Customer service fashion jobs in United Kingdom

Legal Administrator A dynamic, multifaceted leading UK law firm that provides a wide range of legal services to a creative and entrepreneurial client base is looking for a dedicated Legal Administrator to join their London Property office. You will have previous admin experience and/or customer service experience. This is a fantastic opportunity to be part of a dynamic and prestigious team. \n • Hybrid working, • Salary to £31,000, • Highly autonomous role and a selection of employee benefits!\n Key Responsibilities of the Legal Administrator: \n • File opening and closing processes, including post completion routines, • Admin tasks for the Conveyancing Quality Scheme audits, • Photocopying and scanning, • All aspects of the billing process and accounting processes, including claiming expenses., • Maintaining client files both electronically and in hard copy where required, including sorting, collating and filing emails and correspondence/documents., • Managing processes using the firm’s network IT systems and databases, including Filesite, Aderant, Microsoft Office and Search Acumen., • Liaising with other departments including Compliance and Finance., • Managing workload issues; takes ownership of enquiries and ensures any issues are referred/delegated to the appropriate person and dealt with in a timely fashion., • Providing ad hoc support to the group as required including searches and research.\n Skills & Requirements of the Legal Administrator: \n • Excellent IT skills, • Good numeracy skills, • Excellent time management and organisational skills, • Strong attention to detail, • Works well under pressure , Adaptable and flexible , Team player, • Outgoing, enthusiastic, hard-working and confident, • The capability to keep matters confidential, • Positive and proactive approach to your work, • Flexibility as to hours and the role itself, • Flexibility towards new technologies and changes in working practices

Are you experienced within the Inbound Travel Industry? Are you a natural relationship builder? Based in Kent and looking for a local role? Look no further! We are working with an established leading provider of travel, leisure and hospitality products and services in the UK, Ireland and mainland Europe, who are looking for a Product and Contracting Manager to join their team. Reporting to the Commercial Director, the Product & Contracting Manager will be responsible for contracting predominately restaurants and attractions in Ireland, Scotland & the North of England, to fulfil our Key trade/B2B and B2C demands. A key function of the role is to ensure existing and new supplier relationships are built and maintained to maximize all commercial opportunities. Key Duties & Responsibilities Negotiate competitive rates and conditions for all land services notably restaurants & attractions. Secure contracts with suppliers in line with the purchasing strategy and remit advised from the Commercial Director. Product development - source new venues and be proactive in proposing new products appropriate to the various sales channels. Provide product updates and presentations of new products or packages to B2B clients To propose, plan and attend business trips and meetings in order to negotiate and renegotiate contracts. Ensure existing and new supplier relationships are built and maintained to maximize all commercial opportunities. Organise and attend FAM trips. Attend key industry events, workshops and networking opportunities where required. Ability to travel to key destinations in the UK, particularly Ireland and Scotland and to Northern Europe when required. Prepare and analyse statistics via software products to benefit effective negotiations and product analysis for re contracting. To develop and maintain commercially advantageous business relationships with our suppliers. Provide the Operations team with product updates and respond to day-to-day queries. Ensure all contracts are completed accurately and in full with all information being set up in a timely fashion. To liaise with all internal departments to ensure all departments are fully up to date these include, finance, systems, sales & marketing. Negotiate added-value deals, overrides and special offers. Constantly challenging yourself to increase product knowledge and identifying potential suppliers to support our product offering. Investigate and resolve service complaints Ensure high service quality standards are met year on year and to promptly deal with queries from colleagues and suppliers Support sales functions with production of quarterly sales material, e-shots and customer rates sheets.* Entering contracts into the in house HLG database Key Skills A least 2 years' experience in the travel industry preferably in a purchasing role within the UK Inbound market. Confident and passionate about succeeding in the role. The applicant needs to have strong commercial acumen, be adaptable, reliable and flexible, with a responsible attitude and possess the ability to respond to tight deadlines. Excellent negotiation skills Excellent organisational and planning skills. The ability to build effective relationships The ability to deal with competing priorities effectively Self-motivated and good working under pressure. A good knowledge of Word, Excel and PowerPoint Strong written and verbal communication skills (English) The ability to handle multiple projects, whilst maintaining meticulous attention to detail and a "can do attitude". An enthusiastic and strong team player* Additional languages desirable particularly German or French as is a knowledge of UK and Northern European cities Throughout the year it will be anticipated that you will spend approximately 50% of your time attending site visits, FAM trips, visiting clients, and attending workshops across the UK and Ireland (including travel to Ireland / Scotland approximately 8 - 10 times a year). The package: A salary of £29,000 - £30,000 Hybrid working Interested?Please click APPLY or contact

Mode Search is supporting one of the world's most renowned luxury fashion houses in the search for a Client Development Manager. This role is focused on driving client engagement, strengthening customer loyalty, and supporting long-term commercial growth through strategic client development initiatives. The successful candidate will play a key role in enhancing the client experience across both physical and digital touchpoints while supporting the cultivation of high-value customer relationships. This position is based within a flagship retail environment in London and works closely with both store leadership and wider client development teams. The role partners with sales, CRM and customer service functions to deliver client engagement strategies and reports into the store leadership structure while maintaining close collaboration with regional client development stakeholders The Role • Deliver and implement client development strategies that drive client acquisition, retention and long-term value., • Champion a strong clienteling culture, coaching teams to build meaningful and lasting customer relationships., • Support the adoption and optimisation of CRM and clienteling tools across the store., • Partner with store leadership to define and execute client engagement priorities aligned with business objectives., • Coordinate client events, private appointments and personalised experiences to strengthen loyalty and engagement., • Identify and develop high-potential clients, supporting targeted outreach and relationship-building activities., • Use client data and CRM insights to drive recruitment, retention and reactivation opportunities., • Monitor the effectiveness of client development initiatives and recommend improvements where needed., • Deliver coaching and training to enhance client engagement skills and CRM best practices across the team. Requirements • Experience in client development, CRM, clienteling or a luxury/premium retail environment., • Proven ability to build and maintain long-term relationships with high-value clients., • Strong coaching and stakeholder management skills, with the ability to influence teams effectively., • Confidence using CRM systems and customer data to drive commercial performance., • Experience delivering customer events, engagement initiatives or personalised client experiences., • Strong analytical, organisational and communication skills., • Commercial mindset with a focus on customer loyalty, retention and growth., • Passion for delivering exceptional customer experiences within a service-led environment.

Are you an experienced Studio Styling Manager or Senior Stylist looking for your next challenge? We have an exciting opportunity to join Fenwick’s Photo Studio team at our Brent Cross store, leading the styling function within a fast-paced, high-volume studio environment and helping to shape the future of our digital content offering. Please note that this is a fully on-site role based in our in-house Photo Studio at our Brent Cross store. When you join Fenwick, you’ll receive: • Up to 25% discount in all Fenwick stores and fenwick.co.uk., • 33 days annual leave (inclusive of Bank Holidays), • Your birthday off as an additional day annual leave – this can be taken any day within your birth month., • A buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year., • ‘Perks*’ - a great way to get Retail, Leisure & Hospitality discounts, exclusive deals, and cashback on a wide range of products., • WeCare -24/7 GP, wellbeing advice & support service. About the Role As Studio Styling Manager, you will lead the styling team within Fenwick’s digital photo studio, ensuring the delivery of consistently high-quality, commercially relevant and brand-aligned content across all digital channels. Sitting within the Brand Strategy team, you will be responsible for translating seasonal campaigns, customer insights and trend direction into compelling imagery whilst ensuring operational excellence across a high-volume production environment. This role combines creative leadership with strong studio management. Working closely with Photography, Production, Buying, Digital and Brand teams, you will oversee styling execution across model and still-life shoots, ensuring consistency, accuracy and efficiency throughout the production process. You will be comfortable making decisions in a fast-moving environment, balancing creative ambition with the realities of deadlines, resource planning and workflow management. A key focus of the role will be leading, developing and motivating the styling team. You will set clear standards, establish best practices and ensure the team is equipped to deliver against ambitious production targets without compromising quality. You will also play an important role in driving continuous improvement within the studio, identifying opportunities to enhance processes, productivity and output. What we are looking for in a candidate... • Strong portfolio demonstrating studio styling with clear brand consistency across digital, ecommerce, and/or commercial imagery., • Proven experience working in a fast-paced, in-house photo studio environment., • Significant experience in fashion styling, with experience leading or managing a styling team within a retail, fashion or e-commerce environment., • Proven experience delivering high-quality e-commerce styling within a premium or luxury retail setting, • Strong understanding of product presentation, visual storytelling and commercially effective styling., • Experience translating creative direction and brand vision into consistent styling execution., • Demonstrable knowledge of fashion brands, trends and customer expectations., • Experience working collaboratively with Creative, Photography, Production, Buying, Trading and Marketing teams., • Strong people management skills, with experience coaching, developing and motivating teams., • Excellent organisational, planning and prioritisation skills within a fast-paced production environment., • Strong communication and stakeholder management skills. About Fenwick Fenwick is the UK’s largest family-owned department store group with a rich heritage and history that has shaped who we are today! We are on an exciting journey, looking towards a future that is every bit as bold and brilliant as what has gone before. We work collaboratively and our 2,000 strong workforce spans across our stores, our support functions including Digital, Buying & Merchandising, IT, Finance, People and Customer Service teams plus our valued restaurants and distribution. In 2023 we launched our ‘Quiet No More’ campaign, enhancing our presence on the UK high street as well as our eCommerce website going from strength to strength. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!

Hayley Menzies | Chelsea, London Hayley Menzies is a female-founded British fashion brand celebrated for its distinctive knitwear, bold prints, and effortless approach to modern luxury. Inspired by British heritage and a spirit of creativity, we design collections that empower women to express their individuality with confidence. As we prepare to open our new boutique in Chelsea's vibrant creative quarter, we're looking for a passionate and dynamic Style Advisor to join our small but mighty team. This is more than a retail role. It's an opportunity to become part of an independent British brand at an exciting moment of growth, helping to shape a beautiful new store while creating memorable experiences for our community of loyal and new customers alike. We're looking for someone who loves fashion, has a strong sense of personal style, and genuinely enjoys building relationships. Experience is important, but personality, enthusiasm, and a positive, can-do attitude are equally valued. As a Style Advisor, you will be at the heart of the customer journey, delivering a highly personalised and elevated shopping experience. You'll combine styling expertise with exceptional customer service, helping clients discover pieces they love while building long-lasting relationships with the brand. You'll also play a key role in bringing the Hayley Menzies world to life through visual merchandising, creative window displays, and supporting the launch of our exciting new Chelsea boutique. We will also be hosting regular customer events and private shopping evenings, creating intimate and inspiring experiences that deepen client relationships and celebrate the brand community. • 3+ days per week (flexible scheduling discussed during interview stage) Customer Experience & Styling • Deliver exceptional customer service at every touchpoint, • Provide personalised styling advice that reflects each customer's individual style, • Host private shopping appointments and styling consultations, • Support and host customer events and private shopping evenings, • Build strong client relationships through proactive clientelling, • Create a welcoming and elevated boutique experience, • Support community-building initiatives and in-store events, • Act as a passionate brand ambassador for Hayley MenziesVisual Merchandising & Store Presentation, • Support visual merchandising throughout the boutique, • Help create inspiring product displays and seasonal storytelling moments, • Assist with changing and maintaining shop windows, • Ensure the store is beautifully presented at all times, • Contribute creative ideas that enhance the customer experience and reflect the brand aestheticBoutique Operations, • Support the Store Manager in the smooth day-to-day running of the boutique, • Assist with daily store operations and administrative tasks, • Help maintain stock accuracy and organisation, • Support the delivery of commercial and sales objectives, • Work collaboratively with the wider team to ensure operational excellence, • Take ownership of responsibilities and contribute to the overall success of the storeNew Boutique Opening, • Support the transition into our new Chelsea location, • Assist with store set-up, merchandising, and launch preparations, • Help create a warm, inviting, and inspiring destination for our customers, • Play an active role in establishing the culture and customer experience of the new boutique from day oneAbout You, • Passionate about fashion and personal styling, • Naturally confident, engaging, and customer-focused, • Strong personal style and appreciation for luxury retail, • Creative with an eye for visual presentation and detail, • Excited by visual merchandising and creating beautiful retail environments, • Proactive, positive, and solutions-focused, • Enjoys working as part of a close-knit team, • Takes pride and ownership in their work, • Excellent communication and relationship-building skills, • Excited by the opportunity to grow with an independent British brandWhy Join Hayley Menzies? This is a unique opportunity to join a growing female-founded fashion brand during a pivotal and exciting period. You'll be part of a supportive and creative team, helping to launch a beautiful new boutique in one of London's most exciting retail destinations. Together, we'll create a space that feels personal, elevated, welcoming, and reflective of the Hayley Menzies spirit. Benefits & Perks • Uniform allowance, • 50% staff discount, • Opportunity to be part of an exciting new store opening, • Work within a creative, collaborative, and supportive team, • Ongoing development opportunities, • Invitations to brand and community events, • Be part of a growing independent British fashion brand If you're passionate about fashion, styling, customer experience, and would love to help bring our new Chelsea boutique to life, we'd love to hear from you.

DTC -Ecommerce Coordinator (EU) Industry: Designer Toys and Collectible Pieces Location: Canary Wharf, London Job Type: Full-time, Permanent About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross-border e-commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property-themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property-themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high-potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit www.popmart.com and our LinkedIn Career page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Contribute to a fast-growing European business that combines retail, art, and creative storytelling, • Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences, • Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas Benefits POP MART offers our employees: • Monthly appreciation gifts featuring our latest POP MART designs, • A structured bonus scheme linked to both company and individual performance, • 25 days of annual leave, in addition to bank holidays, • 4x life insurance, together with group medical and travel insurance, • A confidential Employee Assistance Programme, alongside access to a discount platform for selected online retailers, • Training and development programmes, together with regular team events that encourage learning, collaboration, and celebration The Role and Candidate We are seeking an DTC -Ecommerce Coordinator (EU) to support the day-to-day trading and optimisation of POP MART's European direct-to-consumer eCommerce business. Reporting to the Ecommerce & Digital Manager, this role sits at the heart of our EU eCommerce operation and will work closely with cross-functional teams including Merchandising, Supply Chain, Marketing, Customer Service, Product, and Technology. This is a hands-on, high-visibility role for someone who enjoys working across trading, content, analytics, and customer experience. You will help ensure our websites deliver best-in-class customer journeys, support successful product launches, and contribute to the continued growth of POP MART's online presence across Europe. The successful candidate will be highly organised, detail-oriented, commercially minded, and passionate about creating exceptional digital experiences within a fast-paced, product-led environment. Responsibilities Site Trading & Merchandising • Execute weekly product launches across EU eCommerce sites, including product page setup, homepage updates, campaign assets, and content publishing, • Conduct regular site audits and quality assurance checks to identify and resolve customer-facing issues, • Coordinate creative asset delivery with internal and global teams to ensure timely campaign execution, • Support localisation initiatives across key European markets including Germany, France, Italy, Spain, and future expansion markets, • Maintain accurate and consistent product information, content, and merchandising across all regional websites Site Optimisation & Customer Experience • Identify customer journey friction points and contribute to ongoing website optimisation initiatives, • Support A/B testing and conversion rate optimisation (CRO) activities, • Collaborate with Product and Technology teams on new feature releases, platform enhancements, and user experience improvements, • Monitor competitor activity and industry best practices to identify opportunities for continuous improvement Cross-Functional Collaboration • Work closely with Merchandising teams to identify inventory risks and support launch planning, • Coordinate with Supply Chain teams to ensure fulfilment readiness during launches, promotions, and peak trading periods, • Provide Marketing teams with accurate product and campaign information for all customer-facing channels, • Partner with Customer Service teams to resolve operational issues and escalate recurring customer concerns appropriately CRM & Customer Engagement • Support the execution of email marketing and push notification campaigns aligned to the trading calendar, • Assist with audience segmentation, campaign scheduling, content QA, and GDPR-compliant consent management, • Monitor campaign performance and contribute insights for optimisation and future planning Data & Reporting • Monitor key eCommerce performance metrics using GA4 and internal reporting tools, • Produce weekly and monthly performance reports covering sales, traffic, conversion, and customer behaviour, • Identify trends, risks, and opportunities through data analysis and provide actionable recommendations, • Support ad hoc reporting and business analysis projects as required SEO, Content & Localisation • Coordinate localisation of product descriptions, website content, metadata, and user interface text across European markets, • Conduct quality assurance reviews to ensure content accuracy, consistency, and brand alignment, • Support SEO and Answer Engine Optimisation (AEO) initiatives to improve organic visibility and discoverability Required Qualifications • Bachelor's degree in Marketing, Business, eCommerce, Digital Commerce, Retail Management, or a related discipline, • 1–3 years of experience in eCommerce, digital trading, online merchandising, digital marketing, or a related field, • Experience using Google Analytics 4 (GA4) or similar web analytics platforms, • Strong analytical skills with the ability to interpret data and translate insights into actions, • Excellent attention to detail and commitment to maintaining high standards of accuracy, • Strong organisational and project management skills with the ability to manage multiple priorities simultaneously, • Effective communication and stakeholder management skills, • Proactive, collaborative, and solution-oriented approach to problem-solving Desirable but Not Essential • Experience working with CRM platforms such as Klaviyo or similar email marketing tools, • Exposure to A/B testing, conversion rate optimisation (CRO), or customer experience initiatives, • Experience using reporting tools such as Power BI, Looker Studio, or Tableau, • Knowledge of content localisation and multi-market eCommerce operations, • Experience within retail, consumer products, collectibles, lifestyle, fashion, or entertainment industries, • Passion for designer toys, collectibles, creator culture, gaming, or pop culture brands, • Additional European language skills would be advantageous Apply If you are excited to be part of POP MART's journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

Visual Merchandiser | Massimo Dutti | UK (Store-based) About us Inditex is a global fashion retail group behind brands including Zara, Massimo Dutti, Pull&Bear, Bershka, Stradivarius, Oysho, Lefties and Zara Home. We bring trend-led product to customers at pace, powered by creativity, strong store teams and a relentless focus on doing things better every day. Massimo Dutti represents elevated, contemporary style—defined by quality, timeless design and a premium in-store experience. Our stores are curated spaces where product storytelling, detail and service standards truly matter. The role As a Visual Merchandiser at Massimo Dutti, you’ll bring our collections to life in-store—balancing brand DNA, trend awareness and commercial performance to create an inspiring environment for customers. Reporting to the General Manager and Deputy Manager, you’ll work closely with the store team to deliver exceptional presentation and a premium customer journey. This is a full-time position requiring full flexibility, including evenings and weekends, with occasional early starts for deliveries and visual changes. What you’ll be doing • Using commercial and product data to spot opportunities and improve store results., • Owning the store’s visual and commercial execution, ensuring displays feel elevated, current and customer-focused., • Delivering VM in line with brand and company guidelines, adapting quickly while staying true to Massimo Dutti standards., • Leading with a high standard of customer service on the shop floor—supporting the team to deliver a premium customer experience that reflects the Massimo Dutti brand., • Being a positive ambassador for our sustainability initiatives in store., • Keeping calm under pressure, staying organised, and prioritising brilliantly—especially during peak trading, deliveries and changeovers. What you’ll bring • Previous visual merchandising experience in fashion retail., • Strong commercial awareness and confidence working with KPIs., • Comfortable using reports/tools to inform decisions and follow up performance., • Strong understanding of Massimo Dutti’s DNA and product, plus awareness of current market trends. The mindset we love You’re empathetic, reliable, and customer-focused, with the right mindset to stay calm and effective in a fast-paced store environment. You’re adaptable, resilient, and you take pride in doing things properly—especially when it’s busy. What we offer • Competitive salary, • 25% staff discount, • More4Less benefits scheme, • Refer a Friend programme, • Internal promotion opportunities Inclusion We’re committed to an inclusive recruitment process and can provide adjustments for people with disabilities or long-term conditions. Apply now and help shape the Massimo Dutti experience—through visual storytelling, commercial impact, and exceptional service.

Head of Paid Social Retail Marketing Agency 📍 Location: London (Hybrid – 2 days per week in office) 💷 Salary: Up to £80,000 per annum 🕒 Contract: Full-Time, Permanent About Us We are a leading digital marketing agency specialising in retail and ecommerce. Partnering with ambitious consumer brands, we create high-performing digital campaigns that drive awareness, customer acquisition and revenue growth. Our team combines strategic thinking, creative excellence and performance marketing expertise to deliver measurable results across the full customer journey. As part of our continued growth, we are looking for an experienced Head of Paid Social to lead our Paid Social offering, drive client performance and shape the future direction of this key service area. The Opportunity This is a senior leadership role responsible for overseeing Paid Social strategy, performance and innovation across a portfolio of retail and ecommerce clients. You will lead a team of Paid Social specialists, act as the senior strategic contact for key clients, and work closely with agency leadership to drive growth, develop new opportunities and ensure exceptional campaign delivery. The ideal candidate will have extensive experience managing large-scale Paid Social campaigns across Meta, TikTok, Pinterest and other emerging platforms, combined with strong commercial and leadership skills. Key Responsibilities Strategic Leadership • Define and lead the agency's Paid Social strategy and service offering., • Develop innovative campaign approaches that drive measurable business outcomes., • Identify opportunities to improve performance through testing, automation and platform innovation., • Stay ahead of industry trends, platform developments and emerging technologies. Client Leadership • Act as senior strategic lead for key retail and ecommerce accounts., • Build trusted relationships with senior client stakeholders., • Lead strategic planning sessions, campaign reviews and performance discussions., • Translate business objectives into effective Paid Social strategies. Team Management & Development • Lead, mentor and develop a high-performing Paid Social team., • Establish best practices, processes and quality standards., • Support recruitment, onboarding and professional development., • Foster a culture of collaboration, innovation and continuous learning. Performance & Campaign Oversight • Oversee campaign planning, execution and optimisation across all Paid Social channels., • Ensure effective budget management and media investment strategies., • Monitor campaign performance against key commercial objectives., • Drive testing frameworks across creative, audiences, bidding and measurement. Commercial Growth • Support agency growth through upselling, cross-selling and new business activity., • Contribute to pitches, proposals and strategic recommendations., • Identify opportunities to expand Paid Social services across existing client accounts., • Work closely with agency leadership to achieve revenue and profitability targets. Skills & Experience Essential ✔ 7+ years' experience in Paid Social marketing ✔ Significant experience within an agency environment ✔ Proven leadership experience managing and developing teams ✔ Expertise across: • Meta Ads Manager, • TikTok Ads, • Pinterest Ads, • LinkedIn Ads, • Snapchat Ads (desirable) ✔ Strong understanding of: • Ecommerce performance marketing, • Attribution and measurement, • Audience strategy, • Creative testing, • Conversion optimisation ✔ Experience managing large media budgets and complex campaigns ✔ Strong commercial awareness and client management skills ✔ Excellent communication and presentation abilities Desirable ➕ Experience working with retail, fashion, lifestyle or consumer brands ➕ Experience integrating Paid Social with broader digital marketing strategies ➕ Knowledge of GA4, Looker Studio and ecommerce analytics platforms ➕ Experience leveraging AI and automation tools to improve campaign performance ➕ Previous responsibility for departmental budgets or revenue targets What You'll Bring You'll be: • A strategic thinker with a strong performance mindset., • An inspiring leader who develops and motivates high-performing teams., • Commercially focused and results-driven., • Passionate about social media innovation and platform evolution., • Comfortable influencing both clients and internal stakeholders at a senior level. What We Offer ✨ Salary up to £80,000 ✨ Hybrid working – 2 days per week in our London office ✨ Performance-related bonus ✨ Private healthcare ✨ Company pension scheme ✨ Professional development and training budget ✨ Flexible working arrangements ✨ Clear progression opportunities ✨ A collaborative, ambitious and supportive agency culture

Job Title: Mid-Weight Stylist Reporting to: Head of Product Marketing Location: Head Office, White City Place, West London - Studio & On Location Contract Type: Full time, 37.5 hours per week About Us: ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution. About the Role We are looking for a highly creative and detail-driven Mid-Weight Stylist to join our in-house creative team at ME+EM. Working closely with the Styling Editor and Art Director, you will play a key role in delivering elevated, commercially driven styling across seasonal ecomm, campaign and social shoots. This role requires a strong styling eye, excellent organisational skills and the confidence to take ownership within a fast-paced studio environment. You will be instrumental in helping shape and execute the ME+EM styling vision across multiple creative touchpoints, ensuring the highest standards are maintained across all output. We are looking for someone with proven ecomm and on-set experience who thrives under pressure, understands luxury fashion aesthetics and has the ability to interpret creative direction while bringing fresh ideas and initiative to the team. Responsibilities Pre-Production & Creative Planning • Lead shoot preparation including pulling, organising and prepping garments ahead of shoot days., • Work closely with the Sample Co-ordinator to ensure all product details, styling notes and intelligent design features are correctly represented on set., • Build and oversee styling kits and accessories, ensuring all shoot tools and styling resources are fully prepared., • Contribute to creative research, styling references and moodboard development alongside the Styling Editor and wider creative team., • Support with look planning, outfit building and styling continuity across seasonal collections. On-Set Styling • Style and dress models confidently across ecomm, social and campaign shoots., • Execute styling direction from the Styling Editor and Art Director while maintaining consistency across multiple looks and shot lists., • Confidently steam, prep and refresh garments to ensure every look is executed to the highest standard., • Work efficiently within a high-volume studio environment while maintaining exceptional attention to detail., • Take increasing ownership of styling execution on ecomm shoots and support junior team members where required. Cross-Functional Collaboration • Act as a key styling contact across the wider business for styling queries and ad hoc requests., • Collaborate closely with Creative, Retail and Marketing teams to ensure styling direction is aligned across all customer touchpoints., • Support with styling decks, visual presentations and creative admin where required., • Assist with social content shoots, special projects and seasonal styling initiatives., • Work with retail teams to help bring the ME+EM styling vision to life across the store network. Skills: • Previous experience within a Styling Assistant, Junior Stylist or Mid-Weight Stylist position, ideally within luxury fashion, premium retail or ecomm environments., • Strong experience working across ecomm and on-set shoots within a fast-paced studio environment., • Excellent understanding of styling, proportion, layering and luxury fashion aesthetics., • Highly organised with strong attention to detail and the ability to manage multiple priorities simultaneously., • Confident working collaboratively with photographers, creatives, production teams and senior stakeholders., • Strong visual eye with both creative and commercial awareness., • Positive, proactive and solutions-focused with a hands-on approach., • Excellent communication and interpersonal skills with the confidence to work cross-functionally across the business. Employee Benefits: • 33 days annual leave for full time employees (25 days holiday + 8 bank holidays), • A day off to celebrate your birthday., • Pension Scheme, • Group Life Insurance, • Employee Assistance Programme (EAP), • Length of Service Award, • Refer a Friend Scheme, • Staff uniform for retail employees, • Generous Staff and Friends and Family Discount, • Annual Volunteer Day, • Cycle to Work Scheme, • Tech Scheme, • Eye Care Vouchers, • Real Living Wage Employer, • Employee led committees, • Social events and biannual parties, • Enhanced maternity and paternity package after 2 years of service. ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.

Are you a driven and experienced Buyer with a passion for fashion, looking for an opportunity to truly shape a market-leading Cook, Dine & Small Electricals offering? If so, this could be the perfect role for you. We offer hybrid working between your home and our offices on Wigmore Street, Central London, offering a collaborative and innovative working space. We are also open to applicants based in Newcastle Upon Tyne to be based in our functional hub in our Newcastle Flagship store. When you join Fenwick, you’ll receive: • 33 days annual leave (inclusive of 8 bank holidays) and a buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year., • Your birthday off as an additional day annual leave – this can be taken any day within your birth month., • Up to 25% discount in all Fenwick stores and fenwick.co.uk., • WeCare -24/7 GP, wellbeing advice & support service., • Hybrid Working (Typically every Thursday and Friday working from home). About the Role We’re looking for an experienced Buyer to lead the strategy and execution of Fenwick’s Cook, Dine & Small Electricals categories across all stores and online. This role is central to driving sales, profitability and market share, delivering a curated, design-led assortment that reflects the Fenwick brand while meeting the needs of our customers. You’ll own the end-to-end buying process, from range planning and supplier negotiations through to trading, launches and seasonal strategies. With a strong commercial eye, you’ll identify emerging home and lifestyle trends, source new and distinctive brands, optimise margins and stock performance, and build trusted, long-term partnerships with key suppliers. Data-led insight and intuition will support decision-making as you analyse performance and identify opportunities for growth. Working closely with Retail, Digital, Marketing and support teams, you’ll help shape a customer-first Home & Dine offer that inspires customers and drives engagement both in-store and online. This role suits a buyer with relevant category experience, strong influencing skills and a passion for design, storytelling and delivering exceptional customer experiences. What we are looking for in a candidate... • 3+ years’ experience in Home & Dine Buying, • A sharp eye for product and emerging trends, • Proven commercial acumen and negotiation expertise, • Strong supplier relationships and the confidence to influence at all levels, • A data-driven yet intuitive approach to decision-making, • Experience in developing product strategies and building business cases, • The ability to thrive in a fast-paced, collaborative environment, • A passion for innovation, storytelling, and customer experience About Fenwick Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us. Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres. In 2023 we launched our ‘Quiet No More’ campaign, enhancing our presence on the UK high street as well as our eCommerce website going from strength to strength. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!

Company Description Abel Richard is an ultra-luxury Maison redefining modern refinement. With a growing presence in London and across key international luxury markets, the brand specializes in luxury handbags and fine writing instruments, including Montegrappa, one of the world’s most storied and respected luxury pen houses, alongside rare, limited-edition creations that seamlessly blend technology, high-tech material innovation, personality, and purpose. Through its partnership with Montegrappa, Abel Richard brings forward a legacy of Italian craftsmanship, precision engineering, and artistic expression, celebrating writing instruments as objects of culture, heritage, and design. Each piece reflects an uncompromising commitment to quality, individuality, and timeless sophistication. Rooted in craftsmanship and driven by design excellence, Abel Richard creates objects that go beyond function. Every component tells a story. Every silhouette is a conversation starter. As the Maison continues to expand its presence across the global luxury landscape, Abel Richard remains focused on elevating customer experience, brand storytelling, and modern luxury across every touchpoint. Position Summary Abel Richard is seeking a polished, client-focused, and commercially driven Client Advisor to join our London boutique team. This role is responsible for delivering an elevated client experience, cultivating long-term customer relationships, and supporting the daily operations of the boutique. The ideal candidate is passionate about luxury retail, understands the expectations of a discerning international clientele, and brings a high level of professionalism, style awareness, and service excellence. This individual will serve as a brand ambassador and play a key role in driving sales, strengthening client loyalty, and maintaining the visual and operational standards of the boutique. Key Responsibilities Client Experience & Sales • Deliver exceptional, personalized service to every client, creating a welcoming and elevated boutique experience., • Build meaningful relationships with new and existing clients through strong clienteling and follow-up practices., • Identify client needs and recommend products with confidence, product knowledge, and refined brand storytelling., • Achieve or exceed individual and boutique sales goals., • Maintain a strong understanding of Abel Richard products, craftsmanship, brand heritage, and seasonal collections., • Support private appointments, VIP clients, and special in-store events as needed., • Serve as a true brand ambassador by consistently reflecting Abel Richard’s values, image, and service standards. Client Development • Develop and maintain a loyal client book through outreach, follow-up communication, and personalized service., • Use CRM tools and boutique resources to track client preferences, purchase history, and opportunities for re-engagement., • Support initiatives that drive repeat business and long-term customer loyalty., • Build rapport with local and international clientele, including high-net-worth individuals and luxury consumers. Boutique Operations • Assist with opening and closing procedures in accordance with company standards., • Accurately process sales, exchanges, transfers, deposits, and other transactions through the POS system., • Support inventory management, stock replenishment, cycle counts, and merchandise organization., • Maintain the boutique’s presentation, including merchandising, cleanliness, and back-of-house standards., • Help ensure all operational procedures, loss prevention practices, and security protocols are followed., • Partner with the leadership team to support smooth day-to-day boutique operations. Team Contribution • Work collaboratively with leadership and fellow team members to achieve boutique goals., • Contribute to a positive, professional, and service-driven team culture., • Stay current on product launches, promotions, and business priorities., • Participate in training and development opportunities to strengthen sales and service performance. Qualifications • 3-5 years of experience in luxury retail, premium fashion, jewellery, accessories, or high-touch hospitality., • Proven success in a customer-facing sales environment with sales targets or performance goals., • Strong interpersonal and communication skills with the ability to engage a sophisticated and diverse clientele., • A polished and professional presence with a genuine passion for luxury service and brand representation., • Experience with POS systems and CRM platforms preferred., • Strong attention to detail, organisation, and follow-through., • Ability to work effectively in a fast-paced, high-service boutique environment., • Flexibility to work evenings, weekends, bank holidays, and peak retail periods., • Additional language skills are highly desirable, especially Arabic, Mandarin, Russian, French, or Spanish. Preferred Experience • Previous experience working with international luxury clientele., • Experience in a luxury boutique or designer retail environment., • Confidence supporting VIP clients, private shopping experiences, and relationship-based selling., • Understanding of boutique presentation standards and premium customer service expectations. Key Skills & Competencies • Luxury client service, • Relationship building and clienteling, • Sales confidence and commercial awareness, • Strong verbal communication, • Attention to detail, • Professional discretion, • Team collaboration, • Adaptability and composure, • Product presentation and storytelling, • Time management and organisation Physical Requirements • Ability to stand and walk for extended periods during scheduled shifts., • Ability to lift, move, and carry merchandise and boutique supplies as needed., • Ability to perform routine boutique tasks including stock handling, merchandising, and maintaining floor standards. Work Environment • This role is based in a luxury retail boutique setting in London., • The position requires regular in-person interaction with clients, team members, and leadership., • The schedule may include weekends, evenings, and holiday trading periods based on business needs. Why Join Abel Richard At Abel Richard, team members are part of a brand that values craftsmanship, elevated service, and meaningful client relationships. This is an opportunity to work in a luxury environment where presentation, hospitality, and attention to detail matter. We are looking for individuals who take pride in delivering an exceptional experience and who want to grow with a brand committed to excellence. Equal Opportunity Statement Abel Richard is committed to creating an inclusive and respectful workplace. We welcome applications from qualified candidates of all backgrounds and make employment decisions based on business needs, job requirements, and individual qualifications.

Senior Jersey Designer About the role: We are looking for a Senior Jersey Designer to support the growth of our ladieswear jersey category. You will create trend-led, commercially focused ranges, working closely with design, sales, and production teams to meet client needs and price points. This role suits someone with fashion supplier experience who understands the high street market and is ready to take the next step, bringing strong jersey knowledge, commercial awareness, and a keen eye for trends. Main Responsibilities: • Strong jersey handwriting across casual and formal jersey, • Develop trend-led jersey collections using fabric sources, tailored to each customer’s target market., • Interpret trends with strong commercial awareness, ensuring designs align with client profiles., • Stay up to date with emerging trends in fabric, colour, and shape, identifying opportunities for development., • Guide and support junior designers, maintaining a high and consistent standard of work., • Collaborate closely with sales and cross-functional teams., • Attend buyer meetings and confidently present design ideas., • Prepare for customer meetings, briefs, and requests., • Manage your own workload, deadlines, and multiple customer accounts., • Oversee both short-lead and long-lead projects. Person Specification: • 10+ years’ design experience, with a strong focus on jersey., • Previous experience within a fashion supplier environment., • Strong understanding of the high street fashion market., • Highly trend and market aware, with a commercial mindset., • Advanced skills in Photoshop and Illustrator, with a good working knowledge of Excel., • Positive, can-do attitude., • Comfortable working under pressure in a fast-paced environment with tight deadlines., • Strong communication and influencing skills at all levels., • Self-motivated, proactive, and able to take initiative with a flexible approach to change. Note: This job description is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business. The post-holder will be expected to participate in this process, and we would aim to reach an agreement on any changes. About Pentex: With decades of experience in fashion manufacturing, Pentex partners with leading brands to deliver high-quality garments at scale. Our success is built on precision, collaboration, and the systems that keep everything moving seamlessly. As we continue to grow, we are investing in our systems and processes to ensure accuracy, efficiency, and exceptional service across the business.

Softs Designer (Maternity Cover) About the role: This is a fantastic opportunity for a Softs Designer looking to develop their career further within a fast-paced environment. You will be responsible for designing innovative and commercially viable ladieswear softs garments across multiple product categories. You will work closely with the design, sales, and production teams to develop ranges that are trend-led, price-aware, and tailored to client needs. This is a fixed term role, covering a Maternity Leave. Main Responsibilities: • Research current trends and interpret them into commercially appealing softs designs for the wholesale market., • Design across core softs categories including tops, dresses and co-ords., • Create clear and detailed CADs and tech packs using Adobe Illustrator., • Develop seasonal colour palettes, fabric direction, and trim details suitable for various customer profiles., • Liaise with the fabric sourcing team to select suitable softs bases and finishes., • Collaborate with in-house print designers to create bespoke graphics and prints., • Partner with the Sales team and work closely with the other departments., • Oversee the sample development process, ensuring fit, construction, and finish meet brand and customer standards., • Respond to customer briefs and adapt designs according to client feedback., • Attend meetings with buyers., • Work closely with sales and account managers to support client meetings and range presentations., • Stay informed on high street competitors and emerging softs wear trends. Person Specification: • Strong understanding of fashion/ high street., • Market/Trend Aware., • Excellent Photoshop and Illustrator Skills., • Good understanding of Excel., • Can do attitude., • Ability to work under pressure and work in a fast-paced environment working to tight deadlines., • Strong communication and influencing skills across all levels., • Self-motivation, Proactive and the ability to take the initiative and respond quickly to change. Note: This job description is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business. The post-holder will be expected to participate in this process, and we would aim to reach an agreement on any changes. About Pentex: With decades of experience in fashion manufacturing, Pentex partners with leading brands to deliver high-quality garments at scale. Our success is built on precision, collaboration, and the systems that keep everything moving seamlessly. As we continue to grow, we are investing in our systems and processes to ensure accuracy, efficiency, and exceptional service across the business.

JOB TITLE Front of House & Operations Coordinator REPORTS TO Group Productions Operations Director WHO WE ARE The Production Factory is a global production agency working across stills and film. We produce high-end visual content for fashion, luxury, beauty, lifestyle, and culture’s most forward-thinking brands, creatives, and agencies. From concept to final delivery, we handle the full production journey — bringing ideas to life through thoughtful planning, expert production, and industry-leading post-production. Whether on set or in post, our teams work seamlessly to shape imagery and film that feels elevated, considered, and impactful across print, digital, social, and broadcast platforms. Our integrated approach means production and post-production work hand in hand, ensuring creative consistency, technical excellence, and a smooth, collaborative process throughout. We partner closely with photographers, directors, stylists, and creative teams to support ambitious ideas and deliver exceptional results at every stage. We have offices in London, New York, Miami, Mallorca, and Manchester, meaning we operate on a global platform. This allows us to connect brands with world-class production in the cities that shape culture. The Production Factory is part of a Group including Big Sky Studios a 15 studio creative campus including studios for hire, equipment rental, set build and catering. ROLE OVERVIEW This role plays a key part in the smooth, day‑to‑day running of a busy production powerhouse. As the first point of contact for all visitors, including high‑profile clients, the position represents the studio with a first‑class, polished and welcoming presence. It calls for someone who understands the fast‑paced demands of the environment and is able to multitask confidently and keep operations moving efficiently. A professional, friendly manner is essential, helping every client feel supported and well looked after from the moment they arrive. Strong communication and exceptional customer service contribute directly to creating an outstanding experience. Alongside front‑of‑house responsibilities, the role also provides valuable support to the wider Production and Operations teams, helping ensure this part of the business runs smoothly. This includes offering reliable operational and administrative support across the wider company group. KEY RESPONSIBILITIES Front of House • Create a warm and welcoming reception and office space for clients & staff., • Direct clients for meetings, logging clients and items in and out of the building, storing or giving parcels to the correct courier/clients., • Manage all post and deliveries, including sorting and distributing incoming mail and packages, handling post office drop‑offs and collections, and arranging couriers when required, • Answer and address incoming phone calls in a timely and polite manner, clearly determining the purpose of the call, dealing with queries and providing correct information. Forwarding calls to the appropriate people. • General office upkeep (including tidying, turning on lights, watering plants etc.), • Organise gifts for staff and client birthdays, special occasions., • General PA duties for company Directors as needed., • Maintain kitchen, bathroom and office supplies., • Meeting room set up, including conference video calls., • Daily monitoring of the generic company email account, forwarding over relevant emails or responding as needed., • Filing and allocating invoices for any Front of House purchases., • Manage hard drive deliveries, allocation, storage and disposal., • Oversee petty cash and bank runs for the production team as needed. Operations • Assist with staff inductions and training; setting up various meetings, creating induction schedules and ensuring these are signed and filed., • Where necessary book staff training courses, log and ensure these are always up to date., • Support with researching and implementing new production operation procedures, ie. new software or production training programmes that will improve processes., • Support with updating and maintaining current production software programs and charts., • Support Group Production Operations Director in promoting social value and responsibility through coordinating internships and training programmes, supporting charities, local councils, community groups and small businesses. Offering up our Company’s expertise, time and space to give back., • Administrative support in the creation, updating and filing of Production Operations policies., • Support on compliance for Child Safeguarding and Risk Mitigation on set, updating policies, arranging and maintaining training and reviewing documents., • Overseeing the organisation of the company Databank, ensuring files are updated, filed properly and archived as needed., • Admin support on new client Request for Proposals (RFP) ensuring all necessary documents are completed and uploaded to the client portals., • Help with the implementation and on-going admin of rolling out supplier contracts and IR35 assessments., • Help to research and implement new ways of integrating AI into the running of our businesses, both from a production and operations perspective. Sustainability • Work with the Group Production Operations Director to support sustainability initiatives, practices, and assessments across the company group., • Help the company evaluate its environmental impact and identify opportunities to minimise its negative effects. • Conduct assessments of the work of their employer to determine the extent of its environmental impact. • Admin support to ensure third-party suppliers are compliant and have good sustainable and ethical practices in place., • Be proactive in encouraging all staff to think about the impact of their actions from a sustainability perspective., • Shape our sustainability policies by identifying responsible suppliers and helping reduce our carbon footprint. SKILLS • Strong organisational skills with the ability to manage multiple tasks and deadlines, • Able to work independently, using initiative to resolve issues efficiently, • Confident handling customer and client interactions in a professional manner, • Effective multitasking and time management capabilities, with sound task prioritisation, • Experienced in delivering high-quality customer service, • Clear and professional communication skills, both written and verbal, • Excellent command of written and spoken English, • Proficient in IT systems, including Word, Excel, MS Office, MacOS, Windows, Teams and Google Workspace, • Comfortable working from structured workflows, checklists and operational processes, • High level of accuracy and attention to detail, • Reliable, consistent and able to follow through on tasks, • Capable of working well within a team environment As an equal opportunities employer, The Production Factory is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.

Job Description: We are now looking for a UK-based Online Customer Service Agent to join our growing team to support one of our most important departments – E-Commerce. This position is offered on a hybrid contract working 3 days at the Miista Headquarters in Hackney, East London and 2 days WFH. We're dedicated to delivering the ultimate premium shopping experience to our most loyal clients around the globe and we are always looking for ways to ensure the highest levels of satisfaction. Miista is a Creative first & Customer experience-oriented company for which this role is a key part of our journey towards enhancing customer engagement across every touchpoint. The ideal profile is someone with client development skills, excellent organisational skills, and knowledge of fashion and the Miista brand. We are looking for someone excited about ensuring each customer interaction with our brand is true to our core values and the Miistas’ tone of voice. We are looking for someone comfortable working with a small team in a fast-paced environment an excellent communication skills. Main Responsibilities The main functions of this role include but are not limited to the following. • Provide exceptional global customer support through various channels such as emails, phone and social media., • Drive conversion through engaging with customers, suggestive selling and sharing product knowledge., • Build relationships with customers and ensure that the customer journey online is successfully completed., • Manage online returns and online exchanges alongside e-commerce administration for a small segment of our UK market., • Work closely with other departments to ensure consistent customer service levels across the company., • Resolve general customer enquiries and support decision-making throughout the e-commerce conversion funnel., • Provide updates to the team on weekly meetings and weekly and monthly reports when necessary., • Answering all client enquiries in a highly professional manner, ensuring all queries are dealt with quickly and correctly., • Be able to keep up to date and organised with ongoing customer enquiries or complications. Qualifications: Minimum of 1-3 years in Retail and E-Commerce customer service. Must have had physical retail experience with a premium fashion brand before moving to an E-Commerce customer service role. Must have considerable experience working with high-profile clients and ensuring the satisfaction of the client journey. Preferably, you will have past exposure to the world of luxury personal shopping or VIP sales. Additional qualifications and skills preferred: • Strong organisational skills., • Proactive, creative, and self-starter., • Excellent written and good verbal communication skills., • Proficiency with MS Office applications (Word & Excel) and knowledge of cloud-based applications., • A personable person who can work within a team and is self-organized when working from home., • Interested in fashion and trends in aesthetics and society at large. Our Position: The Opposite Thing Designed in London — Made in Spain — EU Sourced and Produced Miista upends the exclusionary practices of the fashion industry to show how we’re actually living now. Over the last ten years we are proud to have built a brand that through craft, our community, the risks we’ve taken and a sometimes bizarre willingness to laugh at ourselves, has made an elegant commitment to the alternative. A dedication to the opposite thing. What does that mean? That we’re happy to sacrifice profit and to subvert problematic fashion trends for women to create a product that has personality in addition to aesthetic value. A product that knows women don’t really shop using the search words ‘pretty’ now. If we were your friend, Miista would be the odd one at school who grew up and got an attitude and a sense of confidence. You know when it’s a Miista.

Client Advisor | Luxury & Premium Retail London Salary: £28,000 – £33,000 + Benefits At 360 Talent, we are currently partnering with a number of luxury and premium retail brands across London seeking experienced Client Advisors to join their teams. We are looking for candidates with a minimum of 1 year of retail experience in London within their current or most recent role. This could be within a boutique, concession, department store, or premium customer service environment. What we're looking for: • Minimum 1 to 2 years of retail experience in London in your current or most recent position, • Strong customer service and relationship-building skills, • Passion for luxury, premium retail, fashion, beauty, or lifestyle brands, • Proven ability to work towards sales and KPI targets, • Professional presentation and excellent communication skills, • Clienteling experience is advantageous What's on offer: • Salary between £28,000 and £33,000, • Opportunities across leading luxury and premium brands, • Career development and progression opportunities If you are interested in exploring new opportunities, please send your CV to: larissa@360talentlondon.com This is an exciting opportunity to lead a luxury retail destination, inspire a talented team, and play a key role in delivering an exceptional brand experience while driving commercial growth. Apply now to take the next step in your retail leadership career. 360 Talent are a high-end retail recruitment firm providing strategic solutions to connect high calibre candidates with Fashion, Beauty and Lifestyle brands across global markets. Explore all our latest opportunities and industry updates on our website & find us on LinkedIn, Facebook, Instagram & TikTok!

Position – Senior Commercial Key Account Handler Location – Orpington Salary – Negotiable plus benefits Overview We are currently looking for a Senior Commercial Key Account Handler to join our professional and welcoming team in Orpington. We offer high quality, specialist products to Personal and Commercial clients throughout the UK. We have sustained one of the highest customer satisfaction and retention rates within the industry by focusing on the precise needs of our clients. You will be joining a busy, proactive team of brokers who specialise in Commercial Insurance. This is the perfect role for someone with previous experience in either a commercial/corporate broker or insurance company looking to develop their commercial insurance skills and their career. Working alongside like minded and experienced insurance brokers this is a long term opportunity with a ‘forever company’ that will provide career progression and security. Day to day • Working alongside Account Executives to retain and generate new business, in line with or in excess of, company targets, • Obtaining new business/renewal terms, negotiating and closing with Insurers Create documents for new customers, along with any mid-term adjustments and renewals information too., • Ensure all customer details are recorded accurately and entered onto system in a timely fashion, • Checking policy documents, covers, endorsements etc. to ensure that they are correct and in line with the customer’s needs., • Attending customer meetings and preparing meeting minutes, • Working on all aspects of account management and service delivery to customers, ensuring customers’ needs are identified and met in line with agreed service standards, • Manage all day-to-day queries, renewals, amendments and mid-term adjustments, • Build and maintain relationships with customers, prospects, teams and insurers to provide best in class service and drive growth, • Sharing ideas to develop our proposition at a senior level and impact change across junior members of the team, • Mentoring less experienced colleagues to develop and rive high standards, • Opportunities to provide training sessions to junior team members in conjunction with training team, • Maintaining day to day Compliance procedures for FCA Regulation Maintain a detailed understanding of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clients Incoming and outbound call handing - new and existing customers, • This role offers hybrid working once initial training plan has been completed with an expectation to be in the office only three times a week thereafter What’s on offer • Negotiable basic salary, • Wide range of additional addon benefits and discounts Your Experience • Commercial Insurance Broking experience, • Negotiation skills Effective communication - both written and verbal, • Ability to work alone and as part of a team, • High attention to detail, • Form and develop strong insurer and client relationships, • High level customer service skills, • Time management and organisational skills, • Analytical and problem solving skills

WE’RE HIRING – OYSHO DEPUTY MANAGER IN STRATFORD WESTFIELD We’re looking for a passionate and driven Deputy Manager to join our Oysho team. If you love leading from the front, coaching others and delivering an exceptional customer experience in a fast-paced, product-focused environment — this could be your next move . At Oysho, we combine wellbeing, movement and confidence with high-quality product and a customer-first mindset. Our stores are calm, modern and inspiring spaces where product knowledge, service and team energy bring the brand to lif e. What you’ll • do:Support the General Manager to drive store performance and deliver strong commercial resu, • ltsLead from the shop floor with energy, ownership and p, • aceCoach your team to deliver expert product knowledge and personalised customer experien, • cesEnsure high visual standards and smooth, inspiring customer journ, • eysSupport stock flow, operations and compliance with strong attention to det, • ailBuild an inclusive, engaged and high-performing t eam What we’re looking • for:Experience in a fast-paced retail environment at supervisor or management l, • evelStrong commercial awareness and confidence taking ac, • tionA natural coach who develops people and builds team capabi, • lityResilient, adaptable and calm under pres, • surePassion for fashion, wellbeing and customer experi ence Why join us? You’ll be part of a brand that puts people, product and purpose at the heart of everything it does — with real opportunities to grow, develop and progress your c areer. We are committed to building an inclusive workplace where everyone feels they belong. We welcome applications from all back grounds. Interested? Apply now or get in touch to find out more.#RetailJobs #DeputyManager #FashionCareers #Oysho #NowHiring #RetailLeadership #Jo inOurTeam

VENUE HEALTH & SAFETY ADVISER (1 Year Fixed Term Appointment with a view to extension or permanency) Salary: £40-45,000K per annum & benefits Hours: 37 hours per week (excluding breaks) TO APPLY, please follow the How to Apply section below. About us We are the QEII Centre – central London’s premier venue for domestic and international events. Located in the heart of Westminster, our award-winning Centre offers modern, flexible spaces for all types of events from conferences and exhibitions to award ceremonies, dinners and fashion shows. We host hundreds of events each year, ranging from high-profile international conferences to bespoke corporate meetings. At the heart of everything we do is a steadfast commitment to exceptional customer service. Our people are central to our success. From our acclaimed in-house caterers, QEII Taste by Levy – a sustainable catering partner that offers Michelin-star food to our expert AV and IT teams, every member of staff, play a vital role in delivering outstanding experiences. As of 2025, we’ve proudly achieved over 50 industry awards since 2014; an ongoing recognition of our excellence in the events sector. Most recently, we were awarded three Gold Eventex awards for Best Venue, Most Versatile Venue, and Best Event Space. These accolades reflect our unwavering commitment to delivering outstanding experiences for every client and delegate. Venue Operations. We are looking for a Venue Health & Safety Adviser to join us to provide competent, pragmatic and enabling health & safety leadership across the QEII Centre, ensuring that risks are effectively identified, assessed, controlled and assured across; Building infrastructure and plant systems, Contractors and supplier activities, Statutory compliance systems (H&S, fire, water hygiene, incident reporting, emergency planning and Event operations (including complex and high-profile events). You will act as a trusted adviser to all teams, balancing legal compliance, building safety integrity and client experience, while supporting the delivery of a busy live-events environment. QEII benefits will include: • Bonus scheme (discretionary) calculated on corporate and individual performance., • Membership of the Civil Service Pension Scheme with an employer contribution of 28.97%, • 25 days' annual leave with an additional day per year to a maximum of 30 days & 1 privilege day, • Subsidized staff restaurant/coffee bar, • Interest free season ticket loan, • Cycle to work scheme, • 3 days paid volunteering, • Participation at staff events; celebratory, educational, team, • Access to learning and development tailored to you, • A working culture which encourages inclusion and diversity, • Regular employment engagement activities You will be required at times to work evenings and weekends as necessitated by the business and Overtime/TOIL would be payable. How to Apply Candidates should apply by submitting the following two documents via email to hr@qeiicentre.london, with the email subject: Application for the Health and Safety Adviser - LinkedIn: • a tailored CV - setting out your career history, with key responsibilities and achievements, of no more than two pages. Please ensure you have provided reasons for any gaps within the last two years., • a personal statement – in no more than 500 words showing how you meet the criteria of the person specification evidence. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. The closing date for applications is 24th June 2026 @ 23.59 We will be sifting applications using Experience from your job history, qualifications and personal statement week commencing 29th June 2026. Interviews will take place week commencing 6th July 2026. For candidates invited for interview, this vacancy is using the Civil Service Success Profiles Framework, and we will be assessing Strengths, Experience, Behaviours and Technical Skills. Feedback will only be provided if you attend an interview or assessment. Further Information • The Civil Service Code sets out the standards of behaviour expected of civil servants., • The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria., • We recruit by merit based on fair and open competition, as outlined in the Civil Service Commission's recruitment principles., • If you feel at any time your application has not been treated in accordance with the values in the Civil Service Code and/or you feel that recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner's Recruitment Principles, you may make a complaint, by contacting the HR Department hr@qeiicentre.london in the first instance., • Important Note: Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Counter-terrorist-check and the process can take up to 8 weeks to complete. Please note that successful candidates will need to pass the CTC security checks – this requires you to have been resident in the UK for the past 3 years.

Our client, a leading multinational fashion company, is currently seeking a trilingual Wholesales Customer Service Representative fluent in German and French. This role supports the company’s commitment to delivering world-class customer service. The successful candidate will be responsible for managing the order process and ensuring all administrative tasks are completed accurately and on time across the German and French market. Your responsibilities will include: • Manage all order entry and amendments for assigned accounts, producing daily, weekly, and monthly reports to ensure clear visibility of account status., • Maintain effective communication with both the sales team and customers to support a smooth and efficient order process., • Proactively follow up on open orders and product availability issues to minimise cancellations., • Liaise with the Credit team regarding orders placed on hold due to credit‑related matters., • Process returns and issue credits accurately and in a timely manner. About You To succeed in this role, you will be a customer‑focused professional with experience in B2B customer service, wholesale operations, and order processing. You will bring strong problem‑solving abilities along with fluency in both German and French. This is an excellent opportunity to further develop your skills within a dynamic organisation and to join a motivated, friendly, and multilingual team. Profile: • Fluent in German, French, and English, with strong written and verbal communication skills, • Previous experience in online customer support, Wholesales customer service, sales administration, client support, or order management, • Proficient in Microsoft Office applications, particularly Excel, as well as tools such as Vlookup and Pivot Table reporting, • Strong interpersonal and communication skills, with the ability to work effectively both independently and as part of a team To apply, please send your CV in English and in Word format to Valentina. languagematters is acting as an employment business in relation to this vacancy.

Job Description: Operations Assistant (Multi-Brand) Reports To: Global Head of Operations Company: Chapters Brand Group Location: Head Office Hertfordshire / London Showroom Job Purpose Chapters Brand Group is a rapidly expanding global fashion manufacturer and distributor specializing in footwear, apparel, and accessories. Following our recent European expansion via a new 3PL warehouse hub in the Netherlands, we now service an extensive international market including France, Spain, Ireland, Italy, and upcoming territories like Germany, Greece, and Cyprus alongside our established UK base. We are seeking a proactive, highly organized Operations Assistant to manage the end-to-end supply chain and order fulfilment operations for two of our core brands. This role requires an individual who thrives in a fast-paced environment, possesses razor-sharp attention to detail, and excels at solving problems before they impact the business. Key Responsibilities 1. Order Management & Data Integrity • Reconcile Orders: Oversee all Sales Orders (SOs) and Purchase Orders (POs) to guarantee 100% accuracy across product lines, colourways, and size matrixes and correct any errors in conjunction with the sales team., • Timeline Alignment: Continuously audit and match production, shipping, and delivery schedules to ensure customer delivery dates strictly align with inbound stock availability and keep customers and sales teams updated., • Data Maintenance: Keep the internal ERP/system updated with real-time tracking, stock arrivals, and order status changes. 1. Logistics & 3PL Coordination • Compliance Management: Review and document bespoke customer manuals to ensure all shipments meet exact packing, labelling, and delivery booking requirements., • Warehouse Communication: Liaison closely with our 3PL providers to ensure outbound shipments are packed, labelled, and dispatched efficiently. 1. Proactive Problem Solving & Customer Care • Issue Resolution: Act as the primary operations contact for order discrepancies, delivery delays, or customer complaints, resolving them swiftly and professionally., • Risk Mitigation: Analyse order workflows daily to identify potential bottlenecks, stock shortages, or date mismatches, solving issues before they become live problems., • Continuous Improvement: Suggest improvements to current operational workflows to boost efficiency across our growing European network. Required Skills & Qualifications • Experience: Minimum 2 years of experience in fashion operations, FMCG, supply chain, logistics, or wholesale order management., • Attention to Detail: Exceptional precision when managing high-volume data spreadsheets, SKU variants (sizes/colors), and compliance manuals., • Proactive Mindset: A naturally inquisitive, solution-driven attitude with the ability to foresee supply chain issues., • Communication: Excellent verbal and written communication skills to effectively manage relationships with international teams, 3PL partners, and major retail clients., • Tech Savvy: Strong proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables) and familiarity with ERP or warehouse management software., • Language Skills: Fluency in English is required; knowledge of European languages (e.g., French or Spanish) is an advantage but not essential., • Salary - £30,000 - 40,000 depending on experience

The Company: King Lifting provides safe, expert crane hire, bespoke contract lifting and plant machinery movement, plus transport and storage, for the public and private sectors. We work throughout the UK and Europe and are head-quartered in Bristol where we also run a renowned Training Centre. We are a modern family business established more than 40 years ago. Our people are our most important asset. We ensure commitment is recognised and rewarded through personal development programmes and excellent benefits packages. The Role: We are looking for an enthusiastic and driven Hire Desk Manager to lead the day-to-day operations of our busy hire desk. The ideal candidate will be a confident leader with strong organisational and communication skills. In this fast-paced and dynamic environment, you will play a key role in ensuring the smooth and efficient running of the hire desk, making a significant contribution to the overall success of the business. The Key Responsibilities: • Oversee the day-to-day management of a busy hire desk, ensuring the highest level of customer satisfaction., • Coordinate hire desk activities, including managing a busy diary, scheduling hires, allocating crane drivers and personal to hires, and managing resources within a timely fashion., • Maintain accurate records of crane and personal availability and hire transactions., • Process Orders and quotations via the booking system., • Develop and implement strategies to improve operational efficiency and customer service., • Working closely with the Office / Administration Manager, to streamline processes and communications., • Consult with clients to ensure repeat business and maximise sales opportunities., • Liaise with site surveys regarding appointment, lift plans and risk assessments., • Coordinate vehicle bookings with the yard and transport team, ensuring availability and schedules align with the required specifications and timing required by the client., • Arrange Necessary Equipment (Tackle), collaborate with the yard to prepare and allocate the appropriate equipment for the hire, confirming details in advance to avoid delays., • Train, supervise, and mentor hire desk staff to achieve their full potential., • Resolve customer enquiries and complaints in a professional and timely manner., • Collaborate with other departments and cross hire company to ensure seamless operations., • Approving annual leave and absence management. The Qualifications/Experience: • Previous experience in a hire desk management or similar role, • Strong leadership and team management skills, • Excellent organisational and multitasking abilities, • Exceptional communication and people skills, • Ability to work under pressure and meet tight deadlines The Benefits: • Competitive salary and benefits package, • Opportunity for career growth and development, • Be a part of a supportive and collaborative team This is a full time, office based role. To be eligible to apply, you must have the right to live and work in the UK and live within a commutable distance to West Drayton Kind Lifting is an equal opportunities employer. NO AGENCIES PLEASE

COMPANY DESCRIPTION: Influenced by Monaco and the South of France, APM Monaco is a contemporary and endearing fashion jewellery brand with a touch of Monegasque elegance. Named after its founder Ariane Prette, APM Monaco was created in 1982. In 2012, the Prette family decided to focus on silver jewellery with a cutting-edge design, while continuing to perpetuate Ariane's legacy. With over 400 points of sale already, APM Monaco is continuing to expand and has many plans to open new stores around the world. Following a happy event, APM Monaco is looking for a Part-Time Sales Advisor on a fixed-term contract (CDD) from June to August!! Job description • To achieve and exceed monthly and yearly sales target, • To acquire, build and maintain an active and strong client relationship, • To strive to be a customer service oriented to ensure a positive shopping experience, • Be responsible and accountable of shop stocks inventory Profile required: • You love APM Monaco!, • Track record of outstanding sales performance, • Knowledge in other language in addition to English will be a plus, • Teamwork spirit and proactive attitude Job Type: Part-time, fixed-term contract Salary : £13,45 per hour

COMPANY DESCRIPTION: Influenced by Monaco and the South of France, APM Monaco is a contemporary and endearing fashion jewellery brand with a touch of Monegasque elegance. Named after its founder Ariane Prette, APM Monaco was created in 1982. In 2012, the Prette family decided to focus on silver jewellery with a cutting-edge design, while continuing to perpetuate Ariane's legacy. With over 400 points of sale already, APM Monaco is continuing to expand and has many plans to open new stores around the world. We're recruiting a Sales Associate on a permanent contract in part-time to join our team in London South Molton ! Job description • To achieve and exceed monthly and yearly sales target, • To acquire, build and maintain an active and strong client relationship, • To strive to be a customer service oriented to ensure a positive shopping experience, • Be responsible and accountable of shop stocks inventory Profile required: • You love APM Monaco!, • Track record of outstanding sales performance, • Knowledge in other language in addition to English will be a plus, • Teamwork spirit and proactive attitude Job Type: Part-time Supplemental pay types: • Bonus scheme Work Location: In person

About the Role The Sales Associate is responsible for escorting the customer through the sales ritual, upholding the brand characteristics while exhibiting impeccable professionalism and knowledge of the product. Responsibilities • Achieve monthly and seasonal individual and store sales goals assigned by the Store Manager and by the Company, • Perform a sales ritual in line with brand policy: helping customers choose products that best suit their needs and desires, and ensuring the highest level of Customer Service and quality of sales, • Organize your own work in order to achieve sales objectives and observe timelines, • Keep constant tabs on products present in the store and their prices, capture customer data according to the CRM, • Ensure that customers are informed of the arrival of new collections and special events, • Contribute to upholding the visual display of all products in accordance with brand visual standards, • Take an active role in inventory. Participate in goods receiving and ensure quality control, • Be aware of the sales plan and coordinate constantly with coworkers in order to guarantee an atmosphere that is in keeping with the brand image, • Gather feedback from customers on the collection and communicate it to the Store Manager Qualifications Luxury fashion sales experience Required Skills • 2 + years’ experience in retail - luxury experience preferred, • Ability to build relationships with customers and colleagues, • Strong organization, • High flexibility and ability to adapt to different customers, • Ability to discuss with clients showing passion for fashion products, • Work as a team player with colleagues to contribute to a positive working environment, • Ability to work with a flexible schedule, • Other language speaking is a plus

WE ARE LOOKING FOR : DEPUTY STORE MANAGERS Zara Stores – London Full-Time Store Based At Zara, we are looking for a Deputy Store Managers to support the Store Manager in running the store and driving sales. About the Role You will help manage the daily store operations, support the team, and make sure the store runs smoothly. You will work closely with the Store Manager and other managers to achieve sales targets and keep high standards. Key Responsibilities • Support the Store Manager in daily store operations, • Help drive sales and meet store targets, • Manage and support the team on the shop floor, • Ensure good organisation in all areas (shop floor, fitting rooms, stockroom, cash desk), • Keep strong communication with all departments, • Ensure great customer service at all times, • Support stock control and deliveries, • Help manage schedules, productivity, and team performance, • Follow health & safety and store procedures What We’re Looking For • Experience in retail, preferably in a fast-paced environment, • Experience leading or supporting a team, • Good organisation and time management skills, • Strong communication skills, • Positive attitude and team player, • Flexible and able to handle busy situations Why Join Zara? • Work in a fast-moving fashion environment, • Great opportunities to grow your career, • Be part of a strong team and global brand Apply now to join our Zara team in Dublin!

Michael Kors is always interested in hearing from talented, globally minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! STORE MANAGER - STRATFORD (NSO SEPT 2026) Leading all aspects of store management, the Store Manager builds and leads a high-performing team focused on driving the business. The role is accountable for achieving operational budgets and developing and maintaining a proactive business plan. Major Responsibilities include but are not limited to: People • Inspire, lead, and coach the store team to foster a culture of performance and accountability • Recruit, train, and develop top talent to build a team of Jet Set Ambassadors, • Drive retention through effective Talent and Succession planning, • Support and follow up on all training and onboarding initiatives, • Conduct regular performance evaluations, providing ongoing feedback and coaching • Proactively manage HR matters in partnership with HR, ensuring grooming and image standards align with brand policy • Partner with DM to review PTS integrity and identify improvement opportunities • Collaborate with retail partners on sales strategies, product knowledge, brand standards, and service • Role model company behaviors and ensure effective use of the Service behavior toolkit • Lead the team to deliver exceptional customer experiences that drive loyalty and repeat business • Ensure consistent client communication through all clienteling tools, • Actively manage the client database to drive sales growth, • Maintain a strong floor presence and lead by example, • Coach and empower teams to resolve customer service issues in the customer’s best interest • Drive incremental revenue through local customer events, • Build strong relationships with the District Manager, corporate partners, mall offices, and peer stores to drive district-wide performance Sales • Meet and exceed sales goals, holding self and team accountable, • Analyze reports and implement action plans to achieve or exceed targets, • Partner with the team on Quarterly Planners to support strong business outcomes, • Communicate business results and opportunities, driving sales and product knowledge, • Set and clearly communicate sales and unit goals for Jet Set Ambassadors Operations • Ensure store maintenance and audit programs align with brand standards, • Control expenses and continuously seek cost-saving opportunities, • Maintain inventory integrity through bi-annual inventories, • Prioritize loss prevention, taking swift action on risks in partnership with LPRM, • Optimize scheduling to ensure the right people are in the right place at the right time • Partner with DVM to execute visual merchandising directives and strategies, • Collaborate with logistics and product teams to maintain optimal assortment, size, and style integrity • Ensure effective use of all company communication platforms and follow-up on required actions Job Requirements • Proven retail management experience in a fast-paced environment, • Charismatic, inspirational leadership style, • Strong technology proficiency to drive sales and customer experience, • Ability to thrive under pressure in a dynamic environment, • Excellent organizational, interpersonal, and follow-up skills with strong attention to detail • Proficiency in Retail Math, KPIs, and Microsoft Office, • Fluent in English — The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com. In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate. Compensation Range: 45,000.00 - 65,000.00 GBP

Influenced by Monaco and the South of France, APM Monaco is a contemporary and endearing fashion jewellery brand with a touch of Monegasque elegance. Named after its founder Ariane Prette, APM Monaco was created in 1982. In 2012, the Prette family decided to focus on silver jewellery with a cutting-edge design, while continuing to perpetuate Ariane's legacy. With over 400 points of sale already, APM Monaco is continuing to expand and has many plans to open new stores around the world. APM MONACO is recruiting a Store Manager for our shop in London! Sales • Achieving turnover targets, • Analyse sales reports and data to determine business needs and implement strategies, • Define individual objectives for sales advisers, • Motivate team members and ensure understanding of KPIs in order to improve individual and collective performance, • Collaborate with the marketing team Customer service • Ensure the quality of customer service, • Ensure that the team maintains communication with customers, • Resolve customer complaints and support decisions made by sales advisers Operations • Ensure the maintenance, presentation and organisation of the shop, • Ensure payment procedures are followed, • Monitor expenditure on blinds, • Set up staff schedules as required, • Manage the inventory and ensure that staff adhere to procedures and are trained in the use of the POS., • Maintain good communication with members of the company and other blinds Visual Merchandising • Improving and maintaining merchandising guidelines, • Ensuring that the store is clean, organised and complies with management guidelines, • Work with the logistics and marketing teams to ensure that the store's assortment is correct, • Identify and communicate defective products as quickly as possible, • Communicate stock requirement Human Resources • Participate in the recruitment, training and development of staff, • Develop and monitor training programmes, • Evaluate the performance of each staff member and provide constant feedback to improve performance, • Helping to resolve HR problems, • Ensuring that professional image and standards are respected and reflect the brand image Profile sought: • You love APM Monaco!, • You have solid experience as a Store Manager, • You have experience in luxury/fashion retail and visual merchandising, • You are fluent in English, • You know how to analyse sales reports and react quickly, • You have strong communication and organisational skills, • You are flexible in terms of working hours (evenings, weekends and public holidays) Don't wait any longer to join APM Monaco, apply now! Recommendations: English level required Job Types: Full-time, Permanent Benefits: • Relocation assistance, • Store discount Schedule: • Day shift, • Monday to Sunday Work Location: In person

This is a very exciting time for our client who is expanding their stores and creating a number of SALES CONSULTANTS roles based in White City. We are looking for an experienced Luxury Senior / Sales Consultants. You could have 3-5yrs experience selling fine watches jewellery (ideally with a client book) and looking for change. This is also a great opportunity for those luxury sales consultants who want move from fashion, accessories and lifestyle. Our client is an international heritage brand that have honed their craft for over 130 years. Specialising in luxury fine watches & jewellery and due to growth, are expanding their UK footprint. The ability to build strong positive working relationships is a must as is the need to inspire the clients with not just excellent service but the stories about the beautiful pieces. Role: • Reporting to the Boutique’s Manager, and Teams Manager, you will be part of a team of 8-15 Sales Associates, • Establish a rapport with the clients, servicing their requirements and go ‘above and beyond’ to deliver outstanding customer experience and establish repeat business., • Build and foster a client database, identifying your clients’ needs and keeping appropriate contact with them., • Establish yourself as the ‘go-to’ person in your area of expertise., • Be driven to exceed targets, both in personal and team sales figures, • Be aware of, and knowledgeable about, new brands, products and launches and update clients where appropriate., • Be aware of, and exhibit knowledge of procedure and security compliance. Adhering to company policies at all times., • Responsible for your work, behaviour, and performance at all times. Ideal Candidate: • Must be articulate with excellent communication skills, • For junior sales – Experience in luxury / premium retail environment with a passion and eagerness to learn and develop, • Senior sales Must have a minimum of 3 yrs. experience in a luxury retail store or Senior Sales Consultant ideally with own client book., • Previous experience selling Fine watches & Jewellery is desirable but not essential and will consider luxury fashion, accessories, and hospitality, • Be an ambassador of the company and brand, • Be passionate & inspiring about your role, Watches & Jewellery and brands., • Exhibit a high degree of passion and enthusiasm for your role, the team and the business., • A motivated team member, communicating with, and supporting, your colleagues and striving to deliver exemplary customer service., • Sales and service driven aiming to exceed targets set, • A passion to learn and self-develop knowledge on all brands & products., • Flexible and confident to attend evening events to network, enhance sales and relationship build with clients, • Have excellent English both verbal and written – additional language skills would be an advantage, • Smart and well-groomed in appearance Additional to the basic salary: Commission up to 1%-5%, 10% Bonus, Discount, Pension Scheme, Healthcare, additional benefits Please email CV’s to cv@otbrecruitment.com or call direct on 07815939515Only successful candidates will be contacted. Please only apply if you have ‘The Right to Work’ in the UK

Full time / Part-Time Retail Opportunities at Urban Revivo (UR) Urban Revivo (UR), a fashion brand under the FMG Group, is a global brand known for delivering contemporary, trend-led styles at accessible prices. Following the successful launches of our Covent Garden and Westfield Stratford City stores, we are looking for passionate team members to join our growing UK retail team. Whether you are passionate about fashion or looking to gain hands-on experience in a dynamic retail environment, we offer both full-time and part-time opportunities, with flexible working arrangements depending on your availability and experience. Responsibilities • Deliver excellent customer service and create a welcoming in-store experience, • Support daily store operations, including merchandising, stock replenishment and maintaining visual standards, • Assist customers with product enquiries, styling suggestions and purchases, • Process transactions accurately through the POS system, • Support the team in achieving store sales targets, • Handle customer queries and resolve issues in a professional manner Qualifications • Previous retail or customer service experience is preferred but not essential, • Passion for fashion and strong customer service mindset, • Positive attitude and strong communication skills, • Able to work in a fast-paced retail environment, • Basic computer skills (Microsoft Office or similar systems)

Job Title: Store Stylist Department: Store Reporting to: Assistant Store Manager Contract type: Permanent, 40 hours per week (weekend and evenings for events will be required) Location: Cadogan Place, Chelsea, London About the Fold: The Fold London is an award-winning British luxury womenswear brand built on a singular, powerful idea: that the women who run boardrooms, lead teams and shape the world deserve clothes as ambitious as they are. Founded with a clear mission to dress professional women with intention, The Fold has built a loyal global community of customers who value craft, quality, and considered design over fast fashion. With a multi-channel presence - led by ecommerce and supported by our two London stores in Chelsea and the City – The Fold has built a loyal and growing customer base across the UK, US and internationally. As we enter the next stage of growth, we are investing heavily in our international expansion, commercial capability, systems, customer insight and operational infrastructure. This role is a key part of that journey. You can explore our world at www.thefoldlondon.com and find us on Instagram, LinkedIn, and Facebook as @thefoldlondon. Role Overview: Providing exceptional in-store customer service and styling advice. Demonstrating strong selling techniques, to achieve sales KPIs and build a client base. Key Responsibilities: 1. Customer Service and Sales KPI’s • Confidently engage with customers on the shop floor and hold one-to-one styling appointments, • Demonstrate confident selling techniques to drive sales and achieve store KPIs, • Utilise brand product knowledge to build outfits and style the collection with clients, • Oversee alteration process from start to finish (training will be provided on this), • Be a passionate Fold brand ambassador 1. Client base • Build a personal client base and oversee your own clientele book by managing customer relationships, • Capture client’s preferences to tailored follow ups and information, • Engage in regular in-store brand events, • Support with customer communications via our store What’s App 1. General store tasks • Maintain high standards on the shop floor and stockroom, • Complete the opening/closing checklist at the beginning and end of each day, • Assist the store specialist with VM updates to ensure alignment with new monthly drops, • Process weekly stock deliveries from our 3PL to be shop floor ready, • Support with regular stock checks and cycle counts for stock accuracy About You • Have previous experience of sales in store, boutique, styling or a similar customer facing environment, • Be familiar with high-end sales processes, behaviours, customers and brands, • Be passionate about styling and building customer relationships, • Be a committed energetic, motivated contributor to The Fold, going above and beyond the role with a proactive attitude to work as part of a team, • Understand the commercial goals of the store, working towards KPIs within a retail environment, • Contribute with a proactive attitude to daily tasks, • Understand the importance of styling as well as the behind the scenes/administrative aspects of the role Benefits & Perks: We believe great work happens when people feel supported, valued, and inspired—here’s how we make that happen: • 33 days holiday (25 days + bank holidays) + option to buy more!, • Pension scheme, • Salary sacrifice options (pension & childcare), • Financial wellbeing platform to support your goals, • £1,250 annual The Fold gift voucher, • Bike to work scheme to save on bikes & equipment, • Employee Assistance Programme (confidential wellbeing support when you need it), • Eye care support, • Enhanced maternity pay, • Friends & family discount – enjoy 50% off full retail price, • Monthly social events, plus summer & Christmas parties, • Summer Fridays for that early start to the weekend, • Fully stocked snack cupboards, fresh fruit, plus great coffee & tea, • Opportunities to give back through volunteering with our charity partner, Smart Works Why The Fold • A brand with a clear point of view and a fiercely loyal customer base — you will be selling something you can believe in, • Opportunity to play a highly visible role in a growing premium fashion brand, • Direct exposure to the leadership team and key strategic initiatives, • Broad and genuinely commercial remit with real influence on business performance, • Opportunity to help shape the next stage of international and operational growth, • Entrepreneurial environment with high levels of ownership and autonomy, • Collaborative culture with ambitious plans for the future, • Recent investment from a new owner. The brand is at a new chapter of growth across both existing and new channels, and operates internationally. Diversity and Inclusion We promote a diverse and inclusive workplace which harnesses the benefits of the diversity of our team and strives to represent the communities in which we live and work. Our vision is to establish an environment that attracts individuals from a wide range of backgrounds and talents, empowering them to contribute their best and authentic selves. We welcome and encourage applications from those who share our commitment to fostering this inclusive and authentic work culture.

Position: Sales Associate (full-time) Start date: immediately Location: Selfridges, London FRAME is a modern fashion brand celebrated for its refined aesthetic and effortless approach to everyday dressing. Since its founding in 2012, FRAME has become synonymous with contemporary luxury rooted in quality craftsmanship and cultural relevance. Bridging California’s ease and Parisian sophistication, FRAME draws inspiration from the worlds of fashion, art, design, and lifestyle creating collections that capture a timeless yet modern sensibility. Beyond fashion, the world of FRAME continues to expand through meaningful cultural collaborations from hotels to auction houses, establishing the brand as a destination where style, creativity, and culture intersect. Today, FRAME is recognized globally for its ready-to-wear, denim, and accessories, with more than 20 stores across North America, Europe, and Asia, and distribution through leading department stores and boutiques worldwide. Role Overview: As a Sales Associate at FRAME, you will be the face of our brand, delivering exceptional customer service while achieving sales goals. Your passion for fashion, attention to detail, and ability to connect with clients will ensure an outstanding in-store experience. Requirements and Responsibilities: Customer Experience • Provide exceptional customer service by understanding and addressing client needs., • Build and maintain long-term relationships with clients through personalized styling advice and follow-up. Sales Performance • Meet or exceed individual and store sales targets., • Upsell and cross-sell complementary products where appropriate., • Contribute to store profitability by maximizing sales opportunities. Brand Representation • Act as a brand ambassador, embodying FRAME’s values and aesthetic., • Maintain an in-depth knowledge of Frame’s collections, materials, and fit. Store Operations • Ensure the sales floor is clean, organized, and visually appealing., • Assist in receiving and processing shipments, and replenishing stock as needed. Team Collaboration • Work closely with your team to ensure a seamless shopping experience for clients., • Participate in team meetings, product training sessions, and feedback discussions. Qualifications: • 2+ retail or sales experience in a high-end environment., • A passion for fashion and knowledge of current trends., • Attention to detail., • Strong interpersonal and communication skills., • Ability to multitask and thrive in a fast-paced environment., • Strong teamwork and collaboration skills., • Flexibility to work weekends, holidays, and varying shifts., • Experience with POS systems or retail software is an advantage., • Familiarity with retail KPIs and sales performance metrics., • Working proficiency in English is required., • Additional language skills are appreciated., • A positive, outgoing, high-energy personality., • Work authorization for the UK. What we Offer: • The opportunity to join a fast-growing fashion house., • Uniform Allowance, • Commissions on Sales, • Employee discounts including partner brands, • The chance to work alongside an international, dynamic, and motivated team. Join the FRAME team and help us deliver an unforgettable shopping experience that celebrates timeless style and modern living.

Pay: £13.12 per hour Job Description: About Us: Cult is a trend focused, innovative furniture brand known for affordable, fashion forward furniture and homeware that stand out from the crowd. Whilst we take pride in our commitment to quality and aesthetics, we are true rule breakers and strive to do things differently to stand out from the competition. The team consists of about 75 individuals, from in-house designers and trade managers to friendly customer service staff. The company is going from strength to strength, launching in-house furniture designs, new websites, and a new showroom. We are going through exciting times and building the right team is the most important asset to help drive us forward and push our creativity and innovation. Key Focus: Customer Experience | Sales Support | Brand RepresentationCustomer Experience & Brand Representation • Greet all showroom visitors with a warm, professional welcome., • Provide knowledgeable assistance on product ranges and offerings., • Support the customer journey by listening carefully and offering helpful guidance throughout their visit., • Represent the brand with professionalism, enthusiasm, and attention to detail. Sales & Showroom Support • Assist in processing customer orders and sample requests., • Prepare the showroom for the day, ensuring presentation and cleanliness standards are met., • Keep up-to-date with product information, promotions, and showroom displays., • Help maintain stock of swatches available to clients. Team Collaboration • Communicate customer feedback and observations to the Showroom Supervisor., • Support weekend showroom events or promotional activities as required., • Work collaboratively with the broader team to ensure a smooth handover and continuity of service between weekdays and weekends. The Weekend Sales Assistant support the Showroom Supervisor in delivering an exceptional customer experience in line with CULT values. Playing a key front-of-house role, warmly welcoming customers, assisting with their product inquiries, and ensuring a seamless showroom visit. Proactive and passionate about design and interiors. Job Type: Part-time Saturday + Sunday Job Types: Part-time, Permanent Benefits: • Company events, • Company pension, • Cycle to work scheme, • Employee discount, • Flexitime, • Private medical insurance, • Store discount Ability to commute/relocate: • London: reliably commute or plan to relocate before starting work (required), • Work Location: In person

Concession Manager – Harrods, London Are you a passionate retail leader with a flair for luxury customer service and a proven track record of driving sales? We are seeking an experienced Concession Manager for a prestigious luxury British brand to lead the Harrods business, delivering exceptional customer experiences while driving commercial success and operational excellence. What You'll Do • Lead, motivate, and develop a high-performing sales team., • Drive sales performance and exceed business targets., • Deliver impeccable, personalised customer service that reflects our luxury brand values., • Build strong relationships with host store partners and stakeholders., • Oversee stock management, loss prevention, and day-to-day operations., • Ensure exceptional standards of visual presentation, compliance, health & safety, and store administration., • Use data and commercial insight to identify opportunities and improve performance. What We're Looking For • Minimum 2 years' management or supervisory experience in luxury retail, premium retail, or a customer-focused service environment., • Proven ability to achieve and exceed sales targets., • Strong leadership, coaching, and people development skills., • Excellent commercial awareness and operational expertise., • Outstanding communication, organisational, and customer service abilities., • Professional, polished, and confident under pressure. Desirable • Experience with high-value or bespoke sales., • Additional language skills, particularly Japanese, Chinese, Russian, Arabic, or European languages. This is an exciting opportunity to lead a luxury retail destination, inspire a talented team, and play a key role in delivering an exceptional brand experience while driving commercial growth. Apply now to take the next step in your retail leadership career. 360 Talent are a high-end retail recruitment firm providing strategic solutions to connect high calibre candidates with Fashion, Beauty and Lifestyle brands across global markets. Explore all our latest opportunities and industry updates on our website & find us on LinkedIn, Facebook, Instagram & TikTok!

YOUR NEW JOB: For our store in Bentall Centre SC - Kingston, we are looking for a Store Manager to join our team. Reporting to the District Manager, you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customer service is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant. • 40 hours per week., • Full flexibility required, Monday to Sunday., • At least 1 year of proven experience in a Store Manager role within the retail industry is a must., • Strong leadership and people management skills, with experience leading, coaching and developing teams. YOUR MAIN RESPONSIBILITIES: • To ensure an excellent level of customer service is provided in the store., • To plan, apply and monitor the required measures in order to reach and exceed sales targets., • To analyse and review management indicators and costs in order to improve them., • To ensure and collaborate in the implementation of merchandising standards and optimise selling space in order to obtain maximum profitability., • To be familiar with the collection, and control and manage the stock to maximise sales., • To act as a role model and promote effective communication within the team., • To recruit, train and ensure the seamless integration of the new employees., • To lead and motivate the team, ensuring the development of staff potential., • To plan, organise, prioritise and distribute tasks, optimising resources and minimising costs., • To ensure the optimal management of personnel administration duties ABOUT YOU: We are looking for an individual with relevant experience in managing a dynamic store within the fashion retail industry. You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximise profitability. Sales-oriented, organised and tenacious, you are a problem solver, able to work well under pressure and adapt to changes. If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!

The role of Retail Senior Sales Associate is pivotal in supporting the leadership team in delivering a best-in-class flagship retail experience. Acting as a key holder and floor leader, you will drive commercial performance, lead by example on the shop floor, and ensure the highest standards of customer experience, visual presentation, and team engagement. As a brand ambassador, you will bring the 47 culture to life through storytelling, product expertise, and an elevated service approach, supporting key launches, events and high-profile trading periods. You will play a critical role in driving sales, developing team capability, executing operational excellence and supporting the management team in achieving store profitability and strategic objectives. Responsibilities Lead the sales floor, acting as a role model for exceptional customer service, product knowledge and brand storytelling • .Drive individual and team sales performance, consistently meeting and exceeding KPIs including Sales, Conversion, ATV, UPT and Sales Per Hour, • .Take responsibility for opening and closing the store, ensuring all procedures are followed to the highest standard, • .Support the management team in creating a high performing, engaged and motivated team environment, • .Coach and develop Retail Sales Associates through real-time feedback, product knowledge sharing and on-floor training, • .Support succession planning by identifying and developing talent within the store team, • .Deliver an elevated flagship experience, ensuring every customer interaction reflects 47 culture, • .Support the execution of product launches, campaigns, and in-store activations to flagship standards, • .Maintain exceptional visual merchandising standards in line with brand guidelines, • .Monitor trading performance and provide insightful feedback through daily, weekly, and event-based reporting, • .Support omnichannel initiatives including Click & Collect, Endless Aisle and digital customer engagement where applicable, • .Handle customer queries, complaints and returns effectively, ensuring positive outcomes and brand loyalty, • .Ensure compliance with all company policies, including health & safety, security, and operational procedures, • .Oversee stock processes, including deliveries, replenishment, transfers, and cycle counts, ensuring accuracy and availability . Knowledge, Skills, Abilities and Behaviou rs Through experience, you must be able to demonstrate acquired skill and measurable success • in: Proven experience in a fast-paced retail environment with previous supervisory or floor management responsibil • ity.Strong understanding of flagship or high-profile retail environments and customer expectati, • ons.Demonstrated ability to lead, motivate and develop a t, • eam.Strong commercial awareness with the ability to analyse performance and act on insig, • hts.Excellent customer service and sales leadership ski, • lls.Strong knowledge of the 47 brand, product, and consu, • mer.Experience with retail systems, POS, and operational proces, • ses.High standards of visual merchandising and stock managem, • ent.Ability to build strong customer relationships and drive repeat busin, • ess.Confident decision-maker capable of resolving issues in the absence of managem, • ent.Strong organisational skills with excellent attention to det, • ail.Fluent in English (spoken and writt, • en).Values diversity and contributes to an inclusive team cult, • ure.Ability to stand for extended peri, • ods.Ability to safely move, replenish and merchandise st, • ock.Ability to occasionally lift and move merchandise in accordance with company guideli nes. Education, and Exper • ience GCSEs (or equivalent) in English and Mathematics req • uired.Further education qualification (A-Level, BTEC, NVQ Level 3 or equivalent) desi, • rable.Retail, Business, Management, Customer Service, Fashion or Sports-related studies advanta, • geous.Leadership, coaching or supervisory training desi, • rable.Commitment to continuous learning and development through company training progr, • ammes.Minimum 2 years' experience in retail, preferably within a premium, flagship or high-volume enviro, • nment.Previous experience supervising, coaching or leading retail colle, • agues.Demonstrable success in achieving sales targets and driving KPI perfor, • mance.Experience handling customer escalations and resolving issues effect, • ively.Experience supporting visual merchandising and operational exec ution. Please note that this role is fixed term for 6 months.

Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women’s and men’s apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam. Summary: This individual is fashion obsessed and client and brand centric with all efforts. With the goal of supporting client needs through styling efforts, this individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients, partners and within their city. This role will act as a representative of Rails in the daily business operations of the store and support all store initiatives set out by management including superior client engagement, store upkeep, operational support, ensuring visual standards while driving for sales results and KPI goals. We are open to both Full-Time and Part-Time candidates. The Keyholder reports to the Store Manager Responsibilities: Performance: • Support floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house are achieved, • Be a support to execute business plans to accelerate the business forward and remedy opportunities, • Culture: Be an ambassador to the brand and promote the culture of Rails internally and externally, • Ensure store atmosphere upholds the image of the brand Client Centric: • Support the acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall, • Be sure that you and your teams deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums), • Follow through on customer journey as required to ensure a content client, • Support the needs of the client through styling advice and suggestion with every engagement, • Solution oriented approach to finding resolutions to customer service issues Marketing & Community: • In partnership with Store Management Team, bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development Team Leadership: • In alignment with Store Management continually coach, motivate, train and develop internal teams so they achieve performance goals and are set up for success with growth opportunities within the organization, • Support a positive work environment with teams and throughout store network including cross functional partners, • Support performance management initiatives with store teams, • Attend and participate at store meetings as required by the business, • Ability to manage and resolve conflict in the workplace Visuals: • Support the image of the store and ensure that is in line with corporate standards and store team is upholding these standards Operations: • Support inventory functions as set out by Store Management including receipts, reconciliations and transfers, • Protect all company assets including cash handling, inventory, expenses etc., • Support Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandise, • Support omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs, • Provide support to ensure that all processes are compliant with legal, safety, and internal procedures, • Partner with cross functional partners including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, Regional management as necessary, • Additional projects/ responsibilities may arise in accordance with the needs of the business Requirements: • At least 1+ years of experience in a keyholder position preferred, • Fashion enthusiasts and retail experience within women’s and men’s apparel preferred, • Ability to effectively create, manage and adhere to deadlines, • Familiar with key retail performance indicators, • Adaptable, a sense of openness, active listener, and compassionate, • Advanced organizational skills, writing and communication skills, • Expertise in Microsoft Office 365 Suite, • Comfortable and savvy with computer technology, including PC and iOS devices, • Travel approximately 10% of the time, • Ability to climb ladders, • Ability to lift 25+ lbs. Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.

Ecommerce Merchandiser (Website & Trading) About the Role We are looking for a commercially driven Ecommerce Merchandiser to own and optimise the online shopping experience for Linzi. This role is responsible for how products are presented, discovered, and prioritised across the website and app, ensuring the site is commercially optimised to maximise conversion, revenue, and sell-through. You will sit at the heart of trading decisions, working closely with Buying, CRM, and Marketing to ensure the right products are always visible at the right time. Key Responsibilities: Website Merchandising & Product Visibility • Own the merchandising of the website and app, ensuring products are easy to browse, discover, and shop across a large catalogue., • Structure and optimise categories, collections, and navigation to maximise product visibility and sales., • Ensure key trading priorities are reflected across all onsite placements., • Trading & Performance Optimisation, • Monitor product performance daily/weekly to identify opportunities to improve sell-through., • Analyse best and worst-performing products and provide clear recommendations in trade meetings., • Work closely with Buying and CRM to improve performance through visibility, pricing, and product presentation. On-Site Search & Product Discovery • Optimise onsite search to ensure customers are shown the most relevant and high-performing products., • Refine search terms, filters, and product ranking logic to improve discovery and conversion., • Continuously improve the customer journey from search to product page., • Homepage & On-Site Strategy, • Own homepage merchandising, ensuring key products, campaigns, and trends are clearly prioritised., • Align onsite product focus with CRM, campaigns, and wider marketing activity to ensure consistency., • Ensure the website reflects current trading priorities and commercial goals. Trend & Range Management • Stay ahead of footwear and fashion trends to ensure relevant collections are surfaced onsite., • Build and maintain trend-led product edits and seasonal collections., • Ensure the site reflects both current demand and upcoming seasonal opportunities. Competitor & Market Analysis • Conduct regular competitor analysis to identify opportunities and improve onsite performance., • Use insights to inform merchandising decisions and product positioning., • Site Maintenance & Product Launches, • Oversee product launches onsite, ensuring products are correctly categorised, filtered, and visible at launch., • Maintain site navigation, filters, and collections to ensure accuracy and commercial alignment. Key Skills & Experience • Experience in Ecommerce Merchandising, Digital Merchandising, or Ecommerce Trading., • Strong commercial mindset with the ability to interpret data and take action., • Experience working with large product catalogues (fashion or footwear preferred)., • Understanding of onsite search, customer journeys, and conversion optimisation., • Strong attention to detail and excellent organisational skills., • Ability to collaborate effectively across Buying, CRM, and Marketing teams. What Success Looks Like • Increased product visibility and discoverability across the website., • Strong alignment between onsite merchandising and trading performance., • Clear, data-led decisions that improve conversion and revenue., • Improved sell-through speed across key product categories. Working Conditions • Office-based, • Full time - 40 hours per week, • Performance-driven environment with KPIs Benefits • Free lunch on Monday, • Free on-site parking, • Pension Scheme, • Health shield (health cash back scheme), • Benenden health (Private healthcare after 1 year Service), • 28 days annual leave, incl. Bank Holidays, • Birthday day off Ability to commute • Romford RM3 8UJ

COMPANY DESCRIPTION: Influenced by Monaco and the South of France, APM Monaco is a contemporary and endearing fashion jewellery brand with a touch of Monegasque elegance. Named after its founder Ariane Prette, APM Monaco was created in 1982. In 2012, the Prette family decided to focus on silver jewellery with a cutting-edge design, while continuing to perpetuate Ariane's legacy. With over 400 points of sale already, APM Monaco is continuing to expand and has many plans to open new stores around the world. APM Monaco is looking for a Part-Time Sales Advisor on a permanent contract for our new boutique in London Marylebone ! Job description • To achieve and exceed monthly and yearly sales target, • To acquire, build and maintain an active and strong client relationship, • To strive to be a customer service oriented to ensure a positive shopping experience, • Be responsible and accountable of shop stocks inventory Profile required: • You love APM Monaco!, • Track record of outstanding sales performance, • Knowledge in other language in addition to English will be a plus, • Teamwork spirit and proactive attitude Job Type: Part-time, permanent contract Salary : £13,45 per hour

We’re Hiring | Sales Advisor | Contemporary Designer Fashion | London I’m currently recruiting for an exciting Sales Associate opportunity with an established British contemporary designer fashion brand based in London. This is a fantastic opportunity for a customer-focused retail professional with a passion for premium fashion, styling, and client experience to join a sophisticated retail environment known for craftsmanship, elevated design, and timeless collections. Key responsibilities: ▫️ Delivering an exceptional and personalised client experience ▫️ Building strong client relationships and driving long-term loyalty ▫️ Supporting store performance through achieving sales targets and KPIs ▫️ Providing expert product knowledge and styling recommendations ▫️ Maintaining impeccable shop floor presentation and visual standards ▫️ Proactively identifying sales opportunities and client needs ▫️ Acting as a strong brand ambassador at all times We’re looking for candidates who have: ✔️ Previous experience within premium or contemporary fashion retail ✔️ Strong clientelling and customer service skills ✔️ A commercially driven mindset ✔️ Excellent communication and interpersonal skills ✔️ A genuine passion for fashion and styling ✔️ A collaborative and proactive approach What’s on offer: ✨ Competitive salary + performance incentives ✨ Excellent staff benefits ✨ Ongoing development and progression opportunities ✨ The opportunity to join a highly respected contemporary fashion business If you have the relevant experience and are open to hearing more, I’d love to connect. 📩 Please send your CV to ourania@360talentlondon.com or reach out directly for a confidential conversation. #FashionJobs #SalesAssociate #RetailJobs #ContemporaryFashion #LondonJobs #HiringNow #FashionCareers #RetailRecruitment #360TalentLondon

Account Manager | Design-Led Interiors | London The Client Our client is a highly regarded design-led firm, known for helping shape some of the most exciting hospitality and lifestyle spaces across the UK and internationally. Working alongside interior designers, architects, developers and hospitality operators, they bring creative concepts to life through beautifully crafted European furniture collections and bespoke pieces designed for standout spaces. From boutique hotels and stylish restaurants to premium leisure venues, their work sits behind projects where design and guest experience matter. They’ve built a strong reputation for combining great design with genuinely exceptional service, supporting clients from the early ideas stage right through to final delivery. Their team is ambitious, collaborative and fast-moving, making it a brilliant environment for someone who loves interiors, enjoys working with people and wants to be part of creating spaces people remember. The Role This is an excellent opportunity for an Account Manager with a passion for interiors and a strong commercial mindset to join a collaborative and fast-paced team. You’ll work closely with designers and hospitality clients, helping them source the right furniture solutions for their projects while managing the full sales journey from enquiry through to delivery. This is a consultative role where design understanding, attention to detail and strong relationship management are just as important as commercial awareness, meaning it would suit someone from a Project Management background, who likes speaking with clients. You’ll be involved in everything from product selection and technical specifications to supplier coordination, tender submissions and delivery planning. It’s ideal for someone who enjoys balancing creativity with organisation and thrives in a client-facing environment where no two projects are the same. Key Duties • Managing incoming client enquiries and guiding customers toward the most suitable furniture for their projects, • Building strong relationships with interior designers and trade clients, • Recommending products across a wide portfolio of contract furniture, ensuring suitability for both design intent and operational use, • Liaising with manufacturers to confirm specifications, finishes, lead times and sample requests, • Coordinating deliveries and supply chain activity to ensure projects are fulfilled smoothly and on schedule, • Working collaboratively with internal teams to provide an exceptional customer experience throughout the project lifecycle What the Client Would Like to See (Essential) • Previous experience in an Account Manager, Project Manager, Sales Support or Client Services role within a design-related industry such as furniture, interiors, fashion, architecture, the built environment, lighting or FMCG, • Strong communication skills and confidence working directly with designers, specifiers and commercial clients, • A genuine interest in interiors or furniture, • Excellent organisational skills, • Strong numerical and written accuracy, • Professional, proactive and solutions-focused approach, • Ability to work effectively as part of a close-knit office-based team What We Would Like to See (Bonus) • Experience working within contract furniture or commercial fit-out, • Exposure to bespoke furniture projects or made-to-order product environments, • A naturally strong eye for detail and design aesthetics Location: London Start-date: ASAP Salary: £30,000 – £45,000 per annum DOE At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation.

COMMERCIAL MANAGER (Store Leadership — Massimo Dutti UK) Reporting to: Store Director / General Manager About the Role As Commercial Manager, you lead the commercial performance of the store. You use data, product insight and customer understanding to set priorities, drive sales and ensure the shopfloor is always aligned to what’s performing — while protecting Massimo Dutti’s premium standards. You work closely with the Store Director/General Manager and wider leadership team, translating KPIs into clear actions, coaching teams to deliver consistently, and reacting quickly to trade with smart, timely decisions. What You’ll Be Doing Commercial Performance • Own and drive store commercial performance: sales, productivity and key KPIs, leading your team to understand targets and deliver results., • Analyse daily trade and product performance, turning insight into clear priorities and actions, translating insight into clear direction for your team., • Ensure strong product placement, availability and standards across key stories and best sellers, supporting the team to maintain high standards., • React quickly to performance changes, adjusting strategy to maximise results, motivating the team to adapt and respond with pace. Team Leadership & Collaboration • Partner with VM and Operations to ensure flow, replenishment and presentation support the commercial plan, coordinating the team to deliver strong execution., • Coach and influence teams to deliver a premium customer experience that drives conversion, developing the team through feedback and accountability., • Share commercial feedback and opportunities with store leadership and relevant teams, representing team insights clearly. Standards, Compliance & Ways of Working • Support consistent execution of store routines, compliance and Health & Safety standards, setting expectations for consistent delivery., • Act as an ambassador for Inditex sustainability initiatives, role modelling behaviours across your team. Experience & Qualifications • Strong commercial leadership experience in a premium retail environment (fashion desirable), helping your team stay organised and focused., • Confident using KPIs, sales reports and product insight to drive performance, guiding the team to act on priorities. Skills & Attitudes • Commercially sharp, proactive and confident making decisions in real time, keeping your team motivated through change., • Calm under pressure, resilient and adaptable in fast-moving environments, creating a supportive environment for your team., • Emotionally intelligent leader with clear communication and strong people skills, building engagement and ownership across your team., • High standards and strong attention to detail across product, presentation and service, supporting the team to maintain high standards. Inclusion & Accessibility Inditex is committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds, abilities, and experiences. Adjustments can be made throughout the recruitment process to support you.

COMPANY DESCRIPTION: Influenced by Monaco and the South of France, APM Monaco is a contemporary and endearing fashion jewellery brand with a touch of Monegasque elegance. Named after its founder Ariane Prette, APM Monaco was created in 1982. In 2012, the Prette family decided to focus on silver jewellery with a cutting-edge design, while continuing to perpetuate Ariane's legacy. With over 400 points of sale already, APM Monaco is continuing to expand and has many plans to open new stores around the world. APM MONACO is recruiting a Supervisor for London Regent Street ! Sales generatio • n:Regularly achieve the personal sales targ, • etAnalyse available sales reports and data to determine business needs and establish sales strategie, • s.Support the development of sales techniques of associates, ensuring high levels of sales and service are used to maximise sale, • s.Demonstrate sales leadership to staff by playing an active role on the sales floo, • r.Work with the Store Manager / Assistant Store Manager to identify marketing opportunities to support sale s. Customer Servi • ce:Provide the highest level of customer servi, • ce.Manage customer database and use information to increase sales and customer conta, • ct.Resolve customer problems and complaints quickly and effective, • ly.Help sales staff to resolve various customer service issues (dissatisfied customers, returns, faulty good s). Operati • ons:Ensure the upkeep, presentation and organisation of the premi, • ses.Ensure deliveries are processed correctly and on t, • ime.Control the movement of all stock and ensure that staff adhere to all transfer and receiving policies and procedu, • res.Adhere to stock accuracy and reduction requireme, • nts.Understand and perform all point of sale management functions correc, • tly.Support, promote and take responsibility for loss prevention in all areas of risk management, physical security, till controls, stock management and shop communicat ion. Merchandising/Vi • sual:Implement and maintain all merchandising guidelines and ensure the execution of effective merchandising strate, • gies.Ensure that the sales area is neat, clean and organised and that it reflects the correct visual image at all t, • imes.To ensure that the presentation of all displays, accessories and visual areas reflect the current visual orienta, • tion.Identify and communicate product issues in a timely ma, • nner.Communicate stock requirements to support the business objec tive. Human Reso • urces:Based on the KPI target, provide guidance and support to the Senior Sales Associate and Sales Asso, • ciate.Ensure that image and housekeeping standards are professional, reflect the brand image and are maintained at all, • times.Provide ongoing feedback to the Senior Sales Associate and Sales Associate to ensure re, • sults.Act as second in charge when the Store Manager is not on duty.

Title: Senior Sales Associate - Luxury Retail Location: London Flagship store Reports to: Store Manager Job Overview: We are seeking a highly experienced and sales-driven Senior Sales Associate to join our luxury retail team, specialising in Ready-to-Wear and Made-to-Order services. The ideal candidate has extensive experience managing VICs, consistently exceeding sales targets, and driving business growth. You will be responsible for providing personalised service to an elite clientele, maximising revenue opportunities, and representing our brand with the highest standards of professionalism and expertise. Key Responsibilities: Sales & Clienteling: · Drive sales and surpass targets by utilising extensive product knowledge and exceptional sales techniques in both Ready-to-Wear and Made-to-Order services. · Deliver a luxury, personalised shopping experience for clients, offering bespoke styling advice and customised solutions based on their needs and preferences. · Manage the full sales cycle for both existing and new clients, ensuring a seamless and elevated shopping experience. · Develop and implement strategies to maximize sales opportunities through Made-to-Order services, product launches, and special events. · Stay ahead of fashion trends and seasonal collections, ensuring the ability to offer informed, cutting-edge style recommendations. VIC Relationship Management: · Manage and grow a portfolio of VICs. · Maintain and enhance strong, long-term relationships with top clients, ensuring high levels of engagement and loyalty through regular follow-up and personalised communications. . Create personalised CRM tools and clienteling strategies to track VIC purchase history, preferences, and special dates to tailor communications and anticipate client needs. · Plan and participate in exclusive client events, fittings, and trunk shows to increase client engagement and drive high-value sales. Sales Leadership & Target Achievement: · Proven track record of exceeding sales targets, demonstrating a results-driven approach to business growth. · Consistently achieve personal and store sales KPIs, setting the standard for the team and contributing to overall store success. · Be a key contributor to business development efforts by identifying new VICs and nurturing high- potential leads through exemplary service and relationship building. · Serve as a sales mentor to junior associates, offering guidance and support in achieving their own sales goals. Store Operations & Team Collaboration: · Work closely with store management to ensure that all sales strategies are aligned with the store’s goals and brand standards. · Assist in visual merchandising and maintaining the overall aesthetic of the store to reflect the luxury positioning of the brand. · Collaborate with the inventory and stock team to manage product availability and ensure clients have access to the latest collections. · Provide leadership during busy periods, stepping in to manage client flows, troubleshoot issues, and keep service standards high. Key Requirements: · 3+ years of experience in luxury retail, with a focus on managing VIC clients and exceeding sales targets. · Extensive expertise in Ready-to-Wear and Made-to-Order services, with the ability to deliver personalized, tailored solutions to high-net-worth clients. · Proven success in achieving and surpassing individual and store-wide sales targets in a luxury environment. · Exceptional clienteling skills with a demonstrated ability to build and maintain long-term relationships with VICs and other top-tier clients. · Strong knowledge of luxury fashion, trends, tailoring, and high-end craftsmanship. · Highly organized with a proactive approach to sales and client engagement. · Professional, polished, and a true brand ambassador, with a deep understanding of the luxury customer experience. · Ability to work flexible hours, including weekends, evenings, and during high-traffic periods. NB Please provide salary expectations with your application, confirm your notice period and confirm the right to work without restriction in the UK. If you do not hear from us within 2 weeks of applying, unfortunately you have not been shortlisted for the role.

JOB TITLE Sales Advisor ROLE TYPE - Full-time Temporary contract REPORTING TO Store Manager LOCATION London - Motcomb DATES : Asap until end of September COMPANY PROFILE Innovative and audacious, ERES is a French luxury brand, ultimate reference for a sophisticated wardrobe that sublimates women's bodies with allure and comfort . ERES has launched itself into the swimwear universe more than fifty years ago displaying unique style and know-how. In 1996, ERES is acquired by the CHANEL Group. Since then ERES has been developing its wardrobe with lingerie, home wear, beach wear and active wear . Based in Paris designed in its own Studio of Creation, ERES contributes to the well-being of every woman thanks to elegant, comfortable and sustainable creations. ERES has a worldwide omnichannel distribution network composed of 22 boutiques, 27 franchises, 237 wholesale (including department stores, multi-brands and hotels), 2 ERES e-commerce sites and 15 digital platforms . THE POSITION Your role is to offer to the customers a unique and memorable experience in order to maximize the sales and to establish long term relationships with the customers, in accordance with the standards and the image of Eres. RESPONSIBILITES Because of your position of Sales Consultant, your responsibilities include, but are not limited to the following aspects: Brand Image • Represent the image of the Maison ERES, constantly adopting an exemplary attitude towards the standards set by the company, and making sure to always maintain an impeccable look, • Act as a Brand Ambassador on the Boutique floor, by ensuring a perfect welcome and a quality of service worth a luxury environment, • Share your expertise with the customers and with the teams Sales skills • Master and observe the Eres Art of Sale techniques, • Have a perfect knowledge of Eres, of the collections and the stocks, • Know and follow the KPI’s, • Develop and work with the customer file, • Support the other Sales assistants Operations • Master the management of the cash desk, • Permanently ensure the compliance of the merchandising guidelines, the tidiness of the counters and of the fitting rooms, • Participate to the reception of goods, to the stock management and to the boutique reorders PROFILE A first experience in a similar role within the fashion retail industry is a plus. Excellent communication and empathy Strong customer Service Mindset Shows curiosity and flexibility to adapt to a changing retail environment and be in line with the business development strategy Structured, organized, show initiative At ERES, we are committed to contributing to the well-being of our customers through our comfortable, stylish and responsible products, designed by our design studio. ERES is currently undergoing a period of transformation. We are evolving our business model, whether in terms of brand positioning, product offering, omnichannel distribution, globalisation, customer experience, image, integration of CSR in all our actions... We are also attentive to the well-being of our employees. Everyone can contribute, to learn in a collaborative approach. We want to share with you the energy of the ERES brand and the passion of each employee, and we count on you to bring yours!

STORE DIRECTOR - LONDON LUXURY FINE WATCHES & JEWELLERY £75K-£80K + 40% BONUS OUTSIDE THE BOX RECRUITMENT is very excited to be headhunting a STORE DIRECTOR for a highly regarded luxury international heritage brand who specialise in fine watches & fine jewellery Due to great demand, our client is expanding and opening new stores and changing the structure to their established flagship and key stores across their London sites. We are seeking a confident brand ambassador with gravitas, presence and polish, who is commercial, a natural networker, client-centric luxury leader who thrives on the sales floor. Inspires, develops and leads dynamic service driven teams, whilst builds long-term B2B & B2C HNW relationships. Role: • Reporting direct to the Head of Retail, • Responsible for a Boutique Manager, Assistant Manager, 2 Supervisors, and a sales team 10+ staff,, • Driven to achieve all targets and budgets set for the store., • Will influence the buy for all stores., • Networking and cultivating long term relationships with all inhouse stakeholders, B2B & B2C, • Plan a calendar of marketing activities to constantly drive sales in conjunction with Head Office Marketing, • Attend important in-store events and parties, • Ensure appropriate PR activities and optimal VIP support, • Represent the company at various events, • Actively cultivate potential customer groups and business partners, • Effective at business developing, • Influence the sales strategy and performance of the store with relevant stakeholders in head office and Directors, • Ideally have your own high net worth client book, • Someone who leads and directs from the front, who loves to be on the sales floor (will not suit an office manager), • An innovator, motivator and driver of the management and sales team to achieve all KPI targets, • Performance manages coaches a leading management team, • Have outstanding attention to detail with store standards, presentation and visual merchandising., • Set example of exceptional clientelling and CRM., • Plan and organise regular events to enhance sales, branding and long term professional relationships., • Able to thrive under pressure, • Able to ‘think outside the box’ to drive and introduce new ideas and solutions. Ideal Candidate: • Must have a minimum of 3yrs + experience as luxury Store Director / Multi-site Manager of fine watches & jewellery / fashion or lifestyle stores, where service, clientelling, selling and relationship building are paramount, • A passion for Fine Watches & Fine Jewellery, • Brand ambassador and host, • Drive and ambition to supersede all targets, • Must have gravatas, poise and presence on the sales floor,, • Confident to lead events and board meetings, • Must be able to prove commercial management success in current role – able to analyse reports and budgets to ensure profitability, • A relationship builder, • Experienced at managing a team of 10+ people, • Passionate about training, developing, and motivating others to success., • A confident leader, positive influencer, with a can-do attitude, • Must be articulate and have excellent communication skills in both written and spoken English, • Additional languages are desirable but not essential., • Smart and well-groomed in appearance Additional to salary is: There will be a 40% bonus, Commission, Private Health with wellbeing, pension, etc….. Please register your interest by emailing your CV to cv@otbrecruitment.com or call direct 07815939515/ 020 7169 3000 Only successful candidates will be contacted. Please only apply if you have ‘The Right to Work’ in the UK

The Senior Enterprise Account Executive is responsible for driving Cofense’s market share growth across the DACH region and will have full ownership of the entire DACH Region • Location - Remote UK (must reside in the UK Region), • Required Languages- English & German, • Perks- Private Health Care, Uncapped Variable Comp, Paid PTO, Employee Appreciation Days, • Ideal Candidate Profile: 8 plus years of enterprise sales in cybersecurity with experience selling enterprise security solutions into organizations with 2,500+ employees. Cofense connects phishing-specific AI, expert insight, and automation to expose unknown threats, neutralize active attacks, and reduce future risk. Our expert-supervised AI, combined with real-time intelligence from 35M+ trained users, detects advanced phishing attacks other solutions miss and remediates them in minutes. Cofense delivers high-confidence alerts that reduce false positives and identify false negatives, improving security team efficiency. Real-world simulations continuously train employees to recognize and report what technology can’t catch. Cofense augments your existing email defenses, covering phishing detection and response gaps. Essential Duties/Responsibilities • Exceed quarterly and annual revenue goals, • Build relationships with key decision-makers in information security departments and IT across a variety of industries., • Sales at CIO / CISO / and Head of Infrastructure level, • Present technical and business messaging, presentation, and demonstration, • Self-starter with ability to clearly engage a message, generate interest, create meetings, and manage associated pipeline., • Demonstrable track record of closing Enterprise opportunities from $200k to $1m., • The position will require regular travel, as well as the ability to represent our company at events., • Other duties as assigned. Knowledge, Skills and Abilities Required • Fluent in German and English, • 5 years + successful experience in phishing security, secure email, or adjacent cybersecurity technologies, with experience selling enterprise security solutions into organizations with 2,500+ employees., • Experience as a presenter on information security topics at conferences and events preferred., • Knowledge of the sales training and methodologies needed to manage a complex sales cycle to conclusion (TAS / MH / MEDDPIC / KARRASS), • Cofense are an established Gartner top right MQ vendor with a large customer base and strong brand. The role requires a start-up mentality to drive activity to open up new accounts., • Expertise in managing sales opportunities from prospect to closure., • Ability to provide live and web-based demonstrations of the Cofense solution without sales engineer support (though SE support is available as needed), • Excellent negotiation, presentation and communication skills, • Capability to present technical information to a variety of audiences, • Demonstrated ability to forecast and manage information using SalesForce.com, • Ability to manage and cultivate an extensive list of contacts in the information security field, • Ability to manage multiple high priority tasks to successful completion, • Ability to work in a fast paced, geographically dispersed organisation, • Experience of closing business in Europe, • Ability to travel regularly across Europe., • French and / or German at business level ideal., • Ability to run efficient technical sales process including POC and Close Plans and run cycles in a controlled fashion., • Ability to work a direct touch sales campaign with end user, partner, or system integrator whilst maintaining control and access to end user., • Motivated and tenacious individual ready to take a proven technical solution and managed service to market. Education and/or Experience: • University degree preferred, • Hands-on experience in providing information security services, • Disclaimer- The above statements are neither intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be a listing of all of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. This job description is not a contract of employment, either express or implied. Employment with Cofense will be voluntarily entered into and your employment is considered at will. Cofense reserves the right to alter the job description at any time without notice. Cofense is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [protected class] including, but not limited to: veteran status, uniform service member status, race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, physical or mental disability, marital status, genetic information or any other status or characteristic protected by applicable national, federal, state or local laws and ordinances. We adhere to these commitments in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, and discipline.

JOSEPH Sales Assistant - Harvey Nichols, London Part-time - 16 hours As Sales Assistant at JOSEPH, you love connecting with people, have a natural sense of style, and know how to make someone feel effortlessly elegant. Whether you are styling an existing customer or helping a new customer fall in love with the brand, you bring energy, empathy and excellence to every interaction. Not just a sales role, this is about curating experiences, building relationships and growing with one of London’s most iconic brands Key Responsibilities: This will include but is not limited to: Commerciality & Sales Generation • Drive sales with purpose, meet and exceed individual and store targets., • Share product knowledge, styling ideas and stories behind the collection., • Stay up to date on new products in the store., • Champion clienteling initiatives to boost sales results., • Understand missed opportunities and work with management team on solutions for under performance. CRM & Customer Experience • Ensure a seamless, high-touch customer journey, delivering personalised service that exceeds expectations., • Utilise the CRM system to track customer preferences, purchase history, and behaviours, ensuring tailored recommendations and bespoke experiences., • Effectively use CRM insights to anticipate client needs, follow up meaningfully, and create memorable one-to-one interactions., • Support activating commercial moments, such as:Client anniversaries, product launches, and special events to drive engagement., • Re-engagement strategies for lapsed or VIP clients through strategic outreach., • Exclusive in-store experiences based on customer preferences and spending behaviour., • Ensure a proactive approach to client follow-ups, invitations, and personalised communications to build long-term loyalty., • Develop deep brand and product knowledge., • Drive high service standards and accountability., • Uphold luxury service and company values. Store Operations • Work with VM standards in line with Guidelines., • If required, ensure stock movements in and out of store are managed accurately to minimise stock loss., • To follow the Retail Operations Guidelines and complete Store Operational tasks within the time frames set., • Ensure compliance with health, safety, and company policies., • Maintain store upkeep and organisation. Key Skills & Experience • Strong people skills - you are approachable, a good communicator & listener and empathetic. Experience and knowledgeable of working within a luxury or premium retail band., • Passionate about luxury fashion and eager to share that passion with others., • Understand business needs and are motivated by sales., • Show strong team working skills and the ability to collaborate with others., • Effective communicator and team motivator., • Excellent attention to detail and reliability. Why work with JOSEPH As a team member and brand ambassador, you are an integral part of the JOSEPH brand and identity, and we will work to help you build your career within the luxury retail industry. As a member of the JOSEPH team, we also offer as part of our benefits package: • 33 Days Annual Leave (Full time contracts)., • Health and Wellness resources (including a digital GP) & Retail Discounts via Retail Trust., • Performance awarded commission scheme., • Generous staff discount towards our luxury JOSEPH products & our multi-brand products., • Access to Sample Sales, Social Events and more! JOSEPH Company Values Uncompromising - We are driven by our ambitious expectations - good enough isn’t good enough. We understand that in order to compete and win in this category we must put our best foot forward, each and every time. Integrity - How we treat our staff, make our product and the role we play in the industry and the world is underpinned by an unwavering integrity. We do the right thing, even when it’s not the easy thing. We never cut corners or sacrifice on our quality or our principles. Attention to detail - Thought, care and a great attention to detail goes into everything we do. It’s the only way we will consistently delight our customers. Restless - Born from the mind and spirit of a pioneer, we are curious, entrepreneurial and always looking for new ways to push our brand, our business and our customer experience forward.