Customer service fashion jobs in ManchesterCreate job alerts

Kurt Geiger | About Us We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city, its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style. WE NEED YOU TO: • Ensure service standards are consistently met in your store, through regular team motivation, training and development, • Be a mentor for your team by demonstrating service standards and leading by example, • Ensure store and company sales targets are consistently achieved by setting and monitoring these for your store and team, • Regularly monitor your teams’ KPIs and performance, putting plans in place for further development as and when needed, • Ensure operational objectives of the store and company are upheld and maintained, • Ensure all policies and procedures are consistently maintained through high standards of compliance at all times, • Maintain strong relationship with senior stakeholders and area manager by providing regular update, • Recruit and onboard talent for your store, whilst working with the HR talent team, • Regularly communicate store activities with Regional Management & team, • Maintain a high-performance team through regular one- to-one meetings., • Build and maintain excellent customer relationships for repeat business, • Manage and maintain staff rotas and meet payroll budgets, remaining reactive to trading patterns, Christmas & sales, • Monitor and manage stock deliveries, • Work with head office merchandising team to ensure restock accuracy, • Coordinate store stock take and main stock accuracy standards, • Plan, organise and execute impactful store promotions to boost overall sales for store, • Protect the Kurt Geiger brands and ensure all team members meet personal presentation standards and policies., • Ensure your store and team maintains excellent visual presentation of store which is consistent with company/VM guidelines, • Keep up to date with new fashion trends, • Be an ambassador for your team and store Requirements • Previous retail management experience, • Strong understanding of fashion trends and brands, • Possess a strong sense of leadership, • Excellent communication skills, • Ability to stay composed during stressful situations, • Ability to create and sustain great relationships, • Experience in setting team targets and driving sales, • To be immaculately presented and representative of the brand Benefits • Competitive basic hourly rate, • Generous bonus structure, • Amazing employee discounts, • Fabulous shoes! Our Stores The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores.

COMPANY DESCRIPTION: Influenced by Monaco and the South of France, APM Monaco is a contemporary and endearing fashion jewellery brand with a touch of Monegasque elegance. Named after its founder Ariane Prette, APM Monaco was created in 1982. In 2012, the Prette family decided to focus on silver jewellery with a cutting-edge design, while continuing to perpetuate Ariane's legacy. With over 500 points of sale already, APM Monaco is continuing to expand and has many plans to open new stores around the world. We're recruiting a Senior Sales Associate in full-time to join our team in Manchester ! Job description Sales: • Achieve and support the team to achieve sales targets with consistent and exceptional results., • Provide the highest level of customer service to build long-term relationships with customers and develop a loyal customer base., • Demonstrate in-depth knowledge of APM products and market positioning by telling stories and showcasing the uniqueness of our brand., • Understand APM's culture, standards for visual merchandising (VM), boutique expectation and stock taking., • Comply with all APM retail operations guidelines and procedures. Human Resources: • Provide advice and share your experience with sales staff and new arrivals., • Help new joiners integrate into the team and adapt to APM's culture. Profile required: • You love APM Monaco!, • You have a commercial mindset., • You have a strong sense of service and excellent interpersonal skills., • You have experience in luxury/fashion retail and visual merchandising., • You are passionate about the fashion industry and market trends., • At least 1 year of experience in retail, preferably in the fast fashion, costume jewellery, or luxury brands sector., • Teamwork spirit and proactive attitude Job Type: Full-time Schedule: • Day shift, • Every weekend, • Weekend availability Supplemental pay types: • Commission scheme, • Special Discount on our products Work Location: In store

Join Our Team as an Fashion Supervisor in Manchester | 32 HOURS PER WEEK Are you ready to elevate your career with a rapidly expanding market leader in retail? If you're passionate about driving success through people, processes, and a vibrant environment, this Supervisor opportunity is for you! Why Join Us? Become a key player in a high-profile retail store known for unbeatable value and outstanding customer service. With a recent surge in new store openings, we're looking for future leaders who are eager to grow. If you're ready to step up as an Supervisor, this is your time to shine. Your Role: As an Supervisor, you'll report directly to the Store Manager and help lead a dynamic team to boost store performance. Your role will involve driving turnover and revenue while managing KPIs, including wages, wastage, and shrinkage. You'll also champion compliance and top-tier customer service. Key Responsibilities: * Oversee the daily operations of your department. * Step in as Duty Manager when the Store Manager is away. * Collaborate with management to achieve company KPIs. * Motivate your team to deliver exceptional customer service. * Maintain high standards of presentation, stock control, and compliance. * Ensure adherence to all Health & Safety policies. * Use store performance data to inform commercial decisions. What We're Looking For: * Previous experience in a fast-paced retail environment. * A proactive, hands-on leadership style-always on the shop floor. * Excellent communication, planning, and motivational skills. * Results-driven with a passion for customer service. * Ambition to develop into a future Store Manager or senior Supervisor role. Apply Today! If you're an experienced Supervisor looking to make your next move, or a strong Supervisor ready to step up, we'd love to hear from you. Submit your CV and join our exciting retail journey in Manchester! BBBH34518

At Matrix, we are revolutionising the way employers, suppliers, and talent connect across the employment landscape. Our mission is simple; we connect people to work. We’ve been driving innovation in the talent ecosystem for years, and now, with our unique three-sided marketplace strategy, we’re disrupting the traditional recruitment process in ways that no one else is. Our benefits We are currently working in a hybrid fashion with the ability to work from home, however visiting clients will be a regular aspect of this role. · Standard Pension – 3% Employers, 5% Employee · 25 days annual leave (plus Bank Holidays) · Birthday day off · 2 Volunteer days a year (to volunteer in the local community) · Employee Health Benefits (Westfield Health) · Online discounts platform for major retailers (Westfield Rewards) · Electric Vehicle Salary Sacrifice Scheme (Octopus EV) and Cycle 2 Work Scheme About the role Reporting to the Chief Strategy Officer, the Business Director is a key role that is required to lead and support Matrix’s growth and expansion into new market sectors. The Business Director will lead a Client Account Management Team to maximise revenue & margin generation, ensure client satisfaction and deliver contract renewals. As part of the Leadership Group, the role will play a key role in decision making for Matrix by putting customers' voices at the heart of the business, using customer insight to shape and improve services across Customer Success, Client Service and the wider business. Duties and Responsibilities Client Relationship Management · Leading a team that is both proactive and responsive, and which takes pride in meeting and exceeding customer expectations · Responsible to maintain relationships at a senior level with the company’s key customers, ensuring that customers feel their issues are dealt with efficiently and effectively · Responsible for engagement, discussing new products, attend critical QBR meetings with a focus of maximising the client relationship · Accountable for resolution through holding the team responsible of escalated operational issues of clients. Working with CAM to identify and mitigate client concerns · Translating customer feedback and insight is translated into actionable items and recommendations for the wider business · Hold monthly CAM meetings ensuring wider education and client feedback to enable improved performance · Act as a thought leader in the market by attending networking events representing the business and networking with key stakeholders across the industry i.e. supplier/frameworks/influential leaders, sharing insights that elevate Matrix’s brand and influence. Revenue Management · Responsible for the budget and margin to achieve turnover and net profits of accounts (including an understanding of any additional costs that are incurred to deliver services to clients) · Enabling CRM’s to introduce new spend categories and service offerings to clients through effective one to one’s · Attending and participating in cross functional meeting and pitches, to discuss the overview of new products, initiatives and client requirements and future opportunities · Accountable for ensuring fulfilment and SLA’s/KPI’s are met through CAM team · Identify new business opportunities, including expansion into additional service categories and cross-selling of Matrix solutions. · Partner with client stakeholders to uncover cost-saving and revenue-generating strategies. · Optimise contract longevity, securing renewals and extensions through outstanding service delivery. Reporting · Accountable for the accuracy of comprehensive management information · Delivering formal presentations to senior level clients, Senior Management Team and Board of Directors · Managing the team to prepare and report monthly budgets and forecasts and ad-hoc reports as requested Strategic Contract Management & Retention · Develop and implement client-specific retention strategies, ensuring long-term partnerships. · Accountable for all renewals and retention strategy, working closely across internal functions, ensuring have a strategy in place to deliver the account plan. · Collaborate with the Growth Team on new bids, renewals, and pricing strategies. · Accountable for the CRM team to work with other departments to ensure signed contracts are received in a timely manner, that they are legally compliant, and the contract reflects the Client agreement. · Partner the PMO team for existing and new clients · Responsible for identifying, planning and delivering service improvement projects Management of On-site Delivery · Provide strategic leadership and operational oversight for On-site Customer Success Executives (CSEs), ensuring they deliver exceptional service aligned with contractual obligations and Matrix standards. · Set clear performance expectations for CSEs, including KPIs related to client satisfaction, SLA adherence, and operational efficiency. · Foster a culture of continuous improvement and client-centricity among on-site teams, encouraging proactive problem-solving and innovation. · Ensure CSEs are equipped with the tools, training, and support needed to represent Matrix effectively and maintain strong client relationships. · Act as an escalation point for complex on-site issues, working cross-functionally to resolve challenges and enhance service delivery. · Monitor and review on-site performance metrics regularly, using insights to inform strategic decisions and drive improvements. What you bring Thinking and Problem Solving · Analysing complex contract or budget scenarios to identify the root cause of discrepancies and recommending actionable solutions. · Anticipating potential issues with client renewals and proactively developing contingency plans to address them. · Evaluating the effectiveness of service improvement projects and suggesting refinements based on data-driven insights. Decision Making Responsibility · Determining priorities for the team when handling simultaneous ad-hoc reporting requests from senior management. · Approving final versions of management reports for presentation to the Board of Directors. · Signing off on contract compliance reviews before documents are submitted for client approval. Scope of Role – Internal and External Influence · Collaborating with cross-functional teams to ensure contract terms are aligned with organisational objectives. · Influencing internal process improvements to enhance service delivery for both new and existing clients. · Representing the company at client meetings and industry forums as a subject matter expert. Stakeholder Management · Building strong, trust-based relationships with senior clients and internal stakeholders across different departments. · Managing expectations of multiple stakeholders during budget and forecasting cycles. · Facilitating effective communication between the CAM team and the implementation team during client onboarding. Team Management · Setting clear objectives and KPIs for the team related to contract turnaround times and reporting accuracy. · Providing coaching and development opportunities to team members to enhance their analytical and client service skills. · Overseeing team workload to ensure deadlines for monthly budgets, forecasts, and ad-hoc reports are consistently met. · Ownership of supporting Engagement across both immediate and wider teams At Matrix, we celebrate what makes us unique. We are passionate about building and sustaining an inclusive and equitable working environment for all staff. If you require any reasonable adjustments to the recruitment process, do reach out to our HR team who will be happy to help -

Store Manager – Trailberg Arndale, Manchester Company Rosso and Azzurro Location: Trailberg Store, Arndale Centre, Manchester Working Hours: Full-time, 40 hours per week (including weekends and bank holidays) Salary: Competitive About Trailberg Trailberg is a premium outdoor lifestyle brand known for high-performance gear and apparel. Our stores are more than retail spaces they're hubs for adventure enthusiasts and communities passionate about the outdoors. We’re looking for a driven and experienced Store Manager to lead our Manchester Arndale team and deliver an exceptional customer experience. Key Responsibilities • Lead and motivate the store team to achieve sales targets and deliver outstanding customer service, • Oversee daily store operations including stock management, merchandising, and visual standards, • Ensure compliance with health & safety, security, and company policies, • Recruit, train, and develop team members to foster a high-performance culture, • Analyse sales data and KPIs to drive commercial decisions and improve store performance, • Represent the Trailberg brand with professionalism and passion, both in-store and within the local community, • Collaborate with regional and head office teams on marketing, events, and product launches Required Skills & Experience • Proven experience in retail management, ideally within fashion, lifestyle, or outdoor sectors, • Strong leadership and team development skills, • Commercial awareness and ability to interpret sales data, • Excellent communication and problem-solving abilities, • Proficiency in retail systems, Shopify and Microsoft Office (Excel, Outlook, Teams), • Passion for outdoor activities and the Trailberg brand ethos Desirable • Experience managing a flagship or high-footfall store, • Visual merchandising expertise Benefits • 28 Days Holiday (including bank holidays), • Staff Discount on Trailberg and other group brands, • Healthcare Cash Plan via Health Shield, • Opportunities for career progression within a growing brand

Make-up Manager, Beauty Manager, Floor Manager, Department Manager, Retail, Fashion, Accessories, Beauty, Trafford Centre Manchester. The ideal candidate must have lots of experience working within a consultative, yet high turnover retail environment, driving excellent customer centric service.

Christmas Customer Assistant - Fashion, Home & Beauty - Trafford Centre. Join our team at M&S as a Customer Assistant in our Fashion, Home & Beauty section, where youll become a champion of our stylish products, on-trend designs, and exceptional customer service. Were looking for passionate and

Join our team at M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll become a champion of our stylish products, on‑trend designs, and exceptional customer service. Christmas Customer Assistant – Fashion, Home & Beauty – Trafford Centre. As a brand ambassador, you�

Join our team at M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation. You'll be

Join our team at M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service.

Joining Longchamp means taking part in the creation and distribution of fashion and leather goods that are both fair and beautiful and the result of excellent craftsmanship. Ensuring customer service policy is respected: delivering sincere and impeccable customer service in accordance with the steps

A new opportunity has arisen for a customer service representative to join this luxury retailer on a permanent basis. Experience in customer service. Deal with customer enquiries and resolve issues.

Manage and develop the relationship with the external customer service provider, setting clear targets, KPIs, and service standards. Define and implement customer service frameworks, tone of communication, and escalation procedures. As Customer Success Lead / Manager, you will play a key part in sha

Title: Receptionist/Healthcare Assistant.Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.For over 35 years, millions of patients have trusted Optical Express with their eye care.As the UK's leading

Recognition and Long Service awards.

We are looking for applicants who are confident and professional, who have a passion for providing a world class customer service along with strong organisational and communication skills. You will work as part of a team providing a high level of service to the patients and employees and will requir

Experience in a caring environment Experience of working with adults with autism Experience of working with adults with learning disabilitiesAble to work unsociable hours, weekends, and bank holidaysExcellent communication skills, allowing you to engage & interact with our service user

The role of Care Assistant will involve the delivery of Care Services within our Care Homes to excellent standards.

Pay: Pay Up to £34,779 (depending on experience and qualifications).At Cambian Group, you’re not just working - you’re shaping futures, furthermore as a Senior Support Worker based within West Midlands every moment you spend with our young people (ages 8–18) helps them fee

The role of Relief/ Bank Care Assistant will involve the delivery of Care Services within our Care Homes to excellent standards.

CareTech Community Services Ltd is a provider of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. To participate in the day-to-day implementation of individual support plans and activities within a challenging environmentTo ma

The role of Care Assistant will involve the delivery of Care Services within our Care Homes to excellent standards.

Delivering brilliant customer service with a smile. Looking for a flexible role this season? Want to be part of a fun, fast-paced team while helping customers during the busiest time of year? This is your chance to join. Helping customers find everything they need for life’s special moments.

The role of Care Assistant will involve the delivery of Care Services within our Care Homes to excellent standards.

Delivering brilliant customer service with a smile. Looking for a flexible role this season? Want to be part of a fun, fast-paced team while helping customers during the busiest time of year? This is your chance to join. Helping customers find everything they need for life’s special moments.

The role of Care Assistant will involve the delivery of Care Services within our Care Homes to excellent standards.

We are a happy and busy service with a large staff team who love working with the people living here.

The role of Care and Support Worker will involve the delivery of Care Services within our Retirement Living Service to excellent standards. Our multi-award-winning organisation is looking to recruit a Female Care and Support Worker to join our Retirement Living Service.

Pay: Pay Up to £34,779 (depending on experience and qualifications).At Cambian Group, you’re not just working - you’re shaping futures, furthermore as a Support Worker based within West Midlands every moment you spend with our young people (ages 8–18) helps them feel safe, valu

We are looking for confident Care & Support Workers with the passion to both deliver outstanding care, alongside play a role in empowering d/Deaf or hearing impaired service users to access the same recovery opportunities as their hearing peers. Deaf or hearing impaired (profound, severe, p

CareTech Community Services Ltd is a provider of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for people to live in community

Weekends at Cygnet Hospital Bury Forestwood inside our CAMHS (Children & Adolescent Mental Health Services. Cygnet Bury Forestwood offers CAMHS Tier 4 PICU, General Acute and Low Secure services across four wards which provide a defined treatment pathway from admission through to inter

CareTech Community Services Ltd is a provider of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for people to live in community

Delivering brilliant customer service with a smile. Helping customers find everything they need for life’s special moments. Friendly, confident people who engaging chatting with customers.

REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals w

In addition to providing on-site services, the clinic also offers virtual and remote services to support patients worldwide. We are looking for someone with strong customer service skills in sales, marketing and delivery with strong accounts and administration ability. We are looking for someone wit

REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals w

Greeting visitors and providing excellent customer service. Previous reception or customer service experience (preferred).

ABOUT YOU To join us as a Laundry Assistant you'll need a personable approach, good practical skills and determination to provide an exceptional laundry service.

We are looking for applicants who are confident and professional, who have a passion for providing a world class customer service along with strong organisational and communication skills. You will work as part of a team providing a high level of service to the patients and employees and will requir

ABOUT THE ROLE As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to

Strong Customer Service and Sales Skills. The Sales Assistant will be responsible for supporting the day-to-day sales operations, interacting with customers, managing customer inquiries, and assisting in the sales process. Additional responsibilities include maintaining organized records of sales tr

REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals wit

At Group we aim to deliver top quality products to our customers while creating a dynamic and innovative environment for our team to thrive! This is an exciting time to join our team as we continue to expand our client base and enhance our market presence. Your main goal will be to drive sales growt

ABOUT THE ROLE As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to

Deliver exceptional customer service while promoting a high-quality product. Provide a seamless, stress-free experience for customers purchasing premium homes. Personable, professional, and passionate about delivering outstanding customer experiences.

ABOUT THE ROLE As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to

Able to deliver an outstanding and personal service to customers. Motivated to deliver all service and sales targets. Retail sales experience within jewellery, watches, accessories or fashion.