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UK Product Testers is a consulting firm that specializes in product testing and product development work. Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or m

ABOUT US With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS To carry out service visits to reported calls throughout the companies' customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. • Respond to customer service requests for the repair of business equipment and production printers, • Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts, • Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management, • Work with colleagues to help overcome new or unusual faults, • Invoke the call escalation process in a timely manner, • Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed, • Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role is fully remote and home-based. Attendance at our offices is required periodically for team meetings and training. SKILLS AND EXPERIENCE REQUIRED • Experience of fixing production printers and digital presses - such as Ricoh, Konica Minolta, Xerox, Sharp, Canon., • Experience in the office equipment industry, • Technical skills, with a strong electronic and mechanical background, • Strong IT knowledge with the ability to network devices and to set up scanning functions, • The ability to provide first class customer service with previous customer facing experience. ENHANCED DBS: This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information. We are committed to fair recruitment and will consider disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders. SC CLEARANCE: For this role, you will be required to obtain SC Clearance - which includes a basic criminal record check. BENEFITS • Flexible working options, • 33 days holiday including bank holidays, • Holiday purchase scheme, • Enhanced family friendly benefits (maternity, adoption, paternity and IVF), • 2 paid days off per year for voluntary work to support our local communities, • Staff Reward Scheme, • Pension scheme, • Life assurance 4 x salary, • Sponsorship for professional development and memberships, • Employee Assistance Programme, including financial wellbeing support, • Mental health first aider support programme, • Cycle2work scheme, • Discounted Gym Membership, • Eye care voucher scheme, • Free flu vaccinations, • Employee social events and recognition activities throughout the year, • HP Employee discount programmes, • Mobile phone discounts WHY JOIN APOGEE At Apogee, our values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility - shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them. Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee. We support flexibility and accessibility. If flexible wo JBRP1_UKTJ

Asset Performance Manager (Fixed-Term Contract, 15-months) Indra is a leading global technology and consulting company, and a trusted technological partner for the core business operations of its clients worldwide. It stands at the forefront of key sectors including Transport, Defence, Air Traffic Management and Space, alongside advanced Information Technology services delivered through Minsait, and cutting-edge capabilities in Sovereign AI, Cybersecurity, and Cyberdefence via IndraMind. The company’s business model is built around a comprehensive portfolio of proprietary products, combining strong innovation with a high-value focus for customers. With more than 2,500 projects implemented across 50 countries and over 100 cities, Indra is a global benchmark in innovative transportation and mobility solutions. It is recognised as one of the world’s top three companies in public transportation management systems. Indra’s technology supports the daily journeys of over 78 million people, helping to reduce more than 10 million tonnes of CO₂ emissions annually, and helping save nearly 3,000 lives through improved traffic management and road safety. Indra Group is paving the way to a more secure and better-connected future through innovative solutions, trusted relationships and the very best talent. Sustainability sits at the heart of its strategy and culture, driving efforts to address current and future social and environmental challenges. In the 2024 financial year, Indra achieved revenues of €5.5 billion, over 60,000 professionals, maintained a local presence in 46 countries, and operated across more than 140 countries worldwide. As the technological partner for its customers’ key operations, Indra is at the core of their business, and Indra’s four values guide everything we do: Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enables us to drive a safer, more connected future through technology. Trust- We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society. Connection- We harness the power of collaboration, connect ideas and solutions, and adapt to our customers’ needs, supporting them on the path to a better future. Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow. Transport for London (TfL) has awarded Indra a long-term contract to operate, develop, enhance and expand ticketing and access control systems across London’s transport network through to 2034, with extension options to 2039. This programme covers the maintenance, operation and evolution of a large-scale, complex ecosystem, including turnstiles, validators, ticket machines, sales terminals, back-office systems, payment gateways, IT infrastructure and cybersecurity that supports over 8.6 million daily journeys. Therefore, Indra will become TfL’s strategic technology partner to guarantee the operation and evolution of the world’s largest and most sophisticated ticketing system. Following a transition period of approximately two years, Indra will serve as the sole provider across the network that includes more than 8,500 buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve all aspects of the system. The project also envisages, in partnership with TfL, the implementation of new technologies to develop the system, make it more efficient and automate key processes; in short, to jointly create the next generation of the ticketing system for London. The Asset Performance Manager is responsible for ensuring the accuracy, integrity, and effective use of asset and configuration data to support operational performance, contractual reporting, and continuous service improvement. The role combines analytical reporting, asset lifecycle management, configuration management activities, stakeholder engagement, and data governance responsibilities to deliver accurate insights and maintain high-quality asset information across the organisation. • Produce and deliver contractual, operational and ad hoc performance reports, providing analysis and actionable insights to stakeholders., • Analyse asset, service and operational data from multiple sources to identify trends, risks and improvement opportunities., • Maintain the accuracy and integrity of asset and configuration management databases (CMDBs), ensuring information is current and reliable., • Investigate and resolve data discrepancies, coordinating with internal teams, customers and third-party suppliers as required., • Support asset lifecycle activities, including stock control, deployments, audits, relocations and disposals., • Facilitate performance reviews and stakeholder meetings, documenting actions and supporting service improvement initiatives., • Develop and maintain procedures, reports and documentation to support operational and contractual requirements., • Collaborate across operational, service management and customer-facing teams to ensure effective data management, reporting and decision-making., • Provide support and cover for wider team activities and undertake other duties as reasonably required., • Significant experience in Asset Management, Asset Performance Management or Engineering Management within a complex operational environment., • Experience in data analysis, reporting or asset/configuration management., • Strong understanding of asset lifecycle management principles., • Proven ability to identify trends, drive performance improvements and manage asset-related risks., • Strong Microsoft Excel and MS Office skills., • Ability to analyse information and present clear insights., • Experience working with databases, CMDBs or similar systems., • Strong communication and stakeholder management skills., • Excellent attention to detail and problem-solving abilities., • Ability to manage priorities and work effectively in a fast-paced environment., • Experience within rail, transport, infrastructure or other critical operational environments., • Knowledge of SQL, Power BI or similar reporting tools., • Knowledge of ISO 55001 Asset Management principles, • Understanding of ITIL or service management practices., • Experience within transport, technology or service-based environments., • Experience working with SLAs or contractual reporting., • Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days)., • Pension – 4% employee and 4% employer., • Private medical insurance (including dental & optical)., • Life assurance., • Income protection., • Employee assistance programs., • Flexible/remote working options., • Charitable initiatives., • Social events (formal & informal)., • Learning and development programs., • Innovative & collaborative work environment. Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law. #J-18808-Ljbffr

Solution Architect (Permanten Contract) About Indra Group UK & Ireland Indra is a leading global technology and consulting company, and a trusted technological partner for the core business operations of its clients worldwide. It stands at the forefront of key sectors including Transport, Defence, Air Traffic Management and Space, alongside advanced Information Technology services delivered through Minsait, and cutting-edge capabilities in Sovereign AI, Cybersecurity, and Cyberdefence via IndraMind. The company’s business model is built around a comprehensive portfolio of proprietary products, combining strong innovation with a high-value focus for customers. With more than 2,500 projects implemented across 50 countries and over 100 cities, Indra is a global benchmark in innovative transportation and mobility solutions. It is recognised as one of the world’s top three companies in public transportation management systems. Indra’s technology supports the daily journeys of over 78 million people, helping to reduce more than 10 million tonnes of CO₂ emissions annually, and helping save nearly 3,000 lives through improved traffic management and road safety. Indra Group is paving the way to a more secure and better-connected future through innovative solutions, trusted relationships and the very best talent. Sustainability sits at the heart of its strategy and culture, driving efforts to address current and future social and environmental challenges. In the 2024 financial year, Indra achieved revenues of €5.5 billion, over 60,000 professionals, maintained a local presence in 46 countries, and operated across more than 140 countries worldwide. As the technological partner for its customers’ key operations, Indra is at the core of their business, and Indra’s four values guide everything we do: Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enables us to drive a safer, more connected future through technology. Trust- We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society. Connection- We harness the power of collaboration, connect ideas and solutions, and adapt to our customers’ needs, supporting them on the path to a better future. Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow. About the Project Transport for London (TfL) has awarded Indra a long-term contract to operate, develop, enhance and expand ticketing and access control systems across London’s transport network through to 2034, with extension options to 2039. This programme covers the maintenance, operation and evolution of a large-scale, complex ecosystem, including turnstiles, validators, ticket machines, sales terminals, back-office systems, payment gateways, IT infrastructure and cybersecurity that supports over 8.6 million daily journeys. Therefore, Indra will become TfL’s strategic technology partner to guarantee the operation and evolution of the world’s largest and most sophisticated ticketing system. Following a transition period of approximately two years, Indra will serve as the sole provider across the network that includes more than 8,500 buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve all aspects of the system. The project also envisages, in partnership with TfL, the implementation of new technologies to develop the system, make it more efficient and automate key processes; in short, to jointly create the next generation of the ticketing system for London. Role overview As we continue to experience an exciting period of growth in the UK, we are looking for an exceptional Solution Architect to play a pivotal role in the design and delivery of technology solutions that will shape the future of Transport for London's revenue collection systems, including Oyster and Contactless. It is a unique opportunity to define and govern complex technical solutions across one of the UK's most critical transport technology environments, ensuring that business requirements, architectural principles, operational considerations, and delivery objectives are brought together within a coherent and deliverable solution design. The Solution Architect provides technical leadership throughout the solution lifecycle, from initial requirements and architectural assessment through to design approval, implementation support, and operational transition. The role ensures that solutions are robust, supportable, secure, and aligned with TfL's architectural standards and strategic objectives. Working across organisational, supplier, engineering, and technical boundaries, the Solution Architect translates complex business and technical requirements into practical solution designs, resolves architectural challenges, and provides assurance that solutions remain aligned with approved designs throughout delivery. In addition to delivering solution architecture for individual programmes and technical changes, the Solution Architect plays a key role in establishing and maturing the Entreprise architecture practice, developing strategic architecture artefacts including system context diagrams, component maps, integration models, and end-to-end data flows that provide a holistic view of TfL's revenue collection ecosystem. Key duties include: • Develop end-to-end solution architectures for complex enhancements and technical changes across TfL's Revenue Collection System, including Oyster and Contactless platforms., • Produce high-quality architecture deliverables, including solution designs, high-level designs (HLDs), detailed designs (LLDs), interface specifications, and architecture decision records., • Create and maintain architecture diagrams and models using industry-standard tools and methodologies., • Ensure all solution designs align with TfL business objectives, contractual requirements, enterprise architecture principles, and technology standards., • Work closely with TfL architects, technical specialists, and business stakeholders to define solution requirements and agree architectural approaches., • Lead architecture workshops and technical design sessions to develop robust and supportable solutions., • Present solution architectures, design proposals, and technical recommendations to TfL Technical Authority and other governance forums for approval., • Provide architectural leadership throughout the solution lifecycle, from requirements definition through to implementation and operational handover., • Collaborate with engineering, testing, infrastructure, cybersecurity, service management, and delivery teams to ensure solutions are implemented in accordance with approved designs., • Support technical investigations, root cause analysis, and solution development for complex operational and delivery challenges., • Identify and manage technical risks, assumptions, constraints, dependencies, and architectural issues throughout programme delivery., • Ensure solution designs consider security, resilience, performance, supportability, scalability, and operational readiness requirements., • Provide technical assurance and design oversight during delivery, validating that implemented solutions remain aligned with approved architecture., • Evaluate new technologies, products, and integration approaches and provide recommendations regarding their suitability within the TfL environment., • Develop and maintain strategic architecture artefacts, including system context diagrams, system component maps, integration maps, application landscapes, and end-to-end system data flows., • Establish and maintain architecture standards, design patterns, reference architectures, and governance processes to develop Enterprise Architecture capabilities., • Contribute to the development and continuous improvement of the architecture practice, tools, methodologies, templates, and ways of working., • Support knowledge transfer activities and ensure architecture documentation remains accurate, complete, and maintained throughout the service lifecycle., • Act as a trusted technical advisor to programme leadership, delivery teams, and stakeholders on architecture-related matters., • Promote effective collaboration between Indra, TfL suppliers, and engineering teams to ensure successful delivery of complex technical solutions., • Ensure architecture practice, standards, and governance framework are successfully established and adopted. Required Skills and Experience: • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline (or equivalent experience)., • Significant experience delivering solution architecture for complex, large-scale technology platforms and business-critical systems., • Proven experience producing high-quality architecture artefacts, including solution designs, architecture diagrams, interface specifications, and technical design documentation., • Strong understanding of enterprise architecture principles, solution architecture methodologies, and architectural governance frameworks., • Experience designing complex system integrations across applications, infrastructure, networks, cloud services, and third-party platforms., • Experience working within highly available, business-critical, and operationally sensitive environments., • Strong understanding of software development lifecycles, DevOps practices, and modern engineering delivery methodologies., • Experience working in complex multi-supplier environments, coordinating architectural activities across several delivery partners., • Ability to translate business requirements and technical constraints into practical, supportable, and deliverable solutions., • Experience presenting solution designs and technical recommendations to architecture review boards, governance forums, and senior stakeholders., • Strong understanding of security, resilience, scalability, performance, supportability, and operational readiness considerations., • Experience producing architecture deliverables using industry-standard architecture modelling and documentation tools., • Strong knowledge of systems integration patterns, APIs, messaging technologies, and data exchange mechanisms., • Experience supporting technical delivery teams throughout implementation, testing, deployment, and operational transition., • Excellent stakeholder management skills, with the ability to engage effectively with business, engineering, operational, and supplier organisations., • Strong analytical and problem-solving skills, with the ability to identify risks, dependencies, and architectural impacts across complex systems., • Experience maintaining strategic architecture artefacts, including system context diagrams, component maps, integration landscapes, and end-to-end data flows., • Experience contributing to the development of architecture standards, design patterns, governance processes, and architecture best practices., • Strong written and verbal communication skills, with the ability to communicate effectively with both highly technical teams and executive stakeholders., • Experience within transport, payments, ticketing, revenue collection, or other highly regulated environments would be advantageous., • Brings clarity and structure to complex technical and organisational challenges., • Demonstrates sound technical judgement and pragmatic decision-making., • Able to balance strategic thinking with hands‑on solution design., • Naturally collaborates across organisational, supplier, and technical boundaries., • Comfortable challenging assumptions while building consensus among stakeholders., • Focuses on delivering business outcomes rather than individual technical solutions., • Influences decisions through expertise, credibility, and collaboration rather than formal authority., • Takes ownership of architectural quality and technical integrity throughout the delivery lifecycle, • Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days)., • Pension – 4% employee and 4% employer., • Private medical insurance (including dental & optical)., • Life assurance., • Income protection., • Employee assistance programs., • Flexible/remote working options., • Charitable initiatives., • Social events (formal & informal)., • Learning and development programs., • Innovative & collaborative work environment. Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law. #J-18808-Ljbffr

Strong attention to detail and ability to identify process improvements. Support the Customer Service Manager in delivering positive departmental improvements.

Great career development opportunities – grow with us. Deliver exceptional customer service. Co-ordinate and manage the logistics of a collection/delivery service based on a large fleet of courtesy cars.

Join Patrique Mercier Recruitment JP as a Japanese-speaking Customer Service Representative in the beautiful city of Athens, Greece! This exciting role offers the opportunity to work for a prestigious company while engaging with customers in a friendly and dynamic environment. Strong communication a

Join Mercier Consultancy as an Italian Speaking Customer Service Specialist, with an exciting opportunity to work in beautiful Greece! We are offering paid relocation for the right candidate who is passionate about providing top-notch customer service to our Italian-speaking clientele.

15 Month FTC Indra is a leading global technology and consulting company, and a trusted technological partner for the core business operations of its clients worldwide. It stands at the forefront of key sectors including Transport, Defence, Air Traffic Management and Space, alongside advanced Information Technology services delivered through Minsait, and cutting-edge capabilities in Sovereign AI, Cybersecurity, and Cyberdefence via IndraMind. The company’s business model is built around a comprehensive portfolio of proprietary products, combining strong innovation with a high-value focus for customers. With more than 2,500 projects implemented across 50 countries and over 100 cities, Indra is a global benchmark in innovative transportation and mobility solutions. It is recognised as one of the world’s top three companies in public transportation management systems. Indra’s technology supports the daily journeys of over 78 million people, helping to reduce more than 10 million tonnes of CO₂ emissions annually, and helping save nearly 3,000 lives through improved traffic management and road safety. Indra Group is paving the way to a more secure and better-connected future through innovative solutions, trusted relationships and the very best talent. Sustainability sits at the heart of its strategy and culture, driving efforts to address current and future social and environmental challenges. In the 2024 financial year, Indra achieved revenues of €5.5 billion, over 60,000 professionals, maintained a local presence in 46 countries, and operated across more than 140 countries worldwide. As the technological partner for its customers’ key operations, Indra is at the core of their business, and Indra’s four values guide everything we do: Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enables us to drive a safer, more connected future through technology. Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society. Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers’ needs, supporting them on the path to a better future. Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow. Transport for London (TfL) has awarded Indra a long-term contract to operate, develop, enhance and expand ticketing and access control systems across London’s transport network through to 2034, with extension options to 2039. This programme covers the maintenance, operation and evolution of a large-scale, complex ecosystem, including turnstiles, validators, ticket machines, sales terminals, back-office systems, payment gateways, IT infrastructure and cybersecurity that supports over 8.6 million daily journeys. Therefore, Indra will become TfL’s strategic technology partner to guarantee the operation and evolution of the world’s largest and most sophisticated ticketing system. Following a transition period of approximately two years, Indra will serve as the sole provider across the network that includes more than 8,500 buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve all aspects of the system. The project also envisages, in partnership with TfL, the implementation of new technologies to develop the system, make it more efficient and automate key processes; in short, to jointly create the next generation of the ticketing system for London. Systems Engineer As we continue to deliver complex technology and integration programmes, we are seeking a Systems Engineer to join our Engineering team. This role is responsible for the analysis, design, integration, and delivery of complex systems, ensuring solutions meet customer requirements, technical standards, and project objectives. Working closely with customers, project managers, software and hardware engineers, and other technical stakeholders, the Systems Engineer will play a key role throughout the project lifecycle, from requirements capture and solution design through to integration, verification, validation, and deployment. Key Duties Include: • Lead requirements analysis, capture, and decomposition activities for complex integration projects, facilitating customer workshops and stakeholder engagement., • Analyse, design, and document cost-effective technical solutions that meet customer, business, and project requirements., • Produce systems engineering documentation, including system architectures, functional designs, interface specifications, statements of work, integration strategies, and technical artefacts., • Develop requirements that are fully traceable to customer, business, and solution objectives using established systems engineering methodologies., • Support system integration, verification, validation, and qualification planning throughout the project lifecycle., • Contribute to technical proposals, project estimates, and Statements of Work (SoW) for new and existing opportunities., • Provide systems engineering input into project planning, scheduling, and risk management activities., • Collaborate with multidisciplinary engineering and project teams to ensure successful project delivery., • Participate in technical reviews, customer presentations, and meetings with clients and subcontractors., • Promote engineering best practice, quality standards, and continuous improvement within the Systems Engineering function., • Keep up to date with emerging technologies, industry standards, and systems engineering methodologies to support innovation and continuous improvement., • Travel domestically and internationally, where required, to support project delivery and customer engagement., • Ensure compliance with company policies, quality standards, security requirements, and health, safety, and environmental procedures., • Support wider engineering initiatives and undertake additional duties as reasonably required., • Degree in Systems Engineering, Electronic Engineering, Computer Science, or a related engineering discipline, or equivalent professional experience., • Previous experience working as a Systems Engineer on complex integration or technology projects., • Demonstrable experience in systems engineering across the full project lifecycle., • Experience in requirements analysis, decomposition, and management using structured systems engineering methodologies., • Strong understanding of system architecture, solution design, and systems integration., • Experience with software interfaces and APIs, including HTTP/S, REST, and JSON., • Knowledge of verification, validation, and system testing principles., • Experience working with customers and managing technical stakeholders., • Excellent technical documentation and presentation skills., • Experience within transport, ticketing, automated fare collection, or other large-scale infrastructure environments., • Experience using requirements management tools such as IBM DOORS., • Knowledge of UML, Enterprise Architect, or other model-based systems engineering tools., • Experience working within Windows and UNIX/Linux environments., • Awareness of ITIL, systems lifecycle management, and industry best practice., • INCOSE certification, ITIL certification, or a relevant postgraduate qualification., • Strong analytical and structured problem-solving skills., • Excellent communication and stakeholder management abilities, with the confidence to engage at all levels., • Ability to influence multidisciplinary teams and build collaborative working relationships., • Commercial awareness with an understanding of balancing technical excellence and business objectives., • Self-motivated, proactive, and able to work independently with minimal supervision., • Methodical approach with excellent attention to detail and a commitment to quality., • Adaptable, quick to learn new technologies, and committed to continuous professional development., • Willingness to travel in support of project and customer requirements., • Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days), • Pension – 4% employee and 4% employer, • Private medical insurance (including dental & optical), • Life assurance, • Income protection, • Employee assistance programs, • Flexible/remote working options, • Charitable initiatives, • Social events (formal & informal), • Learning and development programs, • Innovative & collaborative work environment #J-18808-Ljbffr

This Senior Electrical Design Engineer will report to the Design Lead and will work within Engineering Design - Capital Programme based in our Crawley office. You will be a permanent employee. You will attract a salary of £84,160 plus car and a bonus of 3%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote Close Date: 04/11/2026 • 23 Days Annual Leave plus bank holidays., • Private Medical Cover, • Reservist Leave – Additional 18 days full pay and 22 unpaid, • Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%), • Tenancy Loan Deposit Scheme, Season Ticket Loan, • Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes, • Occupational Health support, • Switched On – scheme providing discount on hundreds of retailers' products, • Discounted gym membership, • Employee Assistance Programme Working across an Assets and Connections Portfolio, you will produce and assure high quality electrical designs to an agreed scope. Designs to be delivered to cost, time and quality targets. All designs must meet UK Power Networks design and CDM standards. These designs could be for both non-contestable and contestable works. You will work as part of a diverse team, delivering design technical excellence • Produce Electrical Designs that can be constructed in compliance with standards and CDM requirements and assure others designs, • Deliver designs, which conform to all relevant Codes of Practice and company and industry standards (for all designs relevant to UKPN Sub-stations), with Electrical Design., • Contribute to the production of technical, commercial and contractual documents for procurement of engineering products, • Ensure compliance with all relevant legislation, regulations and company procedures., • Compliance with design assurance and audit processes, • Prepare concept and developed design, from specifications and drawings within defined periods., • Provide an excellent service to the customer., • Work as a Team Player within larger diverse teams, • Collaborate with the operational teams to guarantee a smooth process from initial enquiry through to final energisation and project closure., • Comply with the requirements of the designer / principal designer as determined by the 2015 CDM Regulations, including multi-disciplinary design coordination., • Ensure design eliminates any hazards which may give rise to risks; and reduce risks from any remaining hazards (with CDM), • Support and mentor other members of the team to enhance their technical knowledge., • Work with external engineering organisations and customers/partners representing UKPN to best effect., • Electrical engineering background and experience. Knowledge of power system and protection design at 132KV, 33KV, 11KV, and intermediate voltages., • Knowledge of design processes and DNO, ENA and International Design Standards including relevant operational aspects to deliver designs, • Can approve designs in specific area, • A good safety culture and sound understanding of Construction Design and Management (CDM) Regulations and their application in this role., • Work unsupervised, set and comply with own targets, and identify cost-saving solutions., • Knowledge of AutoCAD (also Bentley software would be beneficial)., • Degree level or equivalent in engineering or science, • Chartered Engineer or working towards achieving Chartership, • Awareness of current and technological developments in distribution plant and equipment., • Broad knowledge of cables and overhead lines, • Input into construction ideas and techniques, • A good level of business, environmental, safety, financial, and regulatory awareness;, • A general appreciation of financial reporting systems;, • Knowledge of project management, • Proficient in the use of Microsoft desktop applications, in particular: Word, Excel, Project and PowerPoint;, • Previous experience within large multi-disciplinary teams You will undertake site visits as part of this role and this will include entry to operational substations where compliance with safety rules and procedures is mandatory. Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. If in doubt ask! We're committed to creating an inclusive workplace where everyone feels welcome, valued and able to be themselves. We encourage applications from people of all backgrounds, experiences and perspectives. If you meet the essential criteria and believe your skills, experience or transferable strengths could make you a great fit for the role, we'd love to hear from you. If you need any adjustments or support during the recruitment process, please let us know and we'll be happy to help. We may use AI-enabled tools to support elements of our recruitment process. These tools help us manage applications more efficiently and consistently, but they do not make hiring decisions. All recruitment decisions are made by trained employees using human judgement and oversight. We are committed to using AI responsibly, fairly and transparently, in line with our legal, regulatory and ethical obligations. Your data will be hosted within a secure environment and will only be used by UK Power Networks for the purpose of which it is intended. The data is used only as an input to provide insights for the screening process and is not retained by the model or by UK Power Networks' contractor, shared with the contractor's other customers or with OpenAI, or used to train or improve AI models. If you have any queries in connection to this vacancy or your application, please contact us at quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible. #J-18808-Ljbffr

Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait. Its business model is based on a comprehensive range of proprietary products, with a high-value focus and with a high innovation component. In the 2024 financial year, Indra achieved revenue of € 4.84 million, 60,000+ employees, a local presence in 46 countries and business operations in over 140 countries. As the technological partner for its customers’ key operations, Indra is at the core of their business, and Indra’s four values guide everything we do: Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enable us to drive a safer, more connected future through technology. Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society. Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers’ needs, supporting them on the path to a better future. Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow. As we continue to enjoy an exciting period of growth in the UK, we are looking for additional resources to support us with our upcoming projects. The Quality Engineer will play a key role in ensuring that all project deliverables meet the highest standards of quality, compliance, and performance. The role works within a collaborative Quality team and closely with engineering, operations, service management, and project stakeholders to ensure alignment with the Quality Management System (QMS), organisational policies, applicable standards, and industry best practices. Key duties include: • Understand the existing Quality Management System (QMS) and support the adaptation, implementation, and maintenance of an updated QMS in accordance with ISO 9001 and contractual requirements., • Develop and maintain quality procedures, plans, and documentation., • Plan and conduct internal audits, monitoring compliance with defined procedures, regulations, and standards., • Review project documentation and reports to ensure quality prior to approval., • Define and maintain the Contract Quality Control Plan based on service milestones and project planning., • Supervise verification activities and final deliverables prior to customer acceptance., • Register, track, and manage non-conformities until closure, including corrective and improvement actions., • Measure quality performance and achievement against defined quality objectives., • Audit performance indicators, perform trend analysis, and define corrective actions where required., • Supplier and Subcontractor Quality: Establish and maintain a Supplier Quality Plan, including inspections and supplier audits., • Review supplier performance data to identify trends, risks, and improvement opportunities., • Lead lessons learned analysis and ensure outcomes are documented, communicated, and applied., • Measure and analyse the cost of poor quality and associated corrective actions., • Lead root cause analysis and ensure effective, sustainable solutions are implemented to prevent recurrence. Required Skills and Experience: • Bachelor’s degree in Engineering, Quality Assurance, or a related discipline., • Minimum 5 years’ experience as a Quality Engineer or QA Specialist in complex technical projects., • Experience working with UK public-sector clients, ideally within transport or infrastructure environments., • Quality management certifications (e.g. IRCA Internal Auditor ISO 9001, ASQ Certified Quality Engineer)., • Service Management knowledge (ITIL Foundation or equivalent)., • Strong knowledge of international and UK quality management standards., • Proven experience leading or coordinating multidisciplinary teams., • Strong analytical and structured problem-solving skills. Skillsrequirement: • Excellent communication and stakeholder engagement abilities.Ability to engage effectively with both technical and non-technical stakeholders., • Skilled in gathering undocumented knowledge through interviews and workshops, • Decision-making under pressure, incident and conflict resolution and a continuous improvement mindset., • High degree of organisation,structureand attention to detail., • Ability to work under pressure and manage competing priorities., • Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days), • 37.5 hour working week, • Pension – 4% employee and 4% employer, • Private medical insurance (including dental & optical), • Life assurance, • Income protection, • Employee assistance programs, • Flexible/remote working options, • Charitable initiatives, • Social events (formal & informal), • Learning and development programs, • Innovative & collaborative work environment Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law #J-18808-Ljbffr

Business Intelligence Manager (Fixed term Contract, 12 months) Indra is a leading global technology and consulting company, and a trusted technological partner for the core business operations of its clients worldwide. It stands at the forefront of key sectors including Transport, Defence, Air Traffic Management and Space, alongside advanced Information Technology services delivered through Minsait, and cutting‑edge capabilities in Sovereign AI, Cybersecurity, and Cyberdefence via IndraMind. The company’s business model is built around a comprehensive portfolio of proprietary products, combining strong innovation with a high‑value focus for customers. With more than 2,500 projects implemented across 50 countries and over 100 cities, Indra is a global benchmark in innovative transportation and mobility solutions. It is recognised as one of the world’s top three companies in public transportation management systems. Indra’s technology supports the daily journeys of over 78 million people, helping to reduce more than 10 million tonnes of CO₂ emissions annually, and to save nearly 3,000 lives through improved traffic management and road safety. Indra Group is paving the way to a more secure and better‑connected future through innovative solutions, trusted relationships and the very best talent. Sustainability sits at the heart of its strategy and culture, driving efforts to address current and future social and environmental challenges. In the 2024 financial year, Indra achieved revenues of €5.5 billion, over 60,000 professionals, maintained a local presence in 46 countries, and operated across more than 140 countries worldwide. As the technological partner for its customers’ key operations, Indra is at the core of their business, and Indra’s four values guide everything we do: Innovation – Our capacity for innovation, cutting‑edge solutions, and specialised team of professionals enables us to drive a safer, more connected future through technology. Trust – We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society. Connection – We harness the power of collaboration, connect ideas and solutions, and adapt to our customers’ needs, supporting them on the path to a better future. Foresight – We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow. Transport for London (TfL) has awarded Indra a long‑term contract to operate, develop, enhance and expand ticketing and access control systems across London’s transport network through to 2034, with extension options to 2039. This programme covers the maintenance, operation and evolution of a large‑scale, complex ecosystem, including turnstiles, validators, ticket machines, sales terminals, back‑office systems, payment gateways, IT infrastructure and cybersecurity that supports over 8.6 million daily journeys. Therefore, Indra will become TfL’s strategic technology partner to guarantee the operation and evolution of the world’s largest and most sophisticated ticketing system. Following a transition period of approximately two years, Indra will serve as the sole provider across the network that includes more than 8,500 buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer‑service centres, and 24 river‑boat boarding points. Drawing on over 30 years of experience in urban public‑transport solutions, Indra will manage and evolve all aspects of the system. The project also envisages, in partnership with TfL, the implementation of new technologies to develop the system, improve its efficiency and automate key processes; in short, to jointly create the next generation of the ticketing system for London. We are looking for an experienced BI & Reporting Delivery Manager to lead the Reporting & Business Intelligence function within a large‑scale transformation programme. This role will serve as the primary point of contact for all Reporting & BI activities, acting as the bridge between the customer, business stakeholders and internal delivery teams. The BI & Reporting Delivery Manager will be responsible for driving the reporting strategy, coordinating multidisciplinary teams, managing priorities and ensuring the successful delivery of high‑quality reporting services throughout the programme lifecycle. The role requires strong leadership, stakeholder management and a solid technical understanding of enterprise BI solutions to support decision‑making, governance and continuous service improvement. • Act as the primary customer interface for all Reporting & BI activities., • Coordinate multidisciplinary teams, including BI Developers, Data Engineers, Infrastructure, Support and Testing., • Gather and translate business requirements into delivery plans., • Manage priorities, risks, dependencies and reporting roadmaps., • Ensure high‑quality delivery, governance and continuous service improvement., • Support service transition and operational readiness., • Experience delivering BI, Reporting or Data Analytics solutions within large and complex organisations., • Advanced knowledge of Power BI, including dashboard design, data modelling, performance optimisation and self‑service reporting., • Experience supporting reporting, data or platform migration programmes., • Familiarity with data warehouse concepts, data governance and information management best practices., • Experience facilitating workshops, gathering business requirements and translating them into reporting and analytical solutions., • Experience working with third‑party suppliers and multidisciplinary delivery teams., • Strong stakeholder management and communication skills, with the ability to engage effectively at all organisational levels., • Proven ability to influence, build relationships and manage business change initiatives., • Strong leadership, coaching and team development capabilities., • Excellent problem‑solving skills, with a pragmatic and customer‑focused approach to delivery., • Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days)., • Pension – 4% employee and 4% employer., • Private medical insurance (including dental & optical)., • Life assurance., • Income protection., • Employee assistance programs., • Flexible/remote working options., • Charitable initiatives., • Social events (formal & informal)., • Learning and development programmes., • Innovative & collaborative work environment. Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law. #J-18808-Ljbffr

Indra is a leading global technology and consulting company, and a trusted technological partner for the core business operations of its clients worldwide. It stands at the forefront of key sectors including Transport, Defence, Air Traffic Management and Space, alongside advanced Information Technology services delivered through Minsait, and cutting-edge capabilities in Sovereign AI, Cybersecurity, and Cyberdefence via IndraMind. Indra is a leading global technology and consulting company, and a trusted technological partner for the core business operations of its clients worldwide. It stands at the forefront of key sectors including Transport, Defence, Air Traffic Management and Space, alongside advanced Information Technology services delivered through Minsait, and cutting-edge capabilities in Sovereign AI, Cybersecurity, and Cyberdefence via IndraMind. The company's business model is built around a comprehensive portfolio of proprietary products, combining strong innovation with a high-value focus for customers. With more than 2,500 projects implemented across 50 countries and over 100 cities, Indra is a global benchmark in innovative transportation and mobility solutions. It is recognised as one of the world's top three companies in public transportation management systems. Indra's technology supports the daily journeys of over 78 million people, helping to reduce more than 10 million tonnes of CO₂ emissions annually, and helping save nearly 3,000 lives through improved traffic management and road safety. Indra Group is paving the way to a more secure and better-connected future through innovative solutions, trusted relationships and the very best talent. Sustainability sits at the heart of its strategy and culture, driving efforts to address current and future social and environmental challenges. In the 2024 financial year, Indra achieved revenues of €5.5 billion, over 60,000 professionals, maintained a local presence in 46 countries, and operated across more than 140 countries worldwide. As the technological partner for its customers' key operations, Indra is at the core of their business, and Indra's four values guide everything we do: Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enables us to drive a safer, more connected future through technology. Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society. Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers' needs, supporting them on the path to a better future. Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow. Transport for London (TfL) has awarded Indra a long-term contract to operate, develop, enhance and expand ticketing and access control systems across London's transport network through to 2034, with extension options to 2039. This programme covers the maintenance, operation and evolution of a large-scale, complex ecosystem, including turnstiles, validators, ticket machines, sales terminals, back-office systems, payment gateways, IT infrastructure and cybersecurity that supports over 8.6 million daily journeys. Therefore, Indra will become TfL's strategic technology partner to guarantee the operation and evolution of the world's largest and most sophisticated ticketing system. Following a transition period of approximately two years, Indra will serve as the sole provider across the network that includes more than 8,500 buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve all aspects of the system. The project also envisages, in partnership with TfL, the implementation of new technologies to develop the system, make it more efficient and automate key processes; in short, to jointly create the next generation of the ticketing system for London. As we continue to enjoy an exciting period of growth in the UK, we are looking for an ITSM Consultant to support us with our upcoming projects. • Support the analysis, design, implementation, and deployment of BMC Helix ITSM, • Assess existing ITSM platforms and identify migration requirements, • Document processes, configurations, customisations, integrations, and business requirements, • Collaborate with technical teams and business stakeholders to define the target solution, • Identify risks, dependencies, and technical challenges, • Support project activities including configuration, testing, deployment, and go-live, • Deliver workshops, knowledge transfer sessions, and training activities, • Provide ongoing support and contribute to the continuous improvement and evolution of the platform after Go-Live, • 5-8 years of hands-on experience implementing BMC Helix ITSM, • Strong experience in configuration, customisation, and support of BMC Helix ITSM, • Proven experience with Incident Management, Change Management, and CMDB modules, • Experience delivering ITSM tool migrations and transformation projects, • Experience supporting all project phases, including analysis, design, implementation, testing, deployment, training, and post-production support, • Strong communication and stakeholder management skills, • Ability to gather requirements through workshops and interviews, • This is a hands-on implementation role. Candidates must have direct experience implementing and configuring BMC Helix ITSM. Profiles focused on Service Management operations or Service Delivery without BMC Helix ITSM implementation experience will not be considered, • Development experience with BMC Helix ITSM and BMC Helix Innovation Suite, • Experience deploying BMC Helix ITSM On-Premises environments, • Experience with integrations and data migration activities, • BMC Helix ITSM certifications (Associate, Professional, or equivalent), • Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days), • Pension - 4% employee and 4% employer, • Private medical insurance (including dental & optical), • Life assurance, • Income protection, • Employee assistance programs, • Flexible/remote working options, • Charitable initiatives, • Social events (formal & informal), • Learning and development programs, • Innovative & collaborative work environment Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law. #J-18808-Ljbffr

15 Month FTC About Indra Group UK & Ireland Indra is a leading global technology and consulting company, and a trusted technological partner for the core business operations of its clients worldwide. It stands at the forefront of key sectors including Transport, Defence, Air Traffic Management and Space, alongside advanced Information Technology services delivered through Minsait, and cutting-edge capabilities in Sovereign AI, Cybersecurity, and Cyberdefence via IndraMind. The company’s business model is built around a comprehensive portfolio of proprietary products, combining strong innovation with a high-value focus for customers. With more than 2,500 projects implemented across 50 countries and over 100 cities, Indra is a global benchmark in innovative transportation and mobility solutions. It is recognised as one of the world’s top three companies in public transportation management systems. Indra’s technology supports the daily journeys of over 78 million people, helping to reduce more than 10 million tonnes of CO₂ emissions annually, and helping save nearly 3,000 lives through improved traffic management and road safety. Indra Group is paving the way to a more secure and better-connected future through innovative solutions, trusted relationships and the very best talent. Sustainability sits at the heart of its strategy and culture, driving efforts to address current and future social and environmental challenges. In the 2024 financial year, Indra achieved revenues of €5.5 billion, over 60,000 professionals, maintained a local presence in 46 countries, and operated across more than 140 countries worldwide. As the technological partner for its customers’ key operations, Indra is at the core of their business, and Indra’s four values guide everything we do: Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enables us to drive a safer, more connected future through technology. Trust- We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society. Connection- We harness the power of collaboration, connect ideas and solutions, and adapt to our customers’ needs, supporting them on the path to a better future. Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow. About the Project Transport for London (TfL) has awarded Indra a long-term contract to operate, develop, enhance and expand ticketing and access control systems across London’s transport network through to 2034, with extension options to 2039. This programme covers the maintenance, operation and evolution of a large-scale, complex ecosystem, including turnstiles, validators, ticket machines, sales terminals, back-office systems, payment gateways, IT infrastructure and cybersecurity that supports over 8.6 million daily journeys. Therefore, Indra will become TfL’s strategic technology partner to guarantee the operation and evolution of the world’s largest and most sophisticated ticketing system. Following a transition period of approximately two years, Indra will serve as the sole provider across the network that includes more than 8,500 buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve all aspects of the system. The project also envisages, in partnership with TfL, the implementation of new technologies to develop the system, make it more efficient and automate key processes; in short, to jointly create the next generation of the ticketing system for London. Role overview Systems Engineer As we continue to deliver complex technology and integration programmes, we are seeking a Systems Engineer to join our Engineering team. This role is responsible for the analysis, design, integration, and delivery of complex systems, ensuring solutions meet customer requirements, technical standards, and project objectives. Working closely with customers, project managers, software and hardware engineers, and other technical stakeholders, the Systems Engineer will play a key role throughout the project lifecycle, from requirements capture and solution design through to integration, verification, validation, and deployment. Key Duties Include: • Lead requirements analysis, capture, and decomposition activities for complex integration projects, facilitating customer workshops and stakeholder engagement., • Analyse, design, and document cost-effective technical solutions that meet customer, business, and project requirements., • Produce systems engineering documentation, including system architectures, functional designs, interface specifications, statements of work, integration strategies, and technical artefacts., • Develop requirements that are fully traceable to customer, business, and solution objectives using established systems engineering methodologies., • Support system integration, verification, validation, and qualification planning throughout the project lifecycle., • Contribute to technical proposals, project estimates, and Statements of Work (SoW) for new and existing opportunities., • Provide systems engineering input into project planning, scheduling, and risk management activities., • Collaborate with multidisciplinary engineering and project teams to ensure successful project delivery., • Participate in technical reviews, customer presentations, and meetings with clients and subcontractors., • Promote engineering best practice, quality standards, and continuous improvement within the Systems Engineering function., • Keep up to date with emerging technologies, industry standards, and systems engineering methodologies to support innovation and continuous improvement., • Travel domestically and internationally, where required, to support project delivery and customer engagement., • Ensure compliance with company policies, quality standards, security requirements, and health, safety, and environmental procedures., • Support wider engineering initiatives and undertake additional duties as reasonably required. Essential Requirements Qualifications • Degree in Systems Engineering, Electronic Engineering, Computer Science, or a related engineering discipline, or equivalent professional experience., • Previous experience working as a Systems Engineer on complex integration or technology projects., • Demonstrable experience in systems engineering across the full project lifecycle., • Experience in requirements analysis, decomposition, and management using structured systems engineering methodologies., • Strong understanding of system architecture, solution design, and systems integration., • Experience with software interfaces and APIs, including HTTP/S, REST, and JSON., • Knowledge of verification, validation, and system testing principles., • Experience working with customers and managing technical stakeholders., • Excellent technical documentation and presentation skills. Desirable Requirements • Experience within transport, ticketing, automated fare collection, or other large-scale infrastructure environments., • Experience using requirements management tools such as IBM DOORS., • Knowledge of UML, Enterprise Architect, or other model-based systems engineering tools., • Experience working within Windows and UNIX/Linux environments., • Awareness of ITIL, systems lifecycle management, and industry best practice., • INCOSE certification, ITIL certification, or a relevant postgraduate qualification. Skills and Personal Attributes • Strong analytical and structured problem-solving skills., • Excellent communication and stakeholder management abilities, with the confidence to engage at all levels., • Ability to influence multidisciplinary teams and build collaborative working relationships., • Commercial awareness with an understanding of balancing technical excellence and business objectives., • Self-motivated, proactive, and able to work independently with minimal supervision., • Methodical approach with excellent attention to detail and a commitment to quality., • Adaptable, quick to learn new technologies, and committed to continuous professional development., • Willingness to travel in support of project and customer requirements., • Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days), • Pension – 4% employee and 4% employer, • Private medical insurance (including dental & optical), • Life assurance, • Income protection, • Employee assistance programs, • Flexible/remote working options, • Charitable initiatives, • Social events (formal & informal), • Learning and development programs, • Innovative & collaborative work environment #J-18808-Ljbffr

Indra is a leading global technology and consulting company, and a trusted technological partner for the core business operations of its clients worldwide. It stands at the forefront of key sectors including Transport, Defence, Air Traffic Management and Space, alongside advanced Information Technology services delivered through Minsait, and cutting-edge capabilities in Sovereign AI, Cybersecurity, and Cyberdefence via IndraMind. Indra is a leading global technology and consulting company, and a trusted technological partner for the core business operations of its clients worldwide. It stands at the forefront of key sectors including Transport, Defence, Air Traffic Management and Space, alongside advanced Information Technology services delivered through Minsait, and cutting-edge capabilities in Sovereign AI, Cybersecurity, and Cyberdefence via IndraMind. The company's business model is built around a comprehensive portfolio of proprietary products, combining strong innovation with a high-value focus for customers. With more than 2,500 projects implemented across 50 countries and over 100 cities, Indra is a global benchmark in innovative transportation and mobility solutions. It is recognised as one of the world's top three companies in public transportation management systems. Indra's technology supports the daily journeys of over 78 million people, helping to reduce more than 10 million tonnes of CO² emissions annually, and helping save nearly 3,000 lives through improved traffic management and road safety. Indra Group is paving the way to a more secure and better-connected future through innovative solutions, trusted relationships and the very best talent. Sustainability sits at the heart of its strategy and culture, driving efforts to address current and future social and environmental challenges. In the 2024 financial year, Indra achieved revenues of €5.5 billion, over 60,000 professionals, maintained a local presence in 46 countries, and operated across more than 140 countries worldwide. As the technological partner for its customers' key operations, Indra is at the core of their business, and Indra's four values guide everything we do: • Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enables us to drive a safer, more connected future through technology., • Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society., • Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers' needs, supporting them on the path to a better future., • Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow. Transport for London (TfL) has awarded Indra a long‑term contract to operate, develop, enhance and expand ticketing and access control systems across London's transport network through to 2034, with extension options to 2039. This programme covers the maintenance, operation and evolution of a large-scale, complex ecosystem, including turnstiles, validators, ticket machines, sales terminals, back‑office systems, payment gateways, IT infrastructure and cybersecurity that supports over 8.6 million daily journeys. Therefore, Indra will become TfL's strategic technology partner to guarantee the operation and evolution of the world's largest and most sophisticated ticketing system. Following a transition period of approximately two years, Indra will serve as the sole provider across the network that includes more than 8,500 buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve all aspects of the system. The project also envisages, in partnership with TfL, the implementation of new technologies to develop the system, make it more efficient and automate key processes; in short, to jointly create the next generation of the ticketing system for London. We are looking for an experienced Technical Delivery Manager to take end‑to‑end ownership of complex technology changes supporting Transport for London's revenue collection systems, including Oyster and Contactless. This role combines technical understanding with strong delivery leadership, ensuring that solutions move successfully from technical definition and design through engineering, integration, testing, implementation and operational handover. Working across architecture, engineering, testing, suppliers and operational teams, the Technical Delivery Manager will coordinate technical activities, manage dependencies and risks, resolve delivery blockers and ensure that technical changes remain aligned, controlled and deliverable throughout their lifecycle. This role provides the technical integration leadership needed to connect these disciplines into a single, coordinated project, ensuring successful delivery and a smooth transition into operations. • Own and coordinate the end‑to‑end technical delivery of assigned projects, workstreams and technical changes, from initiation and design through build, integration, testing, deployment and transition into service, • Develop and maintain the technical delivery plan, identifying key activities, milestones, dependencies, technical deliverables and delivery risks, • Translate solution designs and technical requirements into clear, executable delivery activities across engineering and operational teams, • Coordinate technical activities across architecture, engineering, infrastructure, applications, integration, testing, security and service management, ensuring that teams remain aligned to the agreed solution and delivery plan, • Manage technical dependencies and interfaces between workstreams, systems, suppliers and delivery teams, escalating cross‑programme dependencies where appropriate, • Work closely with architects and technical specialists to ensure solutions are sufficiently mature and understood before progressing through delivery, • Drive resolution of technical delivery issues, risks and blockers, bringing together the appropriate technical specialists and stakeholders to agree pragmatic solutions, • Ensure technical deliverables are produced to the required quality and are reviewed and approved through the appropriate technical and change governance, • Coordinate technical readiness for key delivery milestones, including build, integration, testing, deployment and operational handover, • Ensure technical changes are delivered in accordance with contractual requirements, agreed technical standards and governance processes, • Support submissions and technical evidence required for relevant governance forums, including the Technical Authority and Change Advisory Board (CAB), • Ensure appropriate technical documentation, configuration information, engineering artefacts and knowledge are produced and maintained throughout delivery, • Work with Service Management and operational teams to ensure appropriate operational readiness, supportability and handover into live service, • Coordinate third‑party and supplier technical activities, ensuring that their deliverables and dependencies are aligned with the overall technical delivery plan, • Provide clear reporting on technical delivery status, risks, dependencies, decisions and upcoming milestones to programme and technical leadership, • Contribute to the continuous improvement of technical delivery practices, governance and engineering processes, • Degree in Computer Science, Information Technology, Engineering or a related discipline, or equivalent professional experience, • Strong experience in technical delivery, technology project delivery, systems integration or engineering delivery within complex technology environments, • Demonstrable experience taking technical solutions through the full delivery lifecycle, including design, build, integration, testing, deployment and transition into service, • Strong understanding of software development lifecycles, systems integration and enterprise technology delivery, • Practical understanding of software development, infrastructure, environments, configuration, build, test, release and deployment processes, • Experience coordinating delivery across multiple technical disciplines and teams, • Experience working within multi‑supplier, outsourced or third‑party delivery environments, • Ability to understand solution architecture and technical designs and translate them into practical delivery plans and activities, • Strong technical planning skills, with experience managing dependencies, milestones, risks, issues and technical deliverables, • Experience supporting technical change through structured technical and operational governance processes, • Experience coordinating technical testing, implementation and operational readiness activities, • Ability to identify technical delivery risks early, assess their potential impact and coordinate appropriate mitigation, • Strong problem‑solving skills and the ability to work effectively where technical requirements, dependencies or ownership may initially be unclear, • Strong stakeholder management and communication skills, with the ability to work effectively with architects, engineers, project managers, suppliers and operational teams, • Ability to challenge constructively, facilitate technical discussions and drive issues through to resolution, • Able to communicate complex technical subjects clearly to both technical and non‑technical stakeholders, • Comfortable working across organisational and supplier boundaries while maintaining focus on overall delivery outcomes, • Experience within transport, mobility, ticketing or revenue collection systems, • Experience with EMV/contactless payment, Oyster or equivalent fare collection technologies, • Experience delivering technology within large public‑sector, regulated or business‑critical environments, • Experience with complex systems integration and third‑party interface testing, • Exposure to accreditation, cyber security or compliance‑driven delivery, including PCI or equivalent environments, • Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days), • Pension - 4% employee and 4% employer, • Private medical insurance (including dental & optical), • Life assurance, • Income protection, • Employee assistance programs, • Flexible/remote working options, • Charitable initiatives, • Social events (formal & informal), • Learning and development programs, • Innovative & collaborative work environment Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law. #J-18808-Ljbffr

Redhill Surrey Based -Fixed Term Contract 12 months About Indra Group UK & Ireland Indra is a leading global technology and consulting company, and a trusted technological partner for the core business operations of its clients worldwide. It stands at the forefront of key sectors including Transport, Defence, Air Traffic Management and Space, alongside advanced Information Technology services delivered through Minsait, and cutting-edge capabilities in Sovereign AI, Cybersecurity, and Cyberdefence via IndraMind. The company’s business model is built around a comprehensive portfolio of proprietary products, combining strong innovation with a high-value focus for customers. With more than 2,500 projects implemented across 50 countries and over 100 cities, Indra is a global benchmark in innovative transportation and mobility solutions. It is recognised as one of the world’s top three companies in public transportation management systems. Indra’s technology supports the daily journeys of over 78 million people, helping to reduce more than 10 million tonnes of CO₂ emissions annually, and helping save nearly 3,000 lives through improved traffic management and road safety. Indra Group is paving the way to a more secure and better-connected future through innovative solutions, trusted relationships and the very best talent. Sustainability sits at the heart of its strategy and culture, driving efforts to address current and future social and environmental challenges. In the 2024 financial year, Indra achieved revenues of €5.5 billion, over 60,000 professionals, maintained a local presence in 46 countries, and operated across more than 140 countries worldwide. As the technological partner for its customers’ key operations, Indra is at the core of their business, and Indra’s four values guide everything we do: Innovation- Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enables us to drive a safer, more connected future through technology. Trust- We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society. Connection- We harness the power of collaboration, connect ideas and solutions, and adapt to our customers’ needs, supporting them on the path to a better future. Foresight- We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow. About the Project Transport for London (TfL) has awarded Indra a long-term contract to operate, develop, enhance and expand ticketing and access control systems across London’s transport network through to 2034, with extension options to 2039. This programme covers the maintenance, operation and evolution of a large-scale, complex ecosystem, including turnstiles, validators, ticket machines, sales terminals, back-office systems, payment gateways, IT infrastructure and cybersecurity that supports over 8.6 million daily journeys. Therefore, Indra will become TfL’s strategic technology partner to guarantee the operation and evolution of the world’s largest and most sophisticated ticketing system. Following a transition period of approximately two years, Indra will serve as the sole provider across the network that includes more than 8,500 buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve all aspects of the system. The project also envisages, in partnership with TfL, the implementation of new technologies to develop the system, make it more efficient and automate key processes; in short, to jointly create the next generation of the ticketing system for London. Role Overview We are seeking an IT Network Manager to lead the delivery, transition and operation of enterprise network services, ensuring that network infrastructure is secure, resilient and capable of supporting business operations. This is a transition-focused leadership role with strong network technical depth. During the initial phase of the contract, the successful candidate will play a key role in the transition of network services from the incumbent supplier to the new operating model, with a significant focus on service transition activities, knowledge transfer, operational readiness and establishing the future support organisation. The role will work closely with outgoing supplier teams, internal engineering teams, service management functions, third-party suppliers and customer stakeholders. The emphasis is on maximising shadowing and reverse-shadowing value, capturing knowledge effectively, validating operational processes and supporting a smooth, low-risk transition into Business-as-Usual operations. The position will progressively evolve from transition leadership into ongoing operational leadership and management of the network service. • Service delivery, transition and operation: Lead the delivery, transition and ongoing operation of network services, translating transition objectives into clear activities, deliverables, dependencies and acceptance evidence., • Team and supplier management: Manage network engineers and third-party suppliers, acting as the primary point of contact between engineering teams, suppliers, service management functions and customer stakeholders., • Knowledge transfer and operational readiness: Plan, coordinate and govern service transition activities, including shadowing, reverse-shadowing, operational validation and service acceptance, ensuring effective knowledge transfer from incumbent suppliers., • Operational procedures and service preparation: Ensure operational readiness, service acceptance criteria, support documentation and knowledge transfer activities are completed successfully and can support a controlled handover into BAU operations., • Service management governance: Oversee incident, problem, change and service request management processes, and ensure compliance with security, operational and business requirements., • Infrastructure governance and project coordination: Coordinate upgrades, service improvements and network-related projects, while reviewing and governing network architectures and technical solutions., • Risk, performance and stakeholder communication: Manage network risks, issues, dependencies and service performance; provide regular reporting and stakeholder communication., • Continuous service improvement: Support the development and implementation of continuous service improvement initiatives focused on service quality, resilience and sustainable operations., • Proven experience managing enterprise network infrastructure in a complex environment., • Strong technical knowledge of enterprise LAN/WAN networking, including Cisco Routing & Switching., • Experience leading technical support teams and managing third-party suppliers., • Experience supporting highly available, business-critical network environments., • Strong stakeholder management and communication skills with both technical and non-technical audiences., • Experience delivering network infrastructure projects and service improvements., • Experience with network security technologies, including firewalls, access control and vulnerability management., • Knowledge of network monitoring and troubleshooting tools., • Experience working within ITIL-based service management practices., • Strong leadership and people management skills., • Excellent analytical and problem-solving abilities., • Ability to prioritise workloads and manage multiple projects simultaneously., • Customer-focused with a commitment to service excellence., • Ability to build effective relationships across internal teams, suppliers and stakeholders., • Strong organisational and planning skills., • ITIL Foundation (or equivalent experience)., • Relevant networking qualification or equivalent industry experience., • Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days)., • Pension – 4% employee and 4% employer., • Private medical insurance (including dental & optical)., • Life assurance., • Income protection., • Employee assistance programs., • Flexible/remote working options., • Charitable initiatives., • Social events (formal & informal)., • Learning and development programs., • Innovative & collaborative work environment. Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law. #J-18808-Ljbffr

Location: Reigate RH2, UK Job Type: Permanent Pay: Up to £28163.2 per month Customer Support Representative role Hybrid working with initial office-based induction Competitive salary range of £28,163.20 to £32,387.68 OTE Emphasis on empathy and communication skills Opportunities for career growth and development Supportive, inclusive, and value-driven organisation culture Access to various benefits including private medical insurance and wellbeing discounts Make a very, very, very good career move. Time for a change? We think so too. It's why at Intrum, every day is dedicated to making a difference. For our clients. For their customers. For the society we all share. And for the careers and ambitions of everyone who joins us. We're looking for Customer Support Representatives who truly reflect our values-people who approach every interaction with empathy, integrity, and a commitment to doing what's right for the customer. In this role, you'll support customers who are looking for clarity, reassurance, and helpful guidance, and your ability to listen with patience and respond with care will make a meaningful difference. Whether you have experience in customer service or are bringing transferable skills from another industry, we're looking for people who can communicate with care, listen without judgement, and show genuine empathy in every customer interaction. You'll understand that every customer's situation is unique and take the time to build trust, understand their circumstances, and help them find the right support and solutions. If you enjoy having meaningful conversations, solving problems with compassion, and making a real difference to customers during challenging times, we'd love to hear from you • Day to day you will speak with customers who could be experiencing financial difficulty about their financial situation and provide tailored solutions, such as an affordable repayment plan., • Make and receive calls to/from Customers, managing a variety of customer accounts such as car finance, bank accounts, credit cards, loans, catalogues, mortgages and mobile phone and investigating the detail in regard to customers debt., • Provide personalised and customer focused service by being transparent and delivering tailored solutions for each customer to reduce overall customer debt., • Responsible for ensuring the delivery and compliance with all outcomes and activities held within the Consumer Duty regulation, driving fair outcomes for customers, • Our colleagues are supported by Modern AI-assisted technology that helps provide relevant information, guidance and next-best actions during customer conversations, allowing you to focus on delivering excellent service., • Work 40 hours per week. You will be scheduled for a range of shifts during our operating hours: Our current operating hours are Monday to Friday from 08:00 to 20:00, and Saturdays from 09:00 to 13:30. Shift patterns and rotations will vary depending on the campaign you are assigned to., • Easily commute to our Reigate office, this role is hybrid working in this location. You will be office based for the duration of your induction (Circa 8 weeks) and for a period of time after. Which gives you time to build relationships with the team and gain confidence in your role before remote working. So, expect to be office based after your induction initially for a few months, we will discuss individually with you when you are confident to commence hybrid working., • Fantastic with people after all you will be our first point of contact for our customers and play a key role in providing the help, support and empathy needed to achieve the best outcome., • Positive attitude, self-motivated, enthusiastic individuals, who are ready to make a real difference., • Customer Service experience, whether that's face to face or in a call centre environment. We're interested in your excellent communication skills and ability to help customers., • Enjoy making decisions and connecting with people from all walks of life., • Able to use different systems, accurately reflecting conversations, and the outcome., • Able to deal with sensitive/challenging conversations along with complaints and have the resilience to bounce back from them., • Good numeracy and English literacy skills to help break down some of the complexities around financial products and solutions so you can communicate clearly with customers. At Intrum we offer not only a challenging and rewarding career but also: • Lifestyle: Competitive starting base salary of £28,163.20 with OTE up to £32,387.68 (bonus paid monthly, subject to performance). 33 days holiday including bank holidays, with the ability to buy more/sell back. You can participate in gadget schemes. Access to a contributory workplace pension scheme. An extra day to celebrate your birthday. Fantastic hybrid work pattern where you can work a mixture of home and office., • Opportunities to grow: Structured and continuous training, weekly coaching for your personal development/progression, and employee recognition programmes to help you grow in your career., • Health: Access to private medical insurance, life assurance, and more., • Wellbeing: Discounts on gym memberships, cycle to work schemes, and a 24/7 employee assistance programme. Sociable working hours breakfast and snacks provided in the office., • Supportive, open and value-driven culture: Ethics. Dedication. Solutions. Empathy. Our values aren't just words hanging in the reception. They guide us all on a daily basis. It's what makes our culture inclusively open, inspiringly supportive and rich in diverse perspectives. It's why Intrum is a natural home for people ready to make a difference. And it's why people like you recognise this is the place to do just that. Enabling financial health for people, businesses, and society. Intrum is Europe's leading credit management services provider, helping businesses secure payments while supporting consumers in regaining financial stability. With a strong presence across 20 markets, we combine local expertise with global reach to drive sustainable financial solutions. With 9,000 dedicated employees, we work every day to create sustainable financial solutions. At Intrum we consider everybody to be a leader. We lead ourselves when collaborate to meet the needs of our clients and customers. We are all accountable to our actions as well as trust and care for each other. This makes us all leaders, independent of role or responsibility, and this is reflected in our 3 leadership principles: Deliver Impact, Inspire Trust and Embrace Growth. We are an equal opportunities employer and authorised and regulated by the Financial Conduct Authority. We will conduct credit, fraud, criminal record, right to work and reference checks as part of our pre-employment screening. You should not be bankrupt, have any outstanding county court judgments on your credit file. You must not have excessive default balances, and any outstanding debt will be considered on a case-by-case basis. #J-18808-Ljbffr

83035 - Senior Electrical Design Engineer This Senior Electrical Design Engineer will report to the Design Lead and will work within Engineering Design - Capital Programme based in our Crawley office. You will be a permanent employee. You will attract a salary of £84,160 plus car and a bonus of 3%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote Close Date: 04/11/2026 We also provide the following additional benefits: • Private Medical Cover, • Reservist Leave – Additional 18 days full pay and 22 unpaid, • Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%), • Tenancy Loan Deposit Scheme, Season Ticket Loan, • Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes, • Occupational Health support, • Switched On – scheme providing discount on hundreds of retailers’ products, • Discounted gym membership, • Employee Assistance Programme Working across an Assets and Connections Portfolio, you will produce and assure high quality electrical designs to an agreed scope. Designs to be delivered to cost, time and quality targets. All designs must meet UK Power Networks design and CDM standards. These designs could be for both non-contestable and contestable works. You will work as part of a diverse team, delivering design technical excellence • Produce Electrical Designs that can be constructed in compliance with standards and CDM requirements and assure others designs, • Deliver designs, which conform to all relevant Codes of Practice and company and industry standards (for all designs relevant to UKPN Sub-stations), with Electrical Design., • Contribute to the production of technical, commercial and contractual documents for procurement of engineering products, • Ensure compliance with all relevant legislation, regulations and company procedures., • Compliance with design assurance and audit processes, • Prepare concept and developed design, from specifications and drawings within defined periods., • Provide an excellent service to the customer., • Work as a Team Player within larger diverse teams, • Collaborate with the operational teams to guarantee a smooth process from initial enquiry through to final energisation and project closure., • Comply with the requirements of the designer / principal designer as determined by the 2015 CDM Regulations, including multi-disciplinary design coordination., • Ensure design eliminates any hazards which may give rise to risks; and reduce risks from any remaining hazards (with CDM), • Support and mentor other members of the team to enhance their technical knowledge., • Work with external engineering organisations and customers/partners representing UKPN to best effect., • Electrical engineering background and experience. Knowledge of power system and protection design at 132KV, 33KV, 11KV, and intermediate voltages., • Knowledge of design processes and DNO, ENA and International Design Standards including relevant operational aspects to deliver designs, • Can approve designs in specific area, • A good safety culture and sound understanding of Construction Design and Management (CDM) Regulations and their application in this role., • Work unsupervised, set and comply with own targets, and identify cost‑saving solutions., • Knowledge of AutoCAD (also Bentley software would be beneficial)., • Degree level or equivalent in engineering or science, • Chartered Engineer or working towards achieving Chartership, • Awareness of current and technological developments in distribution plant and equipment., • Broad knowledge of cables and overhead lines, • Input into construction ideas and techniques, • A good level of business, environmental, safety, financial, and regulatory awareness;, • A general appreciation of financial reporting systems;, • Knowledge of project management, • Proficient in the use of Microsoft desktop applications, in particular: Word, Excel, Project and PowerPoint;, • Previous experience within large multi-disciplinary teams You will undertake site visits as part of this role and this will include entry to operational substations where compliance with safety rules and procedures is mandatory. Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. We’re committed to creating an inclusive workplace where everyone feels welcome, valued and able to be themselves. We encourage applications from people of all backgrounds, experiences and perspectives. If you meet the essential criteria and believe your skills, experience or transferable strengths could make you a great fit for the role, we’d love to hear from you. If you need any adjustments or support during the recruitment process, please let us know and we’ll be happy to help. We may use AI-enabled tools to support elements of our recruitment process. These tools help us manage applications more efficiently and consistently, but they do not make hiring decisions. All recruitment decisions are made by trained employees using human judgement and oversight. We are committed to using AI responsibly, fairly and transparently, in line with our legal, regulatory and ethical obligations. Your data will be hosted within a secure environment and will only be used by UK Power Networks for the purpose of which it is intended. The data is used only as an input to provide insights for the screening process and is not retained by the model or by UK Power Networks’ contractor, shared with the contractor’s other customers or with OpenAI, or used to train or improve AI models. We are committed to safeguarding and promoting the welfare of children and young people. Where applicable, this role is subject to safer recruitment processes and robust pre‑employment checks If you have any queries in connection to this vacancy or your application, please contact us at quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible. #J-18808-Ljbffr

Location: Redhill, Surrey, United Kingdom (Hybrid) Contract Type: Fixed Term Contract - 12 months Work Arrangement: Hybrid We are seeking a Senior Network Engineer to support the transition, implementation and future operation of enterprise network services, ensuring that network infrastructure is secure, resilient, well documented and capable of supporting business-critical operations. Although the long-term approach is to provide stable, ongoing network services and support transformation projects, the immediate focus of the role will be on service transition and project implementation activities, including technical delivery, operational readiness, network documentation, change support and handover into BAU service operations. The successful candidate will provide strong technical expertise across LAN, WAN, data centre, wireless, mobile and security technologies, working closely with customer stakeholders, internal engineering teams, service management functions, third-party suppliers and project teams to deliver reliable technical solutions for both transition activities and ongoing transformation initiatives. The position requires a proactive engineer with excellent troubleshooting skills, strong ownership of technical deliverables and the ability to operate effectively in complex, multi-site and mission-critical environments during transition, transformation and steady-state service phases. • Service transition and implementation: Support incoming service transition and project implementation activities, including technical delivery, operational readiness, testing, documentation and handover into BAU operations., • Network operations and support: Support stable ongoing network services by managing network-related incidents, service requests and escalations in line with agreed service levels., • Transformation projects: Contribute to network transformation initiatives by providing technical input, implementation support, migration assistance and specialist engineering expertise., • Technical implementation: Install, configure, commission and support network infrastructure platforms including routers, switches, firewalls, load balancers and associated connectivity services., • Network design and engineering: Provide input into network design, technical options, equipment recommendations and deployment approaches for enterprise and customer engineering projects., • Monitoring and network health: Monitor network performance and availability using management tools, perform regular health checks, identify risks or degradation and support corrective actions., • Routing, switching and secure connectivity: Administer and troubleshoot network protocols and technologies including MPLS, BGP, OSPF, IPsec, VLANs, spanning tree, QoS, remote access and secure routing solutions., • Change management: Support network change planning, implementation, communications and procedural compliance within the agreed change control framework., • Documentation and knowledge transfer: Create and maintain accurate, clear and comprehensive network documentation, operational procedures and knowledge articles to support transition, transformation and BAU operations., • Security, resilience and performance: Support network availability, performance, scalability and security through traffic management, WAN optimisation, caching, firewalling, encryption and quality-of-service techniques., • Extensive experience designing, installing, commissioning and supporting complex multi-site LAN and WAN networks, predominantly using Cisco technologies., • Strong knowledge of routing and switching, IP addressing and dynamic routing protocols including BGP and OSPF., • Hands-on experience with MPLS, IPsec, QoS, VPN and firewall technologies., • Strong network troubleshooting and problem-solving skills within enterprise, data centre or customer-facing environments., • Experience with Cisco routers, switches and Nexus platforms., • Experience supporting network security technologies, including firewalls, access control and encryption., • Experience using network monitoring and diagnostic tools such as SolarWinds, NetFlow or packet analysers., • Ability to produce and maintain network documentation, diagrams and technical procedures., • Experience working with incident, service request and change management processes., • CCNP Enterprise or equivalent certification., • Experience with F5 load balancers., • Experience with Juniper or other firewall technologies., • Experience with DHCP, DNS, RADIUS/TACACS+ and related network services., • Experience in transport, public sector, regulated or mission-critical environments., • Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days), • Pension – 4% employee and 4% employer, • Private medical insurance (including dental & optical), • Life assurance, • Income protection, • Employee assistance programs, • Flexible/remote working options, • Charitable initiatives, • Social events (formal & informal), • Learning and development programs, • Innovative & collaborative work environment #J-18808-Ljbffr

Seeking a German-speaking Customer Service Advisor for a remote, full-time permanent role. Responsibilities include handling customer inquiries via phone and email, processing orders, and customer retention.

Live for great customer service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time. Treat every customer with the care you’d give gran.

Provide customer service in the energy sector, solving problems and assisting customers with inquiries about bills, meters, and tariffs, while promoting greener energy choices.

Customer Service Advisor fluent in Turkish handling inbound calls and administrative tasks for Turkish customers remotely or hybrid.

Experienced Customer Service Manager needed to lead a team, handle complaints, ensure compliance, and manage reporting in the social housing sector.

Leading a customer service team focused on pensions and SIPP products, acting as a pensions SME, managing team performance, and ensuring regulatory compliance within a UK fintech startup.

Seeking a fluent Dutch-speaking Customer Service Advisor for a 12-month fixed-term, full-time role. Responsibilities include handling customer inquiries via phone, email, and chat, providing solutions, and maintaining records. The role is primarily remote with occasional office visits.

Werk energiek en enthousiast als onderdeel van een goed presterend klantenserviceteam. Neem eigenaarschap van verschillende situaties met positiviteit, vaardigheid en een toegewijde aanpak om uitstekende service te leveren. Functieomschrijving – Vloeiend Nederlands Klantenservice Specialist Startd

Seeking a remote Customer Service Adviser/Sales Support Agent with experience in customer service or phone sales. Responsibilities include handling inbound and outbound calls, assisting prospects and existing customers with insurance needs, and providing empathetic, solution-oriented support.

Speaking Customer Service Administrator it will be your responsibility to work with clients primarily those based in the. English speaking markets, providing excellent customer service via phone or email and ensuring enquiries are dealt with in a prompt and professional manner. Deliver high quality