Customer Services Representative
hace 15 días
Farnborough
Customer Services Representative – 14 Month FTC Farnborough (Hybrid options available) £26,000–£29,000 + benefits My client, a well-established organisation based in Farnborough, is looking to appoint a professional and customer-focused Customer Services Representative to join their team. This role would suit someone with strong communication skills, excellent attention to detail, and a confident telephone manner. Key Responsibilities * Acting as the first point of contact for clients and prospects via phone and email * Managing inbound and outbound calls, booking appointments with advisers * Responding to customer queries, resolving issues, and directing customers to the appropriate service * Handling follow-up emails received by the Client Liaison team * Making GDPR-compliant outbound calls following marketing campaigns to book appointments * Reporting on individual performance and highlighting areas requiring alternative approaches or training Skills & Experience Required * Excellent communication and listening skills * Strong attention to detail and accuracy * Confident and professional telephone manner * Customer-focused with the ability to manage and overcome objections (within a financial services context) * Calm, resilient, and diplomatic approach * Ability to build rapport and remain composed in conversation Benefits * Private Medical Insurance (individual cover) * Income Protection (75% salary for up to 3 years) * Life Assurance (4x annual salary) * Critical Illness Cover (£50,000 lump sum) * Pension: 6% employer / 3% employee