Fuelcard Telesales Representative
hace 18 horas
Bath
Ford Fuels is a long-established, family-run supplier of Fuel, Lubricants and AdBlue, serving both domestic and commercial customers across the region. Alongside our core services, we are also a trusted supplier of competitive fuelcard solutions throughout the UK. Ford Fuels prides itself on excellent customer service and a supportive team culture. We are looking for a Full-time Fuelcard Telesales Representative to join our Yate Office. Benefits: • 22 days holiday (plus bank holidays), • Discretionary annual bonus, • Company contributory pension, • Death in service scheme (2 x annual salary), • Full training and development opportunities, • Cycle to work scheme, • Employee assistance programme, • Eye-care scheme, • Retail discounts, • Free on-site parking, • Hybrid working optional (TBC), • Good public transport link to access depot About the role: • 40 hours per week, Monday – Friday, • Making outbound calls to current, lapsed and prospective fuel card customers to retain business or record reasons for lost business using CRM, • Proactively converting sales opportunities and customer quotations into completed Fuelcard sales, working towards agreed sales and conversion targets, • Gathering customer information to update and maintain marketing lists, • Building rapport to gain customer confidence and trust, • Providing customer quotations, • Handling incoming customer queries via email in a timely manner, • Communicating customer trends and feedback internally, • Delivering an exceptional level of customer service, • General administrative duties as required About you: The successful candidate will be able to demonstrate the following: • Previous experience within a sales or telesales role, • Strong customer service skills, • Excellent telephone manner, • Strong written and verbal communication skills, • Resilient, motivated and confident, • Organised with the ability to prioritise your own workload, • Good administrative skills and attention to detail, • IT literate – proficient of working with CRM systems and Microsoft Office, • Confident, professional and resilient, • Understanding of data protection principles, • Live within a commutable distance to the depot based in Yate If you're enthusiastic, customer-focused and ready to join a friendly and supporting sales team, we would love to receive your application. JBRP1_UKTJ