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Are you passionate about making a difference and helping others? \n \n Would you like to work in a role that puts the customer at the heart of everything we do, making a genuine positive impact? \n \n Then consider the role of Careers Coach at Reed in Partnership! \n \n This role is office based, but will involve travel across Watford, Hertford, Stevenage & Harlow. \n \n Please Note, these roles are expressions of interest only at this point. We are currently working on a number of exciting opportunities within this area and are looking to build a pipeline of talent to allow us to work quickly upon contract award. We will be in a position to be able to begin the formal recruitment process in the coming weeks and we will be in touch to discuss the next steps of your expression of interest as soon as possible. \n \n Internal applications for this role close on 21/08/2026. \n \n Who we are: \n Reed's Employability Division aims to positively transform lives by helping individuals who are unemployed, economically inactive, or facing challenges such as health conditions, disabilities, or caring responsibilities to find sustainable employment. Through a wide range of tailored support services including one-to-one careers guidance, CV writing, interview preparation, and skills training, we have supported over 250,000 people on their journey into work. \n Youth Jobs Guarantee is a mandatory programme for18-21 year oldswho have been on Universal Credit for 18 months or more, providing a fully subsidised six month paid job of up to 25 hours per week at minimum wage. \n \n What is this role about? \n Youth Jobs Guarantee is a mandatory programme for 18-21 year olds who have been on Universal Credit for 18 months or more, providing a fully subsidised six month paid job of up to 25 hours per week at minimum wage. \n \n A Careers Coach will use a variety of techniques including effective diagnosis, individual and group coaching, and maximising on any participant funding available to prepare them for employment, and access local education or training opportunities. A Careers Coach is also responsible for conducting outreach in the community, building relationships with referral partners (DWP/JCP), and attending local events (e.g. job fairs) to generate referrals. They will also engage with local employers, training providers, and other key partners to source suitable opportunities that align with the participants’ goals. \n \n Just some of your day-to-day responsibilities include: \n\n • Identifying each participants skills and strengths, and suitable training, placements and volunteering opportunities.\n, • Providing support with CV preparation, job-searching, and interview skills.\n, • Conducting outreach activity such as running events and sessions at community organisations, attending job fair events and other promotional activity.\n, • Facilitating group training courses and workshops according to their needs.\n, • Employer engagement and stakeholder management with the JCP.\n\n \n What’s in it for you? \n A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include: \n\n • 25 days annual leave (pro-rata for part time) plus statutory bank holidays\n, • Reed Pension Scheme\n, • Award Winning Management & Leadership training\n, • Professional & Personal Development Funds\n, • Bi-annual pay reviews\n, • Plus much more that can be found on our website\n, • With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.\n\n \n To be successful in this role, we are looking for someone with: \n \n Essential Attainments \n\n • Experience of working in a customer facing environment (i.e. Customer Services, Hospitality, Social Care, Customer Services, Sales)\n, • Experience of working in a performance target driven environment\n, • Willingness to travel locally, and access to own vehicle (e.g. to meet customers/employers).\n, • A minimum of 2 A-Levels or an equivalent Level 3 Diploma.\n, • GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification).\n\n \n Desirable Attainments: \n\n • Experience of working in a fast-paced environment. Examples of such experience may include working as a Holiday Representative or Recruitment Consultant, etc.\n, • Experience of and exposure to client groups. These client groups may include incapacity benefit claimants, single parents, those with criminal records, mental health groups, ex-services, specific ethnic minority or faith groups and those with specific disabilities.\n, • Direct previous experience of a similar role. Roles considered to be similar include the role of Employment Adviser on a welfare to work contract or a publicly funded service.\n, • Degree or relevant qualification. Degree topics may include psychology, sociology, and social care/science. Relevant qualifications would include Information Advice and Guidance NVQs, Brokerage Standard, Social Work qualifications or qualifications relating to work with the specific client groups this role will involve\n, • Level 3 or 4 NVQ in Advice & Guidance or Education & Training\n, • Fluency in community languages. Community languages may include Cantonese, Mandarin, Hindi, Urdu, Punjabi, Somali, Vietnamese, Dari, Yoruba, Turkish, French, Spanish, Albanian, Arabic, Bengali, Farsi, Guajarati, Polish, Serbian and Greek (Dependent on programme).\n, • Technical skills include the ability to use technology to deliver results and knowledge of welfare/benefits system\n, • Personal interests include interest in career and self-development.\n, • Experience of coaching and/or training\n

Customer Services & Sales Support Representative Job Type: Permanent, Full Time Salary: £26,000 - £30,000 per annum, depending on experience, plus 10% annual bonus Location: Uxbridge area (hybrid) Hours: Monday to Friday Are you passionate about delivering outstanding customer service and looking to join a friendly, supportive business where your contribution really matters? We are recruiting on behalf of our client, a successful and growing specialist distributor, for a Customer Services & Sales Support Representative. This is an excellent opportunity to join a small, family-friendly team where you'll enjoy a varied role, genuine responsibility and the chance to build a long-term career within a collaborative working environment. Working closely with customers, suppliers and colleagues, you'll play a key role in ensuring enquiries, orders and after-sales support are handled efficiently while maintaining the highest levels of customer service. Why Join? Salary of £26,000 - £30,000, depending on experience. 10% annual performance bonus. Be part of a small, welcoming and family-friendly team. Excellent company benefits including pension, hybrid working- 3 days in the office, company events and on-site parking. The Role Provide professional support to customers via telephone and email. Process customer orders, enquiries and sales support requests accurately. Manage returns, replacement orders, refunds and exchanges. Resolve customer issues quickly, offering practical solutions where required. Investigate and respond to customer complaints, ensuring a positive outcome. Liaise with suppliers, logistics partners and internal departments to keep customers updated. Escalate recurring issues and help identify improvements to service. Produce clear, professional email correspondence and maintain accurate customer records. The Ideal Customer Services & Sales Support Representative Will Have Previous customer service experience within a commercial business environment is essential. Excellent written and verbal communication skills, with the ability to compose professional emails independently. Strong organisational skills and the ability to manage multiple priorities. Good IT skills and confidence using business systems. A positive, proactive and customer-focused approach. Experience in a sales support or order processing environment would be advantageous. * Knowledge of technical products such as networking, point-of-sale, Auto-ID or similar equipment would be beneficial but is not essential. This role would suit someone who enjoys building relationships, solving problems and working as part of a close-knit team where everyone contributes to the success of the business. What You Need to Do Now: If this sounds like the role for you, don't wait - apply today with your up-to-date CV! If it's not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they're placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog. Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful. A little more about us: We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles. All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert. We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003. We take your privacy seriously. Please see our website for our full Data Privacy Notice. Keywords for this role may include: Customer Services Representative, Customer Service Advisor, Sales Support, Sales Administrator, Customer Support, Order Processing, Customer Care, Customer Services Coordinator, Uxbridge jobs, West London jobs

Customer Services & Sales Support Representative Job Type: Permanent, Full Time Salary: £26,000 - £30,000 per annum, depending on experience, plus 10% annual bonus Location: Uxbridge area (hybrid) Hours: Monday to Friday Are you passionate about delivering outstanding customer service and looking to join a friendly, supportive business where your contribution really matters? We are recruiting on behalf of our client, a successful company, for a Customer Services & Sales Support Representative. This is an excellent opportunity to join a small, family-friendly team where you'll enjoy a varied role, genuine responsibility and the chance to build a long-term career within a collaborative working environment. Working closely with customers, suppliers and colleagues, you'll play a key role in ensuring enquiries, orders and after-sales support are handled efficiently while maintaining the highest levels of customer service. Why Join? Salary of £26,000 - £30,000, depending on experience. 10% annual performance bonus. Be part of a small, welcoming and family-friendly team. Excellent company benefits including pension, hybrid working- 3 days in the office, company events and on-site parking. The Role Provide professional support to customers via telephone and email. Process customer orders, enquiries and sales support requests accurately. Manage returns, replacement orders, refunds and exchanges. Resolve customer issues quickly, offering practical solutions where required. Investigate and respond to customer complaints, ensuring a positive outcome. Liaise with suppliers, logistics partners and internal departments to keep customers updated. Escalate recurring issues and help identify improvements to service. Produce clear, professional email correspondence and maintain accurate customer records. The Ideal Customer Services & Sales Support Representative Will Have Previous customer service experience within a commercial business environment is essential. Excellent written and verbal communication skills, with the ability to compose professional emails independently. Strong organisational skills and the ability to manage multiple priorities. Good IT skills and confidence using business systems. A positive, proactive and customer-focused approach. Experience in a sales support or order processing environment would be advantageous. Knowledge of technical products such as networking, point-of-sale, Auto-ID or similar equipment would be beneficial but is not essential. This role would suit someone who enjoys building relationships, solving problems and working as part of a close-knit team where everyone contributes to the success of the business. What You Need to Do Now: If this sounds like the role for you, don't wait - apply today with your up-to-date CV! If it's not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they're placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog. Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful. A little more about us: We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles. All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert. We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003. We take your privacy seriously. Please see our website for our full Data Privacy Notice. Keywords for this role may include: Customer Services Representative, Customer Service Advisor, Sales Support, Sales Administrator, Customer Support, Order Processing, Customer Care, Customer Services Coordinator, Uxbridge jobs, West London jobs

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Customer Services Representative - Member Billing Department. While each brand offers a distinct service, both are focused on delivering a seamless, flexible, and premium customer experience. THE OUT is reinventing car rental in London by delivering high-end vehicles to customers’ doors.

Spanish Speaking Customer Representative. This role offers a unique chance to immerse yourself in a beautiful country while contributing to our exceptional customer service team. Provide outstanding customer support to Spanish-speaking clients, ensuring their inquiries are addressed with professiona

Join Patrique Mercier Recruitment JP as a Japanese-speaking Customer Service Representative in the beautiful city of Athens, Greece! This exciting role offers the opportunity to work for a prestigious company while engaging with customers in a friendly and dynamic environment. As a key member of our

As part of our Customer Engagement team, you'll play a key role in building strong customer relationships, supporting our customers throughout their journey, and ensuring they receive a seamless and positive experience. Varied! This role will provide the opportunity to work with a large variety of c

The role primarily involves driving the team to designated locations, ensuring their safety and timely arrival, and providing excellent customer service to potential customers during field visits. We are looking for a reliable and professional driver to transport our team to various locations while

Working closely with customers, suppliers and colleagues, you'll play a key role in ensuring enquiries, orders and after-sales support are handled efficiently while maintaining the highest levels of customer service. Customer Services & Sales Support Representative. Customer Services & Sales

Territory: Central London and Oxfordshire (SP,SN,RG,OX,HP,WD,HA,UB,SL,TW,KT,SW,W, NW, E, CR, SE,BR,DA,ME) The Straumann Group unites global reach, experience and innovation with passion and a commitment for uncompromising quality, making enhanced dental healthcare available and accessible to customers and patients around the globe. The group unites global and international brands that stand for excellence, innovation, and quality, including Straumann, Neodent, Anthogyr, Medentika, ClearCorrect, Dental Wings and other fully- or partly owned companies and partners. In 2017 Straumann entered the highly attractive market for Clear Aligner to support its strategy as becoming the leading provider for esthetic dentistry solutions. To achieve this step, the Straumann Group acquired the US-based company ClearCorrect. With determination, ClearCorrect grew into a viable player in the clear aligner space, which attracted the attention of many customers globally since 2006. Acquiring ClearCorrect has provided Straumann with technology and expertise in orthodontics. People and culture are the Straumann Group’s greatest assets; they are the keys to high performance and sustainable success. We strive for a culture that builds trust and collaboration, fosters diversity, embraces change, promotes agility, learning and innovation, creates opportunities, allows people to make mistakes and encourages them to take both responsibility and ownership. The fundamental driver of our culture is the player-learner mindset, which we seek to inspire and nurture in every employee. Whilst Straumann is the market leader in dental implants, we are looking for talents to build a new market segment in Orthodontics across Western Europe. In this endeavor, the Ortho Territory Manager (TM) will focus on gaining and new and developing existing customers for ClearCorrect, generating case submission and production in their designated territory. He/she is responsible for generating new accounts from leads, converting competitive users, developing and growing existing providers, enhance customer loyalty and utilization rate through providing excellent service and supporting patient growth activities. This is a field-based role which requires travel on a day-to-day basis. The position holder is expected to perform at a high level with limited direct supervision, in other words, a self-starter. In this role, you will… • Drive sales results for ClearCorrect:, • Establish, develop, and maintain business relationships with current customers and prospective customers to generate new cases and sales revenue., • Make phone calls, virtual meetings and in-person visits to existing and prospective customers., • Deliver sales presentation highlighting product/solution benefits, value proposition and competitive edge, to win new customers and grow share at existing customers., • Develop and communicate clear and effective written proposals/quotations to existing and prospective customers., • To work as part of a team to acquire new customers and generate growth in existing accounts., • Train the clinic staffs, motivate them to actively engage in communicating ClearCorrect to patients when appropriate., • Coordinates sales effort with Inside Sales, Provider Service, Clinical Advisor and marketing team in order to provide best-in-class service to providers, answer their requests and resolve complaints., • Carry out patient growth activities such as “open house” and patient seminars. Supports in T&E activities for her/his customers such as study clubs and study circles. Act as a partner to providers., • Analyze the assigned territory potential, identify opportunities, and craft personal sales strategy so that to allocate time and resources smartly, accelerate business growth and maximize Return on Time Investment., • Report out account activities through sales funnel (IANOS) in CRM as required, use sales dashboard to keep account visibility high. Use DoMo/Business Warehouse reports to follow up on cases and providers., • Meet sales targets and other metrics set by manager on weekly, monthly, quarterly, and yearly basis., • Develop growth and account plans for her/his core customers and core prospects to build reference customers and local “lighthouses”, • Participate in trade shows and conventions as required., • Keeps abreast of product applications, technical services, market conditions, competitive activities, advertising, and promotional trends., • Provide reports on customer needs, interests, issues, competitor activities and patient behaviors for new product development and service upgrade., • Attend and contribute to team and company meetings to stay up to date on relevant information., • Complete all required company training for this position and apply self-learning necessary for this role., • Continually work to increase knowledge of orthodontics, market trends, and company processes., • Know and communicate our Vision and Mission to understand the priorities of the team & company., • Other duties may be assigned, directed, or requested., • Proactive sales driven personality with hunter mentality., • Enthusiastic about providing excellent support & service, always customer centric., • Ability to build mutually beneficial relationships based on trust and respect., • Result-driven self-starter, entrepreneurial, and can-do mentality., • Excellent interpersonal and written communication skills., • Team player, motivational and personable personality is welcome., • Comfortable with travelling for business, can work independently and within a team. To perform this job successfully, the position holder needs to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. A reasonable accommodation may be made to ensure individuals with disabilities able to perform the essential functions of the role. • Minimum 2 years of sales/account management experience required., • Dental/medical background is a plus., • Strong track record in sales/account management., • Solid presentation skills and language proficiency required for the assigned territory; basic English language skills required., • Ability to analyze data and generate reports on metrics defined by management. Ability to read and interpret training documents, safety rules, and procedural documents., • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to prioritized customer needs and guide them to the correct product or service. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. United Kingdom : Bromley || United Kingdom : Croydon || United Kingdom : Harrow || United Kingdom : Kent || United Kingdom : Kingston upon Thames || United Kingdom : Medway || United Kingdom : Oxfordshire || United Kingdom : Reading || United Kingdom : Swindon #J-18808-Ljbffr

Candidates with experience of: Account Manager, Business Development Manager, Client Account Manager, Customer Service Executive, Sales Account Manager, Sales Executive, Sales Consultant, Business Development Representative, Business Development Consultant, Account Executive, Client Relationship Exe

Sales Design Consultant £35,000 - £40,000 Full-Time | Weekly Pay | Field Based | Immediate Starts | Full Training Provided Sales Design Consultant – Field Based Are you looking for a field-based role where every day is different? Do you enjoy meeting people, travelling to pre-booked customer appointments , and delivering excellent customer service? Due to continued growth, we're looking for enthusiastic Sales Design Consultants t o join our expanding team. As a Field-Based Sales Design Consultant , you'll travel to pre-booked appointments in your local area, visiting customers in their homes to discuss their requirements, take measurements, demonstrate products and provide quotations. No cold calling. No door knocking. No canvassing. Every customer appointment is pre-booked and confirmed for you. Why Join Our Team? £35,000 - £40,000 Weekly pay Full-time permanent position Full training provided No previous experience required Immediate starts available Pre-booked customer appointments No cold calling or canvassing Career progression opportunities Supportive and friendly team Growing national company Your Responsibilities As a Sales Design Consultant , you will: Travel to pre-booked customer appointments. Visit customers in their homes across your local area. Take accurate measurements and complete surveys. Demonstrate product samples. Provide quotations and discuss suitable options. Deliver excellent customer service. Build positive relationships with customers. Complete basic paperwork accurately. Who We're Looking For We're looking for friendly, motivated and reliable people who enjoy working with customers. A full UK driving licence and your own reliable vehicle are essential as this is a field-based driving role . No experience is required as full training is provided . Applicants from the following backgrounds are encouraged to apply: Customer Service Advisor Retail Assistant Sales Advisor Delivery Driver Multi-Drop Driver Warehouse Operative Hospitality Care Assistant Estate Agency Construction Field Sales Customer Representative Field Representative Mobile Advisor What Makes This Role Different? Every appointment is pre-booked. No cold calling or door knocking. Work independently while being fully supported. Meet new people every day. Build a long-term career with a growing company. Excellent earning potential with ongoing training and development. Frequently Asked Questions Do I need experience? No. Full training is provided. Do I need my own vehicle? Yes. A full UK driving licence and your own reliable vehicle are required. Are the appointments provided? Yes. Every customer appointment is pre-booked. Is this a full-time role? Yes. This is a permanent full-time position with immediate starts available. Apply Today If you're looking for a career as a Sales Design Consultant , Field Sales Consultant , Customer Advisor , Customer Representative , Field Representative , Field-Based Advisor or Customer Service Advisor , we'd love to hear from you. Apply today and start your new career with a growing national company. TPBN1_UKTJ

Field Sales Executive / Charity Fundraiser £26,400 Basic Salary + Uncapped Bonus | Realistic OTE £45,000–£55,000+ | Weekly Pay Are you an experienced Field Sales Executive , Charity Fundraiser , Face-to-Face Sales Representative , Venue Sales Executive , or Customer Acquisition Specialist looking for a role where your people skills can make a genuine impact? At Charity Link , we're recruiting ambitious and motivated Field Sales Executives to represent some of the UK's most respected and recognisable charities. If you have a background in face-to-face sales, direct sales, fundraising, telecoms, utilities, venue sales, door-to-door sales, or customer engagement, this is an opportunity to combine exceptional earning potential with meaningful work. Why Join Charity Link? As one of the UK's leading face-to-face fundraising organisations, we've spent over 30 years helping charities secure the long-term support they need to change lives. Our people are at the heart of that success. What You'll Receive ? £26,400 guaranteed basic salary ? Uncapped bonuses and regular incentives ? Realistic On-Target Earnings (OTE) of £45,000–£55,000+ ? Weekly pay ? Healthcare cash plan worth up to £900 per year ? Award-winning training and ongoing development ? Generous employee referral scheme ? Company pension scheme ? Exclusive discounts at over 30,000 retailers ? Long-service rewards including extra annual leave, cash gifts and enhanced healthcare benefits ? Clear career progression opportunities into senior fundraising and sales leadership roles The Role – Field Sales Executive / Charity Fundraiser As a Field Sales Executive and Charity Fundraiser , you'll work at high-footfall private venues, shopping centres, supermarkets and events, engaging directly with members of the public on behalf of nationally recognised charities. Using your communication and sales skills, you'll inspire supporters to sign up for regular monthly donations or sponsorship programmes that provide vital long-term funding for life-changing charitable work. This is a fast-paced, rewarding and highly interactive role where you'll meet new people every day, build genuine connections and make a measurable difference through every successful sign-up. Who We're Looking For We're keen to hear from candidates with experience in: Field Sales Face-to-Face Sales Direct Sales Charity Fundraising Door-to-Door Sales Venue Sales Customer Acquisition Brand Ambassador Roles Telecoms Sales Utility Sales Retail Sales Event Sales Lead Generation Customer Service and Sales You'll thrive in this role if you are: Confident approaching and engaging with new people Resilient and motivated by achieving targets Positive, energetic and self-driven A strong communicator who can build rapport quickly Passionate about helping worthwhile causes Looking for a long-term career with genuine progression opportunities Previous charity fundraising experience is beneficial but not essential. If you've succeeded in field sales , direct sales , customer-facing roles , or lead generation , we'll provide all the training and support needed to help you excel. About Charity Link For more than three decades, Charity Link has partnered with some of the UK's most prestigious charities, helping them raise millions of pounds through professional face-to-face fundraising campaigns. Our success is built on investing in our people. We provide industry-leading training, continuous support, recognition for achievement and genuine opportunities for career advancement. When you join Charity Link, you'll become part of a supportive and experienced team that celebrates success, values hard work and helps individuals build rewarding careers in both charity fundraising and field sales . Diversity, Equity & Inclusion At Charity Link, we know that diverse teams deliver stronger results, encourage innovation and create better outcomes for the communities we support. We are committed to creating an inclusive workplace where everyone is treated fairly, respected and given equal opportunity to succeed. We welcome applications from people of all backgrounds, experiences and identities. Whether you're an experienced Field Sales Executive , Charity Fundraiser , Venue Sales Representative , or looking to bring your transferable sales skills into the charity sector, we'd love to hear from you. Apply Today Take the next step in your career as a Field Sales Executive , Charity Fundraiser , Face-to-Face Fundraiser , Private Site Fundraiser , or Direct Sales Representative with Charity Link. Earn great rewards, develop your sales career, and help some of the UK's most important charities continue their life-changing work. TPBN1_UKTJ

Head of Compliance, Compliance Oversight & Money Laundering Reporting Officer Job Description Mphasis UK Ltd The Head of Compliance, Compliance Oversight & Money Laundering Reporting Officer (SMF16 & SMF17) is responsible for providing independent oversight of the firm's regulatory compliance framework and for establishing, maintaining and overseeing the firm's anti-money laundering and counter terrorist financing arrangements. Acting as both the firm's Compliance Oversight function and Money Laundering Reporting Officer, the individual ensures the business complies with FCA rules, the Consumer Duty, the Senior Managers & Certification Regime, the Money Laundering Regulations 2017 (as amended), the Proceeds of Crime Act 2002, the Terrorism Act 2000 and applicable financial sanctions legislation. The role provides independent second-line oversight across all regulated activities undertaken by both the Principal firm and its overseas Appointed Representative, ensuring that regulatory, financial crime and conduct risks are appropriately identified, managed and escalated. Reports to: Managing Director (SMF 3) Accountable to: The Board of Directors Key Internal Relationships: SMF 1/3 (Managing Director, Business lead, Delivery lead Key External Relationships: Appointed Representative (India) – senior management, lender clients, FCA (as directed by SMF 1/3), legal and professional advisers. Compliance Oversight, Financial Crime & Regulatory Assurance • Lead the firm's Compliance and Financial Crime function, providing independent oversight of regulatory compliance and ensuring the business continues to meet its obligations under FCA rules and applicable legislation., • Act as the firm's SMF16 (Compliance Oversight) and SMF17 (Money Laundering Reporting Officer), subject to FCA approval, taking personal responsibility for the firm's compliance and anti-money laundering frameworks., • Develop, implement and maintain an effective compliance framework, ensuring policies, procedures and controls remain appropriate, proportionate and aligned with regulatory requirements., • Design and deliver a risk-based Compliance Monitoring Programme, carrying out thematic reviews and monitoring activities to assess compliance, identify areas of improvement and ensure timely remediation., • Provide oversight of the firm's Anti-Money Laundering (AML), Counter-Terrorist Financing (CTF), sanctions and financial crime arrangements, including the Business-Wide Risk Assessment, customer due diligence and suspicious activity reporting processes., • Act as the firm's Nominated Officer, receiving and assessing internal suspicious activity reports and making external disclosures to the National Crime Agency where appropriate., • Provide independent oversight of the firm's Appointed Representative, ensuring appropriate governance, monitoring and regulatory control is maintained across all outsourced regulated activities., • Monitor changes to FCA rules, legislation and industry best practice, advising senior management and the Board on regulatory developments and ensuring appropriate implementation across the business., • Prepare and present regular compliance and financial crime reports to the Board, highlighting regulatory risks, monitoring outcomes, emerging issues and recommendations for improvement., • Support the business in embedding Consumer Duty, ensuring customer outcomes remain at the centre of decision-making and regulatory obligations are reflected in day-to-day operations., • Work collaboratively with the Managing Director and senior management, providing independent advice and constructive challenge while maintaining the integrity and independence of the Compliance function., • Promote a strong culture of compliance, ethical behaviour and regulatory awareness through training, guidance and ongoing engagement with colleagues across the business. SM&CR Responsibilities & Regulatory Accountabilities (SMF16 & SMF17) As the FCA-approved Senior Manager performing the SMF16 (Compliance Oversight) and SMF17 (Money Laundering Reporting Officer) functions, the post holder will be responsible for maintaining an effective compliance and financial crime framework, ensuring the firm meets its regulatory obligations and delivers good customer outcomes. The role includes responsibility for: • Providing independent oversight of the firm's compliance with FCA rules, legislation and regulatory requirements., • Establishing and maintaining effective compliance systems, controls and a risk-based Compliance Monitoring Programme., • Providing independent regulatory advice and challenge to senior management and the Board., • Overseeing the firm's Consumer Duty framework and monitoring customer outcomes., • Ensuring effective oversight of the firm's Appointed Representative and outsourced regulated activities., • Acting as the firm's Money Laundering Reporting Officer (MLRO), overseeing the AML, CTF, sanctions and financial crime framework, including customer due diligence, suspicious activity reporting and regulatory compliance., • Monitoring regulatory developments and ensuring appropriate implementation of legislative and regulatory changes., • Reporting material compliance and financial crime risks to the Board and, where required, the FCA and other relevant authorities., • Promoting a strong culture of compliance, integrity and ethical conduct throughout the organisation. Experience & Qualifications Essential • Significant experience within an FCA-regulated financial services environment, preferably consumer credit, debt collection, debt administration or a related sector., • Strong working knowledge of the FCA Handbook, including CONC, SYSC, DISP, Consumer Duty and SM&CR., • Experience of developing, implementing or monitoring compliance frameworks, policies and controls., • Experience of undertaking compliance monitoring, regulatory advice and risk assessments., • Good understanding of Anti-Money Laundering (AML), sanctions, customer due diligence and financial crime requirements., • Experience of preparing management information and presenting compliance matters to senior management., • Excellent communication, analytical and stakeholder management skills. Desirable • Previous experience operating within a Principal/Appointed Representative model., • Experience of working with outsourced or offshore operational teams., • Experience of FCA authorisations, supervisory engagement or regulatory change programmes., • Experience acting as an MLRO, Deputy MLRO or Compliance Manager., • Knowledge of debt collection or debt administration activities. Qualifications • Degree or equivalent professional experience., • Professional compliance qualification or working towards one., • AML or Financial Crime qualification desirable., • Eligibility to obtain FCA approval as an SMF16 and SMF17. Key Competencies • Commercial Awareness – Able to provide pragmatic, risk-based regulatory advice that supports business growth while ensuring compliance with FCA requirements., • Regulatory Expertise – Strong understanding of the FCA regulatory framework, Consumer Duty, SM&CR, AML and financial crime requirements, with the ability to interpret and apply regulatory change effectively., • Risk-Based Decision Making – Able to assess regulatory and financial crime risks, balancing customer outcomes, regulatory obligations and commercial objectives., • Independent Judgement & Integrity – Confident in providing objective advice and constructive challenge to senior management and the Board while maintaining professional independence., • Leadership & Influencing Skills – Able to build credibility, influence stakeholders at all levels and foster a positive culture of compliance and ethical behaviour., • Analytical Thinking – Strong ability to interpret data, identify trends, investigate issues and recommend practical, proportionate solutions., • Communication Skills – Excellent written and verbal communication skills with the ability to explain complex regulatory matters clearly to both technical and non-technical audiences., • Governance & Organisational Skills – Strong planning and organisational capability with the ability to manage multiple priorities, meet deadlines and maintain high standards of governance., • Relationship Management – Builds effective working relationships across the business, supporting collaboration while maintaining appropriate independence., • Continuous Improvement – Proactively identifies opportunities to strengthen governance, improve processes and enhance customer outcomes. The appointment to this role is conditional upon: • FCA approval of the candidate to perform the SMF 16/17 obtained by the firm via the submission of Form A prior to the commencement of the role;, • Submission to the FCA of an accurate and complete Statement of Responsibilities covering the SMF 16/17 function;, • Satisfactory completion of criminal record checks via the Disclosure and Barring Service (and any overseas equivalent as appropriate);, • Satisfactory regulatory reference checks going back six years, obtained in accordance with SYSC 22; and, • The firm's own fitness and propriety assessment confirming the candidate's suitability. #J-18808-Ljbffr

JOB TITLE: Benefits Realisation Officer ROLE PURPOSE: The Benefits Realisation Lead plays a senior, strategic specialist role within the Council ensuring that the benefits of projects and programs are consistently identified, quantified, realized, and maximized for the community's advantage. The role involves working closely with stakeholders including senior leaders, managers and project teams to ensure that all projects deliver tangible benefits and contribute to strategic objectives. 1. Resident & Community Contribution • To demonstrate understanding of the Councils Customer Care Standards and ensure that these standards are met in order to deliver the Council vision of putting our residents first. 1. People Management • No direct supervisory responsibility however will be responsible for convening and leading activities including senior officers, with significant CMT exposure, and will be required to establish and coordinate meetings and task and finish groups, and to assist in induction and training of peers and new employees. 1. Operational Service Delivery • Develop and implement a benefits realisation strategy and implementation arrangements aligned with the government's strategic goals and priorities., • Identify, define, and quantify benefits for new and existing projects, ensuring clear linkage to organisational objectives., • Work collaboratively with project managers and stakeholders to create detailed benefits realisation plans., • Engage and communicate effectively with internal and external stakeholders to foster a shared understanding of benefits realisation processes., • Provide guidance and training to project teams on best practices for benefits identification, tracking, and reporting., • Facilitate workshops and meetings to ensure stakeholder buy-in and commitment to benefits realisation., • Develop and implement mechanisms for tracking and reporting on benefits realisation, ensuring transparency and accountability., • Regularly review project progress to ensure that benefits are being realised as planned and identify any issues or risks to benefit realisation., • Provide regular updates to senior leadership on the status of benefits realisation across the portfolio of projects., • Continuously evaluate and improve benefits realisation processes and methodologies to enhance efficiency and effectiveness., • Lead lessons learned sessions to capture insights and best practices from completed projects and apply them to future initiatives., • Stay abreast of industry trends and developments in benefits realisation and incorporate relevant innovations into the local government's practices. 1. Service Planning & Development • Maintain knowledge of the Councils plans, priorities, risks, opportunities and programmes, alongside the Teams Plan and understanding of own contribution in order to ensure delivery of these plans., • To demonstrate cost-consciousness and identify any cost effective changes to own way of working. 1. Service Improvement • To identify and suggest any improvements to current ways of working in order to deliver a more efficient and effective service for customers. 1. Contacts • Primary contact will be with other officers within the Council, Members, and service users / residents and their representative bodies. 1. Additional Responsibilities • Complete other reasonable tasks in order to fulfil role purpose or as instructed by management. 1. Key Performance Indicators Delivery of the agreed Personal Performance Appraisal Objectives 1. QUALIFICATIONS Degree in a relevant subject, or equivalent experience. Professional certification in project management (e.g., PMP, PRINCE2, AGILE) is highly desirable. Evidence of continuing professional development Significant, specialized knowledge in benefits realization and demonstrable experience of its application 1. STATUTORY or ROLE SPECIFIC REQUIREMENTS Ability to work flexibly to meet the needs of the Service, 1. EXPERIENCE Evidence you have continuously evaluated and improved benefits realisation processes and methodologies to enhance efficiency and effectiveness.. Collaborative working, ability to to capture insights and best practices from completed projects and apply them to future initiatives. Proven track record of successfully delivering benefits realisation outcomes in complex project environments. Demonstrable experience of best practices in benefits realisation and relevant tools and methodologies. 1. KNOWLEDGE & SKILLS Strategic Thinking: Ability to understand and align projects with broader organisational goals and objectives. Stay abreast of industry trends and developments in benefits realisation and incorporate relevant innovations into the local government's practices Analytical Skills: Strong analytical skills to identify, quantify, and monitor benefits. Stakeholder Management: Excellent interpersonal and communication skills to engage and influence stakeholders effectively. Project Management: Solid understanding of project management principles and practices. Financial literacy: skilled understanding of financial and extra-financial data, information and risks, including budget development, forecasting and monitoring Strong IT skills and the ability to proficiently use Word, Excel, PowerPoint and Visio. Proven ability to manage a range of projects through to completion Proven written and oral communication and interpersonal skills with good negotiation and influencing skills and the ability to work collaboratively with internal and external partners/professionals. Problem-Solving: Ability to identify issues and risks to benefits realisation and develop mitigation strategies. Continuous Improvement: Commitment to continuous improvement and learning. 1. COMPETENCIES Residents and Community Focus Putting Our Residents First'. Delivers the Customer Care Promise; is welcoming, helpful & polite. Engages, empathises and takes ownership. Gives clear information about service standards and timescales. Treats all customers and colleagues with dignity and respect. Aware of Local Government purpose & Nolan principles including integrity, openness and honesty. Adopts a 'One Council' perspective on service delivery. Accountability and Delivery Plans, prioritise & organises workload to meet deadlines. Is quality orientated and accepts responsibility for outcomes (positive and negative). Considers financial implications of service delivery. Cost-conscious, aware of budgetary controls and escalates decisions where appropriate. Inspirational Collaboration Engages with Council's vision and priorities and takes 'One Council' view. Actively listens and contributes to team meetings and decisions. Takes responsibility for own development and wellbeing. Encourages constructive feedback and is self-aware of own strengths, wellbeing and development needs. Actively participates in learning activities and applies new knowledge and skills in the workplace. Drives Change and Improvement Solution focused, challenges existing practices and suggests new ways of doing things. Willing to try new things, accepts responsibility and learns from own mistakes Remains positive and engages with change and service improvement. Remains open-minded to new ideas. #J-18808-Ljbffr

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