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  • Clinic coordinator
    Clinic coordinator
    hace 4 días
    £13 por hora
    Jornada parcial
    Elstree

    We are seeking a confident and commercially minded Reception coordinator to join our clinic. This role is front facing and sales supportive, combining excellent client care with proactive outbound calling. You will be the first point of contact for clients in clinic and for new enquiries, playing a key role in converting leads into booked consultations and treatments. This is not a passive desk role. You must be comfortable picking up the phone, following up warm leads, handling objections, and confidently discussing our treatments and offers. Duties and responsabilities: Oversee the reception area, warmly welcoming clients and maintaining a professional front-of-house presence. Manage appointment bookings and optimise the clinic schedule to ensure smooth operations and efficiency. Conduct consultations with both new and existing clients, offering tailored recommendations and upselling services where appropriate. Actively engages with clients to ensure they are fully aware of all services, offers and packages, to encourage further bookings. Respond to emails promptly and professionally, handling client and internal enquiries efficiently. Collaborate with the clinic team to ensure smooth operations and exceptional customer services. Responsable for gathering client feedback on their experience and book their next service. Maintaining all data documentation for treatments, services, products for clients and client's files up to date and organised. Monitor stock levels, ensuring adequate supplies are maintained, and uphold high standards of clinic cleanliness. Handle payments to the clinic by card, cash; keep record of financial transactions. Keep the reception and your whole department area clean and tidy. Assist with social media and monthly promotions. Assist with additional duties as needed to support the clinic team. Requirements: Minimum 2 years of experience in a front of house.

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  • Bar Manager / Supervisor
    Bar Manager / Supervisor
    hace 12 días
    £35000–£40000 anual
    Jornada completa
    Potters Crouch

    Bar Manager Independent, Growing Pub Company We are seeking a dynamic and experienced Bar Manager to join an independent pub company at an exciting stage of growth. Our focus is on delivering premium hospitality and a standout service, supported by significant investment, clear systems, and long-term ambition. Our current project is a six-figure refurbishment of a 17th-century heritage pub. The aim is to restore and celebrate the building’s original character while introducing a refined, well-run operation with a professional yet welcoming atmosphere. Our food offering is rooted in classic French and British cuisine with modern influences, delivered with consistency, quality, and care. This is a hands-on leadership role, ideal for someone who takes pride in standards, enjoys building teams, and wants to be part of something built properly from the ground up. There is genuine opportunity for career progression as the business grows and acquires new sites. Overview The Bar Manager will oversee the daily operations of the bar and front-of-house service, ensuring a consistently high-quality guest experience. The ideal candidate will bring strong leadership skills, a passion for hospitality, and a comprehensive understanding of food and beverage operations within a sophisticated, service-led environment. Duties • Manage daily bar operations, ensuring smooth, professional, and consistent service, • Lead, supervise, recruit, train, and develop the bar and front-of-house team, • Set and maintain service standards aligned with a quality-focused, refined operation, • Deliver excellent customer service and handle guest feedback professionally, • Oversee food and beverage service to ensure quality, presentation, and consistency, • Ensure full compliance with licensing laws, food safety regulations, and health & safety policies, • Manage stock control and ordering., • Organise rotas, training sessions, and team meetings to support a structured working environment, • Maintain high standards of cleanliness, organisation, and presentation throughout service areas, • Support menu development, including cocktails, drinks lists, and food pairings, • Assist with private dining, events, and functions as the business develops, • Proven experience as a Bar Manager or in a senior supervisory role within hospitality, • Background in bars, restaurants, hotels, or service-led environments, • Strong leadership skills with the ability to lead by example and set standards, • Solid understanding of food and beverage service, quality control, and guest experience, • Good working knowledge of licensing, food safety, and compliance, • Experience working closely with kitchen teams is highly desirable, • Barista, cocktail, wine, or spirits knowledge is advantageous, • Excellent organisational and communication skills, • Calm, professional approach under pressure, • Salary of £35,000–£40,000 per year (DOE), • Tronc payments, • Full-time, permanent position, • A key role in a major refurbishment and relaunch, • Clear career progression as the company expands and acquires new sites, • A professional, supportive environment focused on quality, integrity, and consistency

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  • Beauty Therapist
    Beauty Therapist
    hace 7 días
    £14.5 por hora
    Jornada parcial
    Elstree

    Job Summary We are currently looking for a skilled and enthusiastic therapist to join our team and provide our clients with a great experience. You will be responsible for all aspects of the service, including customer service, product knowledge, and the overall customer experience. As a beauty therapist , your goal will be to achieve results with your clients through effective assessment and tailored treatment. Your success will contribute to the company growth and reputation, while simultaneously developing your personal skills as an expert therapist. The ideal candidate will be friendly, passionate, very organized and detail oriented. You should be able to multitask in a fast-paced environment while maitaining customer service and satisfaction. Primary role: Provide a wide range of services to clients, including Hydra Facial, Chemical Peels, Microneedling, Body Contouring, Radio Frequency, Circadia and LED facials. Provide consultations, advise clients on treatments and skin care products most suited to their personal needs and book them in. Ensure the cleanliness, hygiene, and sterilization of all equipment, tools, and treatment room in compliance with health and safety standards. Focused on developing a regular clientele through the building of your profile and recommendations. Maintain accurate clients records, including treatment plans, products usage and progress notes. Work as part of a team to maintain exceptional company standards. A positive attitude, inspiring all team members to maintain high standars and maximise revenues by doing so yourself. Person Specification: To be considered for this role, you must have an Level3/4 or other relevant certifications. Proven experience in performing skin treatments, with a solid track record delivering safe and effective results. In-depth knowledge of various skin types and hair colours. Minimum 1 year clinic experience in a similar fast-paced aesthetic clinic. Please submit your application as soon as possible as we may close this vacancy once sufficient applications are received. We look forward to hearing from you. Job Type: Part-time Additional pay: Performance bonus Tips Schedule: 10 hour shift 8 hour shift Weekend availability

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  • Barista / All-Rounder (Part-Time & Full-Time)
    Barista / All-Rounder (Part-Time & Full-Time)
    hace 23 días
    £12.21–£14 por hora
    Jornada completa
    Radlett

    About Vimi’s Vimi’s is a wholefoods café based in the beautiful village of Radlett. We serve freshly prepared vegetarian and vegan food and drink that is healthy, nourishing, and full of flavour. Good food and exceptional customer service are at the heart of everything we do. We are proud to be a welcoming, community-focused café where teamwork, warmth, and care matter. The Role We’re looking for friendly, enthusiastic Baristas / All-Rounders to join our team on a part-time or full-time basis. You’ll be involved in all aspects of café life—from making great coffee and preparing fresh food to delivering outstanding customer service in a warm, fast-paced environment. Key Responsibilities • Welcome customers and provide excellent, friendly service, • Prepare and serve coffee, tea, and other beverages, • Prepare fresh food items and package takeaway orders, • Keep the café clean, organised, and well-stocked, • Maintain attractive food and drink displays, • Follow food safety and hygiene standards, • Work as part of a positive, supportive team What We’re Looking For • A positive, polite, and engaging personality, • Passion for food, drink, and customer service, • Willingness to learn and grow (training provided), • Ability to work well in a fast-paced team environment, • Availability to work a flexible rota across 7 days, including weekends and early mornings Why Join Vimi’s? • Friendly, supportive team environment, • Fresh, healthy food made daily, • Opportunity to learn barista and food skills, • Part-time and full-time roles available, • Be part of a much-loved local community café

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  • Customer Service Manager
    Customer Service Manager
    hace 1 mes
    £31000–£35000 anual
    Jornada completa
    Stanmore

    Job duties and Responsibilities: • Serve as the main point of contact for clients regarding service delivery., • Handle client inquiries, complaints, and feedback professionally and promptly., • Build and maintain strong client relationships to encourage repeat business and, • referrals., • Ensure cleaning services are compliant with health and safety regulations., • Conduct regular client check-ins and service reviews., • Ensure cleaning standards meet or exceed client expectations and agreed service, • levels., • Coordinate with cleaning staffs and operatives to resolve issues., • Carry out site visits to inspect service quality and adherence to specifications., • Liaise with cleaning staff, supervisors, and operations managers to relay client needs., • Support the scheduling of cleaning teams to ensure service coverage., • Provide customer service training to cleaning operatives if necessary., • Investigate service complaints and coordinate effective resolution., • Keep accurate logs of client issues, actions taken, and follow-up steps., • Report significant service issues to senior management., • Prepare and deliver regular customer satisfaction reports., • Track service delivery KPIs and report on performance metrics., • Assist with contract renewals and upselling additional services., • Identify opportunities to expand services for existing clients. Skills, Experience and Qualifications: • Ability to handle complaints, service queries, and client concerns calmly and, • efficiently., • Ensuring service requests are accurately documented and fulfilled to client, • expectations., • Able to respond effectively to changing customer needs and support service, • expansions, • Excellent verbal and written communication skills, • Ability to interact professionally with domestic and corporate clients., • Proven experience in relevant role., • Knowledge of health & safety regulations in retail., • A relevant bachelor’s or Master’s degree or diploma., • Familiarity with customer satisfaction tracking tools and quality assurance processes.

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  • Marketing Manager
    Marketing Manager
    hace 10 días
    £45000–£52000 anual
    Jornada completa
    Borehamwood

    Job Title: Marketing Manager Job Type: Full Time (Permanent) Salary: from £45,000 per annum Location: London Start date: As soon as possible Reporting to: Director The Marketing Manager is responsible for developing and executing marketing strategies that promote the company’s real estate portfolio and property management services, drive revenue growth, and enhance brand visibility. This role involves team leadership, client and stakeholder engagement, campaign management, and close collaboration with senior management to ensure marketing activities are aligned with the company’s overall commercial and investment objectives. Job Descriptions • Collaborate with senior leadership to define the range of real estate services offered, including property acquisition, sales, lettings, and management solutions., • Contribute to the development of sales and leasing strategies and assist in setting achievable revenue and occupancy targets based on market conditions and business objectives., • Conduct market research, surveys, and competitive analysis to understand property market trends, tenant demand, investor expectations, and competitor activity., • Evaluate customer and tenant responses to property offerings, pricing structures, presentation standards, and service delivery to inform strategic decisions., • Compile and analyse sales, lettings, and occupancy data to assess performance against agreed targets., • Develop proposals for marketing campaigns and promotional activities that effectively target buyers, tenants, investors, and property owners., • Produce regular reports for senior management detailing marketing performance, client feedback, portfolio insights, and market developments., • Provide strategic recommendations to enhance property marketing, leasing performance, and brand positioning., • Manage and mentor the marketing team to ensure the effective delivery of marketing strategies across all property services., • Oversee content creation, digital marketing, branding, advertising, and property-focused promotional initiatives., • Foster strong relationships with existing and prospective clients, tenants, investors, and business partners through proactive communication and tailored engagement., • Support the negotiation of new business opportunities, including property management contracts, sales mandates, and leasing agreements., • A Bachelor's degree that is equivalent to RQF Level 6, • Proven experience in real estate or property management, or a related professional services sector., • Strong leadership and team management skills, • Proficiency in digital marketing tools, property portals, and analytics platforms, • Excellent communication, negotiation, and organisational abilities, • Strategic and commercially focused thinker with strong attention to detail

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