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  • Team Member
    Team Member
    5 hours ago
    £8–£12.71 hourly
    Full-time
    Radlett

    ¿ About Us bagels + schmear is a lockdown success story! Starting in 2020, with our founder Francesca baking New York-style bagels from her home kitchen after having the realisation that no one was doing bagels in the UK the ‘proper New York way’. New York-style bagels are different to the bagels you find in the delis in and around London – they are crisp on the outside, pillowy and fluffy on the inside. Starting merely as a side hustle alongside her full-time job, she took bagels + schmear full time, opened up a bakery in Radlett, Hertfordshire + now supplies some of the most prestigious hotels, cafes, restaurants and shops in London. Role Overview We are seeking a friendly, enthusiastic, and customer-oriented Team Member to join our team at bagels + schmear. As the first point of contact for our customers, you will be responsible for providing exceptional customer service, managing transactions, and ensuring a welcoming environment. Hours This is a job with a flexible working pattern. You would be expected to work around 3-5 full days per week that could fall on any day Monday-Sunday. Key Responsibilities To provide warm, friendly and polite service always, ensuring every customer is delighted with their order and their bagels + schmear experience. Answer questions about our products and provide recommendations based on customer preferences. Handle customer inquiries and resolve any issues or complaints promptly and professionally. Operate the cash register, handle cash, and process credit/debit card transactions accurately. Ensure all transactions are completed efficiently and with a high level of accuracy. Upsell and cross-sell bakery products to enhance customer experience and increase sales. Present and package bakery products attractively and with care. Create + package Click + Collect + Deliveroo orders. Monitor product displays and ensure they are well-stocked and visually appealing. Maintain a clean and tidy front-of-house area, including counters, tables, and seating areas. Follow all health and safety guidelines, ensuring a safe environment for customers and staff. Assist with opening and closing duties, including cleaning, and organising the workspace. Work collaboratively with the team to ensure smooth operations. Assist with food preparation, following our recipes and specifications meticulously to ensure consistent quality and taste. Operate coffee-making equipment such as espresso machines, and grinders to prepare and serve a variety of coffee drinks to a high quality. About You You have a warm, outgoing + friendly personality + love to wow guests with exceptional service. Previous experience in a customer service role, preferably in a bakery, café or food handling environment. Trained and have experience in barista coffee preparation. Strong organisational skills and attention to detail. Ability to multitask and work efficiently in a fast-paced environment. Reliable, punctual, and trustworthy. You have a passion for food + being a part of a small business. A relevant understanding of food hygiene for UK businesses. What You’ll Get 28 days’ holiday pay, pro rata Pension scheme Staff meal provided Free coffees all day Fun, open and inclusive work environment Opportunity to grow with an independent bakery who is entering a very exciting growth phase.

    Immediate start!
    No experience
    Easy apply
  • Bartender
    Bartender
    5 days ago
    £12.75 hourly
    Part-time
    Watford

    Reporting to: Restaurant & Bars Manager send your cv here. Purpose of Role To deliver a consistent high quality Food & Beverage service to all guests maximising on all sales opportunities. You will ensure delivery of great customer service at best possible cost within brand guidelines and satisfying legal requirements. Personal Specification · Enjoy working and dealing with the public and being part of a team. · Confident, pleasant and an excellent articulate communicator; able to stay calm under pressure and remain courteous when dealing with difficult situations. · Must be efficient, organised and self motivated. · Have a good personal standard projecting a professional image at all times. Your key tasks reflect your contribution to our four core objectives; which are people, customer, profit and sales. Key Responsibilities People • Attend service briefings at the beginning of each shift and a handover at the end of each shift, • Build productive working relationships with guests and staff · Ensure clear and accurate communication between departments to allow all requests to be met on time and to the expected standard. · Assist in maintaining the cleanliness of the department. • Ensure you deliver service in line with the CELEB service values, ensuring that the Customer experience is truly engaging throughout each and every interaction throughout their stay, • Wear the appropriate clothing for your role and maintain a high standard of personal grooming, • Ensure all legislative training is adhered to and carried out effectively and efficiently. Customer • To promote a helpful and professional image to the customer, giving full co-operation to any customer requiring attention, • To attend to customer queries and enquiries in a caring and helpful manner and with a commitment to dealing with the issue in a positive way, • To anticipate customer needs whenever possible to enhance the quality of service offered by the Venue, to ensure customer loyalty is maintained, • To ensure the customer is treated correctly, first time, every time, • Ensure all customers receive a warm welcome first time every time, • Handle guest queries and complaints and take the appropriate action to ensure total guest satisfaction is achieved. Communicate any problems to senior management, and liaise with them with complaints beyond your control Profit • To assist in the achieving of weekly, monthly and quarterly goals and targets within the department, • Utilising your product and Venue knowledge, make suggestions to customers to enhance their experience and maximise on upsell opportunities, • To be familiar with and promote other hotels within the group Sales • Actively participate in any revenue and sales activities operated by Hunton Park Hotel plus any specific operational activities Benefits: • Company pension, • Employee discount, • On-site parking Work Location: In person

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  • Full-Time order processor & Customer Support Assistant – Immediate Start
    Full-Time order processor & Customer Support Assistant – Immediate Start
    1 month ago
    £25000–£26000 yearly
    Full-time
    Stanmore

    Full-Time Order Processor & Customer Support Assistant – Immediate Start We are a branded wholesaler based in Stanmore, supplying our products to a wide range of retailers including high street shops, independent department stores, and garden centres. We are offering a full-time position with an immediate start. The role involves handling very light products, so no heavy lifting is required. Full training will be provided. Key Responsibilities • Fulfil customer orders using an iPad system and prepare them for dispatch, • Organise the warehouse, sort incoming deliveries, and report shortages or low stock levels (software supported), • Manage customer returns and replacements efficiently, • Answer customer phone calls when needed, providing excellent customer service, • Work collaboratively within a small, close-knit team, paying attention to details and taking on feedback Requirements • Fluent English is essential, • Confident, proactive, and able to perform well in a busy environment, • Willingness to learn, improve, and grow within the role, • Strong team player with a positive attitude, • Previous experience in retail, warehouse, or customer service is preferred but not required, • Basic Excel skills are desirable but not mandatory Working Hours • Monday to Friday, 9:00 AM – 5:00 PM Closed on Bank Holidays and National Holidays Location • Based near Canons Park in Stanmore, with good access to public transport

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  • Assistant Cafe Manager
    Assistant Cafe Manager
    1 month ago
    £13–£15 hourly
    Full-time
    Northwood

    G’day Mate! Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture. With several cafes across London and our roastery in Bethnal Green, we strive to create exceptional coffee experiences for our customers. We believe in fostering a positive work environment and supporting the professional growth of our team members. Join us as we continue to expand and deliver outstanding coffee and service to our valued customers. Job Summary: We are seeking a motivated and talented individual to join our team as an Assistant Manager in the Specialty Coffee Industry. As the Assistant Manager, you will play a vital role in supporting the overall operations and management of our specialty coffee shop. You will assist the Store Manager in overseeing daily operations, ensuring exceptional customer service, and maintaining a positive and engaging work environment. If you have a passion for specialty coffee, a strong work ethic, and excellent leadership skills, we invite you to apply. Responsibilities: • Assist the Store Manager in all aspects of daily operations, including opening and closing procedures, inventory management, and leading the team., • Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and resolving customer concerns or issues promptly., • Train, mentor, and motivate staff members, fostering a positive and collaborative work environment., • Collaborate with the Store Manager to develop and implement operational strategies to achieve sales targets and maximize profitability., • Monitor and maintain stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to ensure product availability., • Oversee the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team., • Assist in organizing and coordinating special events, promotions, and marketing initiatives to drive customer engagement and increase sales., • Uphold strict adherence to health and safety regulations, ensuring a clean and hygienic work environment., • Stay up-to-date with industry trends, new brewing techniques, and emerging coffee products, and share knowledge with the team. Requirements: • Previous experience in the specialty coffee industry or a similar role is necessary, with a strong emphasis on specialty coffee knowledge and skills., • Strong passion for specialty coffee and a deep understanding of brewing techniques, coffee origins, and flavour profiles., • Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques., • Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship., • Proven leadership abilities with the ability to effectively train, motivate, and develop a team., • Exceptional customer service skills with a friendly and approachable demeanour., • Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment., • Strong problem-solving abilities and the capacity to make sound decisions under pressure., • Knowledge of inventory management, and point-of-sale systems., • Flexible availability, including weekends and holidays., • A positive attitude, a willingness to learn, and a strong commitment to teamwork., • Food handling certification and knowledge of health and safety regulations is a plus.

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