CUSTOMER SERVICE ADVISOR
12 days ago
Redditch
Customer Service AdvisorRedditch£25,000 – 35 hour a week contract hybrid working once training has been completed. They do want someone who lives within a commutable distance to Redditch.We are currently looking for a Customer Service Advisor to join a busy Customer Service team dealing with ordering processing, customer service queries and aftersales. This role is ideal for someone who is highly organised, customer-focused, and comfortable managing a variety of administrative tasks in a fast-paced trade environment.Customer Service AdvisorKey Responsibilities\n\n • Handle customer enquiries and process orders for products\n, • Provide excellent customer service by keeping customers informed throughout the order and delivery process\n, • Answer incoming telephone calls and respond to emails, letters, and other correspondence\n, • Liaise with carriers regarding delivery enquiries and updates\n, • Input customer orders onto the computer system and produce relevant sales documentation\n, • Raise internal paperwork including collection notes, credit requests, and purchase orders\n, • Maintain accurate records, including monitoring and booking in direct container shipments to customers\nThe successful Customer Services Advisor will have the following skills and experience:-\n\n, • Previous experience in customer service or administration\n, • Strong organisational skills and attention to detail\n, • Confident using computer systems and office software\n, • Excellent communication skills, both written and verbal\n, • Ability to manage multiple tasks and work well under pressure\nIf you are reliable, proactive, and enjoy working in a customer-focused administrative role, we would love to hear from you. Please click APPLY with your updated CV and I will be in touch soon.