Customer Service jobs in Failsworth - Page 9Create job alerts

A research organization is seeking part-time Customer Service Representative Agents to participate in remote discussions and focus groups.

A leading recruitment firm seeks a Strategic Account Manager for the North West region to manage and develop dealer and distributor accounts.

UK Product Testers is a consulting firm that specializes in product testing and product development work. Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or m

Commercial Account Manager - Logistics. This is an excellent opportunity for a commercially minded logistics professional who enjoys building relationships, spotting opportunities and growing accounts, while remaining close enough to the operational side to understand what good service delivery look

We're looking for a Parts Advisor to work at our Hyundai/Geely/Vanstore branch in Carlisle.You don't need to have previous parts experience to apply, as we'll provide comprehensive training.OTE made up of a competitive hourly rate plus bonuses.

We collaborate with leading brands in various industries, offering our mystery shoppers diverse and engaging opportunities to evaluate and enhance service standards. Are you a shopping enthusiast with a keen eye for detail? Do you enjoy providing feedback and influencing the customer experience? If

We're looking for a Hotel Night Manager to oversee smooth overnight operations. You'll be the main point of contact for guests, ensure excellent service, manage night staff, handle check-ins/outs, and maintain safety and security throughout the hotel.

What you'll be doing: Emergency Call Handler / Incident Response Specialist Providing real-time guidance during complex and unusual incidents Supporting vehicles through restricted routes, obstructions and unexpected scenarios Monitoring behaviour and stepping in where safety could be compromised Ma

What you'll be doing: Emergency Call Handler / Incident Response Specialist Providing real-time guidance during complex and unusual incidents Supporting vehicles through restricted routes, obstructions and unexpected scenarios Monitoring behaviour and stepping in where safety could be compromised Ma

Would you like to kick start your career in a supportive,collaborativeand innovative company? Do you enjoyworking as part of an enthusiastic, passionate,and collaborative team? Joinour Alliances Team The Alliances team at Softcat drives strategic vendor success with sharp focus and collaborative expertise. They're the architects of our vendor strategy, working seamlessly across functions to ensure we have the right alignments to the right vendors to support our technology proposition. Working diligently with our vendors they will ensure that we have the right strategic vision that aligns to our own goals and objective, reviewing market opportunities and innovating to ensure Softcat, alongside our vendors stay as market leaders. Success. The Softcat Way. It's an exciting time to be at Softcat, one of the UK's most successful technology solutions businesses.We help customers to use technology to succeed, by putting our employees first.We've reached the £1 billion+ parevenue milestone, opened our first office outside the UK and picked up a series of industry awards. We've got even biggerplans for the future. So, if you share our drive and ambition, get ready to achieve more from your career. Driving innovation and insight across our Vendors portfolio As a Product and Services Executive, you will be aligned to Adobe, Samsung and Surface, maintaining up-to-date knowledge of their products and services. You'llarticulate the value of these technologies to internal teams and customers, stay current with required sales and technical certifications, and collaborate across the business to support customer needs while ensuring the core vendor propositions are delivered effectively. As a Product & Services Executive, you'll beresponsible for: Maintaining comprehensive, up-to-date knowledge of Adobe, Samsung and Surface technologies, including key trends and developments Leading salesand marketing initiatives by confidently demonstrating and articulating the value of each vendor's products to internal teams and customers Achieving and continuously updating required sales and technical certifications to ensure strong technical proficiency Managing effective internal and external relationships, collaborating with vendors and Softcat teams to identify opportunities and whitespace Analysing market trends and customer needs to uncover new opportunities and support tailored customer solutions Delivering training, demonstrations and content that enable sales teams to confidently promote Adobe, Samsung and Surface technologies We'd love you to have Knowledge and understanding of Adobe, Samsung and Surface technologies, with a willingness to continue learning Strong andsupportive relationship-building skills, with the ability to work positively across teams Ability to obtain and maintain relevant sales and technical certifications, with openness to ongoing development Acollaborative, proactive mindset, contributing to an inclusive and team-focused environment Attention to detail and theability to prioritise tasks effectively to support both colleagues and customers Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working 3 days in the office and 2 days w orking from home Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives,and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Anyinformation you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/ TPBN1_UKTJ

Inbound Sales Advisor - Basic Salary + monthly bonus - Total package circa £30k Manchester City Centre Monday - Thursday 9am- 5:30pm Friday 10am-4pm - No weekends and a late start and early finish on a Friday! Excellent benefits package - apply to find out more! We are proud to be working with a class leading business in Manchester that is not only the largest business in industry but also one of the longest standing and most respected too. The success of the business has ultimately been built from their approach to both their customers and their staff. This is a business that will truly support your development, nurture your ability and help you become an expert in your field so that you can deliver class leading Customer Service to their customers. You will be based in the Manchester office and part of a small but highly skilled team of Inbound Sales Advisors. This is a financial services business so upholding the highest standards is imperative; whilst you will be having customer service and sales conversations you will put the customer at the heart of everything you do. On a daily basis you will handle calls to and from customers regarding a range of financial products at all times ensuring the best outcome for the customer. Previous experience in telephone-based Customer Service or Sales role is preferred, however, other Customer service and Sales experience will be considered If you have previous customer service or sales experience and live in the Manchester area, apply now

About the company A forward-thinking recruitment agency based in Salford Quays who are seeking an Internal Recruitment Resourcer to join their contracts team on a permanent full time basis. The Role The client is looking for a confident, resilient, and people-focused candidate resourcer ideally from a recruitment, call centre or high-volume customer service background. You will spend your day speaking with potential candidates, qualifying interest, and building rapport. Key Responsibilities Make outbound calls to potential candidates to engage and qualify candidates. Build strong, professional relationships with candidates through confident phone communication Use AI-powered recruitment tools to prioritise and engage high-quality candidates Conduct initial candidate screenings and gather key information Ensure an excellent candidate experience from first contact onwards Consistently work towards daily and weekly activity targets What they are Looking For Proven experience in a high-level outbound calling role (25 per day) Previous experience in recruitment, call centre or a sales environment. Confident, professional and engaging telephone manner Strong communication and relationship-building skills Resilience, motivation and comfort working to targets A proactive attitude and strong work ethic What they Offer Competitive salary and benefits package Full training and ongoing development Supportive, high-energy team environment Opportunity to be part of a modern, fast-growing business. How to Apply: Please submit your CV and a cover letter outlining your relevant experience and why you're the perfect fit for this role to (url removed). Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

JOB DESCRIPTION Are you passionate about resolving issues with empathy and professionalism? We are looking for several Complaints & Resolution Officers to join our team on full-time, 12-month fixed term contracts. We offer a hybrid working model; 3 days in our Oldham office with the option to work from home 2 days per week. About the role You will manage a caseload of resident complaints, ensuring prompt resolution in line with the statutory Complaint Handling Code. You will investigate issues to identify root causes, trends, and solutions, sharing lessons learned to drive continuous improvement. The role involves working closely with colleagues, senior leaders, and external stakeholders, including the Housing Ombudsman Service, to deliver fair and timely outcomes. Strong case management, excellent communication skills, and a commitment to safeguarding are essential as you help us provide reliable services and improve resident satisfaction. What we are looking for: We believe that the way we work is as important as the results we achieve. You will bring your complaints and resolution experience and apply your problem-solving skills to make a meaningful contribution to our organisational goals. You will be able to demonstrate these essential skills: Experience handling complaints. Proven experience of working in a customer focused environment with a track record of delivering excellent customer service. Proven experience of problem solving and effective decision making in complex situations. Experience of using new and emerging technologies in an omni-channel Customer Service Environment which are customer led. Ability to work both as an individual and as part of a team. Ability to deal sensitively, empathetically and tactfully with difficult and challenging situations. Ability to analyse and interpret data and information to inform decision making. Demonstrable excellent oral and written communication. Good knowledge of Microsoft Office. Excellent attention to detail. Desirable skills: Experience dealing with the Housing Ombudsman Service. Relevant customer service standard qualification. Essential Qualifications: Educated to Level 2 (C+ or 9-4 GCSE or equivalent) or higher. If you are interested in joining us and would like to apply for this role, please review the role profile to view all the key responsibilities and to ensure you meet the essential criteria. REEDTGP TGPCVL

Deputy Head of Finance (Membership Records) Records Section Head Office (Ref: 953) Deadline: Noon on 15 May 2026 Salary: £67,595 pa. There are no set hours for this position, and the postholder will be expected to be adaptable and flexible to meet the needs of the job. The postholder will be required to live within 50 miles of Head Office. Overnight stays may be required. Location: Head Office, Salford Quays, M50 3XZ. Please note that this position is fully office based. The Union of Shop, Distributive and Allied Workers is one of the UKs largest trade unions. A vacancy exists for a Deputy Head of Finance (Membership Records) based at the Unions Head Office. What we Offer: Defined contribution pension. Generous holiday entitlement 24 days rising to 32 days plus bank and customary holidays (pro-rata to commencing month in holiday year and number of days a week worked). Free onsite parking, subject to availability. Cycle to Work Scheme (subject to passing probation and length of contract). Season Ticket Loan (subject to length of contract). Free health assessments (post probation). The Union does not currently offer sponsorship. Principal duties are: under the direction of the Central Treasurer, to manage and direct the work of the Membership Records team within the Finance Department, including all aspects of Union membership data and payments, ensuring all functions are administered effectively and efficiently. The successful applicant will possess: a detailed understanding of Union rules relating to the admission or cessation of membership, political membership and entitlement to benefits; an understanding of staff management, training and development; a strong understanding of data management principles and data protection legislation and its application; confidence in managing multiple priorities and meeting deadlines; strong judgement, initiative and problem-solving skills; the ability to motivate teams and build a positive culture. An application pack can be downloaded from here by clicking on the apply button. The closing date is noon on Friday, 15 May 2026. CVs are not accepted. No agencies please. Usdaw is an Equal Opportunities Employer. TPBN1_UKTJ

Are you ready to lead utilities and services at scale - galvanising a high-performing team to deliver safer, more reliable and efficient operations at a major production site? Youll own our utilities and services agendafrom safety and compliance to asset care and digitalisationdriving reliability, energy performance and long-term value. How You Will Make an Impact In this days-based role (MondayFriday, 37.5 hours), you will lead the Site Utilities & Services function at Stourton Dairy, shaping the strategy and day-to-day execution that keeps our site safe, compliant and reliable. You will build team capability, develop best-practice maintenance strategies, and drive transformational change across critical utilities and services. Champion safety and culture; own team service and performance (safety, compliance, quality, cost, delivery, motivation, plant) Implement best-practice maintenance strategies and asset care plans (internal and 3rd party) in line with statutory/technical regulations (e.g., PSSR, LEV, LOLER, L8, ATEX/DSEAR) Lead utilities and services across ammonia refrigeration, air handling, compressed air, site water/drainage, effluent plants, cooling water/towers, steam boilers, CHP engines, buildings/offices/grounds Drive value through robust routines risk management, prioritisation, resource optimisation, cost control and efficiency Set a 3-year roadmap aligned to site ambition and factory strategic plans; own risk, compliance, reliability and energy performance, with clear short/medium/long-term ownership This role sits at Arlas global strategic site, contributing to the Maintenance & Engineering community and reporting within the site leadership structure. What Will Make You Successful You will bring a HND/Bachelors/Diploma/Masters in an engineering discipline (mechanical or electrical), with 5+ years leadership and management experience in a large, complex, fast-paced manufacturing environment owning site utilities and services. You will ideally add 5+ years in engineering (projects or maintenance), including system/asset ownership, commercial contracts and tenders, contractor management, and CAPEX/OPEX improvements. You will demonstrate comprehensive knowledge of mechanical and electrical safety compliance and regulations, ideally with FMCG/food experience including quality audits, HSE and retailer standards. You will be proficient with Microsoft 365 (Word, Excel, PowerPoint), Power BI and SAP, and communicate confidently at senior levelleading teams through change. Personally, you will be a visionary, hands-on leader who builds culture and talent, drives reliability and energy improvements, and embraces digitalisation and enabling technologies to deliver world-class utility management. We work closely together and promise you a steep learning curve, meaningful responsibility and colleagues around you to cheer, support and challenge you every day. What Do We Offer? Youll join a market leader with a collaborative, high-performance culture and strong commitment to development and internal progression - making things better for our customers, the farmers who own us and the whole world. TPBN1_UKTJ

Change and Improvement Graduate Salary 24,088 - Pay award pending (01/04/2026) Location Manchester, Didsbury Closing Date - Thursday 30th April Assessment Day - Late May 2026 Final Stage Interview - June 2026 Role Overview To support the Change and Improvement team as they help the organisation improves its services to customers and ways of working for colleagues. You’ll be helping with service improvement and process management activity and embedding this approach across the organisation. What you’ll be doing as a Change and Improvement Graduate at Great Places Assist the Change and Improvement team with process improvement activity, including support with process mapping workshops, championing good process design and embedding management through process across the organisation Supporting with administration of the Knowledge Bank, our central repository for all process, policy and strategy documents, including responding to enquiries, uploading documents and updating key data to ensure it is well maintained Assist the Change and Improvement team with completing process management documents, e.g. process stress tests and process RACI (Responsible, Accountable, Consult and Inform) documents Review and maintenance of process management documentation, including updating the business wide process catalogue and ensuring accurate record keeping at all times Support delivery of continuous improvement (CI) activity, via Service Excellence Groups, as part of a wider CI network involving the new graduate cohort, following the Great Places Improvement Delivery Approach and Change Management Approach to help the organisation improve it’s services to customers and to improve processes and ways of working for colleagues General admin support to the C&I Team and maintenance of core documentation including methodology and tools What we are looking for A professionally curious, inquisitive and assertive individual who is not afraid to challenge the status quo A good problem solver with good investigatory skills and who is comfortable with ambiguity Someone who wants to build a career with purpose and is motivated by continuous improvement A team player who brings a positive, helpful attitude Someone open to learning and developing their skills and experience A good listener who seeks to understand and takes pride in detail and follow-through Someone who is motivated by improving people’s lives What you’ll need…. A minimum 2:2 ideally within a relevant subject area, or an interest in this subject area within the last 3 years A clean UK driving licence and access to a car is required Excellent written and verbal communication skills Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time Demonstrate aptitude for problem solving and creative thinking when approaching tasks Keen eye for detail and good organisational skills Experience of working in a customer focused environment, with a proven ability of delivering customer service Competent level of ICT skills including the full range of Microsoft applications Commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing Commitment to work in partnership with others for the benefit of Great Places Commitment to completing all parts of the training programme Ability to work flexibly How we support you and your career at Great Places…. A fully accredited apprenticeship/ qualification plus additional short qualifications to aid in your development Full equipment to help you perform best at your role Dedicated time each week for studying and learning Mentorship and line management from senior professionals A warm, inclusive team where your ideas and growth matter Opportunities to shadow across the business and contribute to the social housing sector Access to our Growing Greatness talent programme including workshops, networks, and development activities Support from our Emerging Talent and Development Specialist which will include reviews, check-ins and the opportunity to discuss your progress

About Us CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Host to join our team in Manchester! This position is responsible for performing various administrative tasks, including answering telephones and giving information to employees and guests; often the first point of engagement with employees and visitors. Responsible for making a good first impression for the organization, which can affect the organization's success. The Role Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed. Provides personal services to employees and guests such as arrangement of local transportation, office wayfinding, lobby appearance management, visitor volume tracking & reporting, visitor refreshments, storytelling & building tours, meal orders, guest & administrative support (preparation of meeting materials), and other services as needed. Coordinates catering for meeting and events. Maintains neat appearance reception area, conference rooms café and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Job Details Monday to Friday 8am - 4pm Progression & upskilling for the right candidate! Desired Skills & Experience Good customer service experience Knowledge of Microsoft Office Experience in a high profile environment For any questions please email or apply now! EQUAL OPPORTUNITIES We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age

Resident Services Advisor - Build-to-Rent (BTR) Hyperion Partners is delighted to be recruiting on behalf of our client, a leader in the innovative Build-to-Rent (BTR) sector, seeking a highly enthusiastic and service-driven Resident Services Advisor for their impressive new development in a desirable London location. This is a fantastic entry point or next step for a passionate customer service professional looking to thrive within the dynamic and resident-focused world of BTR. The Role: Resident Services Advisor As the first point of contact, you'll be key to defining the resident experience. Reporting to the General Manager, you'll manage the day-to-day needs of the community, ensuring every resident feels valued and their living experience is seamless. Core Responsibilities Will Include: Front-of-House Management: Managing the reception desk and resident amenity bookings (e.g., gym, co-working spaces, private dining) with energy and professionalism. Customer Service Excellence: Providing five-star, personalised service to all residents, addressing queries, resolving minor issues, and facilitating a positive community atmosphere. Maintenance Liaison: Acting as the primary contact for maintenance issues, logging repair requests accurately, liaising with the Facilities team, and tracking resolution times to ensure resident satisfaction. Community Engagement: Assisting the General Manager with the planning and execution of resident events, social activities, and community initiatives to foster a vibrant on-site culture. Administrative Support: Handling incoming and outgoing mail and parcels securely, assisting with move-in/move-out procedures, and ensuring resident files are up-to-date and compliant. Leasing Support: Assisting the Leasing team with arranging viewings, preparing welcome packs, and providing information to prospective residents when required. The Ideal Candidate We are looking for an engaging, proactive, and exceptionally organised individual with: Experience: Previous experience (minimum 1 year) in a highly customer-focused role, such as hotel reception, luxury retail, premium hospitality, or residential concierge/front-of-house. Experience within the BTR sector is a bonus. Service Mindset: A genuine passion for delivering outstanding customer care and building positive relationships with diverse individuals. Communication: Excellent verbal and written communication skills with a confident and articulate phone manner. Organisation: Strong administrative and time management skills, capable of multitasking effectively in a busy environment. IT Proficiency: Competence in using relevant software, including CRM, property management systems, and Microsoft Office Suite. Attitude: An enthusiastic, flexible, and reliable team player with a problem-solving approach

Customer Service Advisor (Complaints Handling) £32,000 - £33,500 + Package/Bonus - Middleton About the Client We are recruiting on behalf of a well-established and fast-growing UK-based online car servicing provider. The business connects customers with a nationwide network of trusted garages through a simple and efficient digital platform, with a focus on making car servicing transparent, accessible, and hassle-free. Due to continued growth, our client is expanding their Customer Service team and is seeking a Senior Customer Service Advisor to support the delivery of high-quality customer care and complaint resolution. This is an excellent opportunity for an experienced complaints handler who enjoys problem-solving and thrives in a fast-paced, customer-focused environment. The Role As a Senior Customer Service Advisor, you will be responsible for managing complex customer enquiries and complaints, ensuring each case is handled professionally, efficiently, and in line with company procedures. You will take ownership of cases from initial contact through to resolution, working closely with internal teams and a network of partner garages to deliver fair and timely outcomes. This role requires strong communication skills, sound judgement, and the ability to remain calm and solutions-focused when dealing with challenging situations. Key Responsibilities • Manage customer complaints via phone and email with professionalism and empathy, • Investigate complex cases, gathering information from customers, garages, and internal systems, • Provide clear, fair, and timely resolutions in line with company policies, • Take full ownership of cases from start to finish, • Maintain accurate records of all customer interactions, • Support the wider team in managing complaint volumes and reducing backlogs, • Identify recurring issues and share insights to help improve processes and customer experience, • Build strong relationships with customers through excellent service delivery Requirements • Minimum of 2 years’ experience in complaints handling or dispute resolution, • Strong communication skills with confidence in handling difficult conversations, • Excellent problem-solving and investigative skills, • Customer-focused approach with a commitment to high service standards, • Ability to remain calm under pressure, • Strong organisational skills and attention to detail, • Ability to work independently and collaboratively within a team, • Comfortable working in a fast-paced and evolving environment Benefits • Performance-based bonus scheme, • Company pension, • Casual dress, • On-site parking Opportunity for career progression within a growing organisation

Customer Service Advisor Certain Advantage is hiring for a Customer Service Advisor for a fantastic client based in Wythenshawe, Manchester. The role is on a permanent basis. £25,500 (Maternity cover fixed term contract) The Role: As a Customer Service Advisor, you’ll deliver office-based after-sales support to customers. Working within a dynamic team, you’ll play a key role in enhancing the customer experience and supporting business performance through efficient process management and proactive service delivery. Key Responsibilities: Deliver first-line after-sales support to trade and customers via phone and email. Accurately process orders for accessories and point-of-sale items. Maintain detailed records of all complaints, ensuring timely and effective resolution. Manage and update in-house systems Provide general administrative support Assist with warehouse operations, including picking, packing, posting and dispatching goods to customers. Process inbound deliveries, check stock, and ensure all items are booked in and stored correctly. Handle customer returns and ensure accurate processing within SAP. Source and maintain general office supplies and stationery. Hybrid role (3 days a week in office) Core hours are 8.15am to 5.00pm Monday to Thursday and 8.30am to 4.00pm on a Friday, 37.5 weeks a week Start Date ASAP in April 2026 The individual We’re looking for people who have: Proven experience in a customer service or complaints-handling environment. Skilled in coordinating effectively between consumers, suppliers and internal/external stakeholders. Capable of managing multiple tasks with accuracy, efficiency and professionalism. Experience using business systems or similar platforms is advantageous. Excellent written and verbal communication skills. Strong IT proficiency, including word processing, spreadsheets, and CRM systems. Quick to identify and resolve issues, escalating appropriately when required. Able to remain calm, professional and empathetic in challenging situations. Highly organised with a strong focus on meeting deadlines and delivering results. Demonstrates ownership, attention to detail and a commitment to accuracy. Balances empathy with sound business judgement to achieve effective outcomes. Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

Ideas | People | Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons BDO's Corporate Tax practice sits at the heart of our Tax function and plays an important role in the wider business. Our team works collaboratively with others across BDO, offering clients in the UK and overseas expert advice and solutions that help them overcome their challenges. If you're looking for exposure and the chance to make an impact, you're looking in the right place Tax is a dynamic, ever-changing industry. As our clients' needs and the regulatory environment evolve, you'll encounter new problems to solve and new opportunities for growth. Whether it's advising clients on high-profile specialisms like Corporation Tax or leading the implementation of intelligent technology solutions, you'll enjoy variety as well as stretch in your role. BDO supports all kinds of different businesses in different sectors across the UK and around the world. You'll be providing Tax Advisory services to start-ups and scale-ups, to private businesses and FTSE listed multinationals. Each of our clients has different needs and in applying your expertise in different contexts, you'll develop your skills and gain valuable experience that will serve you throughout your career. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. We are looking for someone with; An in depth, up to date, knowledge of taxation with specialist knowledge and the ability to deal with complex tax issues. Experience of dealing with all matters relating to the management of a portfolio of clients. Experience of managing a portfolio of clients including control of client take on and engagement, billings, and identification of opportunities to improve recoveries, together with cash collection. Ability to provide Tax compliance and advisory services to a wide range of clients using resource from a shared service team or via technology tools. An understanding of potential risks to the Firm in relation to the Firm's quality control procedures Experience of leading complex projects. Educated to degree level and/or CTA and/or ACA qualified or equivalent You'll also be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6,500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. TPBN1_UKTJ

Key Account Manager - Service Sales - Negotiable + Car or Allowance + Bonus We are recruiting for a growing UK Wide Building Services organisation who have their Head Office in West Yorkshire, they are looking for a Key Account Manager who has experience of managing National Clients. We will Consider people living in the North West, Yorkshire or Midlands of the UK but will have to fit the brief and be able once a week to travel into the head office. Key Account Manager - Package • Salary Circa £40 - 45,000 - Negotiable for the right individual • Car Allowance or Company Car • Bonus & Commission • Company Pension • Leadership Training Key Account Manager - Requirements • Remote Role - Ideally within a distance to the Head Office - Essential • Be able to demonstrate Account Management Retention - Essential • Consultative Account development experience - Essential • CRM competency and report writing - Essential • UK Wide travel with occasional overnight stays - Essential • Hard Facilities, Service Maintenance or Building Services - Essential • Team leadership and mentoring experience - Desirable This would suit someone who has worked for a Building Services, Construction, Industrial Maintenance, Facilities Management or Hire organisation or within other allied industries. We will accept applications from those who have worked as a Sales Manager, Key Account Manager, Commercial Manager, BDM, Business Development Manager, Business Development Director, Account Director, Service Manager, Account Manager, or Account Lead. Russell Taylor acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us

Join AdviserPlus and Help Transform the Future of HR At AdviserPlus , we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting-edge technology. As a trusted partner to some of the UK's most well-known brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Senior Customer Success Manager to join our growing team . If you have a strong background in SaaS customer success • ideally within the HR / ER / People Tech space • and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you . The Role at a Glance: Senior Customer Success Manager Remote Working 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory £50,454 - £65,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More… Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post Office, Pret and More… Your Background / Skills: HR Tech, Rec Tech, SaaS, Customer Success, Customer Support, Human Resources, Employee Relations, Account Management About us: We are the UK's leading provider of Award-Winning HR technology , consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We're not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower®, is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower® is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8-digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: “It's so intuitive. It's built around how HR advice is actually provided. We're not fitting around the software; the software fits around us”. The Senior Customer Success Manager Opportunity: As a Senior Customer Success Manager, you'll be the strategic partner to our clients by managing key accounts, supporting the Customer Success Director, and leading on initiatives focused on retention and renewals. You'll build long-term relationships, identify growth opportunities, and ensure strong commercial and contractual governance—particularly in HR tech environments. Where you'll add value: • Customer Relationship Management – You'll act as a trusted advisor and main point of contact for your clients, building long-term relationships that deliver ongoing value and satisfaction. • Leadership and Line Management – You will line manage Customer Success Managers, providing regular 1:1s, performance reviews, and development support. • Revenue & Retention - You'll take ownership of renewal strategies to ensure strong customer retention, while also identifying upsell and cross-sell opportunities to drive account growth. • Internal Collaboration & Strategy - You'll collaborate closely with Sales, Product, Support, and Marketing teams to align efforts and deliver customer success. • Tools & Reporting - Using HubSpot and other tools, you'll maintain accurate records of customer interactions and leverage data to guide decisions. About you: • Proven experience in a Customer Success or account management role, ideally within a HR / ER technology or wider SaaS environment • Excellent communication, presentation, negotiation, and influencing skills • Proactive and customer-centric approach to relationship management • Strong organisational skills with the ability to manage multiple priorities • Commercially aware with strong product and industry knowledge • Ability to interpret data and derive actionable insights • Proficient in Microsoft Office applications (Word, Excel, PowerPoint) What's on Offer: • Life assurance • Pension • Holiday purchase scheme • Volunteering days • Long service awards • Contribution towards professional qualifications • Contribution towards membership fees • Employee assistance programme • Health cashback plan • And more…. If you're excited by the opportunity to work at the intersection of technology and people, and you're ready to make a meaningful impact with a company that values innovation, collaboration and customer success - then we'd love to hear from you. Apply today and be part of a team that's changing the way organisations support their people. Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details. TPBN1_UKTJ

Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. We’re now looking for a strategic and commercially minded Head of Insights to join our Digital & Data leadership team. This is a pivotal role, responsible for shaping a customer-first insights strategy that drives growth, market share and customer lifetime value across UK & ROI. you’ll lead a high-performing insights team and partner closely with cross functional teams across the business to turn complex data into clear, actionable decisions at senior and board level. Success in this role looks like: Proven experience operating as a Head of Insights or Senior Insights Leader within a fast‑paced, consumer‑facing e-commerce environment. Strong working knowledge of SQL, with the ability to interrogate complex datasets and translate outputs into meaningful commercial insight Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint, to analyse data and present insight clearly and effectively Proven ability to create and execute insight‑led strategies and delivery plans, with clear evidence of projects that have driven measurable financial and commercial outcomes Exceptional communication skills, with experience presenting complex insight and strategic recommendations to C‑suite and senior leadership, as well as influencing the wider business What’s in it for you: Competitive salary and performance-based bonuses. Flexible work hours and remote work options. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount

Major Account Manager Location: Northern England (Field / Home-Based) Salary: Circa £60,000 DOE + Company Vehicle + Bonus + Full Benefits Package About the Opportunity Elite Consultancy is proud to be partnering with a leading organisation within the construction and heavy machinery sector to recruit a Major Account Manager. This is a high-impact, strategic role focused on managing a small portfolio of key accounts with significant fleet value. The position offers the opportunity to work with major industry clients, delivering tailored solutions across equipment, services, and aftermarket support. The business operates in a fast-paced, commercially driven environment and is recognised for its technical expertise, strong customer relationships, and ability to deliver long-term value across large-scale operations. The Role As a Major Account Manager, you will take ownership of 3–4 high-value strategic accounts, focusing on long-term relationship development, account growth, and commercial performance. This is not a volume sales role — it requires a consultative, strategic approach, working closely with clients to understand operational needs, optimise fleet performance, and identify new opportunities. You will act as the key interface between clients and internal teams, ensuring seamless delivery and strong communication across all levels. Key Responsibilities Manage and develop a portfolio of major strategic accounts with large fleet operations Build strong, long-term relationships with key stakeholders and decision-makers Develop and implement strategic account plans aligned with client objectives Identify and drive growth opportunities across equipment, services, and aftermarket solutions Act as the primary point of contact between clients and senior leadership teams Collaborate with internal departments including sales, operations, and technical specialists Provide insights on industry trends and support clients with fleet optimisation strategies Deliver regular reporting and account updates to internal stakeholders Represent the business at industry events, trade shows, and networking opportunitiesAbout You Experience 5–10 years’ experience within construction, heavy plant, or machinery sectors Proven track record in Key Account or Major Account Management Experience managing high-value clients and long-term agreements Exposure to fleet management or equipment-based environments Background in dealer, distribution, or partner-led models (desirable) Strong understanding of machinery applications and operational environmentsSkills & Competencies Strong commercial acumen with the ability to manage complex accounts Skilled in balancing sales growth with customer relationship management Excellent communication and negotiation skills Strong stakeholder management and networking ability Self-motivated and comfortable in a field-based role Highly organised with strong strategic planning capabilities Resilient and adaptable in a fast-paced environmentWhat’s on Offer Competitive salary circa £60,000 (DOE) Company vehicle (electric) Bonus scheme Laptop and mobile phone Field-based flexibility with hybrid working Opportunity to work with high-profile accounts in a specialist sectorAdditional Information Territory covers Northern England (Manchester considered central) Regular UK travel required, with occasional international travel Involvement in industry events and exhibitions

We have an exciting opportunity for an Account Manager to join the team of a specialist cleaning services organisation based in Manchester. This is a proactive customer service and administration based role, working within a small team and managing relationships with large national clients. Our client has a great reputation in the industry and is seeking an enthusiastic and flexible all-rounder to work as part of a busy team within a supportive company. What You’ll Get * £33-35K salary * Excellent benefits including Medical Health Cash Plan, Company Sick Pay, Enhanced Pension Contribution and Life Assurance Scheme * Career progression & professional development * Supportive team culture & great work-life balance Role & Responsibilities * Manage existing client relationships within the assigned portfolio by making and taking client communications, either by phone or email * Maximise growth potential and reduce revenue losses in the assigned customer base in line with company expectations * Attend internal and scheduled external meetings and training * Works closely with all members of our sales teams both internally and externally * Use company CRM to effectively report activity, update data and key information and communicate both internally and externally in a professional manner * Take ownership of customer portals and manage the data and trends reported and coordinate with internal teams for resolution when required. * Maintain knowledge about the required markets in the defined territory, including awareness of competitor activity and new legislations * Investigate, analyse, and resolve customer satisfaction complaints and service issues from assigned accounts and keep leadership teams updated * Work to KPIs and SLAs to ensure optimal customer satisfaction and resolution * Liaise with finance to ensure invoices are up to date in a timely manner Requirements * Skilled in building and leveraging relationships over the phone * Understands and uses good account management, communication, problem solving, negotiation and interpersonal skills * Minimum of 3 years’ experience in an operational/commercial role in the FM sector * Passionate about putting the customer first with a positive and friendly attitude * Ability to empathise as well as a directive style when required to reach resolution * Ability to converse confidently with external customers * Good organisational skills with a detailed and structured approach to work * Ability to multi-task and be resilient in a high pressured and fast paced environment * Demonstrates the ability to work closely with Sales colleagues both internal and external as well as operations and finance teams, health and safety and compliance to achieve the business’s goal

NEW VACANCY! (SC3547) PROJECT MANAGER - LARGE FORMAT GRAPHICS & DISPLAY MANCHESTER £Open DOE + 25 days holiday + bank holidays + Additional benefits to be discussed Our client is a well-established, fast-growing specialist in large format print and display solutions, delivering high-impact visual environments across the UK. With a team of circa 90 employees and a turnover of approximately £14 million, they operate at the forefront of the graphics and signage industry. The business provides a full end-to-end service including design, production, and installation of large format graphics, bespoke signage, exhibition stands, and branded environments. Their work spans a wide range of sectors including museums, live events, retail, and theme parks. Due to continued growth, our client is seeking an experienced Project Manager to oversee the delivery of complex display and graphics projects from concept through to installation. This is a hands-on role requiring strong coordination across internal departments (design, production, installation) and external stakeholders, ensuring projects are delivered on time, within budget, and to the highest quality standards. Key Responsibilities Manage multiple projects simultaneously from brief through to completion Act as the main point of contact for clients, ensuring clear communication throughout Develop and manage project timelines, budgets, and resource allocation Coordinate with internal teams including production, design, and logistics Use Clarity Pro (or similar MIS systems) to track project progress and costing Conduct site visits where required (not excessive travel required) Identify and mitigate risks to ensure smooth project delivery Ensure all work meets client specifications and quality expectations Support continuous improvement of project management processesRequirements Proven experience in project management within large format print, signage, exhibitions, or display graphics Strong understanding of production processes (print, fabrication, installation) Experience using MIS systems such as Clarity Pro (or similar) Excellent organisational and communication skills Ability to manage multiple deadlines in a fast-paced environment Commercial awareness with strong budgeting and costing skills Full UK driving licence (for site visits)If you are a driven Project Manager with experience in large format graphics or display solutions, we would love to hear from you. Please send your CV

Key Account Manager- Energy or Utilities experience required! Salary: £40,000 – £45,000 + Benefits Location: Greater Manchester- Office Based Are you a commercially driven Account Manager with experience in the energy or utilities sector? Do you thrive in a fast-paced environment where relationships, strategy, and growth go hand in hand? We’re partnering with a market-leading energy management organisation to find a talented Key Account Manager to join their high-performing team. This is a fantastic opportunity to take ownership of key client relationships, drive revenue growth, and play a pivotal role in delivering innovative energy solutions. The Opportunity As a Key Account Manager, you’ll be the trusted partner to a portfolio of established clients, developing long-term relationships while identifying opportunities to expand services and maximise value. You’ll also support the onboarding and growth of new accounts, ensuring every client receives a best-in-class experience. Working closely with internal teams and senior stakeholders, you’ll be at the heart of a collaborative and ambitious business. Key Responsibilities Own and nurture relationships with a portfolio of existing clients Build and develop long-term partnerships with new accounts Identify growth opportunities through cross-selling and up-selling services Manage client projects from meter installations to energy assessments ensuring timely delivery Collaborate with internal teams including Business Development, Operations, and senior leadership Engage with external stakeholders, providing market insights, guidance, and forecasting Deliver exceptional customer service at every touchpoint About You Proven experience in Account Management (ideally within the energy/utilities sector) Strong commercial awareness with a results-driven mindset Excellent communication skills confident, articulate, and persuasive A consultative approach with the ability to understand and solve client needs Strong organisational skills with the ability to manage multiple priorities Proactive and resilient, thriving in a fast-paced environment Good numeracy skills with experience using Excel and CRM/business systems What’s in It for You? Competitive salary of £40,000 – £45,000 28 days annual leave Pension contributions On-site parking Regular staff events and a great social calendar Inclusive and supportive working environment Structured personal development plan Why Apply? This is more than just an account management role it’s an opportunity to join a forward-thinking consultancy where your ideas, relationships, and commercial impact truly matter. If you’re looking for a role where you can own your accounts, drive growth, and be part of a collaborative, high-energy team, I’d love to hear from you. How to apply: Send your up to date CV to (url removed) or call me for a confidential conversation on (phone number removed)

Customer Service Team Leader – Full‑Time We’re looking for a dynamic and people‑focused Commercial Team Leader to drive exceptional customer experiences and lead the day‑to‑day performance of our Customer Service and Projects teams. This role suits someone who thrives in a fast‑paced environment, enjoys problem‑solving, and is motivated by developing others and improving processes for clients and colleagues. Salary £40-£45k DOE Key Responsibilities • Lead and motivate Customer Service and Project teams to deliver outstanding service, • Oversee daily operations, ensuring smooth delivery of customer orders and project milestones, • Support the development and implementation of customer experience strategies, • Monitor service levels, gather customer feedback, and drive continuous improvement, • Resolve customer issues and escalations promptly and professionally, • Set, track, and act on KPIs to support team and departmental performance, • Run daily team catch ups and monthly team meetings to review progress and identify improvements, • Manage administrative tasks including absence reviews, return‑to‑work meetings, and probation reviews, • Coach and develop team members through regular reviews and structured development plans, • Complete monthly customer or site visits to strengthen relationships, • Collaborate with planning, scheduling, and commercial teams to optimise performance, • Analyse data to identify root causes, improve processes, and support decision‑making, • Support cross‑functional initiatives and provide departmental cover when required What The Client is Looking For • Demonstrable background in technical manufacturing project management is essential, • Strong leadership skills with the ability to motivate and influence teams, • Excellent communication skills and confidence engaging at all levels, • High energy, commercial awareness, and a passion for delivering great customer experiences, • Strong organisational skills with the ability to prioritise and act with urgency, • Analytical mindset with the ability to use data to drive improvements, • IT‑literate, with experience using Microsoft Office (SAP or Dynamics experience is a bonus), • A collaborative team player who builds strong relationships with stakeholders Benefits • 25 days holiday + bank holidays, • Standard employer pension, • Subsidised on‑site café, • Regular staff social events If you’re able to hit the ground running working with an established busy team, please forward your CV to Lucy for immediate consideration, I look forward to hearing from you

Service Manager Salary: £55,000 £60,000 DOE Location: Oldham, Manchester We are looking for an experienced Service Manager. The role will be responsible for developing spare parts kits, maintenance, repair, overhaul and lifecycle support services, while building the processes, controls and commercial structure of the service operation. This is a hands-on role suited to someone with strong technical, commercial and operational capability. Key Responsibilities for this Service Manager role: Set up and manage the Service & Lifecycle Support function. Establish Service as a standalone cost centre with revenue and margin ownership. Develop spare parts kits, service processes and quality controls. Implement pricing, KPIs and performance reporting. Manage service activity through existing teams initially, with future team growth. Ensure full quality compliance, traceability and documentation. Act as the main customer contact for service and aftermarket support. Requirementsfor this Service Manager role: Experience in service, aftermarket or maintenance management within engineering or manufacturing. Strong understanding of mechanical assemblies (valves preferred). Commercial awareness including pricing and cost control. Experience working within quality-controlled or regulated environments. Strong organisational and communication skills. Packagefor this Service Manager role: Salary: £55,000 £60,000 DOE Bonus: 10% annual (subject to KPI achievement) Pension: 4% employee / 4% employer contribution Holidays: 25 days plus bank holidays Hours: MonThurs: 07:45 16:30 Friday: 07:45 12:45 Click Apply, or contact Jamie Garcia - Courtice for more info: Thank you for your application. Due to the volume of applications, we cannot respond to everyone personally. If you haven't heard back within 5 working days, please assume your application has been unsuccessful. To view other vacancies, please visit our website. Ref: INDMAN TPBN1_UKTJ

JOB DESCRIPTION About the role Our Independent Living teams support older people living in their own homes by providing a warm and friendly housing management service. We have a new opportunity for an Independent Living Advisor to join our team in Manchester for 6 months. This full-time role is ideal for someone passionate about supporting older adults in maintaining their independence and well-being. Reporting to the Independent Living Manager, you will provide intensive housing management services to residents in our sheltered housing schemes. Your responsibilities will include building strong relationships with customers, supporting new residents during viewings and move-ins, and helping them understand their tenancy rights and responsibilities. You will also assist customers in accessing housing benefit support or financial advice, and make referrals for assistive technology, aids, and adaptations that promote independent living. Regular site inspections and health & safety checks will be part of your routine, along with monitoring contractor performance to ensure high standards are maintained. Your time will be primarily split between Auden Court, Manchester and Sweetbriar House, Shaw. The role requires flexibility to travel between local schemes and provide cover when required. For this reason, a full UK driving licence and access to a personal vehicle are essential. What we are looking for Experience working with older adults, promoting independence and community spirit Strong commitment to Equality and Diversity Adaptable communication skills, especially when explaining technical information Solid administrative and numeracy skills Ability to work independently and as part of a team Excellent verbal and written communication Proficiency in Microsoft Office Full UK driving licence and access to a vehicle What you will get in return Fixed Term Contract for 6 months, Monday - Friday 9 am - 5 pm Paid mileage: 45p per mile Company sick pay and life assurance (after qualifying period) Up to 9% matched pension contributions Lifestyle benefits portal: discounts at supermarkets, retailers, leisure activities & more Cycle to work scheme Simply Health cashback plan Employee Assistance Programme If you are interested in joining us and would like to apply for this position, please review the role profile to view all the key responsibilities and submit a copy of your CV. Offers are subject to satisfactory onboarding checks. This position will require a basic DBS check, which will be paid for by The Guinness Partnership. TGPCVL

Account Manager Salary: £45K + Double OTE Location: Manchester (hybrid) Role Profile You will be responsible for developing strategic relationships within existing clients. You will need to build and maintain these relationships, and those with end users, in order to gain an understanding of the client's business and to maximise the development of new business and retention of existing revenues. You will be fully accountable for activity and results within your base. Desirable Criteria WLR/SIP/NGN and associated tariffing Data connectivity (DSL, FTTC, EoFTTC, EFM, leased line, P2P, MPLS, SDWAN) UCaaS/PBX CCaaS/Contact Centre Hosted Managed Services, Private Cloud, Public Cloud IT Services -MS365, security, backup, DR/DRaaS Mobile devices, voice and data composites ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy

Operations Director - Public Sector Contact Centre Location:Hybrid UK North West, Scotland or North East £65,000 & £12,000 Bonus Contract Type: Permanent, Full‑Time About the Role We are seeking an experienced Operations Director to lead and oversee the delivery of large‑scale public sector contact centre operations. This is a senior leadership role with responsibility for operational excellence, service performance, and strategic transformation across complex, high‑volume citizen services. You will be accountable for the end‑to‑end operational delivery of contact centre and associated back‑office services, ensuring contractual, financial and service outcomes are consistently achieved while driving continuous improvement and innovation. This role suits a leader with proven experience operating within central or local government frameworks, regulated environments, and outcome‑based contracts. Key Responsibilities for this Operations Director role Provide strategic and operational leadership across multi‑site public sector contact centre operations Own delivery against service levels, KPIs, SLAs and contractual obligations Lead large, diverse operational teams including senior managers and functional heads Ensure strong governance, compliance and risk management aligned to public sector standards Drive operational efficiency, productivity and continuous improvement initiatives Oversee workforce planning, resource optimisation and demand forecasting Partner closely with Client Directors and public sector stakeholders to maintain trusted relationships Lead service mobilisation, transformation and change programmes Own operational financial performance, cost control and margin delivery Champion service quality, customer experience and colleague engagement Ensure readiness for audits, inspections and performance reviews About You Proven experience in a senior operational leadership role within public sector contact centres Strong background delivering large‑scale, high‑volume citizen services Demonstrable experience operating under public sector contracts and frameworks Excellent understanding of SLAs, KPIs, service credits and performance regimes Track record of leading complex, multi‑site operations Commercially astute with experience managing large operational budgets Confident engaging with senior public sector stakeholders and commissioners Experience of transformation, service improvement or technology‑enabled change Data‑driven decision‑maker with strong reporting and analytical capability A visible, credible leader with strong people‑management and engagement skills Desirable Experience NHS, DWP, Local Authority or wider Central Government experience Exposure to digital contact centre transformation or omni‑channel delivery Experience supporting mobilisation or scale‑up of public services Degree‑level education or equivalent operational experience Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

We're supporting one of our long-standing partners in their search for a Customer Services Manager with a construction background to join a fantastic team within the Passive Fire Protection industry. This is a key role within the company, where you’ll be responsible for leading the customer service function while also supporting the journey of new products from development through to market. You will collaborate with internal teams, external partners, and certification bodies to ensure that products meet industry standards and offer the highest levels of service. What You’ll Get • Competitive salary (increasing substantially after probationary period), • 33 days holiday (Inc BH’s), • Life Insurance x2 Salary, • Healthcare Cash Plan, • Company pension contribution, • The chance to gain IFE Level 2 & 3 qualifications in Passive Fire Protection About you • Experienced in customer service or product support, ideally within the construction or the fire protection industry, • Being highly organised, proactive and confident, you’ll be able to manage multiple priorities and deadlines, • A strong communicator with great people skills and a keen eye for detail, with good stakeholder management abilities, • Be used to seeing and interpreting technical data and documentation (CAD experience is a huge plus), • Naturally collaborative and solution-oriented and enthusiastic about team leadership, • Passionate about delivering excellent service and continuously raising standards About the role • As the Customer Service Manager, you’ll act as the link between technical product teams and the end customer, • Leading a small team, you’ll provide excellent customer service, and support product launches from a documentation and coordination perspective, • You’ll develop comprehensive, expert-level knowledge of an innovative product range, • Manage detailed documentation and collaborating with Sales, Marketing, Technical and Development teams, • Providing insightful technical advice and interpreting fire safety data for customers, • Maintain internal systems, including project management systems for planning and auditing fire tests and CRM systems., • Promptly handling customer queries, orders, quotes and ensuring high service standards, • Leading and mentoring the customer service team to deliver seamless customer experience, • Keeping the customer database highly organised and actively supporting engaging product launches, • Ensuring strict compliance with ISO 9001 and other quality standards, • Delivering impactful and informative training on new products and updates, • Driving continuous improvement in processes and service delivery About the company You'll join a highly reputable, innovative, and well-established global leader in passive fire protection. With a trusted brand and a forward-thinking product range, they’re known for their technical excellence, genuine customer care, and a supportive, values-led team culture. This is a business that invests in its people, its products, and its future. If you’re looking for a role where you can combine technical knowledge, customer service leadership, and cross-functional collaboration - this could be the perfect next step. Get in touch today to discuss in more detail

Sales Engineer - Scotland & Ireland Location: Field-based across Scotland & Ireland Salary: £45,000 + uncapped commission + company vehicle About the Company Our client is a leading specialist in precision measurement and metrology solutions, providing advanced equipment, software, and engineering services to a wide range of sectors including manufacturing, aerospace, automotive, and energy. The business is a trusted reseller and integration partner for major brands such as FARO, ROMER, PMT, Leica, and Aberlink, and is recognised for its expertise in portable and fixed coordinate measuring machines (CMMs), 3D scanners, laser trackers, and inspection software. With a dedicated demonstration and training facility, they deliver tailor-made metrology solutions supported by powerful software platforms including PolyWorks, Aberlink Inspect, PMT Inspect, and PCDmis, along with reverse engineering tools like WRAP, QuickSurface, and other leading applications. The team also partners with trusted technical support providers to ensure complete system integration and customer satisfaction. The Role We are recruiting a technically skilled Sales Engineer to cover Scotland & Republic of Ireland, responsible for developing sales across the company's full range of metrology products and software. This includes promoting and selling both new and ex-demonstration hardware such as: FARO, ROMER, and PMT Arms and CMMs FARO Focus and Leica laser trackers PMT CMMs, PMT Scanners, Leica Trackers, Scanalogy Scanners, and 3Devok Scanners Associated metrology software including PolyWorks, Aberlink, PMT Inspect, PCDmis, WRAP, and QuickSurface The role involves managing enquiries, delivering on-site demonstrations, following up on exhibition and marketing leads, and converting opportunities into sales with the support of an in-house sales and technical team. About You Background in technical sales or engineering, ideally within metrology, measurement, or industrial technology Confident communicator and presenter, able to simplify complex technical concepts Self-motivated and commercially aware with strong customer relationship skills Full driving licence and willingness to travel extensively across ROI and NI We Offer Salary: £45,000 Uncapped commission structure: 5% on all new sales (including accessories) 2.5% on office-generated opportunities requiring demo and close 5% on all show leads from your territory Company vehicle: Van provided during the initial 6-month probation period Comprehensive product and software training Ongoing technical and commercial support from a highly experienced team Additional Information 6-month probationary period applies Excellent earning potential with no cap on commissions Opportunity to grow your career within a rapidly expanding technology businessINDENG DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality

Customer Care Advisor - ASAP Location - Manchester - Parking Onsite - Hybrid working once competent in the role 3 days office and 2 days at home or can work 4 days per week. Salary - £30,000 Start date - ASAP Working Hours - Monday to Friday - 9am - 6pm - No Weekends Why Join Us? Our Client pride's themselves on delivering exceptional service to their customers. As a Customer Care Advisor, you'll be at the heart of their mission, helping new customers navigate the learning curve of being employed through a payroll company and resolving their issues efficiently. What You'll Do: • Build Relationships: Proactively nurture existing customer relationships with inspirational service over the phone and by email. * Resolve Issues: Address and resolve customer complaints quickly, ensuring satisfaction. * Communicate Effectively: Handle customer queries via phone, email, and written correspondence. * Ensure Compliance: Follow compliance processes to maintain service integrity. * Meet KPIs: Achieve targets such as one-call resolution, answering calls within a timeframe, and maintaining high-quality standards. Key Responsibilities: • Provide outstanding customer service on a day-to-day basis. * Monitor and ensure SLAs are met for all customers. * Develop and maintain effective communication channels with all departments. * Respond to email requests within 24 hours and ensure all customer queries are addressed promptly. What We're Looking For: • Customer Focused Individuals * Resilience * Attention to Detail: Meticulous in all tasks. * Enthusiasm to Learn: Keen for continual development. * Flexibility: Adaptable to undertake specific projects as required. * Brand Advocacy: Promote companies culture and values. Who You'll Work With: • External: Contractors, Customers, Agencies, Clients. * Internal: Customer Care Team Leaders, Customer Care Manager, All internal departments. Our Culture: • Flexible approach to work. * Desire to learn new skills and progress within the company. * Inspire colleagues by setting a great example. Ready to Make a Difference? Join us today and be a part of a team that values personal service and champions the self-employed. Apply now and help us continue to lead the market with exceptional customer care! Apply Today! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Customer Service Advisor Team Lead Salary: £14.60 per hour Location: Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Team Lead, working on a new desk with our client, Capgemini. In this role, you will be responsible for running the desk efficiently and effectively ensuring delivery targets are met. What you'll do Resolution of 1st line queries from customers and escalation to Ops Manager when appropriate Performance management of Customer Service Advisors, including conducting effective monthly 1-2-1s Conducting call monitoring each month, providing feedback sessions with each Customer Service Advisor Quality checking to ensure correct process and procedures are being adhered to, including promoting knowledge base usage on every call Day to day staff management of up to 15 Customer Service Advisors Staff training, coaching and development of Customer Service Advisors Daily / weekly / monthly reporting to Operations Managers Completion of mid and end of year appraisal, ensuring these are completed in provided time scalesWhat you'll bring Understanding and experience of team dynamics Flexible approach Professional manner which represents Company's values at all times Enthusiastic and confident with a "can do" attitude Team player with the ability to build relationships with both colleagues and external clients Resilient and focused on delivering good levels of service through the team High focus on innovation and automation resulting in increased efficiency If you're looking for fulfilling role helping your workforce to take a steppingstone into a career in technology, this could be your next move. Interested? Apply today

Professional Support Lawyer - Senior Associate Location: Manchester Contract: Full-time, Permanent Be part of something bigger at Markel Law ! At Markel, we believe the work we do genuinely matters. Our clients rely on us in moments that shape their businesses and their people. That's why we've built a culture grounded in curiosity, expertise and a collaborative spirit - one where talented lawyers can make a real impact as we continue to grow. Markel Law LLP is an SRA-regulated legal business specialising in civil, casualty, employment, commercial and regulatory law. From our offices in Manchester, Leeds, London and Croydon, over 60 specialist solicitors guide, defend and protect organisations across the UK. Our award-winning Legal Advice Line supports more than 200,000 callers a year, and our Business Hub is used daily by thousands of businesses looking for practical guidance. We're now looking for a talented Professional Support Lawyer (Employment Law) to join our exceptional Employment team of 21 lawyers based across Manchester and Croydon. The Role: Shape the future of Markel's Employment Law practice As our new PSL (Senior Associate), you'll play a pivotal role in keeping our teams at the forefront of legal developments. You'll combine deep technical expertise with a passion for knowledge sharing, building the tools, resources and insights that help our fee-earners and our clients thrive. The role will be to support the Employment practice by delivering high-quality legal know-how, training, and strategic insight. The role ensures the team stays ahead of fast-moving legislative and case-law developments while maintaining a best-in-class suite of precedents, tools, and client-facing materials. This is a role with genuine influence: you'll shape our legal know-how, drive innovative training programmes, and act as a trusted source of guidance on complex and emerging employment issues. What you'll be doing: Legal Knowledge & Research Track and interpret the latest legislation, case law and regulatory updates in employment law Produce clear, practical guidance notes across topics like unfair dismissal, discrimination, TUPE, whistleblowing and redundancy Draft and maintain our suite of precedents, including contracts, policies, settlement agreements and tribunal documents Support fee-earners with expert responses to complex or novel employment law queries Training & Development: Design and deliver training programmes for lawyers at all levels, from new joiners to senior associates Run engaging legal update sessions on new legislation, case law and HR trends Develop practical workshops on investigations, grievances, disciplinary procedures and tribunal preparation Knowledge Management: Lead the development and continuous improvement of our know-how systems and content libraries Create toolkits and checklists for processes such as redundancies, disciplinary procedures and TUPE transfers Work with our Knowledge Management teams to enhance knowledge capture and sharing Client & Business Development Support: Draft client briefings and alerts on employment law developments Support the delivery of client training programmes for HR leaders and managers Contribute to thought leadership on the big issues shaping the workplace - from hybrid working to AI in HR to DE&I trends Why Markel Law? At Markel Law, we're all about people. We believe in doing the right thing, supporting one another, and creating an environment where everyone can grow. You'll enjoy: Competitive starting salary, great annual bonus & benefits package 25 days holiday & bank holidays (ability to buy/sell extra) Excellent pension, private medical & dental cover Life assurance, income protection and travel insurance Flexible working options and genuine work-life balance A platform to shape and grow a nationally recognised practice Access to learning and development programmes to help you accelerate your career A collaborative, supportive team culture where your ideas genuinely matter We proudly support applicants seeking flexible working, and we are a Disability Confident Committed employer. If you need adjustments at any stage, we'll make it happen. Ready to shape the future of employment law at Markel? If you're excited by the opportunity to lead, influence and elevate our Employment Law practice, we'd love to hear from you. At Markel, we are all about the people , celebrating the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns. We will ensure that individuals are provided with any reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful TPBN1_UKTJ

Our Resident Service Associatewill support the Lettings Manager in the delivery of a high quality lettings and management service to our exciting portfolio of developments offering apartments under the Rent to Buy model, focusing on resident and community wellbeing. For over 20 years, Plumlife have been helping buyers with affordable homeownership while also providing high-quality sales and marketing, facilities management and lettings services to developers, local authorities and property companies. As well as selling hundreds of properties a year, we manage over 6,000 homes too. As a profit-for-purpose organisation, community is at the heart of everything we do, and were led by a purpose to help people and create great places to live. What youll be doing Support the marketing, letting and ongoing management of apartments, working closely with the marketing team to attract and retain residents Manage day-to-day lettings across a patch of properties, including advertising, maintaining listings, conducting viewings, applicant processing, tenancy sign-ups and deposit handling Carry out pre- and post-tenancy inspections, periodic property checks and ensure any follow-up actions are completed Build strong relationships with residents, providing a welcoming, safe and supportive experience Keep up to date with our offer and the wider market, confidently communicating this to prospective residents Monitor property standards, ensuring repairs (responsive, planned and void) are delivered to a high quality, on time and within budget Inspect communal areas regularly and report any issues Support wider team activity, including rent arrears follow-up, raising purchase orders and contributing to reporting Plan and deliver resident engagement events that help build community What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects. A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing A passion to advocate on behalf of people and communities A commitment to work in partnership with others for the benefit of Great Places A commitment to continuous learning and improvement Ability to work flexibly and when needed outside normal working hours to ensure service continuity An ability to work in uncertainty. What youll need Experience in Rent to Buy, market rent or estate agency Strong attention to detail, delivering a smooth and positive customer journey Ability to manage time effectively across multiple sites and priorities Good ICT skills and confidence using systems Understanding of marketing approaches for promoting developments A proactive, organised team player who can use their initiative Ability to work to deadlines and perform well under pressure Flexibility to support the wider team when needed The ability and willingness to work evenings and weekends, particularly during initial letting periods and to meet customer needs Flexibility to work across developments and from our Head Office in Didsbury as required Full driving licence and access to a vehicle This role is subject to a basic DBS check What we give you in return for your hard work and commitment Pension DC scheme (up to 10% contribution from both colleagues and Great Places) WPA Healthcare scheme starts at no contribution level with £1250 of savings available per year (option to increase & add family members) Ways of Working We offer some hybrid and flexible working Annual leave Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays Reward & Recognition You Count Rewards are individual rewards for going above & beyond Professional fees The business pays the cost of one professional role related membership fee for each colleague The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Wage Stream You can access savings opportunities and early access to wages Health and Wellbeing Initiatives Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. TPBN1_UKTJ

Repairs Hub Manager £58,697 per annum Manchester - Agile Full Time, Permanent Closing Date: 22nd April 2026 Support our communities. See the difference you can make in our city. At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth. We have an exciting position available for Repairs Hub Manager to join us! You’ll lead the multi-disciplinary Repairs Hub, delivering a best-in-class service focused on resolving issues at the first point of contact. You will enhance the customer experience through effective operational delivery, meeting both the practical and emotional needs of customers while driving efficiency and ensuring compliance with regulatory expectations. We’re looking for someone who can ensure One Manchester consistently meets the expectations of customers, communities and regulators through honest, transparent self-assessment and a commitment to delivering services that our customer loves. You’ll lead the Repairs Hub, embedding a customer-centric, right-first-time approach where every contact counts and ensuring resources are effectively scheduled and aligned to the Repairs Hub/Customer Contact operating model. What we’re looking for: * Experience of leading high performing teams to deliver exceptional levels of performance in a dynamic and challenging environment. * Excellent knowledge and understanding of technology and telephony systems utilised within a contact centre environment. * Knowledge and understanding of strategy, complaints, regulatory frameworks and customer experience practices communications. * Significant experience of delivering high levels of quality services and customer satisfaction in a multi-channelled contact centre. * Good understanding of social housing sector and associated regulations. * Experience of utilising data to interpret capacity and demand to make informed decisions regarding workforce management. * Significant management experience within a contact centre environment. Why take up the challenge with One Manchester? This really is a great place to work. We’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we’re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city. If this sounds like you then apply today, we’d love to hear from you! We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That’s not to say it’s not one our key priorities, it’s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We’re constantly evolving as a business to ensure we’re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in. In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation. One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role

We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. Remote Customer Service Advisor benefits: * 30 days paid annual leave (pro‑rata), rising with length of service * Pension scheme * Perkbox retail and online discounts * Employee Assistance Programme (24/7 support line) * No commute and reduced environmental impact * Real‑time support while working remotely * Flexible working patterns to support work‑life * Training is included to prepare you for this role Remote Customer Service Advisor role: As a Remote Customer Service Advisor, you will support customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. You will be fully trained, professionally supported and employed on a permanent contract with guaranteed hours Key Responsibilities • Respond to customer enquiries across phone, email, chat and multi‑channel platforms • Provide accurate information, resolve queries and deliver high‑quality customer service • Navigate multiple online systems to update customer records and manage cases • Follow all call handling, data protection and quality assurance guidelines • Demonstrate a “customer‑first” approach, ensuring positive engagement in all interactions • Escalate issues appropriately and follow required processes for complaints or safeguarding • Work autonomously in a remote setting, maintaining productivity and service levels • Attend mandatory training, coaching and performance feedback sessions • Being professional when supporting client brands and customer communities Provide officers with continuous updates to support situational awareness and operational safety. Remote Customer Service Advisor pay: £12.71 per hour