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Customer Care Adviser - Spanish & English Location: Canary Wharf, London Salary: £25,584 per year (Temp to Perm) Hours: 40 per week, 5 days between Mon-Sun, shifts between 8:00am - 10:00pm (Hybrid) About the Role We are looking for an energetic, Spanish & English-speaking Customer Care Advi

We are looking for a skilled Spanish Customer Service Representative to join their fun, dynamic and friendly team. This is a fantastic opportunity if you have worked in Customer Service or Customer Care seeking a challenge offering more variety using your Spanish. Assisting Spanish and English speak

Job Description: The Executive Collaboration Services (ECS) Regional Service Manager is a senior, customer-facing role responsible for driving executive effectiveness through strategic digital support across all Mars segments, based in the EU. As the counterpart to the US-based ECS lead, this role will build trusted relationships with senior leadership, acting as both a consultative advisor and a digital strategist. The ECS team is evolving beyond its legacy perception as a reactive "break-fix" support function. This role is critical in executing and advancing that transformation in the EU region, elevating ECS to be seen as a proactive, strategic partner that enables leaders to focus on what they do best. While break-fix support remains a component, the primary focus is on delivering greater value through technical consultancy, innovation, and executive engagement. This leader will manage a small team of 2–3 ECS Leads, providing guidance, coaching, and direction to enhance the quality and impact of services provided. In collaboration with internal teams across Mars Digital Technologies, Corporate Affairs, and Office Services, this role ensures seamless service delivery and drives continuous improvement across executive-facing experiences. What are we looking for? * Bachelor’s degree in information technology, Engineering, Communications, or related discipline OR equivalent professional experience. Master’s degree or recognised certifications (ITIL Foundation, PMP, Microsoft 365) strongly preferred. * Office-based in one of our EU or UK Digital hubs (Brussels, Paddington, or similar). Willing to travel 10–20 % across Europe, plus 1–2 global trips per year. * 5-7 years of experience in a management or supervisory role. 5 years in customer-facing IT support or digital consultancy, including 3+ years directly supporting C-suite or senior VPs in a large, multinational environment. * Demonstrated experience coaching or managing small technical teams and leading cross-functional project work. * Proven ability to influence, negotiate, and communicate with senior stakeholders, adjusting approach for cultural and situational nuance. * Fluent English (written & verbal). Proficiency in at least one additional EU language (e.g., French, German, Dutch, Spanish) is an advantage. * Minimum 5 years providing customer-facing end-user IT support, with preference to candidates who have experience supporting executives and senior leaders in large organisations. * Proven ability to read the room, calibrate communication style, and influence outcomes with board‑level stakeholders. * Organizationally and cross‑culturally savvy; adept at leveraging global networks to mobilise resources and deliver complex initiatives. * Track record of spotting white‑space opportunities and delivering innovations that boost executive productivity or reduce event risk (cite examples or metrics). * Intermediate proficiency in supporting end-user technologies in large global organisations (OS and application support, enterprise deployment, security and identity platforms). * Intermediate proficiency in the understanding of the design and support of audio-visual technologies utilised in corporate meeting spaces (hybrid meeting scenarios, including event-based deployments). * Advanced proficiency with the Microsoft 365 productivity platform required (Teams, OneDrive, SharePoint, Outlook, PowerPoint, Word, Excel, Viva). * Knowledge and experience in IT Service Management methodologies is an asset (eg. ITIL). Nice To Have, but Not Required * Intermediate proficiency utilising Microsoft Teams (or similar) as a broadcast or advanced meeting platform is preferred. * Experience in broadcasting, streaming, and videography is an asset. * Experience with Adobe suite of creative applications (Photoshop, Premiere), or similar platforms is an asset. * Experience in corporate communications, event management or related fields is an asset. What will be your key responsibilities? • Build strong, trust-based relationships with executive stakeholders across the Pet and Food segments, positioning ECS as a strategic partner and enabler of executive effectiveness., • Lead the execution of the updated ECS strategy in the EU region, with a focus on elevating ECS from tactical support to high-value digital consultancy., • Act as a key advisor on digital productivity, collaboration best practices, hybrid meetings and events, device strategy, executive digital experience, and information security., • Identify and lead both immediate and long-term technology initiatives to enhance executive digital capability, serving as project manager for delivery and adoption., • Champion the voice of the executive customer within Mars Digital Technologies, advocating for service delivery improvements through partnership with internal support teams., • Collaborate closely with Corporate Affairs to support executive communications, including live broadcasts, recorded content, and leadership summits, ensuring engaging, seamless experiences., • Lead the technical planning and delivery of high-profile events, advising on creative and technical enhancements and coordinating efforts across functions., • Provide executive IT support as needed for high-impact or coverage-related scenarios, modelling service excellence while mentoring and developing ECS Leads., • Contribute to the ongoing evolution of the ECS strategy by identifying regional innovation opportunities and recommending improvements that enhance service value and perception.What can you expect from Mars?, • Work with diverse and talented Associates, all guided by the Five Principles., • Join a purpose-driven company, where we’re striving to build the world we want tomorrow, today., • Best-in-class learning and development support from day one, including access to our in-house Mars University., • An industry-competitive salary and benefits package, including a company bonus. #TBDDT

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. Job Description THE POSITION: Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The position delivers industry-leading services, which include call center staffing for responding to product information requests, identifying and in-taking of adverse events and/or product quality issues, and medical writing. The role is home office based, (full-time position), ideally located in Poland, Ireland, the UK, Italy, Portugal, Germany or Spain and the job holder must be legally eligible to work in the European Union or in the UK ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by: • Translation of English documents into the target language or vice-versa, and delivering these translated responses either on the phone or in writing., • Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients., • Disseminate drug information either verbally or by written correspondence., • Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs. Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting. In addition to being fluent in safety terminology, the individual should be able to make accurate assessments regarding what information needs to be obtained and level or depth of information to be collected., • Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses., • Coordinate processes necessary for responding to quality-related complaints. This process may involve interactions with personnel in the following departments: Quality Assurance, Regulatory Affairs, and the complainant., • Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals., • Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support., • Medical Writing, • On-call responsibilities on an as assigned basis., • All other duties as assigned. Expectations Of The Job • Customer Services: Maintain and improve customer services associated with activity of the Medical Communications Call Centre., • Place of Work: Home Office or European Hub Office, • Hours: US working 9 hour shifts between 2pm and 2am CET Mon-Fri, might be asked to work on Bank Holidays if needed, for which will receive a day off in lieu, • Metrics: Maintain and contribute toward process improvement which positively impacts metrics associated with activities of the Medical Communications Call Centre; metrics are subject to change annually or more often as deemed necessary., • Travel: In general, this position does not travel; however, the incumbent will need to be able to travel up to 10%. Qualifications MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: • The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required., • Education: Life Sciences or healthcare degree or equivalent, • Experience and/or Training: Strong clinical background and excellent verbal/written communication skills., • Language: English C1 level is obligatory. In addition to mother tongue fluency in Spanish is essential., • Strong translation skills. Preferred Qualifications • Education: Preferred Pharma D / M Pharma but other degrees such as Master of Science (MSc) degree in Life Sciences or healthcare. Common examples include BSc. or MSc. in Pharmacy, BSc. Biomedical Sciences, BSc. Anatomy & Physiology, BSc. Health Science, BSc. Human Science,, • Experience and/or Training: Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing., • Language skills: fluent English along with Native Spanish., • Technology/Equipment: Computer proficiency in Microsoft Word, Excel, and other Window applications. The utilization of Medical Information Management Systems, Safety Databases, or equivalent., • Positive Attitude and Energy: Exhibits an upbeat attitude, a genuine interest in others, and a sense of humor. Energises others and heightens morale through her/his attitude., • Communication Skills: Possesses the ability to develop and articulate ideas and information that generate understanding and create a climate that motivates and encourages others to participate., • Innovator: Transforms creative ideas into original solutions that positively impact the company’s performance., • Highly Principled: Proves to be a professional of unquestionable integrity, credibility, and character who demonstrates high moral and ethical behavior Additional Information Patient Minded I act with the patient’s best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and hold myself accountable. Embrace Diversity I create an environment of awareness and respect. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful, and timely dialogue. Always Innovate I am bold and creative in everything I do. Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Follow us on ___ | ___At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. Job Description THE POSITION: Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The position delivers industry-leading services, which include call center staffing for responding to product information requests, identifying and in-taking of adverse events and/or product quality issues, and medical writing. The role is home office based, (full-time position), ideally located in Poland, Ireland, the UK, Italy, Portugal, Germany or Spain and the job holder must be legally eligible to work in the European Union or in the UK ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by: • Translation of English documents into the target language or vice-versa, and delivering these translated responses either on the phone or in writing., • Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients., • Disseminate drug information either verbally or by written correspondence., • Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs. Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting. In addition to being fluent in safety terminology, the individual should be able to make accurate assessments regarding what information needs to be obtained and level or depth of information to be collected., • Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses., • Coordinate processes necessary for responding to quality-related complaints. This process may involve interactions with personnel in the following departments: Quality Assurance, Regulatory Affairs, and the complainant., • Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals., • Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support., • Medical Writing, • On-call responsibilities on an as assigned basis., • All other duties as assigned. Expectations Of The Job • Customer Services: Maintain and improve customer services associated with activity of the Medical Communications Call Centre., • Place of Work: Home Office or European Hub Office, • Hours: US working 9 hour shifts between 2pm and 2am CET Mon-Fri, might be asked to work on Bank Holidays if needed, for which will receive a day off in lieu, • Metrics: Maintain and contribute toward process improvement which positively impacts metrics associated with activities of the Medical Communications Call Centre; metrics are subject to change annually or more often as deemed necessary., • Travel: In general, this position does not travel; however, the incumbent will need to be able to travel up to 10%. Qualifications MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: • The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required., • Education: Life Sciences or healthcare degree or equivalent, • Experience and/or Training: Strong clinical background and excellent verbal/written communication skills., • Language: English C1 level is obligatory. In addition to mother tongue fluency in Spanish is essential., • Strong translation skills. Preferred Qualifications • Education: Preferred Pharma D / M Pharma but other degrees such as Master of Science (MSc) degree in Life Sciences or healthcare. Common examples include BSc. or MSc. in Pharmacy, BSc. Biomedical Sciences, BSc. Anatomy & Physiology, BSc. Health Science, BSc. Human Science,, • Experience and/or Training: Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing., • Language skills: fluent English along with Native Spanish., • Technology/Equipment: Computer proficiency in Microsoft Word, Excel, and other Window applications. The utilization of Medical Information Management Systems, Safety Databases, or equivalent., • Positive Attitude and Energy: Exhibits an upbeat attitude, a genuine interest in others, and a sense of humor. Energises others and heightens morale through her/his attitude., • Communication Skills: Possesses the ability to develop and articulate ideas and information that generate understanding and create a climate that motivates and encourages others to participate., • Innovator: Transforms creative ideas into original solutions that positively impact the company’s performance., • Highly Principled: Proves to be a professional of unquestionable integrity, credibility, and character who demonstrates high moral and ethical behavior Additional Information Patient Minded I act with the patient’s best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and hold myself accountable. Embrace Diversity I create an environment of awareness and respect. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful, and timely dialogue. Always Innovate I am bold and creative in everything I do. Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Follow us on |

Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Qualifications: 1. Hotel Director/Hotel General Manager background in a 4- or 5-star hotel, 2. 2-3yrs of hotelier experience, 3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German) Duties and Responsibilities: 1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments., 2. Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience., 3. Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation., 4. Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products., 5. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met., 6. Comprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance

The Executive Collaboration Services (ECS) Regional Service Manager is a senior, customer-facing role responsible for driving executive effectiveness through strategic digital support across all Mars segments, based in the EU. As the counterpart to the US-based ECS lead, this role will build trusted relationships with senior leadership, acting as both a consultative advisor and a digital strategist. The ECS team is evolving beyond its legacy perception as a reactive "break-fix" support function. This role is critical in executing and advancing that transformation in the EU region, elevating ECS to be seen as a proactive, strategic partner that enables leaders to focus on what they do best. While break-fix support remains a component, the primary focus is on delivering greater value through technical consultancy, innovation, and executive engagement. This leader will manage a small team of 2–3 ECS Leads, providing guidance, coaching, and direction to enhance the quality and impact of services provided. In collaboration with internal teams across Mars Digital Technologies, Corporate Affairs, and Office Services, this role ensures seamless service delivery and drives continuous improvement across executive-facing experiences. What are we looking for? • Bachelor’s degree in information technology, Engineering, Communications, or related discipline OR equivalent professional experience. Master’s degree or recognised certifications (ITIL Foundation, PMP, Microsoft 365) strongly preferred., • Office-based in one of our EU or UK Digital hubs (Brussels, Paddington, or similar). Willing to travel 10–20 % across Europe, plus 1–2 global trips per year., • 5-7 years of experience in a management or supervisory role. 5 years in customer-facing IT support or digital consultancy, including 3+ years directly supporting C-suite or senior VPs in a large, multinational environment., • Demonstrated experience coaching or managing small technical teams and leading cross-functional project work., • Proven ability to influence, negotiate, and communicate with senior stakeholders, adjusting approach for cultural and situational nuance., • Fluent English (written & verbal). Proficiency in at least one additional EU language (e.g., French, German, Dutch, Spanish) is an advantage., • Minimum 5 years providing customer-facing end-user IT support, with preference to candidates who have experience supporting executives and senior leaders in large organisations., • Proven ability to read the room, calibrate communication style, and influence outcomes with board‑level stakeholders., • Organizationally and cross‑culturally savvy; adept at leveraging global networks to mobilise resources and deliver complex initiatives., • Track record of spotting white‑space opportunities and delivering innovations that boost executive productivity or reduce event risk (cite examples or metrics)., • Intermediate proficiency in supporting end-user technologies in large global organisations (OS and application support, enterprise deployment, security and identity platforms)., • Intermediate proficiency in the understanding of the design and support of audio-visual technologies utilised in corporate meeting spaces (hybrid meeting scenarios, including event-based deployments)., • Advanced proficiency with the Microsoft 365 productivity platform required (Teams, OneDrive, SharePoint, Outlook, PowerPoint, Word, Excel, Viva)., • Knowledge and experience in IT Service Management methodologies is an asset (eg. ITIL). Nice To Have, but Not Required • Intermediate proficiency utilising Microsoft Teams (or similar) as a broadcast or advanced meeting platform is preferred., • Experience in broadcasting, streaming, and videography is an asset., • Experience with Adobe suite of creative applications (Photoshop, Premiere), or similar platforms is an asset., • Experience in corporate communications, event management or related fields is an asset. What will be your key responsibilities? • Build strong, trust-based relationships with executive stakeholders across the Pet and Food segments, positioning ECS as a strategic partner and enabler of executive effectiveness., • Lead the execution of the updated ECS strategy in the EU region, with a focus on elevating ECS from tactical support to high-value digital consultancy., • Act as a key advisor on digital productivity, collaboration best practices, hybrid meetings and events, device strategy, executive digital experience, and information security., • Identify and lead both immediate and long-term technology initiatives to enhance executive digital capability, serving as project manager for delivery and adoption., • Champion the voice of the executive customer within Mars Digital Technologies, advocating for service delivery improvements through partnership with internal support teams., • Collaborate closely with Corporate Affairs to support executive communications, including live broadcasts, recorded content, and leadership summits, ensuring engaging, seamless experiences., • Lead the technical planning and delivery of high-profile events, advising on creative and technical enhancements and coordinating efforts across functions., • Provide executive IT support as needed for high-impact or coverage-related scenarios, modelling service excellence while mentoring and developing ECS Leads., • Contribute to the ongoing evolution of the ECS strategy by identifying regional innovation opportunities and recommending improvements that enhance service value and perception. What can you expect from Mars? • Work with diverse and talented Associates, all guided by the Five Principles., • Join a purpose-driven company, where we’re striving to build the world we want tomorrow, today., • Best-in-class learning and development support from day one, including access to our in-house Mars University., • An industry-competitive salary and benefits package, including a company bonus. #TBDDT

About Us: Rizing, a Wipro Company, specializes in SAP® consulting for Fashion, Retail and Consumer Industries. We offer complete solutions on SAP S/4HANA® for Fashion and SAP S/4HANA® Retail, tailored to apparel, footwear, fashion, and retail companies. Rizing’s global presence and deep industry expertise, makes us a market leader in the SAP S/4 Fashion and Retail space, with successful SAP implementations in over 50 countries. Description: The Solution Architect is responsible for the overall solution design based on the business, functional and technical requirements coming from an enterprise-scale customer within the Fashion & Lifestyle industry. The solutions must satisfy business problems and meet the customer organization’s objectives, goals and budget. He/she should possess a deep knowledge of the industry and all related processes and possess the capability of articulating the business and technical requirements of the customer in a way that all stakeholders can understand. The Solution Architect provides technology direction from Industry specific or new offering perspectives to the customer and internal teams Essential Functions: • Work on multiple projects simultaneously or one large-scale project., • Take overall responsibility for the proposed solution by working with the Project Leads to design each aspect of the solution. Engage with the customer by: • Providing industry specific solutions and best practices knowledge to customers., • Ensuring that solutions, implementation and other relevant methodologies and tools are deployed efficiently in customer strategic workshops and deliveries and ensure that these solutions are delivered on time and are of the highest quality., • Understanding customer requirements and assist in selling additional business. Work closely with Rizing sales force to create and define consulting projects and ensure that the customer's overall business objectives and needs are translated into well-defined and justified projects. This includes preparing work plans and contributing to proposals that describe the process used to meet the customer's needs and include deliverables, timelines and estimates of the costs and resources required., • Demonstrating creativity and thought leadership and use experience in substantiating the proposed solutions to the client., • Acting as a key customer contact and exercise authority appropriate to particular customer requests commensurate with customer expectations of decision-making and consistent with Rizing policies and practices., • Maintaining and expanding customer contact at a high level and building credible relationships with key customer personnel., • Contributing to consulting projects by analyzing client's business processes and designing the appropriate solution. Move logically and creatively from facts to conclusions., • Conducting strategic level workshops with customers to drive an IT solution for acceptance., • Developing solution framework and implementation plan to achieve customer’s business targets. Provide Leadership by: • For assigned area, overseeing all project activities leading to the implementation of the solution designed., • Providing guidance and direction on Enterprise Applications/Technology to customer and employees., • Working with all stake holders of a given project to ensure seamless and successful delivery of services to the customer., • Informing the relevant country organizations of customer needs/trends in the marketplace and alerting them to potential long-term opportunities., • Working with the Project Manager/Consulting Manager and Project Leads in drafting the project plan (scope, effort, deliverables, timelines and resources), assisting in identifying and recruiting team members, and preparing and assisting in the preparation of individual work plans., • Research on new technologies and tools to accelerate the solution development & implementation. Help upgrade existing frameworks to satisfy current needs of the organization., • Participate in pre-sales engagements, demonstrating the ability to connect with customers when discussing best industry practices and appropriate technology solutions., • Interact with Rizing country organizations as appropriate, to deploy the requisite expertise on the engagement team to address specific customer needs in a timely and efficient manner., • Be a role model and coach for team members by playing a mentor role. Identify and nominate necessary training for the development and upskilling of Rizing’s resources., • Document and disseminate knowledge within organization and conduct regular subject matter training (classroom, virtual connect sessions, etc)., • Provide meaningful feedback on the overall performance of project team members., • Work with the Management Team to secure Rizing’s current & future strategy, and its execution., • Champion Rizing’s methodologies and suggest processes improvements required to sustain and improve the operations of the organization., • Propagate and champion Rizing’s culture within all levels of the organization., • Perform any additional duties commensurate with the current role, as and when required by the management., • Performs other duties as required. Required Qualifications: • General degree or equivalent/recognized professional qualifications., • Deep understanding of cross-functional processes of enterprise applications or multiple technology platform proficiency with at least 10-12 years of functional and technical experience and industry knowledge., • Possess a thorough understanding of integrated business environments with a deep understanding of the Fashion and Lifestyle industry., • Knowledge and experience in the attune implementation methodology., • A minimum of 2 complete project life cycles in a Architecting role, with customer engagement. Desired Qualifications: • Deep proficiency in OTC/SD, MM/P2P, Retail functional area, • Domain knowledge in the Fashion and Lifestyle industry, • Experience in playing lead roles within the OTC/SD, MM/P2P and Retail functional area, • Experience in working in a Consultancy firm is an added advantage, • Lateral knowledge of all complementary modules, especially related to the cross modular integrations, • Minimum of 6 full cycle implementations, with at least 2 being S/4 HANA Implementations, • Fluent in English (Proficiency in other languages such as German, Dutch, Italian, French, Spanish, Portuguese are an added advantage), • Experience in FIORI, working with the apps within the OTC/SD, MM/P2P and Retail areas, • Knowledge and business experience in working in Order Intake, Orderbook Management and Order Fulfilment teams would be added advantages Knowledge, Skills, and Abilities (KSAs): • Be familiar and updated with state-of-the-art Technology trends., • Excellent communication skills. Ability to articulate ideas and opinions to all stakeholders., • Be result oriented, with an ability to lead and work in teams - interpersonal skills are essential., • Leadership capabilities, result orientation, conceptual thinking, and innovative mindset., • Ability and willingness to take on new initiatives/technologies., • Excellent influencing and persuasion skills with customers and internal project teams and management., • Strong customer service orientation. EEO Statement Rizing is committed to providing a workplace free from discrimination or harassment. We expect every member of the Rizing family to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve. Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.

PLEASE NOTE - APPLICANTS MUST BE ABLE TO SPEAK ENGLISH AND SPANISH Are you passionate about digital products, data integration, and making a global impact? Do you thrive in a role where technical acumen meets customer advocacy? Ready to take ownership of a regional portfolio with global visibility? Our client is on the lookout for a Product Manager with a flair for leading data-driven digital platforms across Latin America, Europe, and the UAE. This is a rare opportunity to play a pivotal role in shaping employee benefits and insurance solutions for an established global ecosystem – while working at the intersection of innovation, customer success, and stakeholder collaboration. Why This Role is Great • Own the Vision – Take charge of the product roadmap for key regional platforms and steer their development in line with wider global goals., • Shape the Future of Data Integration – Be the driving force behind scalable, secure, and innovative data integrations with external providers and partners., • Connect Strategy with Execution – Work directly with engineering, data, and UX teams to bring brilliant ideas to life., • Voice of the Customer – Represent the needs of regional customers and ensure their priorities are embedded in every development sprint., • Cross-Functional Influence – Collaborate with marketing, delivery, and change teams to ensure seamless rollouts and compelling communications., • Stay Ahead of the Curve – Tap into market insights and regulatory shifts to evolve product strategy and maintain competitive edge., • Global Platform, Local Impact – Enjoy the challenge of balancing international vision with country-specific requirements. About You You're someone who loves solving complex product challenges and thrives in multi-stakeholder environments. In this role, you'll: • Build on your experience with data integrations, APIs, or similar technologies., • Use your Spanish language fluency to connect with customers across Latin America., • Leverage your knowledge of financial services, employee benefits, or insurance to inform strategic decisions., • Work with cloud-based platforms, data protocols, and compliance frameworks like GDPR, HIPAA, or SOC 2., • Champion great user experiences by effectively translating between customer needs and UX delivery. Your Wishlist of Skills We’re excited to hear from people who can bring some or all of the following: • A background in product management (2+ years if degree-qualified; 5+ years otherwise)., • Solid understanding of technical product lifecycles, particularly around data integration and API strategy., • Strong stakeholder engagement and communication skills – you know how to turn technical speak into business value., • Analytical mindset, with a passion for metrics, insights, and iterative improvement., • Experience working in agile environments and communicating with delivery teams, ideally across multiple time zones. What’s In It For You? • Make a Global Impact – Influence platforms used across continents and shape regional experiences., • Flexible Working – While occasional out-of-hours calls and travel may be needed, flexibility is built in., • Career Growth – Access to professional development opportunities and the potential to grow your role within a larger global business., • Innovative Culture – Work in an organisation that values technology and puts customer-centric innovation first. Inclusion and Diversity We and our client are committed to creating inclusive workplaces where everyone feels valued. We encourage applicants from all backgrounds, communities, and industries – including those with transferable skills – to apply. If you're excited about this opportunity but don't meet every requirement, we still want to hear from you. Ready to lead regional innovation on a global stage? Apply now and bring your expertise in product management, customer insight, and technical delivery to a high-impact, purpose-driven team.

Your new company A globally recognised, market-leading business dedicated to delivering innovative and high-quality experiences within the travel sector. Renowned for its strategic partnerships and customer-first mindset, the organisation continues to expand and evolve, setting new standards in its industry through continuous innovation. Your new role An exciting opportunity to join a dynamic and expanding international legal team in a newly created role. The successful candidate will play a key role in supporting a broad spectrum of commercial and operational legal matters across a global portfolio, with a strong focus on client-facing agreements. This position is ideal for someone who thrives in a fast-paced, multi-jurisdictional environment and values collaboration, autonomy, and continuous improvement. Responsibilities • Draft, review, and negotiate various commercial agreements, such as NDAs, T&Cs, technology, partnership, supplier, service, vendor and licencing agreements., • Provide legal guidance in areas including IP, data privacy, regulatory compliance and dispute resolution., • Partner with internal teams to ensure legal input aligns with business goals and product/service development., • Conduct legal research and risk assessments across multiple jurisdictions to support strategic decisions., • Act as the primary legal contact for designated departments and coordinate with external counsel on international matters., • Legal qualification in a Commonwealth or U.S. jurisdiction, 5-7 PQE as a guideline., • Strong background in complex commercial contract negotiation and drafting in an international organisation., • Proficiency in Spanish or Portuguese/ supporting LATAM preferred., • Salary up to £78,000, with some potential flexibility and a 10% bonus, • 25 days annual leave + bank holidays, • Pension, private medical, life assurance, • 8 weeks per year work abroad scheme If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Permanent Vacancy – Account Coordinator (German) Location: Watford, WD18 (Hybrid) Duration: Permanent Salary: from £28,000 to £30,000 Hours: Monday to Friday, 8am-4pm The position will build and maintain strong client relationships by serving as the lead point of contact for dedicated customers. Main duties: • Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunities, • Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth, • Monitor service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business, • Evaluate the customer’s current service plan and provide recommendations based on the client’s needs and suite of products, • Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use usage of Partner Place, • Partner and understand internal departments, processes, and stakeholders. This includes, but not limited to, Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections, • Collaborate with Sales team to identify upsell opportunities, and referrals while keeping customers satisfied and engaged with the current product portfolio, • Assess client needs and find creative solutions to assist and manage challenging customers’ requests and escalation Criteria: • Fluent to a business proficiency, both written and spoken, in German, • Experience in customer services or a client coordination role, • It would be highly advantageous if candidates had additional language skills in either Spanish, Italian, French, Polish, Hebrew or Dutch but this is not essential The company offers 33 days’ holiday including bank holidays, free eye tests, opportunities for internal progression and other additional benefits including hybrid working. Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

Our client is a leading Software Development organization The company provides DevOps solutions to thousands of customers, including the majority of the Fortune 100s, transforming how software flows from code to production. We’re looking for a Senior Solutions Engineer fluent in English, with deep DevOps expertise and a passion for customer success. Location: London, King's Cross Hybrid: 3 days in-office, 2 days remote What You’ll Do • Architect tailored DevOps solutions for enterprise clients, • Deliver technical demos, POVs, and training sessions in English & Spanish, • Guide customers from pre-sales to post-sales with seamless transitions, • Represent us at industry events and respond to RFPs/RFIs, • Stay sharp on DevSecOps trends and cloud-native architectures What You Bring • 7+ years in technical sales or presales (MEDDPICC is a plus), • Hands-on with Docker, Kubernetes, CI/CD, Git, Linux, and cloud platforms (AWS, Azure, GCP), • Strong communicator with a customer-first mindset, • Experience building scalable pipelines and microservice Ready to shape the future of software delivery? Apply now and let’s build something extraordinary.

Are you passionate about digital products, data integration, and making a global impact? Do you thrive in a role where technical acumen meets customer advocacy? Ready to take ownership of a regional portfolio with global visibility? Our client is on the lookout for a Product Manager with a flair for leading data-driven digital platforms across Latin America, Europe, and the UAE. This is a rare opportunity to play a pivotal role in shaping employee benefits and insurance solutions for an established global ecosystem – while working at the intersection of innovation, customer success, and stakeholder collaboration. Why This Role is Great • Own the Vision – Take charge of the product roadmap for key regional platforms and steer their development in line with wider global goals., • Shape the Future of Data Integration – Be the driving force behind scalable, secure, and innovative data integrations with external providers and partners., • Connect Strategy with Execution – Work directly with engineering, data, and UX teams to bring brilliant ideas to life., • Voice of the Customer – Represent the needs of regional customers and ensure their priorities are embedded in every development sprint., • Cross-Functional Influence – Collaborate with marketing, delivery, and change teams to ensure seamless rollouts and compelling communications., • Stay Ahead of the Curve – Tap into market insights and regulatory shifts to evolve product strategy and maintain competitive edge., • Global Platform, Local Impact – Enjoy the challenge of balancing international vision with country-specific requirements. About You You're someone who loves solving complex product challenges and thrives in multi-stakeholder environments. In this role, you'll: • Build on your experience with data integrations, APIs, or similar technologies., • Use your Spanish language fluency to connect with customers across Latin America., • Leverage your knowledge of financial services, employee benefits, or insurance to inform strategic decisions., • Work with cloud-based platforms, data protocols, and compliance frameworks like GDPR, HIPAA, or SOC 2., • Champion great user experiences by effectively translating between customer needs and UX delivery. Your Wishlist of Skills We’re excited to hear from people who can bring some or all of the following: • A background in product management (2+ years if degree-qualified; 5+ years otherwise)., • Solid understanding of technical product lifecycles, particularly around data integration and API strategy., • Strong stakeholder engagement and communication skills – you know how to turn technical speak into business value., • Analytical mindset, with a passion for metrics, insights, and iterative improvement., • Experience working in agile environments and communicating with delivery teams, ideally across multiple time zones. What’s In It For You? • Make a Global Impact – Influence platforms used across continents and shape regional experiences., • Flexible Working – While occasional out-of-hours calls and travel may be needed, flexibility is built in., • Career Growth – Access to professional development opportunities and the potential to grow your role within a larger global business., • Innovative Culture – Work in an organisation that values technology and puts customer-centric innovation first. Inclusion and Diversity We and our client are committed to creating inclusive workplaces where everyone feels valued. We encourage applicants from all backgrounds, communities, and industries – including those with transferable skills – to apply. If you're excited about this opportunity but don't meet every requirement, we still want to hear from you. Ready to lead regional innovation on a global stage? Apply now and bring your expertise in product management, customer insight, and technical delivery to a high-impact, purpose-driven team.

The company is open to the product sector, as long as you have experience working with Spanish retailers. The account coordinator manages customer and operational transactions in partnership with high profile retail accounts across Spain. You’ll be responsible for all aspects of account managemen

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You will have excellent verbal and written communication skills in Spanish and will ideally speak a third European language in addition to English.

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Customer Success Manager – Italian & Spanish (French a Plus!). Customer Success Manager – Italian & Spanish (French a Plus!). Customer Success Manager – Italian & Spanish (French a Plus!).

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