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Reporting to: Technical Manager Department: Service Location: South (Surrey, Oxfordshire & Berkshire) / London Area Contract Type: Permanent Employment Type: Full-Time (40hrs p/w) Salary: Competitive + package PURPOSE OF THE ROLE: The purpose of this role is to provide strategic and technical support for fire detection and life safety systems, ensuring all works and documentation meet compliance, safety, and quality standards. The role contributes to the organisation by maintaining high standards of service delivery, supporting engineers and subcontractors, and ensuring the reliable operation of complex fire safety systems across client sites. KEY RESPONSIBILITIES: Strategic / Technical Support • Provide strategic customer and engineer technical support for fire detection and life safety systems., • Review and interpret client requirements, ensuring alignment with BS5839-1 and other relevant standards., • Prepare and manage service remedials, including quotations, mobilisation, and project tracking., • Write task-specific technical RAMS (Risk Assessments and Method Statements) including isolation/reinstatement procedures., • Conduct and document site audits, H&S inspections, and system compliance reviews., • Carry out site surveys and produce detailed technical reports., • Organise, manage, and inspect sub-contractors’ work to ensure quality and compliance., • Review job reports and authorise sign-off following verification of completion and quality standards. Systems and Tools • Utilise fire alarm configuration tools to assist with technical enquiries and RAMS development., • Review cause & effect (C&E) matrixes to ensure correct system operation and configuration. Work Environment 50% office-based and 50% site-based, with flexibility to meet project and client demands. SKILLS, KNOWLEDGE & EXPERIENCE: Technical Skills • In-depth knowledge of Fire Detection Systems in accordance with BS5839-1 (essential) and BS6266 (preferred)., • Proficiency with large networked fire detection systems and associated configuration tools., • Strong ability to write technical RAMS and develop isolation/reinstatement procedures., • Understanding and interpretation of C&E matrixes., • Experience with VESDA, Gas Suppression, Emergency Voice Communication, and Fire Damper systems., • Electrical knowledge to BS7671 (preferred)., • Mechanical systems understanding (preferred)., • Excellent communication and technical writing ability., • Strong organisational and planning skills with attention to detail., • Analytical and problem-solving mindset., • Ability to work independently and collaboratively across multiple teams., • Proven experience in fire alarm systems and life safety compliance., • Recognised fire alarm and suppression system qualifications., • Additional electrical or mechanical qualifications advantageous. PERSON SPECIFICATION: • Collaborative – works effectively with engineers, clients, and subcontractors., • Proactive – anticipates issues and implements preventive actions., • Detail-Oriented – ensures accuracy in compliance, documentation, and technical writing., • Accountable – takes ownership of projects, site audits, and technical deliverables., • Safety-Conscious – promotes and enforces health and safety best practices., • Customer-Focused – maintains professional communication and delivers high-quality service outcomes., • Analytical – able to interpret technical data, identify risks, and propose solutions. PERFORMANCE MEASURES • Compliance Accuracy: Quality and accuracy of compliance reviews and documentation., • RAMS Quality: Technical completeness and clarity of RAMS and procedures produced., • Service Delivery: Timeliness and effectiveness of remedials, mobilisation, and project delivery., • Audit Results: Outcomes of internal and external site and H&S audits., • Customer Satisfaction: Feedback from clients and internal teams., • System Reliability: Reduction in faults, call-backs, and non-compliance issues., • Team Support Effectiveness: Responsiveness and quality of technical support to engineers and subcontractors.

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