E-COMMERCE OFFICE ASSISTANT
12 days ago
Willenhall
Order Processing & Customer Support Administrator Location: Office-based Hours: Monday to Friday, 9:00am - 5:00pm (7.5 hours per day) Job Type: Full-time, long-term position Salary: Competitive (DOE) About the Role We are seeking a highly organised and detail‑focused individual to join our team in a full‑time, long‑term role. This position plays a key part in ensuring customer orders are processed accurately, finished products meet strict quality standards, and customers receive excellent communication throughout their order journey. This is an office-based role requiring sustained focus and attention to detail. There is an opportunity for career progression based on performance. Key Duties & Responsibilities Carefully read email threads to fully understand customer specifications and requirements Pay close attention to small but critical details such as deadlines, shipping addresses, colours, designs, alignment, and special requests Quality-check finished products to ensure they meet strict standards Assemble, package, label, and prepare orders securely for shipment Book shipments with couriers, track deliveries, and resolve any delivery issues Keep customers updated on the status of their orders Respond to customer enquiries via email and phone, including troubleshooting, delivery issues, and return requests Take photos and videos of finished products when required Assist with daily office and administrative tasks Maintain a clean, organised, and tidy work environment Additional Responsibilities Complete and maintain accurate documentation Keep records of invoices and quotations Enter information into internal knowledge bases Perform data entry using Microsoft Excel and Google Sheets Carry out stock checks when required Support other team members as needed Ensure the office remains organised and presentable at all times Skills & Experience Required Exceptional attention to detail - this is critical for success in the role Ability to spot small errors such as misspellings, colour discrepancies, subtle blemishes, or deviations from customer specifications Excellent written and verbal communication skills (email and phone) Strong computer skills, including Microsoft Word, Microsoft Excel, and Google Sheets Previous experience in an e‑commerce environment (minimum 1 year preferred) Ability to work independently while managing multiple tasks accurately Reliable, organised, and proactive approach to work What We Offer Full-time, stable, long-term employment Regular working hours with no weekend work Opportunity for career development and progression Supportive team environment The Best Connection is acting as an Employment Business in relation to this vacancy