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LMS & Training Manager Gerrards Cross - Hybrid Maternity Leave - 1 year Do you want to help shape software that affects thousands of lives? Who are we? We are ranked as the UK’s #1 construction specific software player and our mission is simple; to provide market leading end-to-end software solutions to the construction and construction like industries across the entire build life cycle. If you are looking to build an exceptional career with an award-winning company you’ve come to the right place. Our teams are based in the UK, Europe, and India, working on products that are used on a global scale. We have a clear and defined road map to deliver over the next 3 years, which is centred around a large-scale digital transformation as well as continuing our growth and expansion. We embrace diversity and equality and want our employees to be comfortable bringing their whole selves to work. We are committed to building a team with a variety of backgrounds, skills and views. Creating a culture of Equality isn’t just the right thing to do, it improves every aspect of our business. Role Overview The Causeway Adoption team is committed to ensuring that our customers derive maximum value from our solutions. The LMS & Training Manager leads the design, delivery, and continuous improvement of the organisation’s training strategy — overseeing learning systems, training content, and external partnerships to deliver a consistent, high-quality learning experience across all products and teams. This role plays a critical part in shaping a scalable, forward-thinking approach that supports both product adoption and employee development. This is a one-year contract — an exciting opportunity to make a real impact on how Causeway delivers learning at scale. We are open to candidates at different stages of their career: a junior hire will be supported and mentored to grow into strategic responsibilities over time, while a more experienced candidate will take full ownership from day one. Either way, you will leave this mission with significantly expanded skills, a tangible portfolio of work, and a clear step-up in your career. Key Responsibilities · Define and maintain a company-wide training programme aligned with organisational goals and growth plans, with particular focus on supporting CausewayOne adoption and new product launches · Manage Causeway Learn (our LMS), staying current with best practices and driving innovation in delivery tools and technologies · Oversee training content development across all products, working closely with Product teams to ensure quality, accuracy, and consistency · Coordinate external training consultants and manage relationships with training providers · Build and maintain sales enablement assets (training catalogue, pricing, pitch materials) to support the commercial promotion of Causeway’s training offering and drive client adoption · Monitor training effectiveness and oversee day-to-day operations, implementing improvements based on feedback and data · Lead the launch and growth of Certifier, Causeway's credential platform, managing a three-tier certification programme (Functional, Role, and Expert) with structured learning paths for each level · Build and nurture a CausewayOne user community through targeted social media engagement, content, and campaigns — powered by the Certifier certification programme Skills & Experience · Some experience in training, learning & development, or a similar role — junior to senior level considered; software or SaaS background is a plus · Strong organisational skills; project management or stakeholder coordination experience is desirable · Familiarity with or hands-on experience of Learning Management Systems (LMS), ideally Causeway Learn · Ability to develop and implement scalable training strategies and structure high-quality content for in-person and digital delivery · Strong communication and stakeholder management skills, with the ability to engage audiences at all levels · Analytical mindset with the ability to assess training effectiveness and drive continuous improvement · Comfortable working across multiple teams in a fast-paced environment; exposure to Product, Sales, or external vendors is a plus · Passionate about customer learning and enablement, with familiarity with content creation tools and AI-driven learning solutions What You'll Gain · Hands-on experience shaping a training function from the ground up — strategy, systems, and content · Hands-on ownership of Causeway Learn, shaping how learning is delivered across the entire Causeway organisation · Exposure to multiple product lines, teams, and senior stakeholders across a fast-growing software company · A track record of delivering measurable impact — training adoption, content quality, and client outcomes you can point to · For junior candidates: a structured environment to develop project management, stakeholder, and Causeway Learn/Certifier skills rapidly · For experienced candidates: the autonomy to build something meaningful and leave a lasting mark on Causeway's learning culture What you get from us: If you're looking to build an exceptional career with an award-winning company you’ve come to the right place. We believe everyone at Causeway has a vital role to play in our success. Causeway is fuelled by curiosity and is a place for people who beam with positivity and burn with ambition. Our team is everything, so we’ll take good care of you. In fact, we give well-being the same priority as our other business goals. We’re strong advocates of work-life balance, offering hybrid working alongside the opportunity to work from modern, collaborative offices. Our Values We are United. As part of a team, we’re better together. We are Agile. Be the change, we’re on a journey. We are Trusted. Do the right thing, we own this. We are Driven. Get stuck in, we make it happen. Benefits As a leader in employee engagement and people management, there are fantastic benefits and rewards at Causeway. We strive, year on year, to achieve recognition as an award-winning workplace that our employees love. We’ve selected just a few of the many benefits available below to show you how we take care of our Causeway stars. • 25 days annual leave + public holidays, increasing with length of service., • 4% matched pension., • Income protection and life assurance., • Access to our award-winning benefits platform., • We take mental health seriously and have a dedicated EAP available 24/7., • £100 allowance towards a fitness club., • Dell discounts., • Private Medical Insurance., • Paid study leave + volunteering days., • Car Scheme. Like all responsible companies Causeway is aware of the need to recognise the importance of protecting our environment and addressing the climate emergency. Causeway is a carbon neutral company and we offset our calculated carbon footprint. However, we recognise that offsetting is not a permanent solution, so we set environmental objectives to reduce our footprint year-on-year.

We’re a growing team, and as we scale, so does our need to focus on expanding our Customer Success team. You’ll be joining a people-focused company, and as a Strategic Customer Success Manager (CSM) you will be a key player within the Vendavo organization, responsible for managing complex, high-value accounts. This role is focused on maintaining and strengthening relationships with senior leaders and decision-makers across various business units and geographies. The Strategic CSM is proactive in driving adoption, value realization and aligning Vendavo’s solutions with the customer’s long-term business strategy. • Account Complexity Management: Manage highly complex accounts involving multiple solutions, stakeholders, and geographies. Drive coordination across business units and projects to ensure a unified and strategic approach., • Drive Adoption and Value Realization: Lead efforts to ensure customers are fully adopting and realizing maximum value from Vendavo’s solutions. Collaborate with internal teams to support customers in achieving their strategic goals., • Success Planning: Develop and implement joint success plans with customers that map out milestones, desired outcomes, and KPIs, ensuring alignment with the customer’s long-term business strategy., • Risk Mitigation: Develop and implement strategies to mitigate risk to renewals. Working cross-functionally to align resources., • Best Practices Sharing: Act as a trusted advisor, sharing industry best practices and insights across the customer’s business units and geographies to optimize solution usage., • Customer Advocacy: Serve as the customer’s advocate within Vendavo, influencing product development and driving internal alignment to address customer needs., • Data-Driven Insights: Monitor and report on key customer health metrics (e.g., usage, value realization, customer satisfaction, churn risk) to proactively identify risks and opportunities., • Cross-sell Expansion: Identify expansion opportunities, aligning additional Vendavo solutions with the customer’s evolving business needs., • Thought Leadership: Provide strategic guidance and thought leadership to customers by staying informed about industry trends and emerging business challenges., • Coaching and Mentorship: Mentor and coach junior CSMs, providing strategic guidance to help them manage less complex accounts effectively., • Other duties as assigned., • Minimum 7 years of experience in Customer Success or a related role managing complex customer accounts at a strategic level., • Experience with pricing, quoting, rebate, or analytics solutions in a B2B environment: Able to articulate value propositions and integration into business processes., • Commercial Business Processes: Able to demonstrate an understanding of commercial processes such as quote to cash, list pricing, dynamic pricing, etc., • Sales/Account Management Process Proficiency: Demonstrated proficiency with sales methodologies such as Challenger Sale, ForceManagement, MEDDPICC, or similar techniques., • Project Governance Knowledge: Understanding of the principles of effective Project Governance, especially as it relates to complex software implementation., • Business Systems Integration: Able to understand the principles of business systems interaction through integration and data transformation., • Vendavo Solutions: Willingness to learn business process and technical use cases as they relate to Vendavo solutions., • Enterprise Account Management: Experience managing large enterprise customer relationships (>$1 Billion in Revenue and global presence)., • Strong experience with SaaS software solutions. Familiarity with pricing or CPQ solutions is a plus., • Demonstrated ability to engage and build relationships with customer executives and key decision-makers., • Experience managing accounts that span multiple geographies and business units, driving consistency in outcomes., • Proficient in using data to derive insights, track performance, and drive meaningful conversations with customers., • Willingness to travel up to 10% and support international time zones., • Fully remote based with the flexibility to work from anywhere in the UK, • Flexible working hours, • Working within a team of friendly, skilled people where help is always within reach, • 25 vacation days per year in addition to public holidays, • 4 recharge days, where the entire company goes on a brief pause in all geographies for 1 day each quarter. This day can be spent in whatever way helps you recharge, to regain energy, and dive back into the next workday, • 16 hours of paid volunteer time per year, • Group Life Insurance, • Income Protection Insurance, • Accident Insurance, • Pension Salary Exchange Scheme, • Optional Medical Insurance, • Travel insurance for business travels, • Cell phone allowance up to 80£ per month, • High-end laptop (Dell XPS or Mac), • Quarterly team events (bowling, boat cruise, after-work), • Competitive pay and bonus/commission THE VENDAVO STORY Vendavo partners with the world’s leading companies to accelerate growth and profitability, advance innovation, and build more prosperous communities. Our powerful, cloud-based, AI-powered pricing, selling, and prescribing solutions empower global manufacturers and distributors to manage, optimize, and digitize their end-to-end commercial processes. But we offer so much more than software. Our proven, repeatable process, and passionate, experienced people accelerate value and drive profitable, unrivaled business outcomes for our customers. We are passionate about helping our customers deliver the right products, at the right prices, at the right time, for the right people. OUR SAAS PRODUCTS Our B2B pricing and selling solutions include Vendavo Intelligent CPQ, Margin Bridge Analyzer, Profit Analyzer, Business Risk and Sales Alerts, Vendavo Sales Optimizer, Deal Price Optimizer, Vendavo Pricepoint, and Rebate & Channel Manager. You can learn more about our products _. OUR FUNDINGWe are backed by two of the top high-tech private equity firms in the world, have excellent financial health, and boast the top SaaS retention in our space. OUR CULTURE & YOUWe collaborate with our customers unlike any others in our industry. Anchored in our values (Move with Integrity, Be Clear, Win as One, Solve for the Customer, Build What’s Next), we are growing, constantly innovating, and consistently driving sustainable outcomes for our clients and partners. Unlocking opportunities for our customers would not be possible without our employees. When you are part of Vendavo, you’re part of a company that’s committed to your growth and invested in your career. Diversity, inclusion, and celebration of community are at our core, and we come together to learn from each other and honor our commitments. EMEA and California residents applying for positions at Vendavo can see our privacy policy _. OUR TEAM IS GROWING. YOU WILL TOO.

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