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Department Manager, Kurt Geiger, Selfridges Manchester- MAT Cover Description Kurt Geiger | About Us We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style. Responsibilities: • Ensure customer service is of the highest standards at all times, • Be a role model for your team and Kurt Geiger with your own service standards, • Ensure all store and company sales targets, policies and procedures are met and maintained, • Actively liaise, communicate and develop good relations with your team and Senior Management, • Maintain a high performance team through effective management of productivity, individual targets, employee relations and coaching on areas of development, • Rota your team effectively and ensure optimum cover during peak trading periods, • Protect the Kurt Geiger brand and ensure all team members meet personal presentation standards, • Ensure your boutique maintains excellent visual presentation which is consistent with company guidelines Requirements • Previous high turnover, fast paced store/concession management role, • Background with a fashion-forward footwear, accessory or fashion brand - luxury experience preferred, • A customer service ambassador, • Proven ability to drive a large team, • Representative of our luxury/fashion forward brand in every way Benefits • Competitive basic salary, • Generous bonus structure, • Enviable discounts If you’re successful, you will work for a business which recognises that amazing people are the key to driving our business forward and fulfil our vision of being the world’s leading multi-channel retailer of luxury branded shoes and accessories. We are a fast-paced business where no two days are the same, so you will need to be adaptable; but we will reward your hard-work, commitment and loyalty with a fantastic benefits package and very real opportunities for progression. Our Stores The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores. We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

Position available at our London OR Manchester office. Salary: £60,000+ At Prospa, we’ve spent the last five years developing a high-performing team of e-commerce experts. With 40+ DTC brands in our client base, our mission is to drive growth and profitability for 7 and 8-figure e-commerce brands through creative, profit-focused marketing. Why Prospa? We’ve built three core fulfilment teams; Paid Social, Paid Search, and Retention to drive growth from every angle. Creative is now central to how brands scale, and this role sits at the heart of that mission. As our first Head of Creative, you’ll play a pivotal role in shaping the future of our agency. You’ll establish the creative function, develop high-performing processes, and build a team of creatives around you to support our industry leading Paid Social department and deliver standout performance for clients. This is a rare opportunity to create, grow, and lead your own team within a rapidly expanding agency. Prospa has quickly grown into a team of 30+ based in Manchester and London. We offer hybrid working (2 days from home), a vibrant office culture, and regular team events. Training and development are central to who we are and we invest heavily in structured programmes designed to support your growth. We’re looking for an A-player who’s ready to take ownership of our creative output, push performance forward, and work closely with our leadership team to shape the direction of our creative capabilities. Responsibilities Creative Leadership • Lead creative strategy for paid social (Meta, TikTok, Snapchat & Pinterest)., • Develop concepts, angles, hooks, and formats based on performance insight to drive best practices., • Shape creative testing plans alongside our Head of Paid Social and team., • Oversee quality of all creative output; UGC, static ads, video edits, concepts and iterations. Build the Creative Function • Establish the creative department from scratch, including team structure, roles, and hiring roadmap - this is your opportunity to build your own team., • Create processes for briefing, production, editing, approvals, and delivery., • Build scalable creative systems; asset libraries, testing matrices, naming conventions, etc. Execution & Direction • Work closely with editors, designers, creators, and copywriters to guide production., • Provide clear feedback, direction, and creative leadership across all projects., • Lead brainstorms and creative workshops to generate fresh ideas. Cross-Functional Collaboration • Partner with Paid Social to align creative execution with performance goals., • Interpret ad performance data and recommend creative improvements., • Collaborate with account managers to maintain brand alignment and client satisfaction. Client Communication • Develop and present creative strategies and rationale on client calls., • Turn brand insights, customer research, and positioning into actionable creative plans. Skills & Experience Core Experience • 5+ years in a creative leadership role within a DTC/eCommerce, paid social, or digital marketing environment., • Proven track record of producing high-performing ads for Meta, TikTok, and similar paid social platforms., • Experience scaling creative output through structured systems, workflows, and processes., • Strong understanding of performance marketing principles and how creative influences CAC, AOV, ROAS, CTR, thumb-stop ratio and other KPIs. Leadership & Team Management • Experience building, managing, or mentoring creative teams - ideally including editors, designers, and content creators., • Ability to give clear creative direction, structured feedback, and maintain a high creative standard., • Comfortable owning the entire creative function from strategy to execution. Creative & Technical Skills • Ability to concept ideas quickly, script compelling UGC ads, and guide creators effectively., • Strong visual and storytelling instincts - understanding what grabs attention and drives conversions., • Understanding of modern content styles, UGC formats, hooks, angles, and short-form video trends., • Comfortable using industry-standard tools (Motion, Air, Adobe Suite, CapCut, Figma). Operational Skills • Strong organisational and project management abilities., • Experience implementing delivery workflows, briefing systems, and creative processes., • Analytical mindset - able to interpret performance data to inform creative decision-making. Benefits • Join a company that has achieved approximately 100% year-on-year growth since 2020., • Benefit from a 7.5% annual bonus scheme, linked to company and team performance., • Annual pay reviews, supported by quarterly performance evaluations and structured progression plans., • Enjoy 25 days of annual leave, plus Bank Holidays and your birthday off., • Begin with a clear and structured employee progression roadmap designed to support your development from day one., • Participate in quarterly performance reviews to track and enhance both technical and interpersonal skills., • Access monthly internal e-commerce training and quarterly partner training with platforms such as Shopify, Triple Whale, Store Hero, and Recharge., • Work in a hybrid model, with 3 days in the office and 2 days from home, offering flexibility and collaboration., • Collaborate directly with exciting and rapidly growing DTC brands in the Fashion, Beauty, Wellness, and Subscription sectors., • Be part of a forward-thinking company culture, supported by a modern office environment with free parking., • Utilise an annual industry event budget to further your expertise and stay ahead in the e-commerce field., • Join a team of experienced industry professionals and develop alongside them in a dynamic, growth-focused environment., • Free Drinks and Snacks: We offer free coffee, or healthy snacks at the office.

✂ About the House of Creed The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer. ✂ About the role We are seeking a Account Manager for Creed in Selfridges Trafford Park, Manchester. Join our esteemed department store, tasked with overseeing our Creed fragrance division. The role requires a strong focus on driving sales, delivering exceptional customer service and managing a team of Luxury Brand Ambassadors. If you possess a passion for luxury products and robust leadership capabilities, we encourage you to apply for this pivotal position. This is a full-time role 5 days, 37.5 hours per week. ✂ Purpose of the role As an Account Manager for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service. ✂ Key responsibilities Including but not limited to: Provide guidance, motivation and ongoing training to Luxury Brand Ambassadors. This role is responsible for every aspect of the day-to-day management of the Creed counter, achieving sales and service targets to achieve a standard of luxury retail excellence. Line of Reporting Reporting directly to the Sales & Education Manager, the Account Manager is to ensure a seamless and exceptional customer experience. Day to Day Key Responsibilities Your duties will include but not be limited to the following: Creating a Luxurious Customer Experience: · Elevate customer experiences beyond customary standards, ensuring a consistent delivery of exceptional service. Sales and KPI Achievement: · Attain sales and KPI targets through motivational and achievable strategies, cultivating a clear brand experience. Operational Excellence: · Maintain operational excellence, driving sales and profitability. Clienteling Skills: · Demonstrate strong clienteling skills, building a loyal customer network, and orchestrating client networking events. Sales Planning and Review: • Develop and implement a robust sales plan, setting financial targets and KPIs., • Manage stock levels., • Stay informed about retail industry trends and competitor activities. Skills/Experience Required We are seeking candidates with the following qualifications: • Previous retail sales management experience, preferably in a luxury environment., • High attention to detail and creative problem-solving skills., • Experience in client/customer interactions., • Proficiency in MS Office programmes. Key Personal Qualities We are looking for individuals who: • Are highly organised team players with effective communication skills., • Are eager to learn and share knowledge., • Demonstrate a proactive and flexible approach., • Exhibit excellent time management, organisational, and prioritising skills. Location This role is based in Selfridges Trafford Park Manchester ✂ Why the House of Creed? Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations. Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience. Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation. Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth. ✂ Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

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