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The job duties and responsibilities includes: · develops and implements policies and procedures to deal effectively with customer requirements and complaints; · co-ordinates and controls the work of those within customer services departments; · discusses customer responses with other managers with a view to improving the product or service provided; · plans and co-ordinates the operations of help and advisory services to provide support for customers and users. Distributing duties to the rest of the team and checking on progress, including Checking of jobs, filing etc. Assigning new customers to Customer Service Representatives Reviewing of customer complaints and working with the Quality team to outline preventative action and ensure rolled out, identifying trends and action plans for reduction. Support for the rest of the team Attend production meetings, Management meetings, customer specific meetings Support Site Lead via reporting and day to day site activities Working closely with all other departments to ensure smooth and efficient running of the site Present at site audits where required As a Customer Service manager, the skills required are: · Ability to understand processes of dry-cleaning business quickly and effectively and strong competencies in dry cleaning business. · Excellent understanding of customer service management procedures in the relevant industry. · Proficient knowledge of inventory and inventory controls. · Outstanding communication skills, both written and verbal. · Outstanding leadership, organizational, multitasking, and problem-solving skills. · Available to work extended hours. · Proficiency with customer service management and policies · Excellent problem-solving skills and leadership qualities · Ability to deliver effective feedback, both written and verbal · Strong and disciplined leadership. To be able to demonstrate execution of rapid change-management programmes with high levels of people “complication and challenge.
We are looking for a Linen Porter for this wonderful property, someone that will be fully independent in ensuring the highest standard of cleanliness and organisation. The Linen Porter is responsible for stock counting and distributing linen correctly on each floor of the property, guaranteeing a smooth running of the housekeeping department throughout the day. Additionally, the role will involve accepting delivery of clean linen from supplier, arranging linen for pick up always maintaining a calm demeanor, and working in respect of health and safety regulation. The linen porter will also be called upon for cleaning duties, when necessary, assisting the rest of the team in cleaning rooms or public areas as well as managing all guests' requests with a positive and proactive attitude. The candidate will be methodical and conscientious with an eye for detail, ensuring the highest level of organisation. Key Responsibilities Include: - Adhere to the Health & Safety policies and demonstrate duty of care procedures to all areas within your department. - Receive and store deliveries. - Stock linen cupboards. - Report maintenance issues. - Complete the relevant daily, weekly and monthly tasks as directed. - Maintain high standards of personal presentation and hygiene in line with the company dress code. - Ensure that personal KPIs are achieved. - Maintain high standards of personal presentation and hygiene in line with the company code. Knowledge, Skills, Experience & Qualifications: - Minimum of 1 year of working within the housekeeping department (not a must to be considered). - Reliable and dependable in performing duties. - The ability to communicate in English effectively and persuasively at all levels. - A good team ethos is important, along with the ability to support team members and colleagues. - The ability to use chemicals efficiently and appropriately. If you are looking for a vibrant workplace, no need to look any further. Apply today and begin a new adventure with us.
25-30 hours a week /coffee and basic cocktails making experience required 12.50 - 13 ph Bi-weekly pay period Brother Marcus is an upper casual restaurant group with sites in Angel, Spitalfields, Borough and South Kensington serving Eastern Mediterranean food. Open 7 days a week, Brother Marcus has a strong Brunch concept during the day with a friendly sharing dish menu in the evening in a relaxed and friendly setting. The food and drink focus on flavours from the Eastern Mediterranean region bringing fresh, seasonal ingredients to give our guests. Experience in Cocktail and Coffee making necessary