Effect jobs in Ilford

Job description: Health and Social Care Tutor/Assessor GRADE: Lecturer REPORTS TO: Head of Projects and Employability RESPONSIBLE FOR: JOB PURPOSE: To deliver teaching, learning and assessment to learners on a wide range of health and social care related qualifications delivered as part of Saxon Academy of Learning Into Healthcare Programme. Tutors will have recent experience in the health and social care sector and will be aware of the needs of unemployed and economically inactive learners looking to develop the skills necessary to progress into employment or further education and training. The Get Into Healthcare tutor will take responsibility for the effective running of the courses. OBJECTIVES OF THE POST · To work as part of the Projects and Employability team to design, develop, and deliver individual programmes of training and assessment across the Health and Social Care sectors · To plan and deliver core vocational courses that use innovative pedagogical methodologies to develop the skills learners need to succeed and progress to employment or further study · To deliver care related learning though a range of methods e.g. individual / group, Microsoft teams, Zoom, online learning platforms and remote / distance learning · To develop and share online materials to support teaching and learning · To act as Personal and / or Group Tutor for designated groups of learners MAIN DUTIES AND RESPONSIBILITIES The post holder will: · Deliver a timetable of teaching, learning and assessment as agreed with the Head of Projects and Employability · To design and implement effective induction programmes for all learners · Undertake delivery planning in collaboration with team members that is compliant with all external requirements · Develop and share online materials to support teaching and learning · Plan and deliver core vocational courses that use innovative methodologies to develop the skills learners need to succeed and progress · Undertake all related administrative duties to include completion of registers, preparation of learning materials and learner assignments, marking of work and providing constructive feedback to learners etc. · To ensure ILPs and progress reviews are completed appropriate to individual learner requirements, including the setting of smart targets and action planning to monitor learners progress and help learners to plan next steps and progression routes · Produce schemes of work, lesson plans and assessment schedules for individual courses · Monitor and report on learner attendance and performance on an ongoing basis · Act as a group tutor to coach and mentor learners to ensure retention, achievement and progression · To deliver teaching, learning and assessment ensuring a positive learner experience and timely achievement. · Ensure the timely completion of assessment and documentation to meet awarding body, audit and organisational requirements · Submit portfolios in a timely manner for internal/external verification and work with the IV to ensure quality improvement · Work within the framework set out by Awarding Bodies, including verification and moderation systems, whether set internally or externally · To liaise with Awarding Bodies through Internal Verifiers and External Verifiers where appropriate · Maintain records of learner’s progress and achievement and ensure all records are accurate and complete · Undertake appropriate learning and development activities as required for the job role and maintain a record of all CPD · Attend standardisation and team meetings to develop team and individual performance · To carry out work place assessment of candidates including obtaining witness testimonies and oral testing of underpinning knowledge and ensure learners are set SMART targets; · To contribute to the development of the curriculum; · To maintain and update knowledge of appropriate awarding body units at all levels; PERSON SPECIFICATION The College wishes to appoint highly skilled and committed staff to work as part of a high quality and flexible project team. Evidence of the following will be looked for during appointment. EXPERIENCE · Experience in teaching and assessing Health and Social Care courses at a range of levels · Experience in teaching and assessing Employability based courses at a range of levels · Relevant experience in the Health and Social Care sector · Excellent IT Skills and proficient in using E-Portfolio's and Online Assessment software QUALIFICATIONS · A recognised teaching qualification (or a willingness to work towards) – PTTLS / CTLLS / DTLLS / CertEd / PGCE · A degree or L4+ Professional qualification in Health and Social Care or associated field · GCSE or Level 2 in Maths, English and ICT · Assessors/Verifiers Award KNOWLEDGE AND SKILLS · Ability to motivate and inspire individuals to learn and achieve both on-line and in the classroom · Ability to plan learning in line with Ofsted requirements · Excellent written and verbal communication skills · Ability to work as part of a team and individually · Excellent organisational and administrative skills · Ability to work across College sites · Flexible in approach and receptive to new learning initiatives · Have the skills and ability to work with unemployed and economically inactive learners · Excellent interpersonal skills ANY OTHER ABILITIES · Commitment to the College aims and ethos · Ability to work quickly and accurately under pressure · Ability to prioritise work to deadlines · Ability to work flexibly as a member of the team · Accurate record keeping · English Proficiency (Native English) It should be noted that this job description merely provides a resume of the main duties and responsibilities of the post and will be subject to periodic review in conjunction with your Line Manager and the Human Resources Manager which may lead to revisions in light of the operational requirements of the College. Job Types: Full-time, Permanent Pay: From £24,000.00 per year Work Location: In person

Supervise and manage day-to-day office operations, including facilities management, maintenance, and supplies procurement. Ensure a clean, safe, and well-organized work environment for employees and visitors. Provide administrative assistance to executives and department heads, including calendar management, travel arrangements, and correspondence. Coordinate meetings, conferences, and special events, handling logistics and preparations as required. Serve as a central point of contact for interdepartmental communication and coordination, fostering collaboration and information sharing. Streamline workflows and processes to improve operational efficiency and effectiveness. Manage human and material resources effectively, including budgeting, forecasting, and resource allocation. Oversee vendor relationships and contracts, negotiating favorable terms and ensuring compliance with service agreements.

3543 - Business development executive, the employee will be required as follows: Job description: Business development executive should assist in the development and implementation of projects which aim to elicit the preferences and requirements of consumers, businesses and other specified target groups so that suppliers may meet these needs. Tasks required by this job include: · Collaborating on the concept, development and implementation of business development, marketing plans and strategies, product concepts and promotional programs driving interest and sales. · Ensuring distribution of internal and external marketing materials and communications. · Understanding and maintaining the corporate brand in all marketing initiatives and campaigns. · Taking ownership of and evaluate business campaigns, advertising, and optimisation metrics to ensure campaigns are effective - reacting quickly and revising campaigns where needed to ensure that trends are acted upon to maximizeaccomplishing business · goals. · Conducting market research, including the creation, sourcing and utilization of key focus groups and questionnaires which can help the business to grow. · Developing relationships with and working alongside creative teams, marketing agencies, suppliers, and contractors to effectively promote sales or brand awareness through bespoke marketing campaigns. · Helps in new product launch. · Help the business to grow in the most economic and efficient manner. · Designing and executing social media and online activity, writing creative copy, content strategy and implementation. · Help with business development plans, direct marketing and campaigns · Work closely with creative agencies to design marketing materials such as brochures and adverts · Arrange the effective distribution of marketing materials · Maintain and update customer databases conduct market research, for example using customer questionnaires and focusgroups · Develop relationships with key stakeholders, both internal and external. · Develop and implement a marketing strategy (often as part of a wider sales and marketing program). · Track marketing performance and return on investment and prepare weekly or monthly reports for management monitor and report on competitor activity, lead external agencies, when appropriate, to effectively manage events, press relationships, editorial requests, presentations, promotional materials, and online activities · Oversee and manage the marketing budget. The employees will need to have for Business Development Executive: Good working knowledge of all core marketing and business development areas, including content marketing, copywriting, multi-media, print, digital, social media, direct marketing, and promotional marketing. Excellent time business management and prioritization capabilities, coupled with the ability to simultaneously control various projects. The ability to process, delegate and prioritize tasks in an organized and proactive manner. Knowledge about managing registration documents and files and full understanding of this process in the territory Communication and interpersonal skills The ability to use software packages including Office 365, Excel, Word, PowerPoint etc. Analytical and strategic thinking Drive and self-motivation A flexible approach to work The ability to work well under pressure Teamwork and the ability to foster good working relationships Influencing and negotiation skills Creativity, writing and design skills Commercial awareness

Are you a creative individual with a passion for hair styling and beauty? Do you thrive in a fast-paced salon environment where you can showcase your skills and make clients feel confident and beautiful? If so, we have an exciting opportunity for you! Our salon is seeking talented and motivated Hairdressers to join our team. If you're ready to unleash your creativity and elevate clients' looks, we want to hear from you. Job Description: As a Hairdresser, you will be responsible for providing a range of hair care services to our valued clients. Your duties will include, but are not limited to: Consultation with clients to understand their hair care needs and desires Cutting, styling, and shaping hair according to client preferences and current trends Coloring, highlighting, and applying treatments to enhance clients' hair appearance and health Performing hair treatments such as deep conditioning, keratin treatments, and scalp massages Recommending and selling hair care products to clients for at-home maintenance Keeping up-to-date with the latest hair trends, techniques, and product knowledge Maintaining a clean and organized work area and following salon sanitation protocols Requirements: Valid cosmetology license or certification Previous experience working as a Hairdresser or hairstylist preferred Strong technical skills in cutting, styling, coloring, and hair treatments Excellent communication and customer service skills Ability to work efficiently and manage time effectively in a busy salon environment Creative flair and passion for the beauty industry Flexibility to work evenings and weekends as needed Benefits: Competitive commission-based compensation with opportunities for bonuses and tips Ongoing training and professional development opportunities to enhance your skills and stay current with industry trends Supportive and collaborative work environment Opportunities for career advancement within the salon Employee discounts on salon services and retail products

Salon Manager £25,000 - £27,000 East London Fulltime, Permanent Join London Barbers for unparalleled grooming experiences. Our expert team seamlessly blends tradition with contemporary styles, ensuring every visit is exceptional. We're committed to precision, craftsmanship, and creating a welcoming environment for all. Become a part of our commitment to excellence in barbering today As a Salon Manager, you will be responsible for overseeing the daily operations of our salon and ensuring the highest level of customer satisfaction. Your key duties will include: - Determining staffing, financial, material, and other short- and long-term needs of the salon. - Controlling the allocation, training, and remuneration of staff to maintain optimal team performance. - Providing clients with information and advice on styles and treatments, and addressing any complaints or problems promptly and professionally. - Ensuring accurate maintenance of clients' records for future reference and follow-up. - Performing and/or supervising hair treatments and/or beauty therapy to meet client expectations. - Regularly checking and maintaining salon equipment to ensure safety compliance. - Demonstrating, advising on, and selling hair and/or beauty products to clients based on their individual needs. - Maintaining financial accounts for the business, including tracking revenues, expenses, and profitability. Requirements: - Proven experience in a similar role within the salon or beauty industry. - Excellent leadership and managerial skills with the ability to motivate and inspire a team. - Strong communication and interpersonal abilities to interact effectively with clients and staff. - In-depth knowledge of hairdressing and beauty therapy techniques and trends. - Proficiency in salon management software and basic accounting principles. - Valid certification or licence in hairdressing or beauty therapy is preferred. - Commitment to upholding high standards of professionalism, hygiene, and safety. Benefits: - Competitive salary commensurate with experience. - Opportunities for career advancement and professional development. - Access to employee discounts on salon services and products. - Positive and collaborative work environment with a supportive team. If you are a motivated and experienced Salon Manager looking to take the next step in your career, we invite you to join our dynamic team, click “APPLY” now!

Salon Manager £25,000 - £27,000 East London Fulltime, Permanent Join London Barbers for unparalleled grooming experiences. Our expert team seamlessly blends tradition with contemporary styles, ensuring every visit is exceptional. We're committed to precision, craftsmanship, and creating a welcoming environment for all. Become a part of our commitment to excellence in barbering today. As a Salon Manager, you will be responsible for overseeing the daily operations of our salon and ensuring the highest level of customer satisfaction. Your key duties will include: - Determining staffing, financial, material, and other short- and long-term needs of the salon. - Controlling the allocation, training, and remuneration of staff to maintain optimal team performance. - Providing clients with information and advice on styles and treatments, and addressing any complaints or problems promptly and professionally. - Ensuring accurate maintenance of clients' records for future reference and follow-up. - Performing and/or supervising hair treatments and/or beauty therapy to meet client expectations. - Regularly checking and maintaining salon equipment to ensure safety compliance. - Demonstrating, advising on, and selling hair and/or beauty products to clients based on their individual needs. - Maintaining financial accounts for the business, including tracking revenues, expenses, and profitability. Requirements: - Proven experience in a similar role within the salon or beauty industry. - Excellent leadership and managerial skills with the ability to motivate and inspire a team. - Strong communication and interpersonal abilities to interact effectively with clients and staff. - In-depth knowledge of hairdressing and beauty therapy techniques and trends. - Proficiency in salon management software and basic accounting principles. - Valid certification or licence in hairdressing or beauty therapy is preferred. - Commitment to upholding high standards of professionalism, hygiene, and safety. Benefits: - Competitive salary commensurate with experience. - Opportunities for career advancement and professional development. - Access to employee discounts on salon services and products. - Positive and collaborative work environment with a supportive team. If you are a motivated and experienced Salon Manager looking to take the next step in your career, we invite you to join our dynamic team, click “APPLY” now!

Customer Service Manager 7220 East London £27,000 - £28,000 per annum **Full Time, Permanent ** We are currently seeking a highly motivated and experienced Customer Service Manager to join our team. You will be responsible for leading our customer service operations, managing a team of representatives, and ensuring exceptional service delivery to our valued customers. If you are a dynamic leader with a passion for customer service excellence, we want to hear from you! Responsibilities: - Lead and mentor a team of customer service representatives to achieve performance goals and deliver outstanding service experiences. - Develop and implement customer service policies, procedures, and standards to ensure consistency and excellence in service delivery. - Handle escalated customer inquiries, complaints, and complex issues in a timely and effective manner. - Monitor key performance indicators (KPIs) and drive performance excellence through ongoing training, coaching, and development. - Collaborate with other departments to ensure alignment on customer service goals and initiatives. - Gather and analyse customer feedback to identify areas for improvement and drive continuous improvement initiatives. Qualifications: - Proven experience in a customer service management role. - Strong leadership, communication, and interpersonal skills. - Excellent problem-solving abilities and a customer-centric mindset. - Proficiency in CRM systems, helpdesk software, and other customer service technology solutions. If you're ready to elevate your career in customer service and make a significant impact in a fast-paced and rewarding environment, click “APPLY” now!

Business development executive should assist in the development and implementation of projects which aim to elicit the preferences and requirements of consumers, businesses and other specified target groups so that suppliers may meet these needs. Tasks required by this job include: Collaborating on the concept, development and implementation of business development, marketing plans and strategies, product concepts and promotional programs driving interest and sales. Ensuring distribution of internal and external marketing materials and communications. Understanding and maintaining the corporate brand in all marketing initiatives and campaigns. Taking ownership of and evaluate business campaigns, advertising, and optimisation metrics to ensure campaigns are effective - reacting quickly and revising campaigns where needed to ensure that trends are acted upon to maximize accomplishing business goals. Conducting market research, including the creation, sourcing and utilization of key focus groups and questionnaires which can help the business to grow. Developing relationships with and working alongside creative teams, marketing agencies, suppliers, and contractors to effectively promote sales or brand awareness through bespoke marketing campaigns. Helps in new product launch. Help the business to grow in the most economic and efficient manner. Designing and executing social media and online activity, writing creative copy, content strategy and implementation. Help with business development plans, direct marketing and campaigns Work closely with creative agencies to design marketing materials such as brochures and adverts Arrange the effective distribution of marketing materials Maintain and update customer databases conduct market research, for example using customer questionnaires and focus groups Develop relationships with key stakeholders, both internal and external. Develop and implement a marketing strategy (often as part of a wider sales and marketing program). Track marketing performance and return on investment and prepare weekly or monthly reports for management monitor and report on competitor activity, lead external agencies, when appropriate, to effectively manage events, press relationships, editorial requests, presentations, promotional materials, and online activities Oversee and manage the marketing budget. The employees will need to have for Business Development Executive: Good working knowledge of all core marketing and business development areas, including content marketing, copywriting, multi-media, print, digital, social media, direct marketing, and promotional marketing. Excellent time business management and prioritization capabilities, coupled with the ability to simultaneously control various projects. The ability to process, delegate and prioritize tasks in an organized and proactive manner. Knowledge about managing registration documents and files and full understanding of this process in the territory Communication and interpersonal skills The ability to use software packages including Office 365, Excel, Word, PowerPoint etc. Analytical and strategic thinking Drive and self-motivation A flexible approach to work The ability to work well under pressure Teamwork and the ability to foster good working relationships Influencing and negotiation skills Creativity, writing and design skills Commercial awareness

The Worker duties includes: · Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback · Develops and implements policies and procedures to deal effectively with customer requirements and complaints; · co-ordinates and controls the work of those within shop; · discusses customer responses with other colleagues with a view to improving the product or service provided; · plans and co-ordinates the operations of help and advisory services to provide support for customers and users; Develop goals and report progress to the owners; Improving customer service experience, create engaged customers and facilitate organic growth; Taking ownership of customers issues and following problems through to resolution; Setting a clear mission and deploying strategies focused towards that mission; Keep accurate records and document customer service actions and discussions; Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment; Keep ahead of industry’s developments and apply best practices to areas of improvement; Control resources and utilise assets to achieve qualitative and quantitative targets; Maintain an orderly workflow according to priorities; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers Analyse statistics or other data to determine the level of customer service your organisation is providing; Produce written information for customers, often involving the use of computer packages and software; Write reports and analyse the customer service that organisation provides; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Finding ways to measure customer satisfaction and improve services.

Job Summary: As a Health Care Support Worker, you will play a vital role in our team by assisting nursing staff in providing excellent care to our patients. This position requires a compassionate individual who is committed to supporting the physical and emotional well-being of patients through a variety of tasks, including personal care, clinical duties, and support services. Key Responsibilities: -Assist patients with daily living activities, such as bathing, dressing, eating, and mobility. -Monitor patient health by taking vital signs and reporting any changes to the nursing staff. -Provide emotional support and companionship to patients, helping to enhance their comfort and quality of life. -Support clinical procedures under the guidance of nursing staff, such as preparing patients for examinations, collecting samples, and managing equipment. -Maintain a clean and safe environment by adhering to infection control and safety guidelines. -Keep accurate records of patient care, condition, progress, and concerns. -Participate in training and development opportunities to enhance skills and knowledge. -Collaborate with the healthcare team to ensure the effective delivery of patient care. Requirements: -High school diploma or equivalent. Certification in healthcare support, nursing assistance, or related field preferred. -Previous experience in a healthcare setting is an advantage. -Strong interpersonal and communication skills, with a compassionate and patient-centered approach. -Ability to work effectively in a team and independently when required. -Physical ability to perform job duties, including lifting and assisting patients. -Basic understanding of health and safety guidelines. -Willingness to work flexible hours, including nights, weekends, and holidays.

We have an exciting opportunity to work for a rapidly growing bookkeeping and management consultancy company with an extensive portfolio of clients from different company sizes. We are looking for a full-time office/business support manager with a strong financial and bookkeeping skill set to look after both, the general accounting and financial management of the business as well as the day-to-day tasks of managing a busy consultation company. These will be the core tasks but it will also mean carrying out general office manager tasks. You will be responsible for the day-to-day management of other office staff members. You will be expected to thrive from having a varied workload and being happy to assist in other financial and non-financial duties as required. Strong organisational skills are essential for this role as well as a willingness to work towards the company's rapid growth. The role: Specific activities will include (but not be restricted to) - Developing and implementing financial and operational strategies to optimize profitability, and efficiency, and support company objectives. - Planning work schedules, delegating responsibilities and assigning tasks effectively. - Managing correspondence and inquiries related to accounting records, financial position and sales data. - Ensuring that the latest version of policies and standards are approved before effectively publishing these. - Ensuring administration and departmental activities are in line with the latest standards. - Planning, organising and coordinating activities and resources across other offices, including preparing and managing budgets, forecasts, and financial reports with accuracy and timeliness. - Conducting thorough analysis to identify trends, risks, and improvement opportunities. - Monitoring cash flow, liquidity, and financial performance metrics, providing actionable recommendations. - Overseeing accounts payable, accounts receivable, and payroll functions to ensure efficiency and compliance. - Manage relationships with external stakeholders. - Lead and mentor team members, fostering a culture of excellence, collaboration, and growth, - Controlling purchases, managing purchase orders, and overseeing invoice management and bank reconciliation. - Liaise with team members to provide accurate cost information, assist in quotation preparation, - Recording and monitoring office expenditure and budget management, including expense management, petty cash, and staff overtime. - Assist the Director and Senior Management Team in all high-level financial management and decision-making. Personal Profile and Essential Experience: - Bachelor's degree in Finance, Accounting, or related field; - Proven experience (5+ years) in a management role, - Excellent analytical skills, with the ability to interpret complex financial data and communicate insights effectively. - Proficiency in financial modelling, forecasting, and budgeting tools - Demonstrated leadership capabilities, with the ability to inspire and motivate cross-functional teams. - Exceptional interpersonal skills, with the ability to build positive relationships and influence stakeholders at all levels. - Results-oriented mindset, with a focus on driving continuous improvement and achieving business objectives. - High level of integrity, professionalism, and attention to detail, with a commitment to upholding ethical standards. - Highly organised, and commercially responsible, able to manage sensitive data confidentially. - Excellent administration and communication skills, both written and verbal, with a high level of attention to detail. - Flexible working attitude, with a can-do team player approach. - Proficient in MS Office applications. - Must be proficient in the use of Xero accounting for both data entry and analysis and bookkeeping. Job Type: Full-time Salary: £28,000 - £30,000 per year Schedule: Monday to Friday (37.5 hours) Education: Diploma of Higher Education (required) Experience: Management, 5 years (required) Work Location: In person Application Deadline: 29/03/2024

Job Purpose: GLOBAL TECH TEAM LTD is seeking a talented Designer (Advertising) to join our team. The Designer (Advertising) will work on a variety of projects for our clients, creating visual designs and concepts for advertising campaigns across various media platforms such as print, digital, and social media. The Designer (Advertising) will be responsible for producing high-quality visual content that effectively communicates the message of the advertising campaign to the target audience. ** Duties & Responsibilities:** Ø Collaborate with the creative team, copywriters, and account managers to develop concepts, layouts, and designs that meet the needs of the client and the goals of the campaign Ø Use expertise in typography, color theory, composition, and layout to create visually appealing designs that capture the attention of the audience and communicate the message of the campaign Ø Present concepts and designs to clients and make revisions based on feedback Ø Stay up-to-date with current design trends, technology, and techniques to ensure that designs are innovative, effective, and impactful Ø Collaborate with managing director to understand business needs, processes, and requirements. Ø Conduct analysis and create documentation of business requirements and technical specifications. Ø Evaluate technology solutions to ensure they meet business requirements and comply with best practices. ** Qualifications & Requirements:** Ø Bachelor's degree in Graphic Design, IT, Marketing or related field. Ø 1+ years of experience in advertising design or related field. Ø Strong portfolio showcasing advertising design work across various media platforms Excellent communication and interpersonal skills Ø Ability to work under tight deadlines and manage multiple projects simultaneously ** Skills:** Creativity, Artistic ability, and Project management skills Hierarchy Rank: Second and reporting to the Director. ** Salary:** £21,000.00 per annum. ** Contracted Hours:** 37.5 hours per week.

Key Responsibilities: - Planning and Scheduling: Develop and maintain comprehensive work schedules, assigning tasks, and delegating responsibilities to ensure optimal efficiency and productivity. - Correspondence Management: Provide guidance on the handling of all correspondence and inquiries pertaining to accounts, sales, statistical data, and vacancy records. Ensure timely and professional responses to client queries and internal communications. - Insurance Policy Compliance: Ensure adherence to established procedures for considering, issuing, amending, and endorsing insurance policies. Collaborate with relevant stakeholders to maintain compliance with insurance regulations and requirements. - Resource Coordination: Plan, organize, and coordinate the activities and resources of the company, including personnel, equipment, and materials. Streamline processes to enhance operational effectiveness and cost efficiency. - Industry Expertise: Leverage your experience and knowledge of the construction and repair industry to contribute valuable insights and solutions to operational challenges. Stay informed about industry trends, regulations, and best practices. Qualifications: - Proven experience in office management or a related administrative role within the construction and repair industry. - Strong organizational, leadership, and communication skills. - Proficiency in relevant software applications, such as Microsoft Office Suite and project management tools. - Ability to multitask and prioritize tasks effectively in a fast-paced environment. - Attention to detail and a commitment to delivering high-quality work.

Responsibilities: Oversee day-to-day office operations and administrative functions. Coordinate and manage office resources, including personnel, supplies, and equipment. Implement and maintain efficient office systems and procedures. Collaborate with department heads to ensure effective communication and workflow. Foster a positive and inclusive office culture. Requirements: Proven experience in office management within the security industry. Strong organizational and multitasking skills. Excellent communication and interpersonal abilities. Proficiency in office software and systems. Leadership qualities with a problem-solving mindset.

We are provider of manned guarding security services in London, is seeking a skilled and experienced Customer Service Manager/Supervisor to join our team. The successful candidate will be responsible for overseeing the customer service operations, ensuring exceptional service delivery, and maintaining high client satisfaction levels. Responsibilities: 1. Supervise and lead the customer service team, including hiring, training, and performance management. 2. Develop and implement customer service policies and procedures to enhance efficiency and effectiveness. 3. Monitor customer interactions to ensure quality service delivery and provide coaching and feedback to team members as necessary. 4. Handle escalated customer complaints and resolve issues promptly and effectively. 5. Collaborate with other departments, such as operations and sales, to ensure seamless communication and alignment on customer service strategies. 6. Ensure compliance with company standards, regulations, and industry best practices related to customer service. 7. Develop and maintain strong relationships with key clients, serving as the primary point of contact for customer service-related inquiries and concerns. 8. Prepare regular reports and presentations on customer service performance and initiatives for management review. Qualifications: 1. Bachelor's degree in business administration, management, or a related field preferred. 2. Proven experience in a customer service management or supervisory role, preferably within the security industry. 3. Strong leadership and team management skills, with the ability to motivate and inspire team members to achieve goals. 4. Excellent communication and interpersonal skills, with the ability to interact effectively with clients, team members, and other stakeholders. 5. Problem-solving and decision-making abilities, with a focus on delivering solutions and driving continuous improvement. 6. Proficiency in Microsoft Office Suite and customer relationship management (CRM) software. 7. Knowledge of security industry regulations and standards preferred. 8. Flexibility to work occasional evenings or weekends as needed. Join our dynamic team and contribute to our mission of providing exceptional manned guarding security services in London. If you are a customer service professional with a passion for excellence, we want to hear from you. Apply now with your resume and cover letter detailing your relevant experience and qualifications.

Require someone with excellent written and phone communication. Work effectively as a team, as well as lead. Be able to perform under pressured scenarios.