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MLS Delivery Manager Birmingham, Edinburgh, Glasgow, Leeds or Manchester Role Overview Vario is a market leading alternative legal services provider within the law firm, Pinsent Masons. It is unique in the legal sector. Vario is a practice group within Pinsent Masons which incorporates; Flexible Services, Consulting and Technology, Legal Project Management and Managed Legal Services (MLS). This role sits within our MLS team. As the Vario team grows, we are recruiting an MLS Delivery Manager to support our MLS Delivery teams in ensuring that we are delivering a world class legal service to our practice groups and external clients. The role will support our engagement strategies with both sectors and groups and focus on the pastoral care and development of our legal delivery teams and their capabilities. The successful candidate will: • Line management responsibility for a team of paralegals focused on delivery of work to both Pinsent Masons, lawyers and external clients. This will include day to day supervision, training and development and management of direct reports, • Supervise the delivery of legal services to end users, • Service delivery management support on engagements as required. This includes resource planning, QA, output/efficiency reviews and progress reporting, • Continually develop delivery models to ensure best in class service, • Develop effective working relationships across relevant practice groups and sectors Candidate Overview We are looking for candidates who ideally hold the following skills and experience: • Significant experience of working on dispute related matters, • Alternative legal service experience, • Demonstrable experience of managing a high performing team of legal professionals, • Experience of managing the delivery of legal services in a high volume, multi-location environment, • Experience of influencing stakeholders in a large commercial law firm to promote the benefits of utilising alternative service delivery, • Tailored career development and support within our award-winning team, • Agile working (the opportunity to work from home, subject to diary commitments), • Carers' leave (up to five paid days' leave towards caring responsibilities), • 25 days' annual leave entitlement and the opportunity to purchase or roll over 5 days, • Contributory pension of up to 5%., • Private healthcare policy, • Death in service cover (4 x base salary), • Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loa Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email. We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. These are typically conducted virtually; however, we strive to remain flexible depending on the requirements of the role or the candidate. Our strength lies in our differences. We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a founding member of the Mindful Business Charter, signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It's with different perspectives that we'll find solutions to our clients' most complex challenges. It's how we'll deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents. Our in-house recruiter, Victoria Greaves, would be happy to have an informal chat about this role, provide this job advert or our application form in an alternative format, and/or discuss any reasonable adjustments to be made either during the recruitment process or after offer stage. You can contact Victoria by emailing #LI-VG1

Personal Assistant Location: Manchester City Centre Salary: £35,000 Hours: Monday–Friday, 8:30am–5:30pm About the Role We’re searching for a highly organised, detail-driven PA to provide direct support to the CEO of a busy, fast-paced Manchester-based business. This role requires someone with either proven high-level PA experience or a legal/law background, who is confident, proactive, and able to anticipate needs before they arise. You’ll be at the centre of operations, ensuring the CEO’s time is maximised, priorities are managed, and key business activities run smoothly. A week of onboarding will be provided, covering sales, customer service, submissions, and marketing so you fully understand all areas of the business. Key Responsibilities • Log all CEO requests (via email or chat), set chase dates, and follow up until completion., • Prepare and distribute reports on outstanding tasks., • Take minutes in key meetings and track actions., • Manage the CEO’s diary, travel, and meeting preparation., • Act as the first point of contact between the CEO and management team., • Oversee office operations when the CEO is unavailable., • Organise events, bookings, and purchases for the business., • Maintain up-to-date handover documents for managers and remote staff., • Screen and organise the CEO’s emails, drafting responses where appropriate., • Conduct spot checks on sales calls and team performance., • Proofread and ensure all company communications are on-brand and grammatically correct., • Monitor company licences, insurances, and renewals., • Track daily reports and ensure submissions from all relevant team members., • Identify and implement time- and cost-saving initiatives. About You • Proven experience as a PA, EA, or Legal Assistant., • Excellent written English and grammar skills., • Highly computer literate – confident across Microsoft Office, email, and business systems., • Able to work to tight deadlines with exceptional attention to detail., • Strong organisational skills with the ability to manage multiple priorities., • Professional, confident communicator with people at all levels., • Must hold a full driving licence and be able to commute to Manchester City Centre within an hour. If you’re an organised, fast-thinking professional who thrives on keeping things running seamlessly behind the scenes, we’d love to hear from you.

Job Title: D365 CRM Support Consultant Location: Hybrid South-East (UK) - based office / Remote flexibility) Salary: Up to £40,000 per annum Are you a technically capable and service-driven Dynamics 365 CRM professional looking for your next challenge? This is an excellent opportunity to join a growing Microsoft partner supporting a range of UK and international clients across multiple industries. The Role: You will be responsible for delivering outstanding Dynamics 365 CRM support to clients, working on a busy service desk to troubleshoot and resolve cases efficiently, while ensuring high standards of service. Key Responsibilities: • Manage case logging, tracking, and resolution within D365 CRM, • Build and maintain automated workflows and escalation processes, • Create dashboards and reports to track performance and SLA adherence, • Deliver omnichannel support via email, phone, and chat, • Maintain system security using role-based access controls, • Integrate D365 CRM with M365 tools (Outlook, SharePoint, Teams), • Produce clear documentation including training materials and troubleshooting guides Essential Skills & Experience: • Strong knowledge of Microsoft Dynamics 365 CRM, particularly case management and workflows, • Hands-on experience with Power Platform (Power Automate, Power Apps, Dataverse), • Familiarity with Microsoft 365 integration and collaboration tools, • Proven troubleshooting and analytical capabilities, • Excellent communication and documentation skills, • Understanding of data protection, role-based access, and compliance Desirable Skills: • Exposure to D365 modules such as Sales, Field Service, or Customer Service, • Experience with Power BI, data migration, or SQL queries, • Service desk experience in a technical environment, • Microsoft certifications in D365 or Power Platform (preferred but not essential) Benefits Include: • Competitive salary up to £40k, • 24 days holiday rising to 30 with service, • Flexible hybrid working model, • Opportunity for professional development and certification support If you’re detail-oriented, service-focused, and passionate about supporting Dynamics solutions, this is a great opportunity to work with a dedicated team in a fast-growing technology environment.

Are you a general Practitioner looking for a lifestyle and professional change? We are Forhealth, Australia’s top supporter of international General Practitioners. With sites across the country, we offer Coastal, rural, city and residential locations. Something for everyone. Along with general practice we also have our subspecialties such as women's health, Skin clinic's, urgent care and many more. At Forhealth we prioritize our Doctors, patients and staff in all aspects. From the moment we speak to your first day and onwards we are there to support you. That is what makes us different from all the others. If you are a general practitioner interested in the opportunity of relocating to Australia and hold your MRCGP please reach out for a confidential and open chat. Email : Phone : + 61 482 189 047

🌍 Technical Director – Environmental Impact Assessment (EIA) 📍 UK-wide | Hybrid/Remote Options Available 📅 Permanent | Full-time 💼 Senior Leadership Role 💰 Salary negotiable DOE About Us We are a leading UK-based environmental and planning consultancy, delivering high-quality, sustainable solutions across infrastructure, energy, and development sectors. With offices across the UK and a growing portfolio of nationally significant projects, we are expanding our Environmental Planning team and seeking a Technical Director – EIA to lead and shape our EIA offering. The Role As a Technical Director – EIA, you will play a pivotal role in delivering complex, high-profile EIA projects across sectors such as energy, transport, water, and urban development. You will lead multidisciplinary teams, provide strategic advice to clients, and ensure technical excellence and compliance with UK EIA regulations. Key Responsibilities • Lead the delivery of major EIA projects from inception to consent., • Provide strategic and technical direction to project teams and clients., • Oversee the preparation and review of Environmental Statements and supporting documentation., • Engage with stakeholders, regulators, and planning authorities., • Mentor and develop junior team members., • Contribute to business development and client relationship management. About You • Proven experience in leading EIA projects in the UK., • Strong understanding of UK planning and environmental legislation., • Chartered Environmentalist or equivalent professional accreditation., • Excellent leadership, communication, and client-facing skills., • Experience working in a consultancy environment. What We Offer • Competitive salary and performance-based bonus., • Flexible working arrangements (hybrid/remote)., • Generous holiday allowance and enhanced benefits., • Career development opportunities and support for CPD., • A collaborative, inclusive, and forward-thinking culture. Apply Now If you're ready to lead impactful projects and shape the future of sustainable development, we’d love to hear from you. 📧 Email: 📞 Or if you're open to a conversation, please call: 020 7220 4770 If you’ve already operated at Technical Director level or are working towards this step in your career, I’d love to have a chat – please don’t hesitate to get in touch.

HCLTech’s Microsoft Business Applications Practice (MBAP) is seeking a D365 CE (CCaaS & Customer Service AI) Solution Architect to join our award-winning and growing team. This individual will collaborate with business analysts and other team members to determine the best design approach regarding the overall solution including system design, data integration and migration. The D365 CE (CCaaS & Customer Service AI) Solution Architect carries the ultimate responsibility for meeting the customer requirements and completing the project. Role Summary We are looking for a Solution Architect with deep expertise in Dynamics 365 Customer Engagement, specializing in Contact Centre as a Service (CCaaS) solutions. The ideal candidate will have a proven track record of architecting and delivering end-to-end service experiences that combine Copilot Service Workspace, omnichannel routing including channels: email, chat and voice, AI-driven agent assist, and telephony integration. You will lead the architecture and technical design of complex CCaaS implementations for enterprise clients, ensuring scalable, intelligent, and seamless customer engagement across all service channels. Key Responsibilities Strategic Solution Architecture • Own the end-to-end solution design for CCaaS implementations on Dynamics 365, covering customer service, omnichannel engagement with handoff to live agents from Copilot Studio bots, • , and AI capabilities., • Lead the design of the Copilot Service Workspace, configuring and extending for agent productivity and efficiency., • Architect solutions leveraging AI for Agent Assist, including real-time suggestions, knowledge surfacing, and context-aware automation., • Collaborate with HCLTech Architects to define the chatbot strategy using Copilot Studio., • Design AI for Supervisors including real-time dashboards, conversation intelligence, and sentiment analytics., • Oversee the integration of telephony systems (e.g., Genesys, NICE, Five9, Azure Communication Services) into Dynamics 365 via certified connectors or custom middleware., • Working with the Data Architect to define data strategy and architecture for interaction history, customer profile unification, and insights-driven routing., • Ensure robust governance across environments, security roles, compliance, and performance management. Technical Leadership • Collaborate with developers, functional consultants, and client architects to deliver scalable, supportable designs., • Review and approve solution documentation including architecture blueprints, integration specs, and API definitions., • Lead technical workshops and architecture governance boards with stakeholders and vendors., • Contribute to pre-sales solutioning, technical scoping, and effort estimation as required., • Able to help resolve design conflicts or business process decisions across streams., • Provide support to lead coordination of the various teams/workstreams to ensure team is not working in silos. Required Skills and Experience • 6+ years of experience in Dynamics 365 CE, and are up to date with Copilot Service and Omnichannel and have had recent experience here., • Proven experience delivering Contact Centre solutions with voice, chat, social, and third-party telephony integrations., • Strong command of Copilot Service Workspace configuration and extensibility (e.g., session templates, macros, app profiles)., • Expertise in AI-powered features: agent assist, conversation intelligence, call transcription, sentiment scoring., • Experience with Power Platform, including Power Automate, Power Apps, and Power Virtual Agents., • Solid knowledge of Azure components such as Azure Communication Services, Bot Framework, Logic Apps, Cognitive Services., • Understanding of DevOps practices, solution lifecycle, and CI/CD pipelines for D365 solutions., • Excellent communication skills with the ability to engage business and technical stakeholders alike. Desirable Qualifications • Microsoft Certified:, • Dynamics 365 Customer Service Functional Consultant Expert (MB-230), • Power Platform Solution Architect (PL-600), • Experience integrating with CCaaS platforms such as Genesys Cloud, NICE CXone, Five9, Amazon Connect, or Twilio., • Exposure to Copilot for Service, Unified Routing, and Omnichannel Voice., • Familiarity with regulatory and compliance requirements around data privacy and call recording (e.g., GDPR, PCI-DSS). HCL Tech is an Equal Opportunity Employer. Applicants receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance For more information on how we process your personal data, please refer to HCLTech’s ___.

Take advantage of this unique opportunity to join the dynamic and enthusiastic team in Jersey’s Pain Service and embrace an exciting new adventure in Jersey. Our diverse team of health and care professionals make a difference to lives of Islanders every day. Jersey is a unique place to live and work and being a consultant in Jersey is different. As a crown dependency, we are an Island nation which includes our own Health Care Service and a more favourable financial position: • Salary: £83,790.38 – £96,007.23, • Maximum personal tax rate of 22%, • Government of Jersey Pension with no annual tax cap To find to more about moving to Jersey click here: ___ To find to more about moving to Jersey click here: To find a full Job Description: ___ To find a full Job Description: Government of Jersey have an exciting role for an experienced Consultant Clinical Psychologist/Psychology Lead to oversee, manage and provide delivery of psychological therapies and research within the Pain Service. If you are a Consultant Clinical Psychologist with skills and knowledge in contemporary Pain Science and management, incorporating trauma informed care with a passion for teaching and research this is a perfect time to broaden your horizons and gather new experiences. A doctorate in Clinical Psychology is required as well as experience in pain management. Be a part of the leadership team, which includes established Occupational therapy, Medical, Nursing and Physiotherapy team members and witness the tangible everyday impact of your work on people’s lives. Our Pain Service covers a wide range of services including Specialist Spinal Assessment Service, Persistent Pelvic Pain Specialist Physiotherapist, Pain Management and Mindfulness for Health group programs. We also work closely with our local Charity, Pain Support Jersey, meaning the role is interesting and diverse. Join us and be part of a collaborative and diverse environment where your leadership will directly influence patient care and healthcare advancement while benefitting from a generous relocation package. For an informal chat or more information, please contact Carla Piggot via email Main duties of the job: • Works with the Consultant AHP & Strategic Lead to establish service wide trauma informed and relational interventions and innovations for the specialist fields of psychological provision for pain, for the benefit of the hospital and community, • Provides consultation to staff, clients and their families, Associate Chief AHL, HCS Executive and other Healthcare Professionals across the hospital and community relating to specialist service area, • To devise, lead, plan and conduct research and audit activity to direct appropriate service development and policy within specialist field and to inform policy and service development in Pain services. The post holder will play a pivotal role in ensuring the integration of research evidence into practice, • Design, plan, deliver and review the psychological provision for pain and the wider organisation, engaging stakeholders through co-design principles with the aim of providing up to date and evidence-based learning opportunities and education to HCS & community professionals and the public relating to psychological aspects of pain, • To work as an autonomous Consultant Clinical Psychologist with a highly complex clinical caseload, maintaining a national and international profile of expertise and provide strong professional leadership and clinical supervision skills and monitoring the pain multidisciplinary and broader teams in relation to psychological theory, interventions and innovations Person specification: Essential qualifications – • Post-doctoral research profile demonstrated through consistent peer reviewed publication and conference presentation history, • Doctorate in Clinical Psychology, • Post doctoral management/ quality improvement/ leadership training required to deliver on role, • Evidence of postgraduate training to Master’s level or equivalent or equivalent in related fields of expertise relevant to Expert level practice in pain management (vocational rehabilitation, cognitive behavioural therapy, bio-psychosocial theory and practice, acceptance and commitment therapy and practice; Mindfulness; Compassion Focused Therapy), • Registered, approved applied psychology supervisor (e.g. Register of Applied Psychology Practice Supervisors – RAPPS), • For complex trauma and relational aspects, appropriate accreditation and registration as a therapist/teacher/supervisor with relevant bodies / prof. and accrediting organisations eg. EMDT/trauma focused CBT/CAT/DBT/Schema focused, • Registration with the Department of Health and Community Services and with the Health Professions Council, • Membership of Specialist interest professional bodies including the International Association for the study of Pain, the British Pain Society and the Division pf Clinical Psychologists of the British Psychological Society or equivalent is essential for the pain role, • Undergraduate degree in psychology providing graduate bass for registration (GBR) Employer name Health and Care Jersey Address Jersey General Hospital St. Helier Jersey Channel Islands JE1 3QS Employer's website:

Join an award-winning team based in the North West. You will receive personalised training to become an expert on our SaaS product, learning how to resolve support issues from various angles. Past Enterprise support engineers are now leading teams or have moved into 3rd-line support. As we grow, the opportunity for career growth will increase. You will be joining a collaborative team that adopts a joint action approach to solving problems. Teamwork is key to the success of the team, which is fostered through consistently organised social events. About us We are an Omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries. Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa, and we're not done yet- we're still growing quickly and consistently. The role You will be an essential member of the Enterprise Support team, engaging closely with clients to handle triage, resolve, and escalate tickets effectively. You will primarily operate with our in-house software and PostgreSQL, writing, selecting, updating, and reporting queries, analysing data, and using it as a tool to investigate. You will work with various third-party software integrations, such as HubSpot, Salesforce, and Zapier, and have the opportunity to set up complex APIs, inbound data, and call flows. As an omnichannel software, you will support a range of communication channels, including voice, email, live chat, SMS, WhatsApp, Facebook, and Instagram, in addition to our in-house AI and WFO/QA applications. You will collaborate closely with the 3rd-line Support and Development teams, where you will read and assess Python and JavaScript code for streamlined operations and solutions. This is a highly analytical role in which you will provide invaluable support to our product's functioning and the business's overall success. Why join us? • You will be working in a collaborative environment that promotes growth, • You will be working on complex database problems (PostgreSQL), • You will be exposed to integration systems such as Salesforce, Zapier, and HubSpot., • You will be working with an award-winning support team, • You have the opportunity to own projects in the future, • You will be provided with tailored training across various tools and software., • You will get light exposure to AWS, • You will be working closely with various teams at ConnexAI, • You will be working with a team that showcases fulfilment in their career, • Each day, a new challenge will arise, providing ample opportunities to hone in on your problem-solving skills. Who is suitable for the role? • You will have experience or an interest in database technologies, • You will ideally have an understanding of data, dialers, API and Linux, • You will have excellent interpersonal communication skills, • You are happy to work on a four on – 4 off shift pattern, • You are willing to work two day shifts (8 am – 8 pm) and two night shifts (8 pm – 8am), • You will have strong analytical troubleshooting skills, • You will be passionate about investigating software problems and finding the correct solution, • You will thrive in a fun/collaborative environment

Our client is a leading medical and scientific distribution company focused on delivering innovative, value-added solutions to the UK market, which now requires a Territory Manager for the North of the UK to join their Clinical and Life Sciences team. As a Territory Manager for the Northern Territory, you will play a key role in driving the growth and retention of business within your region. You will be responsible for building strong relationships with both existing and new clients, promoting products and solutions, and achieving sales targets. This is a field-based role with 60-75% travel, where you will work closely with customers on product demos, trials, and face-to-face meetings. You will collaborate with the Clinical/Life Science Team Leader and Marketing to ensure the value-added message is effectively communicated across your territory. Please note that candidates must live in the North of the UK, as the territory covered includes Newcastle, Leeds, Bradford, Barnsley, Huddersfield, Liverpool, and Manchester. Main Duties & Responsibilities: Business Development & Account Management: • Manage and grow existing accounts while identifying and securing new business opportunities within the Northern Territory., • Develop and implement strategic plans to achieve sales targets and grow market share across the Pharma, Academia, healthcare facilities, and healthcare professionals, • Conduct regular customer visits, product demonstrations, and trials, ensuring strong client engagement and satisfaction., • Provide technical training and support to customers, addressing product-specific queries and offering solutions that align with their needs., • Maintain ongoing communication with customers, providing both remote and onsite support to ensure exceptional service and client satisfaction., • Provide regular reports on territory performance, customer feedback, and market insights to the Clinical/Life Science Team Leader., • Work closely with the Marketing team to reinforce the value-add message within your territory, contributing to the go-to-market strategy for new products and solutions., • Work with cross-functional teams on product launches and customer solutions., • Ensure proper handling and documentation of customer complaints, adhering to the quality management processes. Previous Experience/Qualifications: • Proven track record of success in sales, preferably within the medical or healthcare industry., • A strong understanding of laboratory practices and industry regulations is desirable., • Excellent communication and presentation skills, with the ability to engage with both technical and non-technical stakeholders., • Self-motivated and able to manage multiple accounts and projects independently., • A full UK driving license is required, with the ability to travel frequently within the Northern Territory (60-75% travel). Additional Information: • Please note this is a full-time, permanent role with core hours of Monday – Friday 9 am – 5 pm, but flexibility is required for business travel., • Company car or car allowance., • Bonus structure driven by goals and objectives and commercial sector performance., • Ongoing training and development opportunities to stay ahead of industry trends and advancements. Please contact Matt Hartwell on 07301283663 or email your CV to for a confidential chat.

🚀 Sales Development Representative APPLY NOW - Fast-Track your application by completing our first stage here: We're looking for a Sales Development Representative to join our dynamic and forward-thinking team! 📍 Remote-first (UK-based) 💰 From £24,000 - £30,000 (DOE) per annum + uncapped commission Do you… ✅ Love direct and clear communication? 🗣️ ✅ Spread good vibes wherever you go? ✨ ✅ Focus on solutions, not excuses? 🎯 ✅ Want to be part of a company obsessed with growth? 📈 If that sounds like you, this could be your perfect next move! 👀 What You’ll Be Doing 📞📩 🔹 Generating new sales opportunities through phone, email, and social media 🔹 Qualifying leads to build a high-quality sales pipeline 🔹 Hitting and exceeding targets in a fast-paced, high-energy environment 🔹 Keeping CRM data organised and up to date (HubSpot/Salesforce experience is a plus!) 🔹 Writing accurate reports on booked opportunities 🔹 Representing Punch! and our clients with professionalism and enthusiasm 🔹 Collaborating with an incredible team and taking part in fun team incentives 🎉 What We’re Looking For 👀 📞 Experience in Sales, SDR, Telesales, or Lead Generation 🎯 Strong communication and active listening skills under pressure 🖥️ Familiarity with CRM systems (HubSpot is a bonus!) ⚡ Ambitious, self-starting, and eager to grow in a sales career 💡 Strong social and relationship-building skills – both over the phone and face-to-face Why Join Punch!? 🎉 We’re obsessed with growth. 🌱 We invest in YOU with: 🛣️ A clear career progression path – no guesswork, full transparency! 🏆 A high-energy, supportive team that celebrates success We help B2B brands stand out, innovate, and excel with award-winning campaigns – and we’re only just getting started! Perks & Benefits 🎁 🎂 Your birthday off! 🎉 🏝️ 20 days holiday + 8 bank holidays (extra days added after 2 years too!) 🧠 Mental health hub & first aider support 🏆 Our MVP Club (Annual company funded getaway for top performers) 🏥 WPA healthcare after probation 💻 Fully remote with equipment provided 🍾 Monthly virtual socials & team incentives 📩 Ready to grow with us? Apply now and let’s chat! 🔥 Punch! – Growth of our People, Growth of our Clients, Growth of our Company. APPLY NOW - Fast-Track your application by completing our first stage here:

NO AGENCIES Customer Experience Executive Job Type: Permanent - Office based, Manchester Salary: £35,000 + performance Related Bonus About us We are a passionate, purpose-driven organisation specialising in upskilling and supporting those who work directly with vulnerable children and adults in the children looked after and care sectors. Our mission is to empower care professionals with the skills, confidence, and knowledge to provide the highest quality of care—ultimately transforming the lives of those they support. By joining us, you will not only make a tangible impact within our business but also help improve the lives of vulnerable individuals who rely on skilled, compassionate care. The Role We are seeking a proactive, professional, and detail-oriented individual to join our Customer Experience team as a Customer Experience Officer. In this role, you will act as the first point of contact for clients and learners, ensuring their journey with us is seamless, supportive, and of the highest standard. You will handle client and learner queries, provide tailored training proposals, and support both online and face-to-face training administration. You will also play a key role in delivering demonstrations via zoom, updating stakeholders on product and service developments, escalating issues and suggestions, and maintaining the accuracy of our data systems. Additionally, you will identify opportunities to cross-sell and up-sell relevant training services and products to clients, enhancing the overall customer experience and contributing to business growth. Strong communication skills, excellent phone etiquette, and a solutions-focused mindset are essential. Key Responsibilities: Client & Learner Support • Respond promptly and professionally to client and learner issues via telephone, email & CRM tickets., • Provide clear, accurate information on training, services, and updates during all calls., • Prepare and deliver proposals tailored to client needs., • Develop and present proposals for face-to-face training sessions., • Act as a consistent point of contact for allocated client accounts, ensuring regular engagement and support., • Build and maintain strong, long-term relationships with clients to drive satisfaction, retention, and loyalty., • Monitor client activity, renewal dates, and contract performance, ensuring all commitments are fulfilled., • Identify opportunities to expand relationships through proactive communication, training insights, and solution recommendations., • Collaborate with internal teams to ensure a seamless client experience and timely delivery of agreed services., • Provide management with regular feedback and updates on client health, risks, and potential growth opportunities. Administration & Data Management • Support the smooth administration of face-to-face training, including scheduling, documentation, and coordination., • Maintain and cleanse databases to ensure accurate, up-to-date information., • Ensure all communications are professional, courteous, and solution-focused., • Keep stakeholders informed of updates during all interactions., • Identify opportunities to cross-sell and up-sell additional training or services., • Escalate issues, feedback, and ideas to management promptly and constructively. About You We’re looking for someone who: • Proven experience in customer service, client relations, or learner support roles., • Excellent listening, verbal, and written communication skills., • Strong phone etiquette with the ability to build rapport quickly., • Confident in delivering demonstrations and explaining proposals clearly., • Highly organised, detail-oriented, and accurate in record-keeping., • Ability to manage multiple tasks and priorities simultaneously., • Proactive, solution-focused, and confident in escalating issues and suggestions., • A collaborative team player with strong stakeholder engagement skills., • Commercial awareness with experience in cross-selling or up-selling., • Experienced and confident using CRM systems, email systems and live chat tools. Desirable Experience • Background in training, education, or care sectors., • Experience preparing and delivering proposals., • Familiarity with CRM or LMS systems for managing client and learner interactions., • Knowledge of regulatory and safeguarding requirements. What we offer • Supportive Team: Join a mission-driven, collaborative workplace where compassion and excellence are core values., • Meaningful Work: Play a vital role in supporting care professionals and enhancing learner and client experiences., • Central Location: Work in a comfortable, accessible city-centre office., • Competitive Package: £35,000 base salary, 33 days of paid holiday, plus Performance Related bonus., • Growth Opportunities: The chance to grow your skills in sales, client engagement, and customer experience.

Hybrid Role: Dr Sam’s Retail Sales and Customer Experience Executive - Manchester Location: ● 4 days/week in-store: London (Base Store: Manchester Trafford Centre) Working Days: 5 days pw, 7.5hrs per day (excluding 1-hour lunch break) on a 4-week rolling rota Mon-Sun Overview: We are looking for a passionate and versatile Retail Sales & Customer Experience Executive to represent Dr Sam’s both in-store and online. This unique hybrid role bridges our physical retail presence with our digital customer experience team — ensuring that every touchpoint, from the shop floor to live chat, reflects the exceptional care, clarity and credibility Dr Sam’s is known for. Your Responsibilities:In-Store (4 days/week): ● Act as a passionate ambassador for Dr Sam’s on the shop floor, confidently selling and recommending products to meet customers’ skincare needs, driving sales, customer loyalty and repeat business. ● Consistently achieve individual sales goals and contribute to brand sales objectives. ● Stay up to date with product/brand education to ensure the highest level of service. ● Build strong relationships with in-store teams and clients, becoming a trusted expert ● Conduct daily operational checks: manage stock levels, ensure testers are replenished, and maintain immaculate display standards. ● Support education by delivering training sessions to retail partner staff, promoting deep brand and product understanding. ● Organise and participate in brand-boosting store events, product demonstrations, and popup experiences using tools like the Routine Finder Quiz. ● Provide weekly reporting on sales, feedback, and field insights to HQ and the Retail & Education Manager. Remote (1 day/week): ● Work alongside the Customer Services team to respond to customer enquiries via email, live chat and phone. ● Resolve product, order, or subscription-related issues in a warm, helpful, and brand-aligned manner. ● Educate customers digitally about product usage, routines, and troubleshooting. ● Gather and communicate feedback, trends, and FAQs to the broader team to inform product development and customer experience improvements. ● Use CX software platform Gorgias and associated tools to manage tickets efficiently and maintain service excellence. Who You Are: ● An entrepreneurial people-person who loves both face-to-face and digital interactions, with the ability to make customers feel seen, supported, and educated. ● Proven experience in retail (ideally beauty/skincare) and/or customer experience roles. ● Strong product knowledge or passion for skincare and confidence in explaining ingredients, routines, and expected results. ● Organised and self-motivated, capable of managing priorities across multiple channels. ● Tech-savvy with experience using helpdesk platforms (Gorgias/Zendesk), subscription platforms, or loyalty programs. ● Excellent written and verbal communicator. ● Resilient, solutions-focused and calm under pressure in a fast-paced environment that requires multitasking with minimal supervision. ● Strong attention to detail, initiative, and the ability to work both independently and collaboratively. ● Agile and adaptable, with the flexibility to work evenings, weekends, and bank holidays. What we offer: ● Competitive salary plus commission ● 33 days holiday (25 days + 8 bank holidays, which you may be required to work) ● Product allowance & generous employee discount ● Hybrid working arrangement (1 WFH day/week) ● Company pension ● The exciting opportunity to grow with a dynamic, founder-led beauty brand set for global expansion and all the related potential for your career. About Dr Sam’s: Founded by cosmetic dermatologist Dr Sam Bunting, we create expert-led, accessible skincare for those who want clarity and results. With a digital-first approach, a passionate community, and powerful clinical formulations, Dr Sam’s is changing the way people engage with skincare.

Job Title: Technical Account Manager Reporting to: Head of IT Sales Location: Any UK Office (Hybrid / Flexible Working) Salary: up to £50k with OTE - £85k - £100k About Us: Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. From our small but ambitious beginnings, we have grown into a nationwide company with over 1100 employees across 16 offices and have recently joined the ranks of Britain’s private company ‘unicorns’ after securing a new $1bn valuation. Job Purpose: The Technical Account Manager (TAM) works directly with our key clients as a key technical advisor and customer advocate, responsible for managing and growing assigned accounts. The TAM will work closely with the Business Development Managers, Pre-sales and Technical Consultants to propose and design solutions to meet customer requirements and meet their business requirements. The TAM’s will ensure exceptional customer satisfaction though the customers lifecycle ensuring continued engagement with the customer to drive retention and re-sign. Responsibilities Identify opportunities for upselling and cross-selling additional services and solutions to the customer. Work with pre-sales team to develop proposals and presentations to meet the customers' requirements. Create and confidently deliver technical presentations internally and externally. Attend meetings with customers to determine technical and business requirements and ensuring that all required information is collated prior to producing a solution. Provide technical solutions in a professional manner and to agreed timeframes, seeking guidance from the pre-sales and technical teams on best practice and suitability. Sell technical solutions to the customer with professionalism and enthusiasm. Provide accurate and timely management information, to include pipeline reports and KPI’s. Structure and produce compelling sales proposals/commercial and high-level technical documentation outlining the cost savings and business benefits. Interface with the pre-sales, delivery project team, articulating customer requirement, to ensure smooth transition from Sale to Delivery. Conduct regular meetings with clients to review service performance and discuss upcoming needs. Develop and maintain strong relationships with assigned clients. Act as the primary commercial point of contact for clients, addressing their technical needs and concerns. Advise clients on best practices, IT strategies, and technology trends. Assist in the development of IT roadmaps and strategic plans aligned with clients’ business goals. Ensure the continued quoting and renewal of customer re-occurring services including Support Contract Renewal. Skills From a relevant technical background, ideally within an MSP environment such as pre-sales, project management or technical delivery. A solid technical understanding of core product sets including M365, Azure, AVD, Windows Server and associated storage/hardware solutions, Networking Solutions including HPE, Meraki and SonicWALL. Outstanding communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical stakeholders. A solid understanding of Cyber technologies such as Zero Trust, SASE, CASB, EDR/XDR, Managed SOC, vulnerability and pen testing, Cyber Essentials Plus and ISO27001. Experience in designing and delivering technical solutions in SME to Enterprise businesses. Full drivers licence and willingness to travel to client sites. Experience in producing high quality commercial proposals including design, solution overview and pricing. Ability to cope under pressure and prioritise work accordingly. Customer-focused mindset with a commitment to delivering high-quality service. Proven track record in managing and growing client accounts. Strong organizational skills and attention to detail. Desired Skills Worked in an IT or Telecom Managed Service environment previously. Relevant vendor or industry qualifications (Microsoft, Gamma, LG, Meraki, SonicWall, Aruba or Cisco). Have an active Microsoft certification (eg AZ305, MS100, MS101) Key Benefits Include: Industry leading commission structure. Excellent progression, learning and development potential. Regular socials in a welcoming, inclusive environment Lucrative bonus and incentive schemes. Pension Benefits Platform with Exclusive Discounts Our Values Respect - Treat colleagues and customers with respect Integrity - Uphold the highest standards of honesty and fairness Teamwork - Engage and collaborate with colleagues and partners Ambition - Determination to be the best that we can be Don't let the requirements hold you back! We value passion, potential, and a willingness to learn just as much as experience. We're a fast-paced and growing environment, and if you're excited about business development and helping companies succeed with technology, we encourage you to apply – even if you don't tick every box. At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business. We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a British Private Equity Venture Capital Association (BVCA) 2023 Vision Award Winner for London South East for our commitment to culture and ESG. We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.

Mechanical Team Coordinator Manchester £37,000 Do you have strong mechanical engineering skills and experience coordinating teams in a fast-paced environment? Are you looking to take the next step into a leadership position while still remaining hands-on in your work? This is an excellent opportunity to join an established engineering team in Manchester, offering long-term stability, investment in training, and the chance to lead a small team maintaining heavy vehicles and industrial equipment. Why this role and company? You will be joining a reputable organisation within the rail and engineering sector, known for promoting from within and developing their people. With structured internal training and ongoing support, this is the ideal opportunity for someone currently working as a Garage Coordinator, Lead Fitter, or Senior Technician looking to step into a more defined leadership role. What will I be doing? As a Mechanical Team Coordinator, you will take a hands-on approach to daily operations, supporting and guiding a team of fitters and technicians. You will coordinate maintenance activities across heavy vehicles and mechanical systems, ensuring work is completed safely, efficiently, and to a high standard. Your day-to-day will include scheduling and allocating tasks, monitoring progress, assisting with complex repairs, and maintaining clear communication between the engineering team and management. This is a role where you will lead by example remaining actively involved on the tools while mentoring and supporting others. Shift pattern: You will work a 39-hour week across a 2-week shift rotation: Week 1: Mon Thurs 06 30, Fri 06 30 Week 2: Mon Thurs 14 00, Fri 10 00 What do we need? • Previous experience in a mechanical maintenance or vehicle engineering environment (rail, automotive, plant, or similar)., • Experience in a coordinator or team-leading capacity, or the ambition to step up into one., • Confident using a variety of mechanical tools including air tools, calibrated tools, hand tools & socket sets., • Excellent organisation and communication skills, paired with a proactive approach and a strong commitment to safety., • Be able to pass a full rail medical this will include hearing, eyesight, mobility, blood pressure and general health, • Must complete a criminal convictions questionnaire as part of the application process, • Be able to pass a basic DBS, • Be able to pass a Drugs & Alcohol test Our client is offering an excellent package upon joining their business. Starting salary: £37,000 Overtime opportunities available Excellent pension scheme Training and development modules to support progression 31 days holiday (including bank holidays) You will be joining a business that genuinely invests in its people. For individuals who show initiative, technical competence, and leadership potential. The role as Mechanical Team Coordinator can pave the way to supervisory, production, or depot management roles as your career progresses. Next Steps: If you re interested in this opportunity, you can: Click Apply Now, or email (url removed) to arrange an informal chat about the role. Once your application is received, I ll personally review it and contact you within 24 hours to discuss your background and fit for the role. About Ganymede Solutions: Ganymede Solutions Ltd specialises in Manufacturing, Infrastructure, Civil, Transportation, and Engineering recruitment on both a permanent and contract basis. For more opportunities like this one, visit our website. By applying, you accept the terms of our Privacy Notice available on our website. Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation

Job Description Job Title: Customer Service Agent Department: Customer Service Reports To: Customer Service Manager Job Type: Part-Time Compensation: 21.00 per hour Job Overview: We are looking for a friendly and driven Customer Service Representative to join our team! As the first point of contact for our customers, you will play a vital role in creating a positive customer experience by addressing inquiries, resolving concerns, and offering helpful solutions. Your commitment to customer satisfaction will help foster lasting relationships and contribute to the success of our business. Key Responsibilities: Customer Assistance: Provide exceptional service to customers via phone, email, and chat, ensuring timely and professional responses. Problem Resolution: Effectively handle and resolve customer issues or complaints, ensuring each customer leaves with a positive experience. Product Expertise: Learn and maintain in-depth knowledge of our products/services to support customers with their needs. Order Support: Assist with processing orders, tracking statuses, and managing returns or exchanges. Record Keeping: Maintain accurate logs of all customer interactions, issues, and resolutions. Team Collaboration: Work with internal teams, including sales and technical support, to find solutions and improve the overall customer experience. Customer Feedback: Collect feedback to help identify opportunities for service improvements and escalate issues when necessary. Retention Efforts: Build strong, lasting relationships with customers through proactive support and engagement. Qualifications: Education: High school diploma or equivalent required; college degree is a plus. Experience: Previous customer service experience or similar roles is beneficial. Skills: Strong verbal and written communication skills. Excellent problem-solving and analytical abilities. Patience and professionalism in handling challenging situations. Strong organizational skills and attention to detail. Proficiency with customer service software, CRM tools, and Microsoft Office Suite. Ability to manage multiple tasks in a fast-paced setting. What We Offer: Competitive pay and a comprehensive benefits package. Opportunities for growth and career development. A supportive and collaborative team environment. Employee discounts on company products and services. How to Apply: Interested? We’d love to hear from you! Please submit your resume and cover letter. We look forward to learning more about your experience and how you can contribute to our customer service team. Requirements Marketing

Join the dynamic team at 360 Display Media Ltd as a Customer Service Advisor and become an integral part of a company committed to delivering exceptional service and innovative media solutions. At 360 Display Media Ltd, we pride ourselves on our customer-centric approach, ensuring that each client receives personalized attention and support. As a Customer Service Advisor, you will play a key role in maintaining our high standards of customer satisfaction by addressing inquiries, providing knowledgeable assistance, and resolving issues with efficiency and professionalism. This position offers an exciting opportunity to work within a creative and fast-paced environment where your communication skills and problem-solving abilities will be valued and developed. If you have a passion for helping others and thrive in a collaborative setting, we invite you to bring your expertise to our team and contribute to the continued success of 360 Display Media Ltd. Tasks Respond to customer inquiries via phone, email, and live chat, ensuring timely and accurate resolution of issues. Maintain a high level of product knowledge to effectively assist customers with their questions and concerns. Document all customer interactions and issues in the company's CRM system for future reference and analysis. Collaborate with internal teams to address customer feedback and improve overall service delivery. Provide feedback and suggestions to management on improving customer service processes and enhancing customer satisfaction. Requirements Bachelor's degree or equivalent experience in customer service or related field. Excellent communication and interpersonal skills with a focus on customer satisfaction. Proven ability to handle high-stress situations calmly and effectively while maintaining professionalism. Strong problem-solving skills and the ability to work independently as well as part of a team. Proficiency in using CRM software and Microsoft Office Suite, with the ability to adapt to new technologies quickly. Join 360 Display Media Ltd as a Customer Service Advisor and enhance your career in a dynamic, innovative environment. Be part of a team that values excellence and growth.

Do you love travel, thrive outdoors, and get a kick out of turning great science into real-world results? We're working with an innovative agri-tech company that's revolutionising how farmers grow in water-stressed regions, and they're looking for an Agronomist to join their growing team. If you've got a solid understanding of crops, soils, and irrigation, and you're ready to see the world while making a difference, this could be the adventure your career's been waiting for. About the Company Our client is a fast-growing, sustainability-driven agri-tech business with a breakthrough product helping growers dramatically cut water use while improving crop performance. They're a small but mighty team of scientists and technical specialists working across multiple continents to prove and promote their innovative solution. With a strong pipeline of field trials, regulatory approvals, and commercial projects underway, they're now looking to expand their technical field team to keep up with global demand. The Role This isn't your average agronomy job. You'll be out in the field - literally - all around the world, working to manage crop trials, collect data, and help local growers and distributors get the best from this technology. Your role will include: • Designing and managing field trials across regions such as Zambia, the Americas, and beyond, • Gathering data on soil moisture, yield, and water-use efficiency, and making sure trials are executed properly, • Analysing results and producing clear, actionable reports, • Engaging with growers, agronomists, and distributors to share insights and support product adoption About You You'll be the kind of person who thrives in a practical environment and loves being out on farms as much as analysing data back at your desk. You'll be confident enough to work independently but collaborative enough to stay connected with a team. • A degree in Agronomy, Soil Science, or related field, • Experience in field trials, irrigation systems, and data analysis, • A commercial mindset, you can turn data into stories that resonate with growers, • Strong communication and cross-cultural relationship skills, • Willingness to travel extensively (some months this could be 3 out of 4 weeks), • Speak Spanish or have experience working internationally, • Have your BASIS & FACTS (or be keen to work toward them), • Know your way around Excel and agronomic data software What's in It for You • Competitive salary ( 40-50K DOE), • 10% pension, • Private medical & life insurance, • 25 days' holiday + BH Ready to make your mark on global agriculture? For an informal chat call Emily on (phone number removed) or email (url removed).

We’re looking for an experienced Customer Support Representative to help support Housr’s growing base of customers that have subscribed to a utilities management package. You’ll help support our customers via email, chat and phone calls, answering their questions and giving them a fantastic ex

Remote Community Moderator for Major Gaming Client – Work from Home, English and French.To all Gamers and Player Fans: Here is an opportunity to earn from home providing email and chat support for a global pioneer in gaming and entertainment.This industry leader is world-renowned - with gaming

Experience in handling chat and email support is a strong advantage. Customer Support Virtual Assistant – Chat & Email Handling. This role is pivotal in ensuring an exceptional customer experience through efficient handling of chat and email inquiries.