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We are seeking an experienced Fire Risk Assessor to join a growing team operating across Manchester and surrounding areas. The successful candidate will be responsible for carrying out comprehensive Type 1 and Type 3 Fire Risk Assessments across a varied portfolio of residential properties, with a strong focus on social housing environments.\n\nAs a Fire Risk Assessor, you will be:\n\nConducting Type 1 and Type 3 Risk Assessments across a varied property portfolio\nProducing clear, compliant, and detailed FRA reports with prioritised action plans\nAdvising clients on remedial works and safety improvements\nLiaising with clients, housing providers, and facilities teams to ensure legislative compliance\nManaging your own diary and travel across the Midlands region\nSupporting re-inspections, follow-up visits, and ongoing compliance strategies\n\nI’d love to speak to anyone who has:\n3+ years experience delivering Type 1 and 3 FRAs \nStrong working knowledge of current safety legislation and guidance\nExperience working in a social housing setting \nRecognised FRA qualifications, such as:\nNEBOSH Fire Safety / Risk Management\nLevel 2/3 Certificate in FRA\nFull UK driving licence\n This Fire Risk Assessor role is offering the following benefits:\n\n£50,000 - £55,000 - salary \n23 days’ annual leave + bank holidays, rising to 25 days with service.\nEmployee Assistance Programme for wellbeing, financial and personal support.\nLife insurance after 6 months’ service.\nEnhanced sick, maternity, paternity and bereavement pay.\nSalary sacrifice pension scheme with National Insurance savings.\nAnnual pay reviews.\nMental Health First Aider support.\nEmployee discounts and wellbeing benefits platform.\nFree mortgage advice.\n£2,000 referral bonus for successful asbestos surveyor referrals.\nLong Service Awards from 5 years onwards.\nCareer development and progression opportunities. \nIf this Fire Risk Assessor role sounds like a great fit, apply now or get in touch for a confidential chat.\nIf this role appeals to you then please apply now or contact lexie on (phone number removed) or email on (url removed)

Opportunity to shape how Service Management works within this organisation… Service Management Consultant £70 – 85k basic Hybrid – Manchester Your new opportunity…. Following a strategic refocus on managed services and strong new customer wins, you’ll take ownership of core ITIL practices and make them work in the real world. As the Service Management Consultant, you’ll: • Lead and mature Major Incident, Problem, Change, and Release Management., • Be front-facing with customers, running workshops and strengthening their confidence in our services., • Support and develop the existing service desk team (no direct reports initially, but plenty of influence). Your new organisation… An award-winning applied-innovation business and a top-tier partner of the world’s leading cloud, AI, and data platforms. That means working on genuinely interesting problems for some of the UK’s most recognisable brands and government organisations. What you’ll bring… • Strong, hands-on ITIL 4 knowledge, with experience running practices end-to-end in an MSP, consultancy, or service-provider environment., • Credibility in front of customers and being comfortable with ITSM tooling and data (Halo, ServiceNow, or similar), and a genuine change driver., • Experience in improving service management maturity in an organisation where processes, behaviours and governance are still developing. What’s in it for you? Salary for this role is £70 – 85k depending on experience. It’s hybrid, with 2 days a week near Manchester and some occasional travel to client site. Other benefits include private medical insurance, life assurance, income protection, 25 days holiday (+ bank holidays), benefits platform and more. What’s next? For a confidential chat and some more info, please click Apply or email dominic . buck @ mexasolutions . com

SENCo - Special Educational Needs Co-ordinator\n\nAre you a qualified teacher who is passionate about delivering excellent outcomes for students with SEND?\n\nWould you like to join a thriving school in Manchester as the Special Educational Needs Co-ordinator from September 2026?\n\nThis is an exciting opportunity to join a forward-thinking school and to transform the lives of young people, with a truly inclusive education.\n\nThis school is an Ofsted 'Good' Secondary serving a diverse community in Manchester, leadership have high expectations and clear policies in place to help students and teachers alike thrive!\n\nIf you are an experienced SENCo ready to take on a new challenge, please get in touch today! Please apply if you meet the below criteria - you must have completed or be working towards the NPQ for SENCo's and have experience in similar roles. \n\nIf you would like to find out more information or have a confidential chat in the first instance, please get in contact as soon as possible. Call/email Holly at Aspire People!\n\nSENCo\n Permanent position starting September 2026.\n MPS - UPS + TLR1 \n SENCo - NPQ / NASENCO award essential (or already in progress)\n\nSENCo - about the role/school\n Make significant contributions to whole school planning and development.\n Ensure that the school plays a vital role in ensuring pupils with SEND receive a first-class education and are prepared for their next steps.\n Develop and co-ordinate links within the school, the LA, and other external agencies.\n Lead a team of LSA/TA and HLTA's.\n Play a key role in the development of inclusion across the school.\n Secondary school in Manchester - excellent links to transport and on-site parking.\n Fantastic CPD and career progression support within the school.\n Excellent policies such as behaviour management with support from the leadership team.\n Part of a growing multi-academy trust.\n* Fantastic support in place from SLT - focus on staff well-being and culture.\n\n#hollyaspirepeople\n\nAspire People Limited provides services as an Education Agency and an Education Employment Business. Aspire People is committed to safeguarding and promoting the welfare of pupils and expects every candidate to share this commitment. Placements are subject, to appropriate Child Protection screening, including checks with former employers and the Disclosure and Barring Checks

Assistant Property ManagerCentral Manchester £30,000 - £33,000Looking to build a long-term career in Property Management?I’m working with a growing property management business looking to hire an Assistant Property Manager to support the management of a residential portfolio. This role offers great exposure to block management and a clear pathway into a Property Manager position for someone keen to develop their career in the sector.The RoleYou’ll support the Property Management team with the day-to-day running of residential developments, acting as a key point of contact for residents, contractors and stakeholders while helping ensure sites are managed efficiently and compliantly.Key Responsibilities • Supporting the management of residential developments, • Handling resident and contractor enquiries via phone and email, • Carrying out site visits and block inspections, • Coordinating reactive and planned maintenance works, • Supporting contractor procurement and quotations, • Assisting with meetings, site visits and AGMsWhat We’re Looking For, • Some property experience (block management, lettings, estate agency, housing, etc.), • Strong customer service skills, both phone and email, • Highly organised with the ability to manage multiple tasks, • Confident IT skills and ability to learn property systems, • Full UK driving licence preferredWhy Apply?, • Clear progression into a Property Manager role, • Hands-on exposure to block management, • Supportive team environment with development opportunities, • Mileage paid for site visitsIf you're looking for a role where you can build a career in property, I'd love to have a confidential chat.

Customer Service Advisor (Contract) Duration: 12 Months (Possibility for extension) Location: Manchester/Hybrid (4 days per week on site) Rate: A highly competitive salary is available for suitable candidates Role Profile Are you ready to take your career to the next level in the dynamic world of investment banking? We are seeking a dedicated Customer Service Advisor to join our team. This is an exciting opportunity for individuals who thrive in fast-paced environments and are passionate about providing exceptional service. Key Responsibilities: • Serve as the primary point of contact for shareholder inquiries through phone, email, web chat, and written correspondence. While the role is predominantly phone-based, you'll also engage in independent case investigations., • Deliver high-quality service consistently, managing client conversations with confidence while meeting challenging productivity and quality targets., • Execute telephone trades accurately and efficiently, adhering strictly to client instructions, regulatory requirements, and established procedures., • Address both straightforward and complex shareholder queries, providing clear and confident technical support while taking ownership of issues until resolved., • Investigate discrepancies and errors on shareholder accounts and statements, applying sound judgment, attention to detail, and structured problem-solving techniques., • Drive first-contact resolution wherever possible, escalating only when necessary and retaining ownership until full closure., • Proactively manage daily open cases to ensure timely follow-up, accurate outcomes, and a strong client experience., • Take full accountability for the quality, accuracy, and completion of all work, with performance measured against productivity, quality, and client outcomes., • Operate effectively across multiple management companies, adapting quickly to different processes, products, and service expectations., • Demonstrate a continuous improvement mindset by identifying opportunities to enhance service delivery, efficiency, and client experience. Skills & Experience: • Proven experience in a client service or contact centre environment is essential., • Comfortable operating in a performance-driven, regulated environment with clear standards and expectations., • Ability to work independently, manage workload under pressure, and make informed decisions., • Strong written and verbal communication skills across multiple channels., • Educated to secondary school level with equivalent experience. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skill set. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Deputy SENCo - September Start - 1 term initially \n\nAre you a qualified teacher who has experience of delivering excellent outcomes for children with SEND?\n\nWould you like to join a thriving primary school supporting the SENCo from September 2026?\n\nThis is a temporary contract initially for 1 term.\n\nIf you are an experienced SENCo ready to take on a new challenge or have significant experience and understanding of SEND within primary, please get in touch today!\n\nIf you would like to find out more information or have a confidential chat in the first instance, please get in contact as soon as possible. Call/email Holly at Aspire People!\n\nDeputy SENCo - about the role/school\n Make significant contributions to whole school planning and development.\n Ensure that the school plays a vital role in ensuring pupils with SEND receive a first-class education and are prepared for their next steps.\n Develop and co-ordinate links within the school, the LA, and other external agencies.\n Help to lead a team of LSA/TA and HLTA's.\n Play a key role in the development of inclusion across the school.\n Primary school in Manchester - excellent links to transport and on-site parking.\n Fantastic CPD and career progression support within the school.\n Fantastic support in place from SLT - focus on staff well-being and culture.\n\n#hollyaspirepeople\n\nAspire People Limited provides services as an Education Agency and an Education Employment Business. Aspire People is committed to safeguarding and promoting the welfare of pupils and expects every candidate to share this commitment. Placements are subject, to appropriate Child Protection screening, including checks with former employers and the Disclosure and Barring Checks

Position Title: Customer Support Expert \n\nDuration: 6 Month Contract \n\nLocation: Manchester\n\n£17.46 per hour - Inside IR35 (Umbrella Rate)\n\nPosition Description:\n\nCustomer Support Expert (Contact Centre)\nPosition Overview: As a Customer Support Expert in our Clients' contact centre, you will be the first point of contact for Customers and Dealers.\nThe primary focus of this role is to provide outstanding customer service via telephone, handling inbound and outbound calls.\nYou will also be responsible for handling customer enquiries via email and other channels as needed, ensuring every interaction results in a positive experience. \n\nPosition Responsibilities: \n\nProvide exceptional customer service while efficiently handling a variety of enquiries primarily through inbound and outbound calls within a contact centre environment.\nRespond to customer enquiries received through other channels including emails, live chat, SMS, and post.\nAchieve business targets by efficiently managing call volume and resolving customer issues effectively.\nMaintain accurate and up-to-date customer account records.\nProcess customer payments made by debit/credit card and investigate payment-related issues, including refunds.\nProvide settlement quotes.\nAssist customers with financial health and loss recovery enquiries.\nSupport customers through the end-of-contract process.\nAddress and resolve customer dissatisfaction issues.\nProvide support to customers dealing with bereavement.\nOffer technical support for the Clients' Pass / Account Manager Online.\nPerform account administration tasks, such as name/address changes and sending letters/emails \n\nSkills Required:\n\nQualifications and Skills: Demonstrate a deep understanding of customer needs by actively listening and offering a personalized approach to each interaction.\nCommit to ensuring customers receive the best possible outcome for their individual circumstances.\nFoster a positive customer experience that encourages customers to recommend Client Credit.\nEmbrace a positive attitude toward change, including business transformation, new technology, and systems.\nExhibit a positive approach to providing excellent customer service and take ownership of resolving or escalating customer queries as needed.\nMaintain a focus on achieving personal and team objectives by delivering results.\nDemonstrate resilience and adaptability in a fast-paced contact centre environment.\nPossess strong communication skills, both written and verbal, with the ability to clearly and effectively communicate over the phone.\nExhibit confident IT skills and the ability to learn and use a range of systems and applications after training.\nDemonstrate the ability to quickly acquire and apply new knowledge and skills through on-the-job training.\nWillingness to cross-cover within the business centre to support other teams as needed to maintain overall service quality. Experience Required:\n\nDesirable: Previous experience working in a customer contact centre environmentWhy work through Contechs?\n\nContechs is a leading Automotive, Design, Engineering, Technology and Innovation Recruitment Consultancy. Founded in 1997, with an inhouse Contractor Care Team to support all external employees, acts as an employment agency for permanent and contract recruitment.\n\n How to Apply\n\nIf you're interested in applying for this position, submit your application and one of our recruiters will be in touch.\n\n If you know anyone that is suitable for the role, please visit the below page where we offer up to £600 referral fee

Senior Civil Engineer - Highways & Drainage \nLocation: Manchester (Hybrid) \nAre you a Senior Civil Engineer ready to lead projects, mentor engineers and play a key role in delivering highways and drainage schemes in Manchester City Centre? \nThis is an excellent opportunity for a Senior Civil Engineer to join a growing and environmentally conscious consultancy offering strong career progression, technical development and a supportive team culture. \nAs a Senior Civil Engineer, you will oversee highways and drainage projects with a strong focus on drainage design. You will manage resources, supervise project delivery, ensure technical quality, and support the development of engineers across the team. \nYou will be leading project meetings, coordinating workloads, reviewing designs and supporting clients while ensuring projects are delivered efficiently and to a high standard. This role would suit someone passionate about leadership, mentoring and delivering technically strong infrastructure solutions. \nTo be considered for this Senior Civil Engineer role, you will need: \n·Proven experience leading a Civil Engineering team \n·Strong drainage and highways design knowledge \n·Experience using MicroDrainage, Civil 3D and AutoCAD \n·Excellent communication and resource planning skills \n·Understanding of CDM and project delivery processes \nSalary is dependent on experience and includes an excellent benefits package: \n·Competitive salary with annual reviews \n·Pension contribution \n·Health and wellbeing cover \n·23 days holiday plus bank holidays and Christmas shutdown \n·Cycle to work scheme with onsite facilities \n·Training programmes and career development opportunities \n·Investors in People accredited business \n·Carbon neutral and sustainability-focused workplace \nBased in Manchester City Centre, this Senior Civil Engineer position is ideal for someone looking to progress their leadership career while helping others develop professionally and technically. \nApply today to be considered for this exciting opportunity. \nFOOTNOTE: \nIf you feel that you are right for this role technically, but the salary, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation. \nEven if you are happy in your current role for now, we always welcome calls from Highways professionals keen to make their introductions for future months or years. Carrington West's Highways, Transport & Infrastructure division is the fastest growing in the country, our specialist team has a combined over 100+ years' experience in this market. Please call Chloe Orchard at Carrington West on (phone number removed) or email (url removed) for more information. \nBy applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third-party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent please contact us

Secure your September 2026 role NOW!\n\nWe're working with top schools across Manchester and surrounding areas who are urgently recruiting teachers and support staff ahead of the new academic year.\n\nOpportunities available:\n\nPrimary Teachers (KS1 & KS2)\n\nSecondary Teachers (English, Maths, Science)\n\nSEND / SEMH Teachers\n\nLearning Support Assistants (LSA)\n\nBehaviour Mentors & Intervention Staff\n\nWhy apply with us?\n\nCompetitive salaries\n\nFull-time & part-time positions\n\nMainstream and specialist settings\n\nEarly placement = first pick of schools and locations\n\n📍 Locations: Manchester, Salford, Trafford, Stockport, Tameside, Oldham, Rochdale, and surrounding areas.\n\n✅ You're a perfect fit if you:\n\nHold QTS (for teaching roles)\n\nHave experience in schools / education\n\nAre passionate about supporting students, including those with SEND or SEMH needs\n\nCommunicate effectively and can manage behaviour with confidence\n\n⚡ Act fast: Schools are filling roles quickly, so don't miss your chance to secure your ideal position.\n\n📩 Apply now: Reply to this email with your CV or contact us for a confidential chat.\n\nYour September 2026 role could be just one click away. Don't wait - let's get you in the classroom!\n\nKind regards,\nTev

Customer Service Advisor** (Contract)\n\nDuration: 12 Months (Possibility for extension)\n\nLocation: Manchester/Hybrid (4 days per week on site) \n\nRate: A highly competitive salary is available for suitable candidates\n\nRole Profile\n\nAre you ready to take your career to the next level in the dynamic world of investment banking? We are seeking a dedicated Customer Service Advisor to join our team. This is an exciting opportunity for individuals who thrive in fast-paced environments and are passionate about providing exceptional service.\n\nKey Responsibilities:\n\nServe as the primary point of contact for shareholder inquiries through phone, email, web chat, and written correspondence. While the role is predominantly phone-based, you'll also engage in independent case investigations.\nDeliver high-quality service consistently, managing client conversations with confidence while meeting challenging productivity and quality targets.\nExecute telephone trades accurately and efficiently, adhering strictly to client instructions, regulatory requirements, and established procedures.\nAddress both straightforward and complex shareholder queries, providing clear and confident technical support while taking ownership of issues until resolved.\nInvestigate discrepancies and errors on shareholder accounts and statements, applying sound judgment, attention to detail, and structured problem-solving techniques.\nDrive first-contact resolution wherever possible, escalating only when necessary and retaining ownership until full closure.\nProactively manage daily open cases to ensure timely follow-up, accurate outcomes, and a strong client experience.\nTake full accountability for the quality, accuracy, and completion of all work, with performance measured against productivity, quality, and client outcomes.\nOperate effectively across multiple management companies, adapting quickly to different processes, products, and service expectations.\nDemonstrate a continuous improvement mindset by identifying opportunities to enhance service delivery, efficiency, and client experience. \n\nSkills & Experience:\n\nProven experience in a client service or contact centre environment is essential.\nComfortable operating in a performance-driven, regulated environment with clear standards and expectations.\nAbility to work independently, manage workload under pressure, and make informed decisions.\nStrong written and verbal communication skills across multiple channels.\nEducated to secondary school level with equivalent experience. \n\nCandidates will need to show evidence of the above in their CV in order to be considered. \n\nIf you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. \n\nWe will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. \n\nPontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.\n\nAs part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.\n\nWe use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention

Exciting new contract oportunity working for Banking services client based in Manchester\nDescription\nCustomer Support Expert (Contact Centre)\nPosition Overview: As a Customer Support Expert in our contact centre, you will be the first point of contact for our Customers and Dealers. The primary focus of this role is to provide outstanding customer service via telephone, handling inbound and outbound calls. You will also be responsible for handling customer enquiries via email and other channels as needed, ensuring every interaction results in a positive experience. Position Responsibilities: Provide exceptional customer service while efficiently handling a variety of enquiries primarily through inbound and outbound calls within a contact centre environment. Respond to customer enquiries received through other channels including emails, live chat, SMS, and post. Achieve business targets by efficiently managing call volume and resolving customer issues effectively. Maintain accurate and up-to-date customer account records. Process customer payments made by debit/credit card and investigate payment-related issues, including refunds. Provide settlement quotes. Assist customers with financial health and loss recovery enquiries. Support customers through the end-of-contract process. Address and resolve customer dissatisfaction issues. Provide support to customers dealing with bereavement. Offer technical support for Ford Pass / Account Manager Online. Perform account administration tasks, such as name/address changes and sending letters/emails\nSkills Required:\nDemonstrate a deep understanding of customer needs by actively listening and offering a personalized approach to each interaction. Commit to ensuring customers receive the best possible outcome for their individual circumstances. Foster a positive customer experience that encourages customers to recommend Ford Credit. Embrace a positive attitude toward change, including business transformation, new technology, and systems. Exhibit a positive approach to providing excellent customer service and take ownership of resolving or escalating customer queries as needed. Maintain a focus on achieving personal and team objectives by delivering results. Demonstrate resilience and adaptability in a fast-paced contact centre environment. Possess strong communication skills, both written and verbal, with the ability to clearly and effectively communicate over the phone. Exhibit confident IT skills and the ability to learn and use a range of systems and applications after training. Demonstrate the ability to quickly acquire and apply new knowledge and skills through on-the-job training. Willingness to cross-cover within the business centre to support other teams as needed to maintain overall service quality.\nExperience Required:\nDesirable: Previous experience working in a customer contact centre environment\nIf you want to know more about this role please review and APPLY NOW

Customer Service Representative (Banking/Financial) Duration: 12 months Location: Manchester/Hybrid (four days per week in the office) Salary: Competitive One of our large financial services clients is currently looking for a experienced Customer Service Representative Key Responsibilities: • Be the primary point of contact for shareholder inquiries through phone, email, web chat, and written correspondence., • Deliver high-quality service while managing client conversations confidently in a busy setting., • Execute telephone trades accurately and in line with client instructions and regulatory requirements., • Handle both straightforward and complex queries, providing clear and confident technical support., • Investigate discrepancies on shareholder accounts with a keen attention to detail and structured problem-solving skills., • Drive first-point-of-contact resolution, taking ownership of issues until full closure., • Proactively manage open cases, ensuring timely follow-up and a positive client experience., • Maintain accountability for the quality and accuracy of all work produced., • Adapt quickly to various management processes and service expectations. What We’re Looking For: • Previous experience in a client service or contact centre environment is essential., • Ability to perform in a regulated, performance-driven environment with clear standards., • Confident in making informed decisions and managing workload under pressure., • Excellent written and verbal communication skills across multiple channels., • Educated to secondary school level, with equivalent experience., • to excellence, and apply today to become part of our client’s remarkable team. How to Apply: To apply for this opportunity, please apply with an up-to-date CV. Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly. Pontoon is an equal opportunities employer and an employment consultancy.

Customer Service Specialist\nDepartment: Customer Contact Centre\nReports to: Contact Centre Manager\nLocation: Office based\nHours: Typically 08:00–17:00, 5 days per week. Saturday working may be required.\n\nRole Overview\nAt Panda, we value waste. We are looking for a Customer Service Specialist to join our Customer Contact Centre team.\n\nThis role is the first point of contact for customers who get in touch with Panda by phone, email and Live Chat. You will help customers with queries about their waste services, resolve issues, provide clear information and support customers in using our digital tools and services.\n\nThis is a great opportunity for someone who enjoys helping people, solving problems and working in a busy, customer-focused environment. Full contact centre training will be provided, so previous contact centre experience is not essential.\n\nKey Responsibilities\nAs a Customer Service Specialist, you will:\n\nHandle inbound customer contacts through Panda’s contact centre phone lines, email and Live Chat\nProvide accurate information and support customers with service-related queries\nGuide customers through Panda’s digital tools, online services and processes\nManage customer complaints with empathy, ownership and professionalism\nMaintain and update customer account records accurately in line with company procedures\nRecord actions taken and ensure customer information is kept up to date\nIdentify opportunities to improve the customer experience and share feedback with the wider team\nAdvocate for and educate customers on digital tools and self-service options\nWork in line with relevant waste, service and compliance requirements\nSupport the wider contact centre team to deliver a professional, consistent and helpful serviceAbout You\nWe are looking for someone who is confident speaking with customers, comfortable using systems and motivated by delivering great service.\nYou will have:\nExcellent communication and active listening skills\nA strong customer focus and a genuine passion for helping people\nA calm, professional and positive approach\nGood problem-solving skills\nConfidence using digital systems and the ability to learn new technology\nResilience and adaptability in a busy contact centre environment\nGood organisation skills and the ability to manage multiple tasksDesirable Experience\nThe following would be helpful, but is not essential:\nExperience in a customer service, contact centre or call handling role\nExperience using CRM or contact centre systems\nAbility to handle challenging calls with empathy and professionalism\nExperience supporting customers through digital tools or online processesTraining\nFull contact centre training will be provided. We are open to candidates with the right attitude, communication skills and willingness to learn.\n\nWhy Join Panda?\nThis Customer Service Specialist role is a great opportunity to join a busy, supportive team where you will play an important part in helping customers and keeping essential waste services running smoothly.\n\nYou will be part of a business focused on service, sustainability, safety and continuous improvement.\n\nJoin us on the journey.\n\nWe are Panda. We value waste.\nWe’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste.\n\nOver the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve.\n\nAt Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together.\n\nWe expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward.\n\nWe own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make.\n\nAnd above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing.\n\nOur journey depends on talented, committed people who want to make an impact.\n\nTake the first step and join us on the journey.\n \nPanda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.\n(DE&I Policy Statement)

An exciting opportunity has arisen for an experience Highway Technical Support Officer to come and join a busy client in the North West. \n\nThe main duties of the Highway Technical Support Officer are:\n\nProvide technical and administrative support within transport and infrastructure service teams.\nDeliver advice and guidance to members of the public, customers, councillors, and stakeholders on highways and transport related matters.\nMaintain and update accurate technical data across highways, traffic management, asset management, and adoption systems.\nSupport the management of customer enquiries and correspondence within agreed service timescales using CRM systems.\nAssist with the preparation, tracking, and monitoring of works orders and related documentation.\nSupport budget monitoring processes and management reporting requirements.\nHelp produce management information and performance reports to support service delivery.\nLiaise with internal departments, contractors, and third parties involved in highway and transportation activities.\nEnsure accurate record keeping and compliance with organisational procedures and processes.\nProvide flexible support across wider transport and environmental service functions as required. \nSkills & Experience\n\nPrevious experience within highways, transport, infrastructure, or technical support environments desirable.\nStrong administrative and organisational skills.\nExperience using CRM systems, databases, or asset management systems.\nGood communication skills with the ability to deal confidently with the public and stakeholders.\nAbility to manage workloads, prioritise tasks, and meet deadlines.\nCompetent in Microsoft Office and data management systems.\n\nFor a full description and further information on the role, please call Harriet Simmonds at Carrington West on (phone number removed). \n\nFOOTNOTE: \n\nIf you feel that you are right for this role technically, but the rate, location, or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation. \nEven if you are happy in your current role for now, we always welcome calls from Highways, Drainage & Infrastructure professionals keen to make their introductions for future months or years. Our specialist team has a combined 40+ years' experience in this market. Please call Harriet at Carrington West on (phone number removed) for more information. \nBy applying for this position you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage you wish to withdraw your consent please email

6 Month Contract\n£13.54 - PAYE\nOverview\nCustomer Support Expert (Contact Centre)\nAs a Customer Support Expert in our Clients’ contact centre, you will be the first point of contact for Customers and Dealers.\nThe primary focus of this role is to provide outstanding customer service via telephone, handling inbound and outbound calls.\nYou will also be responsible for handling customer enquiries via email and other channels as needed, ensuring every interaction results in a positive experience.\nPosition Responsibilities:\n Provide exceptional customer service while efficiently handling a variety of enquiries primarily through inbound and outbound calls within a contact centre environment.\n Respond to customer enquiries received through other channels including emails, live chat, SMS, and post.\n Maintain accurate and up-to-date customer account records.\n Process customer payments made by debit/credit card and investigate payment-related issues, including refunds.\n Assist customers with financial health and loss recovery enquiries.\n Support customers through the end-of-contract process.\n Perform account administration tasks, such as name/address changes and sending letters/emails\nSkills Required:\n Demonstrate a deep understanding of customer needs by actively listening and offering a personalized approach to each interaction.\n Commit to ensuring customers receive the best possible outcome for their individual circumstances.\n Embrace a positive attitude toward change, including business transformation, new technology, and systems.\n Exhibit a positive approach to providing excellent customer service and take ownership of resolving or escalating customer queries as needed.\n Maintain a focus on achieving personal and team objectives by delivering results.\n Demonstrate resilience and adaptability in a fast-paced contact centre environment.\n Possess strong communication skills, both written and verbal, with the ability to clearly and effectively communicate over the phone.\nExcellent Opportunity with immediate starts available

Customer Service Advisor\nCertain Advantage is hiring for a Customer Service Advisor for a fantastic client based in Manchester city centre. The role is on a permanent basis, with excellent benefits.\n£27,300\nStart date Monday 30th March 2026\n \nThe Role:\nWe’re looking for enthusiastic Customer Service Advisors to join a leading Financial Services client in Manchester city centre.This is a great opportunity for someone with a passion for customer service and enjoys building relationships with new customers every day.\n\nKey Responsibilities:\n\nHandling a high volume of inbound calls\nDealing with complex queries and complaints\nBuilding relationships with customers every day\nTaking ownership of each personal call or query\nManaging multiple tasks\nAble to provide the exceptional customer service to customers via phone, email, live chat, and social media\n\nOffice based in Leeds city centre for first 6 months and then (2 days a week at home and 3 days in the office) hybrid model.once probation is passed. The role is 37.5 hours per week Monday to Friday. Shift patterns include 7.45am-4.15pm; 8.30am-5.00pm, 9.00am-5.30pm, 9.15am-5.45pm on a rotational basis. Successful applicants will be required to undergo a DBS and credit check.\n\nThe individual\nWe’re looking for people who have:\n\nStrong ability to build rapport with customers across multiple communication channels.\nConfident IT user, comfortable navigating a variety of internal systems.\nCapable of working independently, making sound decisions, and escalating issues appropriately when required.\nSkilled at multitasking, managing several systems and processing information efficiently while engaging with customers.\nEager to learn, develop, and continuously enhance skills.\nCommitted to delivering an outstanding customer experience via telephone, written communication, and social media platforms.\nAble to provide accurate customer information, manage account access, respond to enquiries, and resolve complaints effectively.\nBe customer- focused\nExcellent listening and communication skills\nExperience of working in a regulated environment ideally Financial Services but not essential.\nExcellent attention to detail\nResilience\nAbility to work in a fast-paced environment\n\nWorking with Certain Advantage\nWe go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it.\nWe work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

Customer Service Advisor\n\nSalary: £13.45 per hour (Living Wage Employer)\n Location: Capgemini, Manchester\n Hours: 35 hours per week, Monday to Friday, between 7am - 6pm\n\nManpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.\n\nIn this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.\n\nWhat you'll do\n\nRespond to customer requests via telephone, email, and web chat\nLog all requests using the appropriate call logging software\nResolve issues or provide advice and guidance where possible over the phone\nAssign calls to the relevant support teams when needed\nAction Back Office requests when required\nAdvise customers and support teams on known problems/workarounds\nKeep customers updated on the progress of their request or incident\nContribute to team success by meeting agreed personal targets\n Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.\n\nWhat you'll bring\n\nExcellent communication skills, both verbal and written\nA genuine passion for delivering great customer service\nWillingness to learn and adapt\nAbility to work independently and as part of a team\nStrong problem-solving skills\nConfidence working under pressure\n If you're looking for a steppingstone into a career in technology, this could be your next move.\n\nInterested? Apply today! \n\nIf you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website

An exciting opportunity has arisen for an experienced Highway Inspector to come and join a busy client in the North West. The experienced Highway Inspector will be responsible for investigating highway maintenance issues raised by residents, diagnosing and identifying solutions to problems and identifying appropriate highway maintenance work. You will keep customers informed on progress whilst planning the delivery of the work. \n\nThe main duties of the experienced Highway Inspector are:\n\nCarry out highway inspections, assessments, and site investigations to identify required maintenance and repair works.\nInvestigate highway maintenance issues raised by residents and stakeholders, identifying practical and cost-effective solutions.\nPlan, coordinate, and oversee highway maintenance and repair works to ensure delivery to required safety and quality standards.\nSupervise highway operatives and repair teams, ensuring safe and effective use of labour, plant, and materials.\nMaintain regular communication with customers and stakeholders, providing updates on works and service requests.Respond to highway enquiries in line with relevant highway management policies and procedures.\nSupport the delivery of maintenance programmes, emergency responses, and seasonal operations including winter maintenance.\nMonitor works delivery to ensure compliance with health & safety requirements, service standards, and budget expectations.\nCarry out site visits and inspections across operational areas as required.\nContribute to service performance targets, operational reporting, and continuous improvement initiatives.\nWork collaboratively with internal departments, contractors, and external stakeholders to support efficient service delivery.\nSkills & Experience\n\nPrevious experience within highways maintenance, highways operations, civil engineering, or infrastructure services.\nExperience supervising operational teams and coordinating repair or maintenance activities.\nStrong customer service and communication skills.\nAbility to identify issues, analyse problems, and implement practical solutions.\nKnowledge of health & safety procedures and quality standards within highways or construction environments.\nCompetent in using Microsoft Office and electronic systems for recording and processing information.\nAbility to interpret technical documentation and maintenance specifications.\nFull UK driving licence required.\n\nFor a full description and further information on the role, please call Harriet Simmonds at Carrington West on (phone number removed). \n\nFOOTNOTE: \n\nIf you feel that you are right for this role technically, but the rate, location, or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation. \nEven if you are happy in your current role for now, we always welcome calls from Highways, Drainage & Infrastructure professionals keen to make their introductions for future months or years. Our specialist team has a combined 40+ years' experience in this market. Please call Harriet at Carrington West on (phone number removed) for more information. \nBy applying for this position you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage you wish to withdraw your consent please email

An exciting opportunity has arisen for an experiened Principal Highway Engineer to come and join a busy client in the Manchester area. \n\nThe main duties of the experienced Principal Highway Engineer are:\n\nLead the delivery of major capital highways and infrastructure programmes from concept through to completion.\nManage and coordinate high-profile transport and regeneration schemes funded through major government investment programmes.\nOversee the planning, programming, design coordination, and implementation of highway improvement projects.\nProvide technical leadership across multidisciplinary project teams, ensuring projects are delivered on time, within budget, and to required standards.\nCoordinate the production of technical designs, cost estimates, drawings, and project documentation to support scheme delivery and funding requirements.\nManage external consultants, contractors, and specialist partners to ensure successful project outcomes and value for money.\nAct as the key liaison between internal departments, regional transport bodies, stakeholders, and external agencies.\nLead stakeholder engagement, consultation exercises, and public-facing activities relating to major infrastructure schemes.\nEnsure all projects comply with governance procedures, statutory requirements, funding conditions, and audit processes.\nMonitor programme risks, performance, and reporting requirements across multiple concurrent schemes.\nSupport the development of future capital programme pipelines, funding bids, and business cases.\nRepresent the service at regional meetings, committees, public inquiries, and strategic transport forums.\nProvide professional advice and technical guidance on highways, infrastructure delivery, and capital investment programmes.\nContribute to wider regeneration and sustainable transport objectives through effective infrastructure planning and delivery.\n\nFor a full description and further information on the role, please call Harriet Simmonds at Carrington West on (phone number removed). \n\nFOOTNOTE: \n\nIf you feel that you are right for this role technically, but the rate, location, or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation. \nEven if you are happy in your current role for now, we always welcome calls from Highways, Drainage & Infrastructure professionals keen to make their introductions for future months or years. Our specialist team has a combined 40+ years' experience in this market. Please call Harriet at Carrington West on (phone number removed) for more information. \nBy applying for this position you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage you wish to withdraw your consent please email

Assistant Property Manager\n\nCentral Manchester \n£30,000 - £33,000\n\nLooking to build a long-term career in Property Management?\n\nI’m working with a growing property management business looking to hire an Assistant Property Manager to support the management of a residential portfolio. This role offers great exposure to block management and a clear pathway into a Property Manager position for someone keen to develop their career in the sector.\n\nThe Role\n\nYou’ll support the Property Management team with the day-to-day running of residential developments, acting as a key point of contact for residents, contractors and stakeholders while helping ensure sites are managed efficiently and compliantly.\n\nKey Responsibilities\n\nSupporting the management of residential developments\nHandling resident and contractor enquiries via phone and email\nCarrying out site visits and block inspections\nCoordinating reactive and planned maintenance works\nSupporting contractor procurement and quotations\nAssisting with meetings, site visits and AGMs\nWhat We’re Looking For\n\nSome property experience (block management, lettings, estate agency, housing, etc.)\nStrong customer service skills, both phone and email\nHighly organised with the ability to manage multiple tasks\nConfident IT skills and ability to learn property systems\nFull UK driving licence preferred\nWhy Apply?\n\nClear progression into a Property Manager role\nHands-on exposure to block management\nSupportive team environment with development opportunities\nMileage paid for site visits\n\nIf you're looking for a role where you can build a career in property, I'd love to have a confidential chat

An exciting opportunity has arisen for an experienced Drainage Engineer to come and join a busy client in the Manchester area to support the Lead Local Flood Authority (LLFA) in managing flood risk and surface water drainage within the authority area. \n\n The role involves reviewing planning applications, assessing drainage strategies, undertaking drainage design work, and ensuring compliance with national and local flood risk and sustainable drainage policies. \n\nThe main duties of the experienced Drainage Engineer are:\n\nReview and assess planning applications for compliance with local and national flood risk and drainage policies.\nProvide LLFA consultation responses on planning applications relating to surface water drainage.\nAssess Flood Risk Assessments (FRAs) and Drainage Strategies submitted with development proposals.\nEnsure development proposals meet Sustainable Drainage Systems (SuDS) standards and guidance (e.g., Non-Statutory Technical Standards for SuDS).\nLiaise with planning officers, developers, and consultants to resolve drainage-related issues.\nUndertake or review drainage design calculations for surface water management.\nAssess drainage networks including attenuation systems, infiltration systems, and discharge controls.\nReview hydraulic modelling outputs and drainage layouts.\nEnsure drainage proposals meet required greenfield runoff rates, storage volumes, and climate change allowances.\n\nFor a full description and further information on the role, please call Harriet Simmonds at Carrington West on (phone number removed). \n\nFOOTNOTE: \n\nIf you feel that you are right for this role technically, but the rate, location, or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation. \nEven if you are happy in your current role for now, we always welcome calls from Highways, Drainage & Infrastructure professionals keen to make their introductions for future months or years. Our specialist team has a combined 40+ years' experience in this market. Please call Harriet at Carrington West on (phone number removed) for more information. \nBy applying for this position you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage you wish to withdraw your consent please email

VP of Customer Service Operations\n\n📍 Manchester (Onsite)\n\n💰 £100,000 Basic + Monthly Performance Bonus (circa £15,000 a across the year)\n\n👥 Managing 4 Global Department Heads\n\n📈 Reporting directly to the Chief Commercial Officer\n\nI'm recruiting for a VP of Customer Service Operations role with a growing international technology business that supports over 20,000 customers across 11 countries.\n\nWhilst this role has responsibility for multiple operational functions, the largest and most significant area is Customer Support/Customer Service. The support function currently represents the biggest team within the remit and is expected to continue growing as the business scales (circa 45 heads currently)\n\nBecause of that, I believe this could be a particularly interesting opportunity for a Head of Customer Service/leader looking to take the next step into a broader operational leadership role.\n\nThe successful person will oversee four global functions covering Customer Support, Retentions, Production and B2B Operations, all of which play a key role in customer onboarding, customer experience, customer retention and long-term revenue growth.\n\nThe business is in a strong position. Customer numbers continue to grow, operational performance is healthy and there are no major fires to fight. They are not looking for someone to come in and create layers of process or unnecessary bureaucracy.\n\nInstead, they're looking for someone who can scale what already works, improve collaboration between departments and continue enhancing the customer experience as the business grows.\n\nCurrent Operational Environment\n\n Supporting 20,000 customers across 11 countries\n\n Handling approximately 6,000 inbound customer enquiries per week\n\n Global support operation with local market representation\n\n Current contact mix of 70% live chat, 15% phone and 15% email\n\n Zendesk support environment\n\n Around 400 new customers are onboarded every month\n\n Production output growing at approximately 30% year-on-year\n\n Strong SLA performance across operational functions\n\n Full autonomy to redesign retention strategy and customer lifecycle processes\n\n Responsibility for customer communications and engagement activity across the customer base\n\n Oversight of customer-facing operational services and fulfilment functions\n\nWhat You'll Be Responsible For\n\n Leading and developing four global department heads\n\n Creating alignment across Support, Retentions, Production and B2B Operations\n\n Scaling operational functions as customer numbers continue to grow\n\n Driving improvements in customer experience and customer satisfaction\n\n Developing and enhancing customer support strategy\n\n Improving service delivery, operational performance and efficiency\n\n Identifying opportunities to streamline customer journeys\n\n Building a more proactive retention function\n\n Reducing customer churn and improving customer lifetime value\n\n Using data and insight to drive operational decision-making\n\n Ensuring departments work collaboratively towards common business goals\n\n Supporting the business through continued international growth\n\n Introducing structure and best practice without reducing agility\n\nWhat We Are Looking For\n\nThis role could suit someone currently operating as (or anything similar)\n\n Head of Customer Support/Head of Customer Service\n\n Director of Customer Service/Contact Centre Director/Head of Contact Centre\n\n * VP of Customer Operations\n\nThe ideal person will have experience leading sizeable customer-facing teams within a fast-paced technology, SaaS, or service-led environment. (B2B or B2C)\n\nYou'll be commercially aware, customer-focused and comfortable operating through managers rather than directly managing large frontline teams.\n\nMost importantly, you'll understand how to scale customer operations whilst maintaining a positive customer experience and strong business performance.\n\nThis is a rare opportunity to step into a broad operational leadership role where customer support sits firmly at the heart of the business and where you'll have genuine influence over how the organisation evolves over the coming years and have a clear career development path to C suite

Job Title: Customer Service Representative Duration: 12 months Location: Manchester/Hybrid (four days per week in the office) Salary: Circa £31500 per annum Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you passionate about providing exceptional customer service? Do you thrive in fast-paced environments and enjoy solving problems? If so, we have the perfect opportunity for you! Our client, a leader in the banking industry, is seeking enthusiastic Customer Service Representatives to join their dynamic team. Why You Should Apply: • Work in a vibrant atmosphere where your contributions truly matter., • Enjoy a hybrid working model that promotes work-life balance., • Competitive salary and benefits package designed to add value to your career., • Opportunities for personal and professional growth within a supportive environment. Key Responsibilities: • Be the primary point of contact for shareholder inquiries through phone, email, web chat, and written correspondence., • Deliver high-quality service while managing client conversations confidently in a busy setting., • Execute telephone trades accurately and in line with client instructions and regulatory requirements., • Handle both straightforward and complex queries, providing clear and confident technical support., • Investigate discrepancies on shareholder accounts with a keen attention to detail and structured problem-solving skills., • Drive first-point-of-contact resolution, taking ownership of issues until full closure., • Proactively manage open cases, ensuring timely follow-up and a positive client experience., • Maintain accountability for the quality and accuracy of all work produced., • Adapt quickly to various management processes and service expectations. What We're Looking For: • Previous experience in a client service or contact centre environment is essential., • Ability to perform in a regulated, performance-driven environment with clear standards., • Confident in making informed decisions and managing workload under pressure., • Excellent written and verbal communication skills across multiple channels., • Educated to secondary school level, with equivalent experience. What's in It for You? • A supportive and engaging work culture where your efforts are recognized., • Opportunities to improve service delivery and efficiency, driving continuous improvement., • The chance to work with a diverse team that values collaboration and innovation. If you're ready to take your customer service skills to the next level in an exciting banking environment, we want to hear from you! Bring your enthusiasm and commitment to excellence, and apply today to become part of our client's remarkable team. How to Apply: To apply for this opportunity, please apply with an up-to-date CV. Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly. Pontoon is an equal opportunities employer and an employment consultancy. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Mercier Consultancy MD is actively seeking enthusiastic all-rounders for our Danish Speaking Customer Support Representative positions in Sofia. This role is perfect for individuals who are fluent in Danish and are eager to provide exceptional support while working within a dynamic and diverse team. As the first point of contact for our Danish-speaking customers, you will play a vital role in ensuring customer satisfaction by assisting with inquiries and resolving issues in a timely manner. • Provide top-notch customer service to Danish-speaking clients through various channels including phone, email, and chat., • Handle inquiries related to our products and services, ensuring accurate information is communicated., • Resolve customer complaints and concerns with a focus on customer satisfaction., • Maintain records of customer interactions, documenting any necessary follow-up actions., • Collaborate with cross-functional teams to improve processes and enhance the customer experience., • Stay informed on product knowledge to effectively assist customers., • Fluency in Danish (both written and spoken); English proficiency is a bonus., • Prior experience in customer service or support roles is preferred., • Strong communication skills and a customer-oriented mindset., • Ability to multitask and work efficiently in a fast-paced environment., • Familiarity with customer support software or tools is an advantage., • Willingness to learn and adapt to new systems and procedures., • Detail-oriented and highly organized., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Are you fluent in German and looking for a fantastic opportunity to work remotely from Greece? At Mercier Consultancy MD, we are excited to welcome a dedicated and enthusiastic German Speaking Customer Representative. This position offers the incredible benefit of paid relocation to Greece, allowing you to enjoy a wonderful lifestyle while contributing to our client success in the customer service domain. Your Role: • Provide outstanding customer support to German-speaking clients, addressing inquiries with expertise and care., • Communicate effectively via multiple channels, including phone, email, and chat., • Learn and engage with our client systems to deliver exceptional service., • Collaborate with team members to ensure efficient resolution of customer issues., • Fluency in German (both written and spoken) is essential for effective client communication., • Excellent communication skills and a customer-centric approach., • Willingness to learn new technologies and tools suitable for remote work., • Self-motivated, proactive, and capable of thriving in a dynamic environment., • Open to relocating to Greece for this exciting opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is thrilled to offer an opportunity for an Irish Speaking Customer Service Agent in Bulgaria, complete with fully paid relocation. This unique role invites you to be part of a dynamic team where you will provide top-tier support to Irish-speaking customers while experiencing the vibrant culture of Bulgaria. • Deliver outstanding customer service to Irish-speaking clients via phone, email, and chat, addressing a range of inquiries., • Offer clear guidance on products and services, ensuring customers receive accurate and helpful information., • Resolve customer issues and complaints with professionalism and a solution-oriented approach., • Maintain meticulous records of customer interactions in the CRM system for quality assurance., • Collaborate with colleagues and management to enhance service delivery and customer satisfaction., • Stay informed about company offerings, promotions, and updates to provide insightful service., • Fluency in Irish (both written and spoken); proficiency in English is highly beneficial., • Experience in customer service, preferred in a call center or support environment., • Excellent communication and interpersonal skills with a dedication to customer satisfaction., • Strong problem-solving abilities and a proactive attitude toward addressing challenges., • Proficient in CRM systems and adept with standard office software., • Self-motivated and capable of working independently in a team-oriented environment., • Willingness to relocate to Bulgaria and adapt to a new culture., • Competitive Monthly Salary, • Fully Paid Relocation Package, • Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • And Much More...

Are you fluent in Norwegian and looking for an exciting opportunity to work remotely from Greece? Mercier Consultancy MD is on the hunt for a dedicated and enthusiastic Norwegian Speaking Customer Representative to join our dynamic team. This role provides the incredible advantage of paid relocation to Greece, allowing you to experience a vibrant cultural landscape while advancing your career in customer service. Your Role: • Deliver outstanding customer support to Norwegian-speaking clients, ensuring inquiries are managed with proficiency and care., • Communicate effectively through various channels such as phone, email, and chat., • Engage with our client systems to provide accurate and timely assistance., • Collaborate closely with team members to solve customer issues efficiently., • Fluency in Norwegian (both written and spoken) is essential for effective communication with clients., • Strong interpersonal skills and a customer-focused attitude., • Willingness to learn new technologies and tools suitable for the remote work environment., • Self-motivated, proactive, and capable of thriving in a fast-paced atmosphere., • Open to relocating to Greece for this exciting opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Position: Customer Support Work model: Remote (based in Greece) Location: Greece Employment type: Full-time Join an international team in sunny Greece! As a Customer Expert, you’ll work for one of our well-known international clients, supporting their customers via phone, chat, and email. You’ll make sure every customer enjoys excellent service and feels valued in every interaction. What You’ll Do • Communicate with customers via phone, chat, and email, • Track and manage cases to ensure timely resolution, • Maintain high customer satisfaction and represent the brand with professionalism, • Build strong, positive relationships with partners and customers, • Work towards achieving personal and team targets What You Bring • Fluent Polish (both written and spoken), • Good English skills (min. B2 level), • Excellent communication and problem-solving abilities, • Basic computer skills and tech confidence, • Team spirit, adaptability, and a proactive mindset What We Offer • Relocation support: flight tickets covered, 2 weeks hotel accommodation with breakfast, and full assistance finding your new home (at no cost to you), • Competitive salary package: fixed monthly pay + 2 extra salaries per year + performance bonus, • Additional benefits: health care, Sunday & public holiday pay (200%), and exclusive discounts, • Training & career development: full onboarding with certified instructors and clear growth opportunities, • Vibrant workplace: community activities, social initiatives, and free online Greek lessons Apply now and start your new life under the Aegean sun!

We are looking for a Customer Support Executive who possesses a passion for customer care and will work with our team of talented Customer Support Executives & colleagues across the business to provide the best possible end to end customer experience. What you can expect to be doing: • Dealing with all queries that come in through live chat, email and through social media., • Troubleshooting technical issues and optimising user experience., • Reporting bugs and UX issues to other members of the team., • Active participation in app growth and development. What we’re looking for: • Flexibility to work between the hours of 8am to 10pm Monday - Sunday (Shift basis) 39 Hours a week, this may include working on either Saturday or Sunday.., • You can get your head around a complex system quickly., • You find it easy to juggle and prioritise different tasks., • You’re chilled under pressure., • You are friendly and naturally engaging with a positive can-do attitude to customer support., • Committed to providing excellent customer support, written and verbal. What we’re really looking for: ✍️ Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future. Although we’re in the financial space, and under the scrutiny that comes with it, the current customer support team works well together, and even sometimes with a smile. We’re sure you’ve got the technical skills, otherwise, you would have stopped reading by now, so let us be clear on what will make us want to work with you. We want a real person, with interests outside of work, to join our team. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Doesn’t matter to us. At the interview stages, we will be looking for empathy, eq, fun stories, and the ability to smile even when things are tough. PERKS 🎁 • £24,762 per annum, • Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary., • Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £24,762. Plan ahead with confidence while you grow your career! 🚀, • Private medical insurance (medical history disregarded), • Employee Assistance Programme, • Cycle to work scheme, • Season ticket loan, • Free ChipX subscription for UK-based employees, • We are an equal-opportunity employer and value diversity, • Flexible working arrangements, • 28 days holiday plus bank holidays, plus the days between Christmas and New Year ✈️, • Annual training budget for courses, workshops, or conferences to help you advance your career., • £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing, • Company laptop, • Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup 🚀 Our Interview Process: 📖 • Short take-home task, • Video interview with Head of Talent, • Video interview with the hiring manager & Team Lead, • Final interview with VP of Customer Support About Chip Our mission is to make our customers wealthy. We're building the wealth super app of the future. An app to build your long-term wealth across savings, investments and pensions. We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage, grow and protect their wealth. The Sunday Times listed Chip as the 6th fastest growing tech company in Britain… and we're not slowing down. Chip serves over 300,000 active customers and looks after over £6billion in assets. These customers trust us to build the most amazing product we can, so working at Chip comes with real purpose. Chip is being built by a fast-growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs. Our funding story though is a little different. Chip is one of the most crowd-funded businesses in Europe, having raised over £50m from 29,000 investors, over 9 years. Crowdfunding is in our DNA and only Brewdog has more investors than Chip. Our vision We know planning for your future can be a tedious, daunting task often avoided, so we want to change that. We're building the wealth app for our community, giving them one place for saving and investing. We're giving customers control and guidance to effortlessly build their long-term wealth using award-winning tech, while celebrating their achievements along the way. Who we are Chip has a creative and diverse team of 190, from all different backgrounds and industries. We’re driven and passionate people, but no one takes themselves too seriously. Don’t just take our word for it. We have a few awards under our belt, including Best Personal Finance App at the 2022, 2024 & 2025 British Bank Awards. Our Values Be ACCOUNTABLE Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible Be BOLD Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers Be COLLABORATIVE Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together Equal Opportunities We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Note to Agencies Chip does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Chip will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Chip explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Chip.

Are you fluent in French and looking for an exciting opportunity to work (remotely) from Greece? At Mercier Consultancy MD, we are on the lookout for a dedicated and enthusiastic French Speaking Customer Representative. This position includes the fantastic benefit of paid relocation to Greece, providing you with the chance to immerse yourself in a beautiful culture while making a significant impact in customer service. Your Role: • Deliver exceptional customer support to French-speaking clients, ensuring their inquiries are addressed with professionalism and care., • Engage with customers through various communication channels including phone, email, and chat., • Learn and utilize our client systems to provide outstanding service., • Collaborate with team members to ensure swift resolution of customer issues., • Fluency in French (both written and spoken) is essential for effective communication with clients., • Strong communication skills coupled with a customer-oriented mindset., • Willingness to learn new tools and technologies suited for remote work., • Self-motivated, proactive, and able to thrive in a fast-paced environment., • Open to relocating to Greece for this amazing opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is thrilled to offer a position for a Dutch/Flemish Speaking Customer Support Representative, with the flexibility of working remotely from beautiful Greece. This exciting opportunity is perfect for individuals passionate about providing exceptional service while enjoying the Mediterranean lifestyle. • Provide top-notch customer support to Dutch/Flemish-speaking clients via various channels, including phone, email, and chat., • Address inquiries related to products, services, and company policies promptly and professionally., • Resolve customer complaints and issues efficiently to ensure high levels of satisfaction., • Document all customer interactions accurately in our CRM system to enable continuous improvement., • Work collaboratively with other departments to deliver comprehensive solutions to customer needs., • Stay updated on product knowledge and industry trends to enhance the quality of customer support provided., • Fluency in Dutch or Flemish (both written and spoken) is essential; proficiency in English is advantageous., • Experience in customer service or support roles is preferred., • Excellent communication skills with a friendly and professional demeanor., • Strong problem-solving capabilities and a proactive approach to handling customer inquiries., • Familiarity with customer service software and CRM systems is a plus., • Able to work independently while effectively contributing to a team-oriented environment., • A passion for helping others and a desire to create positive customer experiences., • Competitive Monthly Salary, • 2 Extra Salaries Per Year, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is excited to introduce openings for Irish Speaking Customer Support Representatives in Sofia. This role offers a unique opportunity for individuals who are fluent in Irish and are committed to delivering exceptional customer service. As part of our dynamic team, you will engage with our Irish-speaking clients, assisting them with inquiries and providing solutions to ensure a high-quality customer experience. • Provide outstanding customer support to Irish-speaking clients through phone, email, and chat., • Address inquiries regarding our products and services, ensuring clear and accurate communication., • Troubleshoot and resolve customer issues effectively, maintaining a focus on customer satisfaction., • Document customer interactions and maintain detailed records for future reference., • Collaborate with internal teams to enhance service delivery and improve customer experience., • Stay informed about product knowledge and updates to assist customers effectively., • Fluency in Irish (both written and spoken); English language skills are an advantage., • Previous experience in customer service or a related field is preferred., • Strong communication and problem-solving skills with a customer-centric approach., • Ability to handle multiple tasks in a fast-paced environment., • Familiarity with customer support software is a plus., • A positive attitude and a willingness to learn and grow., • Attention to detail and strong organizational skills., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a German Speaking Customer Support Representative in a remote role based in beautiful Greece. Provide exceptional customer support to German-speaking clients through various channels, including phone, email, and chat. This posit

Are you fluent in Dutch or Flemish and seeking an exciting opportunity to work remotely with the added benefit of relocation to Greece? At Mercier Consultancy MD, we are looking for a dedicated and enthusiastic Dutch/Flemish Speaking Customer Representative. This position offers exciting career prospects while enabling you to experience the beautiful lifestyle of Greece through our relocation package. Your Role: • Provide excellent customer support to Dutch/Flemish-speaking clients, ensuring inquiries are handled with care and professionalism., • Communicate effectively through various channels, such as phone, email, and chat., • Become proficient with our client systems to deliver efficient and high-quality service., • Collaborate with team members to ensure timely resolution of customer issues., • Fluency in Dutch or Flemish (both written and spoken) is crucial for effective communication with clients., • Strong communication skills paired with a commitment to customer satisfaction., • Willingness to learn and adapt to new tools and technologies suitable for remote work., • Self-motivated, proactive, and able to thrive in a dynamic environment., • Willingness to relocate to Greece as part of this exciting opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • 2 Extra Monthly Salaries, • Health Insurance, • And Much More...

Are you fluent in Norwegian and eager for a fantastic opportunity to work abroad? At Mercier Consultancy MD, we are excited to welcome a committed and enthusiastic Norwegian Speaking Customer Representative. This role offers the incredible benefit of paid relocation to Greece, where you can enjoy a beautiful environment while helping our clients with their needs. Your Role: • Deliver outstanding customer support to Norwegian-speaking clients, ensuring all inquiries are addressed with care and professionalism., • Communicate effectively through a variety of channels, including phone, email, and chat., • Become familiar with our client systems to provide efficient and high-quality service., • Collaborate with your team to ensure the prompt resolution of customer issues., • Fluency in Norwegian (both written and spoken) is required for effective communication with clients., • Strong interpersonal and communication skills, with a focus on customer satisfaction., • Willingness to learn new tools and technologies tailored for remote work., • Self-motivated, proactive, and comfortable in a fast-paced environment., • Open to relocating to Greece for this remarkable opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

aytm “ask your target market” is looking to hire a Senior Customer Engagement Specialist, to join our growing Customer Engagement team. This position is based in the UK (UK time) and will be responsible for partnering with customers to deliver their projects, while enabling them to become increasingly self-sufficient. The Senior Customer Engagement Specialist will align with multiple teams in fulfilling day to day customer expectations. They will provide administrative and executional support to complete tasks with speed and accuracy in an agile and customer-focused environment. They will lead customer conversations, support them in launching surveys, and deliver education and training on the aytm platform. About Us aytm delivers state-of-the-art insights automation technology and expert guidance that’s focused on providing answers for the clients of today, while evolving a platform that supports those curious about tomorrow. By advancing research with transparency and flexibility, aytm helps you connect to a community of people, optimise your products, positioning, and concepts, and get from idea to market faster. We have a world-class platform, top-tier clients, and a creative and energetic team. Responsibilities: • Work asynchronously across time zones using Slack as the primary communication channel., • Communicate with clarity, context, and professionalism in written async formats to keep global teams aligned without requiring real-time availability., • Deliver issue resolution for customers via email, chat and phone, in a dynamic fast-turn environment., • Identify, trouble-shoot and escalate any tool/platform-related technical issues to internal stakeholders., • Provide customers with technical guidance on aytm’s platform in partnership with stakeholders., • Conduct pre launch checks of client programmed surveys and assist with technical survey edits/ optimisation., • Review and set-up basic survey logic for customers and train on advanced logic and techniques., • Launch and execute fieldwork in partnership with the panel operations team., • Assist clients with post-field services, including data cuts and filters within the platform’s reporting functionality., • Perform platform related administrative tasks, organise materials, and navigate customer-related filing systems., • Perform independently and collaborate as a part of a team in a scaling high growth company. Required Qualifications: • 2-3 years of experience in Project Management, Customer Service or other technical roles., • Demonstrated experience with online platforms and tools., • Direct experience using one or more online survey platforms oriented toward DIY use (Qualtrics, Decipher, Survey Monkey, SurveyGizmo / Alchemer, or QuestionPro) is a plus, • Market research and/or consumer insights background and familiarity with all parts of the online market research life cycle (questionnaire design, survey programming, fielding, data analysis, and reporting) is a plus., • Strong interpersonal skills. Must be able to collaborate internally as a part of a team and externally with clients., • Ability to work in a fast-paced, deadline driven environment., • Strong organization/prioritization abilities., • Strong structured thinker with the ability to tackle ambiguous problems using logic and resourcefulness., • Ability to manage priorities and execute tasks with minimal supervision., • Proactive and committed to continuous professional development., • Proficient in using Google Workspace and Microsoft Office. Advanced Excel knowledge is a plus., • Ability to be a constructive contributor to a rapidly growing team and remote company culture. What we offer: A work environment built around empathy, creativity, curiosity, organic growth and an abundance mindset. We’re a fun and vibrant group of people, dedicated to putting in the hard work to make a platform we are proud of, serving the needs of our clients with empathy, and making aytm an incredible place to work. We were awarded 2024 Inc 5000 Fastest-Growing Private Company and 2025 Inc Best Places to Work.. We’re also fully virtually, which means you’ll be working remotely from the location of your choosing (home, coffee house, library). While being a Zero-commute company and providing you with an amazing level of freedom, convenience, and flexibility, it requires a certain inner discipline and capacity to be effective at a distance. Remote work experience is preferred, but not required.

Are you fluent in Italian and searching for an exciting remote opportunity in Greece? At Mercier Consultancy MD, we are looking for a dedicated and enthusiastic Italian Speaking Customer Representative. This position offers the fantastic benefit of paid relocation to Greece, allowing you to experience a vibrant lifestyle while providing exceptional customer service. Your Role: • Deliver outstanding customer support to Italian-speaking clients, ensuring their inquiries are addressed with professionalism and care., • Engage with clients through various communication channels including phone, email, and chat., • Utilize our client systems to provide high-quality service effectively., • Collaborate with your team to ensure swift resolution of customer issues., • Fluency in Italian (both written and spoken) is essential for effective client communication., • Strong communication skills coupled with a customer-oriented approach., • Willingness to learn new technologies and tools compatible with remote work., • Self-motivated, proactive, and adaptable to a fast-paced environment., • Open to relocating to Greece for this wonderful opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is thrilled to invite applications for the position of Dutch Speaking Customer Support Representative, offering a fantastic relocation package to Sofia, Bulgaria. This role is perfect for customer service enthusiasts looking to immerse themselves in a vibrant culture while providing top-notch support to our Dutch-speaking clients. • Offer exceptional customer support to Dutch-speaking clients across various communication channels including phone, email, and chat., • Respond to inquiries regarding products, services, and company policies with accuracy and professionalism., • Proactively resolve customer complaints and issues, ensuring a high level of customer satisfaction., • Document all customer interactions thoroughly in our CRM system to aid continuous improvement., • Coordinate with different departments to enhance customer experience and address specific needs., • Stay updated on product knowledge and industry trends to provide informed assistance., • Fluency in Dutch (both spoken and written) is essential; knowledge of English is a plus., • Experience in customer service or support roles is highly preferred., • Excellent communication skills with a friendly and professional demeanor., • Strong problem-solving abilities and a proactive approach to customer inquiries., • Familiarity with customer service software and CRM systems is beneficial., • Able to work independently and collaboratively within a team-oriented environment., • A willingness to relocate to Sofia, Bulgaria, and embrace its rich culture and lifestyle., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Are you fluent in Danish and seeking an exciting opportunity that allows you to work in Greece? At Mercier Consultancy MD, we are looking for a dedicated and enthusiastic Danish Speaking Customer Representative. This role offers the fantastic benefit of paid relocation to Greece, giving you the chance to experience a vibrant lifestyle while contributing to our customer service excellence. Your Role: • Provide exceptional support to Danish-speaking clients, ensuring their inquiries are managed with professionalism and care., • Communicate effectively through various channels, including phone, email, and chat., • Get acquainted with our client systems to deliver high-quality service efficiently., • Collaborate with team members to ensure quick and effective resolution of customer issues., • Fluency in Danish (both written and spoken) is essential for effective communication with clients., • Strong communication skills and a customer-focused mindset., • Eagerness to learn new tools and technologies adapted for remote work., • Self-motivated, proactive, and adaptable to a fast-paced environment., • Open to relocating to Greece for this exciting opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is pleased to offer an exciting opportunity for a Danish Speaking Customer Support Representative, working remotely from Greece. This role is perfect for those who are passionate about providing excellent customer service and want the flexibility of working from one of the most beautiful locations in Europe. • Provide high-quality customer support to Danish-speaking clients via phone, email, and chat., • Address inquiries related to products, services, and policies promptly and professionally., • Resolve customer complaints and issues effectively to ensure a high level of customer satisfaction., • Document all customer interactions accurately in our CRM system to support ongoing improvements., • Collaborate with various departments to enhance customer service delivery and implement client solutions., • Stay updated on product knowledge and industry trends to provide informed and relevant assistance., • Fluency in Danish (both written and spoken) is essential; knowledge of English is beneficial., • Previous experience in customer service or support roles is preferred., • Strong communication skills with a focus on delivering exceptional customer experiences., • Excellent problem-solving abilities and a proactive approach to resolving issues., • Familiarity with customer service software and CRM systems is a plus., • Able to work independently in a remote environment while contributing to a collaborative team atmosphere., • A genuine interest in helping customers and enhancing their experience., • Competitive Monthly Salary, • 2 Extra Salaries Per Year, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Tembo is making the dream of ownership possible for a new generation of home buyers. We are a disruptive, award winning savings and mortgage platform powered by a proprietary technology platform - with the result of enabling buyers to buy their home years ahead of the alternative. We recently acquired a savings company to help us capture customers earlier in their home buying journey, nurture them through saving for a deposit and ultimately to match them with the best mortgage product to get them onto the ladder more quickly. Our savings business is growing very rapidly and we’ve recently launched a Cash ISA to complement our existing Lifetime ISA products. We have huge plans for new products and innovation in the future. We’re a mission centric organisation that holds our values close: Find a way - representing our desire to innovate and also leave no stone unturned to help find a customer a way to get on the ladder It's all about the people - customers, colleagues, partners - we’re all human and without them we are nothing If you don’t like it change it - as a startup we’re constantly listening to every source of data and evolving, every opinion counts We are rated 5* on Trustpilot with every single customer review celebrated and we are determined to find a way to ensure we retain that customer love as we scale. We are well funded by Goodwater Capital, Aviva, McPike Family Global Office, Ascension, Love Ventures as well as a suite of ethical backers such as Fair by Design, Barrow Cadbury, Joseph Rowntree Foundation and Big Society Capital. We’re looking for an experienced, customer-centric Customer Service Specialist who isn’t afraid to roll their sleeves up, to help deliver the best, most trusted customer service as we grow our business. In this role, you’ll be responsible play an integral part in helping the Customer Service team deliver world-class service to our Savings customers via in-app chat, email and telephony. This includes liaising with internal and external stakeholders and delivering 5* service, 7 days a week whilst continually implementing process improvements and optimising resources. You will also successfully collaborate with our operations, technology and compliance teams to ensure we achieve our company growth objectives. As a tech-enabled business there is a big focus on innovative AI/technology focused solutions to create the optimum customer experience whilst also enabling Tembo to scale quickly. At Tembo we utilise the latest tools and systems to deliver top class service, you’ll own the ongoing training and utilisation of these tools to ensure the team are making the most of the tools at their fingertips (eg Using Intercom AI to automatically resolve as many tickets as possible without human intervention). Proven experience in a customer support or operations role within fintech, banking, or a regulated financial services environment Comfortable responding to customers across in-app chat, email, and phone via platforms like Intercom Strong written and verbal communication skills, with a focus on delivering empathetic, clear and world-class customer service Skilled in triaging queries and issues to internal teams (e.g. ISA Transfers, Payments, Home Purchase) and ensuring timely resolution Experience working closely with internal stakeholders such as the Finance team to help resolve payments, deposits, and reconciliation queries Ability to follow and improve internal processes while maintaining service-level targets and accuracy Confident in using support tools and CRMs, tagging queries, and contributing to feedback loops that improve team workflows Detail-oriented and proactive in identifying emerging customer issues or patterns and raising them for process review Collaborative mindset, eager to work cross-functionally and support customers throughout their savings journey Location: Hybrid, with an office in Central London (1-2 days per week in the office)

About The Role Are you a communication maestro with a zest for skincare and beauty? Do you thrive on delivering stellar customer service every time? If yes, you might just be the perfect fit for our dynamic Ambassador and Customer Experience team at Tropic Skincare! As a dedicated Customer Experience Specialist, you'll be the heartbeat of our Ambassador and customer interactions. This role is all about ensuring every conversation sparkles with friendliness and helpfulness, whether it's over the phone, through emails, or any other communication channel. You’ll be the go-to guru for advice on our 100% organic skincare products, assisting with returns, refunds, and ensuring every issue is resolved with a smile. Key Responsibilities • Resolve all Customer and Ambassador queries, including complaints, via chat, email, phone, and social media., • Be excited by the prospect of helping over 20,000 Tropic Ambassadors run their own beauty businesses, some of whom will start to feel like friends!, • Communicate courteously and provide customers with help and advice by telephone, email, and chat., • Collaborate with various departments to seek further product information to resolve queries., • Stay updated with any changes made to Tropic’s products., • Record relevant data and statistics into Excel spreadsheets., • Manage varied departmental administration, including completing spreadsheets and processing returns, refunds, and exchanges. What We're Looking For • A proven track record in customer support., • A natural people person with superb communication skills, capable of building lasting relationships., • A proactive problem solver, always ready to tackle new challenges and contribute fresh ideas., • Exceptional organisational skills, comfortable managing time-sensitive tasks., • Familiarity with Zendesk is a plus; however, a willingness to learn is essential., • Previous administrative experience and the ability to work to tight deadlines., • Passionate about being part of a team committed to sustainability and natural beauty. What We Offer • Location: Tropic HQ is a short walk from Beddington Lane Tram stop, with direct links to East Croydon and Wimbledon., • Hybrid Working: Enjoy a blend of office (3 days) and remote (2 days) working., • Hours: Full-time, 12-month FTC., • Shifts: Monday to Friday, 8am to 4pm and 11am to 7pm, with the occasional weekend shift., • Salary: Starting from £25,000 (depending on experience)., • Perks & Benefits: Generous annual leave, 24/7 well-being support, Discounted gym membership, Pension scheme, Exclusive skincare collection & 50% discount for family and friends, Annual product allowance, Free breakfast bar & well-being treats, Access to retailer discounts, Social events, On-site parking., • Start Date: Immediate About Tropic Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special. We still sell that iconic body scrub, and it sits alongside an extensive range of award-winning skincare and beauty products that have made us one of the UK’s fastest-growing beauty businesses. Our brand is certified vegan, cruelty-free and CarbonNeutral®, and our infinite purpose is to create a healthier, greener, more empowered world. And that’s where you come in! We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit. Apply now if you’re ready to join a vibrant team who believes beauty knows no bounds! Tropic's Commitment to Equal Opportunities Our team is as diverse as it is talented because at Tropic, we go the extra mile to cultivate a culture of respect and belonging. We value every candidate, respect protected characteristics and never discriminate. We also provide reasonable accommodations for applicants with disabilities at every stage of the hiring process, so if this is something you need, please let our recruitment team know at the earliest opportunity! Ultimately, the most important thing for us is hiring the best person for the job, so we focus on skills, experience, and qualifications to ensure our process is fair and that our candidates always have a great experience with Tropic.

Commercial experience in a live chat or IT support role with a keen interest in technology. Act as the first line of support for any incoming questions or queries that our customers have, predominantly via live chat, but sometimes via email, phone or video call. Three stages: Introductory call with

Xero is seeking a Customer Experience Specialist in Manchester to provide exceptional support to small businesses via phone, email, and live chat. You will be a key brand ambassador, helping customers unlock the full value of Xero’s features. Ideal candidates should have strong communication skill

As a Customer Service Manager within Personal Banking, you will lead our customer service team, ensuring that every customer receives exceptional support across live chat, email, phone and social media channels. Experience leading customer service teams within the financial services industry. We are

A remote travel organization is looking for a Vacation Planner to assist customers in organizing vacations.This role entails providing clear support through phone, email, or chat, while helping customers with bookings and travel inquiries.Ideal candidates should possess strong communication skills a

A leading technology company is seeking a Product Support Consultant in Manchester. Responsibilities include managing customer inquiries via phone, chat, and email, resolving issues, and providing technical expertise on product functionality.

About the Role: Xperience Xscape Travels is hiring a R emote Booking Coordinator to help clients with trip planning, booking updates, customer support, and travel coordination. Responsibilities: Assist clients via email, phone, or chat Update bookings, schedules, and itinerary details Provide basic