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Strategic Partnership Manager Permanent Location: Home Based with travel as required Closing Date: 1st May Are you a consultative sales professional looking for a new challenge? Do you have experience managing and securing high-value Public Sector tenders and frameworks? Do you have a proven track record of securing strategic new business opportunities? If so, this could be the role for you! Due to continued growth, we’re looking for a new Strategic Partnership Manager to join our Sales team. This role will work across all product areas, with a particular focus on the Public Sector. This specialist will help bridge and grow connections between these segments, establishing Public Sector engagement as an important pillar in our broader Sales strategy! Who we are: We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals. You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come. About the role: As a leading and specialist B2B energy supplier to Industrial & Commercial businesses, our Strategic Partnership Managers play a key role in strengthening the UK market’s perception of Drax, helping major energy buyers understand the significant role we already play in the market, what we offer and encouraging them to choose us for their energy needs. Key accountabilities include: • Take full responsibility for customers’ contract performance and operational delivery, working closely with the Service Relationship Management team for support., • Drive new business and renew existing sales for Import Flex and Fixed supply contracts, aiming to exceed sales goals., • Navigate a complex environment, including regulated markets, lengthy procurement processes, political oversight, and customers with needs beyond pricing., • A strong commercial acumen and a consistent track record of securing strategic new business opportunities, combined with a proven track record of delivering or exceeding sales targets., • Exceptional attention to detail, with expertise in drafting, developing, and overseeing complex tenders., • Expertise in the UK Power and Gas markets, ideally in public sector energy procurement strategies, flexible product offerings, and compliance-driven purchasing practices across sectors including central government, local authorities, public utilities, NHS, and education., • Proven expertise in managing and securing high-value Public Sector tenders and frameworks, with comprehensive knowledge of UK procurement regulations., • Strong influencing, negotiation, communication, and relationship management skills. Rewards and benefits: As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support your lifestyle. If successful in this role, you’ll get: • Company car and commission scheme, • A discretionary bonus depending on company performance, • Private Healthcare, • SAYE (Sharesave): discretionary scheme from time to time, • Personal accident cover, • Group personal pension plan where we’ll pay up to 10%, • Holiday 25 days plus bank holidays Together, we make it happen. At Drax, we’re committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background. How to apply: Think this role’s for you? Click the ‘apply now’ button to begin your Drax journey. If you want to find out more about Drax, check out our LinkedIn page to see our latest news. We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email

NO AGENCIES Customer Experience Executive Job Type: Permanent - Office based, Manchester Salary: £35,000 + performance Related Bonus About us We are a passionate, purpose-driven organisation specialising in upskilling and supporting those who work directly with vulnerable children and adults in the children looked after and care sectors. Our mission is to empower care professionals with the skills, confidence, and knowledge to provide the highest quality of care—ultimately transforming the lives of those they support. By joining us, you will not only make a tangible impact within our business but also help improve the lives of vulnerable individuals who rely on skilled, compassionate care. The Role We are seeking a proactive, professional, and detail-oriented individual to join our Customer Experience team as a Customer Experience Officer. In this role, you will act as the first point of contact for clients and learners, ensuring their journey with us is seamless, supportive, and of the highest standard. You will handle client and learner queries, provide tailored training proposals, and support both online and face-to-face training administration. You will also play a key role in delivering demonstrations via zoom, updating stakeholders on product and service developments, escalating issues and suggestions, and maintaining the accuracy of our data systems. Additionally, you will identify opportunities to cross-sell and up-sell relevant training services and products to clients, enhancing the overall customer experience and contributing to business growth. Strong communication skills, excellent phone etiquette, and a solutions-focused mindset are essential. Key Responsibilities: Client & Learner Support • Respond promptly and professionally to client and learner issues via telephone, email & CRM tickets., • Provide clear, accurate information on training, services, and updates during all calls., • Prepare and deliver proposals tailored to client needs., • Develop and present proposals for face-to-face training sessions., • Act as a consistent point of contact for allocated client accounts, ensuring regular engagement and support., • Build and maintain strong, long-term relationships with clients to drive satisfaction, retention, and loyalty., • Monitor client activity, renewal dates, and contract performance, ensuring all commitments are fulfilled., • Identify opportunities to expand relationships through proactive communication, training insights, and solution recommendations., • Collaborate with internal teams to ensure a seamless client experience and timely delivery of agreed services., • Provide management with regular feedback and updates on client health, risks, and potential growth opportunities. Administration & Data Management • Support the smooth administration of face-to-face training, including scheduling, documentation, and coordination., • Maintain and cleanse databases to ensure accurate, up-to-date information., • Ensure all communications are professional, courteous, and solution-focused., • Keep stakeholders informed of updates during all interactions., • Identify opportunities to cross-sell and up-sell additional training or services., • Escalate issues, feedback, and ideas to management promptly and constructively. About You We’re looking for someone who: • Proven experience in customer service, client relations, or learner support roles., • Excellent listening, verbal, and written communication skills., • Strong phone etiquette with the ability to build rapport quickly., • Confident in delivering demonstrations and explaining proposals clearly., • Highly organised, detail-oriented, and accurate in record-keeping., • Ability to manage multiple tasks and priorities simultaneously., • Proactive, solution-focused, and confident in escalating issues and suggestions., • A collaborative team player with strong stakeholder engagement skills., • Commercial awareness with experience in cross-selling or up-selling., • Experienced and confident using CRM systems, email systems and live chat tools. Desirable Experience • Background in training, education, or care sectors., • Experience preparing and delivering proposals., • Familiarity with CRM or LMS systems for managing client and learner interactions., • Knowledge of regulatory and safeguarding requirements. What we offer • Supportive Team: Join a mission-driven, collaborative workplace where compassion and excellence are core values., • Meaningful Work: Play a vital role in supporting care professionals and enhancing learner and client experiences., • Central Location: Work in a comfortable, accessible city-centre office., • Competitive Package: £35,000 base salary, 33 days of paid holiday, plus Performance Related bonus., • Growth Opportunities: The chance to grow your skills in sales, client engagement, and customer experience.

The Company OXBO are working with a fast-growing cleantech technology business that is building the infrastructure for local, decentralised energy markets across the UK. Through its platform, the company connects energy generation and consumption via peer-to-peer networks — helping reduce carbon impact, improve transparency, and modernise how energy is delivered and consumed. They are now looking for a Customer Success Executive to join their Customer Operations function and play a key frontline role in delivering a high-quality, technology-led client experience. The Role This is not a traditional utilities service role - it’s a modern, platform-driven customer experience position within a tech-enabled environment. You will be responsible for handling client interactions across multiple channels (phone, email, chat, and ticketing systems), ensuring every touchpoint is professional, accurate, and solution-focused. Working closely with internal teams across Operations, Billing, and Technology, you’ll help ensure client issues are resolved efficiently and that communication remains clear and consistent throughout. You’ll also contribute to improving processes, identifying recurring issues, and supporting the continuous evolution of customer experience tools and workflows. Responsibilities • Manage inbound and outbound client enquiries across multiple channels, • Investigate and resolve client issues using a structured, root-cause approach, • Support onboarding journeys with clear and proactive communication, • Maintain accurate client records and interaction histories within CX platforms (e.g. Zendesk or similar), • Draft professional client communications including updates, billing notices, and issue resolutions, • Escalate complex cases with clear context and recommendations, • Collaborate with internal teams to ensure consistent and aligned client messaging, • Support compliance with relevant regulatory and complaint-handling standards, • Identify trends and recurring issues to support continuous service improvement Requirements • Experienced in a client-facing service role (1-3 years ideally), • Comfortable working across digital platforms, CRM, or ticketing systems, • A strong communicator - clear, empathetic, and confident across written and verbal channels, • Highly organised and able to manage multiple priorities in a fast-paced environment, • Curious and proactive, with a natural problem-solving mindset, • Comfortable in a scaling business where processes are evolving, • Tech-savvy and quick to learn new systems

Client Service Agent Location: Manchester (Hybrid - 2 days WFH) Up to £50,000 base TGRC has partnered with an innovative cleantech company developing technology infrastructure for local, decentralised energy markets, connecting energy generation directly with consumption. Step into a front-line role where client experience meets technology. You’ll own client interactions end-to-end, using modern CX platforms to deliver fast, accurate support while helping shape a smarter, more data-driven approach to customer service. Responsibilities: • Handle client enquiries across phone, email, live chat, and ticketing channels, ensuring a consistent, client-first experience at every touchpoint., • Resolve client issues promptly and thoroughly, taking a structured approach to understanding the root cause before working toward a solution., • Support client onboarding journeys by ensuring all communications are clear, proactive, and aligned with service expectations., • Maintain accurate client records and interaction histories within CX and operational platforms (including Zendesk), ensuring data integrity for reporting, automation, and audit purposes., • Draft and send client communications — including service updates, billing notifications, and issue resolution correspondence — in line with brand and regulatory standards., • Escalate unresolved or complex issues to the Customer Service & Comms Lead with clear context and recommended next steps., • Collaborate with Billing, Collections, and Operations teams to ensure consistent messaging across touchpoints, avoiding conflicting or unclear client communications., • Support compliance with Ofgem standards of conduct and complaint-handling requirements, embedding regulatory awareness into day-to-day client interactions., • Identify recurring client issues, log patterns, and feed insights back to the Customer Service & Comms Lead to support continuous improvement and product feedback loops. Your Profile: • 1–3 years in a client-facing/service role (tech, SaaS, fintech, or similar preferred), • Strong communication skills and a problem-solving mindset, • Comfortable using CRM/CX platforms, • Curious, proactive, and confident working in a fast-paced, scaling environment, • No prior energy experience required — just the ability to learn quickly and take ownership of the client experience.

Are you a confident communicator with a passion for helping people? We’re looking for a Property Specialist to join our team and provide expert support to landlords across the UK. This is an exciting opportunity in the property sector, offering flexible working, a 10-week structured training programme, and excellent employee benefits.\n\nWhile not essential, previous experience in property or housing would be advantageous.\n\nWhat you’ll do:\n\nAct as a first point of contact for landlords via phone, email, live chat, video calls, and online forums, providing clear, accurate, and solution-focused guidance.\nLog and maintain all interactions to ensure information is accurate and up to date.\nMeet and maintain high standards of performance, achieving KPIs such as call response times and customer satisfaction scores.\nSignpost landlords to additional resources, third-party services, or training where appropriate.\nSupport landlords with queries on property management, tenancy processes, and legislation within the private rental sector.Additional Information:\n\n4 days from home per week, with a centrally located office for the 5th day.\n25 days, increasing to 26 after 3 years’ service, and 27 after 5 years.\n4 times salary.\nWestfield Health.\n10-week structured plan to support your development.\n12-month fixed-term\n37.5 per week between 8.30am – 5.30pm

My client are seeking a motivated Building Surveyor to join their London team. The successful candidate will be responsible for delivering surveying services to their diverse client base. \n \nYou will play a key role in inspections, reporting, project management, and ensuring compliance with relevant legislation and professional standards. \n\nKey Responsibilities \n \n·Carry out building surveys, condition reports, defect diagnosis, and schedules of condition/dilapidation. \n·Prepare detailed technical reports, specifications, and contract documentation. \n·Oversee refurbishment, maintenance, and repair projects from inception to completion. \n·Provide professional advice on property matters including building regulations, health & safety, and compliance. \n·Support project management activities, including cost estimates, tendering, and contract administration. \n·Conduct reinstatement cost assessments and technical due diligence surveys. \n\nSkills & Experience Required \n \n·Degree in Building Surveying (BSc or MSc), ideally RICS accredited. \n·Minimum of 3 years experience \n·Progressing towards or already holding MRICS (support for APC provided if applicable). \n·Strong technical knowledge of construction, building pathology, and property law. \n·Proficiency in AutoCAD, Revit, and Microsoft Office; BIM experience advantageous. \n\nApply today or reach out for a confidential chat about the role. (phone number removed) or email (url removed)

Customer Service Advisor\nCertain Advantage is hiring for a Customer Service Advisor for a fantastic client based in Manchester city centre. The role is on a permanent basis, with excellent benefits.\n£27,300\nStart date Monday 30th March 2026\n \nThe Role:\nWe’re looking for enthusiastic Customer Service Advisors to join a leading Financial Services client in Manchester city centre.This is a great opportunity for someone with a passion for customer service and enjoys building relationships with new customers every day.\n\nKey Responsibilities:\n\nHandling a high volume of inbound calls\nDealing with complex queries and complaints\nBuilding relationships with customers every day\nTaking ownership of each personal call or query\nManaging multiple tasks\nAble to provide the exceptional customer service to customers via phone, email, live chat, and social media\n\nOffice based in Leeds city centre for first 6 months and then (2 days a week at home and 3 days in the office) hybrid model.once probation is passed. The role is 37.5 hours per week Monday to Friday. Shift patterns include 7.45am-4.15pm; 8.30am-5.00pm, 9.00am-5.30pm, 9.15am-5.45pm on a rotational basis. Successful applicants will be required to undergo a DBS and credit check.\n\nThe individual\nWe’re looking for people who have:\n\nStrong ability to build rapport with customers across multiple communication channels.\nConfident IT user, comfortable navigating a variety of internal systems.\nCapable of working independently, making sound decisions, and escalating issues appropriately when required.\nSkilled at multitasking, managing several systems and processing information efficiently while engaging with customers.\nEager to learn, develop, and continuously enhance skills.\nCommitted to delivering an outstanding customer experience via telephone, written communication, and social media platforms.\nAble to provide accurate customer information, manage account access, respond to enquiries, and resolve complaints effectively.\nBe customer- focused\nExcellent listening and communication skills\nExperience of working in a regulated environment ideally Financial Services but not essential.\nExcellent attention to detail\nResilience\nAbility to work in a fast-paced environment\n\nWorking with Certain Advantage\nWe go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it.\nWe work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

Customer Service Advisor\n\nSalary: £13.45 per hour (Living Wage Employer)\n Location: Capgemini, Manchester\n Hours: 35 hours per week, Monday to Friday, between 7am - 6pm\n\nManpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.\n\nIn this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.\n\nWhat you'll do\n\nRespond to customer requests via telephone, email, and web chat\nLog all requests using the appropriate call logging software\nResolve issues or provide advice and guidance where possible over the phone\nAssign calls to the relevant support teams when needed\nAction Back Office requests when required\nAdvise customers and support teams on known problems/workarounds\nKeep customers updated on the progress of their request or incident\nContribute to team success by meeting agreed personal targets\n Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.\n\nWhat you'll bring\n\nExcellent communication skills, both verbal and written\nA genuine passion for delivering great customer service\nWillingness to learn and adapt\nAbility to work independently and as part of a team\nStrong problem-solving skills\nConfidence working under pressure\n If you're looking for a steppingstone into a career in technology, this could be your next move.\n\nInterested? Apply today

Job Title: Customer Service Specialist / Contact Centre Advisor – Panda Waste\n\nRole Purpose\nAct as the first point of contact for customers contacting Panda Waste via telephone, email and Live Chat delivering high-quality service, resolving queries, and supporting customers with their waste needs while upholding brand values and compliance.\n\nKey Responsibilities\n\nHandle inbound customer contacts via calls on PANDA’s contact centre numbers\nProvide accurate information, resolve service queries, and guide customers through digital tools and processes\nManage customer complaints with empathy, ownership, and professionalism\nMaintain and update customer account records in line with procedures and actions taken\nIdentify service improvement opportunities and provide feedback to enhance the customer experience\nAdvocate and educate customers on digital tools and services\nAdhere to regulatory waste requirements \nPerson Specification / Skills & Competencies\nEssential:\n\nExcellent communication and active listening skills\nStrong customer focus with passion for helping and problem-solving\nComfortable using digital systems and tools with ability to learn new technology\nResilient and adaptable with a positive attitude\nDesirable:\n\nAbility to handle challenging calls with empathy and professionalism\nGood organisational and multitasking skills\nExperience with CRM or contact centre environments (beneficial but not mandatory)\nWorking Conditions\n\nOffice based\nContact centre hours typically 08:30–17:00, 5 days a week, Saturdays may be a requirement\nWe are Panda. We value waste.\nWe’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste.\n\nOver the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve.\n\nAt Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together.\n\nWe expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward.\n\nWe own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make.\n\nAnd above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing.\n\nOur journey depends on talented, committed people who want to make an impact.\n\nTake the first step and join us on the journey.\n\nPanda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.\n(DE&I Policy Statement)

Secure your September 2026 role NOW! We're working with top schools across Manchester and surrounding areas who are urgently recruiting teachers and support staff ahead of the new academic year. Opportunities available: * Primary Teachers (KS1 & KS2) * Secondary Teachers (English, Maths, Science) * SEND / SEMH Teachers * Learning Support Assistants (LSA) * Behaviour Mentors & Intervention Staff Why apply with us? * Competitive salaries * Full-time & part-time positions * Mainstream and specialist settings * Early placement = first pick of schools and locations Locations: Manchester, Salford, Trafford, Stockport, Tameside, Oldham, Rochdale, and surrounding areas. You're a perfect fit if you: * Hold QTS (for teaching roles) * Have experience in schools / education * Are passionate about supporting students, including those with SEND or SEMH needs * Communicate effectively and can manage behaviour with confidence Act fast: Schools are filling roles quickly, so don't miss your chance to secure your ideal position. Apply now: Reply to this email with your CV or contact us for a confidential chat. Your September 2026 role could be just one click away. Don't wait - let's get you in the classroom! Kind regards,Tev

We are looking for a Senior SEO Executive to join the team and work with a portfolio of B2B and B2C clients across a range of industries. We are seeking an experienced and passionate Senior SEO Executive to join our dynamic SEO & Content Marketing team. This is the perfect role for someone who wants to progress their career in SEO within a supportive, collaborative environment. You'll work with experienced team members, access industry-leading tools, and have real opportunities to develop your skills and take on more responsibility. The ideal candidate will have at least 3 years of experience, in-house or at an agency, and be comfortable using SEO tools such as Ahrefs and Pitchbox to plan and deliver SEO campaigns. Experience wth Video, Chat GPT & Social optimisation will be beneficial. Key Responsibilities - • SEO strategy development: Collaborate with the head of digital marketing & head of SEO to devise and implement SEO strategies that align with client goals and drive measurable growth., • Technical SEO leadership: Conduct in-depth technical SEO audits, troubleshoot complex issues, and ensure best practices are followed across all client websites., • Keyword & content strategy: Perform advanced keyword research and trend analysis, providing recommendations that inform content strategies and maximise search engine visibility., • Performance analysis & optimisation: Analyse SEO performance data using tools like Google Analytics, Search Console, and other industry-standard software. Provide strategic insights and recommendations for improvement., • Client & stakeholder management: Serve as a primary point of contact for clients, presenting SEO findings, strategies, and reports in a clear, actionable manner., • Mentorship & team leadership: Guide and support SEO executives, sharing knowledge, reviewing their work, and helping them develop their skills., • Trend monitoring & algorithm Updates: Stay informed on Google algorithm updates and SEO industry trends, adjusting strategies as necessary to maintain and enhance client rankings., • Profit-driven bonus*, • Flexible working hours (3 days per week in the office, 2 working from home), • Career progression and training opportunities, • 20 days annual holiday (excluding bank holidays), • Christmas to New Year shutdown, • One extra day’s holiday for every year you work at I-COM (up to 5 years), • Quarterly company social events, • Cycle to work scheme, • Mental health assistance, • Referral programme, • Modern office work environment in a central Manchester location, • Fresh fruit and refreshments In 2019, I-COM became an employee-owned business. Our employees collectively own the majority of the company, having a say in the running and direction of the business, as well as generous shares in the profits of the business. Here, you will be in a great professional environment, working in cross-disciplinary teams to grow your clients’ revenues, as well as your skillset and understanding of digital marketing. For a flavour of the great results we achieve, take a look at some of our work here. Employee ownership puts our people at the heart of everything we do. Our strong, unifying brand values make us who we are. I-COM Values - TIPCAR: • Teamwork - Together we thrive., • Improvement - Mastering the unknown, • Passion - Beyond what’s expected, • Creativity - Innovate, create & elevate, • Accountability - Setting the standard Name* Email Address* Message Upload Your CV Here* I consent for I-COM to use my information in accordance with the privacy policy and for them to use my details in order to contact me* #J-18808-Ljbffr

A leading airport services provider is seeking a detail-oriented Customer Service Agent for a hybrid role focused on email and chat support. Requirements include strong customer service skills and a willingness to learn. This position is a fantastic opportunity for those ready to enhance customer ex

A leading service provider in Manchester is seeking a Customer Service Agent focused on email and chat interactions. In this role, you will provide exceptional support to holidaymakers and business travelers across various platforms.

Strong organisational skills with the ability to prioritise and work to deadlines. Implement and manage security, integrity, and backup procedures to ensure business continuity. Provide on-site and remote IT support to all users, responding to queries via phone, email, or chat.

A remote travel organization is looking for a Vacation Planner to assist customers in organizing vacations.This role entails providing clear support through phone, email, or chat, while helping customers with bookings and travel inquiries.Ideal candidates should possess strong communication skills a

Secure your September 2026 role NOW! We're working with top schools across Manchester and surrounding areas who are urgently recruiting teachers and support staff ahead of the new academic year. Opportunities available: Primary Teachers (KS1 & KS2) Secondary Teachers (English, Maths, Science) SEND / SEMH Teachers Learning Support Assistants (LSA) Behaviour Mentors & Intervention Staff Why apply with us? Competitive salaries Full-time & part-time positions Mainstream and specialist settings Early placement = first pick of schools and locations Locations: Manchester, Salford, Trafford, Stockport, Tameside, Oldham, Rochdale, and surrounding areas. ✅ You're a perfect fit if you: Hold QTS (for teaching roles) Have experience in schools / education Are passionate about supporting students, including those with SEND or SEMH needs Communicate effectively and can manage behaviour with confidence ⚡ Act fast: Schools are filling roles quickly, so don't miss your chance to secure your ideal position. Apply now: Reply to this email with your CV or contact us for a confidential chat. Your September 2026 role could be just one click away. Don't wait - let's get you in the classroom! Kind regards, Tev

Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Analyst/Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands‑on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Analyst/Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd‑line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end‑user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root‑cause analysis and long‑term issue eradication. Customer‑centric mindset with great communication skills (in‑person, phone, email, chat). Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential.Apply today and become the force behind our long‑term IT reliability and performance. In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Our client is seeking an IT Administrator to join their law firm in Manchester. You will be supporting the Head of IT in maintaining and developing the firm’s IT systems, ensuring the smooth running of the network, overseeing installations, managing backups, and delivering first-class technical support across the business. Responsibilities: • Provide on-site and remote IT support to all users, responding to queries via phone, email, or chat. • Assist with the maintenance and support of IT infrastructure, including servers, storage, virtualisation, desktops, voice and data networks, and mobile devices. • Oversee and maintain hardware including PCs, laptops, and printers, ensuring service and warranty contracts are in place. • Manage Microsoft Active Directory, including user account administration and password resets. • Support Microsoft Azure, Office 365, OneDrive, Windows 10/11, Windows Server, and Exchange environments. • Assist with IT infrastructure projects, including upgrades and system implementations. • Manage secure network access for remote users. • Implement and manage security, integrity, and backup procedures to ensure business continuity. • Create, update, and maintain IT policies and procedures in line with best practice. • Liaise with external suppliers to source hardware/software solutions. • Ensure compliance with software licensing laws. • Set up, configure, and deploy new hardware and software. • Diagnose and resolve system and network issues in a timely manner. • Provide user training, guidance, and feedback. • Maintain cabling and carry out hardware moves as required. Requirements: • Degree, relevant professional qualification, or equivalent experience (Microsoft certifications desirable). • Previous experience in an IT support or IT administration role. • Knowledge of Microsoft Azure, Office 365, OneDrive, Windows Server, and Active Directory. • Experience with mobile device management and cloud-based telephony systems beneficial. • Excellent troubleshooting, problem-solving, and analytical skills. • Strong organisational skills with the ability to prioritise and work to deadlines. • Clear communication skills, with the ability to explain technical concepts to non-technical users. • Full clean driving licence and willingness to travel to other offices at short notice when required. • Flexible approach to working hours when needed. Package: • 24 days annual leave + bank holidays • Company pension scheme. • Medicash health plan. • Flexible working. • Birthday off after 12 months’ service. • Regular social events. • Opportunities for internal progression. Should you have any questions or wish to apply please do not hesitate to contact Clear Legal and Financial Recruitment. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly

Customer Service Advisor Certain Advantage is hiring for a Customer Service Advisor for a fantastic client based in Manchester city centre. The role is on a permanent basis, with excellent benefits. £27,300 Start date Monday 30th March 2026 The Role: We’re looking for enthusiastic Customer Service Advisors to join a leading Financial Services client in Manchester city centre.This is a great opportunity for someone with a passion for customer service and enjoys building relationships with new customers every day. Key Responsibilities: Handling a high volume of inbound calls Dealing with complex queries and complaints Building relationships with customers every day Taking ownership of each personal call or query Managing multiple tasks Able to provide the exceptional customer service to customers via phone, email, live chat, and social media Office based in Leeds city centre for first 6 months and then (2 days a week at home and 3 days in the office) hybrid model.once probation is passed. The role is 37.5 hours per week Monday to Friday. Shift patterns include 7.45am-4.15pm; 8.30am-5.00pm, 9.00am-5.30pm, 9.15am-5.45pm on a rotational basis. Successful applicants will be required to undergo a DBS and credit check. The individual We’re looking for people who have: Strong ability to build rapport with customers across multiple communication channels. Confident IT user, comfortable navigating a variety of internal systems. Capable of working independently, making sound decisions, and escalating issues appropriately when required. Skilled at multitasking, managing several systems and processing information efficiently while engaging with customers. Eager to learn, develop, and continuously enhance skills. Committed to delivering an outstanding customer experience via telephone, written communication, and social media platforms. Able to provide accurate customer information, manage account access, respond to enquiries, and resolve complaints effectively. Be customer- focused Excellent listening and communication skills Experience of working in a regulated environment ideally Financial Services but not essential. Excellent attention to detail Resilience Ability to work in a fast-paced environment Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

Have you got a passsion for baking? Are you a food science graduate wanting an opportunity in the food industry? This role could be for you! The Role: Comprehensive training from an experienced senior team Exposure to all departments of the business including Technical, Quality and Operations. Retailer facing experience Exciting, broad range of products Support delivery of scale up of customer approved conceptsAbout you: Educated to a degree level in a relevant food industry course You will need to be bright, determind and resiliant Have the ability to work as part of a team Experience in bakingWant to know more? Apply now! For an informal chat about the role in more detail give me a call on (phone number removed) or email me - (url removed) INDTECH

We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. Remote Customer Service Advisor benefits: * 30 days paid annual leave (pro‑rata), rising with length of service * Pension scheme * Perkbox retail and online discounts * Employee Assistance Programme (24/7 support line) * No commute and reduced environmental impact * Real‑time support while working remotely * Flexible working patterns to support work‑life * Training is included to prepare you for this role Remote Customer Service Advisor role: As a Remote Customer Service Advisor, you will support customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. You will be fully trained, professionally supported and employed on a permanent contract with guaranteed hours Key Responsibilities • Respond to customer enquiries across phone, email, chat and multi‑channel platforms • Provide accurate information, resolve queries and deliver high‑quality customer service • Navigate multiple online systems to update customer records and manage cases • Follow all call handling, data protection and quality assurance guidelines • Demonstrate a “customer‑first” approach, ensuring positive engagement in all interactions • Escalate issues appropriately and follow required processes for complaints or safeguarding • Work autonomously in a remote setting, maintaining productivity and service levels • Attend mandatory training, coaching and performance feedback sessions • Being professional when supporting client brands and customer communities Provide officers with continuous updates to support situational awareness and operational safety. Remote Customer Service Advisor pay: £12.71 per hour

Customer Support Virtual Assistant – Chat & Email Handling. Experience in handling chat and email support is a strong advantage. This role is pivotal in ensuring an exceptional customer experience through efficient handling of chat and email inquiries.

Have the right to work in the UK (and documents to support this).

Have the right to work in the UK (and documents to support this).

Have the right to work in the UK (and documents to support this).

Have the right to work in the UK (and documents to support this).

Have the right to work in the UK (and documents to support this).