Application Support Engineer
il y a 21 heures
Manchester
Role: Application Support Engineer Location: Manchester Salary: £35,000 - £40,000 Working pattern: Hybrid Job Description This company are seeking a proactive and technically strong IT professional to support and enhance their IT environment through a combination of operational support, continuous improvement, and delivery of business change initiatives. You will act as a technical authority for core business applications, particularly ERP systems and Microsoft 365, working closely with internal stakeholders and external partners to deliver secure, resilient, and business-focused solutions. This role requires an articulate, self-starting individual with a genuine passion for technology and a strong commitment to supporting business applications. You will regularly present technical solutions, risks, and recommendations to stakeholders, translating complex technical detail into clear business outcomes. Key Responsibilities • Take primary ownership of the organisation’s in-house business applications, ensuring they are fully utilised, optimised, and aligned to business needs., • Act as a technical authority for business applications, particularly ERP platforms, working closely with users to improve adoption, effectiveness, and overall value., • Proactively identify, evaluate, and present opportunities to stakeholders on how existing applications and platforms can be enhanced to deliver greater business benefit., • Provide advanced technical support for modern workplace technologies, including Microsoft 365, Azure, ERP systems, and Veeam Data Platform., • Lead and contribute to key IT projects., • Proactively carry out IT maintenance activities to maintain secure, stable, and resilient platforms., • Ensure IT policies, procedures, configurations, and documentation are clearly communicated and adhered to., • Act as an escalation point for 1st and 2nd line engineers, resolving complex issues and ensuring service continuity. Key Skills & Experience Essential: • Hands-on experience supporting and administering ERP systems in a business-critical setting., • Experience implementing, supporting, and optimising Microsoft 365 and associated business applications., • Experience leading and contributing to IT projects., • Strong technical knowledge of Windows Server and Client OS, VMware, Veeam Data Platform, ERP systems, and Windows Defender for Endpoint., • Experience with Azure, Intune, Power BI, and wider Microsoft services., • Exposure to cloud platforms (Azure and/or AWS)., • Experience with Hyper-V, VMware, and backup/recovery solutions., • Scripting and automation experience, particularly PowerShell., • Relevant certifications such as ITIL or Microsoft Azure certifications. Personal Attributes • Articulate and confident communicator, able to present effectively to stakeholders at all levels., • A self-starter who takes ownership, works proactively, and drives tasks to completion., • Demonstrates a genuine passion for technology and continuous improvement., • Strong focus on supporting and enhancing business applications to deliver measurable value., • Analytical, adaptable, and solutions-oriented., • Collaborative, customer-focused, and results-driven. Benefits: • Bonus scheme., • Hybrid working pattern., • Defined career progression plan with opportunities for long-term growth., • Supportive, collaborative team culture. Interviews are being held imminently so please apply now if you are interested!