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Business Unit: Customer Service & Operations Salary range: £64,800- £81,000 per annum Location: UK Hybrid – with travel to Glasgow or Gosforth Contract type: Permanent Our Team Actionable insights are critical in enhancing the effectiveness and efficiency of our ~3,500 colleague-strong CS&O. By enabling data-driven and informed decision making, this role will be key in the BAU function of our business, as well as provide the clarity that enables sustainable delivery against our strategic ambitions across a multi-site, regulated environment. The Performance Insights & Optimisation Lead sits within the Resource Planning, Optimisation & Operational Excellence centre within our refreshed Shared Service capability and supports the broader team in enabling consistent and more efficient and effective operations. What you’ll be doing • Own the analysis of operational and performance data to generate insights that inform decision-making and service improvements., • Proactively analyse performance trends across CS&O, identifying focus areas and opportunities for improvement, driving engagement with the area owners., • Own the performance reporting frameworks, identifying and delivering against opportunities for improvement and automation in our reporting and data analysis through partnerships with technology teams., • Drive timely reporting and insight provision across the operational areas, applying automation where relevant, to drive quick business decisioning., • Provide monitoring and reporting support associated to performance-related benefits from strategic transformation initiatives., • Collaborate with various Business Areas and CIO to ensure the data and associated insights, as well as tooling are valid, and fit for purpose., • Deliver the data and insights that underpin service delivery, performance and optimisation across contact centres, back-office operations, fraud, and specialist teams., • Proven track record leading large-scale workforce and performance insight in regulated Financial Services or Tier 1 banking., • Expertise in performance tracking, reporting and optimisation frameworks., • Experience of enabling and driving transformational change in large operational environments., • Demonstrated ability to influence and challenge at ExCo level., • Deep understanding of operational performance metrics and optimisation frameworks., • Advanced knowledge of performance tracking and reporting methodologies, tooling and systems., • Strong market knowledge of best practice in performance reporting and optimisation., • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more., • Up to five extra paid well-being days per year., • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt., • Market-leading pension., • Free private medical cover, income protection and life assurance. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team ___ As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

This is a fast-growing UK-based online marketplace that connects millions of customers with thousands of trusted retailers across a wide range of categories, from tech and homeware to fashion and lifestyle products.Built on a seller-first approach, the platform stands out by not competing with its r

Job Title: General Manager Location: Urban Playground, Manchester Role Description General Manager of Urban Playground, a premium competitive socialising and entertainment attraction located in Manchester Arndale. You will lead a team of 150+, across F&B and Attractions. Essential Duties and Responsibilities • Ensuring high performing operational and financial management of the venue, including F&B and attractions., • Ensuring efficient customer throughput, maintenance, customer service, experiential and cleanliness standards., • Recruiting, deploying, motivating and managing a management team of 5 and an operational staff team of 100+., • Liaising directly with Urban Playground senior management, The Arndale Center, and stakeholders including partners, suppliers, neighbours and the media., • Providing timely and accurate performance information to UP management, including producing a daily report for each department and for the venue overall., • Dealing with and documenting staff and customer issues using the correct company procedures., • Responsibility for management of IT Infrastructure, Booking Systems, Ticketing and POS Systems., • Ensuring on site Marketing & Communications are within brand parameters., • Ensuring that Safety and Compliance standards are kept high at all times. Other Duties and Responsibilities • Ensure all staff have completed any relevant training., • Proactively contribute to and suggest ways of improving company processes and procedures. Skills Technical • Strong experience in a General Manager., • Experience working in a leisure, visitor attraction, entertainment or hospitality setting., • Experience of managing multi-faceted food and beverage operations., • Experience directly overseeing Profit & Loss., • Experience of working to and achieving clear KPIs., • Excellent understand of general operations and soft facilities management., • Good understanding of Health & Safety management and statutory compliance obligations., • Good understanding of HR procedures., • Good understanding of technology including Microsoft Office. Personal • Positive, ‘Can do’ attitude, picking up any additional responsibilities to help the wider team., • Behave with discretion, honesty and professional integrity at all times., • Ability to work independently with strong leadership qualities., • Excellent attention to detail and organisation., • Ability to think on your feet and adapt., • Excellent verbal and written English is required for this role.

D2 are an independent and growing, professional services business. Since formation in 2011, we have developed a comprehensive suite of programme management capabilities. We combine our industry expertise with innovative thinking and digital products to develop close relationships with our clients our clients and deliver our commitments. We are actively engaged on some of the largest infrastructure projects across the UK and Canada, performing to our mission statement: “Working together to develop intelligent programme management solutions, helping to deliver a more sustainable world”. Overview of Role: We have an exciting opportunity for a Programme Performance Associate with a Reporting bias to join our expanding, Manchester based, Programme Performance team, who are supporting several high-profile Infrastructure Projects/Programmes. Additionally, this role will provide the opportunity to innovate and collaborate with our experienced Data Performance & Reporting community and award-winning Programme Performance team. Responsibilities: • Working with project delivery teams—either embedded within a programme performance team or independently – the responsibilities will include:, • Driving implementation & continuous improvement in data and performance reporting (and interfacing project controls) processes to create efficiencies and benefits to our clients., • Developing fit for purpose data performance and reporting management plans for our clients based on project requirements, data maturity and best practice., • Promoting the benefits and requirements of Data Performance and Reporting within delivery teams., • Implementation of integrated data and reporting hierarchies and approaches., • Support the definition of KPIs and performance measures dictionary., • Leading teams of data performance and reporting professionals to deliver effective, consistent, assured and value adding performance information to our clients across complex programmes., • Present / provide data performance recommendations to relevant stakeholders and senior management to support effective decision making., • Training and coaching clients and junior team members on data performance and reporting management processes and practices., • Undertaking line management and mentoring activities including career and competency development., • Continuous review of existent reporting practices against client requirements to ensure adherence to scope and value add. Requirements: • A Project Controls related qualification (e.g. Project Planning & Controls, APM PMQ), • Experience undertaking data and digital reporting activities in multiple complex projects., • Demonstrable track record in providing project controls support to the configuration and setup of project reporting information systems., • Practical experience of implementing Earned Value Management (EVM), progress reporting, forecasting and performance reporting and analysis., • An understanding of how other aspects of Programme Performance (Planning, Cost Control, Scope and Change Control and Risk) interact with reporting, • Familiarity of Project Controls software (Primavera P6, Active Risk Manager, nPlan etc), • Experience in using data analysis and reporting tools (e.g. Excel, Power BI, Power Apps) Benefits: • Competitive salary (Salary dependant on experience level), • Pension scheme, • 25 days holiday + option to buy 4 days., • Additional 1 day holiday for your birthday, • Private healthcare and employee assistance programme, • Group life insurance., • Medi Cash health insurance providing cashback towards everyday healthcare bills., • Enhanced family leave, including maternity/ paternity/ adoption., • Cycle to work scheme., • Financial and technical support for professional memberships, • Hybrid working, • Summer and Winter staff celebration events We pride ourselves on behaving and delivering to our core values: • People – We encourage diversity whilst investing in, and developing, the very best talent., • Integrity - Our reputation, passion, and commitment inspire trust and integrity., • Community - We are a collaborative community, understanding challenges from every angle, exploring innovative solutions based on our expert knowledge., • Innovation – We are driven to inspire others with fresh creative ideas based on continuously learning.

The Performance Marketing Manager will be responsible for planning, executing, and optimising paid media campaigns across multiple platforms including PPC & Paid Social i. Develop, launch, and optimise paid media campaigns across key channels.

This is a fast-growing UK-based online marketplace that connects millions of customers with thousands of trusted retailers across a wide range of categories, from tech and homeware to fashion and lifestyle products.Built on a seller-first approach, the platform stands out by not competing with its

Restart Performance Manager Manchester Up to £35,000 per annum Full-time, Permanent The Role: We are seeking an experienced and proactive Restart Performance Manager to lead a team of Employment Advisors in Greater Manchester.This office-based role is focused on supporting particip

Are you a skilled croupier searching for your next mission? Are you experienced in dealing blackjack, roulette, poker or baccarat?.A fantastic opportunity has arisen for an experienced croupier to join our team.You will be dealing the games within our casino, ensuring accuracy and the highest levels

Performance Marketing Lead (Acquisition & Retention). With inventory significantly increased, we’re ready for a self-led Performance Marketing Lead to scale what’s working and build what’s next. We’re looking for a Performance Marketing Lead to own gee’s acquisition

Monitor team performance, address underperformance, and implement improvement plans where necessary. We are seeking an experienced and proactive Restart Performance Manager to lead a team of Employment Advisors in Greater Manchester. Conduct regular performance reviews, coaching, and observations to

Are you passionate about turning data into action? As aSales Performance Specialist, youll play a key role in boosting sales effectiveness across the UK market. From shaping performance metrics to delivering impactful reports, your insights will empower commercial teams and steer strategic decisions

You will operate under the guidance of a Senior Performance Analyst and work within a multi-disciplinary team. Performance Analyst – SFIA Level 4. Senior Performance Analyst, Collaboration and Communication Services (C&CS).

FindTutors is looking for passionate Music tutors to join our growing online teaching community.Whether you’re a private tutor or prefer online sessions, we provide the platform to connect with students across the UK.No previous tutoring experience required.Flexible hours and remote teaching optio

FindTutors is looking for passionate Music tutors to join our growing online teaching community.

FindTutors is looking for passionate Music tutors to join our growing online teaching community.Whether you’re a private tutor or prefer online sessions, we provide the platform to connect with students across the UK.No previous tutoring experience required.Flexible hours and remote teaching optio

FindTutors is looking for passionate Music tutors to join our growing online teaching community.

FindTutors is looking for passionate Music tutors to join our growing online teaching community.

FindTutors is looking for passionate Music tutors to join our growing online teaching community.

FindTutors is looking for passionate Music tutors to join our growing online teaching community.

This is a fast-growing UK-based online marketplace that connects millions of customers with thousands of trusted retailers across a wide range of categories, from tech and homeware to fashion and lifestyle products. Built on a seller-first approach, the platform stands out by not competing with its

FindTutors is looking for passionate Music tutors to join our growing online teaching community.

FindTutors is looking for passionate Music tutors to join our growing online teaching community.

FindTutors is looking for passionate Music tutors to join our growing online teaching community.

FindTutors is looking for passionate Music tutors to join our growing online teaching community.

FindTutors is looking for passionate Music tutors to join our growing online teaching community.Whether you’re a private tutor or prefer online sessions, we provide the platform to connect with students across the UK.No previous tutoring experience required.Flexible hours and remote teaching optio

FindTutors is looking for passionate Music tutors to join our growing online teaching community.

FindTutors is looking for passionate Music tutors to join our growing online teaching community.

Performance Marketing Executive | Fashion | Liverpool | Fast-Growth E-commerce | up to £35k. We're looking for a Senior Performance Marketing Executive who wants more than just managing campaigns; someone ready to shape the future of digital growth.

Deep understanding of customer lifecycle marketing and CRM platform management. Advanced Excel skills and confidence working with marketing performance data. We’re currently hiring for a Head of Performance Marketing to join a well-established, high-volume consumer brand operating at national scal

An exciting opportunity has arisen for a Registered Veterinary Nurse to join our friendly team at Mount Road Vets!. We offer excellent opportunities for career progression, particularly for our nurses, and we’re focused on supporting the development of our team to enhance the service we provide to

Additionally, you will play an active role in the training and development of veterinary nurses and animal care/kennel assistants. Registered Veterinary Nurse - Small Animal. We're proud to have clients who have been with us for over 40 years, and we strive to provide exceptional, affordable care.

Rochdale Music Service is growing! We are looking to appoint a part‑time DJ tutor who can also teach music technology. The person appointed must be able to teach DJing to GCSE students and be willing to work with the Music Service to grow this area of work.

A final call out has gone out to talented young musicians in Wales to bid for a prestigious title and cash prizes of £4,000.

We are seeking an experienced Project Director for Performance and Reporting to join our busy and expanding Northwest based Infrastructure team, who are undertaking a range of Controls & Performance duties on several high-profile Infrastructure and Defence Projects/Programmes, locally in the Northwe

Application Reliability and Performance Engineer. We are currently recruiting for an Application Reliability and performance Engineer to join our Team.

Drive Operational performance to ensure the transparency of performance reporting. Support Operational Teams in working with Suppliers to ensure contract performance measures are understood and delivered against. Awareness of maintenance schedules, keeping an accurate record of and analysing Supplie

We are seeking a highly skilled and motivated Performance Creative Lead to join our dynamic Paid Media team. Job Title: Performance Creative Lead (Paid). Strong creative vision and the ability to produce compelling visual and written content.

Support Process Performance Lead in oversight of core business processes ensuring controls are in place to deliver the best customer and commercial outcomes across the lifecycle of a policy. Supporting the Process Performance Lead in the resolution of any core process issues. Senior Process Performa

Designed specifically to empower hospitality operators and gigging musicians, it currently facilitates around 2000+ seed music gigs in the UK every weekend. Driven by the belief that every venue can be a stage, GigPig is the fastest growing live music and entertainment marketplace, gig management an

About THG Nutrition & Wellness: THG Nutrition & Wellness is home to some of the best loved and most trusted names in wellbeing and nutrition, including Myprotein, the worlds largest online sports nutrition brand, its family of brands, Myvegan, Myvitamins and MP Activewear. We are THG, a global eco

IN4 operates several high-performing enterprises, including Skills City, one of the country’s largest professional technology training providers; CyberFirst MEGA (motivated, educated generation with ambition) Hubs, operating across schools and colleges; and HOST, the Home of Skills & Technology, o

The Client Account Manager – Glasgow handles a variety of accounts for our clients and system venues by providing a proactive, customer‑ and business‑focused solution across Ticketmaster’s client base, while promoting the highest standards of customer service at all times. Produce weekly rep

This integrated communications agency is ambitious and independent, with a second-to-none client list.Working across a range of sectors, they deliver top-quality work that really packs a punch! With plenty of clients to keep them busy, they are now looking for a like-minded and dynamic Performance D

Performance Creative Lead (Paid) – THG Nutrition. Support paid team on A/B testing strategies to evaluate the effectiveness of different creative concepts, hook approaches. Proficiency in creative concept and brief writing, storyboarding with internal and external teams.

Performance Marketing & CRM Manager (Meta Ads + Klaviyo). Performance Marketing & CRM Manager. Analysing performance across ads + CRM to share insights and guide strategy.

Comfortable briefing and iterating performance creatives (UGC, statics, video). From our flagship creatine range to our high-performance bars, we’re not just another supplement company. Own weekly and monthly performance reporting (channel and blended) with clear narrative and actions.

Our Client is looking for a Spanish Teacher to work within a highly prestigious mixed school near Manchester.The successful Spanish Teacher will be expected to teach at KS3 & KS4.The department is well resourced and boasts an approachable and supportive head of department.This is a fantastic opportu

This part-time, remote position offers the opportunity to share your love of music and provide instruction to students of all levels. We are currently seeking passionate individuals to join our team as Online Music Tutors. No previous tutoring experience is required; we welcome candidates who have p