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HockeyStack is an Applied AI company on a mission to automate sales, marketing, and customer success for B2B companies. We build the most complete and accurate picture of the B2B buyer by integrating with every tool your team uses, partnering with third-party data providers, and deploying custom AI research agents. We use this data to power applications that automate high-value, high-complexity workflows across the go-to-market and revenue teams. Our core products include: \n\n • \n Marketing Intelligence – instantly answers questions like “What led to that sudden drop in pipeline?” \n • \n Account Intelligence – surfaces next-best actions to help reps move target accounts toward conversion \n\n Since launching in January 2023, we’ve come through Y Combinator, raised a $26M Series A led by Bessemer. We’re growing 3× year-over-year, have hit multimillion ARR, and process over 60 TB of GTM data monthly. Based at our San Francisco HQ, we operate fully in-person, move fast and hire people who are ready to win. \n Your Mission\n We are looking for a Customer Success Manager who is passionate about helping customers unlock the full value of HockeyStack. In this role, you will be the strategic partner to our customers—guiding them through onboarding, driving product adoption, and helping them translate data-driven insights into business impact. You’ll ensure our customers realize fast time-to-value, renew with confidence, and grow with us over time. \n What You’ll Do\n\n • \n Own the full customer lifecycle—onboarding, activation, adoption, growth. You’re not just managing accounts; you’re driving impact and ensuring every customer realizes the full power of HockeyStack. \n • \n Define and execute value roadmaps for every account. Minimize time-to-value, accelerate adoption, and tie every milestone to measurable ROI. \n • \n Operate as a strategic partner across marketing, sales, and revenue teams. You’ll bring clarity where there’s confusion, action where there’s delay, and results where others fail. \n • \n Proactively surface insights and opportunities to help customers expand their use of the platform—and their investment in it. \n • \n Track, measure, and prove ROI relentlessly. You’ll equip champions with the evidence they need to justify every dollar and unlock more budget. \n • \n Move seamlessly across Enterprise, Mid-Market, and SMB segments—bringing precision to high-touch and scale to low-touch, with zero drop in quality. \n • \n Work cross-functionally to eliminate friction and solve hard problems fast. You’ll chase blockers across the company and refuse to let customer value stall. \n • \n Act as the voice of the customer—filtering signal from noise and helping shape the future of the product with firsthand insights from the field. \n\n Core Strengths\n\n • \n Relentless Customer Focus: You wake up thinking about your customers’ success and go to bed making sure nothing is left hanging. You’re not here to satisfy; you’re here to transform. \n • \n Commercially Sharp: You know what drives renewals, upsells, and growth—and how to turn value into revenue. You help customers win, and in turn, we win bigger. \n • \n Bias for Action: You don’t wait for perfect. You ship, solve, adapt, and move. You’re fast, flexible, and allergic to excuses. \n • \n Executive Ready: You can confidently engage a CRO, CMO, or CEO—and still build rapport with a frontline IC. You speak the language of business and back it up with data. \n • \n High Standards, No Entitlement: You set the bar high for yourself and your teammates. You don’t hide behind process, seniority, or bandwidth. You do the work, own the outcome, and make the team better. \n • \n Versatile Operator: Enterprise or SMB. Strategic or tactical. High-touch or scaled. You adapt to whatever’s needed to drive customer success at speed. \n\n What We’re Looking For\n\n • \n Ownership-first mindset — you take initiative, move fast, and figure things out \n • \n Thrive in early-stage, high-urgency environments where speed and impact matter \n • \n Curious, self-aware, and feedback-driven — you bring energy, not ego \n • \n See this role as a defining chapter — not a stepping stone or side quest \n\n\n • \n 3–6 years of experience in a Customer Success, Account Management, or Consulting role at a B2B SaaS company \n • \n Proven ability to manage a portfolio of customers and deliver results across onboarding, adoption, and expansion \n • \n Experience with value-based selling and communicating ROI to executive stakeholders \n • \n Strong understanding of GTM functions and familiarity with revenue and marketing data \n • \n Comfortable with both high-touch and tech-touch motions across customer segments \n • \n Ability to work cross-functionally and drive alignment around customer outcomes \n\n ✨ Why Join Now?\n We’re at an inflection point. The product is proven, the market is massive, and the opportunity is wide open. You’ll be joining a company with real traction, rapid growth, and meaningful backing—where every person still shapes the outcome. This isn’t just a job. It’s a chance to build something category-defining with people who care deeply about doing it right. \n The on target earnings range for this role is $120,000 to $200,000 USD, adjusted for location, experience, and qualifications. \n HockeyStack is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

\n\n \n Salary: £30,000 – £40,000 per annum based on experience) £50,000 – £65,000+ (uncapped commission) Role Type: Full-Time Location: North Shields – Remote Reporting To: General Manager \n A full clean UK driving licence is essential. \n About Geowarmth \n Geowarmth is a multi-award-winning installer of carbon-neutral home energy solutions. With over 20 years of expertise, we deliver premium installations of heat pumps, solar panels, EV chargers, and underfloor heating. Our experienced team is trusted to carry out complex installations at prestigious locations, including World Heritage Sites. \n In 2024, we joined the Hometree Group—one of the UK’s fastest-growing home energy services companies. This partnership has expanded our offering to include servicing, maintenance, and financing—supporting homeowners throughout their transition to low-carbon living. \n Now is a transformative time to join our business. If you're passionate about sustainability and driven by sales success, you'll thrive in this mission-led environment. The Role\n You’ll be at the forefront of our sales function, guiding customers through their home energy transition. You’ll convert inbound inquiries, proactively follow up on leads, and design technical solutions that meet customer needs while exceeding expectations. You’ll also play a key role in maintaining high compliance standards and identifying new business opportunities. \n This is a hands-on, commercially focused position suited to ambitious individuals who are confident in both customer engagement and technical sales. Key Responsibilities\n \n • \n Lead Engagement: Respond to and qualify inbound sales calls, emails, and online inquiries—guiding prospects through the sales pipeline. \n • \n Follow-Up & Conversion: Actively follow up on quotes and leads, identifying decision-makers, understanding their needs, and closing deals. \n • \n Customer Support: Handle queries and complaints professionally to maintain high levels of satisfaction and trust. \n • \n Solution Design: Create MCS-compliant designs for heat pumps and underfloor heating systems using industry-approved tools and schematics. \n • \n Compliance & Standards: Ensure all sales activity meets MCS and consumer code requirements. \n • \n Business Development: Nurture repeat business, build new relationships with developers and contractors, and spot opportunities for growth. \n • \n CRM & Reporting: Maintain accurate, up-to-date records in our CRM and provide insights on performance. \n • \n Industry Presence: Represent Geowarmth at trade shows and deliver CPD presentations to partners and stakeholders. \n • \n Team Collaboration: Share insights, contribute to process improvements, and support wider sales and operational objectives. \n What We're Looking For\n \n • \n Industry Knowledge: Strong understanding of domestic heating systems, particularly heat pumps. \n • \n Technical Skills: Proficient in MCS 3005, NIBE DIM, and heat loss calculations. \n • \n Sales Experience: Demonstrated success in a sales role, preferably in technical or energy-based sectors. \n • \n CRM Fluency: Confident in using CRM systems to manage pipelines and forecast accurately. \n • \n Safety-Focused: Commitment to safe working practices and regulatory compliance. \n • \n Professional Presence: Positive, articulate, and customer-oriented in all interactions. \n • \n Driven & Independent: Highly self-motivated, capable of working autonomously and managing multiple priorities. \n • \n Team Player: Willing to collaborate, communicate openly, and support a growing team. \n Recruitment Process\n \n • \n Intro Call: A 30-minute introductory call with our Junior Talent Acquisition Specialist. \n • \n Skills Interview: A 45-minute deep dive with our Head of Sales to explore your experience and potential. \n • \n Final Interview: A 60-minute in-person session with our General Manager and Sales Director. \n Perks & Benefits\n \n • \n 25 days holiday + bank holidays \n • \n Extra day off for your birthday \n • \n Long-service leave milestones \n • \n 10 days sick pay (following qualifying period) \n • \n Continuous learning & development \n • \n Company socials and team events \n • \n Strong focus on work-life balance \n \n About Hometree \n Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, We are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption. \n We operate across three dynamic divisions: \n Financial Services: Here, you'll contribute to offering flexible financing options, that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades. \n Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting-edge, sustainable energy solutions necessary for reaching net-zero emissions. \n Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home. \n At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs. Key Achievements\n £85m+ Capital Raised - We’ve raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs \n 5 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and energy services (Geowarmth, The Little Green Energy Company, IMS and GreenGen). \n 100k Homes Covered - We cover over one hundred thousand homes across the UK \n 280+ Employees - We have over 280 passionate employees transforming the industry across the Group, one home at a time \n Equal Opportunity Employer \n At IMS, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work. \n We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between. \n \n\n

Overview\n This 12-week Accountancy Skills Bootcamp, starting May 2026 is designed for those looking to enter the accounting field or expand their financial skill set. The course focuses on Sage accounting software, a leading tool in the industry, and provides hands-on experience with real-world accounting tasks. Whether you’re starting your accounting career or seeking to enhance your proficiency, this programme will equip you with the practical skills and knowledge you need to succeed in the accounting profession. \n Throughout the course, you will learn key accountancy principles, gain experience with financial transactions, and develop expertise in using Sage software for a wide range of accounting tasks. By the end of the programme, you will have built practical bookkeeping competence, strengthened your understanding of financial reporting, and gained confidence working with industry-standard systems. \n There is no requirement for you to possess prior knowledge of accountancy. The course is Level 3 and aimed at those wishing to expand their knowledge and move into entry-level finance roles. \n This programme is suitable for: \n\n • Adults who are employed and looking to move into a new sector and start an entry-level role.\n\n\n, • Adults who are employed and have their employer’s co-funding support to progress within the company.\n, • Learners who are self-employed and looking to improve financial management within their business.\n, • Learners who are recently unemployed (for less than 12 months) or returning to work after a break and are looking to get started with an entry-level job in a new sector.\nWhat You Will Learn\n Throughout this 12-week programme, you will cover core accountancy skills aligned with industry standards, including: \n\n • Understanding key bookkeeping principles, including double entry accounting, journals, ledgers and reconciliations\n, • Recording financial transactions accurately and maintaining compliant records\n, • Creating profit and loss statements, balance sheets and VAT returns\n, • Managing period-end processes and reconciliations\n, • Handling stock control, invoicing, payments and receipts\n, • Using Sage Cloud Accounts to record transactions, generate financial reports and analyse business performance\n, • Understanding compliance and financial accuracy within professional finance environments\n\n A significant focus of the course is hands-on experience with Sage Cloud Accounts, ensuring you are confident and competent using industry-recognised accounting software. Assessment\n To ensure learners gain both theoretical and practical skills, the Bootcamp includes: \n\n • Sage Certification Exams – You will complete four Sage exams throughout the programme, earning recognised certifications.\n, • Continuous Assessment – Practical activities mirroring real accountant tasks.\n, • Feedback & Reflection – Ongoing tutor feedback, discussions and structured learning reviews.\n\n Eligibility & Requirements Criteria \n Learners must meet all of the below criteria to take part in the Bootcamp. \n\n • You must be 19 or over.\n, • You must be a resident Norfolk or Suffolk areas.\n, • You must be a British Citizen or have been living in England for 3 years for purposes other than study (you will need to provide residency eligibility as soon as enrolment call).\n, • You must not have completed your chosen course previously as refresher courses will not be funded.\n, • You must not already be on an apprenticeship or other qualification.\n, • You must not have already completed a Bootcamp within the last year.\n, • Must have use of a laptop/computer with a stable internet connection and use of Zoom/Teams throughout your Bootcamp with a working microphone and video camera. Chromebooks, tablets and phones are not suitable to undertaking live online sessions.\n, • For Bootcamps relating to the study of Microsoft Office and other relevant software, you must have the software installed and in working order throughout the duration of the Bootcamp.\n, • You must be available to start this course during the week of 11th May - Start date will be confirmed.\n\n Because our Skills Bootcamps are of Level 3 standard in England, you will be expected to have some existing knowledge and skills within the subject area or job role that you are applying for. \n You Must Also Have: \n\n • A familiarity with applied use of Microsoft Office Suite of programmes.\n, • Minimum level 1 functional skills ability in Maths and English.\n, • Pass an entry interview.\n, • Must be looking to actively search for a job immediately after graduating.\n, • This is a fully online course, meaning all materials and coursework are completed online. However, you must be available to attend a full-day live online session each week at a scheduled time.\n\n By the end of this programme, you will have developed a strong foundation in accountancy and bookkeeping, gaining practical experience with Sage accounting software and real-world financial processes. You will be equipped to support finance teams, manage accounts accurately, and contribute confidently within professional environments. \n You will also secure a job interview with a relevant employer upon successful completion. \n You will gain hands-on experience using Sage Cloud Accounts and applying accounting principles in practical business scenarios, helping you stand out in interviews. Can I Get a Certificate for This Course?\n Yes. Learners have the opportunity to complete Sage Accounting certifications during the course, and all learners who successfully complete the Bootcamp will receive a Cenit College completion certificate and digital achievement badge. \n Alongside this, the programme develops practical digital accounting skills using Sage and Excel across bookkeeping, reconciliations and financial reporting. We also provide guidance on next steps, including further Sage qualifications and progression routes into professional accountancy study.

Our mission is to help dental and veterinary clinics make recurring payments as simple as paying by card. We want to make memberships (Plans) and patient finance seamless by ‘combining’ workflows with cards and tapping existing patient data. There are two exciting trends affecting the primary care sector right now. • We believe all businesses are becoming internet businesses. Many clinics now actively ‘push’ online bookings and explore the benefits to handle phone calls with AI agents 24/7., • We believe all revenue is moving towards monthly payments. People pay for more and more ‘stuff’ with a subscription, from cars to music. Dentists and vets are well positioned to benefit due to the strong, recurring relationships with patients. Today, we support over 5,000 dental practices across the UK. 100 more join our platform every month. Tabeo is the dominant market leader for patient finance and seeks to be the same for plans in 3 years. This exciting new, agentic AI solution will complement our existing payment products. Tabeo is profitable. We seek to grow revenue by 50-60% per year and top £30 million per year in 2028. We believe in a remote first approach to work and equip teams with perks and tools so they can thrive. However, we all come together 2x per year for our amazing ‘Team Weeks’. We previously met in Dubai, Lisbon, London and Athens. Next is a surprise! About the role: As we are expanding rapidly and internationally, our ambition is to continue offering real-time support to all our customers. To help us in this ambitious mission, we are looking at reinforcing the Team by bringing on-board a caring, passionate and ambitious Customer Support Associate to join our Finance & Cards pod. This role ensures timely ticket resolution, excellent customer communication, and accurate processing of refunds and finance queries. It also requires strong technical troubleshooting, ownership of core processes, and effective escalation of complex issues or recurring product bugs. Responsibilities: Ticket Handling & SLAs • Handle simple loan-related queries (e.g., loan status, repayment schedules, payment dates)., • Triage refund requests accurately and escalate unclear or atypical cases., • Meet SLA expectations consistently for low-complexity finance tickets. Customer Satisfaction & Communication • Reassure patients about refund timelines, progress, and next steps., • Communicate with empathy in decline scenarios or when delivering difficult updates., • Escalate sensitive or regulatory complaints immediately., • Write clear and concise responses for straightforward finance queries. Product Knowledge & Tools • Understand the difference between Prime and Near-Prime financing flows., • Demonstrate basic knowledge of key finance terms (APR, repayment schedules, soft vs. hard searches)., • Navigate internal tools confidently and follow documented processes with minimal support. Process Ownership & Escalation • Track refund requests end-to-end and keep ticket notes clear and up to date., • Recognise when cases require FCA or compliance review and escalate promptly., • Document all refund actions accurately to support reconciliation., • Flag discrepancies when processes deviate from the documented flow., • 2+ years of prior experience in a customer support role, ideally at a fintech, • Experience with HubSpot or similar CRM/ticketing systems to manage cases efficiently and maintain accurate records., • Comfortable handling both outbound and inbound customer calls and queries, • Excellent communication and writing skills, • Ability to engage with customers in any situation, • Highly organised, meticulous and able to work on multiple projects simultaneously Competitive salary £2,000 per annual CPD package to be used at your discretion Full kit for home office Health insurance and life assurance (including dental and optical) for UK staff Company trips 24 days holiday annually, plus a day off on your birthday Extended parental leave Contributing pension scheme for UK staff We seek a fully remote candidate from the UK or anywhere GMT +/- 1.

About Us_ is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! We’re seeking a proactive and driven Customer Success Manager (CSM) Arabic Speaker to join our EMEA-focused team. In this role, you’ll be instrumental in ensuring the success of deployments, fostering long-term client relationships, and expanding Canary's presence within the Mid-Market and SMB accounts across EMEA. As a CSM, you’ll collaborate closely with the Customer Success, Sales, and Product teams to support client success and growth while contributing to Canary's strategic goals for the region. Your efforts will directly influence the company’s expansion and establish you as a key player in shaping the future of hospitality technology in EMEA. • Product Expertise: Deeply understand Canary’s products, both current and future, to effectively communicate their value and impact to clients, • Client Onboarding: Lead all aspects of the onboarding process, including collecting client requirements, conducting webinars, and completing initial account setup to ensure a smooth and efficient start, • Drive Customer Value: Partner with clients to understand their goals, demonstrate how Canary’s solutions address their needs, and minimize time-to-value, • Relationship Management: Build and maintain strong relationships with key stakeholders, identifying pain points and opportunities for growth. Collaborate with Sales to close expansion opportunities and communicate client feedback to inform the product roadmap, • Portfolio Growth: Own a book of business and proactively identify growth opportunities, partnering with Sales to expand the book of business, • Strategic Insight: Act as a trusted advisor, identifying and resolving client challenges while ensuring alignment with Canary’s goals, • Native Arabic Speaker, • Bachelor’s degree, • 3–5 years of Customer Success experience in a SaaS environment, • Proven track record of onboarding clients through complex technical challenges, • Experience managing accounts with annual contract values between $20K–$100K, • Strong organizational and time-management skills to effectively manage a large portfolio of Mid-Market accounts, • Exceptional communication abilities, capable of building trust and rapport with diverse stakeholders, • Analytical mindset to assess client needs and develop scalable processes, • Collaborative nature, adept at working with cross-functional teams including Product, Marketing, Sales, and Operations, • Confidence, charisma, and the ability to seize opportunities to drive growth and success, • Proficiency with technology and adaptability to dynamic environments, • Familiarity with hospitality technology is a plusWe also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits: Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off. Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals. Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization. Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city! Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay. Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

As a Partner Account Manager at TP-Link, you will be at the forefront of driving growth across our B2B portfolio, with a strong focus on Omada (SDN & Cloud Networking) and Vigi (Surveillance Solutions). You will recruit, develop, and manage high-performing channel partners, enabling them to deliver managed services, cloud-based solutions, and value-added offerings to end customers. You are a strategic thinker with a hunter mentality, passionate about winning, and skilled in building long-term, trust-based relationships. • Partner Acquisition & Enablement: Identify, recruit, and onboard new channel partners with a focus on those offering managed services and cloud-based business models. Drive partner activation and performance through structured onboarding and enablement programs., • Value-Added Selling: Promote TP-Link’s B2B solutions through consultative, value-based selling. Equip partners to deliver tailored solutions that address customer pain points and deliver measurable business outcomes., • Sales & Technical Enablement: Collaborate with engineering and product teams to deliver impactful sales and technical training. Ensure partners are fully equipped to position, sell, and support TP-Link’s Omada and Vigi solutions., • Business Planning & Execution: Co-develop strategic business plans with key partners, including revenue targets, marketing activities, and joint go-to-market initiatives. Track execution and optimize for growth., • Customer Engagement: Support partners in customer-facing engagements, helping to shape solution architecture and ensure customer satisfaction. Build strong relationships with key end-customers to drive loyalty and retention., • Cross-Functional Collaboration: Work closely with Systems Engineering, Business Development, Inside Sales, and Marketing to align on strategy, share insights, and drive coordinated execution., • Portfolio & Market Alignment: Provide feedback to the product and portfolio teams to ensure offerings align with market needs. Influence roadmap decisions based on partner and customer insights., • Marketing & Demand Generation: Partner with marketing to plan and execute campaigns, events, and digital initiatives that generate leads and build brand awareness in the B2B space., • Performance Management: Own key business routines including forecasting, QBRs, MDF planning, and channel rebate tracking. Use data to drive accountability and continuous improvement., • Market Intelligence: Stay ahead of industry trends, competitor moves, and emerging technologies. Use insights to refine strategy and uncover new opportunities., • Minimum 6 years of experience in channel sales, partner management, or territory development in the networking, IT, or security sectors., • Proven success in partner acquisition, value-based selling, and cloud/managed services go-to-market strategies., • Strong understanding of networking technologies (LAN, WAN, Wi-Fi, SDN, IP surveillance) and cloud-managed platforms., • Exceptional communication and presentation skills, with the ability to influence both technical and executive audiences., • Highly motivated self-starter with a hunter mindset and a passion for winning in competitive markets., • Strong organizational skills and ability to manage multiple priorities in a fast-paced environment., • Willingness to travel as needed; valid driver’s license required., • German and English language skills on C1 level both written and verbal., • An independent role with own responsibilities in an innovative, and market-leading international company., • A friendly and motivated team, great opportunities to develop yourself with the company., • An unlimited and home-office based employment contract (within our target region of south Germany)., • An attractive salary with target-related OTE bonus., • A company car also for private usage, • 28-31 annual holidays., • Company pension scheme (betriebliche Altersvorsorge)., • Good incentive plan including monthly food voucher, voucher for birthday, presents for on- and offboarding, marriage, childbirth, company anniversary, International Women’s Day, and so on., • Employee referral award., • Regular team events (monthly tea time, quarterly team building, Christmas party, etc.)., • Ergonomic office chairs and height-adjustable workplaces., • Modern office with free parking places., • Free drinks and good tea and coffee., • Employee discounts on our wide range of our products.

Salary: £25,000 per annum (£25,500 on probation pass) Role type: Permanent Location: Remote First with requirement to attend an office day in Peterborough once a month Reports to: Repairs Manager, Operations About Hometree Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, we are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption. We operate across three dynamic divisions: Financial Services: Here, you'll contribute to offering flexible financing options that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades. Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting-edge, sustainable energy solutions necessary for reaching net-zero emissions. Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home. At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs. Key Achievements 🏆 £85m+ Capital Raised - We’ve raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs 🏆 6 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and installations energy services (GreenGenUK, Geowarmth, The Little Green Energy Company and IMS) 🏆 100k Homes Covered - We cover over one hundred thousand homes across the UK 🏆 280+ Employees - We have over 280 passionate employees transforming the industry across the Group, one home at a time The Role We’re looking for organised, proactive individuals who thrive in a fast-paced, evolving environment. The Repairs Team is central to our operations, managing customer repair requests across heating, plumbing, electrics, and appliances. Acting as the key link between customers, engineers, and suppliers, you’ll ensure issues are resolved efficiently and cost-effectively. While we work remotely, you’ll need to be based in or near Peterborough to attend monthly in-person team meetings. Shift patterns available Full time (37.5 hrs) 7.5 hour shifts on rotation, with working hours between 8:00-19:30 (including 1 full weekend in 3-4 on rotation). Responsibilities: Scheduling: Schedule appointments for engineers to attend customers’ properties to evaluate and resolve problems, liaising with both engineers and customers to find a suitable time. Inbound Calls: Take inbound calls from engineers on-site to assist them with their queries and provide live support. You might be required to take customer calls depending on the demand and the business requirements. Cost control process: Work through the cost control process with engineers, ensuring that repairs are completed efficiently and economically. Appointment scheduling: Check appointments are taking place as scheduled, and where they are not, update the customer and reschedule at the earliest opportunity. Assess engineer reports following the completion of a visit to determine next steps. Ordering: Order parts when needed, scheduling subsequent engineer visits where necessary to complete a fix. Outbound Calls: Make outbound calls to keep customers informed as to the status of their claim through each step until it has been resolved to their satisfaction, and communicate claim rejections to customers, explaining the reasons and exploring alternative solutions if applicable. Support: Support other operations teams when they reach out to get more information on repairs or claims. Collaboration: Work with our Network team to keep them informed about our engineers’ needs and requests and work with our Tech and Product teams to improve existing processes and tools and improve the automation of our processes. What we’re looking for Our ideal colleague will exhibit all of the following attributes: Experience: 12+ months working in a fast-paced Operations team with high volumes and multiple systems. Organisation: Highly organised and able to prioritise operational tasks for the best customer output. Initiative: A self-starter with a customer-centric mindset who gets a kick from resolving customers' problems. Decision-making: Confidence in making decisions and clearly communicating the reasoning and process behind the outcome. Discipline: Disciplined and organised with a keen eye for detail and an ownership mindset, ensuring no stone is left unturned in delivering great service. Multitasking: Enjoy multitasking and comfortable switching between calls, emails, systems, and tasks. Interpersonal skills: Strong interpersonal skills with an engaging and empathetic manner when communicating on the phone, in person, or in writing. Resilience: Resilient and able to handle difficult situations calmly and assuredly with customers over the phone, working to find the best outcome. Team player: Positive attitude, enjoys working collaboratively to resolve issues, and stays calm and focused on resolving the issue for customers and engineers. Extra Credit: Similar experience in insurance, maintenance and repairs company Our Recruitment Process: Please amend the below to the interview process you have for this role. Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins) Skills-Based Interview: Engage in a detailed discussion about your past experiences with our Repairs Manager (1 hr) Final Interview: Final interview with a member of senior management or our senior leadership team (30mins) We have an ever expanding list of benefits that currently includes: 33 days holiday inclusive of bank holidays pro rata plus your an extra day for your birthday Flexible remote working - with requirement to attend our Peterborough office on a monthly basis Free boiler & home emergency cover with Hometree plus 40% discount for friends & family Discounted gym membership across over 100 UK gyms (independent and chains) and free fitness, wellness and nutrition apps. £300 Home office allowance Support for your mental health and wellbeing via _ Menopause support from _, including friends & family access Cycle to work scheme Regular team socials including Summer and Winter parties. FCA Code of Conduct At Hometree, we prioritise ethical conduct and regulatory compliance. As a regulated financial services organisation, we operate under the strict guidelines and regulations set forth by the Financial Conduct Authority (FCA). We are committed to maintaining the highest standards of integrity and professionalism in all aspects of our business. As a prospective member of our team, you will be expected to fully embrace and adhere to the FCA Code of Conduct obligations. These obligations are designed to ensure the fair treatment of customers, the preservation of market integrity, and the promotion of healthy competition within the financial services industry. Equal Opportunity Employer At Hometree, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work. We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between.

Our mission is to help dental and veterinary clinics make recurring payments as simple as paying by card. We want to make memberships (Plans) and patient finance seamless by ‘combining’ workflows with cards and tapping existing patient data. There are two exciting trends affecting the primary care sector right now. • We believe all businesses are becoming internet businesses. Many clinics now actively ‘push’ online bookings and explore the benefits to handle phone calls with AI agents 24/7., • We believe all revenue is moving towards monthly payments. People pay for more and more ‘stuff’ with a subscription, from cars to music. Dentists and vets are well positioned to benefit due to the strong, recurring relationships with patients. Today, we support over 5,000 dental practices across the UK. 100 more join our platform every month. Tabeo is the dominant market leader for patient finance and seeks to be the same for plans in 3 years. Tabeo is profitable. We seek to grow revenue by 50-60% per year and top £30 million per year in 2028. We believe in a remote first approach to work and equip teams with perks and tools so they can thrive. However, we all come together 2x per year for our amazing ‘Team Weeks’. We previously met in Dubai, Lisbon, London and Athens. Next is a surprise! About the role: We’re looking for an experienced backend engineer to join us! We currently have two cross-functional product teams. We’re ambitious, and have many interesting strategic and technical challenges ahead of us, including: • Working towards our multi-product strategy as we scale our newest product,_, • Expanding our target audience to include other primary healthcare providers (like vets and hearing specialists) and other regions/countries Our legacy system has supported us for 8 years and enabled us to reach >10k dentists and create a sustainable, profitable business as we rapidly scale further. You should expect to play a key role in our engineering team: We typically use the following tools and technologies: • Go to write our application code, • Google Cloud and AWS for infrastructure, • Confluent Kafka for our events handling, • Serverless technologies in AWS e.g. API GW, Lambda, EventBridge, DynamoDB, Docker for our new infrastructure, • Postgres for our databases, • Our frontend uses Javascript and TypeScript and is hosted on Vercel Our interview process includes: You’ll start by having an initial call with our recruiter. From there, the process has three main stages: • A take home task (should take no more than 2 hours) or provide a sample from a public github we can discuss, • A technical interview with our engineering team, • A behavioural interview with our product team If we extend you an offer, we’ll also arrange for you to meet Paul, our CEO, where you can ask any outstanding questions you have about Tabeo. You should apply if: • You have strong experience working on a Go backend of a technology product, particularly if you’ve worked with Go or in fintech before, • You’re comfortable working with a DevOps mentality of “you build it, you run it”, • You have a product mindset: you care about customer outcomes and you want to make data-informed decisions, • You’re comfortable leading on projects that are large in scope, ambiguous, or not well defined, • You’re the kind of person that cares about their team, and works to continuously improve culture, processes and communication. Competitive salary Employee share options £2,000 per annual CPD package to be used at your discretion Full kit for home office Health insurance and life assurance (including dental and optical) for UK staff Company trips 24 days holiday annually, plus a day off on your birthday Extended parental leave Contributing pension scheme for UK staff We seek a fully remote candidate from the UK or anywhere GMT +/- 3