Assistant Manager
17 days ago
Kingston upon Thames
Job Title: Assistant Manager
Location: Pop Playrooms
Job Type: Full-time Overview:
Pop Playrooms is an exciting and vibrant hospitality & leisure concept, built around our ideology that nothing brings people together like music and play!
We’re expanding our team and we want ‘Pop’ People. Energetic, sociable, competitive, self-directed, imaginative and guest-focused. Our kind of person is the best version of you, idiosyncrasies and quirks included!
The successful candidate will be responsible for overseeing the daily operations of our venue. The Assistant Manager will play a crucial role in ensuring the facility operates smoothly, creating a safe and enjoyable environment for our customers, while maintaining high standards of customer service and staff performance. This role involves hands-on management, mentoring junior team members, and ensuring compliance with safety and operational guidelines.
Key Responsibilities: - Operational Support: General day-to-day management of Pop Playrooms, including staffing, inventory control, and financial oversight. Act as Duty Manager during key shifts, ensuring all activities align with company standards. - Customer Service: Ensure that all guests, have an exceptional experience at Pop Playrooms. Address any customer concerns or issues promptly and professionally, and work to implement strategies that enhance guest satisfaction and repeat visits. - Staff Management: Supervise and mentor junior team members and supervisors, ensuring they are well-trained and motivated to deliver high-quality service. Oversee staff scheduling and deployment to maintain optimal coverage, especially during peak times. - Event Coordination: Collaborate with the Events Coordinator to plan and execute birthday parties, themed events, and venue hires. Ensure these events are well-organized, safe, and enjoyable for all participants. - Safety and Compliance: Ensure we comply with all safety regulations and standards, including child safety, health and safety, and licensing laws. Oversee the completion of safety checks and Due Diligence records, taking action to address any issues or hazards. - Financial Oversight: Managing budgets, monitoring financial performance, and implementing cost-control measures. Assist with inventory management and ordering processes, ensuring supplies and materials are stocked appropriately for daily operations and special events. - Health & Safety: Promote a strong culture of safety within Pop Playrooms, ensuring that all areas are hazard-free and that staff are trained in emergency procedures, including first aid and fire safety. Respond promptly to any accidents or incidents, ensuring proper documentation and follow-up. - Leadership: Act as a positive role model for the team, fostering a collaborative and supportive work environment. Take ownership of the venue’s operation in the General Manager’s absence, ensuring a seamless continuation of service and safety standards. - Facility Maintenance: Regularly inspect the play areas, equipment, and overall facility to ensure everything is clean, safe, and in good working order. Coordinate any necessary repairs or maintenance tasks to minimize downtime and maintain the quality of the play experience. - Training and Development: Engage in ongoing training and development for both yourself and the team. Provide feedback to senior management on training needs and assist in the professional growth of team members, ensuring they are equipped to deliver exceptional service. Qualifications / Experience: - Proven experience as an Assistant Manager or in a supervisory role within a family entertainment center, leisure/hospitality venue, or similar environment. - Strong leadership and people management skills, with the ability to inspire and motivate a diverse team. - Excellent organizational and problem-solving abilities, with the capacity to make quick, effective decisions in a dynamic environment. - A thorough understanding of child safety, health and safety regulations, and relevant industry standards. - Exceptional customer service skills, with the ability to interact positively with children and their families. - Financial management experience, including budgeting and inventory control. - Flexibility to work evenings, weekends, and holidays as required.
