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Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation. Summary The Business Development Manager for Marken is responsible for building up their defined territory and/or defined accounts by supporting and growing existing and new client relationships. Meeting these objectives includes the identification of potential accounts and opportunities, the formulation of specific account strategies, and the implementation of tactics that primarily result in new sales while building long-term productive customer-supplier relations. This position provides timely reports on activities, expenses, operations and forecast data for assessment of progress on meeting objectives. This position confers with other Marken Departments as well as Markens senior management to discuss quotations, project management and scheduling activities. Essential Duties And Responsibilities • Meet or exceed goals for assigned accounts, territory or area., • Focus on growth of existing business and new customer sales by working to meet business goals set by management., • Build upon and maintain Marken’s existing customer base through Customer Service, frequent client interaction and technical expertise, • Lead and provide business support to client specific team(s) of Project Managers and Project Coordinators to ensure end-to-end customer satisfaction and accuracy of all jobs pertaining to clients’ accounts assigned., • Lead, develop and provide innovative services and technical solutions to clients, • Manage quote requests and client special requests, • Facilitate, track and communicate job win / loss ratios & pursuit metrics for all assigned accounts by using Marken internal systems, • Identify and recommend solutions to address client loss scenarios, • Monitor and communicate client pipelines to senior management, • Conduct market research and trend analysis reporting for all assigned and prospective accounts, • Coordinate client projects with Operations, • Share market information (trends, competitor information, etc) with Marketing and Senior Management, • Assist in managing audits & site visits, • Assist in addressing complaints with QA / CAPA, • Attend trade shows / exhibitions, workshops and seminars, • Arrange client visits, dinners, outings and quarterly Meetings, • Arrange and coordinate with appropriate parties, including Client Services and management staff as appropriate, company related travel to insure frequent client contact and visibility, • Apply Good Manufacturing Principles in all areas of responsibility., • Demonstrate and drive the Marken – Integrity, Intensity, Involvement and Innovation (The Four I’s).client contracts, CDA’s, MSA’s and Technical Agreements Basic Minimum Qualifications To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required. (List 3-5 key quantifiable skills or position requirements that the candidate must have to be considered for this position.) • Bachelor’s Degree, • 3+ Years Minimum Experience within the Logistics, Clinical Supply and or Pharmaceutical Industry, • Equivalent Life/Work Experience, • High Level of Business Acumen in both Administration and Business Strategies, • Familiarity with Printing Techniques, Equipment and Components, • Interpersonal Skills Surrounding Client Interactions / Problem Solving Abilities (Communications), • Organizational Skill Set to Include Time Management, • Proficiencies with MS Office / Adobe Products, • Demonstrate strong problem solving skills and exercises good judgment and appropriate discretion when reaching conclusions., • Familiarity with Customer Relationship Management Systems Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

The position: We are seeking a dynamic and experienced Account Manager to oversee the recruitment and management of a large, temporary workforce at our client site. You will be responsible for building and maintaining strong relationships with the client, managing a team of coordinators, ensuring smooth payroll operations, and delivering key performance indicators (KPIs) to meet customer expectations. The role demands a blend of customer service, operational management, and team leadership skills. Working Hours: Monday-Friday // 09:00-17:00 Salary: £35,000 Contract Type: Permanent Location: TW6 3AQ Role of an Account Manager: • Build and maintain strong, positive relationships with key client stakeholders., • Ensure high levels of client satisfaction by providing consistent, proactive communication and addressing any concerns promptly., • Act as the main point of contact between the client and the agency, ensuring client needs are understood and met., • Oversee daily workforce operations to ensure KPIs (e.g., attendance, quality, and productivity) are consistently met., • Track and report on performance metrics to senior management and the client, highlighting successes and areas for improvement., • Implement continuous improvement initiatives to optimise productivity and reduce attrition., • Ensure accurate and timely processing of payroll for temporary workers., • Manage compliance with relevant labour laws, including working time regulations,, • health and safety, and wage guidelines., • Address any payroll or compliance issues as they arise., • Proactively address any issues related to recruitment, performance, or client expectations., • Investigate and resolve any workplace incidents, complaints, or staffing concerns, ensuring minimal disruption to operations. As an Account Manager, you will need to have: • Proven experience in an account management or operations role, ideally within the recruitment or temporary staffing sector., • Experience working within the e-commerce or logistics sectors is desirable., • Strong leadership and team management skills, with the ability to motivate and guide a diverse team., • Excellent communication and interpersonal skills, with the ability to build strong client relationships., • Solid understanding of payroll and HR processes, along with knowledge of labour regulations., • Knowledge of recruitment technology and management software is desirable., • Strong analytical and reporting skills, with a focus on delivering results., • Ability to thrive in a fast-paced, high-volume environment. What we offer: • Generous Annual Leave: 25 days pa + Bank Holidays and you gain an extra day off for each year you stay with us (after 2 years), • Special Leave: Including Moving Day, Birthday, Wedding Day, and Volunteering Days, • Personal Leave: For Fertility or Cancer Treatment, Menopause, Gender Reassignment, Adoption and Time off for Dependents, • Enhanced Maternity & Paternity Pay to support your family journey, • Life Assurance Cover for peace of mind (after 1 year of service), • Medicash Health Plans to support your wellbeing (after 1 year of service), • Salary Sacrifice Pension Scheme with Penfold, to help secure your future, • Mental Health Support through our partner Therapy Chat, • Sabbatical Scheme to recharge and refocus, • Cycle to Work Scheme for an eco-friendly commute, • Impactful Work Environment where you’ll contribute to one of Europe’s fastest-growing start-ups What We’re About At Job&Talent, we're revolutionising the employment market globally. Our mission is simple and clear. We’re empowering the people who do essential work - from delivery drivers and warehouse workers, to cooks and cleaners - to get work and get paid on their terms. We match these people with companies we’ve verified through our powerful tech platform. Apps, AI, web-based tools, innovative matching solutions and more. We create seriously smart technology, made for humans, by humans. And the numbers show we're doing things right. 340,000 people got work with over 2,500 companies globally last year, with clients spanning industries from logistics to retail, hospitality and more. We generated €1.9 billion in revenue in 2022. And we’re grateful to our top tier investors at Atomico, Kinnevik and Softbank. We're headquartered in sunny Madrid, but we're a remote-first company operating in 10 countries across Europe, the United States and Latin America. But there’s a missing piece. You. Join our community If you’re looking for a company that values innovation, high standards and data, you’ve found it. We’re also good listeners, because everyone’s voice is heard at Job&Talent. These values help us make good decisions and keep momentum. That’s how we operate. Standard. When it comes to our people, we’re all uniquely different. And it’s that difference that makes us stronger. We encourage everyone to bring their true selves to work. Being real and empathic means we can build better products, services and workplaces for our workers and our clients. And dare we say it, we think that makes us all happier humans. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We are seeking a dedicated and experienced Client Care Manager to join an award- winning domiciliary care provider.This role is pivotal to the organisation and ensures the delivery of exceptional, person-centred care services to new and existing clients across a designated region.The Client Care Man

Entry Level Sales Assistant Immediate Starts Available - London Are you ready to kick-start a rewarding career? Do you want to break into a new, fast-paced field, even with no prior experience? Our client offers comprehensive training and the opportunity to gain invaluable professional experience! Based in Croydon, our client is a highly successful and rapidly expanding sales and marketing firm. They are looking for motivated and driven individuals to join their team and contribute to their ongoing residential and event-based campaigns. This dynamic role focuses on delivering exceptional brand representation and generating new customers through face-to-face interactions. This sales and customer service role will include the following aspects: • Customer Service, • Sales, • Marketing, • Promoting, • Face-to-Face Field Sales, • Teamwork Requirements for this sales and customer service assistant role includes: • A confident, outgoing, and bubbly personality., • A strong willingness to learn and progress within the company., • Excellent English communication skills (both verbal and written)., • Ability to commit to a full-time schedule (4-5 days a week)., • Important Note: This full-time role is not suitable for students currently enrolled in school, college, or university, including international students, due to the required weekly commitment. Benefits & Perks of Role: • Weekly Pay: Receive your earnings weekly, ensuring immediate earnings., • Commission & Incentives: Earn through a commission-based structure, supplemented by financial bonuses and incentives for hitting targets and high performance., • No Experience Required: Our client provides comprehensive training on client products and services, making this role accessible regardless of experience., • Opportunities for career advancement/progression., • Travel Opportunities. If you would like to kick-start your career in sales, marketing, or customer service, apply online now by clicking the 'Apply' button and completing the online job application process. Please ensure that you attach your up-to-date CV and contact details so the recruitment team can get in touch with you as soon as possible! No experience is needed in this full time equivalent, self employed, commission-based role as this company will provide full access to sales coaching. However, our client welcomes candidates with any previous work experience in the following roles: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, call centre, inbound call centre, marketing representative, outbound call centre, bar manager, hospitality, marketing assistant, front of house, direct marketing, sales assistant, canvassing, and any other customer service or sales role. The roles are based in Croydon. This role is not suitable for candidates still in education (school/College/University), or current international students. Due to availability, our client is seeking candidates that can work 5 full days per week. *Please note, by applying to this advert, you acknowledge our privacy policy applies and give consent for Blackwater Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying.

Job title: Associate Director: Accounts Reporting to: Director/ Regional Head Hours: Full time Mon-Fri 9am-5.30pm (37.5 hours per week) Location: Orpington / Sidcup or Sutton office Affinia is a leading, UK Top 50 Accountancy firm. Through successful acquisitions and organic growth, the firm has seen significant development within the last 18 months. Last October we launched our new brand ‘Affinia’ (___) which saw the coming together of LB Group and six other likeminded firms across the East & South East of England to form a combined challenger accounting, tax and business advisory firm. With a combined heritage spanning over 300 years, we have more than 400 accountancy professionals based in Stratford, Colchester, Chelmsford, Ipswich, Halstead, Harlow, Leigh on Sea, Orpington, Sidcup, and Sutton. We advise businesses, government and public sector organisations and individuals in the UK and internationally across seven principal practice groups: Accountancy & Advisory, Tax and Planning, Audit Services, Corporate Finance, Digital Solutions, Payroll and Financial Planning. We have invested continuously in technology and gained in-depth knowledge across a broad range of markets, growing through acquisitions and private investment. We offer an exceptional service to our clients, with access to our sector experts to develop the strategy that will help them reach their goals. We keep a finger on the industry pulse, so our clients receive the best short to medium and long-term advice. Purpose of the role: As an Associate Director within our expanding Accounts service line you will lead a high-value client portfolio, delivering strategic, compliant, and commercially successful services. You will act as a key advisor to clients, supporting business development efforts and identifying opportunities to add value. Internally, you will oversee and mentor Managers and Senior Managers, role model the firm’s values, and contribute to service line strategy, operational projects, and change initiatives. You’ll take ownership of process improvements, risk management, and cross-location collaboration, while supporting the Director or Service Line Head in achieving team and firm-wide objectives. You will be supported in your role with line management and leadership training as well as CPD access via Tolley’s, Croner-i, Mercia and LinkedIn Learning as required. Together with your line manager you will craft a development plan that sees you succeed in your role and plan for the next step should you wish to take it. Accountabilities: Client and Portfolio Leadership • Lead service delivery for a portfolio of high-value or technically complex clients, ensuring timely, high-quality, and compliant output., • Act as a trusted advisor to clients, providing strategic, commercially sound advice and proactively identifying opportunities to add value., • Maintain strong client relationships through regular contact, effective communication, and a deep understanding of client needs. Commercial and Financial Management • Monitor WIP, billing, and recovery rates across your portfolio, taking proactive action to maximise profitability and manage overruns or scope creep., • Meet targets for billable hours, utilisation, and portfolio profitability, ensuring jobs are delivered within agreed budgets and timeframes., • Contribute to fee discussions, service scoping, and pricing strategy in collaboration with Directors and Partners. Strategic and Operational Contribution • Contribute insights to the development of service line and group strategy, particularly in any areas of specialism or market knowledge., • Support Directors and Service Line Leaders (SLLs) on strategic initiatives and internal planning projects., • Take ownership of service line projects, driving outcomes that support operational efficiency, quality, or growth., • Stay informed on market trends, competitor activity, and emerging client needs to inform service line positioning. People Leadership and Culture • Provide ongoing guidance and structured development opportunities to junior team members, particularly Managers and Senior Managers., • Act as a role model for firm values and behaviours, fostering a culture of collaboration, accountability, and continuous improvement., • Conduct or support performance appraisals, 1:1s, and feedback processes to drive individual and team growth., • Champion diversity and inclusion within the team, promoting open, honest, and two-way communication across locations. Process Improvement and Change • Identify and lead process improvements that enhance service efficiency, quality, or client experience., • Support the adoption and implementation of new technology or systems, advocating for smarter ways of working., • Embrace and help deliver change projects within the service line or wider group. Risk Management and Compliance • Ensure all services are delivered in line with firm quality standards, ethical policies, and regulatory requirements., • Manage risks associated with client engagements, including reputational, legal, and compliance risks., • Proactively identify and escalate internal risk incidents or concerns in line with firm protocols. Business Development and External Profile • Support Directors and SLLs with business development activities including proposals, pitches, and client onboarding., • Identify and act on cross-selling or upselling opportunities within your client portfolio., • Represent the firm at industry events, networking opportunities, and speaking engagements, contributing to the firm's public profile. Professional skills/qualifications: • ACA, ACCA or equivalent qualification (fully qualified with significant post-qualification experience), • Typically 10+ years in practice with demonstrable experience managing large or complex clients, • Expert technical knowledge of UK GAAP (FRS 102), Companies Act, and tax principles, • Track record in commercial portfolio management, WIP/billing oversight, and client retention, • Strong leadership and coaching skills, including mentoring Managers and future leaders, • Strategic thinker with the ability to contribute to business planning and change initiatives, • High-level communication and interpersonal skills, with credibility to represent the firm. Core Benefits: At Affinia, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Alongside a flexible and inclusive work environment, we offer the following core benefits: • 27 days holiday (FTE) plus Bank Holidays (Sept-Aug)., • Auto enrolment Pension Scheme with True Potential, • Death in Service, • Professional membership support, • Paycare – claim money back for Dental / Optical / Professional Therapies, • Agile/Hybrid Working Policy, • Dress for your Diary Policy Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested. Affinia is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion, or belief, gender reassignment, marriage or civil partnership, pregnancy, or maternity, or sexual orientation. We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. About The Role The Client Success Manager is responsible for partnering with SMB customers to drive adoption of the SAP Concur platform and associated services, demonstrate value and deliver business outcomes. Ensuring consistently high levels of satisfaction and retention within the assigned client base is vital. The Client Success Manager will proactively contact clients on a regular basis to uncover opportunities for increased utilization and adoption as well as opportunities for upsell. Additionally, Client Success Managers will develop and maintain strong relationships with internal partners and clients to assist in identifying, prioritising and resolving any challenges or concerns. This position is structured as a primarily remote delivery model with a high-volume account base and moderate travel, including attending the SAP UK office in Feltham at least once per week. Responsibilities • Develop and maintain strong relationships within assigned client segment to ensure maximum satisfaction and retention levels., • Identify and execute business strategy for assigned client segment. Work cross-functionally to execute on individual client strategies. Identify opportunities for adding greater value., • Identify opportunities for additional ARR by proactively contacting clients on a regular basis and developing strong relationships with sales to strategically manage clients to leverage upsell opportunities., • Identify and implement specific strategies to increase utilization and adoption for overall client portfolio., • Develop qualified references by establishing credibility and responsiveness with assigned clients. Ensure clients receive appropriate acknowledgement for providing references., • Identify, prioritize and resolve client issues/concerns; coordinate with appropriate internal departments to provide response and/or solutions., • Identify and implement improvements to processes, documents, tools, reports, etc. to benefit team and internal/external clients., • Participate on cross-functional teams to discuss accounts and look for trends or commonalities. Ensure the best interests of both clients and Concur are being fairly and objectively represented., • Identify and execute business strategies that contribute to the success of the key metrics of the position – retention, upselling, increased utilization/adoption, contractual compliance and opportunities for expansion., • Other duties/special projects as assigned., • Be aware of, and comply with, all corporate policies. Education, Experience & Training Preferences • BA/BS degree or equivalent experience., • Minimum of 5 years’ experience in client service capacity with high level of interaction with internal/external clients and partners., • Software, finance or travel industry experience preferred. Critical Performance Competencies • Business Acumen/Strategic Business Perspective – demonstrates business/marketplace knowledge (policies, practices, trends, etc.), • Client Value Creation – demonstrates concern for meeting internal and external clients’ needs in a manner that provides satisfaction and excellent results for the client, • Influence – uses appropriate interpersonal styles and methods to influence internal and external clients, enhancing the financial success of SAP Concur, • Interpersonal – builds and maintains trusting relationships with associates and clients, • Change Management – initiates, manages or participates in the change process and energizes it on an ongoing basis, taking steps to remove barriers and accelerate its pace, • Energy/Drive – exhibits strong desire to achieve, • Personal/ Professional Effectiveness – demonstrates ability to be self-directed and self-motivated, • Intelligence – acquires understanding and absorbs new information rapidly, • Planning and Organising – optimises use of time and resources to achieve desired results, • Accountability – holds self and others accountable for results Job Specific Specialized Knowledge & Skills • Ability to analyse a situation, define key objectives, and recommend strategies and action plans, • General understanding of business, financial systems and organizational decision-making, • Strong written and verbal communication skills, including negotiation skills, • Demonstrated aptitude to assess and analyse issues/data and develop or implement appropriate plan to resolve, • Must possess a client-focused attitude with the ability to act as a client advocate when escalating and resolving issues, • Proven ability to engage and interact with internal teams to resolve client issues, • Planning and project management capabilities. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: . For SAP employees: Only permanent roles are eligible for the ___, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our ___. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 442842 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:

Job Purpose Our client, a well‑established mutual financial institution, is looking for several Customer Service Representatives to join their team. In this role, you’ll make sure mortgage, and savings accounts are managed smoothly while providing customers with clear, friendly, and efficient service Responsibilities • Stay informed: Keep up to date with all the products and services the Society and its related companies offer., • Help customers: Answer phone calls and online queries quickly and accurately, supporting both mortgage and savings customers., • Provide information (not advice): Explain products and services clearly, sticking to approved scripts where needed, and avoid giving financial advice., • Handle mortgage admin: Process tasks like completions, repayments, product transfers, lease extensions, property sales, letting requests, and customer account changes., • Support savings customers: Write letters, respond to account queries, and help with “lost account” searches., • Cashiering duties: Open and close savings accounts, update account details, and process deposits and withdrawals using the Society’s systems., • Update records: Manage changes to customer and account details, such as addresses or nominated bank accounts., • ISA transfers: Carry out transfers in and out according to procedures., • Registrations: Assist with customer registration processes., • Cross‑department support: Help other teams when needed, including Loans Underwriting and New Business. You may also cover cashiering at branch offices and work occasional Saturdays., • System testing: Test new products, systems, and statements., • Online accounts: Handle applications, security checks, updates, and secure messages., • Reports: Check daily, weekly, and monthly reports., • Meetings: Attend internal and external meetings as required., • Other tasks: Carry out any related duties requested by your manager. Skills & Experience • Strong organisational skills., • Clear communication skills (written, spoken, and listening) able to explain complex things simply., • Curious and eager to learn., • Flexible able to switch tasks quickly (e.g., take a call while working on admin)., • Problem‑solving mindset, logical, analytical, and solution‑focused., • High accuracy and attention to detail., • Quick to pick up new skills and concepts., • Confident with IT systems., • Team player., • Experience in a busy customer service role (preferred)., • Experience in financial services or a regulated environment (preferred).

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What You'll Build The 'Global Managing Partner' (MP) Global Account Chief Expert, is the worldwide General Manager and Executive Sponsor accountable for leading the end-to-end strategic customer engagement of a Platinum account, the top tier in the Strategic Customer segment. In this role, the Managing Partner leads the overall strategic and sustainable engagement with the customer and ecosystem, while pro-actively driving initiatives that increase the customer's commitment to and investment in joint business innovation, accelerating innovation adoption and business impact, resulting in growth in share of wallet, total revenues across SW, Services and Cloud to expected levels, and reference-ability. The Managing Partner develops the business and digital transformation strategy and leads the vision for, and leads the global account team - - embracing and modeling the best practices of Strategic Customer Engagement (SCE) including orchestrating multi-year jointly committed roadmap enabled by the four-panel model, annual account plan, with a joint governance created and executed by the Managing Partner and the customer's named SAP Executive Sponsor. The Managing Partner drives the total P&L business, building toward and delivering consistent, predictable and sustainable revenues while at the same time building a trusted relationship with CxO Line of Business, Geographical and IT Senior Executives at the customer and also ensuring short-term success. The Managing Partner is ultimately responsible for SAP's engagement at the account, coordinating and aligning strategy, planning and execution with all Senior stakeholders from SAP board areas and LoBs through detailed business planning. This includes orchestrating seamless alignment and integration between headquarters and client subsidiaries in planning and execution cycles to achieve business outcomes in keeping with SAP commitments. S/he consults and agrees on overall global (cross LOB), yearly Revenue and Profitability targets with MU head and Regional President. What You Bring • Run the Account as a business as GM and Executive Sponsor Leverage SAP Board Sponsor, other Executive Board members and select other senior leaders to ensure long-term business impact and growth. • Builds and develops a top performing matrixed, cross-functional Global Account team including partnering with their host LoB on identifying targets, assignments, and their own development plans., • Provides thought leadership and vision around SAP's Global/ Strategic Account strategy, linking plans and execution to the communicated Board strategies and goals and links those to customer objectives., • Reviews and consults on long-term technology and business strategy planning with account team across all board areas and with strategic partners (SI's, etc.), • Identifies areas for co-innovation and coordinates with cross- board area and functional unit management on co-innovation projects., • Acts as point of contact for board level escalations at customer Executive level when needed, • Works pro-actively and in close collaboration with DBS, P&I, BN&A and within GCO., • Develops long term c-level relationships, strong governance and ensure top-to-top partnerships are mapped appropriately., • Provides thought leadership to SAP - overall, industry, innovation areas, etc., • Actively mentors GADs and models SAP's leadership behaviors., • Makes decisions with fiduciary consideration and responsibility. Experience & Language Requirements • 20+ years of business experience in Sales or Consulting with complex business software / IT solutions, • 10+ years of deep industry/domain expertise > 10+ years of Large Account Management experience / leading account teams, • Strong knowledge of the complete SAP offering (including Service and Support), • Knowledge of financial, competitive, regulatory environment, • Experience with long term planning of resources, technology and account structure, • Several years as (Associate) Partner at System Integrator (e.g. AC) or, • Several years of Business Consulting Management or Value Engineering or, • Several years of large Account Management, • Proven C-suite influence and engagement, • Exceptional communication and presentation skills, • Business level English: Fluent Education Bachelor equivalent Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: . For SAP employees: Only permanent roles are eligible for the ___, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our ___. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 442472 | Work Area: Presales | Expected Travel: 0 - 30% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:

Equans is looking for a Soft FM Manager to join our team in The National Archives, Ruskin Avenue, TW9 4DU on a permanent basis. This is a full-time role working 40 hours per week. On offer is a salary of £35,000.00 - 42,000.00 depending to skills and experience and benefits package. Shift Times: Monday - Friday 08:00-17:00 What will you deliver? As a Soft FM Manager, you will be responsible for managing a range of soft services across the client estate, including Helpdesk, Porterage, Post, Waste, and Cleaning services. The postholder will maintain a detailed understanding of the site and its operational requirements, ensuring the smooth and efficient delivery of services. Acting as a key coordination point, the role involves daily liaison between internal teams, clients, management, and members of the public to support effective communication and service delivery. A core responsibility is to oversee all site activities with a strong focus on compliance, health and safety, and operational continuity, ensuring that the contractual requirement of 100% uptime is achieved. The role also includes accountability for maintaining adequate shift cover and manning levels to support uninterrupted operations What can we offer you? On offer is a competitive salary and benefits package, which includes; • 24 days annual leave (+ public holidays), • Life Cover equivalent to 1.5 times annual salary, • Employee discount shopping schemes on major brands and retailers, • Gym membership discounts, • Cycle to work scheme, • Holiday purchase scheme, • 2 corporate social responsibility days per year, • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes, • Attractive Employee Referral Rewards Scheme, • Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals., • 24/7 Employee Assistance Program and access to mental wellbeing app Who are we looking for? • Computer literate (experience using Microsoft Office), • Experience of working in facilities management, or hospitality with a focus on building user experience, • Able to communicate at all levels, • Knowledge of Health & Safety Legislation, • Able to carry out task related risk assessments, • Experience of supervising/managing a team, • Experience of managing processes such as investigations, grievances, disciplinaries, • Experience in a visitor experience context. Who are we? In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world. Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group. Our ambition At Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core values—Accountability, Respect, Team Spirit, and Service Focus. We take ownership, act with integrity, and set high standards. We listen, support, and care for one another. We collaborate and build trust to achieve shared goals, always striving to meet our customers' needs in a proactive and pragmatic way. These values shape our culture, strengthen our community, and inspire us to deliver excellence every day. What's next? If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Veterans & Reservists, WOMEN Together (representing women in Equans), Working Parents, and Young Professionals. For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.

Responsibilities Insurance Client Manager (Redhill) We are hiring! Are you a skilled Client Manager ready to lead and grow a portfolio of corporate clients? Are you looking to advance your career at a leading risk advisor and insurance broker? Aon’s Redhill Corporate team is growing and we want you on board! Why Aon? • Manage an established portfolio of large mid-market clients, • Grow your client relationships and help Aon to secure new business, • Be part of a collaborative, trusted team focused on success As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like as a Client Manager Step into a pivotal role as the primary contact for our valued corporate clients, delivering Aon’s comprehensive risk and insurance solutions. You’ll oversee a portfolio of large mid-market and multinational clients, working closely with our expert teams to provide tailored advice, bespoke insurance programmes and associated risk management and risk transfer services. • Managing and strengthening client relationships, becoming their trusted strategic advisor, • Working with clients in diverse sectors such as real estate, retail, health and social care and more, • Growing your portfolio’s revenue by identifying new business opportunities, • Understanding each client’s unique needs and delivering solutions with support from specialist teams, • Introducing Aon’s range of products and services to make a real difference to your clients’ businesses As part of one of Aon’s largest UK Commercial Risk offices, you’ll work across different areas of Aon, partnering with colleagues to bring the full breadth of our capabilities and solutions to our clients. You’ll collaborate with major UK and global clients across a wide range of industries, providing exposure to innovative products and solutions. We’re seeking an enthusiastic individual who is proactive, eager to contribute ideas, and committed to becoming an integral member of our team. You’ll be supported by an experienced leadership team committed to your success, ensuring you have the guidance and resources needed to thrive and progress. If you’re driven, relationship-focused, and eager to make a difference by helping clients succeed, we want to hear from you. Join us at this exciting time of expansion and kickstart your career as part of the Aon team! We’re looking for professionals with proven Client Management experience in the commercial insurance sector, ideally having managed a portfolio of large mid-market clients. As a Client Manager at Aon, you’ll be the primary point of contact for our clients, leveraging Aon’s extensive capabilities to address their needs and adapt to evolving risks. In this role, you’ll take ownership of delivering exceptional service by driving, coordinating, and managing all aspects of client support, working closely with dedicated service teams and specialist resources. • ACII or equivalent., • Proven experience in the insurance industry, with experience in client relationship management and the core lines of commercial risks is essential., • Experience managing large, corporate insurance risks is desirable., • Commercial understanding of business i.e. market forces, business drivers, market dynamics, competitors and risks, etc., • Prior experience with sales, fee setting, negotiation and influencing., • An effective communicator and presenter. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience. #LI-HYBRID

Our client a well known and establish Insurance and Wealth Investment Company are actively looking to hire a Finance Project Manager to join a busy project within their Finance Team. Looking for a seasoned Finance Project Manager. Have worked within the Financial Services or Insurance or for a large

Building Services Contract Manager. This is an excellent opportunity if you're looking to expand your experience as a Contract Manager within building services! Our client is looking for the right individual to invest within the long term, having work alongside a well experienced management team. Wi

• Would you like the opportunity to lead an essential service assisting around 3,000 older residents each year?, • Do you love working collaboratively in a busy vibrant environment? The Community Support team is Age UK Sutton's front door service, providing regulated Information & Advice to the residents of Sutton. The team support in excess of 3,000 people per year providing a mixture of light touch information provision through to long-term advice provision and casework. The service provides free, confidential and impartial information and advice to all older people and their families and carers. We work with older people to identify their own goals, set priorities and create a shared action plan whilst maintaining high levels of customer care. The Community Support Manager provides operational and supportive leadership for the team and has the opportunity to work on contract monitoring, strategic planning and development of the service. You will ensure all delivery requirements are met and to quality standards, be responsible for data management and embed and champion a person-centred approach where older people are suppported. We are looking for a supportive and engaged Manager who: • Has experience of delivering or managing services in a front-line setting or who shows clear potential to move into a management role, • Can work on their own initiative, monitoring and meeting targets and problem solving, • Can develop and deliver a client journey to ensure effctive and efficient service provision, and has the ability to build relationships with other organisations Full details about the role, including key responsibilities, can be found within the job pack. We encourage applicants to contact us for an informal chat to discuss the opportunity and working at Age UK Sutton. You will be able to view the job pack once you hit apply.

Data Services Team Lead / Manager Location: Epsom Salary: Competitive Team: 4 direct reports, with opportunity to grow Benefits Snapshot: Hybrid working (2 days office / 3 days remote) Private medical cover Excellent pension contributions and bonus scheme Car scheme for employees & family wellbeing support 25+ days holiday plus volunteering leave Onsite gym & other great facilities Flexible working and extensive training optionsWe're looking for a driven, hands-on Data Services Team Lead / Manager to guide a team of data engineers, oversee daily operations and deliver high-quality data solutions for a well-established local client. The ideal individual is someone who enjoys being technical whilst also inspiring and developing their team. This role would also be a great opportunity for a Data Engineer who has led projects and is ready to step into a leadership position. To be successful in this role, you will have excellent communication skills, a growth mindset and the ability to prioritise, adapt and collaborate across departments. Responsibilities: Lead day to day team activities and data projects. Manage ETL processes, reporting, dashboards, and data release cycles. Peer review solutions, resolve defects, and implement improvements. Shape the strategy of the data warehouse and data services. Collaborate with BI and technology teams to influence data direction.Skills & Attributes: Strong technical ba...

Commercial Gas ManagerPermanent - Full TimeSouth London£55,000pa - £60,000pa + Company Car Allowance + OTEAbout the Company My client are a rapidly expanding building maintenance company, delivering high-quality services to a wide range of Housing clients across the UK. With a reputation for reliability and professionalism, they are now seeking an experienced Commercial Gas Manager to join there gr... The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below. JBLK1_UKTJ

Building Services Contract Manager. This is an excellent opportunity if you're looking to expand your experience as a Contract Manager within building services! Our client is looking for the right individual to invest within the long term, having work alongside a well experienced management team.

You could be progressing your career at a successful MSP that provides a range of IT services for primary schools and other education providers in Surrey and the South West London. Client Account Manager (MSP Education) Chessington / WFH to £60k.

We're looking for a driven, hands-on Data Services Team Lead / Manager to guide a team of data engineers, oversee daily operations and deliver high-quality data solutions for a well-established local client. Data Services Team Lead / Manager. This role would also be a great opportunity for a Data En

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The purpose of this newly created role in the LAB Operations Team is to create a ‘great place to work’ for our London employees and visiting clients to our office. The London office is a flagship office in our LAB (London, Amsterdam, Brussels) system, being the largest office, and the focus needs to be on creating and maintaining a ‘hub’ and thriving center, not only for our London-based employees but also for visiting employees from Amsterdam and Brussels; a destination place to work. The Facilities & Operations Senior Manager will be responsible for leading the delivery and optimization of a portfolio of best-in-class services and facilities at the local level, that cater for local requirements, and ensure parity with other LAB offices, creating a high-quality experience for the system as whole and encouraging inter-LAB mobility. You will work closely both with the Office Leader for London and local HR & Operations leadership, to support the delivery of their local goals for the office environment, and employee experience, the LAB Operations Senior Director and the rest of the LAB Operations Leadership Team, to deliver LAB-wide projects and improvements for the benefit of all offices. *Your responsibilities will include: * • Lead and execute the delivery of all local services and facilities, including Reception, Catering, Cleaning, M&E, Logistics, • Oversee in-house teams, all London vendor contracts and on-site vendor teams, day-to-day, ensuring SLAs and KPIs are adhered to and the highest levels of service delivery, coaching where required to improve performance, • Continuously look to improve the local office environment, local services and facilities, and employee / visiting client experiences – work in partnership with the Director, Operational Excellence on local/LAB-wide operational improvements., • Exercise sound commercial judgment and effectively track and manage all services within agreed Opex budgets, also local Capex project budgets – liaising with and conducting regular budget reconciliation meetings with local and LAB-Finance teams where required., • HS&E lead and responsible person on-site (internal mandatory training, risk assessment, DSE’s, Accident and near miss investigation) as supported by H&S consultants and Compliance / Auditing., • Active member of the Incident Response Team, regularly updating IRT documentation and organizing the bi-annual table-top exercises, to ensure systems and processes are robust and well maintained., • Oversee the delivery of front of house / reception services to a high standard for all visitors and employees., • Execute the delivery of all events and meetings within the London office, including working closely with internal stakeholders, the building reception to ensure a seamless visitor journey for guests, and IT/AV to ensure a good experience of technology., • Develop and inspire a high performing team of local resources / vendor personnel and grow that capability, as required, either with BCG or vendor resources, to meet the demands of the site., • Define clear roles and responsibilities within the operations team ensuring accountability and ownership and good cross-team working, also partnership with other local BST teams, i.e., IT/AV and HR., • Participate in onboarding and induction of new joiners to BCG, completing office tours and presentations, • As a key member of the LAB Leadership Team, build strong relationships with your peers, contribute actively and with a positive mind-set to any LAB-wide activities, discussions and initiatives, to ensure their success., • Partner with your local Amsterdam and Brussels Workplace Operations Manager counterparts, to understand their needs and provide strategic Operations solutions across all LAB offices. • Ownership and delivery of business improvement projects and office programs, across London, i.e., business continuity planning, incident response, and contribution to large-scale office programs across LAB, when required, i.e., roll-out of new technologies across all 3 sites. • Effective tracking of key operational metrics related to London, i.e., local attendance, space utilization, etc. that affords local leadership a detailed view of their real estate investments; space utilization, employee behaviors, and allows for the aggregation of data to a LAB level for a management dashboard. What You'll Bring • 8+ years’ experience working in an operational / service delivery leadership role in-house in an organization, • Experience working in a fast-paced professional service firm environment, • Extensive technical knowledge in a range of building services disciplines across facilities or estate management, with experience of managing both in-house teams and out-sourced providers, • Extensive knowledge of HS&E obligations, and experience in all practical aspects of deploying HS&E compliance, • Good with data; ability to analyze and interpret both technical and financial information, • Excellent English skills (verbal and written communication), • Excellent communication and presentation skills; confident user of the Microsoft Office Suite, • Ability to influence senior stakeholders with reason and logic, • University degree preferred, • Event management and client-experience related projects preferred, • Given the nature of the role, a typical week will require four days in the office as a minimum. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do • Contribute to the promotion of the compliance function as a trusted advisor., • Support day-to-day tasks relating to compliance programs (e.g., compliance trainings roll out, setting up and preparing agendas for correspondence/meetings, drafting presentations, collaborating with other regional teams)., • Support Senior Management through the evaluation of complex clients and/or topics., • Track the local adaptation and implementation of risk mitigating measures (e.g., policies and processes)., • Consolidate risk reporting / mitigation measures., • Act as a key point of contact for local system staff across all compliance topics., • Provide advice on compliance queries or otherwise connecting staff to the most appropriate team to address their query., • Support with operational tasks related to compliance training and communication exercises., • Receive compliance related information from business stakeholders or from the Global Compliance team and collate this into timely reports., • Assist with compliance risk identification and compliance risk reporting., • Perform data validation and integrity checks on compliance datasets., • Support with bottom-up compliance risk identification exercises, including aggregating results and producing analysis and reports., • Assist project teams (as allocated by line manager) with a view to ensuring that compliance considerations are identified and recorded from inception to delivery. YOU’RE GOOD AT • Working in an international environment, • Project management, • Engaging with cross functional stakeholders, • Problem solving and analysis, with a demonstrable ability to operate with little oversight, • Working effectively in a fast-paced environment, with the ability to prioritize and balance competing, time-urgent demands, • Attention to detail, • Written and oral communication (English; additional languages will be considered favourably); active listening What You'll Bring • An academic degree in a relevant discipline. Advanced degree preferred, • 3-4 years’ experience in a compliance function or other risk management discipline such as audit, fraud examination, quality control, risk analysis within a financial/ banking institution, professional services, or consulting firm or international business (aerospace, transport, construction, pharmaceutical, healthcare etc.), • Preferably advanced knowledge of, Microsoft Office (Power point, Excel, Word), Trello, exposure to business intelligence tools: Tableau, Power BI Who You'll Work With You will be part of the EMESA Regional Compliance Team reporting to the EMESA Senior Director, and you may also be working with the Asia Pacific and/or North America Regional Compliance teams. This team sits within a network of regional Compliance teams which report into the Global Head of Compliance and Chief Risk Officer. In this role you will engage regularly with stakeholders and collaborators across the business: Managing Directors and Partners, Regional and System Risk and Compliance Nodes, Legal, Finance, Risk, and more. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Senior Manager – BCG Vantage on our Topic Activation path within BCG's Risk & Compliance (R&C) Practice Area (PA), you will deliver against client and commercial priorities for Non-Financial Risk Management ('Topic'). Part of the role is acting in a consulting capacity to case teams and the remainder managing assets, IP, tools and team processes. You will grow and deploy a team of experts to directly support client case work, content development and business build initiatives. You will drive the Intellectual Property (IP)/content agenda for your topic, including the building of technical tools, with support from internal information technology colleagues. You will be responsible for the team’s performance across all key performance indicators (case billability, quality, content creation, etc.). You will also be the team lead for the Request Management process; a workflow process that facilitates case teams' support from the R&C Vantage team, ensuring that there is a clear internal team process for task assignment, completion and recording. You will also be responsible for reviewing requests on a periodic basis to identify trends and insights that will influence team strategy. You will be the lead in the team to track the development of all IP across the team, having a clear IP development strategy, that is effectively managed, executed and results In delivery of the tools on case work by the responsible team members. The R&C PA helps clients to manage key risks strategically, to advance organizational resilience and establish a profound risk culture, by defining and transforming R&C operating models. We cover a diverse set of topics across financial and non-financial risks, and assist in enabling clients' strategy through technical enablement with the help of our deep expertise in risk modelling, analytics and digitization. As a Senior Manager – BCG Vantage, you will engage with case teams & clients based on your individual expertise and demonstrate differentiated impact and value-add to BCG clients and case teams. As a Non-Financial Risk Management expert, you will be familiar with risks that can significantly impact on an organisation’s resilience, reputation, and long-term value. You will be comfortable with, and able to flex between, the following risks: Strategic Risk (risks related to flawed strategies, geo-politics, security or poor decision-making), Operational Risk (failures in internal processes, systems, or human errors, including Third-Party & Outsourcing Risk (dependency on vendors and suppliers)) and Compliance & Regulatory Risk (breaches of laws, regulations, or internal policies). You will understand how risk management and compliance functions are organisied and the management information approach to report on risks to risk committees. You will be experienced in organisational risk management processes, including risk assessment methodologies, risk appetite and risk tolerance setting, Compliance monitoring, Issues Management, Corrective Action Plans, Controls design / testing and Key Risk Indicators. You will be technologically savvy, able to interface easily with technical teams and be familiar and inquisitive with all things Artificial Intelligence (AI) as it relates to risk management, including the build and use of AI tools in second line of defence functions and also the risk management of AI. Familiarity using risk management technical tools ('risk tech' and 'reg tech') is desirable. Previous experience supporting heavily regulated corporates through a period of regulatory scrutiny or transformation would also be valuable. • Leading problem solving and solutioning for clients and driving towards pragmatic solutions tailored to the business context, • Leading development and commercialization of knowledge and assets e.g. tools, including non-financial risk management frameworks, target operating models, and cost optimisation scenarios, • Engaging and communicating with senior stakeholders, demonstrating expert presence and credibility, • Leading projects in a highly effective manner, mobilizing the team to deliver on business priorities and commercial impact, • Acting as a highly effective coach and mentor, guiding team members to achieve goals efficiently and effectively an ambassador for the team and role model for team members, • Working in an ever changing and complex environment, and comfortable with ambiguity and navigating a fast-paced environment, • Staying current In your topic and forward thinking with regards to market trends, • Working autonomously, understanding nuances and hierarchies in the operating environment, • Innovating, ideating and taking a proactive approach; applying yourself to the task at hand, even if the task is not necessarily a direct responsibility of the role - a great team player What You'll Bring • Bachelor's degree (or equivalent) required, (advanced credentials preferred); namely a senior qualification in risk management such as the Level 5 - International Certificate in Enterprise Risk Management, the Certified Risk Professional designation and / or a Fellow of a Risk Management Institute (not exhaustive), • 5+ years consulting experience in non-financial risk management In financial services and one other sector required; candidates with consulting experience preferred, • In lieu of consulting experience, 7+ years minimum industry experience required; 10-12+ years of industry experience strongly preferred, • Tenures of at least 2 years in a second line function (ideally Operational Risk) or a 1.5 Line function ('in business risk and controls') focused on operational risk processes. Risk management experience in a number of corporate entities, • Specialization in relevant non-financial risk management in banking and at least one other sector, • Experience in coordinating, collecting and managing workflow processes, • Fluency in English; added extra if fluent in any or all of these: German, Spanish Italian, • Exceptional attention to detail. You ensure superior quality work output of yourself and others. You build trust and establish a reputation for thoroughness and integrity. You deliver strong people leadership, to provide a best in class team experience, • Outstanding interpersonal and communication skills to interact with, and manage internal and external stakeholders, while working in a global collaborative team environment, • Solid commercial acumen Who You'll Work With As a Senior Manager – BCG Vantage on our Topic Activation path, you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities to the service of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

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