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The Customer Success Lead focuses on both the strategic management of the account (20%) and concentrates on the tactical operations (80%) by working with the operations team to provide optimal services to the account. The CSL must be able to work effectively and efficiently with both the internal support team and external clients. The CSL acts as the liaison and primary contact for the operations team and escalates any issues to the Customer Success Manager (CSM) as necessary. Assist the CSM with building client relationships within the client enterprise including business development, identifying additional service opportunities and continuous process improvement. What you will do here: Program Management • Lead Planner / Meeting Owner on events or programs of significance to the customer’s business, • Create/Revise program budgets to ensure M&IW forecast is attained, • Track client and individual program budgets to ensure M&IW forecast is attained, • Meet with key stakeholders to review time spent on projects, • Running client audits with M&IW Controller, • Alert meeting owner of any anticipated account/program budget variances, • Identify financial opportunities in post program billing, • Participate in program operations turnovers, program briefings, and program debriefings to ensure account continuity, • Ensure on-going client satisfaction surveys, analyze data, and implement continuous improvement processes, • Responsible for document accuracy of operations team, • Responsible for final reconciliation accuracy and timeliness from planners, • Build pro-active relationships with high volume client meeting owners, • Lead various internal departments toward desired outcomes as specified in Service Level Agreement, • Plan meetings/events for the account as needed Account Management • Project Management with a consultative approach, • Responsible to implement the KPI/SLA Program for the Account, • Responsible for the strategic relationship for multiple decision makers, • Accountability for accuracy and timeliness of final reconciliation from planners, • Train planners on specific account processes, • Analyze/Improve operational systems and processes, • Develop and update all account forms and processes to meet client expectations, • Analyze/review time spent on projects vs. management fees for the account, • Qualify new meetings (as backup to the SAM), • Register new meetings into Cvent (as backup to the SAM), • Issue resolution with the meeting owners and escalation from the planners (as backup to the SAM), • Participate in program operations turnovers, program briefings, and program debriefings to ensure account continuity (as backup to the SAM), • Ensure on-going client satisfaction surveys, data integrity in Lanyon, and implement continuous improvement processes (as backup to the SAM), • Assist accounting in follow-up on past due invoices (as backup to the SAM), • Participate in applicable company and industry activities and events Business Development Responsibilities • Identify opportunities for new or expanded service offerings (including opportunities for M&IW strategic partners), • Up sell additional M&IW service opportunities, • Network with decision makers/management as appropriate, • Develop and maintain strong and highly ethical customer relationships, • Gain knowledge of competitors’ strengths and weaknesses Onsite Physical Activities (Non-Essential Functions) This position includes a set of nonessential physical activities associated with onsite event support. These activities are not fundamental to the core duties of the Customer Success Lead role but may be required during live event execution. While the essential functions of the position center on planning, coordination, communication, client management, and project leadership, certain onsite tasks involve physical activity that supports event operations and if unable to perform these physical activities the company needs to know. Physical activities include, but are not limited to the following: • Movement & Positioning: Frequent standing and walking are required, particularly during event setup and teardown, registration, and onsite administration. Extended periods on one’s feet are common throughout an event, often up to 4 hours without a rest break. A typical onsite day may last 8 to 14 hours, depending on client needs and agreements., • Sitting: Occasional sitting is required during planning meetings, travel to and from event sites, computer-based work, or registration duties., • Lifting and Carrying: Ability to lift, carry, push, or pull event materials, supplies, signage, or equipment weighing 25 to 40 pounds. Items over 25 pounds require assistance from another M&IW team member., • Reaching and Grasping: Event setup and breakdown may involve reaching overhead and handling tools or materials., • Bending/Kneeling/Crouching: Occasionally required during event setup and breakdown., • Repetitive Motions: Repeated hand and arm movements may occur during tasks such as preparing registration, arranging event spaces, or setting up displays., • Travel Requirements: Frequent travel to event sites, venues, and client locations, often involving overnight stays. This may include navigating airports, train stations, hotels, and conference centers., • Operating Vehicles: Occasional driving may be required to transport materials or travel to off-site event locations. This applies only to approved drivers with prior authorization from the Onsite Lead., • Working in Varying Environments: Events occur in diverse settings, including indoor venues (conference centers, hotels) and outdoor spaces. Fluctuating temperatures, weather conditions, crowded or noisy environments, and varying lighting levels may be encountered. What we expect: Details of these areas are shared during interviews and monthly reviews: • Cultural Excellence, • Role Expectations, • Emotional Intelligence What you will bring: • A minimum of four years of experience in the travel industry, specifically in managing meetings/events, • Knowledge of virtual and hybrid event options, • Experience with managing the lifecycle of a program, including final reconciliation, • Knowledge of Cvent preferred, • Must be able to travel 35% of the time, including Internationally, • Proximity to client headquarters office preferred, • Experience working in a virtual office environment, • Proven excellent oral and written communication skills in both internal and client-facing environments, • Demonstrated track record of successfully managing multiple projects simultaneously, • Ability to deliver creative outputs in a constricted timeline while maximizing available resources, • Able to provide clear, concise, effective, and professional communications with clients, peers, vendors, and department managers, • Wide range of computer skills:, • Proficient in Word, Excel, and Internet/social media, • Database management programs (proficient in Lanyon and Cvent), • Outlook (email and scheduling) What we provide: • Competitive salary, • Paid holidays, • Pension Scheme, • Accrued personal time off for vacation and sick leave, • Laptop, additional monitor, and mobile phone, • Global Giveback program for volunteer service, • Remote Office / Work from home Who we are: Meetings & Incentives Worldwide, Inc. is an Equal Opportunity Employer who prohibits discrimination and harassment of any kind and affords equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. Meetings & Incentives Worldwide, Inc. specializes in global event management with virtual, hybrid, and in‑person experiences of all shapes and sizes, as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil. GLOBAL HEADQUARTERS: 10520 7 Mile Road, P.O. Box 65, Caledonia, WI 53108 | Phone +1 262-835-3553 _ M&IW associates are located throughout the US, UK, Latin America and Asia Pacific Regions.

Senior Finance Manager - Kingston, Surrey - Hybrid - £90,000 \n Reporting to: CFO \n Salary: £80- 90,000 plus benefits \n We’re looking for an experienced, commercially minded Finance Manager to lead the day-to-day finance function across growing Group. This is a hands-on leadership role, ideal for someone who enjoys being close to the numbers while also developing people, improving processes and providing clear commercial insight to senior leadership. The ideal candidate will be a qualified Accountant with experience operating at a Finance Manager, Financial Controller or Head of Finance level. \n The Group is growing through both organic growth and acquisition. You’ll play a key role in bringing greater consistency, control and visibility across the business while supporting the Group’s continued growth. \n As the Head of Finance you will be responsible for: \n\n • Group reporting and month-end – leading the close, management accounts, consolidation and Board/investor reporting.\n\n\n, • Budgeting and forecasting – owning the annual budget and rolling P&L, balance sheet and cash forecasts.\n, • Cash and working capital – overseeing cash forecasting, collections, billing and working capital performance.\n, • Financial controls – strengthening policies, processes, approvals, balance-sheet controls and audit readiness.\n, • Commercial insight – helping the business understand revenue, margins, customer profitability, costs and cash generation.\n, • Finance team leadership – setting clear priorities, developing the team and building a high-performing, accountable finance function.\n, • Acquisition integration – bringing acquired businesses into consistent reporting, forecasting and control frameworks.\n, • Systems and process improvement – reducing manual work, improving data quality and helping implement a Group-wide finance platform.\n\n \n A key part of the role is giving the CFO confidence that routine finance is under control, that reporting is accurate and timely, and that any material issues are identified early with a clear explanation and recommended action. \n About you \n You’ll be a qualified accountant (ACA, ACCA or CIMA) with significant experience across management reporting, financial control and team leadership. \n \n You’ll ideally have: \n\n • Experience leading finance across multiple entities, including consolidation, budgeting, forecasting and audit.\n, • Strong commercial understanding and the ability to connect operational performance with financial outcomes.\n, • Experience producing clear Board, investor or lender reporting.\n, • Excellent financial modelling and accounting systems capability.\n, • A track record of improving controls and reporting without losing focus on the day-to-day.\n, • Experience developing and leading finance teams.\n, • The confidence to challenge senior stakeholders constructively and explain complex financial issues simply.\n, • A practical, organised and hands-on approach, with the judgement to know when to get into the detail and when to step back.\n\n \n Experience in a private equity-backed or acquisitive business would be advantageous. \n This is an opportunity to take a key leadership role in a growing, acquisitive Group, working closely with the CFO and senior leadership team. \n You’ll have real scope to shape the finance function, develop the team, improve systems and controls, and provide the insight needed to support the Group’s next phase of growth. \n If you’re a commercially focused finance leader who enjoys making things work better, we’d love to hear from you.

A fast growing, multi site healthcare services business is looking for a Financial Controller to join at an exciting stage of growth. The business has ambitious plans to scale significantly over the next few years and is looking for someone who can get on top of its systems and data, build strong relationships with operators across sites, and bring real commercial insight as the business expands into new locations. \n Responsibilities for the role: \n\n • Take ownership of monthly management accounts and ensure they are accurate and delivered on time\n, • Produce clear KPI and trading reports that give real insight into performance across sites\n, • Get on top of the current systems and data, bringing everything together so it can be trusted and used properly by the wider team\n, • Lead on data automation, systems implementation and process improvement projects, this is a meaningful piece of change that will touch several parts of the business\n, • Business partner with operators and partners across sites, helping them understand and act on their KPIs\n, • Support expansion plans with financial modelling, including assessing the impact of opening new sites near existing ones\n, • Manage one direct report along with an outsourced transactional finance team\n, • Support budgeting and forecasting, working closely with the wider team to keep everything aligned\n\n Requirements for the role: \n\n • ACA, ACCA or CIMA qualified\n, • Already operating at Financial Controller level, ideally with a route towards Head of Finance or FD in time\n, • Strong Excel skills, with genuine interest in automation, AI and systems projects\n, • Comfortable getting hands on with data and systems rather than just reviewing outputs\n, • Commercially minded, able to think beyond the numbers and work well with non finance stakeholders\n, • Experience in a multi site business is an advantage\n, • A confident communicator who builds trust quickly with partners and operators\n\n Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

We're looking for a Financial Controller to lead our transactional finance teams and take ownership of capital and fixed asset reporting. Reporting to the Director of Finance, you'll be part of the Senior Finance Management Team, with real scope to modernise processes, introduce automation and improve the quality of our financial service. \n Key responsibilities \n\n • Lead the accounts payable, accounts receivable and expenses teams, ensuring ledgers are reconciled and closed monthly to deadline\n, • Drive system and process improvement, including supplier automation, and act as finance system administrator\n, • Oversee balance sheet control accounts, banking and payments, maintain the risk register and act as a bank signatory\n, • Lead on capital: monitor funding, report actuals against budget, and manage the fixed asset register, depreciation and year-end schedule\n, • Work with Facilities to build a long-term capital replacement programme and forecasting model\n, • Support internal and external audit, and support the CFO on pension strategy and negotiations\n, • Deputise for the Director of Finance when required\n\n About you \n\n • Professional qualification, e.g. ACA / ACCA / CIMA, or equivalent\n, • Available on short notice given this is initially temporary\n, • Proven experience managing and developing a finance team\n, • Strong knowledge of financial controls, reconciliations, audit and balance sheet management\n, • Experience of leading change and implementing finance systems\n, • Excellent influencing skills, with the confidence to work with senior leaders, auditors and external bodies\n, • Resilient, practical and creative in your approach to problem solving\n\n Due to the high volume of applications we receive, only short listed applicants will be contacted in relation to this vacancy. We do however value your details and will retain them on file to enable our consultants to contact you should a suitable opportunity arise. \n Byron Recruitment Limited (BRL) trading as Byron Finance and Byron Technology operates as an Employment Agency and an Employment Business. BRL is committed to equal opportunity and diversity. Upon application to this vacancy you accept the Privacy Policy, Disclaimers and T&C's which you can read in full on our website. \n

Head of Finance - £110,000Reporting to: CFOHybridA rapidly growing, dynamic business based in Surrey are looking for an ambitious, commercially minded Head of Finance to lead their finance team. This is a hands-on leadership role, ideal for someone who enjoys being close to the numbers while also developing people, improving processes and providing clear commercial insight to senior leadership. The ideal candidate will be a qualified Accountant with experience operating at a Finance Manager, Financial Controller or Head of Finance level.The Group is growing through both organic growth and acquisition. Youll play a key role in bringing greater consistency, control and visibility across the business while supporting the Groups continued growth.As the Head of Finance you will be responsible for:Group reporting and month-end leading the close, management accounts, consolidation and Board/investor reporting.Budgeting and forecasting owning the annual budget and rolling P&L, balance sheet and cash forecasts.Cash and working capital overseeing cash forecasting, collections, billing and working capital performance.Financial controls strengthening policies, processes, approvals, balance-sheet controls and audit readiness.Commercial insight helping the business understand revenue, margins, customer profitability, costs and cash generation.Finance team leadership setting clear priorities, developing the team and building a high-performing, accountable finance function.Acquisition integration bringing acquired businesses into consistent reporting, forecasting and control frameworks.Systems and process improvement reducing manual work, improving data quality and helping implement a Group-wide finance platform.A key part of the role is giving the CFO confidence that routine finance is under control, that reporting is accurate and timely, and that any material issues are identified early with a clear explanation and recommended action.About youYoull be a qualified accountant (ACA, ACCA or CIMA) with significant experience across management reporting, financial control and team leadership.Youll ideally have:Experience leading finance across multiple entities, including consolidation, budgeting, forecasting and audit.Strong commercial understanding and the ability to connect operational performance with financial outcomes.Experience producing clear Board, investor or lender reporting.Excellent financial modelling and accounting systems capability.A track record of improving controls and reporting without losing focus on the day-to-day.Experience developing and leading finance teams.The confidence to challenge senior stakeholders constructively and explain complex financial issues simply.A practical, organised and hands-on approach, with the judgement to know when to get into the detail and when to step back.This is an opportunity to take a key leadership role in a growing, acquisitive Group, working closely with the CFO and senior leadership team.Youll have real scope to shape the finance function, develop the team, improve systems and controls, and provide the insight needed to support the Groups next phase of growth.TPBN1_UKTJ

Financial Accountant \n South London | 2x days per month in office | £50k–£52k | Permanent \n A Financial Accountant role with real ownership, international exposure and plenty of scope to shape how finance operates. \n This is a chance to step into a broad financial accounting role within a well-established purpose-led organisation, taking ownership of the balance sheet, statutory accounts and a range of group accounting activity. You’ll work closely with the Financial Controller and FP&A team, with the autonomy to get under the skin of the numbers, challenge what you see and make improvements rather than simply keeping things ticking over. \n The organisation operates across multiple entities and international markets, so there’s plenty of variety alongside the core accounting remit. It’s a particularly good fit for someone technically strong who also enjoys working with people outside finance and wants the scope to grow their responsibilities over time. \n What you’ll gain \n\n • Real ownership of a broad financial accounting remit\n, • International group exposure across multiple entities and markets\n, • Technical development across statutory and consolidated accounts\n, • Visibility beyond financial accounting, working closely with FP&A and the wider organisation\n, • Opportunity to improve systems, processes and reporting\n\n What you’ll do \n\n • Own balance sheet reconciliations and month-end accounting\n, • Prepare statutory accounts and supporting schedules\n, • Support audit, VAT, PAYE and intercompany accounting\n, • Contribute to actuals and cashflow forecasting\n, • Support group consolidation and international reporting\n, • Improve financial processes, systems and reporting\n\n What you’ll bring \n\n • Ideally a full accountancy qualification but those who are part-qualified or QBE with relevant experience will still be considered\n, • Strong financial accounting and balance sheet experience\n, • Experience with statutory accounts and audit\n, • Good understanding of VAT and intercompany accounting\n, • A confident communicator who can work independently, build relationships and challenge constructively\n\n Interested? \n If you’re looking for a Financial Accountant role that offers more breadth, ownership and opportunity to influence than a traditional financial accounting position, we’d be keen to hear from you. \n

Financial Controller \n Near Coulsdon \n Full Time / Monday to Friday \n Potential for flexible working hours \n Salary range: £38-42,000 (DOE) +benefits package (Pension, PMI, Bonus, 33 days holiday \n \n We're looking for an experienced, hands-on Financial Controller to join our client's business, work alongside the Directors and take ownership of day-to-day finances. \n We are targeting someone who is comfortable with finer details, keeping everything organised and, importantly, able to give a clear picture of how the business is performing financially. \n Key areas will include: \n\n • Financial Management and Reporting\n, • Xero & Bookkeeping / Ledger Management\n, • Sales Ledger, Invoicing & Credit Control\n, • VAT , Compliance & Corporate Governance\n, • Accounts Payable & Receivable\n\n You'll have: \n\n • AAT, ACCA, CIMA or equivalent qualifications/experience\n, • Previous experience as a Financial Controller, Bookkeeper, Management Accountant or similar.\n, • Strong bookkeeping and accounting knowledge.\n, • Good Excel skills and experience with Xero accounting software\n, • Excellent attention to detail.\n, • The ability to work independently and manage your own priorities.\n, • Good communication skills and the confidence to work directly with directors.\n, • A practical approach to resolving financial issues.\n, • Commercial awareness and an understanding of what the numbers mean for the wider business.\n\n \n \n \n Refer a friend and earn a retail voucher worth up to £500! \n Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. \n By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. \n Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. \n KW15872

In order to set you up for success as the Financial Controller at Wayve, we’re looking for the following skills and experience. Preparation of the Financial Statements for the Group (under FRS102).

NicolLane is seeking a qualified Accountant in Kingston upon Thames to lead day-to-day finance activities, manage month-end closes, and provide strategic financial input. This pivotal role supports the FD and COO in establishing financial controls and ensuring compliance with accounting policies. Jo

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Our client is a rapidly growing and entrepreneurial international consumer business headquartered in West London.The PE backed business has developed into a true international brand and is a genuinely very exciting company to work for.They have established a senior management team in the UK and this

Our client is a rapidly growing and entrepreneurial international consumer business headquartered in West London.The PE backed business has developed into a true international brand and is a genuinely very exciting company to work for.They have established a senior management team in the UK and this