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About us With 50 years of fire safety experience, we serve fire door installers and firestopping contractors across the UK through our vast portfolio of passive fire protection products from well-known and trusted brands The Role We’re looking for a bright, commercially minded individual to be the voice of FireSealsDirect — someone who genuinely enjoys talking to people, thrives in a fast-paced environment, and knows how to turn a conversation into an opportunity. This is a customer-facing sales and service role at the heart of our business. You’ll handle inbound enquiries from customers and prospects, follow up on outstanding quotes, and proactively reach out to lapsed accounts to win back business. You don’t need to be a hardcore salesperson, but you do need to be confident, helpful, and switched on enough to spot a commercial opportunity when it’s right in front of you. What You’ll Do Inbound Sales & Customer Service • Answer incoming sales and service calls from customers and prospects, providing a knowledgeable, friendly, and efficient first point of contact, • Handle email and webchat enquiries with the same level of professionalism and responsiveness, • Process sales orders accurately and promptly onto the ERP/CRM system, • Resolve customer queries, complaints, and after-sales issues in a positive and solution-focused manner, • Liaise with the operations team on stock availability and lead times to give customers accurate information, • Co-ordinate with the accounts team when customers have queries relating to invoicing or account status, • Identify and act on upselling and cross-selling opportunities naturally within conversations Outbound & Business Development • Follow up on outstanding quotes proactively to maximise conversion rates, • Reach out to lapsed customers to re-engage them, understand their needs, and win back business, • Identify growth opportunities within existing accounts and flag them to the wider sales team, • Conduct basic price negotiations with customers within agreed parameters, balancing competitiveness with margin, • Maintain an up-to-date and accurate CRM record of all customer interactions and pipeline activity Team & General • Contribute positively to team performance and a great team culture — good humour is actively encouraged, • Participate in regular product training to develop knowledge of our fire door and passive fire protection range, • Support broader sales and administrative activities as required by the business, • Ensure all enquiries are actioned by close of business on the day of receipt What we’re looking for Essential • A natural communicator — confident, friendly, and clear on the phone, • A genuine team player with a positive attitude, • Commercially minded: able to hold a basic price negotiation and spot an opportunity, • Resilient and proactive — comfortable picking up the phone and making outbound calls, • Well-organised with strong attention to detail and the ability to manage multiple tasks at once, • Competent with IT systems: Microsoft Excel, Outlook, and web-based platforms, • GCSE-level education or relevant work experience Desirable • Experience in a sales support, customer service, or inside sales role, • Familiarity with the construction, fire protection, or building products sector, • Knowledge of passive fire protection, fire doors, or related regulations, • Experience using an ERP or CRM system Benefits You’ll Enjoy • Generous Holiday Allowance, • Company Profit Share Scheme, • Employee Assistance Programme, • Free Fruit, • Career progression opportunities Why You’ll Love Working for Us • Competitive pay package with profit share opportunity, • Be part of a fast-paced, high-impact team delivering products that protect lives, • Collaborative, supportive environment with strong team culture, • Modern purpose-built office and warehouse, with free on-site parking, • Work in a role where every day you make a difference for our customers

Job Title: Painter & Decorator\nLocation: Caerphilly - UK Wide (Travel Required)\nSalary: up to £27,000 (DOE) + Benefits\nJob Type: Full-Time, Permanent\nDiversity & Inclusion: Our client is committed to building a diverse and inclusive workforce and particularly encourage applications from women, who are currently underrepresented in the trades.\n\nAbout the Client\n\nRhino Recruitment is proud to be working with a leading UK fire safety specialist, committed to protecting lives, property, and the environment. With a strong reputation for quality and compliance, the business delivers a full range of fire safety solutions and continues to grow within the passive fire protection sector.\n\nThe Opportunity\n\nWe’re looking for a skilled Painter & Decorator to join a specialist Passive Fire Protection team. This is a hands-on, mobile role where you’ll carry out high-quality internal and external decorating works, including remedial finishing, across a range of sites nationwide.\n\nThis opportunity is ideal for someone who takes pride in their work, values attention to detail, and wants to be part of a supportive and inclusive team environment where you can develop and progress your career.\n\nWhether you’ve built your experience on-site or through training and qualifications, you’ll be supported to succeed and grow within the business.\n\nKey Responsibilities\n\n * Deliver high-quality painting and decorating work (internal & external)\n\n * Carry out remedial works to meet client and project requirements\n\n * Ensure all work complies with industry standards, H&S, and regulations\n\n * Assess job scope and estimate time, materials, and labour needs\n\n * Plan and manage your workload efficiently to meet deadlines\n\n * Work within a scheduled appointment system, liaising with clients and team members\n\n * Follow risk assessments and safe systems of work at all times\n\n * Install and work from access equipment such as scaffold towers and platforms\n\n * Maintain clear communication with your line manager regarding progress and changes\n\nWhat We’re Looking For\n\nEssential:\n\n * NVQ Level 2 in Painting & Decorating\n\n * PASMA certification (tower scaffolding)\n\n * IPAF certification (boom/vertical)\n\n * Proven experience in painting & decorating (internal & external)\n\n * Strong attention to detail and commitment to quality\n\n * Ability to manage workload and adapt to changing schedules\n\n * Full UK driving licence and willingness to travel\n\nDesirable:\n\n * CSCS card\n\n * Customer-facing experience with strong communication skills\n\n * Professional, punctual, and team-oriented attitude\n\nWhat’s on Offer\n\n * Competitive salary with progression after probation\n\n * Company vehicle or travel allowance (where applicable)\n\n * Uniform and PPE provided\n\n * 23 days holiday + bank holidays\n\n * Private healthcare\n\n * Company events\n\n * Pension scheme\n\n * Sick pay\n\n * Health & wellbeing support\n\n * A supportive, inclusive, and forward-thinking team environment\n\n * Ongoing training and development opportunities

Fire Stopping / Plastering Engineer\n\nCaerphilly (with travel & occasional overnight stays)\nFull-time | Permanent\nSalary: £27,000 + benefits\n\nRhino Recruitment are currently recruiting for a Fire Stopping / Plastering Engineer on behalf of a well-established and growing fire safety solutions provider.\n\nThe Client\n\nOur client is a respected name in the fire protection industry, delivering high-quality fire safety services across the UK. They specialise in fire detection systems, alarms, extinguishers, and risk assessments, working to the highest industry standards and accreditations.\n\nThe Role\n\nThis is an excellent opportunity for someone looking to build a long-term career in passive fire protection. The role is ideal for candidates with a background in construction, plastering, drylining, or general maintenance.\n\nYou’ll work alongside experienced engineers, gaining hands-on training and industry-recognised qualifications.\n\nKey Responsibilities\n\n * Installation of passive fire protection systems\n\n * Carrying out plastering and drylining works\n\n * Working in line with RAMS and health & safety regulations\n\n * Reading and interpreting site drawings\n\n * Working across residential, commercial, and care environments\n\n * Ensuring all work meets required compliance standards (e.g. FIRAS)\n\n * Communicating progress and any site issues\n\n * Working independently and as part of a team\n\nSkills & Attributes\n\n * Willingness to learn and develop new skills\n\n * Strong attention to detail\n\n * Good communication and teamwork skills\n\n * Reliable, punctual, and professional\n\n * Basic understanding of tools and measurements\n\n * Full UK driving licence\n\nDesirable (Not Essential)\n\n * NVQ Level 2 in Passive Fire Protection\n\n * FIRAS card\n\n * Experience with fire barrier systems (e.g. Rockwool Curtains)\n\n * Experience with ablative batt work\n\n * Ability to manage workload and schedule\n\nWhat’s on Offer\n\n * Full training and mentoring\n\n * Opportunity to gain industry qualifications\n\n * Company vehicle and mobile phone\n\n * Uniform and PPE provided\n\n * Supportive and team-focused environment\n\nBenefits\n\n * Private medical insurance\n\n * Pension scheme\n\n * Sick pay\n\n * Health & wellbeing programme\n\n * Employee perks and rewards scheme\n\n * Company events\n\nApply Now\n\nIf you’re looking to start or develop your career in fire protection, apply today through Rhino Recruitment with your CV

Key Criteria:*** Relevant trade qualification in Carpentry and Joinery* Relevant experience in fitting of fire doors/repairs and knowledge of fire safety* To undertake all aspects of passive fire protection including timber fire door sets installation in line with current legislation* Undertake fire

A well-established fire safety solutions provider is seeking a Fire Stopping / Plastering Engineer to join their team in Caerphilly. This full-time, permanent position involves installing passive fire protection systems and conducting plastering and drylining works.

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Critical Illness Income Protection. The storage of your data complies with The General Data Protection Regulation.

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