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Within our B2B business unit we are on a period of growth. As part of this journey, we want to ensure data and business performance underpins every strategic decision we make. We are therefore seeking a motivated Senior Insight and Performance Analyst to join our B2B Performance & Contract Management team. Their primary role will be to support the development of our transformation plans through the interpreting of complex data sets in order to provide valuable insights and support data-driven decision-making across the organization. As a Senior Insight and Performance Analyst, you will collaborate with cross-functional teams to identify trends, patterns, and opportunities that drive operational efficiency and business growth. Core Responsibilities… • Collaborate with cross-functional teams to identify business needs, objectives, and key metrics to analyse., • Design and implement complex data analysis projects, translating business questions into actionable insights., • Present findings and insights to non-technical stakeholders in a clear and understandable manner., • Contribute to the development of data-driven strategies and initiatives to support company growth and success., • Identify data quality issues and work with supporting data teams across different departments to resolve them, ensuring accuracy and reliability of data., • Ensure finished products are handed over, signed off and embedded within BAU., • Stay up to date with industry trends, best practices, and emerging technologies in data analysis and visualization., • Lead a culture of continuously improving data analysis processes and methodologies to enhance efficiency and effectiveness., • Mentor and provide guidance to junior analysts, assisting them in enhancing their analytical skills and techniques. About You • Experience working within the energy and utilities sector, • A relevant professional qualification in Data Science, Statistics, Mathematics, or a related field., • Proven experience working as a Senior Data Analyst or in a similar role, preferably in a corporate or analytical environment., • Strong analytical skills with the ability to collect, organise, analyse, and interpret large and complex data sets., • Advanced proficiency in data analysis tools and programming languages such as Excel, SQL (MS-SQL/Databricks - T-SQL), Python or R., • Experience with data visualisation tools such as Tableau, Power BI, or QlikView., • Solid understanding of statistical methods and techniques for data analysis., • Strong understanding with data modelling, data warehousing, and ETL processes., • Excellent problem-solving and critical-thinking abilities with a keen attention to detail., • Present findings and insights to non-technical stakeholders in a clear and understandable manner., • Contribute to the development of data-driven strategies and initiatives to support company growth and success., • Understanding of core project management principles, and experience leading data driven projects About Us What's in it for you... Healthcare plan, life assurance and generous pension contribution Volunteering day Hybrid working Various company discounts (including gym, shops, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Location: Stroud Salary Details: Up to £45,000 DOE About The Role This role sits within our Credit Management Department, which handles activity relating to the collection of unpaid energy bills (domestic & business) and other companies within the Ecotricity Group. Reporting to the Head Of Debt Information and Risk, this technical role will require you to design, scope, develop and deliver data solutions to meet the requests of stakeholders, while seeking opportunities to improve data insight. About You You will be an experienced data analyst with a proven track record in BI, data manipulation and problem solving. You’ll have experience in building relationships and mentoring junior members of a team. The role will require you to be a strong communicator, both written and verbally, with the ability to convey key information in a variety of digestible formats, providing delivery timescales and using strong stakeholder management skills to communicate these. Knowledge of the Energy industry would be beneficial but not essential. Key Behaviours/Competencies • You will have a questioning mind, not accepting of answers at face value, you will seek to obtain corroborating evidence for information received., • Making complex decisions – You will demonstrate abilities to manage high quantities of data, to make good and timely decisions., • Building collaborative relationships, • You will have a ‘can do’ attitude. Demonstrating persistence to work through complex problems independently., • You will hold yourself and others accountable to consistently achieve results., • Identify trends to define and improve business strategies, • Review reporting methods and processes, maximising the opportunity to automate wherever possible, • Act as a key point of contact for both regulatory and operational reporting What will you bring… • Strong technical analytical skills as a Data Analyst, • Managing and manipulating data experience, • Strong working knowledge of SQL for data analysis (MS-SQL/Databricks - T-SQL, View and table design, Experience of ETL), • Expert with PowerBI, • Advanced MS Excel (Power Query, Power Pivots), • Stakeholder management and facilitation of decisions of all sizes, • Strong presentation skills for engaging senior stakeholders, • Ability to handle high pressure situations Advantageous: • Utilities sector experience About Us What's in it for you... Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.

About The Role As a Quality Assurance Lead, your mission is to assess the performance of both customer led interactions and industry core tasks across the Complaints and Sales teams. Ensuring our people create a positive experience for customers, complete work compliantly and to drive first contact resolution, ensuring that our people are adhering to company processes and industry standards. Core Responsibilities • To complete a targeted number of quality checks for our Complaints and Sales agents, • To feedback to our agents on their quality score so that they understand what they did well and what their areas of improvement are, documenting this clearly within MiPerform, • Assist Team Leaders in feedback and coaching sessions with agents to achieve a high standard of performance across the department, • Develop and implement new quality assurance checks and standards for current and new processes, • Work with Miperform to continually develop their current offering, • Monitor Complaints and Sales interactions in real-time or through recorded calls/communications to evaluate adherence to compliance, company policies, procedures, and service standards, • Identify trends, patterns, and areas for improvement through analysis of customer service data and quality assurance metrics, • Ensure we are identifying vulnerable customers and having relevant conversations, and signposting them to the support we offer, • Document quality assurance findings, recommendations, and actions taken to ensure accountability and transparency, • Provide monthly analysis to Team Leaders, Head of and Director on findings and recommendations and measure the success of what is implemented, • Stay informed about industry best practices, emerging trends, and customer service technologies to continuously improve quality assurance processes and methodologies, • Any other ad-hoc duties as requested by Leadership & Management, • To comply with all DPA and GDPR guidelines, as well as ensuring all of our people are doing the same About You You’ll be a self-motivated, customer centric and results driven individual. You’ll have experience in building relationships and will be able to support members of the wider team. The role will require you to be a strong communicator, both written and verbally. An inquisitive mind and not being afraid to question and challenge the way we do things are prerequisites. Skill and Experience • Strong interpersonal skills with the ability to communicate effectively and influence people at all levels to solve complex problems across multiple areas, • An understanding of regulatory requirements, • High level of numeracy, accuracy and problem-solving ability, • Previous experience in a coaching/quality role, • An understanding of the utilities industry is desirable but not essential, • Ability to multitask and prioritize tasks in a fast-paced, dynamic environment., • Excellent communication skills, both verbal and written, • Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions, • Competent in using Microsoft Office packages, • Highly motivated, with the ability to work on own initiative and deliver to tight deadlines, • Understand Complaints procedures and regulatory requirements., • Have an understanding of Sales procedures, • Curious and enjoy problem solving using proven methodologies and learning new ways to identify and manage improvements, • Put the customer at the heart of everything you do, • Passionate about what they do and about making a difference About Us What's in it for you... Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.

About The Role Location-Hybrid with two days per week in Stroud office (GL5) Are you someone who takes pride in precision and thrives on making things better? If you enjoy digging into details, spotting opportunities for improvement, and helping others succeed, this role could be a great fit. Join us at Ecotricity and be part of a team that’s leading the charge in Britain’s green energy revolution. As we enter an exciting phase of growth in our B2B division, we’re looking for a Quality Administrator to help us deliver exceptional customer experiences and uphold the highest standards across our operations and processes. As a Quality Assurance Specialist, you’ll play a key role in evaluating and improving the performance of our B2B and Microtricity teams. You’ll assess customer interactions and core industry tasks to ensure accuracy, compliance, and a consistently positive experience. Working closely with our B2B Leadership team, you’ll provide detailed feedback and support continuous improvement initiatives. This is a great opportunity to make a meaningful impact in a fast-paced, purpose-driven environment. Key Responsibilities • Evaluate agent and process performance against regulatory compliance, commercial controls, data accuracy and behavioural standards., • Complete a targeted number of quality checks each month across B2B teams including Sales, Customer Experience, and Microtricity teams., • Support Team Leaders and Managers in delivering feedback on process and coaching sessions., • Develop and implement quality assurance standards for new and existing processes., • Monitor customer service interactions (live or recorded) to ensure compliance with company policies and service standards., • Analyse customer service data to identify trends and areas for improvement., • Collaborate with B2B Leadership to drive corrective actions and continuous improvement., • Document findings and recommendations to ensure transparency and accountability., • Stay up to date with industry best practices and emerging technologies., • Contribute to the development of B2B Growth Plans., • Carry out additional tasks as requested by your manager or department head. About You You’re passionate about quality and bring a detail-oriented, analytical, and methodical approach to your work. You communicate clearly and build strong relationships that help drive collaboration and continuous improvement. As part of a small team you'll be expected to handle your own workload, so you'll be comfortable multi-tasking and managing priorities in a fast-paced environment. Knowledge & Experience • Experience in customer service, • Understanding of the energy industry (desirable), • Strong computer literacy, including Microsoft Office Skills • Exceptional attention to detail, • Strong grasp of customer service principles and standards, • Clear and confident communication (verbal and written), • Analytical mindset with the ability to interpret data and identify trends, • Ability to multitask and manage priorities in a dynamic environment, • Comfortable using CRM systems and quality assurance tools Attributes • Methodical, logical, and well-organized, • Self-motivated and efficient in managing workload, • Open to feedback and proactive in applying it, • Builds effective relationships internally and externally, • Solutions-focused and resourceful problem solver, • Committed to continuous improvement, • Positive, engaging, and motivating attitude, • Collaborative team player, • Flexible and adaptable approach If you’re excited by the idea of making a real difference in a company that’s passionate about sustainability and innovation, we’d love to hear from you. Apply today and help us shape the future of green energy. About Us What's in it for you... Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Within our B2B business unit we are on a period of growth. As part of this journey, we are transforming the way we operate to meet the current and future needs of our customers. We are therefore seeking a motivated Transformation Manager to join our Change and Transformation team and define and deliver our internal transformation plans. As a Transformation Manager, you will work various stakeholders, including executives, managers, and technical teams, to lead transformation change within the organisation. This includes gathering requirements, define project objectives, and ensure successful project delivery. Core responsibilities: • Collaborate with senior leadership to define transformation objectives, create a clear vision, and set strategic goals for the organization's transformation journey., • Lead the design and implementation of transformation programs, ensuring alignment with the organization's strategic goals and effective utilization of resources., • Build strong relationships with key stakeholders across departments, fostering collaboration and understanding of transformation initiatives' value and impact., • Identify potential risks and obstacles to successful transformation and develop mitigation strategies to address them promptly., • Establish key performance indicators (KPIs) and measurement frameworks to assess the success of transformation initiatives, regularly reporting progress to senior leadership., • Identify opportunities for process optimization and innovation, driving continuous improvement across various functions and processes., • Develop and execute communication plans to keep employees informed about transformation progress, changes, and successes, ensuring transparency and alignment., • Lead cross-functional teams involved in transformation projects, providing guidance, direction, and support to ensure successful project delivery., • Stay informed about industry trends, emerging technologies, and best practices in transformation management to inform the organization's strategic decisions. Essential skills: • Preferable Experience working within the energy and utilities sector., • A relevant professional qualification in business management and Salesforce is desirable., • Proven experience in leading and managing complex organizational transformation initiatives., • Strong understanding of change management principles, methodologies, and tools., • Excellent project management skills with the ability to oversee multiple projects simultaneously., • Exceptional leadership and interpersonal skills, with the ability to influence and motivate teams., • Effective communication and presentation abilities, both written and verbal., • Analytical and strategic thinking, with the capability to solve problems and make data-driven decisions., • Proficiency in using project management software and collaboration tools., • Experience in working across various business functions and collaborating with stakeholders at all levels., • Certifications in change management (e.g., Prosci, ACMP) and project management (e.g., PMP) are a plus., • Experience supporting business case development, with strong financial acumen, is desirable., • Adaptability and resilience in a fast-paced and evolving environment. What's in it for you... • Healthcare plan, life assurance and generous pension contribution, • Volunteering Day, • Hybrid Working, • Various company discounts (including shops, gyms, days out and events), • Holiday of 25 days (plus bank holidays) & ability to buy/sell days, • Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Working within Ecotricity’s Debt Management Department, the objective of this position is to maximise cash collections and minimise bad debt through excellent customer service and effective debt recovery processes. We have the challenging task of balancing the needs of our customers with our needs as a business, all within a regulatory framework shaped by quality, compliance, and a drive for exceptional customer service. We aim to support our customers struggling with their energy bills back to financial health by being patient, kind and fair. We try and resolve all manner of complex queries, providing opportunities within the team to take on greater ownership. There’s a lot to learn in this role in a fast-paced and dynamic environment. Every day we will come across problems we’ve not seen before and will have to look for creative and practical solutions. This role helps to build knowledge and encourages development. The team is open six days a week from 8:30am - 6.00pm, therefore Saturday work is required on a rota basis. For this role, you'll need to be based within a reasonable distance and able to travel to our office in Stroud, Gloucestershire in line with the agreed hybrid working rota. In addition to the core responsibilities, you may be responsible for undertaking other project-based work as the need arises from across Ecotricity group – all aimed at delivering a high and consistent quality of service to Ecotricity customers. Core responsibilities • Engage with customers in financial difficulty, communicating with passion across inbound and outbound calls, email and app contact., • Take payments and negotiate affordable repayment options with customers and their representatives to get the best possible outcome for the customer and the Company., • Quickly understand the root cause of customer contact, taking ownership for solving queries (which can be both sensitive and complex in nature) first time by working with other departments., • Process, cleanse and format data and update systems and records accurately, including external industry bodies., • Adhere to industry compliance and regulations such as the Data Protection Act, Vulnerability Commitment, etc., • Take ownership for the personal and team success by effectively managing your time., • Identify and implement continuous improvements in ways of working within the team and customer service experience., • Take accountability for your own development using the development tools and support provided., • Coach your teammates or colleagues from other departments in areas where you have a deeper level of debt knowledge helping to enhance the overall knowledge across the team and the Company., • Complete any other ad-hoc duties as requested by Manager or Head of Department. Essential skills • Excellent and professional customer interaction/telephony skills delivering high level of customer service in either face to face or office-based roles., • Collections and energy industry experience desirable but not essential., • Experience of using multiple IT systems simultaneously with good computer literacy (including Microsoft Office software packages)., • High level of resilience and positivity managing change in an ever-evolving energy market whilst providing support and reassuring advice to our customers who are facing financial challenges., • Enjoys working with others, building rapport with customers and colleagues but also thrives independently., • Able to listen, speak and write confidently and with great attention to detail., • Takes ownership of complex issues, can work with customers or colleagues to find solutions and deliver them in a friendly and timely manner. What's in it for you... • Healthcare plan, life assurance and generous pension contribution, • Volunteering Day, • Hybrid Working, • Various company discounts (including shops, gyms, days out and events), • Holiday of 25 days (plus bank holidays) & ability to buy/sell days, • Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.

We are looking for someone to join our in-house Legal Team as Legal Counsel with a broad range of responsibilities. We are a small, busy, friendly team managing all of the legal and corporate affairs at Ecotricity. We are particularly interested in candidates with experience in employment law (including contentious and non-contentious employment) or commercial litigation, but your workload won’t be restricted to those areas, this is a very diverse role, working in Ecotricity. Your responsibilities will vary depending on your experience and career development aim. If you are driven and efficient self-starter who enjoys a wide variety of legal work, often delivered to a tight deadline. Used to managing a busy case load and multiple clients whilst keeping the wider aim in mind. We would love to hear from you. This role requires an office presence 4 days per week based at head office in Stroud, Gloucestershire. Core Responsibilities: Employment • Working closely with our People team and business team managers on both non-contentious and contentious employment matters, • Supporting the development of our employment policies and compensation and benefits packages, • Managing Employment Tribunal processes in person where appropriate or instructing and managing external counsel, • Developing Ecotricity’s inhouse employment law and practice know-how.Litigation and dispute resolution, • Identifying, investigating and resolving complex queries and disputes, • Drafting letters of claim, • Helping to compile evidence for court proceedings, • Assisting the debt recovery team with the recovery of debt, preparing claims and managing court proceedings, • Reviewing customer and supplier T&Cs and related documents, advising business teams on risk and making changes to protect the Group’s interests, • Drafting and reviewing a wide range of contracts including consultancy arrangements, contracts for products and services, and partnership/endorsement contracts, and negotiating these with counterparties, • Supporting procurement processes, • Advising on legal and regulatory compliance matters, • Reviewing and negotiating contracts through the project life cycle for sun parks, wind farms and battery storage systems, • Supporting the planning and development team with management of the group’s property portfolio, including our renewable assets and developments as well as the company estate, • Instructing and managing external counsel, • Researching legal matters and reporting your findings, • Supporting and working closely with your colleagues in the Legal and Data Protection teams You are an efficient self-starter with an interest in a wide variety of legal work and the ability to adapt in an environment where no two days are the same. You will be passionate about wanting to make a difference, about changing the way we live. You are happy picking up queries and matters outside of your immediate comfort zone, and you pay attention to detail whilst keeping commercials in mind. Essential skills: • This role will suit a candidate with 1-3 years’ post-qualification experience, however, as an equal opportunities employer, we would welcome applications from appropriately experienced legal executives or paralegals as well as from more recently qualified solicitors with pre-qualification commercial experience in the energy sector or other regulated businesses, or in HR in other business sectors., • Excellent written & verbal communication and time management skills, • Accuracy, tenacity, diplomacy & integrity. What's in it for you... • Healthcare plan, life assurance and generous pension contribution, • Volunteering Day, • Hybrid Working, • Various company discounts (including shops, gyms, days out and events), • Holiday of 25 days (plus bank holidays) & ability to buy/sell days, • Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Our Energy Experts are a one stop shop for any customer query, we are using cutting edge technology to get our customers talking to the right person - first time. We don’t give our people scripts we want you to be yourself while helping our customers at the same time. The role will have a mixture of inbound work but also outbound for any assigned customers that need follow up work. Managing your own time and prioritising your work will be key. Energy companies expect customers to wait a lifetime to be answered…. Our team get to our customers much sooner, we have a person on the end of the phone, it doesn’t matter what the customer query is, we are here to help. We support and train our people to deal with any question a customer may ask; and our people own the customer interaction from start to finish, we don’t pass our customers from pillar to post. Top class customer service is what we pride ourselves on and if your passion is to treat customers fairly and provide awesome customer service this is the team for you. The B2B department is vibrant, fast-paced and friendly but extremely professional with customer experience always its primary focus. We are currently amid a transformational programme of change all aimed at improving the service we offer to our customers and our people are at the forefront of our initiatives. You'll need to be based within a reasonable distance and able to travel to our office in Stroud, Gloucestershire as the role requires 3 days office presence, inline with the agreed hybrid working rota. Core Responsibilities: • Provide exceptional customer centric service delivering first contact resolution to our Business customers via inbound and outbound phone contact, our electronic platforms and face-to-face interactions., • Proactive and positive approach utilising the skills and expertise of those in the wider business areas to resolve customer queries, whilst retaining customer ownership., • Manage and adhere to service level and resolution targets for assigned customers, • To engage with non-customer facing teams to ensure customer requests are completed in a timely manner, • To ensure our Business customer accounts are correct and all requests are completed accurately and first time to enable precise billing for our customers, • To take responsibility and ownership for customer queries ensuring the customer is responded to promptly & updated frequently, • Continuous improvement - Provide constructive feedback, contribute, and support process improvements that will drive increased customer satisfaction striving to improve our customers’ journey with us., • Any other ad-hoc duties as requested by Leadership & Management., • Excellent written & verbal communication skills across multiple channels., • Good level of computer literacy including Microsoft Office packages. Accuracy, Tenacity & Integrity. If you have a thirst for knowledge and keen to broaden your skills and energy industry knowledge base. We are looking for people who are super passionate about providing excellent customer service and have a proven track record – Setting customer expectations from the off and doing the right thing for our customers within the compliance framework of the industry. As an individual you’ll have exceptional time management skills, as well as being able to multi-task, enabling you to meet targets and deliver the needs of our customers. You’ll be a superb communicator, who is able to influence and coach both our internal and external customers how best to use our services, whilst showing passion and enthusiasm for a greener Britain. Essential skills: • Excellent and professional customer interaction/telephony skills delivering high level of customer service in either face to face or office-based roles, • Experience of using multiple IT systems simultaneously with good computer literacy (including Microsoft Office software packages, Sales Force and Junifer)., • Utility industry knowledge & experience. (Including Billing & Metering), • Experience of Customer Relationship Management Systems, • Proven track record of working in a target focused environment and driving successful performance., • High level of resilience and positivity managing change in an ever-evolving energy market whilst providing support and reassuring advice to our customers who are facing financial challenges., • Enjoys working with others, building rapport with customers and colleagues but also thrives independently., • Able to listen, speak and write confidently and with great attention to detail., • Takes ownership of complex issues, can work with customers or colleagues to find solutions and deliver them in a friendly and timely manner. What's in it for you... • Healthcare plan, life assurance and generous pension contribution, • Volunteering Day, • Hybrid Working, • Various company discounts (including shops, gyms, days out and events), • Holiday of 25 days (plus bank holidays) & ability to buy/sell days, • Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Multi-skilled tradespeople required to work on void properties in the areas of Stroud and the Forest of Dean.

Windsor Forest Colleges Group is looking for a Head of Creative Arts & Performing Arts to join our Windsor College team on a full-time, permanent basis. Head of Creative Arts & Performing Arts. Based at the Windsor College campus, the primary purpose of this role is to provide strategic and creative

Trainee Cyber Security Course Programme Job Guarantee Included.Complete online training designed to take you from zero experience to your first Cyber Security role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options a

Forest Peoples Programme (FPP) is an international NGO that has been working with Indigenous Peoples and forest peoples for 35 years since it was established in 1990. Working at local, national and global levels FPP supports indigenous peoples and forest peoples to effect change from the bottom up �

Reception Class Teacher - Waltham Forest, London. Reception Class Teacher - Waltham Forest, London. Reception Class Teacher - Waltham Forest, London.

We are looking for a qualified and experienced climber with a passion for trees to expand and develop our rapidly growing business.The ideal candidate must have a professional and positive approach to their work.They must also demonstrate safe and competent climbing and tree surgery skills to the hi

A wonderful 2 Form Entry Primary School in Waltham Forest, London are seeking a qualified primary teacher who is either experienced in teaching EYFS/ KS1 or an ECT who is passionate about teaching in KS1 to teach in a Year 2 class from February 2026 (after half term) on a full time, permanent contra

Trainee Business Analyst Programme Job Guarantee Included.Complete online training designed to take you from zero experience to your first Business Analyst role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available,

We are looking for a qualified and experienced climber with a passion for trees to expand and develop our rapidly growing business.The ideal candidate must have a professional and positive approach to their work.They must also demonstrate safe and competent climbing and tree surgery skills to the hi

My Four Wheels are looking to expand our team and are recruiting both part time and full time Driving Instructors though out the UK.Next year there will be a record 700,000 learner drivers hitting our roads, there has never been a better time to become a Driving Instructor.Becoming a Driving Instruc

We are looking for a qualified and experienced climber with a passion for trees to expand and develop our rapidly growing business.The ideal candidate must have a professional and positive approach to their work.They must also demonstrate safe and competent climbing and tree surgery skills to the hi

Trainee Business Analyst Programme Job Guarantee Included.Complete online training designed to take you from zero experience to your first Business Analyst role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available,

Year 2 Primary Teacher - Waltham Forest, London. A wonderful 2 Form Entry Primary School in Waltham Forest, London are seeking a qualified primary teacher who is either experienced in teaching EYFS/ KS1 or an ECT who is passionate about teaching in KS1 to teach in a Year 2 class from February 2026 (

Trainee Business Analyst Programme Job Guarantee Included.Complete online training designed to take you from zero experience to your first Business Analyst role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available,

Job Title: Forest School Teacher.

Forest Peoples Programme (FPP) is an international NGO that has been working with Indigenous Peoples and forest peoples for 35 years since it was established in 1990. About Forest Peoples Programme. As of 2026, we work in 18 countries across South and Central America, Africa, and Southeast Asia, wit

We are looking for a qualified and experienced climber with a passion for trees to expand and develop our rapidly growing business.All potential candidates should read through the following details of this job with care before making an application.The ideal candidate must have a professional and po

Reception Class Teacher - Waltham Forest, London. A 2 Form Entry Primary School in Waltham Forest, London are looking for a Reception primary teacher to join them in February 2026 on a full time basis. At this Waltham Forest, London primary school you will be well supported and developed into an exc

At Forest, we know a fair bit about fences and sheds. The majority of the timber we use is grown and felled from managed UK forests across Scotland.

Arbor Forest New Holland, North Lincolnshire. Looking for a secure, permanent role with a company that values its people? Join our energetic and established team at Arbor Forest!.

At Forest, we know a fair bit about fences and sheds. The majority of the timber we use is grown and felled from managed UK forests across Scotland.

Start a career with one of the best beauty brands around?World famous beauty and cosmetics brand Avon is looking for full and part time representatives in the UK right now as business expands.See the TV Ad campaignThis is your chance to work with a premier international brand with 130 years of prove

Forest Colard is a London-based influencer and cultural marketing agency operating at the intersection of culture, creativity and commercial impact. We’re looking for an experienced and commercially driven Business Director / Senior Account Director to join Forest Colard at a pivotal moment of gro

Start a career with one of the best beauty brands around?World famous beauty and cosmetics brand Avon is looking for full and part time representatives in the UK right now as business expands.See the TV Ad campaignThis is your chance to work with a premier international brand with 130 years of prove

Windsor Forest Colleges Group is looking for a Motor Vehicle Lecturer to join our Slough & Langley College team on a full-time, permanent basis.

Start a career with one of the best beauty brands around?World famous beauty and cosmetics brand Avon is looking for full and part time representatives in the UK right now as business expands.See the TV Ad campaignThis is your chance to work with a premier international brand with 130 years of prove

About The RolePlanning Officer£32,952 - £35,189 per annumPermanent contractColeford/agile workingForest of Dean District Council is offering an exciting opportunity for an experienced Planning Officer to join its Development Management team.

Start a career with one of the best beauty brands around?World famous beauty and cosmetics brand Avon is looking for full and part time representatives in the UK right now as business expands.See the TV Ad campaignThis is your chance to work with a premier international brand with 130 years of prove

Windsor Forest Colleges group is looking for a Technician - Motor Vehicle to join our team at our Berkshire College of Agriculture campus on a full-time permanent basis.

Start a career with one of the best beauty brands around?World famous beauty and cosmetics brand Avon is looking for full and part time representatives in the UK right now as business expands.See the TV Ad campaignThis is your chance to work with a premier international brand with 130 years of prove

Windsor Forest Colleges Group is looking for anEquine Lecturer to join our Berkshire College of Agriculture team on a part time basis working on a 0.

Start a career with one of the best beauty brands around?World famous beauty and cosmetics brand Avon is looking for full and part time representatives in the UK right now as business expands.See the TV Ad campaignThis is your chance to work with a premier international brand with 130 years of prove

Horticulture TechnicianThis part time position requires working 21 hours per week throughout the year, with the workdays set as Tuesday, Wednesday, and Friday each week.Scale G of the Support Staff pay scale (the full time equivalent of this salary would be £24,098 to £26,784).As a Horticulture Te

Start a career with one of the best beauty brands around?World famous beauty and cosmetics brand Avon is looking for full and part time representatives in the UK right now as business expands.See the TV Ad campaignThis is your chance to work with a premier international brand with 130 years of prove

Windsor Forest Colleges Group is looking for a Head of Creative Arts & Performing Arts to join our Windsor College team on a full-time, permanent basis.

Start a career with one of the best beauty brands around?World famous beauty and cosmetics brand Avon is looking for full and part time representatives in the UK right now as business expands.See the TV Ad campaignThis is your chance to work with a premier international brand with 130 years of prove

Windsor Forest Colleges Group is looking for a Technical Skills Coach / Trainer to join the Electrical Apprenticeship team at our Slough & Langley College campus on a full time, permanent basis.

Start a career with one of the best beauty brands around?World famous beauty and cosmetics brand Avon is looking for full and part time representatives in the UK right now as business expands.See the TV Ad campaignThis is your chance to work with a premier international brand with 130 years of prove

Windsor Forest Colleges Group is looking for a Careers Adviser to join our team, working across Strodes College and Windsor College on a permanent, term-time only basis.

Start a career with one of the best beauty brands around?World famous beauty and cosmetics brand Avon is looking for full and part time representatives in the UK right now as business expands.See the TV Ad campaignThis is your chance to work with a premier international brand with 130 years of prove