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Working within Ecotricity’s Debt Management Department, the objective of this position is to maximise cash collections and minimise bad debt through excellent customer service and effective debt recovery processes. We have the challenging task of balancing the needs of our customers with our needs as a business, all within a regulatory framework shaped by quality, compliance, and a drive for exceptional customer service. We aim to support our customers struggling with their energy bills back to financial health by being patient, kind and fair. We try and resolve all manner of complex queries, providing opportunities within the team to take on greater ownership. There’s a lot to learn in this role in a fast-paced and dynamic environment. Every day we will come across problems we’ve not seen before and will have to look for creative and practical solutions. This role helps to build knowledge and encourages development. The team is open six days a week from 8:30am - 6.00pm, therefore Saturday work is required on a rota basis. For this role, you'll need to be based within a reasonable distance and able to travel to our office in Stroud, Gloucestershire in line with the agreed hybrid working rota. In addition to the core responsibilities, you may be responsible for undertaking other project-based work as the need arises from across Ecotricity group – all aimed at delivering a high and consistent quality of service to Ecotricity customers. Core responsibilities • Engage with customers in financial difficulty, communicating with passion across inbound and outbound calls, email and app contact., • Take payments and negotiate affordable repayment options with customers and their representatives to get the best possible outcome for the customer and the Company., • Quickly understand the root cause of customer contact, taking ownership for solving queries (which can be both sensitive and complex in nature) first time by working with other departments., • Process, cleanse and format data and update systems and records accurately, including external industry bodies., • Adhere to industry compliance and regulations such as the Data Protection Act, Vulnerability Commitment, etc., • Take ownership for the personal and team success by effectively managing your time., • Identify and implement continuous improvements in ways of working within the team and customer service experience., • Take accountability for your own development using the development tools and support provided., • Coach your teammates or colleagues from other departments in areas where you have a deeper level of debt knowledge helping to enhance the overall knowledge across the team and the Company., • Complete any other ad-hoc duties as requested by Manager or Head of Department. Essential skills • Excellent and professional customer interaction/telephony skills delivering high level of customer service in either face to face or office-based roles., • Collections and energy industry experience desirable but not essential., • Experience of using multiple IT systems simultaneously with good computer literacy (including Microsoft Office software packages)., • High level of resilience and positivity managing change in an ever-evolving energy market whilst providing support and reassuring advice to our customers who are facing financial challenges., • Enjoys working with others, building rapport with customers and colleagues but also thrives independently., • Able to listen, speak and write confidently and with great attention to detail., • Takes ownership of complex issues, can work with customers or colleagues to find solutions and deliver them in a friendly and timely manner. What's in it for you... • Healthcare plan, life assurance and generous pension contribution, • Volunteering Day, • Hybrid Working, • Various company discounts (including shops, gyms, days out and events), • Holiday of 25 days (plus bank holidays) & ability to buy/sell days, • Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.

This role will establish and lead the central B2B analytics and insight hub, responsible for delivering the full suite of reporting, analysis and modelling to support our performance management framework and broader business needs. The role also owns operationally critical processes such as broker commissions and internal commission schemes, ensuring integrity, control and timely execution. You will build and lead a team of analysts, setting the vision, structure and ways of working for this newly established function, and driving the evolution of the organisation’s data and insight capabilities. This role is very varied, challenging and rewarding, requiring exceptional communication and organisational skills. We are looking for a person in this role who is comfortable working in a fast paced, dynamic environment that can challenge the status quo and help change perspectives on what good looks like Key Responsibilities: • Lead the delivery of performance insight and reporting as per the B2B performance framework plan., • Work with the Strategy, Performance & Change Management leadership to translate framework requirements into actionable reporting and insight plans, incorporating stakeholder feedback on usability and value., • Ensure delivery of high-quality, timely ad hoc analysis to support performance projects, regulatory requests (e.g. Ofgem RFIs), and business decision-making., • Drive the development and evolution of data tooling, reporting platforms and modelling capabilities to meet business needs, in collaboration with the data engineering team, finance business partner and wider commercial function, • Collaborate with technology, finance, and regulatory teams to ensure robust data governance, accuracy and process integrity., • Own and oversee critical operational processes including broker commissions and internal performance-related pay processing., • Recruit, develop and lead a team of analysts, creating a high-performing central analytics hub with clear ways of working, sprint planning and communications., • Build capability within the team, developing technical, analytical and stakeholder engagement skills. About You The Experience we need: • Extensive experience leading performance insight, analytics or data reporting functions., • Strong grasp of agile delivery methods (e.g. sprint planning, backlog management)., • Strong background in developing and managing reporting frameworks aligned to business performance management., • Expertise in data visualisation tools, data modelling, dashboard development and reporting automation., • Proven ability to lead and develop analyst teams, including recruitment, coaching and capability building., • Excellent stakeholder management skills, able to balance framework integrity with stakeholder needs. Sound knowledge of process controls, especially in relation to commission and incentive scheme processing., • Ability to operate in an environment of change and ambiguity, setting clear direction and structure., • Familiarity with tools such as Power BI, Tableau, SQL, Python or equivalent., • Desirable: Experience in regulated industries or complex, multi-stakeholder B2B environments The type of Person we’re after: • Exhibits inspirational leadership with a proven ability to coach and develop others., • Is passionate about disrupting the energy sector., • Is happy to test and challenge assumptions and the business status-quo., • Is calm and resilient in the face of an ever-evolving industry., • Has a curiosity and a positive attitude towards problem-solving., • Solutions focused with the ability to derive and communicate conclusions with clarity. About Us What's in it for you... Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.

As a Strategic Relationship Manager, you will hold ultimate accountability for the performance, satisfaction, and long-term value of Ecotricity Business’s high value and strategic customer portfolio. Acting as the partner, you will ensure that our most important customers receive an exceptional service experience through the proactive management of their portfolio. You will lead a team of Customer Relationship Managers, providing guidance, coaching, and direction to ensure all portfolio KPIs are achieved, operational tasks delivered effectively, and customer issues get resolved quickly and accurately. Your role combines strategic account management, operational oversight, and continuous improvement, working cross functionally to remove barriers, deliver commercial value, and strengthen customer loyalty. You will build deep understanding of customer needs, industry trends, and internal performance to deliver a ‘Best in Class’ service proposition and ensure Ecotricity Business remains the supplier of choice in the competitive B2B energy market. You'll need to be based within a reasonable distance and able to travel to our office in Stroud, Gloucestershire, as the role requires 3 days of office presence, in line with the agreed hybrid working rota. The salary band for this role is £33,000 - £35,000 + 30% OTE. Core Responsibilities: • Own the relationship for a portfolio of high value and strategic business customers, acting as a trusted energy partner and advisor., • Drive long term portfolio performance, ensuring retention, growth, and commercial value are achieved., • Meeting customers in person is a regular part of the job. You’ll visit them, understand their needs, build strong working relationships and be comfortable engaging with stakeholders at all levels. You will be presenting insights, performance updates, and recommendations for improvement on their portfolio., • Lead, coach, and support a team of Customer Relationship Managers, ensuring they deliver exceptional service and achieve agreed KPIs., • Provide guidance on complex queries, escalations, complaints, and challenging cases., • Drive a collaborative, high performance culture rooted in accountability, customer centricity, and continuous improvement., • Support professional development through regular 1:1s, skills development, feedback, and training., • Oversee CRM activity and end to end account management processes to ensure accuracy, compliance, and timely delivery., • Ensure all metering, billing, and settlement activities across the portfolio are accurate, compliant, and managed to SLA., • Monitor and manage performance KPIs across the team, including billing accuracy, complaint resolution times, customer satisfaction, and help contribute to debt reduction through collaborative working with Debt Colleagues., • Ensure regulatory and compliance standards are adhered to across all account management activities., • Partner with the Change & Transformation team to shape and embed new products, services, and processes., • Promote a culture of innovation, encouraging the team to suggest ideas that enhance the customer experience., • Use data and insights to proactively identify risks, inefficiencies, or opportunities for optimisation. You’re a confident leader with a strong background in customer relationship management, within the B2B energy sector You excel at building strong relationships, managing complex portfolios, and enabling your team to deliver a consistently high-quality service. You thrive in fast paced environments, take ownership, and understand how to balance commercial priorities with exceptional customer experience. Essential skills: • Strong experience in B2B account management, client relationship management, or strategic portfolio oversight, • Background in the renewable or sustainable energy sector, • Proven leadership experience, including coaching, performance management, and supporting career development., • Strong understanding of energy industry processes (metering, billing, settlement), • Experience building senior level customer relationships and managing escalations., • Experience working with Third Party Intermediaries (TPIs), • Experience supporting transformation or change programmes, • Excellent communication skills at all levels, including presenting to senior stakeholders, • Strong problem solving and analytical ability, • Effective prioritisation, organisation, and decision-making skills, • Ability to work collaboratively across teams and influence without direct authority, • Demonstrated ability to meet KPIs, drive improvements, and deliver client-driven solutions., • Strong commercial awareness and numeracy skills, Experience working with CRM systems; Salesforce knowledge highly desirable. Our Ecotricity Business team is fast paced, collaborative, and dedicated to delivering the absolute best service to our strategic business customers. We take pride in owning the customer journey from start to finish and supporting one another to achieve outstanding results. As we continue to grow and transform our service offering, you’ll play a crucial role in shaping the future of our customer experience — bringing innovative ideas to the table, improving processes, and championing our people. What's in it for you... • Healthcare plan, life assurance and generous pension contribution, • Volunteering Day, • Hybrid Working, • Various company discounts (including shops, gyms, days out and events), • Holiday of 25 days (plus bank holidays) & ability to buy/sell days, • Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Coaching kids of varying abilities following the coaching guidelines provided. You will have a minimum of; Level II Football Coaching Qualification or UEFA C-License or equivalent along with a valid first aid certificate that covers you for the entirety of the placement season. You are a fun and v

When registering to this job board you will be redirected to the online application form.Please ensure that this is completed in full in order that your application can be reviewed.Leicestershire is made up of vibrant, ambitious and resilient communities.Leicester City in the Community support these

BTEC Sports Tutor & Football Coach.

A local sports coaching organization in Solihull is seeking energetic and friendly coaches to deliver football lunchtime clubs in primary schools.

A sports organization based in Greater London is seeking a part-time Football Coach. The ideal candidate will have proven coaching skills, effective communication abilities, and a passion for sports. Strong mentorship experience and relevant coaching certifications are preferred.

A sports coaching organization in Solihull is seeking energetic and friendly coaches to deliver after-school football clubs for children. Applicants should be reliable, passionate about football, and willing to enhance their coaching skills. This role offers the opportunity to gain valuable coaching

A leading sports education provider in the UK is seeking a Learner Support Advisor & Football Coach. This role focuses on supporting learners' academic and personal development while delivering engaging football coaching sessions. Ideal candidates should have relevant teaching or coaching qualificat

We are seeking a motivated, knowledgeable, and enthusiastic Academy Coach to deliver 20 hours of high-quality coaching each week across our Academy age groups. Experience coaching within an Academy or youth football environment. The successful candidate will work closely with our Academy Manager and

Balham Ballers is looking for passionate and dedicated football coaches to join our team! This is a. Passion for youth development and competitive football.

Job Description: Guides individuals or teams in achieving goals and improving performance.Develops tailored strategies and provides feedback to inspire success.Talent International UK and it's subsidiaries, Digital Gurus, Infinite Talent and Rethink act as an employment agency for permanent recruitm

Bloomsbury Football is a charity using the power of football to change the game for young people in London. We are looking for passionate, enthusiastic, and reliable coaches to deliver exceptional football sessions across our Schools & Communities Programme. This is a part-time role ideal for coache

A local youth football club in Greater London is seeking passionate football coaches to manage competitive teams within the Tandridge Youth League. Candidates should possess an FA Level 2 or UEFA C coaching qualification, with preferred backgrounds in Physical Education or Sports Science.

A major travel company is seeking enthusiastic Football Coaches for summer 2026 positions. The role requires a Level II Football Coaching Qualification or UEFA C Licence, as well as a valid first aid certificate. Successful candidates will coach kids and adults, ensuring fun and professional session

Ideal candidates will have at least a Level 1 FA Coaching qualification and experience delivering football programs. A community sports organization in Greater London is seeking a passionate individual to engage with young people aged 8 to 18 through football.

A Premier League football club in Greater London is seeking a U9-U14 Academy Goalkeeping Coach to lead the training and development of young goalkeepers. The ideal candidate will possess a UEFA B Licence and experience coaching in an EPPP Academy. This role entails designing training programmes, del

A community-focused charity in London seeks passionate football coaches to deliver engaging sessions across its Schools & Communities Programme. Essential qualifications include a passion for coaching and strong communication skills. Coaches will receive ongoing development through CPD sessions and

Work with the Head of Academy Football Development and Assistant Head of Academy Football Development to develop self in line with Academy coach competency framework and development action plan. Completing all tasks as directed by Head of Academy Football Development and Assistant Head of Academy Fo

A community-focused charity based in the UK is seeking a Female Football Development Coach to enhance their football programs for women and girls. Ideal candidates should possess coaching qualifications and have experience in delivering football sessions.

Relevant coaching certifications and experience in youth or adult football coaching roles are highly beneficial. This is a part-time on-site Football Coach role based in South London. The Football Coach will be responsible for designing training sessions, leading team practices, and developing playe

A community-focused charity in the United Kingdom seeks a Disability Football Coach to support the FA Talent Hub Programme. Candidates should hold a Level 2 (UEFA C) coaching certificate, have first aid and safeguarding qualifications, and experience in coaching. This role involves planning and deli

This role will work closely with the Female Football Development Manager and the Senior Female Football Development Coach to plan and deliver a comprehensive and purposeful Female Football Development programme, to include but not exhaustive the Post 16 Girls’ Programme, FA Emerging Talent Centre,

Experience in elite women’s football or working with female athletes. Strength And Conditioning Coach. Direct message the job poster from Newcastle United Football Club.

Qualifications include a minimum FA Level 1 Football Coaching Qualification and experience in youth engagement.

The successful candidate will be somebody who has prior experience delivering football & sports coaching sessions to children & young people in grassroots & school settings, holds at least a FA Level 1/Introduction to Coaching Football qualification and is committed to the charitable purpose of Fulh

A school district in the UK is seeking an Assistant Football Coach - Defensive Coordinator to support the head coach in leadership, coordination, and supervision of the sport. Candidates should possess coaching experience and strong interpersonal skills.

Job Description: Guides individuals or teams in achieving goals and improving performance.Develops tailored strategies and provides feedback to inspire success.Talent International UK and it's subsidiaries, Digital Gurus, Infinite Talent and Rethink act as an employment agency for permanent recruitm

Assistant Football Coach - Defensive Coordinator. Assistant Football Coach - Defensive Coordinator. Possesses prior coaching experience.

Through partnerships with schools and community programs, Platform Sports Coaching provides high-quality physical education, enrichment clubs, grassroots football coaching, and holiday activity programs for individuals aged 4–18. The Girls Wildcats Football Coach will be responsible for planning a

Deliver engaging and inclusive football coaching sessions to girls and young women (weekday evenings & Saturday mornings). We are seeking a driven, experienced, and inspiring Lead Coach to head up our Girls’ and Women’s Football Department. Proven experience leading or coordinating football prog

A dedicated women's football club in Wembley is seeking an Academy Coach to mentor players and conduct engaging training sessions.

A sports coaching organization in Greater London seeks a Girls Wildcats Football Coach to inspire young players aged 4-18. Qualifications should include proficiency in football coaching and strong communication skills. Responsibilities include planning engaging football sessions, developing training

The successful candidate should hold an Introduction to Coaching Football qualification, have experience in grassroots coaching, and a commitment to promoting an active and inclusive community. A community sports organization in Greater London is seeking a Football & Sports Coach. This casual role i

Minimum FA Level 1 in Football Coaching or the new FA Introduction to Coaching award. Are you passionate to work with and engage young people aged 8- to 18-years-old to help them achieve their full potential and improve their well‑being through football and sport? Millwall Community Trust uses the

Learner Support Advisor & Football Coach. To support learners’ academic progress, personal development, and wellbeing while delivering high-quality football coaching and sport-related learning, using sport as a tool to improve engagement, behaviour, attendance, achievement, and progression. Footba

Position: Accommodation Cleaner.Type: Part-Time / Seasonal - working Mondays and Fridays.Join our One Great Team here at Haven as an Accommodation Cleaner, where you'll help create spotless, welcoming spaces for our guests to enjoy their next adventure!.We're looking for reliable, detail-focused tea

Casual Cleaner - Fontwell Park.Be part of the team behind the scenes at one of the South's most exciting racing and events venues.Fontwell Park is looking for reliable and hardworking Casual Cleaners to support our race days and non-racing events throughout the year.From thrilling National Hunt fixt

Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell.A job, a career or a calling - whatever brings you here, we have something for you!.Ready to discover more? Get in touch with us.We would love to hear from you.By w

The ability to support the technicians in the workshop if required * Excellent interpersonal skills are essential as is the ability and desire to coach and mentor the team * Previous experience leading a team * A high level of understanding of car technology * Working knowledge of releva

We are looking for a passionate.As a Senior you will lead a team of support workers to deliver a high standard of care at all times.You recognise that the role is to help support service users maximise their choices, rights and decisions.The successful candidate must have;.NVQ Level 3 in Residential