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We are looking for a Metering Assistant to support and resolve any gas and electricity meter queries in an efficient and effective manner. Metering queries include the management of Credit, Pay As You Go and Smart meter-related issues, liaising with customers and 3rd party agents to book appointments, problem resolution and exception management of customer queries while providing great customer service. You'll need to be based within a reasonable distance and able to travel to our office in Stroud, Gloucestershire, as the role requires an office presence. Salary £25,150 Plus a £2,500 OTE Core Responsibilities: • Provide exceptional customer service delivering contact resolution to our customers via inbound and outbound, • Proactive and positive approach utilising the skills and expertise of those in the wider business areas to resolve customer queries, whilst retaining customer ownership., • Assist with customer enquiries relating to account through email, letter or telephone are managed within agreed time scales., • Maintain customer data held within Ecotricity systems and update database systems accurately, • Use Salesforce, Junifer and AFMS to maintain customers’ accounts, • Support the Ecotricity delivery of Smart meters to our customers, • Liaise with third parties within the process, PPMIP and Metering Agents as required, • Ensure that Smart meters are installed whenever possible towards resolving customer queries, • Manage meter faults/tests and energy efficiency advice, • Manage the meter exchange process, • Improve Settlement percentage by improving the number of actual meter readings approved by the industry, • Provide assistance to other departments for metering related matters If you have a thirst to broaden your customer service skills and energy industry knowledge base. We are looking for people who are super passionate about providing excellent customer service and have a proven track record – Setting customer expectations from the off and doing the right thing for our customers within the compliance framework of the industry. As an individual you’ll have exceptional time management skills, as well as being able to multi-task, enabling you to meet targets and deliver the needs of our customers. Essential skills: • Excellent and professional customer interaction/telephony skills delivering high level of customer service in either face to face or office-based roles., • Ability to liaise with industry participants, industry bodies and external customers, • Experience of using multiple IT systems simultaneously with good computer literacy (including Microsoft Office software packages, Sales Force and Junifer)., • Utility industry knowledge & experience., • Strong attention to detail with a High level of numeracy, accuracy and problem solving ability, • Computer literate, Letter (email) writing and analytical, • Report writing and monitoring ability, • Ability to organise workload and multiple priorities, • Ability to work on own initiative, • Communication skills both written and verbal, • Excellent planning and organisational skills., • Competent user of MS Office applications, • Electricity and Gas industry knowledge preferred but not essential What's in it for you... • Healthcare plan, life assurance and generous pension contribution, • Volunteering Day, • Hybrid Working, • Various company discounts (including shops, gyms, days out and events), • Holiday of 25 days (plus bank holidays) & ability to buy/sell days, • Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility Statement The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment. Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Accounts Assistant Hybrid Working! Our client based in Stroud (Gloucestershire) are currently recruiting for an individual to join their accounts/finance team on a full-time basis. Whilst they offer a professional service, this is a friendly and down to earth team in which you will be well looked after, reflected by their low turnover of staff and offer plenty of benefits including pizza lunches, fully stocked snack cupboard, team away days, casual dress code, enhanced maternity/paternity, healthcare and dental scheme and more. Responsibilities; • Input and manage both sales and supplier invoices within the SAP system, • Track incoming and outgoing payments, ensuring they are correctly allocated against relevant invoices, • Maintain and update the fixed asset register, • Carry out regular reviews and reconciliation of customer and vendor balances, • Perform bank reconciliations by comparing financial records against bank statements, • Keep internal systems up to date with amendments or changes, • Log cash transactions along with corresponding pur...

If youve also worked in the following roles, wed also like to hear from you: Customer Service Representative, Sales Administrator, Account Coordinator, Customer Support Advisor, Sales Support Assistant, Customer Service Coordinator, Sales Support Administrator. Redler Limited is offering an exciting

SAP Accounts Assistant – Hybrid Working Our client based in Stroud (Gloucestershire) are currently recruiting for an individual to join their accounts/finance team on a full-time basis for an 18 month fixed term contract. Whilst they offer a professional service, this is a friendly and down to earth team in which you will be well looked after, reflected by their low turnover of staff and offer plenty of benefits including pizza lunches, fully stocked snack cupboard, team away days, casual dress code, enhanced maternity/paternity, healthcare and dental scheme and more. Responsibilities; - Input and manage both sales and supplier invoices within the SAP system - Track incoming and outgoing payments, ensuring they are correctly allocated against relevant invoices - Maintain and update the fixed asset register - Carry out regular reviews and reconciliation of customer and vendor balances - Perform bank reconciliations by comparing financial records against bank statements - Keep internal systems up to date with amendments or changes - Log cash transactions along with corresponding purchase documentation - Prepare and post journal entries on a monthly basis as needed - Keep supporting spreadsheets up to date for reconciliation and reporting purposes Key Attributes - Previous finance/accounts experience - Microsoft Excel skills (ideally within a finance/accounts role) - SAP experience is essential H...

If you’ve also worked in the following roles, we’d also like to hear from you: Customer Service Representative, Sales Administrator, Account Coordinator, Customer Support Advisor, Sales Support Assistant, Customer Service Coordinator, Sales Support Administrator. The Customer Service Advisor / S

If you’ve also worked in the following roles, we’d also like to hear from you: Customer Service Representative, Sales Administrator, Account Coordinator, Customer Support Advisor, Sales Support Assistant, Customer Service Coordinator, Sales Support Administrator. As a Customer Service Advisor /

Customer Service Advisor / Sales Support Administrator Redler Limited is offering an exciting opportunity for a motivated individual to develop a career in customer service, sales support and account management, gaining hands-on experience in quotations, CRM systems and client communication. This role is known internally as an Aftermarket Customer Service Coordinator If you’ve also worked in the following roles, we’d also like to hear from you: Customer Service Representative, Sales Administrator, Account Coordinator, Customer Support Advisor, Sales Support Assistant, Customer Service Coordinator, Sales Support Administrator ALL LEVELS OF EXPERIENCE CONSIDERED If you’ve worked in a customer service or sales support role that would be advantageous. A good telephone manner and an outgoing “can do” personality is essential and full training will be provided to develop skills including product training. SALARY: £28,000 per annum + Benefits LOCATION: Stonehouse, Gloucestershire, South West England (GL10) – 100% Onsite role - candidates must live within a commutable distance (location must be shown on your CV) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Advisor / Sales Support Administrator to join Redler Limited at our Stonehouse site. As a Customer Service Advisor / Sales Support Administrator you will support customer enquiries, develop quotations and build strong client relationships while gaining valuable experience in sales administration and proposal development. The Customer Service Advisor / Sales Support Administrator role is ideal for someone looking to start or progress their career in customer service and sales, with full training provided and clear opportunities for long-term development. You will work collaboratively with internal teams, using communication skills, CRM systems and Microsoft Office to deliver excellent customer service and support business growth. ABOUT US Redler Limited is a well-established Mechanical Handling Business with a 100-year history of supplying new equipment, aftermarket spares, and services. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the Customer Service Advisor / Sales Support Administrator include: • Interpret Customer Requirements: Learn to understand customer needs and technical specifications, • Prepare Quotations: Assist in generating accurate costing and proposal documentation, • Customer Communication: Contact customers to discuss requirements and provide tailored solutions, • Sales Support Activities: Support the sales and proposals team with administrative tasks, • Develop Product Knowledge: Build understanding of products and services to enhance offerings, • Improve Competitiveness: Contribute ideas to refine proposals and improve customer value, • CRM System Usage: Maintain accurate customer records and data within internal systems, • Team Collaboration: Work closely with colleagues across departments to deliver results CANDIDATE REQUIREMENTS • Communication Skills: Excellent verbal and written communication with a professional telephone manner, • Customer Service Focus: A positive, outgoing approach to supporting customers and building relationships, • Willingness to Learn: Full training will be provided, • Teamwork and Independence: Ability to work both collaboratively and independently, • IT Skills: Proficiency in Microsoft Office including Word, Excel and Outlook, • Organisational Skills: Strong attention to detail and ability to manage multiple tasks, • Positive Attitude: A proactive and “can-do” approach to work, • Must live within commutable distance of GL10 3UT BENEFITS • Competitive salary of £28,000 per annum, • Permanent full-time position with opportunities for growth and career advancement, • Comprehensive training and development programmes, • Health and wellness benefits, • L&G Pension Scheme, • 25 days annual leave plus 8 bank holidays NO AGENCIES PLEASE WE ARE UNABLE TO SPONSOR CANDIDATES FOR THIS POSITION HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. We are working swiftly to find the best applicants and hope to hold local interviews ASAP. If you haven’t heard from us within 10 working days, please assume your application was unsuccessful at this time. We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation, however at this time we are unable to support applicants requiring a Visa to work in the United Kingdom. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly. JOB REF: AWDO-P14536 This job is being advertised by AWD online on behalf of Redler AWD-IN-SPJ

SAP Accounts Assistant – Hybrid Working Our client based in Stroud (Gloucestershire) are currently recruiting for an individual to join their accounts/finance team on a full-time basis for an 18 month fixed term contract. Whilst they offer a professional service, this is a friendly and down to earth team in which you will be well looked after, reflected by their low turnover of staff and offer plenty of benefits including pizza lunches, fully stocked snack cupboard, team away days, casual dress code, enhanced maternity/paternity, healthcare and dental scheme and more. Responsibilities; • Input and manage both sales and supplier invoices within the SAP system, • Track incoming and outgoing payments, ensuring they are correctly allocated against relevant invoices, • Maintain and update the fixed asset register, • Carry out regular reviews and reconciliation of customer and vendor balances, • Perform bank reconciliations by comparing financial records against bank statements, • Keep internal systems up to date with amendments or changes, • Log cash transactions along with corresponding purchase documentation, • Prepare and post journal entries on a monthly basis as needed, • Keep supporting spreadsheets up to date for reconciliation and reporting purposes Key Attributes • Previous finance/accounts experience, • Microsoft Excel skills (ideally within a finance/accounts role), • SAP experience is essential Hours: Mon – Fri, 8:45am – 5pm (some flexibility may be offered e.g. for a school run) + Hybrid working from week 1 Salary: Up to £30,000 per annum plus benefits including: • Hybrid working (2-3 days from home per week), • Free onsite parking, • Casual dress code, • Healthcare and dental scheme, • Pension scheme, • Enhanced maternity & paternity cover, • Individual professional development budget, • Team away-days and socials, • Full access to fully stocked snack cupboard, • Quarterly shopping vouchers, • Monthly breakfast club, • 30 days holiday (incl. BH), • Low turnover team