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Senior Customer Services, Logistics & Distribution Manager Full-time, permanent 1 day of working from home per week Watford COMPANY OVERVIEW Designer Parfums is a fast-growing, dynamic global fragrance company in the perfume & cosmetics industry, with a UK base in London and international ambition, with active business in around 70 markets. We are a small family-owned business, and we are proud to create, develop, and distribute brands from a fantastic portfolio of heritage classics to celebrity trend-led fragrances. We are brand owners and licensees for GHOST, JENNIFER LOPEZ, HAWAIIAN TROPIC, CERRUTI, PLAYBOY & JEAN LOUIS SCHERRER, and proud to be distributors for ARIANA GRANDE, GUY LAROCHE, PALOMA PICASSO, AIGNER & GANT. Our employees make our business special. With strong family values, we believe that Designer Parfums is a more prosperous and fun place to work when people feel free to be themselves. We believe in the power of being authentic, Agile and Approachable while meeting our business goals. JOB PURPOSE The Senior Manager will lead and oversee all aspects of customer order management, 3PL warehousing, and logistics operations, including managing global freight services for both B2B/D2C channels and inbound goods. This role ensures seamless order processing, compliance with international trade regulations, and efficient transportation across multiple modes of freight to cost budgets. The ideal candidate will combine strategic leadership with deep technical expertise in order management systems, import/export requirements, and global logistics optimisation. KEY DUTIES AND RESPONSIBILITIES Customer Order Management • Oversee end-to-end order lifecycle for B2B and D2C channels, ensuring accuracy, timeliness, and customer satisfaction., • Manage a team of 6 Order Management Administrators, • Implement and optimize Order Management Software (OMS) to streamline workflows and enhance visibility., • Enhance and maintain order fulfilment performance against KPIs and reporting tools to monitor order fulfilment. Warehousing • Manage the relationship and performance of two 3rd Party Logistics providers based in Continental Europe., • Liaising with the UK group warehousing organisation to ensure optimal movement of goods., • Oversee the accuracy of stock movement and storage of goods and components Logistics & Freight Services • Manage global freight operations across multi-modal transportation (air, ocean, road, rail)., • Manager a team of 2 Logistics Coordinators., • Negotiate contracts and maintain relationships with carriers, freight forwarders, and 3PL partners., • Drive cost optimization and service-level improvements through strategic freight planning. Logistics Compliance & Regulatory • Ensure adherence to import/export requirements, customs regulations, and trade compliance standards., • Maintain accurate documentation for international shipments and customs clearance., • Stay updated on global trade policies and proactively mitigate risks. Continuous Improvement • Identify and lead initiatives to enhance operational efficiency and scalability., • Collaborate cross-functionally with Sales, Finance, and Supply Chain teams to align logistics strategies with business goals., • Implement best practices for 3PL inventory management and order fulfilment. REQUIREMENTS Qualifications & Experience • 5+ years of leadership experience in order management, warehousing, and logistics., • Proven experience in Order Management Systems usage., • Strong knowledge of international trade compliance, customs regulations, and documentation., • Expertise in multi-modal freight operations and global logistics networks., • Familiarity with B2B and D2C order processing workflows., • Advanced proficiency in ERP and OMS platforms (e.g., SAP, Dynamics NAV/365, etc.)., • Excellent analytical, negotiation, and vendor management skills. Competencies • Data-driven decision making with a proactive approach to problem-solving, • Cross-functional collaboration, • Continuous improvement mindset, • Keen to learn and self-motivating, • Ability to work under pressure, • Outstanding written & verbal communication and organizational skill Candidate Attributes • Be accountable - Accountability and acting like an owner of the company at all times. The successful candidate will have to be a self-starter, driven to ride obstacles, and relentless in the pursuit of challenging objectives., • Be brave - Delivering value to the business and organisation above and beyond expectations and consistently beating goals., • Be pragmatic - Acting like an entrepreneur, with agility and a sense of urgency in all matters. Making new un-obvious connections and looking to leverage the best of the existing and develop new solutions with ownership, agility, and speed., • Be collaborative – Looking to win first and foremost as a team, adding strong personal value in all matters, including voicing disagreements, while backing decisions made. A positive attitude, assuming good intent in colleagues, and not engaging in office politics., • Be agile - Proven ability to design and manage change.

You’ll greet customers, provide expert perfume advice, and enjoy benefits such as 30 days of holiday, discounts on products, and opportunities for continuous training.

A dynamic global fragrance company in the UK is seeking a Senior Customer Services, Logistics & Distribution Manager to oversee customer order management and logistics operations.

A dynamic global fragrance company in Watford is seeking a skilled Production Planner responsible for end-to-end production and materials planning. The role demands timely execution of production plans and collaborating across departments for effective supply chain management. Proficiency with ERP s

NEW VACANCY! (PK9198) PACKAGING REGULATORY COMPLIANCE MANAGER- 3/4 MONTH SHORT TERM CONTRACT COMMUTABLE FROM CAMBRIDGESHIRE / HERTFORDSHIRE / BEDFORDSHIRE SALARY £40-55K (ANNUALLY) Hours of Work: Flexible between 25 and 37 hours per week Our client is a global packaging development company who offer innovative, premium packaging solutions to luxury brands predominantly in the health & beauty, spirits, homeware, candles, watches and fine fragrance markets. They are currently recruiting for a proactive and experienced Packaging Regulatory Compliance Manager to lead and manage global regulatory compliance across their packaging supply chain. This role will ensure the business operates in line with evolving international regulations, responsible sourcing practices and sustainability requirements. Key Responsibilities: Act as the primary point of contact for internal and external compliance-related enquiries, including regulatory inspections Manage company certifications, ensuring suppliers are added to the system, SAQs are completed, and any non-conformances (NCRs) are mapped and resolved Work with internal teams and third-party partners to arrange and coordinate global supplier audits where required Support Procurement and Sales teams by managing supplier and company certification mapping for clients globally, including monitoring certification expiry dates Monitor supplier performance through audits, assessments and corrective action plans to ensure ongoing compliance Collaborate with Procurement, Legal, and ESG teams to ensure responsible procurement and sustainable sourcing practices across the supply chain Act as the primary point of contact for the organisation's forest certification scheme across the UK and Ireland Work with global teams to apply SOPs & ways of working for new/emerging regulations Provide regulatory training and awareness sessions for internal and external stakeholders and deliver regular updates to Sales, Product Development and ESG teams on regulatory changes Maintain responsibility as the primary contact for managing and maintaining key customer supplier approval lists Conduct supply chain risk assessments with global teams to identify compliance gaps or high-risk areas and implement mitigation strategies Identify potential compliance risks and recommend practical solutions to ensure ongoing regulatory alignment Conduct internal audits to ensure compliance practices are being followed in accordance with company SOPs Drive continuous improvement by monitoring upcoming legislation and ensuring the organisation remains ahead of regulatory developments Support the development and updating of internal compliance policies in collaboration with relevant departments Support ESG initiatives, including sustainability data collection for the company's sustainability reporting platform Implement and maintain the Global Business Continuity PlanRequirements: Minimum 5-8 years' experience in regulatory compliance within packaging, FMCG, manufacturing, or related industries Strong knowledge of global regulatory frameworks and certifications including REACH Regulation, UK Plastic Packaging Tax, and sustainability initiatives linked to the European Green Deal Experience managing supplier compliance processes, including certification tracking, audits and corrective action plans Good understanding of responsible procurement, recyclability, circular economy principles and Extended Producer Responsibility (EPR) schemes Experience writing, updating and implementing compliance policies relating to supplier sourcing, material usage and sustainability reporting Ability to deliver regulatory training and communicate compliance requirements clearly to both internal teams and suppliers Strong analytical and data interpretation skills to assess supplier risk, compliance gaps and sustainability performance Proven ability to work cross-functionally with Procurement, Sales, Legal, ESG teams and global suppliers Ability to manage multiple global projects at once in a lean and fast-moving environment Strong stakeholder management skills with the ability to work effectively with suppliers, third-party auditors and regulatory bodies Commercial awareness and the ability to balance regulatory compliance with operational efficiency and business needs Proactive approach to identifying upcoming regulatory changes and implementing solutions to ensure ongoing compliance

This role is ideal for a true fragrance specialist with a deep passion for scent and proven perfumery experience. Strong knowledge of fragrance families, brands, and composition. Enjoy strong commission potential within a truly specialist fragrance role.

A leading beauty brand is seeking a Fragrance Specialist in London to be part of their team at Selfridges. Ideal candidates will bring a genuine love for people and relationships, with a keen interest in beauty and fragrance trends.

We have a wide portfolio of well‑known luxury brands across fashion, fragrance, makeup, skincare, and wellness. We have an exciting role as Fragrance Specialist to join PUIG with our Brand L'artisan in Selfridges. Experience within a one‑to‑one sales environment, ideally within Fragrance, Beau

As a Fragrance Consultant, you will be sharing your passion for Fragrances and delighting customers with our Brand stories. Shiseido Group’s fragrance brands are a collection of luxurious and exciting fragrance brands, which are amongst the leaders in the UK market. Fragrance Consultant Serge Lute

Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations. The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has

We are working with this amazing global beauty and wellness client who operate across key brands spanning beauty accessories, fragrance skincare and looking to hire another Product Developer due to expansion working across all their brands and categories.

Reporting into the Manager, your role at CHANEL is to contribute to the overall performance of the CHANEL Fragrance and Beauty account. You will provide a continued and elevated focus on CHANEL fragrance, delivering expert consultations which immerse clients further into the brand. Whilst you will n

A growing fragrance brand in the UK is seeking a proactive Commercial Finance Analyst to enhance commercial decision-making through data analysis.

A leading luxury brand company is seeking a Store Manager for their new store in Greater London.This full-time role focuses on overseeing store operations, achieving sales objectives, and maintaining the highest customer service standards.You will lead and develop a motivated team, ensuring excellen

A dynamic fragrance company in Greater London is seeking an experienced Assistant Trade Marketing Manager.

A leading luxury brand company in Greater London is seeking a Brand Ambassador for their Harrods team.The successful candidate will achieve sales targets while delivering exceptional customer experiences.This role requires a passion for beauty and luxury, along with strong interpersonal skills.Candi

A leading beauty recruitment agency is seeking a Fragrance Analyst to operate and maintain Agilent GC–MS equipment and generate analytical data.

A leading prestige beauty company based in London is seeking dynamic sales associates to deliver inspiring and personalized customer experiences.You will engage customers, support in-store events, and ensure high visual merchandising standards.Ideal candidates are self-starters with a passion for be

A luxury retail company in Greater London is seeking a Store Manager for its new store.The successful candidate will oversee store operations, drive sales, and ensure exceptional customer service.Responsibilities include leading a team, managing merchandising standards, and analyzing sales data to a

The position aims to balance creative vision with commercial results in beauty and fragrance sectors.

A leading beauty and fashion brand is seeking a part-time Brand Ambassador for their Spitefields Byredo Team in Greater London.In this role, you will achieve sales targets while delivering exceptional customer experiences and building brand loyalty.Ideal candidates will have experience in a luxury s

A luxury fragrance brand in Central London is seeking a dedicated Fragrance Specialist to provide exceptional service and drive sales in their flagship boutique. The ideal candidate has a background in luxury fragrances, acts as a brand ambassador, and is self-motivated.

Job Openings Niche Fragrance Sales Consultant - Harvey Nichols Knightsbridge. About the job Niche Fragrance Sales Consultant - Harvey Nichols Knightsbridge.

A leading luxury fragrance brand is seeking a full-time Fragrance Consultant in London. The ideal candidate will have a consultative sales background, creativity, and a passion for fragrance.

We represent fragrances for designers such as Versace, Moschino and Eight & Bob. Are you passionate about fragrance?……. We are looking for an engaging and passionate Fragrance Sales Consultants (Both Full time and Part time roles available) to work in various stores in Kingston (Stores could be

What impact you can create at CHANEL:*** Build long lasting client relationships through a tailored, memorable experience both in-store and through digital channels* Share passion and knowledge in fragrance, makeup, and skincare with confidence through storytelling* Deliver expert personalised consu

Ideal candidates have at least 2 years of retail management experience, preferably in fragrance or beauty.

A luxury retail company in Banbridge is looking for a part-time Sales Consultant to provide excellent customer service and product knowledge.The role involves assisting customers through personalized selling and sensory experiences, as well as supporting general store operations like stock managemen

Mobile Fragrance Sales Consultant – London. Are you passionate about fragrance?……. We are looking for an engaging and passionate Full-time Mobile Fragrance Consultant to work across stores in London.

A leading luxury beauty brand in Greater London seeks a Dior Ambassador to drive fragrance and beauty sales.

As one of our highly skilled make‑up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in‑store experience which educates and delights our customers.You will also like working as part of a high‑performin

If you are an amazing Fragrance Consultant and want to work with the luxury brands we look after then keep reading! We have Fragrance Consultants, Account Managers, Make up Artists, Retail Ambassadors, all looking to expand their teams across the UK’s most prestigious departments stores and we thi

A leading beauty brand in Greater London is seeking a Fragrance Specialist to enhance customer experiences and drive sales of Armani fragrances. The ideal candidate will be a fragrance enthusiast with strong relationship-building skills, able to create engaging events and deliver personalized consul

We have an amazing opportunity for an experienced full time Fragrance Sales Associate to work with a beautiful French Fragrance Brand that awakens the imagination and the senses from the very first notes. Proven track record in Fragrance/Beauty or Luxury retail sales. If you have a true interest in

A leading cosmetic company in London is seeking a passionate Fragrance Consultant to drive sales while providing exceptional customer service. You'll engage customers with inspiring stories about our luxury fragrance brands and meet high sales targets.

A luxury fragrances company is seeking a Marketing Director to lead their global marketing strategy. This role offers a dynamic environment with opportunities to shape the future of niche luxury fragrance distribution in a fast-growing international company.

Creative; able to recreate the emotions in clients of what fragrance was designed to encapsulate. Experience in beauty and/or fragrance sales is advantageous. POSITION: Fragrance Consultant - Full Time - 5 days per week (37.

Power Estee Lauder Companies portfolio of brands with actionable consumer insights across the Make Up & Fragrance clusters.

A luxury perfume house in London is seeking a Mobile Retail Sales Associate who embodies a passion for luxury fragrances.

You will need strong communication skills and a passion for fragrance. A prestigious beauty company is seeking a Fragrance Consultant to drive sales and create an engaging customer experience.

Love beauty? Obsessed with make-up? Can you find the ‘one’ when it comes to fragrance? Can you sell? Then we want YOU!We’re on the lookout for confident, passionate Beauty, Makeup & Fragrance Consultants to join us! You’ll be working with premium brands, meeting amazing customers, and doing

A beauty consultancy firm in Greater London seeks a passionate Full-time Fragrance Sales Consultant. This role involves selling fragrance products, achieving sales targets, and providing outstanding customer service.

A luxury fragrance brand in London is seeking a Client Advisor to enrich the customer experience and contribute to sales success. As a brand ambassador, you will guide clients through our exclusive fragrance collection, ensuring memorable service.

A leading retail brand seeks a Sales Advisor in Hemel Hempstead, focused on creating an outstanding customer experience and driving sales.The ideal candidate will demonstrate a passion for teamwork, possess excellent interpersonal skills, and be flexible with work hours.The role offers a permanent c

A premier luxury fragrance brand in the United Kingdom is seeking a Luxury Brand Ambassador for its counter in John Lewis Westfield.

Demonstrate your passion and knowledge in Fragrance, Makeup and Skincare. Fragrance & Beauty product knowledge: you can close the sale linking product knowledge to client needs. Passion: you show enthusiasm for Fragrance & Beauty products, services, and you are able to demonstrate it to the customer

A leading perfume retailer is seeking a Sales Advisor in York and North Yorkshire to deliver outstanding customer experiences and boost sales.The ideal candidate will have strong interpersonal skills and a passion for learning about perfumes.Successful candidates will receive training, benefits incl

A leading luxury beauty brand is seeking a Part Time Fragrance & Beauty Sales Consultant to create memorable client experiences and deliver expert consultations in fragrance and beauty products.