Customer Service Advisor - French Speaking
3 days ago
Belfast
Role & Responsibilities: • Providing customer support via telephone, e-mail and other methods in French and English., • Ensuring a high level of customer service to our candidates and clients, • Resolving customer queries on a first call resolution basis., • Where first call resolution isn’t possible, ensuring that you follow relevant escalation procedures., • Following your assigned daily schedules and tasks., • Taking part in in motivational activities., • Using and implementing feedback given during monitoring and coaching sessions., • Ensuring data security and upholding GDPR regulations., • Achieving all individual KPIs including (but not limited to) AHT, QA, PPH The Person: • Who is passionate about delivering outstanding customer service., • Who has excellent verbal and written communication skills., • With high levels of accuracy and an attention to detail in the work that you do., • Who is punctual and conscientious and takes pride in coming to work and coming to work on time. Essential Criteria: • Minimum 6 months’ experience in the customer service industry., • Excellent verbal and written communication skills in both French (at a fluent level) and English a with professional telephone etiquette. Desirable Criteria: (used in the event of high-volume applications): • 12 months’ contact Centre experience dealing with customer queries via phone. Hours of Work: • 40 hour per week, • Candidates must be fully flexible for rotational shift patterns, currently between Monday to Friday 07:30 – 16:30 (subject to change based on client & business requirements), • Permanent contract Selection Process: • Telephonic Screening., • Competency based Interview., • Relevant background screening checks.