Field Service Manager
6 days ago
Bracknell
Job Title: Field Service Manager Location: Bracknell, Office Based Salary: Competitive Job Type: Permanent, Full time As Field Service Manager, you will play a key role in leading and supporting our Building Performance Engineers, ensuring our field services are delivered safely, efficiently and to consistently high standards. You will oversee day-to-day deployment, operational performance and team competency, while resolving delivery challenges and helping ensure we continue to meet our commitments to customers. • Lead, support and develop Building Performance Engineers, providing guidance and taking appropriate action where required., • Recruit, onboard and train employees, including managing probation and performance review processes., • Manage day-to-day team operations to maintain efficiency and support organisational goals., • Ensure appropriate management of employee matters in line with regulatory requirements and internal policies., • Champion a culture of safety, wellbeing, accountability, continuous improvement and development.., • Contribute to a collaborative, high-performing team.., • Deputise for the BPE management team when required., • Oversee scheduling, resource planning and workforce coverage across the team., • Monitor operational KPIs, including completion rates, productivity and resource utilisation., • Ensure tasks and projects are delivered on time and to the required quality standards., • Allocate resources effectively and address avoidable delays, repeat visits, aborted work and remedial activity., • Ensure field records and supporting information are completed accurately and promptly., • Provide feedback to support the improvement, streamlining and implementation of operational processes., • Ensure compliance with health and safety requirements, industry regulations, company policies and quality standards, including ISO/IEC 17025 and ISO 9001., • Conduct audits and assessments to demonstrate competency, identify opportunities for improvement and support regulatory compliance., • Stop or escalat[e] work where there are material safety, quality, competency or compliance concerns., • Ensure incidents, non-conformities and operational risks are appropriately recorded and escalated., • Support engineers with day-to-day operational queries relating to service delivery., • Maintain knowledge of regulatory and technical developments relevant to the industry and communicate this to stakeholders., • Ensure team members have the necessary technical skills and training., • Refer matterrequiring specialist technical judgement or formal approval to the appropriate technical authority., • Address customer enquiries and complaints in a timely and professional manner., • Respond effective.y, • Identify opportunities to improve service delivery and contribute to business growth., • Escalate customer requests or changes in scope that may have contractual, programme or cost implications., • Proven experience managing field-based service, compliance or engineering teams., • Engineering or technical degree, NVQ Level 4 or 5, or equivalent industry experience., • Experience of direct line management, including employee development and performance management., • Experience scheduling resources and managing field-service delivery against customer, quality and timescale requirements., • Knowledge of relevant standards, including ISO/IEC 17025 and ISO 9001., • Strong leadership and team development skills., • Excellent problem-solving and decision-making ability., • Strong communication and stakeholder management skills., • Ability to think critically, assess situations and make informed decisions., • Understanding of how utilisation, travel, delays, repeat work and remedial activity affect service efficiency., • Embody, accountability, and professionalism., • Promote a culture of respect and open communication both internally and externally., • Create a welcoming, engaging and collaborative environment that embraces equity, diversity and inclusion., • Approach challenges with a positive future-orientated attitude to maximise value., • Drive the successful execution and on-time delivery of tasks and projects, ensuring high quality results and operational excellence., • Facilitate and embrace change, growth, innovation and continuous improvement., • Commit to achieving commercial success with positive and impactful outcomes., • Champion BSRIA as the independent industry leader in providing practical, science-based solutions. As a BSRIA employee, you are required to: • Embody, accountability, and professionalism., • Promote a culture of respect and open communication both internally and externally., • Create a welcoming, engaging and collaborative environment that embraces equity, diversity and inclusion., • Approach challenges with a positive future-orientated attitude to maximise value., • Drive the successful execution and on-time delivery of tasks and projects, ensuring high quality results and operational excellence., • Facilitate and embrace change, growth, innovation and continuous improvement., • Commit to achieving commercial success with positive and impactful outcomes., • Champion BSRIA as the independent industry leader in providing practical, science-based solutions. Candidates with the experience or relevant job titles of: Field Operations Manager, Technical Operations Manager, Service Delivery Manager, Regional Service Manager, Technical Services Manager, Building Services Manager, Technical Supervisor may also be considered for this role #J-18808-Ljbffr