Technical Operations Engineer
5 days ago
Croydon
Technical Operations Engineer 📍 Croydon, Greater London (Hybrid: 4 days onsite, 1 day WFH) 🕒 Full-time | Permanent We’re looking for a proactive and hands-on Technical Operations Engineer to support and enhance a fast-growing, technology-driven operational estate. This is a service-led role with real ownership of system performance, reliability, and uptime across multiple live environments. You’ll play a key part in maintaining and improving a distributed infrastructure made up of IoT devices, networking systems, and automated technologies. 🚀 The Opportunity Join a scaling technology business at the forefront of smart infrastructure and urban mobility. You’ll work across a live, multi-site environment, helping to ensure systems run smoothly while driving continuous improvement and innovation. 🔧 Key Responsibilities IoT & Infrastructure Management • Maintain, monitor, and optimise IoT devices and hardware (e.g. cameras, edge devices, kiosks, tablets, networking equipment), • Manage deployment, configuration, and lifecycle of infrastructure across multiple sites, • Proactively monitor system health, connectivity, and performance, • Monitor uptime KPIs and ensure service stability, • Conduct root cause analysis (RCA) and implement long-term fixes, • Collaborate with internal teams and third-party suppliers on system improvements, • Troubleshoot full system flows (device → network → backend → payment/reporting systems), • Support integrated platforms and connected devices, • Support live operational sites with a strong service mindset, • Identify and resolve infrastructure inefficiencies, • Lead technical input on new site rollouts and enhancements, • Manage device procurement, stock, and lifecycle planning, • Ensure equipment is configured and deployment-ready, • Maintain accurate inventory and asset records, • Maintain technical documentation, configurations, and network diagrams, • Create SOPs and troubleshooting guides, • Manage tickets and change requests via service platforms Experience • 5+ years in IT support, infrastructure, technical operations, or field engineering, • Experience managing distributed systems or IoT environments, • Comfortable working across multiple live sites, • Strong networking knowledge (IP addressing, VPNs, troubleshooting), • Experience with routers, switches, and firewalls, • Solid Windows OS knowledge (logs, command line, system configuration), • Remote device management, • Root cause analysis and problem-solving, • Strong documentation and asset management discipline, • Experience with ANPR, CCTV, or sensor-based systems, • Familiarity with edge devices (e.g. Raspberry Pi, industrial PCs), • Exposure to device management or monitoring platforms, • Calm and decisive under pressure, • Clear communicator (technical and non-technical), • Highly organised with strong ownership mindset, • Proactive and solutions-focused, • Able to commute to Croydon 4 days per week, • Right to work in the UK (no sponsorship available), • Full UK driving licence (desirable)