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2x Executive Assistants (UK) – Oversight of Global PA Function Location: UK (Uxbridge / West London or Hybrid) Travel: Travel will be involved so only those able to meet this requirement are advised to apply Reporting to: CEO & COO Direct Report: Personal Assistant's (India – Navi Mumbai) Working Hours: UK business hours (flexibility required for cross-border coordination) About Keplin Group Limited Keplin Group Limited is a UK-based FMCG group operating a portfolio of 11 consumer brands across global markets. With growing international operations, the business requires structured, senior executive support to ensure leadership time, priorities, and execution are tightly managed across regions. Role Summary The Executive Assistant's (EA) will act as the primary strategic and operational support partner to the CEO and COO, while directly managing and overseeing the India-based PA. This role is not administrative only. It is a control, prioritisation, and governance role designed to ensure: • Executive time is protected, • Information flow is filtered and accurate, • Instructions are executed correctly across geographies Key Responsibilities Executive Support (UK-Led) • Own and control CEO & COO calendars, priorities, and scheduling strategy, • Act as first-line gatekeeper for UK leadership time, • Prepare briefing packs, agendas, summaries, and decision documents, • Anticipate leadership needs and proactively flag conflicts, risks, or gaps, • Manage sensitive and confidential matters with absolute discretion PA Oversight & Management (India) • Line-manage the India-based PA and set daily/weekly priorities, • Delegate tasks clearly and monitor execution quality and timelines, • Review outputs (emails, documents, itineraries, reports) before leadership exposure, • Ensure instructions from CEO/COO are interpreted correctly and followed precisely, • Coach, correct, and continuously improve PA standards and performance, • Act as escalation point where clarity, urgency, or judgement is required Coordination & Communication Control • Be the single point of coordination between:, • CEO / COO, • India PA's, • Senior leadership team, • Track all actions, follow-ups, and deadlines to closure, • Ensure no instruction, meeting action, or request is lost or duplicated, • Maintain structured logs, trackers, and priority lists Travel, Logistics & Planning • Own end-to-end executive travel strategy (UK & international), • Review and approve travel plans prepared by the India PA, • Ensure visas, itineraries, accommodation, and schedules are aligned to business priorities, • Oversee expense reporting accuracy and compliance Operational & Business Support • Support leadership with:, • Board and senior management preparation, • Cross-functional coordination, • High-priority initiatives and deadlines, • Maintain executive filing systems and structured documentation, • Ensure information is accessible, current, and decision-ready What Success Looks Like • CEO & COO are fully briefed, prepared, and uninterrupted, • Calendars reflect true priorities, not noise, • The India PA operates efficiently, confidently, and consistently, • Instructions are executed correctly first time, • Leadership trust the EA function completely Key Requirements Experience • 6–10+ years’ experience as an Executive Assistant supporting senior leadership, • Proven experience managing or supervising a PA or admin function, • Exceptional organisation, judgement, and prioritisation, • Strong leadership presence without ego, • Outstanding written and verbal English, • Ability to manage complexity, urgency, and confidentiality, • Bachelor’s degree (or equivalent professional experience) Why This Role Is Critical This position is the control centre of executive operations. The EA ensures leadership time is protected, decisions are supported, and the India PA function operates as an extension of the UK leadership office - not in parallel or in isolation.

Ancillary Services Manager Location: Heathrow Consolidation Centre (HCC) Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today. Reports to: Head of Customer Experience About the role We are looking for an experienced and proactive Ancillary Services Manager to lead and develop operational teams across multiple departments at Heathrow Consolidation Centre. This is a varied leadership role with responsibility for Multiuser Warehouse operations, Additional Services, Customer Service, short-term strategic delivery, and quality assurance. You will play a key role in ensuring safe, efficient, compliant day-to-day operations while also driving process improvement, financial control, service excellence, and revenue growth. The successful candidate will be a strong people leader with excellent operational knowledge, commercial awareness, and the ability to turn business priorities into clear, actionable plans. Key responsibilitiesMultiuser Warehouse (MUW) • Manage day-to-day Multiuser Warehouse operations, ensuring safe, efficient and compliant performance., • Act as the subject matter expert for OMNI and SOM systems, troubleshooting issues and resolving them wherever possible before escalating to IT., • Maintain system data integrity and ensure adherence to operational workflows., • Create, update and maintain training documentation, SOPs and process guides., • Deliver training where required, while coaching and mentoring colleagues to improve capability and performance., • Regularly review warehouse processes, identify inefficiencies and implement improvements., • Work closely with the Heathrow Retail Account Manager, Senior Account Manager and Reach teams to support business-as-usual operations., • Monitor KPIs and operational performance, addressing inaccuracies and underperformance proactively., • Act as the escalation point for operational issues, investigations and stock discrepancies, ensuring timely root cause analysis and resolution., • Ensure compliance with health and safety, company policies and audit requirements., • Maintain accurate reporting and operational documentation for review by the Head of Customer Experience. Additional Services, • Lead and manage day-to-day BAU operations within the Additional Services department, including parcel deliveries and oversight of monthly financial invoicing processes., • Ensure services are delivered efficiently, accurately and in line with company KPIs and contractual agreements., • Provide hands-on operational support where needed to maintain continuity and performance., • Oversee financial reporting for Additional Services, ensuring accuracy, transparency and timely submission., • Create and maintain a monthly review dashboard, providing analysis of revenue performance, trends and growth opportunities., • Monitor revenue generation against targets, identifying risks and underperformance., • Identify and develop new Additional Service opportunities across the business and Heathrow Airport to drive revenue growth., • Collaborate with internal stakeholders to introduce and implement new service offerings., • Ensure compliance with operational, financial and governance standards., • Maintain accurate documentation, reporting and audit trails for all Additional Service activity., • Act as escalation point for operational issues, including delivery investigations where applicable. Customer Service, • Lead and manage the day-to-day operations of the Customer Service department., • Manage holiday approvals and coordinate sickness and holiday cover., • Create, maintain and adjust staff rotas to ensure appropriate cover at all times., • Monitor attendance and address absence issues as required., • Oversee accurate logging and maintenance of call records in AMIS., • Manage shared email inboxes, ensuring prompt and professional responses to external correspondence, including booking requests., • Maintain high office standards, ensuring organisation, professionalism and compliance., • Develop and implement customer service procedures and best practices., • Identify and drive process improvements across the department., • Ensure adherence to company policies and the BSL Labour Agreement., • Monitor team performance, provide coaching and drive continuous improvement., • Produce accurate operational reports for review by the Head of Customer Experience. Short-Term Strategy, • Lead the development and execution of short-term strategic plans aligned with business priorities and operational objectives., • Translate strategic goals into clear, actionable plans with defined timelines, deliverables and ownership., • Monitor performance against targets, identifying risks and implementing corrective actions where needed., • Analyse operational and financial data to support informed decision-making., • Coordinate cross-functional teams to ensure aligned delivery of key initiatives., • Provide regular progress updates and performance reporting to the Head of Customer Experience and Head of Operations., • Conduct post-implementation reviews to assess impact and capture lessons learned., • Remain flexible and adapt plans in response to evolving business needs and external factors. Quality Assurance, • Provide guidance to management on process development, process support and conformance., • Oversee Root Cause Failure (RCF) initiatives to address process anomalies, identify non-compliance and support corrective action., • Oversee implementation of Irreversible Corrective Actions (ICA) to reduce non-conformities, minimise operational disruption and improve resilience., • Work in partnership with relevant Heads of Department to support strong internal and external audit results. Business as Usual, • Actively participate in Monthly Management Reviews (MMRs) and customer meetings, including monthly and quarterly reviews with HAL where required., • Coach, mentor and support all levels of management in achieving operational excellence in innovation development, innovation execution, project management and process control., • Act as the gatekeeper for knowledge-based solutions stored in the AMIS system., • Support European deployment opportunities as they arise. Key relationshipsExternal, • Retail Business Partners, • Retail Inbound Suppliers Internal, • HCC Head of Operations, • Head of Customer Experience, • Operational Managers, • Additional Services Team, • CTIMs, • HR, • Finance, • IT, • Line Level Leaders What were looking for, • Strong operational leadership experience across warehousing, customer service or multi-function service environments, • Excellent people management, coaching and mentoring skills, • Strong commercial awareness and confidence working with financial and performance data, • Experience in process improvement, compliance, audits and operational reporting, • Ability to manage multiple priorities and departments effectively, • Confident communicator with strong stakeholder management skills