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  • Manager of Client Care
    Manager of Client Care
    14 days ago
    Full-time
    London

    WHO ARE YOU? After years of success in Canada, UROSPOT is expanding into the UK. As the Manager of Client Care you truly change lives. Using your nursing / healthcare background, you will lead our client experience team and ensure the clients who walk through our door, frustrated by their pelvic health challenges, receive world class care that restores their freedom, confidence, and trust in their body again. You ensure clients leave feeling educated and empowered about their health and wellness. At UROSPOT you’ll become a subject matter expert on all things pelvic health. You will lead our pelvic health done differently care model that incorporates education, health coaching and our non-invasive, disruptive technology that restores the fitness of the pelvic floor musculature to help improve quality of life for those struggling with bladder leaks, urgency, frequency, prolapse, GSM etc. No more changing pads and nappies as a nurse / healthcare professional. Our clients stay fully clothed throughout their journey at UROSPOT. You will build relationships with our clients by leading all client consultations, developing an individual care plan for each person and inspiring them to prioritize their health. Your impeccable listening skills, empathetic understanding and contagious passion will help ensure our clients feel heard, understood and are provided the hope they so deserve. You are a natural storyteller and leader. Your warmth, competence and professional appearance immediately build trust; making people feel comfortable. Your attention to detail will ensure a meaningful brand experience every time you interact with a client. You are excited to lead a small team of like-minded people passionate about improving women’s health. You are a confident coach and enjoy helping others succeed as well as inspiring a team around a common goal. Passion with purpose is what you’ve been craving. Setting a goal and crushing it lights you up inside. Leading a small team excites you. A regular Monday-Friday schedule feels like a dream come true. We can’t wait to meet you. JOB DUTIES: • As a passionate brand ambassador, take lead role in client consultations. Review intake forms in advance of consultation. Listen empathetically and question brilliantly to build an individualized care plan for each client. In a safe and effective manner provide trial treatment and coordinate their treatment protocol with the help of our Client Care Administrator. You are the ultimate owner of client experience., • Responsible for conversion from interest through to treatment., • Fully understand how to perform every role in the clinic operations. You are able to step in wherever necessary when staffing shortages occur or to cover breaks., • Correct performance in each role if process is not being adhered to., • Handle all customer complaints and comments in a professional, timely and mindful manner knowing “clients at our core” is a core value at UROSPOT., • Respect and protect the rights of clients, including but not limited to their right to independence, autonomy, and self-determination; their right to choose and practice individual values, beliefs, religion, and culture; their right to privacy and dignity; and their right to live free from retaliation, discrimination, and abuse., • Maintain and model appropriate personal boundaries with clients, and refrain from involvement with client personal affairs or other business that may constitute a conflict of interest., • Ensure that all direct reports delivering treatment comply with company policies, procedures, and ethical standards. Ensure clients receive exceptional care during their treatment protocol., • Ensure correct reporting procedures for all client sessions are entered completely and efficiently., • Ensure that team members adhere to all appearance standards, personal hygiene and safety procedures and guidelines., • Ensure that safe work practices are followed., • Contribute ideas and oversee and assist with the planning and implementation enhancements that make our client experience better., • Analyze departmental operations and identify areas requiring improvement., • Submit any required reports on time and complete., • Communicate effectively and use a professional approach with all team members, managers, supervisors, clients, and stakeholders., • Knowledge of external regulatory bodies governing the organization. This includes partnering with clinic owner to ensure policies and procedures adhere to CQC expectations., • Assist the owner in the hiring of staff., • Maintain current credentials as required for employment. JOB REQUIREMENTS: • Registered healthcare professional (e.g. RN / BScN or other healthcare professional); current certificate of competency from the appropriate regulating body and must be in good standing (e.g. NMC), • Completion of an Enhanced DBS check., • Further education / interest in women’s health, pelvic health or other related specialism., • Familiarity with CQC and keen to ensure the UROSPOT services adhere to all policies and procedures., • Sales and client management experience is an asset., • You are a storyteller, a planner, a lover of being organized., • Passionate about helping people., • An innate leader – you have led teams before and relish this opportunity., • Able to set expectations, delegate and monitor progress of all direct reports., • Effective leadership skills, with a strong focus on mentoring and motivation of employees., • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills., • You believe in women's empowerment and are eager to be a part of something with a true purpose that will change women's lives for the better. WORK CONDITIONS: • Work environment is one where you bring clients joy, freedom and confidence in a beautiful setting., • Currently a Monday-Friday operation during the day. Possibility of Saturdays in the future with expansion., • Interaction with clients, employees and owners., • Occasional help at marketing events. Acknowledgement and Agreement UROSPOT is an equal opportunity employer and strives to ensure that its hiring process meets the needs of all persons. As such, UROSPOT will provide reasonable accommodation for any applicant, as requested during the hiring process.

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  • Volunteer fundraising Officer
    Volunteer fundraising Officer
    17 days ago
    Part-time
    London

    The Social Supermarket Initiative (SSI) is a community-led social enterprise tackling food insecurity and promoting sustainable community growth through our affordable supermarket model, outreach programmes, and ethical partnerships. We are seeking a Volunteer Fundraising Officer to support SSI’s financial sustainability and growth. This role will focus on securing funding through grant writing, donor engagement, and community fundraising initiatives, ensuring SSI can continue delivering its mission and expanding its social impact. Key Responsibilities • Identify, research, and pursue grant opportunities, donor funding, and community fundraising streams., • Develop high-quality, persuasive, and compliant funding proposals and applications., • Maintain SSI’s funding tracker, calendar, and reporting systems., • Build and maintain relationships with funders, local partners, and community stakeholders., • Support outcome and impact reporting to funders and the board., • Contribute to SSI’s fundraising strategy and advise on opportunities for growth. Core Duties • Ensure fundraising and grant activities align with SSI’s mission and compliance standards., • Exercise professionalism, diligence, and integrity in all fundraising matters., • Safeguard financial accuracy and transparency in proposals and reports., • Collaborate with internal teams to gather data, stories, and supporting evidence for applications., • Create compelling marketing materials to promote fundraising initiatives across various channels., • Join working groups or project committees related to fundraising and development. Expectations of the Role • Attend and contribute to team meetings and planning sessions., • Stay informed about trends in funding, social enterprise, and community development., • Participate in project groups or campaigns where relevant to fundraising objectives., • Maintain confidentiality and uphold SSI’s ethical standards, including diversity and inclusion. About You Essential • Commitment to SSI’s mission and community impact., • Strong communication, collaboration, and organisational skills., • Experience in fundraising, grant writing, or donor management., • Solutions-driven mindset, with attention to detail and accuracy in proposals and budgets. Desirable • Knowledge of social enterprise, food systems, sustainability, or community engagement., • Understanding of finance, governance, or nonprofit operations., • Lived experience of food insecurity or involvement in community-led initiatives. What We Offer • Opportunity to contribute to a purpose-driven social enterprise with measurable community impact., • Hands-on experience in fundraising, grant writing, and donor management., • Networking opportunities through community events and partnerships., • Reimbursement of reasonable travel and meeting expenses., • Training and professional development to support growth and impact on SSI’s mission. How to Apply Please send your CV (max 2 pages) and a short statement (max 300 words) outlining your interest in the role and relevant experience.

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  • Volunteer Supporting Director
    Volunteer Supporting Director
    1 month ago
    Part-time
    London

    The Social Supermarket Initiative The Social Supermarket Initiative (SSI) is a community-led social enterprise tackling food insecurity and promoting sustainable community growth through our affordable supermarket model, outreach programmes, and ethical partnerships. We are seeking Supporting Directors to join our Board, contributing strategic insight, expertise, and oversight to strengthen SSI’s governance, operations, and long-term impact. Key Responsibilities • Provide strategic guidance and oversight to ensure SSI delivers on its community mission and legal obligations., • Support the Board in policy-setting, financial accountability, and risk management., • Contribute specialist expertise (e.g. governance, finance, partnerships, community development, food systems)., • Champion SSI’s values and act as an ambassador, building relationships with partners, funders, and local organisations., • Monitor progress against strategic goals and ensure decisions align with SSI’s community purpose. Core Duties • Ensure SSI acts within its powers and upholds its community interest objectives., • Exercise reasonable care, skill, and diligence in all Board matters., • Safeguard SSI’s financial integrity, sustainability, and compliance with relevant regulations., • Provide advice and constructive challenge without engaging in daily operations., • Join working groups or committees (e.g. finance, growth, governance) where relevant to your expertise. Expectations of the Role • Attend and prepare for quarterly Board meetings and one annual review., • Stay informed about emerging issues in food justice, sustainability, and community wellbeing., • Participate in subcommittees or project groups as appropriate., • Maintain confidentiality, uphold SSI’s ethical standards, and champion diversity and inclusion. About You Essential • Commitment to SSI’s mission and social purpose., • Strong communication, collaboration, and leadership skills., • Experience in governance, management, or community initiatives (professional or voluntary)., • Sound judgement, integrity, and a solutions-driven mindset. Desirable • Knowledge of social enterprise, food systems, sustainability, or community engagement., • Understanding of governance, finance, or charity operations., • Lived experience of food insecurity, social inequality, or community leadership. What We Offer • Opportunity to contribute to a purpose-driven social enterprise with measurable community impact., • Experience in board-level leadership, governance, and strategy., • Networking opportunities through community events and partnerships., • Reimbursement of reasonable travel and meeting expenses., • Training and development opportunities in governance and management. How to Apply Please send your CV (max 2 pages) and a short statement (max 300 words) outlining your interest and relevant experience.

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