Assistant Development Manager
hace 5 días
Hayes
Job Title: Assistant Development Manager Salary: £35,000 – £40,000 per annum Location: UB3 Working Hours: 8:00am – 17:00pm Role Purpose The Assistant Development Manager will provide high-quality administrative, operational, and management support to the Development Manager. The role is integral to the successful day-to-day operation of the Estate, ensuring policies, procedures, and company standards are upheld while delivering a consistently high level of service to residents, contractors, and stakeholders. Key Responsibilities • Support the Development Manager in the day-to-day management of the Estate., • Ensure estate compliance is maintained, including reporting relevant defects to the Client during the defect liability period., • Assist in tracking, updating, and resolving defects with the Client., • Ensure actions are completed within agreed Service Level Agreements (SLAs)., • Carry out site visits via DataStation and ensure all visits are completed on time., • Proactively identify issues, solve problems, and recommend service improvements., • Maintain effective working relationships with existing and future estate contractors., • Supervise and manage contractors in relation to performance, value for money, and compliance., • Indirectly supervise on-site staff including administrators, yard staff, handymen, and cleaners., • Tender for high-value contracts in compliance with Section 20 requirements., • Liaise with contractors attending site, manage key handling, and follow up where keys are not returned by the end of the working day., • Check, approve, or query contractor invoices as appropriate., • Manage the estate purchasing and ordering system (MRI Qube), raising purchase orders as required., • Assist in managing budgets in line with Estate Management direction., • Order and manage stock for cleaning supplies, stationery, and first aid materials., • Maintain and update DataStation, ensuring records remain accurate and current., • Update, amend, and manage estate and facilities management databases., • Produce reports as directed by the Development Manager, including gym usage and DataStation reports., • Manage the fingerprint clock-in system and reconcile invoices against recorded attendances., • Act as a key point of contact for residents, lessees, tenants, estate agents, surveyors, and clients., • Deal with resident enquiries, escalating issues where appropriate., • Prepare and distribute electronic welcome packs to new tenants and lessees, following up on missing information., • Communicate with car parking management companies (temporary and permanent) and administer all related correspondence., • Administer the sale and programming of fobs and remotes as required., • Take water meter readings upon resident request and record monthly estate water and electricity readings., • Manage telephone, email, and written correspondence, ensuring timely responses and appropriate follow-up., • Maintain electronic and paper filing systems for the property management team., • Plan and organise the Estate calendar to ensure efficient time management., • Meet and greet residents, clients, and contractors as required., • Check estate internal postboxes regularly., • Update building noticeboards as required., • Write and circulate monthly newsletters, circular letters, and resident communications., • Handle general office duties including photocopying, post, and registered mail., • Work in accordance with the Landlord & Tenant Act and all relevant legislation., • Ensure activities are delivered within approved budgetary constraints., • Adhere to company policies, procedures, and health & safety requirements. Essential Experience & Skills • Proven experience in leasehold residential property management, ideally within large London estates (currently approx. 1,200 units)., • Previous experience using MRI Qube (highly desirable)., • Excellent customer service and communication skills with a strong resident-focused approach., • Ability to work effectively as part of a team and support wider estate operations. Desired • Ideally hold an Affiliate TPI qualification. Benefits • 23 days annual leave, • Increase of annual leave by 2 days after 2 years of service, • Holiday Buy and Sell (available during the annual enrolment window in December), • Enhanced pension scheme, • Life Assurance (above core cover – taxable benefit), • Private Medical Insurance (taxable benefit), • Critical Illness Cover (taxable benefit), • Health Cash Plan (taxable benefit), • Tax-free Childcare Vouchers (closed to new entrants), • Eye Care Vouchers, • Flu Vouchers, • Employee Assistance Programme (EAP) If this would be something of interest, please apply with your CV and Niamh will be in touch
