Hardware support jobs in United Kingdom

Computer system and equipment installers and servicers are responsible for setting up, maintaining, and repairing computer hardware and related equipment. This includes installing software, troubleshooting hardware issues, and ensuring that systems are functioning optimally. They may also provide technical support to users and perform regular maintenance to prevent system failures.

What We Do…! Working closely with an expanding client base we specialise in highly technical and innovative installations including control systems, video walls, digital signage, high end projection, video conferencing solutions, system design, installation, and support. Continual growth, along with internal expansion with-in our installation department means we have an immediate vacancy for an experienced AV Installation Engineer. Who We Want…! This is a flexible, full-time position (Mon-Fri - 08:30 – 17:30), requiring some early starts/late finishes with occasional overnight/away work. Based out of our HQ in Manor Royal, Crawley, applicants will need general proficiency in all aspects of AV disciplines. An ability work as part of a team, and unaided, be calm under pressure, take responsibility, multi-task and prioritise/manage applied workloads. A motivated self-starter, with relevant industry experience in Microsoft TEAMS & associated Video Conferencing, UC & Audio installations, with a proficiency to install hardware, software, and basic network-related problems. Applicants should be excellent communicators via telephone and email (Laptop & mobile provided), having meticulous attention to detail, with an organised approach to all tasks. The role will report directly to the B2B management team, with relevant workloads/schedules provided accordingly. Essential: · A Full UK Driving License – (maximum 3 points) requiring daily travel to various sites utilising a fully expensed company vehicle. · A Valid UK Passport (relevant UK work visa) · A checkable (Full) 5yr employment history (any employment gaps must be verifiable). · Windows PC Proficient – Word/Excel etc…etc. · A solid background in Audio-Visual technologies. Qualification (or relevant experience in lieu of) in an appropriate technology/engineering/business discipline. · A solid understanding of wall, floor & ceiling constructions. Preferred: · Valid CSCS - Site Operative Card · Recent DBS (Criminal Records) Certificate · AVIXA CTS Certification · Three or more years as an installation engineer or related industry experience Experience or working knowledge of the following manufacturers is preferred: CRESTRON, Q-SYS, Bi-Amp, Dante, SHURE, BOSE, EXTRON, KRAMER, Logitech, Yealink, Cisco, Teams, IPTV (EXTERITY-TRIPLEPLAY & ONELAN) Digital TV/Signage Systems.

Responsibilities: · Assist customers with inquiries related to computers, peripheral devices, and software products. · Provide guidance on product selection based on customer needs and preferences. · Troubleshoot and resolve customer issues regarding hardware and software functionalities. · Install, configure, and update software applications on customer devices. · Perform hardware installations, upgrades, and repairs as necessary. · Conduct diagnostics to identify and resolve technical problems efficiently. · Ensure the proper functioning of in-store systems, including point-of-sale terminals and display units. · Perform routine maintenance tasks such as software updates, antivirus scans, and system optimizations. · Monitor system performance and address any issues to minimize downtime. · Maintain accurate records of inventory levels for computers, peripherals, and software products. · Coordinate with vendors for product procurement and replenishment. · Conduct periodic audits to reconcile physical inventory with database records. · Document troubleshooting procedures, solutions, and best practices for future reference. · Create user manuals and instructional guides for customers on product usage and maintenance. · Provide training sessions to retail staff on new products, features, and troubleshooting techniques. · Educate customers on the use and care of their purchased devices and software. · Ensure compliance with data protection regulations and security protocols. · Implement security measures to safeguard customer data and sensitive information. · Stay updated on industry trends, technological advancements, and security threats. ** Requirements & Skills:** · High school diploma or equivalent bachelor’s degree in information technology, Computer Science, or related field preferred. · Proven experience in technical support, preferably in a retail environment. · Proficiency in troubleshooting hardware and software issues. · Must have good knowledge of GDPR. · Strong communication and interpersonal skills. · Ability to multitask and work efficiently in a fast-paced environment. · Knowledge of computer systems, networking, and software applications. Familiarity with inventory management systems and retail operations.

Responsibilities: · Install, configure, and set up computer systems, peripheral units (such as printers, scanners, and external storage devices), routers, switches, firewalls, servers and software applications according to customer requirements. · Provide technical assistance to customers and colleagues regarding computer hardware, software, and peripheral devices. · Troubleshoot and resolve technical issues efficiently to minimize downtime and ensure customer satisfaction. · Install, configure, and set up computer systems, peripheral units (such as printers, scanners, and external storage devices), and software applications according to customer requirements. · Ensure all installations adhere to industry standards and best practices. · Perform routine maintenance tasks, including system updates, software patches, and hardware upgrades, to optimize system performance and security. · Conduct regular inspections and preventive maintenance to identify and address potential issues before they escalate. · Stay up-to-date with the latest trends, technologies, and products in the IT industry, particularly those related to computers, peripheral units, and software. · Assist customers in selecting the right products and solutions to meet their specific requirements. · Provide guidance on product features, compatibility, and functionality to ensure customers make informed purchasing decisions. · Collaborate with sales staff to promote IT products and services, answer technical queries, and address customer concerns effectively. · Monitor inventory levels of IT products and accessories, and assist with stock replenishment, merchandising, and organization within the retail store. · Maintain accurate records of customer interactions, service requests, and product inventory using appropriate software tools and systems. · Generate reports on sales performance, service activities, and inventory status as required by management. · Adhere to company policies, procedures, and guidelines related to IT security, data protection, and customer privacy. · Implement measures to safeguard sensitive information and prevent unauthorized access or data breaches. · Collaborate with colleagues across various departments, including sales, customer service, and technical support, to deliver a seamless and cohesive customer experience. Communicate effectively with team members to share knowledge, coordinate tasks, and address any issues or challenges that arise. Requirements & Skills: · High school diploma or equivalent; bachelor’s degree in computer science or related field preferred. · Proven experience in IT support, technical troubleshooting, and customer service, preferably in a retail environment. · Proficiency in computer hardware, software installation, and troubleshooting techniques. · Strong communication skills, both verbal and written, with the ability to convey technical information in a clear and understandable manner. · Have knowledge of ISO 90001 and ISO 27001. · Must have good knowledge of GDPR. · Excellent interpersonal skills and a customer-focused mindset. · Detail-oriented with the ability to multitask and prioritize tasks effectively. · Familiarity with inventory management systems and retail operations is desirable. Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar credentials are a plus.