Independent Living Scheme Manager
15 days ago
Thornton-Cleveleys
We are supporting our social housing client to recruit an experienced Independent Living Scheme Manager for an ongoing temporary assignment in the Thornton-Cleveleys area. This is a full-time role requiring occasional travel to nearby schemes.Key responsibilities: • Deliver high-quality day-to-day tenancy management and exceptional customer service across the Independent Living Scheme., • Carry out daily welfare checks in line with individual support plans, updating risk assessments as needed., • Assist with lettings, sign-ups, allocations, void management and the reporting of repairs., • Respond to and manage ASB, tenancy breaches, safeguarding concerns, nuisance issues and other incidents, working closely with colleagues and external agencies., • Monitor customer accounts, identify arrears and support tenants to maintain successful tenancies., • Provide practical advice and guidance around tenancy queries, housing and welfare benefits, and property condition., • Previous experience in housing or tenancy management, ideally within an independent or retirement living setting working with older or vulnerable people., • Experience delivering core tenancy services including lettings, sign-ups, voids, repairs, and low-level ASB management., • A solid understanding of housing and welfare benefit processes, with the ability to offer practical support and advice., • Weekly pay, • Competitive hourly rates, • Option to be paid PAYE or Umbrella Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk