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Marketing Manager (12-Month Fixed Term Maternity Cover Contract) Location: Manchester (Hybrid – 2 days per week in office) Reports to: Marketing Director Salary range: £42,500-£55,000 per annum Start date: Feb 2026 About MaxContact MaxContact is a fast-growing B2B tech company helping organisations transform how they engage with customers. Our cloud-based contact centre and customer engagement platform is trusted by leading businesses across the UK to improve efficiency, enhance customer experience and drive better outcomes. We have ambitious plans for the next 12 months and are looking for a hands-on marketer to help elevate our brand and accelerate demand. The Role We’re looking for a highly organised, creative and results-driven Marketing Manager to join our team on a 12-month fixed term maternity cover contract. This is a varied and impactful position where you will lead our brand awareness initiatives, shape our content strategy, manage events and community-building, and support PR activity across the B2B tech landscape. You will be responsible for creating and executing top-of-funnel campaigns that grow our audience, strengthen our market position, and fuel early-stage demand for MaxContact’s solutions. The ideal candidate is a strong all-rounder with a mix of strategic thinking and hands-on execution, and experience working across the full B2B SaaS marketing toolkit. Key Responsibilities Content, Brand & Thought Leadership • Develop and execute a cohesive content strategy to support brand, awareness and demand goals., • Create and manage top-of-funnel content including blogs, reports, whitepapers, videos, social content and customer stories., • Ensure consistent brand messaging and tone of voice across all touchpoints., • Plan and run integrated multi-channel campaigns that drive awareness, engagement and early pipeline., • Collaborate with digital specialists to optimise campaign performance across organic, paid and social channels., • Own the planning and delivery of MaxContact’s events calendar, including conferences, roundtables, webinars and customer events., • Manage logistics, promotion, campaign follow-up and performance measurement., • Work closely with Sales and Customer Success to maximise event impact and audience engagement., • Support the development of PR campaigns and media outreach in collaboration with agency partners., • Identify opportunities for awards, commentary, speaking engagements and partnerships., • Work closely with our Head of People, Sales, Product and Customer Success teams to champion MaxContact’s brand narrative internally., • Ensure colleagues understand and can confidently communicate our value proposition, strengths and differentiators by supporting the rollout of clear messaging, playbooks and brand assets., • Help maintain consistency across all touchpoints and contribute to a strong, unified brand experience throughout the organisation. About You Experience & Skills • 5+ years’ experience in B2B marketing, ideally within SaaS or technology., • Proven experience in content creation, campaign management and brand-building., • Hands-on knowledge of HubSpot (Marketing Hub), • Strong analytical skills and ability to interpret data to optimise marketing activity., • Experience delivering webinars and events end-to-end., • Understanding of SEO principles and working knowledge of digital channels., • Excellent storytelling, writing and communication skills., • Proactive, self-sufficient and comfortable owning multiple projects., • Creative yet commercially minded, with a focus on outcomes., • Collaborative team player able to work closely with Sales, Product and Customer Success., • Adaptable, resourceful and energised by working in a fast-paced environment. More information -

Head of Account Management and Client Success | Manchester and Ulverston | £50,000+ Salary DOE Looking to step into a senior leadership role where people development, client outcomes and long term relationships are at the heart of everything you do? Want to help shape a high growth SaaS business as it expands across the UK and internationally? This could be the perfect move. The Business: Join a profitable and fast scaling SaaS company that provides an end to end retail system used by specialist retailers across the UK and overseas. The business processes over £750 million in customer revenues each year and is entering a major phase of expansion in the USA, Canada and Australia. With a highly engaged team and long term customer relationships, this is a company focused on sustainable growth, customer value and continuous improvement. The Role: This is a hands-on leadership role overseeing an eight-person Client Success team spanning Account Management, SEO and Digital Marketing. The team is split across Manchester and Ulverston, so experience managing people across multiple locations is essential. Your biggest responsibility is people. Coaching, developing, motivating and supporting the team to deliver consistently excellent client outcomes is the core of this role. You will also manage a small portfolio of accounts yourself to stay close to customer needs and will sit on the leadership team, shaping strategic decisions and helping drive international growth. What You Will Be Doing: • Lead, coach and develop a multi-disciplinary Client Success team, • Set clear goals and translate company strategy into actionable plans, • Support the team with escalations and complex client issues, • Oversee SEO, digital campaign delivery and account performance, • Manage a small portfolio of key accounts, • Identify upsell and cross sell opportunities where relevant, • Monitor KPIs and report regularly to the leadership team, • Improve internal processes to increase efficiency and customer results, • Work closely with other departments to strengthen the full customer journey, • Represent the business during international travel when required About You: • Strong people leader who prioritises coaching, development and culture, • Experience managing teams across multiple locations, • Background in Client Success, Account Management or a similar client facing role, • Ideally experienced in SaaS, retail technology or digital services, • Commercially aware with experience influencing retention and growth, • Confident communicator with excellent stakeholder management skills, • Analytical and data driven with the ability to act on insights, • Able to balance hands on delivery with strategic leadership, • Willing and able to travel internationally when needed The Package: • £50,000 salary DOE, • Hybrid working with a typical weekly split of 3 days in Manchester and 1 to 2 in Ulverston, • Regular international travel opportunities, • 23 days holiday plus bank holidays plus Christmas shutdown, • Private healthcare including dental, optical and mental health support, • Ongoing progression, structured development and leadership exposure If you want to join a high-growth SaaS business, lead a talented and passionate team, and play a key part in expanding into major international markets, we should talk. Apply Now & Get in touch with Tom Crees on | 01392241381

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