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Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to_and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to _, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Senior Software Engineer. About the job This position is needed to deliver the best-in-class Twilio SDK experience for our customers. Twilio’s SDK engineering team builds robust, powerful SDKs and a GraphQL layer to enable developers build their own Contact Center UIs and real-time AI Contact Center products. Many other teams rely on integrating and exposing their services via the Unified SDK layer to deliver their advanced features to our customers. The position is especially critical in supporting Twilio’s expansion and will be central to creating a core product that provides leverage to all of Twilio’s Flex Contact Center and engineering teams! Responsibilities In this role, you’ll: • Design, build, and maintain large-scale backend services with a focus on reliability, availability, scalability, and performance., • Lead technical design efforts and ensure architecture decisions are well-documented and future-proof., • Collaborate closely with senior engineers, product managers, and cross-functional stakeholders., • Champion high-quality engineering practices, including automated testing, maintainable code, and thorough documentation., • Own and continuously improve Twilio’s developer experience for SDK customers., • Support customers by troubleshooting issues and promoting backend and SDK best practices., • Contribute to operational excellence by maintaining a high reliability bar and participating in incident response and system improvements. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: • Bachelor’s/Master’s in Computer Science, Engineering, or related field., • 5+ years of experience building and operating cloud-scale backend systems., • Strong programming skills in backend languages such as Java or Scala., • Experience authoring technical specifications and delivering end-to-end system designs., • Strong fundamentals in concurrency and distributed systems., • Experience working with AWS or other cloud platforms at scale., • Proven ability to maintain a high operational excellence bar and mentor junior engineers on reliability and maintainability., • Strong communication skills and the ability to thrive in collaborative, fast-moving teams. Desired: • Excellent problem-solving and critical thinking skills., • Any prior experience building SDKs and GraphQL BFF layer is an added advantage., • Ability to establish backend engineering guidelines and represent the team within the broader Twilio engineering organization., • Passion for delivering high-quality products and continuously learning new technologies., • Strong sense of ownership and accountability., • Comfortable navigating ambiguity and driving clarity in evolving environments. Location This role will be remote and based in the UK Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call . Additionally, we empower employees to build by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, _ Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Amylyx has an audacious mission to usher in a new era for treating diseases with high unmet needs. Where others see challenges, we see opportunities that we pursue with urgency, rigorous science, and unwavering commitment to the communities we serve. We are a clinical-stage company currently focused on post-bariatric hypoglycemia (PBH), Wolfram syndrome, and amyotrophic lateral sclerosis (ALS). Our mission is powered by our people. Our core values – be audacious, be curious, be authentic, be engaged, and be accountable – creating a culture of caring. Amylyx has assembled an experienced team ready to take action because the communities we serve have no time to wait. If you share our passion and are determined to tackle some of medicine’s toughest problems, we encourage you to read the opportunity below and apply. The Opportunity The Executive Assistant will provide executive, operational, and administrative support to the CHRO and CTOO. Responsibilities include managing complex schedules, coordinating meetings and travel, supporting department budgets and vendor activities, facilitating employee engagement initiatives, and partnering across the organization to ensure smooth day-to-day operations. Responsibilities Executive Support Provide high-level administrative support to the CHRO and CTOO. Manage complex calendars, schedules, and meeting logistics across multiple stakeholders and time zones. Coordinate domestic and international travel arrangements, itineraries, and expense reporting. Prepare meeting materials, presentations, agendas, and executive communications. Anticipate executive needs, proactively manage priorities, and ensure timely follow-up on key actions. Handle highly confidential information with professionalism and discretion. Human Resources, Technical Operations & Employee Experience Support employee engagement and culture-building initiatives across the organization. Coordinate logistics and execution for Exchange Meetings, Anchor Weeks, employee recognition activities, leadership meetings, and company-wide events. Maintain HR-related communications, resources, and administrative processes. Coordinate vendor and contract administration activities for both Human Resources and Technical Operations, including purchase order management, invoice processing, contract routing, and maintaining related documentation within company systems. Support department budget administration and vendor relationships. Collaboration & Office Support Partner closely with the Executive Administration team to ensure seamless support across the organization. Collaborate on company events, leadership meetings, and special projects. Participate in regular onsite activities in the Cambridge office, including team meetings, employee engagement events, onboarding activities, and other key business initiatives, helping to foster a connected and collaborative workplace culture. Help foster a welcoming, professional, and collaborative workplace environment. Required Qualifications 10+ years of Executive Assistant or senior administrative support experience, preferably supporting senior leaders. Exceptional organizational, planning, and prioritization skills. Strong written and verbal communication skills. Demonstrated ability to manage multiple priorities in a fast-paced environment. Advanced proficiency in Microsoft Office Suite. Proven ability to manage confidential and sensitive information with discretion. Preferred Requirements Experience in biotechnology, pharmaceutical, healthcare, or other highly regulated industries. Experience with purchase order processing, invoice management, vendor administration, and systems such as LinkSquared, Workday, Concur, NetSuite, or similar business applications. Bachelor's degree or equivalent combination of education and experience. Work Location and Conditions • At Amylyx, we proudly support remote work opportunities within the United States. However, due to business considerations related to health insurance coverage and state tax regulations, we are unable to hire employees who reside and/or work in certain states. Currently, we are not considering applicants from Alaska, Arizona, Hawaii, Michigan and Tennessee., • You will be expected to travel to our corporate location in Cambridge, MA several times a year and attend other company-related events as necessary and requested., • You must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at your remote location. Compensation The pay range posted below represents our good faith estimate of compensation for this role, based on market data and internal benchmarks. The final offer may vary depending on a candidate’s experience, skills, and qualifications, as well as considerations of internal equity. Estimated Pay Range $120,000 - $135,000 USD To stay connected with us, follow Amylyx Pharmaceuticals on _. To return to our website please _. Amylyx Pharmaceuticals is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Amylyx’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment. Accommodations are available for candidates who require them in our selection process. If you need an accommodation, please let your Amylyx Talent Acquisition contact know. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Role Description Product Manager (Pain) Reporting to: Category Marketing Manager (Pain) Location: Walton Oaks / Leatherhead (2-3 days per week in office) Business Unit: Companion Animal Managed resources: 0 FTE Budget responsibility: Assigned A&P budget (aligned to category plan) Job purpose The Product Manager is accountable for translating the Category Marketing strategy into clear annual brand plans and delivering high-quality execution across the Pain portfolio. The role leads the end-to-end marketing mix (positioning, messaging, campaigns, omnichannel activation, tools/services, pricing inputs and forecasting) and works cross-functionally with Sales, Technical, Veterinary, Commercial Operations and Key Accounts to drive sustainable growth and profitability. Core responsibilities Strategy & market planning In partnership with the Marketing Manager, contribute market insight to shape short- and long-term category strategy and brand vision, aligned to global priorities and the Zoetis planning framework. Lead the annual marketing planning workstream for the portfolio (objectives, segmentation/targeting, positioning, messaging, channel strategy, KPI framework, timelines and A&P plan). Develop and maintain high-quality market understanding (customers, competition, pricing, seasonality, trends) using market data, customer visits, field feedback, research and external sources; translate insight into recommendations and actions. Support the Marketing Manager with monthly, quarterly and annual forecasting inputs, including risks/opportunities, scenario planning and assumptions. Financial management, forecasting, pricing & supply planning Own day-to-day management of the assigned A&P budget for the portfolio: track spend, forecast, manage agency/vendor costs, and demonstrate impact through ROI/learning reviews. Work closely with Demand Planning to develop and continuously refine inventory forecasts; contribute to forecast meetings and actions to improve forecast accuracy. Provide pricing and promotional recommendations in collaboration with the Marketing Manager, Business Unit and Commercial Operations leaders to maximise value, share and profitability (including consideration of value-based pricing and market conditions). Marketing campaigns & demand creation Lead development and delivery of customer-centric campaigns across the portfolio that drive awareness, consideration and prescribing/ordering behaviours, balancing short-term performance with long-term brand health. Create promotional messaging and content that is clear, compliant and easily translatable into the Solution Selling model for the field force. Plan and deliver omnichannel engagement (face-to-face enablement, email, web, e-commerce, CPD/education platforms, events, PR and partnerships as appropriate). Define KPIs for campaigns (reach, engagement, conversion, sales outcomes), track performance, and optimise based on evidence and learning cycles. Key accounts & strategic partnerships Co-create commercial and marketing plans for priority accounts with the Key Account team; align activity to account plans and deliverables. Build credible, value-adding relationships with customer stakeholders (including practice groups) through regular visits and insight-led conversations. Cross-functional leadership & ways of working Lead cross-functional project teams for the portfolio (Sales, Technical, Veterinary, L&D, Digital, Supply, Finance) to ensure alignment, quality delivery and timely execution. Build strong working relationships with Area Business Managers and Inside Sales to enable confident field activation; incorporate their feedback into plan optimisation. Engage with Global marketing and the European Centre of Excellence to share best practice, align lifecycle timing and leverage available assets (e.g., Vault), adapting appropriately for the UK market. Compliance & quality Maintain high standards of business conduct and compliance, adhering to Zoetis policies and local codes of practice. Ensure all materials, claims, channels and activities comply with Pharmacovigilance requirements and are accurately documented. Manage suppliers/partners responsibly, ensuring appropriate approvals, contracts, and financial controls. Key skills Customer and market insight: strong understanding of the veterinary practice environment; ability to turn insight into actionable plans. Commercial and financial acumen: confident in A&P management, ROI thinking, forecasting and pricing inputs. Analytical capability: comfortable working with market data and performance metrics to drive decisions. Campaign execution excellence: strong project management, attention to detail, and ability to deliver through cross-functional teams. Digital and omnichannel capability: experience building customer journeys, lead generation and conversion in a B2B context (and where relevant DTC/DTO activation). Influencing and communication: clear written, verbal and presentation skills; able to align stakeholders without formal authority. Behaviours Our colleagues make the difference: practise and role model ongoing learning; seek feedback and build capability in others through collaboration. Always do the right thing: be clear, open and true to our products; ensure balanced, accurate and compliant communication. Customer obsessed: keep the customer at the heart of every plan and tool; prioritise the highest-impact touchpoints. Run it like you own it: take accountability for outcomes; anticipate risks, act early, and continuously improve based on evidence. Training & qualifications Bachelor's degree (Marketing, Business, Science or similar) or equivalent experience. Professional marketing qualification (e.g., CIM) is desirable. Experience Proven experience in product management/marketing, including developing and executing brand and campaign plans. Experience working cross-functionally and partnering with field sales teams to drive activation. Experience in digital marketing/omnichannel delivery and data-driven optimisation is desirable. Experience in Animal Health (or other regulated/technical sectors) is beneficial; strong transferable experience from other sectors is welcomed. Travel requirement Occasional travel within the UK for customer visits, field accompaniment and national meetings; overseas travel as required. About Zoetis At Zoetis , our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources. Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn , including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com , please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications. Global Job Applicant Privacy Notice TPBN1_UKTJ

We’re Performance Communications — proudly employee-owned, one of The Sunday Times Best Places to Work and the UK’s leading specialist agency in Automotive, Technology & Sports Brand Comms. We’re 60 strong, creatively driven, and fuelled by a passion for storytelling that actually moves the needle for our clients. Whether it’s dreaming up big campaign ideas, unlocking media opportunities, building influencer buzz, or crafting stories that stand out on social — no two days here are ever the same. We’re based in Kingston upon Thames and work hybrid: three days in-office, two from home. Working on iconic global motorcycle and automotive brands, we’re looking for an experienced social media professional who is passionate about two wheels and confident managing high-profile social accounts. You should be proactive and highly organised, with strong community management skills, a sharp eye for detail, and a flair for creating engaging, social-first content that brings the world of motorcycling to life. You will take ownership of the day-to-day social media presence for a major UK motorcycle brand, as well as supporting other major automotive clients as the role grows. Your role will cover the full social lifecycle from idea to execution to community engagement. • Managing the day-to-day social media channels for a major UK motorcycle brand and additional client accounts, • Developing social-first content ideas and pitching them internally and to clients, • Creating, editing and publishing content across platforms including Instagram, TikTok, Facebook, YouTube and X, • Writing captions, scripts and post copy aligned to brand tone of voice, • Scheduling and publishing content through social media management tools, • Monitoring performance and optimising content based on engagement and platform insights, • Managing community conversations including comments, messages and mentions, • Identifying opportunities for reactive, trend-led and culturally relevant content, • Working closely with internal creative, PR and account teams to deliver integrated campaigns, • Supporting wider campaign launches with social-led thinking and execution, • Highly organised and detail-oriented, with exceptional attention to detail, • Strong communicator, with excellent verbal and written skills to engage with clients, media, and internal teams, • Takes initiative – proactive, self-motivated, and resilient, • Creative and trend-savvy – passionate about social media, content trends, and digital innovation, • 1-2 years within a similar role (agency experience preferred), • Experience with PR and media relations is a plus, • Experience with social media management tools (e.g., Emplifi, Hootsuite etc.) is required, • Facilitation of photo/video shoots – liaising with photographers, drawing up storyboards and photo briefs, managing shoots on the ground, • Research and development skills, e.g. liaising with suppliers, managing timelines, arranging calls, agendas and meeting actions, • Creation of and tracking small to medium scale budgets, including sourcing supplier costs, creating quotes, tracking invoices, • Experience working with influencers on earned basis – liaising with influencers and influencer agents, organising influencer-based activity, negotiating deliverables, reporting on influencer statistics, • Understanding of key social channels preferable (Instagram, Facebook, X, LinkedIn, YouTube etc), • Involvement in integrated campaigns involving wider marketing, social media and web teams preferable – understanding of how different channels work and requirements for each As an employee owned business you become part of a bold, creative agency where your voice matters, your growth is nurtured, and your wellbeing is genuinely supported. Including… • Employee owned bonus schemes, • Private healthcare, • 28 days holiday, • Hybrid and flexible working, • £250 wellbeing allowance, • 4:30pm Friday finishes, • Personal and team social budgets, • Recognition awards, • Breakfast on office days, • Company-wide social events (legendary summer and Christmas parties), • Cycle to Work scheme, • Dog-friendly office, • Ongoing training & development, • We’re a dickhead-free zone: We’re a kind and compassionate bunch. We’re not about egos. It’s team first, and we want to work with like-minded people., • We take the initiative: Proactivity and curiosity make great communicators, which is why we’re always on the front foot., • We relish a challenge: Ground-breaking work isn’t easy. If it were, everyone would be doing it., • We take pride in nurturing talent: Show the application and drive, and we’ll support you every step of the way., • We want people to be themselves: Everyone is different. We believe you get the best out of people when they can be who they want to be., • We do cool shit: We get a kick out of doing stuff that gets noticed. #J-18808-Ljbffr

Head of Technical Ten Technology Group | London & South East | Full-Time Let's be honest — most Head of Technical job specs read like they were written by a committee in 2009. This one won't. If you're a technically brilliant, commercially aware AV leader who's bored of doing the same thing at the same scale, read on. Things just got significantly more interesting…. Ten Technology Group (TenAV) is one of the UK's most respected commercial AV integration businesses. We design and deliver high-performance AV environments for clients across London and the UK (in fact 27 countries so far) — from complex boardroom suites and large-format LED walls to enterprise-wide video conferencing deployments and managed AV services under our TenUNIFY brand. We're not a generalist IT reseller who happens to do screens. AV is our world, and we're genuinely good at it. Our clients range from ambitious SMEs to multi-site corporates — and they keep coming back because we deliver, then we stay. Here's where the story gets really compelling. TenAV has recently been acquired by the Kubus Group — one of the UK's leading PE-backed workplace technology and infrastructure businesses. This isn't background noise. For a Head of Technical, it's a genuine step change. • A Full-Stack Technology Platform: The Kubus Group brings structured cabling, power, networking, and physical infrastructure to the table. Combined with TenAV's AV integration and TenUNIFY's managed services, you're no longer leading an AV team in isolation — you're the technical authority within a genuinely end-to-end technology group. The conversations get more complex, the projects get bigger, and the opportunities get more interesting., • Technical Leadership Across the Group: As the group scales and integrates, there's a real opportunity for the right Head of Technical to extend their influence across TenAV, TenUNIFY, and Kubus's wider portfolio. This is a role that could grow significantly — and quickly — with the business., • Better Projects, Bigger Budgets: Kubus's existing client base spans Finance, Hospitality, Professional Services, Retail, Healthcare, Government, and Education. That means more complex briefs, better-resourced projects, and clients who understand the value of getting it right. No more value-engineering the good stuff out., • Growth-Stage Energy: We're in the integration and expansion phase — the kind of moment that shapes businesses and builds careers. If you want to set the technical direction of a growing group from the inside, you're looking at exactly the right moment to join. As Head of Technical, you'll own the technical heartbeat of Ten Technology Group. You'll set the standards, lead the teams, shape the proposition, and make sure that every project we deliver is something we're proud to put our name on. It's a broad role — part technical authority, part people leader, part commercial contributor — and that's exactly what makes it exciting. • Set and own TenAV's technical standards, processes, and quality frameworks — the bedrock everything else is built on., • Lead, mentor, and develop our engineering and installation teams, building capability for the scale ahead., • Act as the senior technical voice in pre-sales: working alongside the commercial team to design winning solutions, shape tender responses, and give clients confidence from the first conversation., • Drive continuous improvement across our systems, tools, and delivery methodologies — always looking for smarter ways to operate., • Be the escalation point for complex technical challenges — the person the team turns to when something needs solving properly., • Build and manage relationships with key technology partners and vendors, staying ahead of what's coming and making sure TenAV is positioned to benefit from it., • Work across the Kubus Group to align technical standards and explore integration opportunities as the business scales., • Ensure compliance with relevant industry standards, health & safety legislation, and best-practice installation guidelines., • Experience in a senior technical AV role, with a strong background in commercial B2B integration environments., • Deep, hands‑on knowledge of the AV landscape — video conferencing ecosystems (Teams Rooms, Zoom Rooms), AV control platforms (Q-SYS, Crestron, AMX), large-format display and LED wall technology, and unified communications infrastructure., • Proven people leadership skills: you know how to get the best out of an engineering team, have difficult conversations when needed, and develop people over time., • Commercial awareness — you understand that technical excellence and project profitability are not in conflict, and you operate accordingly., • Strong communication skills across all levels: equally comfortable presenting a solution to a client's IT Director as you are troubleshooting on the tools with an engineer., • Industry accreditations — CTS, CTS-D, CTS-I, CEDIA, or equivalent are highly desirable., • Full, clean UK driving licence and the right to work in the UK., • Experience working within a managed services environment or alongside a service operations team., • Familiarity with structured cabling, networking fundamentals, or physical infrastructure — useful as we integrate with the wider Kubus Group., • Experience contributing to tender submissions or technical specification documents., • Knowledge of relevant standards: ISO, BS EN, IPAF, PASMA, or similar., • Salary: £60–70k DOE, reviewed annually by the Board, plus a discretionary performance bonus of up to 10%., • Private Medical Insurance: Cover through our group PMI scheme from day one., • Life Assurance: Cover at 4x your salary, giving you and your family real peace of mind., • Workplace Pension: Enrolled into our Group Self-Invested Personal Pension Scheme (SIPP)., • Employee Discount Portal: Access to our company discount portal — savings across a wide range of retailers and services., • Holiday: Initial 25 days per year plus bank holidays, rising to 30 days with service. Three days are reserved for a Christmas/New Year closure — a proper break at the end of the year., • Real Progression: This isn't a role that stays the same size. As the Kubus Group grows and integrates, the scope of this position grows with it. We're actively building the team and structure around the right person., • A Culture Worth Working In: We work hard, we take quality seriously, and we actually enjoy it. Regular team events, a genuinely supportive environment, and a leadership team that listens. #J-18808-Ljbffr

Join to apply for the Customer Growth & Retention Lead role at Phorest Software 1 month ago Be among the first 25 applicants Join to apply for the Customer Growth & Retention Lead role at Phorest Software Phorest powers 11,000 hair and beauty salons using our software across the globe. Our aim is to capture 25% of the market globally – that’s one million salons and a billion-dollar company. We are growing and would like to add a new member to our team. You will join a group of highly motivated individuals, to help us grow Phorest faster. About Phorest Phorest powers 11,000 hair and beauty salons using our software across the globe. Our aim is to capture 25% of the market globally – that’s one million salons and a billion-dollar company. We are growing and would like to add a new member to our team. You will join a group of highly motivated individuals, to help us grow Phorest faster. The Opportunity As our Customer Growth & Retention Lead, you’ll be at the helm of global initiatives aimed at increasing customer lifetime value by reducing churn, enhancing engagement, and boosting expansion revenue. You’ll lead a high-performing global team focused on customer marketing, lifecycle communications, and product education. This role will partner closely with Customer Success, Training, Product, and Marketing teams to align strategy and ensure customer needs are met at every stage of their journey. Your mission is to build world-class customer engagement programs, optimize product adoption journeys, and enable self-serve education frameworks — all while identifying risks and uncovering opportunities for growth in key markets. What You'll Do Team Management and Strategy: You will lead and mentor a small global team focused on customer marketing, lifecycle communications, and product education. You'll set the strategic direction for increasing customer lifetime value and reducing churn, aligning initiatives with key partners like Customer Success, Product, and Marketing. Analytics & Insights for Growth: You will leverage data from various sources (CSAT, NPS, product usage) to identify trends, uncover opportunities, and build actionable strategies for customer retention and expansion. You will also use this data to identify early indicators of churn and upsell potential. Customer Enablement & Lifecycle Communications: You will design and execute enablement programs and content tailored for regional variations, and lead the development of segmented lifecycle journeys (onboarding, engagement, reactivation) to improve product adoption and drive continuous improvement. Cross-functional Product Alignment & Education: You will act as the voice of the customer, using feedback and data to influence the product roadmap. You'll also work to streamline product communications and enhance self-serve education resources to increase product adoption and reduce the need for direct support. Who You Are • Experience:5 years in Customer Success, Customer Education, Enablement, or a related field within a SaaS or tech environment. 2-3 years in global or regional leadership experience strongly preferred. Analytical: Data-driven decision-maker with experience using metrics such as NRR, GRR, churn, and engagement rates to guide strategy. Lifecycle Expert: Deep understanding of customer segmentation, lifecycle journeys, and behavior-driven engagement. Strategic & Hands-On: You can set vision and strategy, but also love getting into the details to execute. Collaborative Communicator: Adept at working cross-functionally and influencing stakeholders at all levels. Customer-Obsessed: You champion the customer in everything you do, with a keen understanding of engagement drivers across different cultures and markets. Organized Multitasker: Strong project management skills; comfortable managing multiple programs across time zones and teams. Nice to Have: Experience in the beauty, wellness, healthcare, or services industries. Familiarity with tools such as HubSpot, Salesforce, Pendo, Intercom, or similar platforms. Experience managing e-learning or LMS systems in a SaaS environment. Benefits Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service. As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection. We help you travel by providing a bike to work scheme as well as tax saver transport tickets. ️We supportthe women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause. We care for your family and provide Enhanced Maternity and Paternity Benefits. We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programsand provide access tomany online resources including LinkedIn learning. Moving house? Phorest employees get 3 moving days. Phorest is an equal opportunity employer.For this position, flexi-time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest! Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. • Not Applicable, • Other, • Other, • Software Development Referrals increase your chances of interviewing at Phorest Software by 2x Get notified about new Customer Specialist jobs in Leatherhead, England, United Kingdom. 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Inspiration Healthcare is seeking a Group Head of Marketing to lead global product marketing and communications for our medical device portfolio. You will manage a marketing team, shape events, digital strategies, and external communications while aligning with regulatory requirements and brand posi