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Helpdesk Administrator Location - Salford, M50 2TG 6 Months Contract Fully onsite \n Mon - Fri Working General Overview \n To coordinate, schedule, and manage the full life cycle of all facilities management tasks through to completion. This includes delivering a consistently high standard of service by interpreting and processing work orders within the CAFM system, scheduling and dispatching reactive works to engineers and subcontractors across multiple locations, and ensuring all tasks are completed within the required contractual SLA timeframes. The role also involves providing administrative support where necessary. \n \n Key Accountabilities \n The role will focus on the following requirements: \n\n • Act as the first point of contact for incoming calls, emails and requests.\n, • Log, allocate and manage maintenance jobs accurately through the CAFM system.\n, • Coordinate with engineers, subcontractors and suppliers to ensure works are completed within agreed timescales.\n, • Obtain, issue and monitor quotations, ensuring timely follow-up where required.\n, • Provide regular updates to clients and stakeholders on job progress.\n, • Monitor key performance indicators and service level agreements for each service request, proactively escalating issues where deadlines are at risk.\n, • Prioritise and triage incoming requests to ensure appropriate allocation and response times.\n, • Raise purchase orders and receipt in a timely manner to ensure accurate records in accordance with company procedures.\n, • Ensure client portals and internal systems are updated accurately and in line with contractual requirements.\n, • Identify and escalate urgent or overdue tasks to support service delivery.\n, • Ad hoc administration duties.\n\n \n The successful candidate will need: \n\n • The ability to work under pressure and to handle potentially difficult customers in a positive and confident manner\n, • The ability to work generically, with minimum support, and to use own initiative\n, • The ability to demonstrate a team approach\n, • The ability to work to tight deadlines and deliver quality outputs\n\n Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Job Title: Portals Administrator Location: Remote with occasional visits within the LRG Region Brand: LRG About Us: LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company. Job Summary and key responsibilities Key Responsibilities: Portals Management Set up new branches and new users for acquisitions / internal branch & portfolio changes (incl. manual moving of records between branches where required) Facilitate portal invites for acquisitions Set up / remove new starters / leavers on relevant portals Manage password security Maintain training manuals / videos Manage portal enhancement releases to branches and portal users Manage, prepare and releases to business on adhoc basis Notify teams to ensure key documentation / letters prompt or mention portals where necessary Assist in updating, uploading and maintaining new documents, current content, disclaimers etc. on portals Manage, monitor and update P&I Platform is always up to date adding new links and pages as necessary Manage, monitor and update Wiki guidance documents Monitor queries for future enhancement / development Assist in the planning of portal development / projects Constantly review how we can increase portal usage, internally and externally Carry out testing on portal enhancements Monitor and report of portal usage Carry out portal housekeeping as required Ensure portals have up to date branch information at all times Prompt and ensure exposure of portal at all opportunities Daily management of Portal Admin inbox, to include actions, audits and record keeping Manage general user queries generated from the helpdesk Provide reporting from helpdesk tickets logged in order identify training needs or portal development Manage and monitor portal reporting to Directors Portals LRG Portal (Landlord & Tenant) P&I Sharepoint Platform Inventory Hive Depositary Fixflo Inventory Base Additional Platforms where required General Highlight any procedural or policy updates, amendments, queries or discrepancies Implementation, testing, training and monitoring of new company procedures or policies as directed Display and follow good company practices and policies at all times. Complete Training Logs and Staff Induction programs for all training carried out. Assist in establishing a process and procedure for new fields/projects Learning new systems, databases, processes and procedures to confidentially and efficiently deliver these to the business What are we looking for: Lettings or Property Management experience Commercial awareness with excellent stakeholder and negotiation skills Good IT Skills Good creative writing skills Good knowledge of Word and excel Knowledge of Reapit advantageous but not essential NFOPP Qualifications preferred but not essential A natural communicator, able to build strong relationships, with experience in working with multi-functional teams and delivering to tight time-scales Enthusiastic, proactive and adaptable individual able to deal with a diverse and demanding workload Have high organisation skills and the ability to prioritise tasks Excellent time management Excellent interpersonal and communication skills with great attention to detail Ability to learn new processes and be able to effectively deliver these to the business Ability to manage own time and work remotely Ability to be flexible and adapt to be successful in a changing environment Ability to work under pressure in a busy and complex role What we can offer you: Proven track record for career growth and advancement within the company Market leading training and ongoing professional development Supportive and collaborative team environment Benefits: Competitive Salary Package Quarterly and yearly awards Salary sacrifice pension scheme Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry. LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.

Service Desk Administrator Oldham, Greater Manchester Up to £30,000 + Benefits Monday to Friday | 8:30am – 5:00pm Full-Time | Office Based Are you an organised Service Desk professional who thrives in a fast-paced environment and takes pride in delivering exceptional customer service? We are recruiting for an experienced Service Desk Administrator to join a well-established and growing business. This is an excellent opportunity to become part of a supportive team where you'll play a vital role in coordinating engineers, managing customer requests and ensuring service levels are consistently achieved. The Role As the first point of contact for customers, you'll be responsible for ensuring service requests are managed efficiently from start to finish. Working closely with engineers and internal departments, you'll ensure all jobs are planned effectively whilst maintaining excellent communication throughout. Key Responsibilities • Allocate all new service calls promptly to field engineers., • Effectively schedule and coordinate engineers' workloads to maximise efficiency., • Maintain regular communication with customers, providing updates on job progress and arrival times., • Raise and process service jobs accurately on the internal system., • Liaise with engineers regarding attendance, job completion and any changes to schedules., • Ensure all paperwork and service documentation is completed accurately., • Prioritise urgent breakdowns and respond quickly to changing workloads., • Deliver outstanding customer service at every stage of the process., • Work collaboratively with colleagues to ensure service KPIs are achieved. About You You'll ideally have: • Previous experience working within a Service Desk, Service Coordinator, Helpdesk, Scheduling or Customer Service environment., • Excellent organisational and planning skills., • Strong communication skills with a professional telephone manner., • The ability to prioritise multiple tasks in a busy environment., • Good IT skills and experience using CRM or service management systems., • High attention to detail and excellent administrative skills., • A proactive approach with the ability to remain calm under pressure. What's on Offer • Salary up to £30,000, • Monday-Friday working hours (8:30am-5:00pm), • Full-time permanent position, • Office-based role in Oldham, • Friendly and supportive working environment, • Excellent opportunity to join a stable, growing business with long-term career prospects If you're looking for your next challenge in a busy service coordination environment and enjoy delivering excellent customer service, we'd love to hear from you. Apply today with your up-to-date CV for immediate consideration

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