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Role: Senior Digital Product Manager – Conversational Banking, International Wealth and Premier Banking Location: London, Canada Square, Canary Wharf – Hybrid – 3 Days P/Week Onsite Duration: 12 Months – Potential for Extension / Perm Placement Rate: £718.70 P/Day – Inside IR35 – UMB Role Purpose The Conversational Banking, AI & Innovation team is globally accountable for our Chat and Messaging channels that deliver a fantastic customer experience through a combination of AI and human agent support. HSBC is on a mission to build the world’s best banking app, and as part of this we intend to build the world’s best conversational experience through innovating and experimenting with Generative AI solutions. The role holder will be responsible for adopting the Future State AI bot solutions (chat and voice) and growing customer adoption of Conversational Banking channels, and increasing the level of automation through traditional and generative AI. To be successful the role holder will have a passion to improve customer experiences and drive efficiency through Conversational solutions. The role requires to work collaboratively across a range of teams both within the Digital & CX team and outside (for example, but not limited to UK, HK, D&A, Contact Centres, Wealth Solutions and Customer Segments). Principal Accountabilities: • This role holder is accountable for the designing, building and running of digital customer experience journeys for conversational banking channels. This involves working with cross-functional teams (composed of analysts, developers, designers, and scrum teams) across different locations operating in a lean agile product development environment., • The role holder is expected to manage the full product lifecycle to ensure that, over time, the needs of customers/users continue to be met and that financial and other benefits are achieved., • The role holder should act as owner/champion for one or more products. Should select, adopt and adapt appropriate product development methods, tools, and techniques selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches., • The role holder should analyse market and/or user research, feedback, expert opinion and usage data to understand needs and opportunities., • The role holder should prioritise product requirements and own the product backlog. And should anticipate changes in customer/user needs for agile delivery., • The role holder should collaborate with Customer and Product value streams to input into the design and build of journeys (including through transactional chatbots), • The role holder will help drive elements of the Conversational banking Product strategy, through combining sound understanding of business strategy, external trends and market needs. They will identify and define issues or problems that are not obvious; participating actively and constructively in meetings where problems are discussed and resolved and bring structure and order to undefined problems and/or large scale problems, making them easier to address and solve., • The role holder must have an excellent understanding of how Conversational Banking channels can both drive customer satisfaction and reduce cost, and ensure that the procedures/processes used to deliver these are in accordance with Group Standards., • The role holder may be required to manage multiple complex responsibilities involving interaction with several business areas., • The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation. This will be achieved by consistently displaying the behaviours required to support the Best Place to Bank principles of Make Better Products, Sell Them Properly and Keep Them Sold., • The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. Qualifications • To be successful in this role, you should meet the following requirements:, • An entrepreneurial drive, with the ability to deconstruct and solve problems, to investigate drivers and figure out why things happen, • Deep experience in customer-facing Conversational AI and GenAI products, ideally within a banking or Fintech environment, • Experience in a global or regional roles, working effectively to deliver targets across diverse cultures., • Ability to set clear strategic direction, aligned with Markets, Customer Segments, and Physical Channels preferred, • Extensive experience with the range of digital product development and deployment activities including identifying opportunities and developing business cases, defining product requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management., • SAFe experience, operating on quarterly planning cycles where your responsibility is to ensure the teams fully understand the priority of the work that they need to pick up, and that it is defined sufficiently for them to estimate accurately and understand any dependencies, • Experience with chat, messaging and conversational AI products is a strong advantage., • Strong communication skills for navigating through business requirements, differences of opinion on approach., • Proven ability to build strong relationships across stakeholder groups., • Proven ability to influence large teams without direct leadership authority.

Industry: Designer toys and collectible pieces Location: Canary Wharf, London Job type: Full time Permanent About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around intellectual property, POP MART has built a comprehensive platform for creative incubation and intellectual property operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character intellectual properties through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit ___ and our ___ page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Contribute to a fast-growing European business that combines retail, art, and creative storytelling, • Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences, • Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas Benefits POP MART offers our employees: • Monthly appreciation gifts featuring our latest POP MART designs, • A structured bonus scheme linked to company and individual performance, • Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support, • Training and development programmes that build both professional skills and creative thinking, • Regular team events that bring our people together to share ideas and celebrate our work The Role and Candidate The regional HROP supports the day-to-day delivery of HR processes across Europe. This role works closely with country HRBPs, regional HR team, and other departments to ensure that operational practices are well executed, compliant, and aligned with both local requirements and global standards. You will play a key part in maintaining process documentation, supporting HR systems rollout and localisation, and helping coordinate regional tasks such as vendor management, employee relations tracking, and new market setup. This role suits someone with solid HR operations experience who is detail-oriented, enjoys working behind the scenes, and is comfortable working across multiple countries and functions. Responsibilities HR Operations and Process Governance: • Support the end to end execution of core HR processes including onboarding, offboarding, contract changes and ensure alignment with local regulations and group standards, • Develop and maintain SOPs across European entities, documenting localised workflows where necessary, • Maintain trackers and calendars for employment lifecycle milestones such as probation reviews, fixed term renewals, and document audits, • Ensure country HR teams are aligned on policy updates and process changes and support the operational rollout HRIS Assistance and Localisation: • Assist in the implementation of HR systems in coordination with HQ, ensuring local workflows, templates, and compliance requirements are accurately reflected, • Provide first level support to country HR users and act as the regional liaison with HQ system teams for issue resolution and enhancement requests, • Conduct regular checks to ensure employee data accuracy and audit readiness Employee Relations Case Support: • Support HRBPs in the coordination and documentation of employee relations cases across countries including disciplinary, grievance, and investigation processes, • Track case progress, maintain secure documentation, and support case follow up and timeline management, • Help ensure case handling remains compliant and consistently documented across the region New Market HR Setup and Cross Functional Coordination: • Coordinate with HQ, Legal, and Finance teams to support the setup of new employment entities and PAYE registration in emerging European markets, • Prepare HR related documentation, timelines, and process flows to support legal entity activation and hiring readiness, • Act as the HR operations lead for ensuring a compliant and structured HR foundation is in place before first hires are made Regional Projects and Cross Functional Collaboration: • Support regional HR projects including system rollouts, internal audits, compliance readiness, and process improvement, • Work with Legal, Finance, and IT on workflows involving employment regulations, employee data, and HR documentation, • Align with HQ HR to ensure group wide initiatives are executed in the region with proper localisation and tracking Required Qualifications • Bachelor’s degree or above in Human Resources, Business Administration, or a related field, • Minimum 5 years of HR operations or generalist experience in a regional or multi country setting, • Strong understanding of HR lifecycle processes, employee documentation, and compliance across European jurisdictions, • Solid experience working with HR systems such as Workday, SAP, or equivalent including supporting system implementation, user rollout, and process localisation, • Confident in handling HR data audits, reporting structures, and cross-country consistency, • Fluent in English; additional European languages are a plus, • Willing and able to travel across European markets regularly Desirable but Not Essential • Background in retail, consumer brands, or other fast-paced, international environments, • Experience supporting HR operations across multiple European countries with varying regulatory frameworks, • Familiarity with regional expansion activities such as entity setup, employment registration, or vendor onboarding, • Exposure to Asia-based headquarters or working across time zones and culturally diverse teams If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

Demand Planning Executive (E-commerce) Industry: Designer toys and collectible pieces Location: Canary Wharf, London Job type: Full time Permanent About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit ___ and our ___ page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Contribute to a fast-growing European business that combines retail, art, and creative storytelling, • Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences, • Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas Benefits POP MART offers our employees: • Monthly appreciation gifts featuring our latest POP MART designs, • A structured bonus scheme linked to company and individual performance, • Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support, • Training and development programmes that build both professional skills and creative thinking, • Regular team events that bring our people together to share ideas and celebrate our work The Role and Candidate The Demand Planner – E-commerce Business will be responsible for shaping accurate demand forecasts, inventory planning, and product flow across POP MART’s European e-commerce channels. Reporting to the E-commerce Manager, this role ensures product availability, minimises stockouts, and optimises inventory levels to drive sustainable growth in online sales. The successful candidate will bring solid experience in demand planning and supply chain, with the ability to translate sales trends, promotional calendars, and market insights into actionable forecasts. This is a key role interfacing across merchandising, logistics, and marketing to ensure alignment between product availability and commercial priorities. Responsibilities • Develop and maintain demand forecasts for e-commerce channels across Europe, incorporating market trends, seasonality, and promotional impacts, • Lead inventory planning to maintain optimal stock levels, balancing availability and working capital efficiency, • Analyse sales performance and provide recommendations to adjust forecasts in line with business dynamics, • Partner with logistics and warehouses to ensure timely replenishment and efficient order fulfilment, • Align forecasts with marketing and merchandising teams to support campaigns, new launches, and online promotions, • Produce regular reports and insights on demand planning accuracy, stock health, and replenishment performance, • Troubleshoot inventory allocation and fulfilment issues, proposing practical solutions to prevent service disruption, • Contribute to process improvements and the adoption of planning tools or systems to strengthen forecasting accuracy Required Qualifications • Bachelor’s degree or above in Business, Supply Chain, or STEM fields, • 3 to 6 years of experience in demand planning, supply chain, or e-commerce operations, • Strong analytical skills with advanced proficiency in Excel (pivot tables, modelling, scenario analysis), • Solid communication skills in English, both written and verbal, • Proven ability to manage multiple priorities and work under pressure, • Strong organisational skills and attention to detail, • Self-motivated, with the ability to work independently while collaborating effectively across functions Desirable but Not Essential • Experience in the toy industry or pop culture retail sector, • Familiarity with the UK and European retail landscapes, • Understanding of designer toy and collectible trends, particularly in the art toy market, • Experience in ERP systems, demand planning, or forecasting software If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

Industry: Designer toys and collectible pieces Location: Canary Wharf, London Job type: Full time Permanent About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit ___ and our ___ page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Contribute to a fast-growing European business that combines retail, art, and creative storytelling, • Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences, • Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas Benefits POP MART offers our employees: • Monthly appreciation gifts featuring our latest POP MART designs, • A structured bonus scheme linked to company and individual performance, • Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support, • Training and development programmes that build both professional skills and creative thinking, • Regular team events that bring our people together to share ideas and celebrate our work The Role and Candidate The Regional Admin Manager – Europe will oversee and streamline administrative operations across POP MART’s European offices. This role ensures day-to-day operations run smoothly, regulatory compliance is maintained, and internal standards are consistently applied across different countries. The successful candidate will bring strong organisational and stakeholder management skills, with the ability to balance strategic oversight and hands-on execution across multiple markets. Responsibilities • Manage office operations and facility services across European offices, ensuring consistency and efficiency., • Oversee vendor management for supplies, maintenance, cleaning, and equipment procurement, • Lead office lease management, relocations, renovations, and seating plans in coordination with local teams, • Ensure compliance with European health and safety regulations and workplace standards, • Develop and maintain standardised administrative systems across countries, while adapting to local requirements, • Support cross-border travel, internal events, and meeting logistics, • Consolidate and monitor regional administrative budgets, ensuring effective cost management, • Track and manage office assets, maintaining accurate inventory records across markets, • Coordinate audits and oversee asset transfer or disposal in line with group policy, • Supervise and support local admin staff or external service providers, • Act as the point of contact for admin-related onboarding and offboarding activities, • Support cross-functional teams with documentation, courier services, and visa or work permit coordination, • Identify opportunities to improve efficiency and implement process enhancements, • Contribute to the development of admin SOPs, approval workflows, and documentation standards Required Qualifications • Bachelor’s degree in Business Administration, Management, or a related field, • 5–7 years of experience in office administration, with at least 2 years in a regional or multi-country role, • Strong understanding of European operational practices and compliance requirements, • Excellent communication and stakeholder management skills, with experience working across functions and countries, • Fluent in English; proficiency in another European language is an advantage. Mandarin is considered a plus for HQ coordination, • Willingness to travel occasionally within Europe, • Highly organised, detail-oriented, and capable of managing multiple priorities, • Self-starter with strong ownership and follow-through, • Comfortable working in multicultural and diverse teams Desirable but Not Essential • Experience in the retail sector or pop culture industry, • Familiarity with office management practices in POP MART’s European countries (UK, France, Italy, Germany, Netherlands, Spain), • Experience in managing regional budgets and vendor relationships across multiple countries If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

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