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THE JOB The Director Franchise Operations works with a portfolio of open Hotels to proactively enhance performance and also works collectively with the new hotel openings team to ensure pre-opening hotels open in accordance with expectation. This individual works with franchisees, management companies and hotel management teams to develop action plans and implement successful and measurable programs to assist in meeting Revenue, Product, Service and Brand requirements. They are expected to : • Share best demonstrated practices information on the use of WHR programs and tools., • Advise on a host of sales and marketing topics, as well as product and service improvement (utilizing Medallia, CRM, and COM Culture)., • Work with other internal Departments (Sales & Marketing, Revenue Management, Training, Central Operations, Design and Construction, Sourcing & Sustainability, Finance, Development, Legal & Human Resources) to coordinate direction and support as needed., • They must be able to review, analyze and create a complete strategy for delivering brand value & hotel performance support for their portfolio., • They should have excellent presentation skills and the ability to facilitate effective meetings with multiple stakeholders. The business objectives will be related to driving hotel performance within the following fields: Enhance our Owner Value Proposition • Brand Engagement through Business Review Meetings, • Quality Assurance, • Guest Feedback – OSAT OSR NPS, • Commercial Contribution, • Accounts Receivable, • Wyndham Rewards Grow our System • Property Retention, • Development Referrals, • Brand Compliance - Training Advance our Value Driven Culture • Wyndham Green, • Wyndham People Standards THE PERSON Competencies & Skills Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham’s Count on Me! Service Culture to be Responsive, Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind; Compassionate, Engaged, Dependable, Courteous, Inclusive, Hospitable, Prepared and Personalised. • Influence - Must possess influencing skills in order to create a positive foundation for the on-going relationship, • Collaboration & Relationships - Initiates, builds, and maintains lasting professional relations based on mutual respect and understanding that foster a collaborative approach to working., • Innovation - Takes an innovative and creative approach that applies the best fit solution for the situation in hand., • Communication - Communicates clearly and effectively in writing and in person. Fosters an open and honest communication style and has strong presentation skills. Ability to adjust communication style to various stakeholders., • Analysis - Able to read, analyse and understand numerical or verbal data in order to assess a commercial situation and present a compelling business case based real information., • Business Acumen - Demonstrates good knowledge in commercial and financial fundamentals, able to predict the impact of particular activities on the bottom line of the business. Will engender credibility and respect within the hospitality arena thereby enabling immediate recognition as a key player in the industry., • Driving Results - Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goal attainment, identifying and understanding issues, problems, and opportunities. Develops effective course of action and appropriate solutions. Makes purposeful observations and recommendations to create positive improvements for the team and / or guest. Obtains and assigns resources to achieve desired result. Adjusts action based on changed priorities. Holds people accountable for results., • Flexibility - Adaptable and accepting of change, able to cope with an evolving business landscape applying the best fit solution to each unique situation., • Valuing Diversity - Able to consider, understand and empathize with the priorities and challenges of others. Must show the highest standards of honesty, integrity and discretion and will create trust with all team members, clients and customers., • Leadership – Must demonstrate the qualities of leadership and people management, the ability to motivate and inspire others., • Consultative - Makes purposeful observations and recommendations to create positive improvements and advances for the team and / or customer., • FUN ! Experience/Certificates/Education • The candidate would ideally be a graduate with a Hospitality degree, or have equivalent demonstrable professional experience, • Experience from within a similar role or a minimum of 3 years’ experience as a General Manager of a +110-bedroom economy or mid-segment hotel from within a international hotel brand., • Expertise in franchising or hotel management and an in depth understanding of the hospitality sector are essential., • Significant operations experience and commercial understanding., • Significant experience of planning and development of business procedures and processes, budgeting and regular forecasting, in particular with a multiple territory focus is required., • Experience with direct P&L responsibility for revenues and GOP / EBITDA, • Previous experience of multiple brands in a multi-unit or regional role if preferred but not required., • Extensive senior leadership and people management experience, • Fluency in English is essential., • Proficiency in Opera Cloud and Revenue Management system, • Proficiency with Synexis is preferred but not required

JMK Group is in an exciting period of growth and expansion, delivering a pipeline of landmark new‑build hotels and enhancing an already thriving portfolio. We’re looking for a strategic leader to join our senior team and take ownership of acquisitions that will define the future of our business. This is a rare career opportunity — a role where you will lead the full lifecycle of acquisitions, from identifying and evaluating opportunities to negotiating, financing, and delivering high‑value hotel projects. You will also oversee existing assets, ensuring they perform at their optimum. What You’ll Do: • Shape Strategy — Develop and deliver the Group’s acquisition and growth strategy., • Lead Deals — Own the full acquisitions process, from feasibility studies and valuations to legal completion., • Franchise & Brand Management — Manage relationships with franchisors (IHG, Marriott, Hilton) ensuring brand standards are met and optimised., • Project Leadership — Oversee site selection, design, development, and delivery of new‑build hotels., • Asset Management — Drive performance of the existing portfolio. What We’re Looking For: • 7+ years senior experience in hotel acquisitions, real estate investment, or development., • Track record of identifying and delivering multi‑million‑pound transactions., • Strong financial acumen with expertise in valuation, modelling, and due diligence., • Excellent negotiation, relationship management, and leadership skills., • Deep knowledge of hotel operations and franchise agreements., • Degree in Business, Finance, Real Estate, or Hospitality Management; MBA preferred. Why This Role is Unique: • Direct reporting to the Board of Directors., • Ownership of high‑impact acquisition and development projects., • Opportunity to work with global hotel brands and leading industry partners., • A platform to directly influence the future growth of a hospitality group on an upward trajectory. This is more than a role — it’s a chance to lead transformation.

Lighthouse Hotel Management is recruiting for the Finance Assistant role at Courtyard by Marriott Luton Airport. Employee / Friend & Family discounts on hotel stays and dining. You will play a pivotal role in supporting the Cluster Financial Controller and ensuring the smooth operation of our financ