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Operations Manager (Hospitality / Learning & Development) £40,000 + Leadership Bonus (up to 20%) + Service Charge + Progression + Training + Free Hotel Stays + Company Benefits Ascot Are you an Operations Manager or similar from a Hospital / Learning & Development background looking for an autonomous leadership role at a luxury 5-star hotel within a world renowned brand who offer ongoing progression... ZIPC1_UKTJ

The Person: * Operations / Learning & Development Manager * Luxury Hotel / High end Hospitality background * Commutable to AscotOperations Manager, Leadership, Learning, Development, L&D, Training, Support, Onboarding, Supervisor, 5, Facilities, Leisure, Hospitality, Hotel, Ascot, B

Administrator (Hospitality / Luxury Hotel). Are you an Administrator or similar looking for a local, permanent role working in a friendly team within a luxury 5-star hotel within a world renowned hotel brand who offer optional progression opportunities across the group and the chance increase earnin

Waiter / Waitress 5 Star Hotel. We are currently looking to recruit an experienced waiter / waitress within a luxury hotel in the Berkshire area. You will have the passion for hospitality and be able to demonstrate working in a team of like-minded waiters continuously offering exclusive 5-star serv

Guest Services Supervisor We are currently recruiting for an experienced Guest Services Supervisor to join a luxury 5-star hotel in Berkshire. The successful candidate will oversee the guest experience across the hotel, ensuring the highest levels of service and customer satisfaction are consistently delivered. This is a fantastic opportunity for someone passionate about hospitality and delivering exceptional guest experiences in a high-end environment. The Perks As Guest Services Supervisor you can expect the following: • Basic salary of £29,000, • Up to £4,000 in service charge, • Complimentary stays with breakfast included across the group, • 50% off food and drink in bars and restaurants, • £1,000 refer a friend bonus scheme, including £200 tax free on their first day, • World-class learning and development opportunities, • Social events throughout the year, • Free meals on duty The Person The successful Guest Services Supervisor will have the foll...

We are working with a leading luxury hospitality group seeking an Events Manager for a 5 star Hotel in Berkshire, to deliver high-end corporate, social, and marquee events.

Events Manager - £40,000 + Exceptional Benefits Package Take your career to the next level in a luxury 5-star hotel environment We're looking for an experienced Events Manager to join a prestigious hotel in Ascot. This is a fantastic opportunity for a passionate professional to step into a leadership-focused role, delivering high-end events while developing within a renowned hospitality environment in Ascot. Why apply / What's in it for you? Competitive salary of £40,000 Access to medical cover, life assurance and a pension scheme Complimentary overnight stays with breakfast after 6 months' service 50% discount on food and beverage across the group Invitations to seasonal parties and local social events Complimentary meals provided whilst on duty Free uniform laundry Access to season ticket and cycle-to-work loan schemes Complimentary internet for personal use Long service recognition and rewards Exclusive discounts across 1000+ retailersKey Responsibilities: As Events Manager, you'll play a key role in leading the department and delivering exceptional guest experiences: Oversee the Events Department in the absence of senior leadership Support forecasting, budgeting, and sales planning Manage team rotas, holidays and workload distribution Lead team briefings and foster a positive working environment Coordinate event logistics and ensure smooth delivery from start to finish Communicate all eve...

Job Description What you'll get As a Learning & Development Managerat Coworth Park, here are just some of the great benefits you will receive: Fantastic Employee bonus scheme and Excellent Service charge Complimentary stays including breakfast across the Dorchester Collection Hotels 50% F&B discount at selected bars and restaurants within the Dorchester Collection Vibrant Social events that bring employees together including Summer party and Winter ball Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme Apprenticeship, training and development opportunities - from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others. £1000 bonus when you recommend a friend Access to immediate well being advice, because We Care about our employees What you'll do You'll love what you do and take pride in delighting our guests: You will be responsible for influencing our employee journey from the very beginning, working closely with our whole People & Culture team to deliver spectacular training and development, to ensure our employees and guests receive nothing but the best experience. You will be working closely with our work experience and apprenticeship programmes, and supporting the development of each and every one of our employees You’ll also support the Director of People & Culture with all HR Generalist administration duties and will create and deliver presentations The items shared are the essence of a day in the life of a Learning & Development Manager, but we'll make sure you are provided with specifics on how we care for our hotel. What you'll bring Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Learning & Development Manager you’ll have the opportunity to bring these to life and continue to create our legacy. Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic. English is the primary language used in our hotel. You can comfortably communicate in this language.

Job Title: Assistant Events Operations Manager : 5 Star Hotel. We are working with a leading luxury hospitality group seeking an Assistant Events Operations Manager to support the delivery of high‑end events, in‑room dining, and luxury guest experiences. This is a hands‑on operational role ide

Events Manager Location: Ascot Salary: £40,000 + £3,000 - £4,000 service charge Hours: 40 hours - Typically M-F 9:00 - 17:30, with weekend cover as required Join a luxury hospitality brand where people create extraordinary guest experiences. As an employee, you are expected to provide guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures. We foster a culture of passion, collaboration, and innovation, supporting your development through tailored learning and career growth opportunities. The Role We are seeking an experienced and dynamic Events Manager to oversee the planning and delivery of exceptional events and group stays. You will lead by example, ensuring seamless service for corporate, social, and marquee events while driving revenue and enhancing guest satisfaction. Key Responsibilities Manage end-to-end delivery of events and group bookings Lead, motivate, and support the Events team Oversee departmental operations in the absence of senior leadership Drive revenue through forecasting, budgeting, and upselling Coordinate event logistics and communicate plans across departments Build strong client relationships and support business development Handle guest feedback and resolve issues professionally Conduct site inspections and competitor analysisAbout You Proven experience in hotel events (groups, weddings, or luxury hospitality preferred) Strong leadership and organisational skills Commercially aware with good analytical ability Highly computer literate (Opera/Delphi knowledge advantageous) Calm under pressure with excellent interpersonal skills

ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS In the absence of the Assistant Director of Events, assume overall responsibility for the Events Department Assist the Assistant Director of Events in weekly revenue forecast, and assist in the preparation of the annual budget & sales & marketing plan. Attend the weekly Revenue Meeting in the absence of the Event Manager Monitor billing process & package allowances in Opera Manage the departmental rota and assist with monitoring lieu & holiday Monitor a share of the events and strategize workload for each department member Support daily, weekly and monthly team briefings Create a harmonious and engaged working environment Work closely with the Events and Group Sales Team in negotiating for business, including hotel site inspections and the entertainment of clients, travel agents etc. Be responsible for the communication of all Event and Group activity to the front line team, through the distribution of timely and detailed Banqueting Event Orders, memo's, group summaries Support the relevant departments for all requirements of the guest arrival, stay and departure. Actively promote and up-sell the services and facilities available to guests within the hotel, promoting profitable revenue from other outlets (e.g. restaurants, spa, polo, valet etc) Develop and manage complex event and group projects, including marquee functions Handle events specific guest complaints, resolve challenges and ensure guest engagement Managing regular accounts proactively, while working closely with sales to increase revenue streams from existing clients To ensure that all site inspections are carried out in line with company standards and that follow up is actioned in line with DC sales guidelines Maintain good knowledge of rooms and events space occupancy, and observe efficient diary management practises in order to maximise revenues Understand all local competitors and conduct regular competitor analysis to understand the current market Flexibility Along with your main duties you may be asked to complete other tasks and duties as and when necessary and reasonably required You may be required to adjust your hours of work to cover the business needs. Must be prepared for unexpected work schedule changes QUAIFICATIONS & DESIRABLES Position specification Essentials Desirables Education/qualification Hospitality degree Experience Hotel experience Groups and Weddings experience 5 star experience Knowledge Highly computer literate. Opera & Delphi systems Other hotel systems Skills Highly developed interpersonal and coordination skills Good analytical and numeric skills Well organised and priority focused Behavioural competencies Ability to work under own initiative in a highly pressured environment Leadership skills Other (please specify) Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people. TPBN1_UKTJ

Learning & Development Manager - Luxury Hotel Company - Upto 40k + Service + bonuses - Ascot Berkshire Areas Mon - Fri Our client is seeking an experienced and passionate Learning & Development Manager to lead the training and development strategy within a prestigious luxury hotel in Ascot Berkshire areas. This role is pivotal in ensuring all team members deliver exceptional guest experiences aligned with luxury hospitality standards. You will design, implement, and continuously enhance learning initiatives that support employee growth, engagement, and operational excellence across all departments. Key Responsibilities Learning & Development Strategy Develop and execute a comprehensive L&D strategy aligned with the hotel's business goals Identify training needs through performance reviews, guest feedback, and operational metrics Foster a culture of continuous learning and professional development Training Delivery Design and deliver engaging training programs, including: Luxury service standards Leadership and management development Onboarding and induction programs Compliance and statutory training Facilitate workshops, coaching sessions, and team development activities Talent Development Support succession planning and career progression pathways Coach and mentor department heads and supervisors Implement leadership development programmes to build internal talent pipelines Performance & Engagement Work closely with HR and leadership teams to enhance employee engagement Support performance management processes with training interventions Monitor and evaluate training effectiveness using KPIs and feedback Brand & Service Excellence Ensure all training reflects the standards expected in a luxury hospitality environment Champion a guest-centric culture across all departments Drive consistency in service delivery and brand experience Skills & Experience Required Proven experience in a Learning & Development role, ideally within luxury hospitality Strong understanding of luxury service standards and guest expectations Excellent facilitation, coaching, and presentation skills Ability to influence and engage stakeholders at all levels Experience designing and implementing L&D frameworks and programmes CIPD qualification (Level 3 or above) preferred Highly organised with strong project management skills Personal Attributes Passionate about people development and guest experience Energetic, engaging, and inspirational communicator Proactive and innovative mindset Strong interpersonal and relationship-building skills High attention to detail and commitment to excellence What's on Offer Competitive salary up to £40,000 Service charge in addition to base salary Performance-related bonus of up to 20% annually Opportunity to work in a prestigious luxury hotel environment Career progression within a high-end hospitality group Ongoing professional development opportunities TPBN1_UKCT

We care about your career and are known for having the absolute best people in the industry. When you join us as a Deputy Restaurant Manager you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. What you'll get As a Deputy Restaurant Manager in The Barn at Coworth Park, here are just some of the great benefits you will receive: Fantastic Manager bonus Complimentary stays including breakfast across the Dorchester Collection Hotels 50% F&B discount at selected bars and restaurants within the Dorchester Collection Vibrant Social events that bring employees together including Summer party and Winter ball Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme Apprenticeship, training and development opportunities. £1,000 bonus when you recommend a friend Access to immediate wellbeing advice, because We Care about our employees What you'll do Youll love what you do and take pride in delighting our colleagues & our guests: You will be responsible foroverseeing the day to day running of The Barn,This will include team management, financial performance and guest engagement to ensure our guests receive nothing but the best experience. This is a role for a leader who wants to succeed, enjoys engaging with people and the art of delivering confident hospitality. You will develop a positive culture of ongoing and constant feedback in The Barn. Through taking a coaching approach, you will take the time to build strong working relationships with the team. You will be assisting The Barn Restaurant Manager in managing the day to day operations of The Barn. You will be required to plan ahead to ensure we are set up to deliver success, this will include looking at upcoming bookings, liaising with the relevant department for any special requirements from the guest and working closely with the team to ensure they are in a position to deliver great service to the guest. You will take full ownership of any guest challenges with the aim that we resolve this immediately and recover their experience. You will know how to deal with uncomfortable situations and you will be able to think on your feet and live the spirit of kindness and generosity before process when dealing with difficult situations Our people are at the centre of what we do and as our Deputy Restaurant Manager we want you to foster their development by creating a sense of belonging. We want you to continue to evolve the offering to remain vibrant and captivating while bringing an element of curiosity to all our guests to enjoy what The Barn has to offer. As a leader we trust in you to strive for the best in class through the creation and upholding of standards, the encouragement of the team to succeed in the delivery of perfection and the constant stewardship of our brand. You will ensure that the guests experience always remains at the heart of what you do through engagement, creativity and passion. The items shared are the essence of a day in the life of a Deputy Restaurant Manager, but well make sure you are provided with specifics on how we care for our hotel What you'll bring The ideal candidate will have previous experience in a 5star luxury environment as a head of department in Food & Beverage. Our values of, Passion, Personality, Respect, Working together and Creativity guide us each and every day. As a Deputy Restaurant Manager youll have the opportunity to bring these to life and continue to create our legacy. Communicationis what keeps our departments runningperfectly. You have great communication skills with a strong customer service ethic. English is the primarylanguageused in our hotel. You can comfortablycommunicatein this language. You are a confident leader who strives daily in their workplace through their personal ambitions and the responsibilities that come with the role. TPBN1_UKCT

Role: Assistant Events Manager Location: Ascot Employer: 5* Luxury Country House Hotel Salary: £36,000 We are seeking a dedicated professional to join one of the UK's most prestigious 5* country house estates. Set within 240 acres of picturesque parkland in Ascot, this award-winning hotel is looking for an Assistant Events Manager to help lead their world-class events operations. What's in it for you? Competitive Salary: £36,000 per annum Service Charge: Annual tips/service charge on top of salary Luxury Stays: Complimentary nights with breakfast across a global luxury hotel portfolio Dining Perks: 50% Food & Beverage discount at selected high-end restaurants Referral Bonus: Generous Employee Introductory Scheme Recognition: Dedicated team awards and incentive schemes Financial Security: Contributory pension scheme and Life Assurance cover from day one Wellness & Care: Access to Occupational Health, including subsidised massage treatments and health clinics Daily Comforts: Complimentary meals on duty and professional laundering of uniforms Vision Care: Complimentary Eye Test for VDU usersWhat's involved in this Assistant Events Manager role? Operational Excellence: Manage the smooth running of the Events Operations Department, ensuring the highest international luxury standards are maintained. Team Leadership: Create a motivating team environment through active training and coaching to ensure guests' expectations are consistently exceeded. Service Standards: Lead from the front to provide service excellence across a variety of events, from high-profile weddings to corporate retreats. Collaboration: Work closely with the Events and In-Room Dining Managers to refine procedures and maintain the hotel's reputation for perfection.What's required? Supervisory Experience: Proven experience in a leadership role within an Events or Banqueting department. 5 Luxury Background:* Essential experience within a 5-star hotel or ultra-premium hospitality environment. Technical Knowledge: Deep understanding of fine dining service and wine knowledge. Character: A polished, professional demeanour with the ability to inspire a diverse team.Sound like the role for you? Then we would love to hear from you! Click Apply Now and a member of our recruitment team will be in touch to discuss this Assistant Events Manager role in Ascot. Consultant: Natasha Seadon Job Role: Assistant Events Manager Job Number: (phone number removed) / INDHOSP Location : Ascot Platinum Recruitment is acting as an Employment Agency in relation to this vacancy

Role: Senior Pastry Chef de Partie Location: Basingstoke, Hampshire Salary £34,000 + Excellent Service Charge Platinum Recruitment is working in partnership with a luxury hotel near Basingstoke in Hampshire and we have a fantastic opportunity for a Senior Pastry Chef de Partie to join their team. What's in it for you? Looking for luxury hotel located on an estate with a farm to fork ethos growing their own fabulous ingredients? Take a look at some of the perks on offer: Increased holiday allowance Vitality healthcare cover Employee assistance programme (with Hospitality Action) Life assurance scheme (from day one, covering up to 2 x your annual salary) 50% F&B discount when dining in our restaurants (for up to 4 people including the employee) Company sick pay Enhanced maternity pay Enhanced paternity pay Recruit a Friend bonus (£1000) Monthly employee recognition scheme Annual employee parties Free staff meals 50% discount on skin products Online discounts Discount with Hunter Boots Christmas gift New baby gift Uniform and free secure parking is also included. Package £34,000 Plus Service Charge - Approximately £6,000 to £8,000 per year - after probation Why choose our Client? This stunning hotel offers a choice of dining from their 2 restaurants, focusing on using most of their ingredients lovingly grown on their own estate. This touch adds a simple elegance, highlighting their stunning produce and care and attention to detail from the garden to plate. What's involved? A successful Senior Pastry Chef de Partie will work alongside an incredibly talented Pastry Head Chef and team, preparing for desserts and items for the pastry menu and getting ready for service. Chefs with a passion for organic seasonal produce, farm to fork, not using plastic and working in a unique luxury environment, get in touch. Sound like the role for you? Then we would love to hear from you! Click Apply Now and one of the team will in touch to discuss this Senior Pastry Chef de Partie role near Basingstoke in Hampshire. Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation. Consultant: George Job Number: 935591 / INDELITE Job Role: Senior Pastry Chef de Partie Location: Basingstoke, Hampshire Platinum Recruitment is acting as an Employment Agency in relation to this vacancy. TPBN1_UKCT

Guest Service Coordinator – Shift Leader Location: Ascot Salary: £29,000 + £3,000 - £4,000 service charge Hours: 48 hours, 4 on, 3 off Join a luxury hospitality brand where people create extraordinary guest experiences. We value passion, personality, respect, teamwork, and creativity—and we celebrate the uniqueness of every team member. Role Overview: We are seeking a Guest Service Coordinator Shift Leader to supervise the Guest Service team, ensuring smooth daily operations, excellent guest service, and effective communication with departments such as Housekeeping, In-Room Dining, and Engineering. You will also manage arrivals, departures, complaints, and shift handovers while supporting staff development and maintaining standards. Guest Service Coordinator Key Responsibilities: Lead and supervise Guest Service Coordinators on shift. Ensure lobby areas are immaculate and staffed appropriately. Coordinate with other departments for guest requirements. Oversee guest folios, petty cash, and operational tasks. Identify and support staff training and development needs.Qualifications & Experience: Hospitality degree preferred; luxury hotel experience a plus. Proficiency in Opera PMS and IT systems. Excellent communication, leadership, and customer service skills. Team-oriented, trustworthy, and decisive

Position Overview To provide a comprehensive and efficient administrative service to the Food & Beverage team To manage the office environment providing an exceptional guest and colleague experience, by maintaining office essentials, coordinating administrative duties and anticipating customer needs in a professional manner ensuring a seamless service experience What you'll get: Competitive salary plus excellent Service charge Complimentary nights with breakfast within Dorchester Collection 50% F&B discount at selected restaurants at The Dorchester and Coworth Park Very generous Employee Introductory Scheme offered Team members' awards and incentives schemes Contributory pension scheme entitlement from date of commencement Life assurance cover for all team members Uniform laundered complimentary Complimentary meals whilst on duty at our team members' restaurants Complimentary Internet at allocated computers in team areas Cycle to work scheme Occupational Health, including subsidized massage treatments and health clinics Complimentary Eye Test for VDU users What you'll do: F&BAdministration Typing and sending all F&B departments related correspondence, menus etc. including those relating to some restaurant enquiries and confirmations Compose letters on behalf of the F&B team in line with Coworth Park standards Type special menus for groups, promotions etc. and other menus as required Operate and manage the computer system according to office procedures, filing documents in a logical and easily accessible system Maintain an up to date filing system and accurate trace system Manage office supplies and hotel collateral, ensuring enough stationery is available and stocked Sort, date stamp, distribute and collate post for F&B team and frank all outgoing mail Answer the telephone within three rings in a friendly, courteous and efficient manner, providing accurate information to the caller Meet and greet visitors, create a warm welcome, conduct show rounds and deal with all enquiries professionally Assist in research for promotions, projects and competitors analysis etc. Attend meetings and take minutes as required. Ensure office, kitchen and reception areas are kept tidy and clean at all times Receive and coordinate pick up of deliveries Coordinate meeting room diary and ensure meeting room is set up accordingly Restaurant Reservations Take reservations and accurately record any special requirements, payment and contact details Confirm reservations both verbally and in writing ensuring special requirements are referred to Respond to all external and internal F&B enquiries (via email or website) within 24 hours Ensure timely and efficient internal communication on all details to a reservation e.g. menu and wine choice, final number of guests, menu/place card requirements etc. to relevant departments Health & Safety Comply with all statutory and company health and safety, fire, bomb and security regulations Ensure job required certificates are kept up to date Flexibility Along with your main duties you may be asked to complete other tasks and duties as and when necessary and reasonably required You may on occasion be required to adjust your hours of work to cover the business needs What you'll bring: Hospitality background Previous experience within an operational role Strong administration skills with office management experience Proficient in MS Office Previous experience in Opera and Delphi Knowledge of food & beverage Excellent written and spoken English Good organisational skills Can work to deadlines within a pressurised environment Takes initiative Immaculate presentation Ability to prioritise work load Team player Experience of taking minutes at meetings Self-starter We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at TPBN1_UKCT