Reservation & Guest Experience Specialist
9 days ago
Croydon
Based at Selsdon, Croydon | Full-Time (Part-Time Considered) Are you passionate about creating memorable guest experiences from the very first interaction? Do you thrive in a fast-paced hospitality environment where no two days are the same? We are looking for a confident, organised, and guest-focused Reservation & Guest Experience Specialist to join our growing central reservations team. This is an exciting opportunity to play a key role in shaping the guest journey across our hotels, spa, and dining experiences. With 6 hotels in the group and more in the pipeline and as one of the first points of contact for our guests there will be plenty of opportunity to help create a seamless and personalised booking experience while supporting revenue growth and operational excellence across the group. What You’ll Be Doing • Managing accommodation, spa, and dining reservations across multiple platforms, • Delivering exceptional guest service through phone, email, and online enquiries, • Identifying opportunities to maximise revenue while providing genuine value to guests, • Building strong relationships with guests, agents, and third-party partners, • Communicating effectively with hotel operations teams to ensure smooth guest handovers, • Resolving guest concerns quickly, professionally, and proactively, • Supporting forecasting accuracy through timely system updates, • Contributing ideas to continuously improve guest experience and team performance What We’re Looking For We’re seeking someone who is naturally warm, proactive, and commercially aware, with a genuine passion for hospitality. You will ideally have: • Minimum 2 years’ experience within a hotel or accommodation environment, • Strong understanding of reservations and guest service standards, • Excellent communication skills with a natural ability to make every conversation as individual as you., • High attention to detail and ability to multitask, • Confidence using reservation and hotel systems, • A collaborative and positive approach to teamwork, • The ability to think quickly and solve problems calmly, • A passion for delivering memorable guest experiences Experience across wider hotel operations or spa operations would be an advantage. Why Join Us? • Be part of a supportive and collaborative hospitality team, • Work in an environment where your ideas and contributions matter, • Opportunity to grow and develop your hospitality career, • Competitive salary, • Flexible working options considered, • A culture built around anticipation, teamwork, excellence, fun, and celebration If you love hospitality, enjoy helping people, and want to be part of a growing business focused on exceptional guest experiences, we’d love to hear from you. #J-18808-Ljbffr