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The Company \n\n • A luxury hospitality group, operating both hotels and leisure resorts across the UK\n, • A company conscious of consistency and providing exceptional levels of service and standards.\n, • Multi award winning group\n\n The Package \n\n • Up to £45,000 per annum\n, • Hybrid working\n, • Hotel discounts\n, • Health & wellbeing\n, • Pension scheme\n, • Career development\n\n The Job Role \n\n • A commercially focused revenue manager\n, • Lead and support the ...\n\n \n ZIPC1_UKCT

At Whitbread, we're looking for a Service Delivery Manager (Product) to join our Technology & Data team and play a key role in ensuring our product services remain stable, resilient and fit for the future. In this role, you'll own the operational performance of a portfolio of business-critical services, working closely with suppliers, stakeholders and technology teams to deliver excellent service outcomes and continuous improvement. We're particularly keen to hear from people who have owned the service elements of large-scale, complex transformation programmes, ideally with deep experience of Food & Beverage (F&B) transformation. Role: Service Delivery Manager Contract Type: Full time, Permanent Location: Whitbread Court, Dunstable (Hybrid, 3 days per week Salary: Up to £60,000pa • Healthcare: Family BUPA healthcare, • 10% matched pension, • Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand, • Annual Incentive of up to 20% Bonus Check out all our benefits here: about-us/benefits/ You’ll take ownership of the end-to-end service health, stability and performance of assigned product services, ensuring they meet business needs and service criticality requirements. Acting as the primary escalation point for service issues, you’ll coordinate recovery activities, provide clear stakeholder communication and drive swift resolution of incidents. You’ll manage supplier performance against agreed service levels, challenge performance where required and identify opportunities to improve service quality, efficiency and value. You’ll also play a leading role in service design, transition and operational readiness, owning the service elements of large-scale, complex transformation, including across our F&B estate, to make sure new and enhanced services are fully supportable before launch and land smoothly into live operation. Throughout, you’ll use service insights and performance data to identify risks, drive continuous improvement and support strategic decision-making. • Proven experience owning the service elements of large-scale, complex transformation programmes, from service design and transition through to stable live operation., • Deep experience of Food & Beverage (F&B) transformation, ideally within hospitality, restaurants or multi-site retail., • Strong experience managing operational technology services within a complex supplier-led environment., • Proven track record of supplier management, service performance monitoring and service improvement., • Knowledge of service lifecycle management, operational readiness and IT service management principles (ITIL)., • Experience using incident, problem and change management data to improve service performance., • Excellent stakeholder management and communication skills, with the ability to influence at all levels. Be part of our Technology Team at Whitbread Through collaboration, passion and hiring the smartest minds, our Technology team builds products and services that are used by 38,000 of us at Whitbread and millions of guests. Everything from an eCommerce website that handles £2 billion in transactions per year, applications that are scalable across our 1,200 hotel and restaurants, devices that enable our teams and guests to have a seamless experience, all whilst keeping data secure. Together we’re building the hotel of the future #J-18808-Ljbffr

Job Description - Market Manager - Cities (17459) Job Description Description The Market Manager sits within our Trading and Inventory team, managing a portfolio of city and Flight + Hotel destinations. The team uses customer demand, trading performance and market insight to shape our holiday offering and improve its commercial performance. You’ll take responsibility for the performance and development of your destinations, working towards passenger, revenue and margin targets. This includes choosing the right products, managing supplier relationships and responding to changes in trading performance. • Managing a portfolio of city and Flight + Hotel destinations against agreed passenger, revenue and margin targets., • Monitoring trading performance and taking action when you identify risks or opportunities., • Developing destination plans based on customer demand, booking trends, competitor activity and commercial performance., • Maintaining a competitive hotel portfolio and identifying new products or destinations where there is a clear opportunity., • Reviewing hotel performance and adjusting the portfolio to improve customer choice and commercial results., • Building relationships with hotel partners, accommodation providers and other suppliers., • Negotiating rates, promotions, availability and exclusive offers that support your destination plans., • Supporting campaigns and promotional activity through commercial planning and supplier offers., • Identifying opportunities to improve conversion, average booking value and destination profitability., • Using market and customer insight to support business cases for new destinations, products and growth opportunities., • Working with teams across Trading, Marketing, Digital, Yield, Customer and Operations to improve performance and customer outcomes., • Contributing to improvements in commercial processes, automation and ways of working., • Experience in travel, leisure, hospitality, e-commerce or another commercially focused sector., • Strong commercial awareness, with experience managing revenue, margin or sales performance., • Confidence using data to understand performance and identify clear actions., • Experience building and managing supplier or partner relationships., • Strong negotiation and influencing skills., • The ability to build effective relationships across different teams and priorities., • Clear communication and presentation skills., • The ability to prioritise multiple pieces of work and make informed decisions., • Destination, product or market management experience would be an advantage., • Knowledge of dynamic packaging, city products, digital trading or conversion optimisation would be useful., • Experience working with hotel suppliers, accommodation providers or distribution partners would be beneficial. In addition to your competitive base salary, we offer an all-inclusive benefits package which includes our company-wide bonus scheme, 7% pension contribution, and private medical insurance. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs. You’ll have access to heavily discounted flights for yourself and your loved ones, annual holiday vouchers, and a generous annual leave entitlement. The role is full-time and based at our easyJet holidays HQ near Luton Airport. We operate a hybrid working model of 3 days per week in the office. Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays. In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone – and to do this we’re building remarkable teams with modern ways of working. By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You’ll be given autonomy to do your job, a platform to share your ideas, and you’ll get to work with the very best people in the industry – all to create experiences that customers will remember forever. Make a difference with your next role. Make it easyJet holidays. Commercial - easyJet holidays #J-18808-Ljbffr

Job Description - Market Manager - Cities (17459) The Market Manager sits within our Trading and Inventory team, managing a portfolio of city and Flight + Hotel destinations. The team uses customer demand, trading performance and market insight to shape our holiday offering and improve its commercial performance. You’ll take responsibility for the performance and development of your destinations, working towards passenger, revenue and margin targets. This includes choosing the right products, managing supplier relationships and responding to changes in trading performance. You will be responsible for: • Managing a portfolio of city and Flight + Hotel destinations against agreed passenger, revenue and margin targets., • Monitoring trading performance and taking action when you identify risks or opportunities., • Developing destination plans based on customer demand, booking trends, competitor activity and commercial performance., • Maintaining a competitive hotel portfolio and identifying new products or destinations where there is a clear opportunity., • Reviewing hotel performance and adjusting the portfolio to improve customer choice and commercial results., • Building relationships with hotel partners, accommodation providers and other suppliers., • Negotiating rates, promotions, availability and exclusive offers that support your destination plans., • Supporting campaigns and promotional activity through commercial planning and supplier offers., • Identifying opportunities to improve conversion, average booking value and destination profitability., • Using market and customer insight to support business cases for new destinations, products and growth opportunities., • Working with teams across Trading, Marketing, Digital, Yield, Customer and Operations to improve performance and customer outcomes., • Contributing to improvements in commercial processes, automation and ways of working. What you’ll bring to the team: • Experience in travel, leisure, hospitality, e-commerce or another commercially focused sector., • Strong commercial awareness, with experience managing revenue, margin or sales performance., • Confidence using data to understand performance and identify clear actions., • Experience building and managing supplier or partner relationships., • Strong negotiation and influencing skills., • The ability to build effective relationships across different teams and priorities., • Clear communication and presentation skills., • The ability to prioritise multiple pieces of work and make informed decisions., • Destination, product or market management experience would be an advantage., • Knowledge of dynamic packaging, city products, digital trading or conversion optimisation would be useful., • Experience working with hotel suppliers, accommodation providers or distribution partners would be beneficial. What’s in it for you: In addition to your competitive base salary, we offer an all-inclusive benefits package which includes: • company-wide bonus scheme, • 7% pension contribution, • private medical insurance, • share options, • life assurance, • flexible benefits that you can tailor to your needs You’ll have access to heavily discounted flights for yourself and your loved ones, annual holiday vouchers, and a generous annual leave entitlement. • heavily discounted flights for yourself and your loved ones, • annual holiday vouchers, • a generous annual leave entitlement The role is full-time and based at our easyJet holidays HQ near Luton Airport. We operate a hybrid working model of 3 days per week in the office. At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at . We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation. About easyJet holidays: Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays. In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone – and to do this we’re building remarkable teams with modern ways of working. By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You’ll be given autonomy to do your job, a platform to share your ideas, and you’ll get to work with the very best people in the industry – all to create experiences that customers will remember forever. Make a difference with your next role. Make it easyJet holidays. #ejholidays #LI-MR1 #LI-HYBRID Commercial - easyJet holidays #J-18808-Ljbffr

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. The company provides technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner. The FDE is our engineer embedded with the client. They work directly with operations and product teams, find real problems, and turn them into working agentic AI and automation solutions quickly. They partner with an onsite Platform Architect and an offshore team of agent engineers, automation developers and QA. • Work with business users and Product Owners to find automation use cases and shape them into backlog items., • Build prototypes and production-grade agents fast, and show working software at every sprint demo., • Integrate with enterprise platforms such as property management, workforce management, forecasting and supplier systems through APIs and event-driven patterns., • Build on cloud using CI/CD pipelines, following our security and quality standards., • Feed what you learn on site back to the offshore team so delivery keeps moving quickly., • Act as a trusted technical voice for client stakeholders, from frontline teams to senior leadership., • 12+ years in full-stack or platform engineering, with recent hands-on GenAI work., • Strong skills in LLMs, RAG, embeddings, vector databases and multi-agent orchestration (LangChain, LangGraph, ADK or similar)., • Python and/or TypeScript; REST APIs, event-driven integration, Docker and Kubernetes., • Cloud experience, preferably Azure (AWS or GCP is also fine)., • Experience in customer-facing roles where you turned loosely defined business needs into shipped solutions., • Comfortable working in agile delivery, with fortnightly sprints and demos., • Hospitality or hotel operations experience. If a candidate has strong engineering depth but no hospitality background, we can upskill them., • Experience with enterprise security (SSO, RBAC) and governance for AI solutions., • Work ethic: You are a consummate professional., • Aptitude: You have an innate capacity to transition from project to project without skipping a beat., • Communication: You have excellent written and verbal communication skills for coordination across projects and teams., • Impact: You are a critical thinker with an emphasis on creativity and innovation., • Passion: You have the drive to succeed paired with a continuous hunger to learn., • Leadership: You are trusted, empathetic, accountable, and empower others around you. #J-18808-Ljbffr

About the role The FDE is our engineer embedded with the client. They work directly with operations and product teams, find real problems, and turn them into working agentic AI and automation solutions quickly. They partner with an onsite Platform Architect and an offshore team of agent engineers, automation developers and QA. What you'll do • Work with business users and Product Owners to find automation use cases and shape them into backlog items., • Build prototypes and production-grade agents fast, and show working software at every sprint demo., • Integrate with enterprise platforms such as property management, workforce management, forecasting and supplier systems through APIs and event-driven patterns., • Build on cloud using CI/CD pipelines, following our security and quality standards., • Feed what you learn on site back to the offshore team so delivery keeps moving quickly., • Act as a trusted technical voice for client stakeholders, from frontline teams to senior leadership. What you'll bring • 12+ years in full-stack or platform engineering, with recent hands-on GenAI work., • Strong skills in LLMs, RAG, embeddings, vector databases and multi-agent orchestration (LangChain, LangGraph, ADK or similar)., • Python and/or TypeScript; REST APIs, event-driven integration, Docker and Kubernetes., • Cloud experience, preferably Azure (AWS or GCP is also fine)., • Experience in customer-facing roles where you turned loosely defined business needs into shipped solutions., • Comfortable working in agile delivery, with fortnightly sprints and demos. Good to have • Hospitality or hotel operations experience. If a candidate has strong engineering depth but no hospitality background, we can upskill them. Experience with enterprise security (SSO, RBAC) and governance for AI solutions. #J-18808-Ljbffr

We sort immediate start hospitality/ hotel care jobs with better pay, shorter commutes and sooner starts in mind.

Job Title: Technical Product Lead Contract Type: Permanent Location: Whitbread Court | Hybrid Working Salary: £60-65,000 + Bonus and Benefits Are you an experienced Product Owner or Product Lead who enjoys turning strategy into action and delivering technology that makes a real difference to guests and operational teams? At Whitbread, we’re looking for a Technical Product Lead to join our Hotels & Restaurants Technology team. You’ll take hands‑on product ownership across technology supporting our hotel operations and guest journeys, with a particular focus on areas such as self‑service kiosks, keys and access solutions, security and other operationally critical hotel technology. • Own and maintain prioritised product backlogs across assigned Hotels & Restaurants technology products., • Support the delivery and continuous improvement of technology including self‑service kiosks, key and access solutions and associated security technologies., • Translate product strategy and roadmap objectives into clear epics, features, user stories and delivery priorities., • Act as the day‑to‑day product lead across Engineering, QA & Release, Service, Operations and Delivery & Change teams., • Lead product refinement, planning, acceptance and review activities throughout the delivery lifecycle., • Work with the Technical Product Manager to shape roadmap priorities, sequencing, dependencies and trade‑offs., • Ensure access, security, resilience, service and operational requirements are considered from the outset when delivering guest and hotel technology., • Collaborate with other Product Leads and Tech Leads to manage dependencies between digital products, physical technology and wider hotel systems., • Partner with Operations and Business Change to ensure new technology is operationally ready, successfully rolled out and adopted by hotel teams., • Track product performance, adoption, usage and value following go‑live and use insight to drive continuous improvement., • Manage product risks, issues and dependencies, escalating where appropriate., • Work with third‑party technology suppliers and partners to ensure delivery meets agreed priorities and standards., • Experience working as a Product Lead, Product Owner, Business Analyst, Delivery Lead or similar within a technology or digital environment., • Experience working with kiosks, self‑service technology, keys, physical/digital access solutions, security technology or similar customer‑facing operational systems., • A good understanding of access control, security, authentication and the operational considerations associated with guest‑facing technology., • Experience delivering technology into live, operationally critical environments, where reliability, resilience, security and usability are essential., • Strong experience managing and prioritising product backlogs and translating business outcomes into actionable delivery requirements., • Experience breaking roadmap objectives into epics, features, stories and acceptance criteria., • Experience working closely with Engineering, QA, Release, Service and Change teams., • Strong stakeholder management skills with the confidence to challenge, influence and align different teams and priorities., • The ability to balance customer value, operational impact, security, risk, cost and technical complexity when making product decisions., • Strong planning, organisational and problem‑solving skills, with the ability to manage multiple priorities and dependencies., • A data‑led approach, using product performance, adoption and user insight to inform decisions and improvements., • Experience within hotels, hospitality, restaurants, retail, travel or another multi‑site customer‑facing environment., • Experience delivering kiosk, key/access, security or other technology that combines physical hardware with digital platforms and services., • Experience supporting large‑scale technology transformation or multi‑year product roadmaps., • Experience working across complex environments with multiple platforms, integrations and operational dependencies., • Experience working with third‑party technology suppliers, hardware providers, partners or system integrators. If you’re a hands‑on product professional who understands the challenges of delivering secure, reliable guest‑facing technology into live operational environments, and you’re passionate about improving experiences through products such as kiosks, keys and access solutions, we’d love to hear from you. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation. Under‑represent‑ed groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non‑binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part‑time and flexible working. Where possible we will support this. Job ref: 217415-4492 Advertised: 06 Oct 2026 #J-18808-Ljbffr

Job Title: Tech Specialist - (Kiosks & Digital Access) Contract Type: Permanent Location: Whitbread Court | Hybrid Working Salary: £60-65,000 + Bonus + Benefits Are you a technology specialist with experience in access control, security systems, kiosks or customer-facing technology? Do you enjoy solving complex operational challenges and delivering technology solutions that improve the guest experience? Working across operational teams, suppliers and technology stakeholders, you'll be responsible for supporting, improving and evolving the systems that underpin the guest experience. You'll bring strong technical expertise, a problem-solving mindset and the ability to work with integrated technologies in a fast-paced hospitality environment. • Act as the technology specialist for kiosk, key management and guest access solutions across our hotel estate., • Support the design, implementation and continuous improvement of technology solutions that enhance the guest journey from check-in to room access., • Work closely with hotel operations teams to understand business challenges and develop practical technology solutions., • Collaborate with suppliers, partners and internal stakeholders to deliver reliable and effective technology services., • Support the integration of multiple systems and platforms that form part of the hotel technology ecosystem., • Investigate technical issues, identify root causes and drive sustainable resolutions., • Provide technical expertise and guidance across product, platform and service initiatives., • Support solution design, configuration, testing, implementation and ongoing operational support activities., • Ensure solutions meet agreed standards for performance, security, resilience and supportability., • Build and maintain technical documentation, support processes and best-practice guidance., • Assess new technologies, tooling and supplier capabilities to support future innovation., • Contribute to continuous improvement initiatives that enhance operational efficiency and guest satisfaction., • Escalate risks, supportability concerns and technical issues where appropriate., • Play a key role in shaping guest-facing technology used across one of the UK's largest hotel brands., • Work on innovative technologies that directly impact the customer experience., • Partner with operational teams to solve real business challenges through technology., • Gain exposure to integrated systems, hotel technology, digital access and security solutions., • Collaborate with internal experts, suppliers and technology partners., • Be part of a growing team focused on delivering operational excellence through technology., • Access excellent career development opportunities within one of the UK's leading hospitality businesses., • Experience working with access control, security systems, digital keys, kiosks or similar customer-facing technologies., • Strong technical troubleshooting and problem-solving skills., • Experience working with integrated systems and complex technology environments., • Ability to investigate issues, identify root causes and implement long-term solutions., • Knowledge of technology delivery, testing, implementation and support processes., • Understanding of performance, security, resilience and operational support requirements., • Ability to work collaboratively with technology, product, operational and supplier teams., • Strong stakeholder management and communication skills., • Experience supporting technology change, service improvement or product delivery initiatives., • Ability to diagnose complex technical issues and explain solutions clearly to both technical and non-technical audiences., • Experience supporting live operational environments where system availability and reliability are critical., • Experience within hospitality, hotels, retail or other multi-site operational businesses., • Knowledge of access management, physical security systems or guest access technologies., • Experience working with self-service kiosk solutions., • Experience managing third-party suppliers and technology partners., • Understanding of service management, incident management and operational support best practices., • Experience with integrations, APIs and connected technology platforms., • Knowledge of hotel operations and the end-to-end guest journey. Bring your technical expertise, operational mindset and passion for problem-solving to Whitbread and help deliver technology that supports millions of guest journeys every year. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation. Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part‑time and flexible working. Where possible we will support this. Job ref: 213630-4492 Advertised: 22 Sep 2026 #J-18808-Ljbffr