Zoo Experience and Education Team Leader
21 days ago
Ewell
Zoo Experience and Education Team Leader Location: Chessington World of Adventures, Leatherhead Road, Chessington, Surrey, KT9 2NE Contract Type:Permanent, hourly paid We are recruiting for a Zoo Experience & Education Team Leader to join our team at Chessington World of Adventures Resort. This exciting opportunity is ideal for a passionate and energetic leader who is committed to delivering exceptional guest experiences, inspiring others through wildlife education, and supporting conservation messaging across the Resort. As a Zoo Experience & Education Team Leader, you will lead and develop a team of Zoo Hosts, ensuring the delivery of engaging educational experiences and outstanding guest service standards. Working closely with the Zoo Education & Experience Supervisor, you will support the day-to-day operation of guest-facing zoo activities, coordinate resources, develop team capability, and help drive operational excellence across the department. This is a fantastic opportunity to combine your leadership skills with a passion for wildlife, education, and guest engagement while helping create unforgettable experiences for our visitors. We're looking for someone who brings: • A genuine passion for wildlife, conservation, and public education, • Previous leadership, supervisory, or team coaching experience within a guest-facing environment, • Excellent communication and presentation skills, with confidence delivering talks to groups and large audiences, • Strong people leadership skills, including motivating, developing, and supporting teams, • The ability to provide both positive recognition and constructive performance feedback, • Excellent organisational skills with the ability to prioritise effectively in a fast-paced environment, • Proactive and solutions-focused approach to operational challenges, • Strong commitment to health and safety, guest experience, and professional standards, • Experience developing educational content, talks, activities or visitor experiences would be advantageous, • 'Enjoy the Ride' Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!, • Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year's service, • Company bonus, • Private pension scheme, • 40% discount online off LEGO, • 25% discount in our on-site retail shops and restaurants, • Ongoing training and development opportunities, • Plus, many more… GBP £12.80/Hr. #J-18808-Ljbffr