Senior Operations Manager
il y a 5 jours
London
Senior Operations ManagerLocation: London & Event Sites | Salary: £50,000 - £60,000 DOE | Full-Time \n We are seeking an experienced Senior Operations Manager to lead the planning and delivery of live events, with a strong emphasis on crowd management, traffic management, and operational event delivery. \n This is an excellent opportunity for a hands-on operational leader who has significant experience managing live events, leading large teams, and delivering safe, efficient event operations from planning through to execution. \n Key Responsibilities \n\n • Lead and manage the Operations Department, providing guidance, support, and mentorship to direct reports.\n, • Oversee the end-to-end delivery of live events, ensuring projects are planned, managed, and executed successfully.\n, • Develop and implement operational plans covering event logistics, crowd management, traffic management, transport operations, and pedestrian flow.\n, • Manage on-site event operations, ensuring teams are fully briefed, deployed effectively, and supported throughout delivery.\n, • Build and maintain strong relationships with clients, local authorities, stakeholders, and event partners.\n, • Manage client enquiries, prepare quotations, and oversee assigned accounts.\n, • Produce operational documentation, briefing packs, risk assessments, traffic management plans, and site plans.\n, • Ensure compliance with all health and safety legislation, policies, and industry best practice.\n, • Monitor budgets, resources, staffing requirements, and operational performance to ensure successful event delivery.\n\n Essential Experience & Skills \n\n • Proven experience in a senior operational role within the live events industry.\n, • Strong background in crowd management, event safety, traffic management, transport operations, or pedestrian management.\n, • Experience managing and motivating large teams, including casual and temporary event staff.\n, • Demonstrable experience delivering complex events from planning through to on-site execution.\n, • Excellent stakeholder and client management skills.\n, • Strong organisational skills with the ability to manage multiple projects simultaneously.\n, • Confident communicator with excellent written and verbal communication skills.\n, • Proficiency in Microsoft Office and operational planning tools.\n, • Good understanding of health and safety requirements within live events.\n\n Additional Requirements \n\n • Full UK driving licence.\n, • Flexible approach to working hours, including evenings, weekends, and extended shifts during event delivery periods.\n, • Ability to travel to event locations across London and occasionally throughout the UK.\n, • Passion for delivering high-quality live events and creating safe, effective customer experiences.\n\n This role is ideally suited to a candidate with extensive live events, crowd management, and traffic management experience, who thrives in a fast-paced environment and enjoys leading teams to deliver exceptional event operations. The role will be office based a minimum of 2 days a week based in North London. \n Ideally looking for an immediate start but will also consider candidates on a notice. Interviews to commence asap