Aftersales Manager
3 days ago
Letchworth
After Sales Manager Letchworth £50,000-62,000 DOE (Company Vehicle Provided) Role Overview NEOS Engineering are seeking an experienced After Sales Manager to lead the aftersales operations team at our client's Letchworth depot. This is a key leadership position responsible for driving operational performance, profitability, and service excellence across field service and workshop operations. The successful candidate will play a pivotal role in delivering strong business performance through effective management of labour efficiency, parts turnover, and high-quality technical support, while ensuring full compliance with company Health & Safety, Environmental, and Quality standards. You will lead a multidisciplinary team and be accountable for achieving ambitious commercial targets, maintaining strong customer relationships, and ensuring a seamless end-to-end service operation. Key Responsibilities Depot Leadership & Operations • Lead daily operations of the Letchworth depot, ensuring safe, efficient, and compliant working practices, • Oversee resource allocation and ensure effective workflow across workshop and field service teams, • Maintain strong Health & Safety compliance across all depot activities Performance & Efficiency • Monitor and manage utilisation and Work in Progress (WIP) levels, • Ensure timely progression of jobs through the system, supporting invoicing within 30 days, • Review depot performance metrics and drive continuous improvement Technical & Operational Support • Provide expert technical guidance to engineers and customers, • Support resolution of complex service and repair issues, • Ensure high-quality technical standards across all aftersales activity Commercial & Financial Management • Drive revenue growth across parts, service, and repair contracts, • Manage depot P&L performance, identifying opportunities for improvement, • Work closely with service controllers to ensure accurate repair estimates and conversion to commercial opportunities Team Leadership & Development • Lead, coach, and develop the aftersales team through structured performance reviews and appraisals, • Conduct regular team meetings and toolbox talks, • Support ongoing training and development to maintain technical capability Customer & Service Excellence • Build and maintain strong customer relationships through proactive communication, • Act as escalation point for customer queries, disputes, and service issues, • Ensure a consistently high standard of customer-focused service delivery Key Requirements • Proven experience in an aftersales, service, workshop, or operations management role, • Strong background in heavy plant, construction equipment, or similar engineering environment, • Experience managing teams and driving operational performance, • Strong commercial awareness with P&L responsibility, • Excellent technical understanding and problem-solving ability, • Strong leadership, communication, and customer relationship skills