Income officer jobs in WillenhallCreate job alerts

Job Title: Financial Assessment and Charging Officer Contract Length: 6 Months Working Hours: 37 hours per week Working Pattern: Hybrid – 3 days onsite, 2 days remote Location: Civic Centre / Home Working / Service User Visits IR35 Status: Inside IR35 Start Date: ASAP Job Purpose To undertake financial assessments for individuals receiving residential, community and respite care services, determining their ability to contribute towards the cost of care in accordance with relevant legislation, statutory guidance, and charging policies. The role ensures accurate, timely assessments, benefit maximisation, income recovery, and effective communication with service users, families, and professionals. Key Responsibilities • Carry out financial assessments for adults receiving care services, including residential, nursing, community, and respite care., • Calculate client contributions using income, capital, and expenditure information in line with statutory guidance and charging policy., • Assess eligibility for welfare benefits and support benefit maximisation to ensure correct entitlement., • Conduct manual calculations for care charges, benefits, and reconciliations., • Verify financial evidence including bank statements, savings, investments, property ownership, trusts, and pensions., • Undertake property checks, including land registry searches and valuation comparisons, where required., • Identify and investigate potential deprivation of assets, safeguarding concerns, and financial irregularities., • Support income recovery activities, including reviewing arrears, conducting financial re-assessments, negotiating repayment plans, and undertaking site visits where necessary., • Provide advice and guidance to service users, families, and representatives regarding financial assessments, charges, and payment options, including Deferred Payment Agreements., • Prepare documentation and case summaries for legal services and support legal proceedings as required., • Participate in financial assessment appeals, complaints handling, and review processes., • Maintain accurate records on relevant social care and finance systems, ensuring compliance with data protection and audit requirements., • Liaise with social workers, finance teams, legal services, safeguarding teams, and external agencies including DWP., • Contribute to service improvements, policy development, and system enhancements.Financial Reassessments, • Conduct annual and ad-hoc financial re-assessments following changes in circumstances., • Review benefit entitlement and adjust care charges accordingly., • Notify service users, finance teams, and care providers of changes promptly.Income Recovery & Safeguarding, • Support debt recovery through case investigations, site visits, reassessments, and repayment negotiations., • Identify safeguarding concerns related to financial abuse or exploitation and refer appropriately., • Liaise with internal and external partners to secure debts and protect vulnerable adults.Systems & Data Management, • Maintain accurate case records and financial data across social care and corporate financial systems., • Ensure timely updating of case notes, assessments, adjustments, and account reconciliations., • Proven experience in financial assessments, charging, or welfare benefits within adult social care., • Strong understanding of welfare benefits, income maximisation, and charging legislation., • Knowledge of Care Act guidance, fairer charging principles, and residential care funding., • Experience of dealing with complex cases, financial investigations, and income recovery., • Excellent verbal and written communication skills., • Strong customer focus with the ability to deal empathetically with vulnerable adults and families., • Ability to manage a varied caseload, meet deadlines, and prioritise competing demands., • Strong analytical and problem-solving skills., • High attention to detail and accuracy., • Confident use of IT systems including case management and financial systems.Additional Requirements, • Enhanced DBS clearance required., • Full driving licence and access to a vehicle (home visits required)., • Willingness to work flexibly and travel within the service area.

We are seeking an experienced Business Rates Officer to join our Revenues service and support the effective administration, billing and collection of Non-Domestic Rates. This role is ideal for someone with strong technical knowledge of Business Rates who is confident working in a busy local authority environment and experienced in using Academy Systems. The Role You will be responsible for the day-to-day administration of Business Rates accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role will involve working closely with colleagues across Revenues and Finance to maximise income collection and support local businesses. Key Responsibilities * Administer and maintain Business Rates accounts, including billing, amendments and reliefs * Process and apply Business Rates reliefs and exemptions in line with legislation * Undertake recovery action in accordance with council policies and statutory requirements * Respond to enquiries from ratepayers, agents and internal stakeholders * Liaise with the Valuation Office Agency regarding rating list changes * Accurately update and maintain records using Academy Systems * Support collection performance and income targets * Ensure compliance with relevant legislation, procedures and audit requirements About You You will have: * Re...

Our ideal Income Management Officer HB (housing benefit) will have: Experience of working in an account reconciliation environment. The Extracare Charitable Trust are recruiting an Income Management Officer HB (housing benefit) on a full-time, temporary basis (6 months), at our Head Office in B

The role involves providing specialist advice on housing rights, homelessness prevention, and welfare benefits, supporting residents to access suitable accommodation and maximise income. Hiring: Housing and Welfare OfficerLocation:Walsall, UK

Do you want to join a friendly and supportive team committed to delivering outstanding services for young people and families? We are seeking a proactive and experienced Business Support Officer to join our team. This is an excellent opportunity to work across Youth and Family Hubs, supporting children, young people, and families while collaborating with internal departments and partner agencies. Our work aligns with national directives such as Youth Matters: Your National Youth Strategy and Best Start in Life Strategy. Key Responsibilities Act as the first point of contact for Youth and Family Hubs, delivering excellent customer care. Provide comprehensive finance support, including obtaining quotes, processing purchase orders, invoicing, receipting, reconciliation, petty cash, banking, and income collection. Manage lettings and room bookings. Ensure completion of service level agreements. Conduct building tours and communicate health & safety requirements. Report building repairs promptly. Accurately record data using various ICT systems. Carry out staff well-being checks. Take meeting notes as required. Maintain stock control and inventory. Monitor shared inboxes. Provide cover across all hubs and youth centres. Act as a named first aider and key holder. Ensure compliance with council policies including safeguarding, data protection, and health & safety. About You You will have/be: NVQ Administration Level 3 (or equivalent). Proven experience in delivering effective business support services Proven experience in delivering effective customer service in a front facing role working with internal teams, external agencies, and the public. Confidence dealing with a range of sensitive and complex circumstances in an empathetic and professional manner. Strong organisational and communication skills. Independent, and able to manage competing priorities in a fast-paced environment. Confidence in managing financial procedures, ICT systems, and packages. Knowledge and understanding of GDPR and Freedom of Information. The ability to work flexibly and collaboratively across teams. To undertake other duties appropriate to the grade and participate in training and development as required. What We Offer A supportive and inclusive working environment. Opportunities for professional development and training. The chance to make a meaningful impact in the lives of children, young people and families in Dudley. See Job Description and Person Specification for full job details. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates

Financial Assessments and Charging Officer Walsall £27.25ph Main purpose of the job role: To be responsible for assessing the financial affairs of clients who are eligible for Residential, Community and respite care services to determine their ability to contribute towards the cost of their care in line with statute and legislation. To work with Adult Social Care (ASC) clients of all ages, disabilities, dementia, mental health concerns, sensory impairments, elderly residents and their families and other service users both in Council offices and home visits. To ensure that residents are financially assessed promptly in accordance with legislation, statutory guidance and the Councils ASC Charging Policy, maximising income by way of identifying applicable welfare benefits, monitoring take-up, and supporting residents to make payments of care charges when due. To undertake manual calculations for benefits and calculating care charge. To identify potential opportunities for the Council to secure debt, informing and advising residents of all options available including the option of a Deferred Payment agreement. To identify and investigate where deprivation of assets/income or safeguarding concerns are apparent; producing reports, compiling evidence, working across directorates with colleagues in Legal Services, Finance and ASC, Money Home Job (Council Tax and Rebates) to analyse evidence and make recommendations in ongoing investigations. To support the recovery of ASC debt, undertaking site visits, investigating underlying issues resulting in the non-payment of invoices, instigating a financial re-assessment, and negotiating re-payments as appropriate To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency

Do you want to join a friendly and supportive team committed to delivering outstanding services for children and families? We are seeking a proactive and experienced temporary Business Support Officer to join our Family Hubs team within Dudley Children Services. This is an excellent opportunity to work collaboratively with families, internal departments, and partner agencies to support the delivery of key initiatives such as the Best Start in Life Strategy. Key Responsibilities First point of contact at Family Hubs for all families, partner agencies, and colleagues. Provide high-level administrative support to enable the effective delivery of Family Hubs services. Monitor shared inboxes. Attend meetings and produce notes. Comprehensive finance support, including obtaining quotes, processing purchase orders, invoicing, receipting, petty cash, purchase card reconciliation in line with audit requirements. Provide comprehensive finance support, including obtaining quotes, processing purchase orders, invoicing, receipting, reconciliation, petty cash, banking, and income collection. Input and interrogate data systems and produce statistical reports. Manage room bookings. Conduct staff well-being checks. Conduct inventory and health and safety checks. Report building repairs. Contribute to service planning and delivery. Support recruitment processes and organise cover arrangements. Ensure compliance with council policies including safeguarding, data protection, and health & safety. About You You will have/be: NVQ Administration Level 3 (or equivalent). Proven experience in delivering effective business support services Proven experience in delivering effective customer service in a front facing role working with internal teams, external agencies, and the public. Confidence dealing with a range of sensitive and complex circumstances in an empathetic and professional manner. Strong organisational and communication skills. Independent, and able to manage competing priorities in a fast-paced environment. Confidence in managing financial procedures, ICT systems, and packages. Knowledge and understanding of GDPR and Freedom of Information. The ability to work flexibly and collaboratively across teams. You may be required to undertake other duties appropriate to the grade and participate in training and development as required. What We Offer A supportive and inclusive working environment. Opportunities for professional development and training. The chance to make a meaningful impact in the lives of children and families in Dudley.Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates

Following a restructure of our Community Housing Service we are creating a new Income Officer post. As an Income Officer you will take responsibility for a patch of customer accounts with multiple tenure types, working towards positive financial outcomes. As an Income Officer you will:.

Income Officer - Local Authority (Merseyside).

Work with internal teams and external agencies to support vulnerable residents and maximise household income.

Following a restructure of our Community Housing Service we are creating a new Income Officer post. As an Income Officer you will take responsibility for a patch of customer accounts with multiple tenure types, working towards positive financial outcomes. As an Income Officer you will:.

Key Responsibilities: * Manage rent accounts across a designated portfolio of properties * Monitor arrears and take appropriate action in line with policies and procedures * Contact tenants regarding overdue payments and agree repayment arrangements * Provide advice and guidance on rent,

This Income Officer position is a temporary opportunity offering a varied caseload and the chance to play a key role in supporting tenants while protecting rental income. Key responsibilities of an Income Officer include:. Previous experience as an Income Officer within a housing association or loca

Experience working in a housing and income collection setting Background in credit control with practical knowledge of income recovery processes Confident using housing management systems to monitor and manage accounts Solid understanding of the legal framework for housing including Pre-Action Proto

We’re looking for an Income Officer to join our team and play a vital role in managing rent accounts while working closely with customers to prevent and reduce rent arrears. Income Officer - 12 Month Contract (30hrs). This role offers the opportunity to make a real difference by supporting custome

You will be responsible for all aspects of Income Collection including the collection of council tax, Business Rates, Business Improvement District income, sundry income and housing benefit overpayments. JDPS - Income Recovery Officer v2. We are a high performing Income collection team responsible f

Income Officer needed in Camden. The successful candidate will be expected to provide a person‑centred housing income collection service for a Sheltered Housing which will include:. Responsibility for income collection for housing stock, from early intervention and debt prevention to initiating po

Income Officer needed in Islington. They will maximise income for the residents by supporting them to sustain their tenancy and maximise income by reducing the arrears in the patch and will provide support with DHP application and signpost to specialist agencies when necessary.

A community-focused organization in the UK is seeking an Income Officer for a 12-month part-time contract. This position offers the chance to make a significant impact in the community while ensuring effective income collection. Candidates need experience in income management or housing, strong comm

A financial services organisation is seeking an Income Officer in Bromsgrove. The role includes managing income collection, maintaining financial records, and providing customer support.

A local housing management company in the United Kingdom is seeking a Housing Income Officer to handle a portfolio of rent accounts, aiming to reduce arrears and maximize rental income. This high-volume, resident-facing role involves negotiating sustainable repayment plans, advising on income maximi

A local authority client in Cambridgeshire is seeking a Rent Income Officer to support the administration and recovery of council income streams. This temporary position offers hybrid working and is key to delivering essential income services to the community.

A temporary staffing agency is seeking an Income Officer in Greater London. The successful candidate will handle income collection, manage debt prevention, and respond to customer enquiries related to housing income.

A local government authority in Greater London is seeking a proactive team member to manage a cohort of clients.The role entails ensuring timely recovery and enforcement of arrears actions to meet performance indicators.Ideal candidates will possess strong customer service skills and the ability to

Pinnacle Group are looking for an Income Collection Officer to undertake a range of income collection duties relating to rent and service charge income for the private rented sector and social housing residents. You will provide a coordinated, flexible, and effective income collection service and wi

This is an excellent opportunity for an experienced income officer to play a key role in maximising rental income while supporting residents to sustain their tenancies. We are currently recruiting for a Rental Income Support Officer to join a Local Authority team on a mainly remote basis. Manage a p

This Rent Income Officer role will focus on supporting the administration, collection, and recovery of council income streams while assisting with benefits-related processes where required. As a Rent Income Officer, you will work as part of a wider Revenues and Benefits team responsible for managing

Are you an experienced Housing Income Officer looking for your next opportunity in a fast-paced income management environment?. As a Housing Income Officer, you will manage a dedicated portfolio of rent accounts, taking responsibility for reducing arrears, maximising rental income and supporting res

A collaborative and tenant focusedHousing provider in London is looking to take on a Rent Recovery Officer in their welcoming team environment. The candidate will manage their patch of properties and are responsible for maximising rental income whilst providing great customer support. Maximise incom

A community-focused housing provider in Birmingham seeks an experienced Income Officer to manage customer accounts and enhance financial outcomes.

Senior Income and Advice Officer’s (Vulnerable Customers). Have experience in income, financial support or working with complex customer cases.

Income Team Housing Advice Service - To maximise income from clients placed in Emergency Accomodation - Longer Term TA placements through timely recovery and enforcement action. Assessing client Income and agreeing an affordable payment plan to clear arrears accrued.

Pinnacle Group are looking for an Income Collection Officer to join our Homes Team to undertake a range of income collection duties relating to rent and service charge income for the private rented sector and social housing residents. You will provide a coordinated, flexible, and effective income co

Income Collection Officer## Job IntroductionPinnacle Group are looking for an Income Collection Officer to join our Homes Team to undertake a range of income collection duties relating to rent and service charge income for the private rented sector and social housing residents. This includes produci

We're recruiting an experienced Income Recovery & Enforcement Officer to join a busy Income Management Team. Income Recovery & Enforcement Officer. This is a fast-paced, target-driven position where you'll balance firm decision-making with a customer-focused approach, helping residents sustain tenan

A leading recruitment agency is seeking an Income Officer based in the South East. Candidates should demonstrate strong organizational skills and the ability to work with vulnerable residents to enhance their household income.

Pinnacle Group are looking for an Income Collection Officer to join our Homes Team to undertake a range of income collection duties relating to rent and service charge income for the private rented sector and social housing residents. You will provide a coordinated, flexible, and effective income co

A leading housing provider in the UK is seeking a Housing Income Officer to manage rent accounts and work closely with residents to reduce arrears.

This is an excellent opportunity for an experienced housing income or rent arrears professional to manage a portfolio of properties and play a key role in maximising rental income while supporting residents to sustain their tenancies. You will be responsible for delivering a proactive and customer-f